What Happens When You Call 911?

Calling 9-1-1 can be a scary experience, but this feeling of fear and helplessness can be reduced by knowing what to expect when you speak with a dispatcher. San José Fire Department's Public Safety Radio Dispatcher Scarlet Darmousseh walks us through how the process works.
For more information about calling 9-1-1, please visit www.sanjoseca....
Follow us on social media:
▶ Facebook: / sanjosefd
▶ Twitter: / sjfd
▶ Instagram: / sjfdofficial
▶ TH-cam: / sanjosefiredepartment
▶ LinkedIn: / san-jose-fire-departme...
#FireDepartment #SJFD #SanJose

[@UserUnavailable01747]

Out here in Pa our dispatchers dispatch for fire/ems and police so its interesting to see you have different dispatchers for each emergency service

[@BumberenzoTheFireEngine]

I’ve been told that 911 emergency in America has a special technology that can track the area of the caller

[@UserUnavailable01747]

That is true but it gives a broad location not exact

[@lauratait]

In my area i always get asked my address. Then they transfer me to the 'right' agency.

[@Interstate107]

What about Sheriffs Dept

Good question. Because the Sheriff's Office serves Cupertino, Los Altos Hills, Saratoga, and unincorporated areas of Santa Clara County, it is more connected with Santa Clara County Communications. Some calls in San José can be routed to Santa Clara County Communications, but this doesn't happen often and so we did not include it in this video. You can see the County's Communications video here: th-cam.com/video/h76m96ituVo/w-d-xo.html

[@Interstate107]

@ what about if for car accidents like if its on the streets of San Jose does it send u to San Jose Emergency or CHP:)

@@Interstate107 Calls that originate from highways (e.g., 87) and freeways (e.g., 101) are forwarded to CHP. Everywhere else inside of San José, calls are forwarded to our Fire Communications Center.

[@berthapoblacion4019]

What is 311 for?
any body know's?

​@@berthapoblacion4019 The primary purpose of 3-1-1 is to help San Jose residents answer City services related questions and report non-emergency issues. If you live in San Jose, you can learn more here: 311.sanjoseca.gov/

[@mikhailkarymov1111]

Jdid