@@QuangHaiinh you're not going to like this if you can't use a Fuji camera at the moment after the firmware update you're just no good at photography.... Both cameras that I updated are now working really well and to be honest I actually got the old firmware to work okay as well. That's because that's what good photographers do we work it out. Have a good day....... you can always head over to Sony where it does it all for you. No one's keeping you here.
Liked others have mentioned maybe I just had a string of bad luck or a bad repair shop? My experience tells me this kind of stuff is not “bad luck” entirely.
@ nope, I had a similar issue with a 33mm 1.4. It had some kind of miscommunication with my cameras and it made the IS vibrate like a phone. No one seems to know what the issue is… I am glad I am already partly invested in Nikon because I won’t be dropping more money on Fuji any time soon.
@@jessejayphotography I've had Panasonic and Olympus gear and never had issues like these. No failures anything similar. Contacting them they seem to be fairly responsive at least. I don't know about repair services as I've not needed them.
I had fantastic experience with Canon CPS back in 2004-2007. I shot mid range cameras and a few pro lenses and they treated me like royalty for free!! I don't think CPS is free anymore. and don't know how they are these days. I had and have heard horror stories about Nikon and Sony service. About a year or so ago, a pro photographer friend sold his entire Nikon system (lots of $$$$$) and switched to Sony because Nikon consistently gave him bad service and ignored him. Same story going back to 2000-2001, early days of digital. A high profile photographer with studios in LA and NY happened to visit my shop in Boston and told me he sold $40K worth of Nikon gear and switched to Canon. Reason, bad service and being ignored by Nikon. This guy is a nationally known high profile photographer. If Nikon can ignore someone like that, god help the average photographer! I happen to know a couple of Fuji reps. Nice people and very caring and attentive. I cannot believe the company as a whole can be that awful.
I went from Nikon to Fuji but now I'm back at Nikon. Sent lenses and a body of to repair but i hade to argue to get my things repaired. They claimed my 56mm was full of fungus when it was obviously dust i asked them to take a second and third look but they refused to touch it. I ended up opening up the lens by self and blow and take away the dust. When you can blow it away you know it's not fungi. There was definitely not any fungi in it. I was blow away by the incompetence at the repair shop in Europe. I regret ever doing that switch to Fuji.
@@jessejayphotography that's exactly the feeling I got. I had to plead to make the replace the front element on my 18-55 and fix my broken 55-200 that had something lose inside it and didn't work properly. They did fix them though but it felt like they didn't want to. I'm lucky there were guides online on how to open up the 56mm.
Seems a lot of people are leaving Fujifilm recently, they do deserve it though. Hope Fuji makes some changes if they want to stay relevant when compared to the other brands.
They seemed to be bungling the firmware and repairs (at least in my repair situation). Camera gear is expensive. It’s not a trivial buy for most people. There needs to be a certain level of quality and customer care.
The issue is fuji was never a full professional brand like Nikon or Canon were, it was a gimmick meant for casual shooters, unfortunately Pros started using them and expect pro level quality.. bound to fail.
@@voodoodisco He is right though. Cannon and Nikon have a global Professional service network and if your camera breaks they will send you an loaner body while your body is in for repairs.
Fujifilm had the camera world in the palm of their hand when the xh2s came out. They could had an army of professionals using their cameras. Everyone was considering switching. And they blew it big time and let so many people, who believed in them and spent thousands on gear, down. A real shame....😥
I know pros that shoot Fuji but they are all in the wedding/portrait arena. People would see me shooting wildlife with Fuji and almost all were the Canon/Nikon/Sony users and all most all of them were like: “what the hell is the thing” haha
@@jessejayphotographyI shot Pro wrestling on the X-H2S and the only reason I left it was it was failing me in the autofocus. False positives all the time.
I hired a Z8 and I didn't mind it. Actually it was a nice camera but then when I hide a Fujifilm GFX the conversation around image quality is not a conversation for the same price you get images which are mind blowing compared to images which were only slightly better than the D850.
Oh dear, I took delivery of my Fujifilm 150-600mm about 3 weeks ago and on my third shoot had that dreaded error! My XT5 works fine with my other lenses so the 600mm has gone off for its first warranty repair!!! I hope I have better luck than you but I am concerned about reliability!
So sorry to hear that, Mitch. Hoping you have a clean repair and are back out having fun soon! Makes you think may be a wider spread issue with the lens 🤔
I’ve been using Fuji the past 5 years and lately I feel so disappointed with Fuji - my XH2s jammed and the buttons were not working I had to take out the battery in order to turn off the camera. And it happened again
I had two lockups with my XH2S but it stopped happening when I switched my CFExpress card. So, not sure if that was 100% related or not, but maybe related.
As a huge, Fujifilm fanboy. I 100 support on your decision. You should have reliable gear. You shouldn’t have to deal with any crap like this. I really hope they get their stuff together.
Nikon and Canon have provided me with similar warranty experiences, unfortunately. Nikon sent me back a camera twice without looking through the viewfinder. I pretty much only buy “nice” lenses from Sigma now and use them on Sony bodies. Good luck!
I had an issue with a Nikon P2000. In manual focus mode, it still attempted to focus itself. Clearly a firmware issue. I contacted Nikon and suggested as such, but they insisted I was using the camera incorrectly. I'm an electronics engineer of many years and have been a keen amateur photographer for a long time too. But after several emails, with utter contempt, Nikon just kept cutting/pasting the same reply. I contacted Amazon and returned the camera for a full refund (no questions asked, even though I'd had the camera for several weeks by this point).
Moved from nikon to fujifilm, have been using on the Fujifilm system for 5 years now - Having owned the xt3, xt4 and now xt5 i can say that fujifilm is not perfect. But it works. Somtimes you get items with issues happen with phones, tvs, camera, cars things happen.
The amount of gymnastics I've seen people do to downplay the focus issues is wild to me. I get people have large investments in their gear, but to me that means we should hold them accountable to higher standards, not make excuses for them when they demonstrably screw up. And certainly not tell people they're bad photographers because they're upset a major feature of their camera didn't work. I've seen so many comments like, "Back in my day we didn't even have AF - you're just spoiled!" Yeah, maybe, but I paid for that feature and I expect it to work.
Sorry to hear you had issues. I think most photographers have had a bad experience like this at some point. I have had good luck with buying stuff from Best Buy and getting the 4 year Best Buy warranty. I just recently had my Fuji Xs10 have issues after 3.5 years of heavy use. I brought it to the Best Buy store and a week later they gave me a Best Buy gift card for the original purchase amount to buy a new camera. No dealing with Fuji repair.
One of the ironies of business is that study after study shows that the opinions by customers of companies that have done a good job of service recovery (warranty claims , service failures etc ) Are actually higher rated than companies whose products worked faultlessly out of the box. Canon with CPS was the standout for many years but you should (hopefully) have a good experience with Nikon
Do Nikon bodies have a tally setting for showing when it's recording? First thing I turned on for my XH2 before the red border update came out. Otherwise I'd be checking the body every five minutes if I switched to Nikon. lol
When I was a kid I photographed a lot. Of course with film because we had no digital cameras back then. I used Kodak film because I liked its colours more than the Agfa film we also had available. Then at one day I saw a film from Fujifilm in its green box. Wanting to try it out I bought it. Put it in my camera (a Praktica IV from Eastern Germany that I got from my uncle) and shot my photos. But when I arrived at the end of the film roll the film ripped. As that never had happened to me with Kodak films I sent the film back to Fuji, told them what happened and expected them to replace it. They sent it back with a 'nice' letter, telling me I must have made an error and that they therefore would not replace it. Basically they told me to GFM. As this film was the very first item I bought from Fuji it left a deep impression on the kid that I was, that had only very little money to spend and that was brushed off so harshly. In short: I never bought anything from them again. I even didn't consider their cameras several decades later when I wanted to buy a 'big' camera for wildlife photography which might be a bit over the top. But seeing your experience with them I tend to think that the philosophy in that company simply hasn't changed.
When I bought my X-T5 I had to trade it twice because the sensor was dusty when I used it straight out of the sealed box. This adds up to the autofocus crap going on and the camera’s they are releasing lately. Some even claim that the autofocus hardware hasn’t changed since X-T3 with some very convincing video’s. Combine that with the huge exploitation move with the new X-M5 that’s nearly a XT-30 but without an evf… the new firmware release of two weeks ago didn’t fix anything. I moved to Sony.
I have had a good experience with Fuji repairs, but that was several years ago. I am leaving Fuji for multiple reasons. I just bought an A7III for sale at $1,250. The only other camera brands that I would consider is Nikon or Lumix (with newer AF). Fuji has big potential, they always just fall short.
not even a fuji user but hearing you air out i can't imagine how much it frustrates you. Congrats on the new, actual pro gear and keep on taking those amazing images!
Welcome to the Nikon family. I started out on Nikon when I was about 12 years old. I’m in my mid thirties now. Since I started with them, I’ve had 2 SLR film cameras,2 DSLR, a handful of lenses, and point and shoot. This Christmas I treated myself to one of their Z cameras with lens kit. I love how they feel in my hand, how they operate, how they render colors, I honestly have no complaints.The one time I had to call Nikon they were nothing short of amazing.
So far I’m actually enjoying the bigger size of the Z8 body. This is my first digital Nikon camera. I’ve had Nikon film cameras for years. Always felt solid and well built.
@ I treat them a lot more delicately now but growing up I was so rough on them. I was so into getting the shots that I’d put the lenses in my camera bag with no caps when switching them out. Thinking back on that, I’m horrified because it happened a lot. Lol. Thankfully and surprisingly my equipment is still all in very good shape. I’ve never had to have any repairs done. The one time I called Nikon was completely my fault. I ordered the wrong camera from their site. It was after the 30min cancellation window. I was easily able to get ahold of them and they actually put in a request with the shipping warehouse to cancel my order. I was notified shortly that everything had been canceled. Then I turned around immediately and got the camera I had intended to.
Really feel bad for you. Photography should bring joy. I love the process of taking a photo and admiring the colours of the photo when I view it at home at the end of the day. The camera failing on you should be the last thing to worry about in the field.
I'm gonna be honest. I could see this video being titled 'Why I Left Nikon', because the same kind of experiences can be had elsewhere my friend. You only need to join lots of brand groups to hear the stories. I think the biggest issue here are two things; 1) Fuji definitely need to bring a higher level of QA to their range of goods, no doubt about it. My XF90/2 has a very tight aperture ring, the 56RWR completely loose. They need to get on top of various aspects like this as well as consistency with expectations of how the software works in camera. It makes no sense for a GFX camera to use Zone AF with subject detection and implement it in a different (better) way than how the same combo of settings work on the flagship AF XH2S system. One can easily make assumptions only to realise once at home and tinkering with the new and expensive camera that really basic things are implemented quite (frustratingly) differently. So... build quality, software consistency, this needs to be pushed much higher if the brand is to be considered Pro. I agree. But on the other hand, 2x XH2S's, 1x repair on the XF90 (likely my fault), no issues, excellent service. It can depend on region I think, Australian service seems competent. Whilst its true horror stories can be had elsewhere, they may be more common with Fuji. 2) Because they have had AF issues and f/w bungles, it is not taking much to push a user away from the system. I am not at all surprised to hear you leave after that experience. I would too. But I think there is a degree of bad luck here, I have heard similar stories to your own with Fuji as well as other brands. Sometimes life shits on you, fingers crossed Nikon is smooth sailing. Your lens might have been tested before it left, but shipping damaged it, or they fixed something wrong with the camera and something else more subtle avoided detection, seemed fine at testing and got worse in transit. Like I said I think you had very bad luck. I highly doubt they did not test the lens before it left them. I think people like yourself, that are on a second repair in such a short space of time, they need systems in place to flag you as high priority and personal service. They should be going beyond simple emails to an actual call to see if you're ok. By the time the rattle in the lens thing, you should be given a free gift or voucher, anything to show genuine concern and care for the customer. This is how you do retention. Now they lost you and any future financial investments forthcoming. It's programs in place like this that make all the difference.
Yes, I agree. I mentioned in my video that I realize stuff breaks. It was the experience with the repair and the replacement and the fact AF problems getting worse over time with each new “fix” that added up to me making the decision, at no small cost to myself, to leave and try someone else. Nikon has released many firmware for Z8/Z9 and each one has leveled up the cameras. So at least they can get that right. Hopefully this Nikon setup lasts and I can have fun in the field for some time to come!
Some brands are just better with after sales service than others. I love Fuji cameras/lenses, beautiful gear and used it for a few years but have always just been rubbed the wrong way by their staff. But I’ve shot Canon for a long time and their after sales service here in Australia has just always been exceptional.
First time viewer here... Gorgeous environment for a video! I started with Canon, went to Fuji, and now I'm with the Nikon Z system. Bodies and S lenses are much cheaper on the used market than Canon. The 24-120 does not leave the body! I love that lens.
I was really tempted to get X-H2, but people complaining about issues with AF, quality control and warranty was too often lately... such a shame, because I love aps-c format and only fuji have high end aps-c.
Broooooo that absolutely sucks. I legit have tons of money invested on sony and lumix and a tiny x100v. These are the kind of videos that totally stop me from making fuji my third full investment . Sucks that you had to go through all of this !
Seems that way. The v7 firmware on the XH2S was hilariously bad. It would focus on anything in front of the camera while tracking your eye. Clearly not tested in and kind of meaningful scenario (imho).
Ive had all my Fuji stuff up for sale for a few mos now. Mostly on marketplace. If it doesn't sell I don't mind keeping it but I am not getting any new Fuji stuff.
Congratulations on the switch! Hope Z8 is bringing joy! Would love to know more about your experience about aps-c to full frame switch, like : colour science, image quality and focal length - how do u feel about it after moving away from Fuji? I am also a Fuji user and for wildlife exploring options considering XH2S as well as open to FullFrame.
4 years ago I decided to shift from Nikon to Fujifilm for the size and retro look. I managed to get a X100V, an X-T2 and an X-T30. Less than a year later I ran back to Nikon, with a camera that broke after 4 months (sensor failure), whereafter it spent 3 months at the workshop, a 60mm macro lens that refused to focus after a couple of months, and a 16-80mm lens with moisture inside the lens. I think I always handled my gear carefully.
All cameras can break but how you repair and treat the customer is on them. I also baby my gear and careful what water/snow. Others abuse the hell of our their gear no issues for years. 🤣
I have a Nikon D40X, that is like 16 years old, it functions perfectly today; but I have upgraded to new Nikon DSLR DX camera. I had >200,000 click on the shutter because I actually counted the number of photos that I had. The only problem with the D40x is Nikon batteries are so expensive because the camera is so old that 3rd party companies no longer make batteries for it... except Nikon and they are really expensive. BTW I had problems with my Canon PowerShot S100 and Panasonic Lumix ZS50 P&S camera. as the lens won't extended, and both Canon & Panason want almost 50% of a new camera to repair; not worth it too, just bit the bullet and buy newer camera.
I was shooting with the Nikon D600 when I was living in Cyprus, (many moons ago) and it suffered the 'oil issues' that were well documented after release. They did replace my camera but obviously knew there was an issue as immediately released a D610 remedying the issue. I think they should have replaced everyones D600 after realising issues but i sold and went Fuji XT1. I have 'upgraded' over the years with newer Fuji iterations but recently returned to the T1 and lucky enough to find a mint X70. Prefer the older sensor output after looking through 10 years of jpegs. Did try Lumix GX9, (great AF but couldn't get colours i liked), & similar story after trying Sony rx100 va and iii.
I haven't purchased a Fujifilm camera since the XT2. I'm not interested in the slew of xs, xt50 etc garbage camera lines . Also, I'm done,waiting for XPro 4. Their hey days are in the rear view mirror. Prices are ridiculous. Good time to move to Nikon full frame or older pro full frame DSLRs.
I heard of Fujifilm QC taking a dip but I didn’t think it was THAT bad. I wanted a small, fun Fuji to compliment my Nikon Z8. I mean to be fair though… it does seem like a lot of manufacturers are having crappier QC these days. The Z8 had the bad strap lugs when it first came out but Nikon took care of it. I hope you have better luck with your Z8. I still want a Fujifilm someday but thanks to your video I think I’ll hold off… maybe give the ZF a chance.
@astromoosie, I have the ZF with a few Voigtlander SLii-S lenses and they are great to use. I work long and hard during the week, but on weekends I take them everywhere with me. The SLii-S lenses in Nikon f-mount are small and light(ish) so i can carry a few with the ZF. You should definitely give it a try!
I use canon now, but I started with Nikon as an amateur and I've never had issues. I used fuji for 4 years and i left it because something was missing from it. I had issues especially with all the complaints about the Fujifilm service and the fact that all my lenses were getting dust. Not to mention the af being poor and not having the lenses that I wanted for wildlife.
i've had sony, canon, fuji and panasonic bodies. the only one that had issues was x-t3. i've had it for 3 months and got 2 errors. i like fuji's aesthetics, but i'm never buying one again
I had a few camera lock-ups that required a battery pull with the X-H2S. Others have shared their stories in the comments. I also had lockups with other cameras like Canon R5. Stuff happens. So it's a hard question to answer. Generally, Sony, Nikon, Canon get higher markers for reliability and service.
Great choice switching to Nikon. I love Fuji cameras but lean on my Nikon gear for my professional work. My experience with Nikon for over 30 years has been excellent…never had 1 problem. Subscribed.
Hey mate. Sorry to hear about your troubles. I have m43 setup for wildlife and I have started with om1 100-400 lens. Damn this lens get serious biting on my motorcycle to the degree that image quality was not acceptable. I have sent it to olympus in the meanwhile buying 300f4. I have wrritten that this lens had a Little rough time and some physical damage could be an issue. They have sent me litterally the New lens ( according to documentation I have received they have replaced everything but the barrel) for free :p. Yeah it was still on warranty period but you know I treat it bad :p. I bet you will love Nikon!
I hope Fujifilm sees this but there are a lot of people jumping ship. After a defective anti-glare coating issues on the EVF on the X-T5, their absolutely terrible AF issues (it's not intuitive), i've decided to no longer invest in Fujifilm. Kudos to their beautiful color science but with Adobe Lightroom, you can achieve this look with any camera.
Might be my algorithms but all the Fuji creators I follow are switching away from Fuji. And TH-cam keeps feeding me videos of people leaving Fuji. So sad I love Fuji cameras..
I used two XT-3 and when I see all these issues with the newer cameras….I have no desire to get a new one. Fuji is really made for street photography that’s the whole premise of the system….for a street nothing else is better. But for sports and action Canon and Sony for sure. Nikon is a great general purpose system. I currently also use Nikon and Canon.
I discovered the Fuji brand when I switched from an old DSLR Nikon D750, then I went for the XH-2 + a couple of Fuji primes. I was amazed of the photo quality delivered by this gear, it even handles low light much better than I expected from an APSC sensor, at least way better than my Nikon D750. The AF is perfect on mine, I don't care about AI tracking, I prefer to choose where and when to focus and not let the camera decide. However I recognize that the build quality is not on par with Nikon, this is probably where a 2000€ camera cannot be better built than a 4000€ camera. As to the fuji service this is not acceptable, I am sure they delegate this service to some random repair company for cutting the cost. If I had to fix a lense or the body I would not ask Fuji, I will send my gear to a reputable repair shop that I know.
Image quality is definitely up there. Like I said in the video I had very few complaints about the image quality. But that doesn’t mean anything if gear is in the shop.
Optical quality? Incredible. Body reliability- the worst of the 4 brands I own. X100, XT2, XH1 all have failed expensively. Was loaned an XH2 when they were released. Locked up black immediately, dropped out battery no change. Returned.
I used to shoot Fuji (for video mainly) as my still camera was the Pentax K1. I got tired of the two system carry and switched to Sony. The main reason was Sony had Tamron and Sigma as lens options. I went all in with Tamron lenses. I had an issue with my Tamron 150-500 not being sharp. I had bought it brand new but did not return it for replacement for months. So, missing the return window, I contacted Tamron and they asked me to send it in. Having owned multiple lenses from Tamron I qualified for their Platinum VIP club. They sent me a prepaid label to send the lens in and paid for it to come back to me. The entire thing took less than two weeks and I had a perfectly sharp lens when I got it back. That is the kind of service you don't see much of these days So far no repair experience with Sony and hopefully will not have any as I have not heard good stories about their service.
If you are a member of SONY PRO Support, the service is probably the best here in the UK, better than CPS. It's specifically for pro photographers only. It's very quick and done properly. However, if you are not, then it's a different experience I expect, and should take longer.
@bizpixvegas7651 Yes, I am. It is free in the UK and Europe. I think you pay $100+ in the US? You need to be a pro photographer with 2 Pro bodies to be eligible.
@@adamadamis Thank you. I may qualify for the bodies but I have non of their lenses. So I don't know if that would work. On Tamron lens warranty, the standard is 6-years. However, because I am a Platinum VIP (own more than six lenses), every lens I have bought since last year, which is the last three lenses I bought, have lifetime warranty!! Going forward every lens I buy from Tamron will have the same lifetime warranty.
I always liked it when Fuji was the edgy outsider - the 'indie' alternative to Nikon/Canon/Sony - mainstream doesn't suit them. I understand the frustrations, but you couldn't pay me to go back to Canon (who I was with until six years ago) and Nikon and Sony seem to me like brands for photographers more obsessed with the technical minutiae than the end results.
From Singapore.. very sad u had such a bad service experience. I personally had 2 bad service experiences from Fujifilm Singapore. 1 for X-T1 & the other for FX 50-140mm lens. Their commitments to both warranties were truly disappointing. When others ask me about Fuji, I said their system is alright but when is faulty, pray hard their service center can deliver in time. Yes, Fujifilm still has a long way to go to match what Canon is. Going to venture into videoing with X-T5 slowly. I cut down on their lenses & investing into 3rd parties. This is my 4th system, is ok for my work. There's no perfect system anyway.
I guess you have patience because at the second incident with the warranty I would have made a video about it 😢, how could they sent back a broken lens
They didn't do their diligence on refurbished lenses I guess...this is out of the New Jersey repair office (they didn't give me a choice to choice a different repair shop).
I've been a Fuji shooter for nearly 10 years now after switcing from Canon. The only problem I had is the black paint on the release lever for the screen flaked off. This was quickly repaired under warranty. Your situation is wholly unacceptable though. After the first failed repair, they should have replaced your lens with a brand new copy. An appropriate apology and a voucher would have helped too. The cost of putting things right for you is negligible for them vs the cost of reputational damage. Such a shame. 😢
I loved the charm of my Fuji gear, but ultimately switched to Nikon for other reasons. Your warranty experience isn't the first I've heard like this, and I think it, along with some other indicators, point to Fuji as a less serious camera company. But even for recreational users, this kind of service is unacceptable for such expensive gear. I will say I've absolutely loved my time with Nikon so far.
@jessejayphotography yes - to be more precise: a sync stabilization issue between the ois and the ibis, so not necessarily in the ibis mechanism itself. Also the screw thing sucks, opening and servicing a modern electronic appliance always involves risk of human error but fujifilm definately should have higher standards in this regard for their red badge glass.
These camera companies know exactly what they're doing - get influencers to hype up mediocre gear, watch everyone rush to buy it, then once people discover the real issues they're stuck trying to sell it used. Nobody who knows better will touch these cameras, so sellers end up losing money while the company counts their cash.
Good decision, Jesse. I'm using Nikon for over 10 years now. Never had an issue. Even older lenses work like a charm with ftz adapter. Please make a review about the 400 f/4.5 S lens soon. Cheers!
That seems to be the majority opinion on Nikon. Hopefully 🤞🏻 I can enjoy this setup for years to come. I’ll plan on giving my opinion, for what it’s worth, on the 400 4.5 when I get many more hours on it.
I still kept my Sony gear, but have an x100vi I just got couple days ago. It’s my “fun camera” and I wouldn’t dream of switching to Fuji over my A1 for work. Nikon is one of the best brands imo for landscapes so for you I can totally understand this switch.
Hi I have been using Fujifilm since the XT1, 2014 and 9 lens' other than the, odd lockup turn off turn back on or remove battery never had any lens or body issues very happy with the system, came from Canon pro body and L lens' since the EOS system was introduced in the mid 80s but did not like the weight, now mid to late 60s need an easier life!
The importance of weight and size definitely tends to move to the top of the priorities list overtime. I think I had a combo of bad luck and bad service.
Soory to see you jad bad customer service with Fuji amd it forced a move. Your Yellowstone video was fantastic. Im wondering what was your net spend after swapping the Fuji gear for the Nikon? Dod you get good value on trade in?
I did end up having to spend money mostly because of my lens choice (400mm 4.5 is not cheap). About $2100 net after the sale of Fuji gear. But BHPhoto had a 24month no interest holiday special for Nikon gear with BH Payboo card. I figured I won’t get a better chance. Plus the Z8 and 400mm were both $500 and $300 off respectively.
@@jessejayphotography Thank goodness for the shops who give the discount deals and extended warranties. Better yet, they can do refunds if your gear dies after a few years. These are the best places to invest your money.
I have never had good luck with any camera manufacturer with respect to repairs. Digital cameras should be considered disposable devices in my opinion. Maybe Leica is better when it comes to customer care and camera service.
It kinda is like this. The only other options are equipment insurance through PPA or just plan on having an equipment replacement fund ready to go. Not viable options for everyone.
Good choice. 😉 I had a new X-T4 that wouldn’t power on after sitting overnight unless you remove the battery. I had a Sony a7R3 that liked to rebuild the file system randomly. Never had any strange problems like that with Nikon since 2004. I'll say though, the Z8 had some manufacturing issues right after it was released, but that's the first time I've experienced that with Nikon (the camera strap lug issue and the lens mount issue - both ID'd in a limited number of first release bodies and fixed long ago).
I read that about the Z8 as I was hyper sensitive to build quality. I figured it would be fixed by now in new bodies and it’s already been out close to two years now.
@@jessejayphotography. Yep. I got the Z8 on the first day of release. That’s why mine was affected. It came back to me from repair within 8 days or so looking brand new, as it should. Disappointing about the initial snafu they had but they fixed it quickly and adjusted manufacturing to eliminate the problem on future builds.
I went to Fuji from Nikon SLR/DSLR back in 2013. I ended up with six bodies and nine lenses, I put the breaks on in 2019 after the X-T2 and X-H1, and Honestly I am glad because I noticed at the time Fuji was taking production Out of Japan. I waited on upgrading anything and from that point on I noticed a pattern of bad build, bad service and just inconsistency in their products on top of all the videos like this I've been seeing. I to am done with fuji but still have some of those older kits. I went back to Nikon and am now thinking I waisted so much money and time on a system that had no solid future as far as build and the continued performance issues that plaques them, things I never had with Nikon. Hey, sometimes we learn the hard way I guess.
the main issue everyone is complaining about with fuji now is the video AF and firmware updates getting worst and worst, all that is coming from fuji HQ japan, my brand new lens which is also made in japan is making lot of focus noises.
The 150-600 is built in Japan (at least mine was labeled as). Maybe a lot of parts aren’t. I don’t know. Things break but 2 bad repairs are a clear indicator.
@@ahmad1080p The AF and abandoning of their great Kaizen FW updates turned destructive FW updates are a common thing now system wide. AF has always been a step or two behind the competition. My gripe is that on each model put on market, each has their own weird quirks and build issues. From someone who enjoyed the early culture of Fuji X, this is unacceptable and keeps me from putting anymore money into their products.
Nice! I might make a video about why I went with the 400mm 4.5 over the 180-600 when a get more hours in. I also just want to get back out and shooting and having fun.
So many of us left Nikon for Fuji because Nikon abandoned APS-C after the D300 and pushed owners to go to one of their full frame cameras. There never was a D400 and eventually after many of us left to find our D400 in a Fujifilm camera. Eventually Nikon relented with a D500. I have a friend who shoot sports professionally with Nikon and he seems to have repairs about once a year.
So many people leaving Fuji because of their quality of services absolutely s***** as hell Glad you didn't go with Cannon because now they're putting everything behind paywall firmware and I'm really glad you didn't go with a Pentax because they were actually the first ones to implement a paywall for their ND filters or electronic ND filters and then they've screwed some stuff up and fixed it and then decided well we're going to put five more items behind a paywall for your astrophotography so I'm glad you did not go with them Nikon is your best bet actually and so long as they do not put their firmware behind paywalls You got a good combination
I have no issue with Fujifilm pro-service they service few of my body’s and lenses and everything went way way better then Sony ….which has no own service at all but half ass third party firm who just refuse to repair anything
@jessejayphotography I was commenting on his video I personally do not have a Fuji unfortunately yet and the only thing I'm trying to find is a decent a77 for a lens that I have that is brand new that I got for $75 so trying to find the camera to match is another story again I do not personally own a Fuji And it always interested me on how these things work because I would come on to you on his making statements on what I was watching and the graphs and repairs on the computer and somehow someway my stuff ends up under somebody else's and then you guys comment on mine oh well whatever
This is not an isolated case, ive heard stories too and i experienced it myself, the after sales support and the hardware quality is really bellow the pro level equipment. I'm still a fujifilm user, though I will not purchase any brandnew equipment from them, 3rd party and the 2ndhand market is the best place to go with(at least it already tested)
Their communication was almost non-existent and the repair portal is utter useless, I sent my X-H2 to repair the hot/dead spot, they replaced the CMOS and I was happy, but they def can do better.
I never got any communication outside of their automated systems. Then the broken feedback link...at least in the end they got it fixed after 2 other tries and I was only out $35 or so in shipping costs.
Surprising level of incompetence and lack of professionalism with Fujifilm. Makes you wonder WTF is going on with them. Their approach to the AF problems took a year to address. Good luck. Love the shots you posted.
I have horrible experience with nikon warranty service :P ... and even more horrible with BA (British Airways) ... maybe I'll make video about that one day ...
@@jessejayphotography what I meant is that I would not probably write off Fuji (or something) based on bad experience with warranty repair ... and I am saying that as a Nikon guy who owns also fuji camera (and has a semi-painful and expensive experience with Fuji repair service) and honestly, doesn't like it compared to Nikon .. if you already have a z8 however then the choice is obvious .... z8 is certainly fantastic camera (at least spoken of Nikon ergonomics) .. I've bought myself recently second D850 body and I am just determined to stick with DSLRs ... Looking through OVF is for me a pure essence of photography ... EVF feels to me like smartphone on stereoids .. I have z6ii and 24-200 for a travel and I am thinking of to sell it almost from the day one ... from Fuji I have x100 and x100f - both needed a warranty repair Vs my Nikon cameras (and I had almost all FX DSLRs except of Dn) who never ever broke (I was repairing some lenses) ... Have a good light ... cheers from Germany
One question?!, what do you expect buying cheap lense?, apart from quality it an entry level lense. And if you think you will find a good service with Sony or Canon good luck, as they also have quality issues like shutter breaks very quickly on A7iii and A7 4 line also lenses most of them are crap apart from G master series
Imo the only fuji cameras worth considering at this point are the GFX bodies. It really seems like GFX is where all of Fujifilm's efforts and budget is going. Anything an ASP-C Fuji body can do, a Nikon, Canon, or Sony 35mm camera can do better and more realiably. With 45 mp sensors you can just use crop mode and it's the same as a 20-24mp ASP-C body. This is why Nikon for example only has one budget ASP-C body on Z mount. With modren sensors and prices of FF bodies coming down, a pro or even prosumer ASP-C body makes no sense in the current market place. Fujifilm gets this so all their efforts are on GFX since ASP-C paired with AF that is behind everyone else, is a loser but that same AF on medium format is best in class.
I’m kinda falling into this opinion. I still think there is room for pro level APSC but the price and weight savings has to be there over FF. Problem is the newer FF stuff is just so damn good and weight difference (and sometimes the price) differences really aren’t large enough.
The only reason why I'm commenting on this is because you mentioned cost-effective and I don't think Nikon is very cost-effective I use Olympus or OM system what it's called I think you should take a second look for bang for your buck especially for outdoor rugged cameras you can't go wrong
I actually took a long look at the OM-1 mark 2 with the 300mm f/4. I’ve owned MFT gear in the past. I ultimately wanted a bit better video performance. But use, the Olympus and OM stuff has IP ratings and most all the other brands don’t rate at all for warranty reasons. So good on OM!
I’m Not even a Pro Photographer, but nothing PISSES ME OFF more than ANY Manufacturer not fixing their warranty equipment correct the first time. 😤 You must have been so irked the first time, but then 2x omg. I would have gone ballistic. There is NO Excuse for a product leaving a facility “fixed” but broken. Bunch of incompetent people. Must have been like Chevy Chase’ Christmas Vacation Rant Well your NIKON videos and Still Life are amazing.
I don't currently own a Fuji camera, but I've owned several in the past. Fujifilm is a boutique camera brand. Their stuff is a lot of fun to use and look at, but it's not a Canon/Nikon DSLR - which I've always described as the Honda/Toyota of the camera industry. They have the potential to be great, but for some reason they don't seem interested in anything more than being a boutique brand.
Everything from scheduling the service, the invoices and transactions are under Fujifilm brand name. In any case, they lost a customer and I’m moving on and back out enjoying wildlife photography. Hopefully the repair department my gear was sent to makes improvements
Alternate title: man claps and rambles in woods. 😅
beautiful woods though
I laugh at everyone who's left Fuji now that the firmware has been fixed. They're looking rather stupid.
@nevvanclarke9225 nah, still shit
@@QuangHaiinh you're not going to like this if you can't use a Fuji camera at the moment after the firmware update you're just no good at photography.... Both cameras that I updated are now working really well and to be honest I actually got the old firmware to work okay as well. That's because that's what good photographers do we work it out. Have a good day....... you can always head over to Sony where it does it all for you. No one's keeping you here.
@QuangHaiinh according to you
I am a huge Fuji fanboy but the complete drop in quality control is unacceptable for a company that charges full frame prices for APSC.
Liked others have mentioned maybe I just had a string of bad luck or a bad repair shop? My experience tells me this kind of stuff is not “bad luck” entirely.
@ nope, I had a similar issue with a 33mm 1.4. It had some kind of miscommunication with my cameras and it made the IS vibrate like a phone. No one seems to know what the issue is… I am glad I am already partly invested in Nikon because I won’t be dropping more money on Fuji any time soon.
Is it due to outsourcing production?
@@vermontmike9800 I imagine they are cutting corners because they don’t have the production capacity to meet demand
@@villegas24 they are the victims of their own success.
There are reasons why Canon, Nikon and Sony are the most popular brands in professional photographers community
Competition is good 😊
@@jessejayphotography I've had Panasonic and Olympus gear and never had issues like these. No failures anything similar. Contacting them they seem to be fairly responsive at least. I don't know about repair services as I've not needed them.
I had fantastic experience with Canon CPS back in 2004-2007. I shot mid range cameras and a few pro lenses and they treated me like royalty for free!! I don't think CPS is free anymore. and don't know how they are these days. I had and have heard horror stories about Nikon and Sony service.
About a year or so ago, a pro photographer friend sold his entire Nikon system (lots of $$$$$) and switched to Sony because Nikon consistently gave him bad service and ignored him.
Same story going back to 2000-2001, early days of digital. A high profile photographer with studios in LA and NY happened to visit my shop in Boston and told me he sold $40K worth of Nikon gear and switched to Canon. Reason, bad service and being ignored by Nikon. This guy is a nationally known high profile photographer. If Nikon can ignore someone like that, god help the average photographer!
I happen to know a couple of Fuji reps. Nice people and very caring and attentive. I cannot believe the company as a whole can be that awful.
I went from Nikon to Fuji but now I'm back at Nikon.
Sent lenses and a body of to repair but i hade to argue to get my things repaired. They claimed my 56mm was full of fungus when it was obviously dust i asked them to take a second and third look but they refused to touch it. I ended up opening up the lens by self and blow and take away the dust. When you can blow it away you know it's not fungi. There was definitely not any fungi in it. I was blow away by the incompetence at the repair shop in Europe.
I regret ever doing that switch to Fuji.
There are reasons why Canon, Nikon and Sony are the most popular brands in professional photographers community
Damn. It’s like they don’t even want to bother trying to fix stuff anymore.
@@jessejayphotography that's exactly the feeling I got. I had to plead to make the replace the front element on my 18-55 and fix my broken 55-200 that had something lose inside it and didn't work properly. They did fix them though but it felt like they didn't want to.
I'm lucky there were guides online on how to open up the 56mm.
@@andreasbergwall9437 i gladly don't own any fuji lenses😅 only tamron and viltrox and my x-h2s
@@Tech_Stuff_and_Other_Stuff haha well my xt2 was splitting and falling apart. It lived a hard life though during a one year cycling trip.
Seems a lot of people are leaving Fujifilm recently, they do deserve it though. Hope Fuji makes some changes if they want to stay relevant when compared to the other brands.
They seemed to be bungling the firmware and repairs (at least in my repair situation). Camera gear is expensive. It’s not a trivial buy for most people. There needs to be a certain level of quality and customer care.
The issue is fuji was never a full professional brand like Nikon or Canon were, it was a gimmick meant for casual shooters, unfortunately Pros started using them and expect pro level quality.. bound to fail.
@@arunashamal LOL
@Tech_Stuff_and_Other_Stuff "seems like..." nah, you're just stuck in a TH-cam algorithmic loop.
@@voodoodisco He is right though. Cannon and Nikon have a global Professional service network and if your camera breaks they will send you an loaner body while your body is in for repairs.
Fujifilm had the camera world in the palm of their hand when the xh2s came out. They could had an army of professionals using their cameras. Everyone was considering switching. And they blew it big time and let so many people, who believed in them and spent thousands on gear, down. A real shame....😥
I know pros that shoot Fuji but they are all in the wedding/portrait arena. People would see me shooting wildlife with Fuji and almost all were the Canon/Nikon/Sony users and all most all of them were like: “what the hell is the thing” haha
@@jessejayphotographyI shot Pro wrestling on the X-H2S and the only reason I left it was it was failing me in the autofocus. False positives all the time.
Never had a technical problem with Nikon. D750, D5600, Z6, Z50, Z6ii, Z8, Z6iii, 15 Nikon lenses. No issues.
I hired a Z8 and I didn't mind it. Actually it was a nice camera but then when I hide a Fujifilm GFX the conversation around image quality is not a conversation for the same price you get images which are mind blowing compared to images which were only slightly better than the D850.
This is at least good to hear. Hopefully I’m good for awhile. I just want to enjoy being out without my gear failing.
@@nevvanclarke9225 I think the D850 produces slightly better images than the z8.
Oh dear, I took delivery of my Fujifilm 150-600mm about 3 weeks ago and on my third shoot had that dreaded error! My XT5 works fine with my other lenses so the 600mm has gone off for its first warranty repair!!! I hope I have better luck than you but I am concerned about reliability!
So sorry to hear that, Mitch. Hoping you have a clean repair and are back out having fun soon! Makes you think may be a wider spread issue with the lens 🤔
I’ve been using Fuji the past 5 years and lately I feel so disappointed with Fuji - my XH2s jammed and the buttons were not working I had to take out the battery in order to turn off the camera. And it happened again
I had two lockups with my XH2S but it stopped happening when I switched my CFExpress card. So, not sure if that was 100% related or not, but maybe related.
I left Sony for Fuji and now I'm back to Sony for good, I'll never change again
As a huge, Fujifilm fanboy. I 100 support on your decision. You should have reliable gear. You shouldn’t have to deal with any crap like this. I really hope they get their stuff together.
Dang man sorry to hear that. I'm hoping Fujifilm sees this
Nikon and Canon have provided me with similar warranty experiences, unfortunately. Nikon sent me back a camera twice without looking through the viewfinder. I pretty much only buy “nice” lenses from Sigma now and use them on Sony bodies. Good luck!
Ouch! So frustrating that this happens!
I had an issue with a Nikon P2000. In manual focus mode, it still attempted to focus itself. Clearly a firmware issue. I contacted Nikon and suggested as such, but they insisted I was using the camera incorrectly. I'm an electronics engineer of many years and have been a keen amateur photographer for a long time too. But after several emails, with utter contempt, Nikon just kept cutting/pasting the same reply. I contacted Amazon and returned the camera for a full refund (no questions asked, even though I'd had the camera for several weeks by this point).
Moved from nikon to fujifilm, have been using on the Fujifilm system for 5 years now - Having owned the xt3, xt4 and now xt5 i can say that fujifilm is not perfect. But it works. Somtimes you get items with issues happen with phones, tvs, camera, cars things happen.
Yep, of course. Things break. I was more upset about the repair process.
Currently in the process of leaving fujifilm for Sony. Sucks to start over and sell all your lenses but I believe it’ll be worth it.
It can be a tough decision!
Did the same, I was done with the AF and people telling me "just zone focus" etc
It wasn’t too bad in the beginning v1 firmware and all. It’s a shame!
The amount of gymnastics I've seen people do to downplay the focus issues is wild to me. I get people have large investments in their gear, but to me that means we should hold them accountable to higher standards, not make excuses for them when they demonstrably screw up. And certainly not tell people they're bad photographers because they're upset a major feature of their camera didn't work. I've seen so many comments like, "Back in my day we didn't even have AF - you're just spoiled!" Yeah, maybe, but I paid for that feature and I expect it to work.
@hanns1401 100%!
Sorry to hear you had issues. I think most photographers have had a bad experience like this at some point. I have had good luck with buying stuff from Best Buy and getting the 4 year Best Buy warranty. I just recently had my Fuji Xs10 have issues after 3.5 years of heavy use. I brought it to the Best Buy store and a week later they gave me a Best Buy gift card for the original purchase amount to buy a new camera. No dealing with Fuji repair.
Wow! That’s surprising.
One of the ironies of business is that study after study shows that the opinions by customers of companies that have done a good job of service recovery (warranty claims , service failures etc ) Are actually higher rated than companies whose products worked faultlessly out of the box. Canon with CPS was the standout for many years but you should (hopefully) have a good experience with Nikon
I own Fuji & Nikon, and there is no comparison with the build quality. The Nikon is a tank. All the lenses are exceptional.
Have you ever open any of there lenses at all? I did many of them and can tell you that a lot of Nikon lenses are not there with Fujinon’s.
@ I haven’t, because none of mine have failed. I have opened more than one Fuji though and IMO they are very fragile.
Do Nikon bodies have a tally setting for showing when it's recording? First thing I turned on for my XH2 before the red border update came out. Otherwise I'd be checking the body every five minutes if I switched to Nikon. lol
Well the Z8 video looks pretty good, and in crop mode you get 20MP 600mm field of view images with that 400mm lens. I've have it if I was rich.
When I was a kid I photographed a lot. Of course with film because we had no digital cameras back then. I used Kodak film because I liked its colours more than the Agfa film we also had available. Then at one day I saw a film from Fujifilm in its green box. Wanting to try it out I bought it. Put it in my camera (a Praktica IV from Eastern Germany that I got from my uncle) and shot my photos. But when I arrived at the end of the film roll the film ripped. As that never had happened to me with Kodak films I sent the film back to Fuji, told them what happened and expected them to replace it. They sent it back with a 'nice' letter, telling me I must have made an error and that they therefore would not replace it. Basically they told me to GFM.
As this film was the very first item I bought from Fuji it left a deep impression on the kid that I was, that had only very little money to spend and that was brushed off so harshly. In short: I never bought anything from them again. I even didn't consider their cameras several decades later when I wanted to buy a 'big' camera for wildlife photography which might be a bit over the top. But seeing your experience with them I tend to think that the philosophy in that company simply hasn't changed.
When I bought my X-T5 I had to trade it twice because the sensor was dusty when I used it straight out of the sealed box. This adds up to the autofocus crap going on and the camera’s they are releasing lately. Some even claim that the autofocus hardware hasn’t changed since X-T3 with some very convincing video’s. Combine that with the huge exploitation move with the new X-M5 that’s nearly a XT-30 but without an evf… the new firmware release of two weeks ago didn’t fix anything. I moved to Sony.
I have had a good experience with Fuji repairs, but that was several years ago. I am leaving Fuji for multiple reasons. I just bought an A7III for sale at $1,250. The only other camera brands that I would consider is Nikon or Lumix (with newer AF). Fuji has big potential, they always just fall short.
not even a fuji user but hearing you air out i can't imagine how much it frustrates you. Congrats on the new, actual pro gear and keep on taking those amazing images!
Welcome to the Nikon family. I started out on Nikon when I was about 12 years old. I’m in my mid thirties now. Since I started with them, I’ve had 2 SLR film cameras,2 DSLR, a handful of lenses, and point and shoot. This Christmas I treated myself to one of their Z cameras with lens kit. I love how they feel in my hand, how they operate, how they render colors, I honestly have no complaints.The one time I had to call Nikon they were nothing short of amazing.
So far I’m actually enjoying the bigger size of the Z8 body. This is my first digital Nikon camera. I’ve had Nikon film cameras for years. Always felt solid and well built.
@ I treat them a lot more delicately now but growing up I was so rough on them. I was so into getting the shots that I’d put the lenses in my camera bag with no caps when switching them out. Thinking back on that, I’m horrified because it happened a lot. Lol. Thankfully and surprisingly my equipment is still all in very good shape. I’ve never had to have any repairs done. The one time I called Nikon was completely my fault. I ordered the wrong camera from their site. It was after the 30min cancellation window. I was easily able to get ahold of them and they actually put in a request with the shipping warehouse to cancel my order. I was notified shortly that everything had been canceled. Then I turned around immediately and got the camera I had intended to.
Really feel bad for you. Photography should bring joy. I love the process of taking a photo and admiring the colours of the photo when I view it at home at the end of the day. The camera failing on you should be the last thing to worry about in the field.
Sold all the Fuji gear and got two R5mkii’s and it was a great decision.
I'm gonna be honest. I could see this video being titled 'Why I Left Nikon', because the same kind of experiences can be had elsewhere my friend. You only need to join lots of brand groups to hear the stories.
I think the biggest issue here are two things;
1) Fuji definitely need to bring a higher level of QA to their range of goods, no doubt about it. My XF90/2 has a very tight aperture ring, the 56RWR completely loose. They need to get on top of various aspects like this as well as consistency with expectations of how the software works in camera. It makes no sense for a GFX camera to use Zone AF with subject detection and implement it in a different (better) way than how the same combo of settings work on the flagship AF XH2S system. One can easily make assumptions only to realise once at home and tinkering with the new and expensive camera that really basic things are implemented quite (frustratingly) differently.
So... build quality, software consistency, this needs to be pushed much higher if the brand is to be considered Pro. I agree. But on the other hand, 2x XH2S's, 1x repair on the XF90 (likely my fault), no issues, excellent service. It can depend on region I think, Australian service seems competent. Whilst its true horror stories can be had elsewhere, they may be more common with Fuji.
2) Because they have had AF issues and f/w bungles, it is not taking much to push a user away from the system. I am not at all surprised to hear you leave after that experience. I would too. But I think there is a degree of bad luck here, I have heard similar stories to your own with Fuji as well as other brands. Sometimes life shits on you, fingers crossed Nikon is smooth sailing. Your lens might have been tested before it left, but shipping damaged it, or they fixed something wrong with the camera and something else more subtle avoided detection, seemed fine at testing and got worse in transit. Like I said I think you had very bad luck. I highly doubt they did not test the lens before it left them.
I think people like yourself, that are on a second repair in such a short space of time, they need systems in place to flag you as high priority and personal service. They should be going beyond simple emails to an actual call to see if you're ok. By the time the rattle in the lens thing, you should be given a free gift or voucher, anything to show genuine concern and care for the customer. This is how you do retention. Now they lost you and any future financial investments forthcoming.
It's programs in place like this that make all the difference.
I used repair service in Portugal for my XH2s and everything was ok. Maybe in certain countries service repair doesn’t work the same way
Yes, I agree. I mentioned in my video that I realize stuff breaks. It was the experience with the repair and the replacement and the fact AF problems getting worse over time with each new “fix” that added up to me making the decision, at no small cost to myself, to leave and try someone else. Nikon has released many firmware for Z8/Z9 and each one has leveled up the cameras. So at least they can get that right. Hopefully this Nikon setup lasts and I can have fun in the field for some time to come!
Fuji lost thousands of future
$$$$ because of this video. Attention to detail is so important.
Some brands are just better with after sales service than others. I love Fuji cameras/lenses, beautiful gear and used it for a few years but have always just been rubbed the wrong way by their staff.
But I’ve shot Canon for a long time and their after sales service here in Australia has just always been exceptional.
First time viewer here... Gorgeous environment for a video! I started with Canon, went to Fuji, and now I'm with the Nikon Z system. Bodies and S lenses are much cheaper on the used market than Canon. The 24-120 does not leave the body! I love that lens.
Thanks for being here! The 24-120 S “kit” lens is fantastic.
I was really tempted to get X-H2, but people complaining about issues with AF, quality control and warranty was too often lately... such a shame, because I love aps-c format and only fuji have high end aps-c.
Pentax.
I see people rocking 8+ year old Pentax DSLRs
Something like the Sony A6700 would also have been a good choice as an alternative option to the fujifilm
I switched back to Nikon in 2022 for similar issues.
I LEFT FUJI for LEICA, i have ZERO regrets. After their PRO 3 DEBACLE and having yet to release a PRO4, i was DONE!
Broooooo that absolutely sucks. I legit have tons of money invested on sony and lumix and a tiny x100v. These are the kind of videos that totally stop me from making fuji my third full investment . Sucks that you had to go through all of this !
They don't test their firmware before sending that out either aye
Seems that way. The v7 firmware on the XH2S was hilariously bad. It would focus on anything in front of the camera while tracking your eye. Clearly not tested in and kind of meaningful scenario (imho).
Ive had all my Fuji stuff up for sale for a few mos now. Mostly on marketplace. If it doesn't sell I don't mind keeping it but I am not getting any new Fuji stuff.
If it does sell, what will you be picking up?
Congratulations on the switch! Hope Z8 is bringing joy!
Would love to know more about your experience about aps-c to full frame switch, like : colour science, image quality and focal length - how do u feel about it after moving away from Fuji?
I am also a Fuji user and for wildlife exploring options considering XH2S as well as open to FullFrame.
4 years ago I decided to shift from Nikon to Fujifilm for the size and retro look. I managed to get a X100V, an X-T2 and an X-T30.
Less than a year later I ran back to Nikon, with a camera that broke after 4 months (sensor failure), whereafter it spent 3 months at the workshop, a 60mm macro lens that refused to focus after a couple of months, and a 16-80mm lens with moisture inside the lens. I think I always handled my gear carefully.
All cameras can break but how you repair and treat the customer is on them. I also baby my gear and careful what water/snow. Others abuse the hell of our their gear no issues for years. 🤣
I have a Nikon D40X, that is like 16 years old, it functions perfectly today; but I have upgraded to new Nikon DSLR DX camera. I had >200,000 click on the shutter because I actually counted the number of photos that I had. The only problem with the D40x is Nikon batteries are so expensive because the camera is so old that 3rd party companies no longer make batteries for it... except Nikon and they are really expensive. BTW I had problems with my Canon PowerShot S100 and Panasonic Lumix ZS50 P&S camera. as the lens won't extended, and both Canon & Panason want almost 50% of a new camera to repair; not worth it too, just bit the bullet and buy newer camera.
Sold my xt5 and xf 150-600, bought r6 mkii and 500 f4, beyond happy that I left Fuji. Way better af as well as low light IQ.
I was shooting with the Nikon D600 when I was living in Cyprus, (many moons ago) and it suffered the 'oil issues' that were well documented after release. They did replace my camera but obviously knew there was an issue as immediately released a D610 remedying the issue. I think they should have replaced everyones D600 after realising issues but i sold and went Fuji XT1. I have 'upgraded' over the years with newer Fuji iterations but recently returned to the T1 and lucky enough to find a mint X70. Prefer the older sensor output after looking through 10 years of jpegs. Did try Lumix GX9, (great AF but couldn't get colours i liked), & similar story after trying Sony rx100 va and iii.
I haven't purchased a Fujifilm camera since the XT2. I'm not interested in the slew of xs, xt50 etc garbage camera lines . Also, I'm done,waiting for XPro 4. Their hey days are in the rear view mirror. Prices are ridiculous. Good time to move to Nikon full frame or older pro full frame DSLRs.
I heard of Fujifilm QC taking a dip but I didn’t think it was THAT bad. I wanted a small, fun Fuji to compliment my Nikon Z8. I mean to be fair though… it does seem like a lot of manufacturers are having crappier QC these days. The Z8 had the bad strap lugs when it first came out but Nikon took care of it.
I hope you have better luck with your Z8. I still want a Fujifilm someday but thanks to your video I think I’ll hold off… maybe give the ZF a chance.
Thanks for watching. I’ve heard a lot of good things about the ZF and mostly from Fuji users.
@astromoosie, I have the ZF with a few Voigtlander SLii-S lenses and they are great to use. I work long and hard during the week, but on weekends I take them everywhere with me. The SLii-S lenses in Nikon f-mount are small and light(ish) so i can carry a few with the ZF.
You should definitely give it a try!
I use canon now, but I started with Nikon as an amateur and I've never had issues. I used fuji for 4 years and i left it because something was missing from it. I had issues especially with all the complaints about the Fujifilm service and the fact that all my lenses were getting dust. Not to mention the af being poor and not having the lenses that I wanted for wildlife.
I'm still mad at Fuji for the way they've treated the film community. Glad to know digital bros are mad too.
Solidarity brothers!
Perfect choice!!!!! Im shooting on Nikon ZF :)
How do you like it? I owned a Nikon FM2 for years.
@@jessejayphotography It is amazing! Im very happy with it. Im using two lenses: Voigtlander Lanthar 50mm 2.0 APO and Nikkor 35mm 1.8
@@jessejayphotography if you like FM2 or any camera with retro dials, you will love it.
i've had sony, canon, fuji and panasonic bodies. the only one that had issues was x-t3. i've had it for 3 months and got 2 errors. i like fuji's aesthetics, but i'm never buying one again
Other than autofocus, does the fujifilm xh2s have any other serious issues that could ruin production?
I had a few camera lock-ups that required a battery pull with the X-H2S. Others have shared their stories in the comments. I also had lockups with other cameras like Canon R5. Stuff happens. So it's a hard question to answer. Generally, Sony, Nikon, Canon get higher markers for reliability and service.
Great choice switching to Nikon. I love Fuji cameras but lean on my Nikon gear for my professional work. My experience with Nikon for over 30 years has been excellent…never had 1 problem. Subscribed.
Good to hear. Thanks for being here.
Hey mate. Sorry to hear about your troubles. I have m43 setup for wildlife and I have started with om1 100-400 lens. Damn this lens get serious biting on my motorcycle to the degree that image quality was not acceptable. I have sent it to olympus in the meanwhile buying 300f4. I have wrritten that this lens had a Little rough time and some physical damage could be an issue. They have sent me litterally the New lens ( according to documentation I have received they have replaced everything but the barrel) for free :p. Yeah it was still on warranty period but you know I treat it bad :p. I bet you will love Nikon!
Glad they treated you right. I heard motorcycles can be rough on camera gear in general especially off pavement adventures.
I hope Fujifilm sees this but there are a lot of people jumping ship. After a defective anti-glare coating issues on the EVF on the X-T5, their absolutely terrible AF issues (it's not intuitive), i've decided to no longer invest in Fujifilm. Kudos to their beautiful color science but with Adobe Lightroom, you can achieve this look with any camera.
Might be my algorithms but all the Fuji creators I follow are switching away from Fuji. And TH-cam keeps feeding me videos of people leaving Fuji. So sad I love Fuji cameras..
I used two XT-3 and when I see all these issues with the newer cameras….I have no desire to get a new one. Fuji is really made for street photography that’s the whole premise of the system….for a street nothing else is better. But for sports and action Canon and Sony for sure. Nikon is a great general purpose system. I currently also use Nikon and Canon.
I agree with that, now.
I discovered the Fuji brand when I switched from an old DSLR Nikon D750, then I went for the XH-2 + a couple of Fuji primes. I was amazed of the photo quality delivered by this gear, it even handles low light much better than I expected from an APSC sensor, at least way better than my Nikon D750. The AF is perfect on mine, I don't care about AI tracking, I prefer to choose where and when to focus and not let the camera decide. However I recognize that the build quality is not on par with Nikon, this is probably where a 2000€ camera cannot be better built than a 4000€ camera. As to the fuji service this is not acceptable, I am sure they delegate this service to some random repair company for cutting the cost. If I had to fix a lense or the body I would not ask Fuji, I will send my gear to a reputable repair shop that I know.
Image quality is definitely up there. Like I said in the video I had very few complaints about the image quality. But that doesn’t mean anything if gear is in the shop.
Optical quality? Incredible. Body reliability- the worst of the 4 brands I own. X100, XT2, XH1 all have failed expensively. Was loaned an XH2 when they were released. Locked up black immediately, dropped out battery no change. Returned.
Ouch, that is bad. It's hard to recover trust when failures like that happen. I couldn't imagine having gear fail on important trips/jobs.
@ and I shoot harness racing! Pretty hard to rerun a race because you missed the win!
I liked my Fuji gear but ended up selling most of it after trying out some Nikon stuff. Would love to hear your thoughts on the 400 lens.
I plan on making a video on it in the future. I need more hours and field time with it to justify talking about it. Stay tuned!
I used to shoot Fuji (for video mainly) as my still camera was the Pentax K1. I got tired of the two system carry and switched to Sony. The main reason was Sony had Tamron and Sigma as lens options. I went all in with Tamron lenses.
I had an issue with my Tamron 150-500 not being sharp. I had bought it brand new but did not return it for replacement for months. So, missing the return window, I contacted Tamron and they asked me to send it in. Having owned multiple lenses from Tamron I qualified for their Platinum VIP club. They sent me a prepaid label to send the lens in and paid for it to come back to me. The entire thing took less than two weeks and I had a perfectly sharp lens when I got it back. That is the kind of service you don't see much of these days
So far no repair experience with Sony and hopefully will not have any as I have not heard good stories about their service.
Good on Tamron!
If you are a member of SONY PRO Support, the service is probably the best here in the UK, better than CPS. It's specifically for pro photographers only. It's very quick and done properly. However, if you are not, then it's a different experience I expect, and should take longer.
@@adamadamis Are you a member of Sony Pro support? If so, is there cost involved in being a member?
@bizpixvegas7651 Yes, I am. It is free in the UK and Europe. I think you pay $100+ in the US? You need to be a pro photographer with 2 Pro bodies to be eligible.
@@adamadamis Thank you. I may qualify for the bodies but I have non of their lenses. So I don't know if that would work.
On Tamron lens warranty, the standard is 6-years. However, because I am a Platinum VIP (own more than six lenses), every lens I have bought since last year, which is the last three lenses I bought, have lifetime warranty!! Going forward every lens I buy from Tamron will have the same lifetime warranty.
I always liked it when Fuji was the edgy outsider - the 'indie' alternative to Nikon/Canon/Sony - mainstream doesn't suit them. I understand the frustrations, but you couldn't pay me to go back to Canon (who I was with until six years ago) and Nikon and Sony seem to me like brands for photographers more obsessed with the technical minutiae than the end results.
Thankfully Fuji never wanted to build my x100vi
From Singapore.. very sad u had such a bad service experience. I personally had 2 bad service experiences from Fujifilm Singapore. 1 for X-T1 & the other for FX 50-140mm lens. Their commitments to both warranties were truly disappointing. When others ask me about Fuji, I said their system is alright but when is faulty, pray hard their service center can deliver in time. Yes, Fujifilm still has a long way to go to match what Canon is. Going to venture into videoing with X-T5 slowly. I cut down on their lenses & investing into 3rd parties. This is my 4th system, is ok for my work. There's no perfect system anyway.
Thank you for sharing and I agree no perfect system exists, otherwise we would all be using it!
I guess you have patience because at the second incident with the warranty I would have made a video about it 😢, how could they sent back a broken lens
They didn't do their diligence on refurbished lenses I guess...this is out of the New Jersey repair office (they didn't give me a choice to choice a different repair shop).
I've been a Fuji shooter for nearly 10 years now after switcing from Canon. The only problem I had is the black paint on the release lever for the screen flaked off. This was quickly repaired under warranty. Your situation is wholly unacceptable though. After the first failed repair, they should have replaced your lens with a brand new copy. An appropriate apology and a voucher would have helped too. The cost of putting things right for you is negligible for them vs the cost of reputational damage. Such a shame. 😢
I left Fuji after a dissatisfying experience with their service (with a GFX) and went to Nikon as well. Happy Z8 user now!
Glad to hear it!
I loved the charm of my Fuji gear, but ultimately switched to Nikon for other reasons. Your warranty experience isn't the first I've heard like this, and I think it, along with some other indicators, point to Fuji as a less serious camera company. But even for recreational users, this kind of service is unacceptable for such expensive gear. I will say I've absolutely loved my time with Nikon so far.
They have a ways to go, yeah. I can’t imagine getting that service and having a bill to pay.
The Nikon Z8 is a good “noisy” camera when in operation.
Awesome. I’m sure you will enjoy the Nikon Z8
It’s a great camera so far.
The images you're sharing here display signs of IBIS issues - did you ever look into that possibility?
Which images and what issues are you seeing?
@@jessejayphotography The smearing in the sample images @3:20
@ oh, that photo. I don’t think so. My 18-120 had no issues. It was definitely the lens as it looked the same on my S-X20 as well.
@jessejayphotography yes - to be more precise: a sync stabilization issue between the ois and the ibis, so not necessarily in the ibis mechanism itself.
Also the screw thing sucks, opening and servicing a modern electronic appliance always involves risk of human error but fujifilm definately should have higher standards in this regard for their red badge glass.
my problem now is that nobody is even interested in buying my fujifilm gear.
That's when you run after the mob and act at the wrong time.
Do you sell your car every time it has a technical defect? All this can also happen to you with other brands. And it happens too.
What do you got to sell? My fujis been working fine for years, and Id love some cheap gear from you.
These camera companies know exactly what they're doing - get influencers to hype up mediocre gear, watch everyone rush to buy it, then once people discover the real issues they're stuck trying to sell it used. Nobody who knows better will touch these cameras, so sellers end up losing money while the company counts their cash.
KEH bought my stuff for a decent price. I was pleasantly surprised. Not sponsored.
Good decision, Jesse. I'm using Nikon for over 10 years now. Never had an issue. Even older lenses work like a charm with ftz adapter. Please make a review about the 400 f/4.5 S lens soon. Cheers!
That seems to be the majority opinion on Nikon. Hopefully 🤞🏻 I can enjoy this setup for years to come. I’ll plan on giving my opinion, for what it’s worth, on the 400 4.5 when I get many more hours on it.
is this problems only in new cameras and lenses or is it in all fuji products because I think on buying a fuji xt3 and 23mm f2 or 35mm f1.4
I couldn’t answer that. Just sharing my experience with the fuji gear I was using.
I still kept my Sony gear, but have an x100vi I just got couple days ago. It’s my “fun camera” and I wouldn’t dream of switching to Fuji over my A1 for work.
Nikon is one of the best brands imo for landscapes so for you I can totally understand this switch.
I think Fuji’s strong point is the fixed lens fun walk around cameras.
Hi I have been using Fujifilm since the XT1, 2014 and 9 lens' other than the, odd lockup turn off turn back on or remove battery never had any lens or body issues very happy with the system, came from Canon pro body and L lens' since the EOS system was introduced in the mid 80s but did not like the weight, now mid to late 60s need an easier life!
The importance of weight and size definitely tends to move to the top of the priorities list overtime. I think I had a combo of bad luck and bad service.
Soory to see you jad bad customer service with Fuji amd it forced a move. Your Yellowstone video was fantastic. Im wondering what was your net spend after swapping the Fuji gear for the Nikon? Dod you get good value on trade in?
I did end up having to spend money mostly because of my lens choice (400mm 4.5 is not cheap). About $2100 net after the sale of Fuji gear. But BHPhoto had a 24month no interest holiday special for Nikon gear with BH Payboo card. I figured I won’t get a better chance. Plus the Z8 and 400mm were both $500 and $300 off respectively.
@@jessejayphotography Thank goodness for the shops who give the discount deals and extended warranties. Better yet, they can do refunds if your gear dies after a few years.
These are the best places to invest your money.
I hope your Nikon works out better for you.
Thanks for the well wishes, I hope so too.
I have never had good luck with any camera manufacturer with respect to repairs.
Digital cameras should be considered disposable devices in my opinion.
Maybe Leica is better when it comes to customer care and camera service.
It kinda is like this. The only other options are equipment insurance through PPA or just plan on having an equipment replacement fund ready to go. Not viable options for everyone.
Fujifilm is fun and quirky. Love shooting with them. But when I need to get things done with complete confidence, I grab my Nikon.
Good choice. 😉
I had a new X-T4 that wouldn’t power on after sitting overnight unless you remove the battery. I had a Sony a7R3 that liked to rebuild the file system randomly. Never had any strange problems like that with Nikon since 2004. I'll say though, the Z8 had some manufacturing issues right after it was released, but that's the first time I've experienced that with Nikon (the camera strap lug issue and the lens mount issue - both ID'd in a limited number of first release bodies and fixed long ago).
I read that about the Z8 as I was hyper sensitive to build quality. I figured it would be fixed by now in new bodies and it’s already been out close to two years now.
@@jessejayphotography. Yep. I got the Z8 on the first day of release. That’s why mine was affected. It came back to me from repair within 8 days or so looking brand new, as it should. Disappointing about the initial snafu they had but they fixed it quickly and adjusted manufacturing to eliminate the problem on future builds.
Sounds like they did the right thing. Good to hear.
I went to Fuji from Nikon SLR/DSLR back in 2013. I ended up with six bodies and nine lenses, I put the breaks on in 2019 after the X-T2 and X-H1, and Honestly I am glad because I noticed at the time Fuji was taking production Out of Japan. I waited on upgrading anything and from that point on I noticed a pattern of bad build, bad service and just inconsistency in their products on top of all the videos like this I've been seeing. I to am done with fuji but still have some of those older kits. I went back to Nikon and am now thinking I waisted so much money and time on a system that had no solid future as far as build and the continued performance issues that plaques them, things I never had with Nikon.
Hey, sometimes we learn the hard way I guess.
the main issue everyone is complaining about with fuji now is the video AF and firmware updates getting worst and worst, all that is coming from fuji HQ japan, my brand new lens which is also made in japan is making lot of focus noises.
The 150-600 is built in Japan (at least mine was labeled as). Maybe a lot of parts aren’t. I don’t know. Things break but 2 bad repairs are a clear indicator.
@@ahmad1080p The AF and abandoning of their great Kaizen FW updates turned destructive FW updates are a common thing now system wide. AF has always been a step or two behind the competition. My gripe is that on each model put on market, each has their own weird quirks and build issues. From someone who enjoyed the early culture of Fuji X, this is unacceptable and keeps me from putting anymore money into their products.
Me too, I left fujifilm (xh2s with 150-600) for a Nikon z8 with 180-600 and 24-70. I'm happy with it🙂 (I also have your same jacket, but red 🤣)
Nice! I might make a video about why I went with the 400mm 4.5 over the 180-600 when a get more hours in. I also just want to get back out and shooting and having fun.
So many of us left Nikon for Fuji because Nikon abandoned APS-C after the D300 and pushed owners to go to one of their full frame cameras. There never was a D400 and eventually after many of us left to find our D400 in a Fujifilm camera. Eventually Nikon relented with a D500. I have a friend who shoot sports professionally with Nikon and he seems to have repairs about once a year.
Interesting. Is he using a DSLR?
Nice
Good luck in the new adventure
Thanks!
same here, planning to leave fujifilm soon
I hope Fujji sees this.
So many people leaving Fuji because of their quality of services absolutely s***** as hell
Glad you didn't go with Cannon because now they're putting everything behind paywall firmware and I'm really glad you didn't go with a Pentax because they were actually the first ones to implement a paywall for their ND filters or electronic ND filters and then they've screwed some stuff up and fixed it and then decided well we're going to put five more items behind a paywall for your astrophotography so I'm glad you did not go with them Nikon is your best bet actually and so long as they do not put their firmware behind paywalls You got a good combination
I have no issue with Fujifilm pro-service they service few of my body’s and lenses and everything went way way better then Sony ….which has no own service at all but half ass third party firm who just refuse to repair anything
Where did you send in your camera for repair, just curious.
@jessejayphotography
I was commenting on his video I personally do not have a Fuji unfortunately yet and the only thing I'm trying to find is a decent a77 for a lens that I have that is brand new that I got for $75 so trying to find the camera to match is another story again I do not personally own a Fuji
And it always interested me on how these things work because I would come on to you on his making statements on what I was watching and the graphs and repairs on the computer and somehow someway my stuff ends up under somebody else's and then you guys comment on mine oh well whatever
This is not an isolated case, ive heard stories too and i experienced it myself, the after sales support and the hardware quality is really bellow the pro level equipment. I'm still a fujifilm user, though I will not purchase any brandnew equipment from them, 3rd party and the 2ndhand market is the best place to go with(at least it already tested)
Thanks for sharing your experience. The more the better.
Fuji fanboy Here, I hope I never have to deal with customer support 😅 all my gear has held up fine for now.
Hope it stays that way. Thanks for watching!
I love Fuji 😊❤ I had cannon and loved it, then moved to Sony and I hated Sony. But I mainly do close portraits
Their communication was almost non-existent and the repair portal is utter useless, I sent my X-H2 to repair the hot/dead spot, they replaced the CMOS and I was happy, but they def can do better.
I never got any communication outside of their automated systems. Then the broken feedback link...at least in the end they got it fixed after 2 other tries and I was only out $35 or so in shipping costs.
Samething happened to me but with my car. Some of these people just don't do their job that well.
Surprising level of incompetence and lack of professionalism with Fujifilm. Makes you wonder WTF is going on with them. Their approach to the AF problems took a year to address. Good luck. Love the shots you posted.
I have horrible experience with nikon warranty service :P ... and even more horrible with BA (British Airways) ... maybe I'll make video about that one day ...
I feel like it’s an industry issue, with regional variations, not just a Fuji problem.
@@jessejayphotography what I meant is that I would not probably write off Fuji (or something) based on bad experience with warranty repair ... and I am saying that as a Nikon guy who owns also fuji camera (and has a semi-painful and expensive experience with Fuji repair service) and honestly, doesn't like it compared to Nikon .. if you already have a z8 however then the choice is obvious .... z8 is certainly fantastic camera (at least spoken of Nikon ergonomics) .. I've bought myself recently second D850 body and I am just determined to stick with DSLRs ... Looking through OVF is for me a pure essence of photography ... EVF feels to me like smartphone on stereoids .. I have z6ii and 24-200 for a travel and I am thinking of to sell it almost from the day one ... from Fuji I have x100 and x100f - both needed a warranty repair Vs my Nikon cameras (and I had almost all FX DSLRs except of Dn) who never ever broke (I was repairing some lenses) ... Have a good light ... cheers from Germany
my grandma uses the same seat when in the patio....
One question?!, what do you expect buying cheap lense?, apart from quality it an entry level lense.
And if you think you will find a good service with Sony or Canon good luck, as they also have quality issues like shutter breaks very quickly on A7iii and A7 4 line also lenses most of them are crap apart from G master series
$2,000 is not a cheap lens, to be honest. It’s around standard cost for a decent zoom telephoto.
Do you feel edgy writing this kind of bullshit?
Imo the only fuji cameras worth considering at this point are the GFX bodies. It really seems like GFX is where all of Fujifilm's efforts and budget is going. Anything an ASP-C Fuji body can do, a Nikon, Canon, or Sony 35mm camera can do better and more realiably. With 45 mp sensors you can just use crop mode and it's the same as a 20-24mp ASP-C body. This is why Nikon for example only has one budget ASP-C body on Z mount. With modren sensors and prices of FF bodies coming down, a pro or even prosumer ASP-C body makes no sense in the current market place. Fujifilm gets this so all their efforts are on GFX since ASP-C paired with AF that is behind everyone else, is a loser but that same AF on medium format is best in class.
I’m kinda falling into this opinion. I still think there is room for pro level APSC but the price and weight savings has to be there over FF. Problem is the newer FF stuff is just so damn good and weight difference (and sometimes the price) differences really aren’t large enough.
The only reason why I'm commenting on this is because you mentioned cost-effective and I don't think Nikon is very cost-effective I use Olympus or OM system what it's called I think you should take a second look for bang for your buck especially for outdoor rugged cameras you can't go wrong
I actually took a long look at the OM-1 mark 2 with the 300mm f/4. I’ve owned MFT gear in the past. I ultimately wanted a bit better video performance. But use, the Olympus and OM stuff has IP ratings and most all the other brands don’t rate at all for warranty reasons. So good on OM!
I’m Not even a Pro Photographer, but nothing PISSES ME OFF more than ANY Manufacturer not fixing their warranty equipment correct the first time. 😤
You must have been so irked the first time, but then 2x omg. I would have gone ballistic.
There is NO Excuse for a product leaving a facility “fixed” but broken. Bunch of incompetent people.
Must have been like Chevy Chase’ Christmas Vacation Rant
Well your NIKON videos and Still Life are amazing.
I don't currently own a Fuji camera, but I've owned several in the past. Fujifilm is a boutique camera brand. Their stuff is a lot of fun to use and look at, but it's not a Canon/Nikon DSLR - which I've always described as the Honda/Toyota of the camera industry. They have the potential to be great, but for some reason they don't seem interested in anything more than being a boutique brand.
I took a gamble for a wildlife setup and that’s on me.
"boutique camera brand" is a good description. And that's a shame, because their files are beautiful.
Sorry you had a shit experience. I’ve been toying with leaving Fuji for different reasons.
I am not wanting to defend Fujifilm, but your story is about issues with the repair department, not Fujifilm product per se.
Everything from scheduling the service, the invoices and transactions are under Fujifilm brand name. In any case, they lost a customer and I’m moving on and back out enjoying wildlife photography. Hopefully the repair department my gear was sent to makes improvements
nice images tho really nice
Much thanks 🙏🏻