Edelbrock Rules!
ฝัง
- เผยแพร่เมื่อ 7 ก.ค. 2024
- I’ve made videos in the past about companies I didn’t have the best experience with. I’m doing just the opposite in this video by calling out Edelbrock for awesome customer service. Thank you Edelbrock!
Links below to additional videos and info.
Thank you for watching!
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Thank you for the praise and positive feedback for our technical support Eric. I am one of those gentleman on the other end of the line taking said tech calls and we sincerely appreciate the support from great people such as yourself. We try to provide that same customer service to everyone who calls in requesting help. Its truly a rewarding job to be able to help so many people on a daily basis..... and yes we are all gearheads in the tech office, with a multitude of personal interests amongst the few 🏁
That has not been my experience at all. I was left on hold forever, was never able to talk to anyone, and you don't offer tech support by email.
Vic Edelbrock would approve
Way back in the 1980's I had a second-hand water injection kit for my Buick V6/Opel GT project. I couldn't get it to work and Edelbrock Tech Support diag the brain and it had gone bad. They sent me a new one at no extra cost, just shipping. I've been a fan ever since! Great customer service can make a life-long "partner" (I send money, they send me stuff!) It's a nice feeling you're not alone in the wilderness.
Not my birthday, but the cake was delicious
The cake is a lie
Not my birthday either but I just picked up 1/2 of a German chocolate cake for under $4 from the "day old" rack at the grocery store.
There's nothing that makes me happier than when I fix a problem; but when someone else gets a problem fixed, it's almost as satisfying.
I'm happy to see your happy here, happy Edelbrock stood behind their product, and hope everyone has a happy 4th of July!
with so many problems from vendors these days, it's nice to hear a positive story
Hey Eric, just wanted to say it's great to have you appearing regularly on TH-cam again. Not to sound weird but I've been subscribed for so long now (gotta be at least 10 years, you were one of the first YT channels I subscribed to) that watching the ETCG1 videos is a really comforting thing, takes me back to a much simpler time in my life.
The videos from the first shop came at a time when I was just getting into wrenching on my MK2 Scirocco, I was 21 years old and I learned SO much from you, and I still do (some of your videos are still must-have reference material for me).
You also gave me the balls to go for it as far as doing this for a living, I'm into my second year specialising in classic car fuel systems, including KJetronic fuel injection and never thought I'd be carrying out various repairs and services on classics I've lusted after for years.
Thank you, sincerely.
Keep up the great work, friend. Stay Dirty!
Oh yeah, Edelbrock kick ass by the way! haha
Reading this totally made my day. Thank you!
@ETCG1 That's great to know, thank you again!
@@ETCG1 I'm in the same boat. I think I started watching you in 2011?-ish when you had that small garage bay. I needed to do something on my '98 Civic and found your channel.
We are all glad you got your health back and are able to get in front of the camera/editing again.
Same… and here I was about to say have a look at Thunderhead and the carb cheater he has made.
I just checked to see if you had any new videos out and ran across this glad to see your back you where greatly missed
It’s awesome that there’s still companies that care about their end user, long after their initial purchase. That solidifies that future gear heads will buy their products
Glad you had good times with them… I didn’t have much luck with them… I was on a waiting list with my local engine builder to get two engines done. One was finished. I put a brand new intake on. Tried several intake gaskets just to find it keep leaking. So I spent just as much in diff gaskets as intake costed. I contacted them they asked several questions and asked for pics. Just to tell me my purchase was past time frame which was over a year… keep in mind I installed and never ran it cause it leaked coolant. They told me basically bosses had to make decision. But this has been almost 3 months now… I put this intake again on a complete diff engine and still leaks. Sad story… I had to spend even more money after buying a new one spending just as much on diff intake gaskets trying on another engine with gaskets. To having to buy another new intake and gaskets to now not having the leak and being stuck with first new intake and several used up gaskets which got tossed in trash.. hey I understand I am lil guy they are big guys. Life happens.😂
@@jayb4398 What if there was some kind of surface machine defect? Like a bit of warp caused by overheating? You did say it leaked coolant. Did you use a straight edge and feeler gauges to make sure the surface was within spec? An uneven surface will make any gasket leak unless you use RTV gasket maker.
@@SI0AX it never was run yet.. I tried silicone and no silicone a bunch and lil bits
Holley is the same way. I messed up my throttle body, they knew i messed it up, they offered to replace it as a courtesy, all i had to pay was shipping there. Im glad to hear the other guy is as well!!
One of the best experiences I've was with Autometer. I bought a used Monster Tach with the shift light. Well, the tach didn't work and the light didn't come on, so I called to see if there was anything they could do. They told me to box it up and send it to them. It would be $75. to go thru it. About two weeks later, I get a package in the mail. They completely went thru it, fixed it, and even gave me a warranty on a part that I bought used!!! They even sent me a couple stickers, gotta love the stickers. I'd always bought Autometer before, but after that experience, as long as I live, any aftermarket gauges will come from Autometer
That's awesome as I know A lot of companies these days would just say sorry you're SOL because it was a used product and you aren't the original owner
@@BryanGullickson especially with electrical parts.
G'day,
It's a great feeling when a company goes out of It's way to help you out.
It's called customer service. So many companies these day's forget that without us customers they don't exist.
I agree that Edelbrock does care about whether the customer had a good experience or not. It's great that they accumulate data on each contact, discovering problem trends so they can have a solution when called. Efficient.
I remember when Edelbrock used to sponsor The Shade Tree Mechanics on television. Always interesting stuff from the company.
Chris Carson's marine service in Florida was so helpful when I put my new reeds in my old 2 stroke. They walked me through exactly how to do it and helped me when I couldn't get them to sit completely flat. I've recommended them to just about everyone that has a 2 stroke outboard
Happy Birthday USA! Thanks Eric I did have an unexpected service from a company. Conner HDD. I bought a 200gb drive (many years ago) at a festival. it was bad it would not format and clicked when plugged in. Well I called Conner and they gave me a RMA. This was a Thursday. I had a HDD sent to me PRIORITY OVERNIGHT and had the replacement HDD 8 am Friday from California. Who does this? It is amazing that Edelbrock did that for you.
Your Dad's truck is my favorite of your projects. Brings a smile to my face every time.
I got two companies that have really impressed me recently concerning motorcycle parts. 1 is burly brand installed their tail tidy and one of the lights went out. Emailed them, and they sent a new one with no questions asked. The other is two brothers racing ordered an exhaust from them they called me the next day and told me they where in the middle of moving and it would about a 5 week lead time and wanted to see if i wanted to wait for it or see if one of there distributors have one in stock and buy it from them.
My dad got me started on Edelbrock products 35 years ago when we built our first engine together and I still use many of their products today. Great company and great customer service!
6:36 That sb sounds nice! Beautiful, clean truck.
My dad had an Edelbrock manifold and carb in his 73 Buick 225 Electra, awesome never a problem. I also had the same setup in my then 77 K5 Blazer and never a problem. Definitely a product to purchase.
So nice to see a positive customer service experience story.
I've replaced two leaky Holleys with Edelbrock carburetors, and they worked perfectly right out of the box. I'm not surprised because they were patterned after the old Carter AFB, which was an amazing carburetor too.
Awesome to hear about Edelbrock. My small story is with Power Probe. I lost the part with the tip that connected to the probe body. So I called Powe Probe to see how much for that part and the rep asked for my address and I gave it to him and he said I ship one right out to you. I asked how much and he said it was on them. Yeah Power Probe.
Being based in New Zealand , I have bought several performance items from an Australian based company for my Holden Commodore SV6HO , Mace Engineering , always great to deal to deal with .
Glad you solved the issue with Edelbrock, some companies deserve good feedback.
It's great to hear about the companies that go above and beyond to help their customers out.
With this new information, I need to go see if they have products for my project.
IMO both sides of the coin are important. If a vendor has bad customer service, we need to know. And if they have great customer service, we want to know that as well.
I don't have any experience with Edelbrock... I came here to say that I noticed that really nice towel that the transmission is sitting on.
Vic Edelbrock gave my brother a damn nice jacket , he's a cylinder head / manifold porter at an NASCAR engine building facility in Mooresville NC, RIP Vick .
Quick shout out of my own to Chase Bays customer support - I've contacted them twice over the last year and both times they were 100% helpful, quick response and no hesitation sending out what was needed to make the fix. Fantastic when a company cares about and invests in their name! Reputation and face mean a lot.
Nice to see you! Any updates on a shop
Kinda stopped looking for the moment. However, working on new videos to post in the mean time.
Props to you Eric for giving Edelbrock the recognition they deserve. Probably why they have been around since hot rodding was invented.
I have never been impressed by Edelbrock, but not for any concrete reason, just my feeling about the company. When building my performance engine for my 1969 Corvette, I wanted a GM LT1 intake. The Edelbrock Performer seemed to be a competitor intake, so
I favored the GM piece over the Performer.
You’ve changed my mind! Edelbrock went way above and beyond what we consider good company service here. We’re not talking mass market here, but a relatively small market, yet Edelbrock did the right thing for you, for all of us. Well done Eric, and Edelbrock!
In the Carb-realm, all of the old-timers I work classic cars with LONG ago switched from Holley to Edelbrock. There were some hold-outs (My Dad included) but eventually it was undeniable that their Carbeurators dot not require a lot of pissing around to find a good tune out of box. Most of these dudes now, take it out of the box, put it on the intake, attach vacuum gauge and set the mixture. The oldest of the clan states emphatically, that any Edlebrock carb that did NOT work out of the box, he immediately sent back and got a new one which would work immediately.
Love it when a company stands behind their products! Those are the kind of companies I want to hear about!
Amen to that - I've been buying from Edelbrock since I started driving over 3 decades ago. Top notch products AND customer service. Not only that, but they KEPT that for the 21st century, unlike many companies these days. 👍
I want to take the opportunity to talk about a very great experience i had last winter. My Volvo S70 caused me a lot of troubles and the only hint i had was the Electronic Throttle Body System problem light. Module Master, a little shop in Idaho helped me a ton! I bought a TB rebuilt kit on EBay from them. It solved no problem at first. For months i exchanged emails with them, did the tests they told me to do, and we finally figured out the grounds on the engine were faulty. They actually verified everything and ensured the programing/sensing was on point and charged me nothing for those steps even though they should had. Especially for all the time they spent helping me by email! I owe them the life of my car, literally, and i can't recommend them enough!
Companies need to know when they’re doing it correctly as much as when they’re not. Good job.
I don't have a comment about Edelbrock specifically, but it is SO great to see your videos again! I really appreciate them!
I have had nothing but great service from Edelbrock and form HGM / Compushift the transmission controller you also used.
Eric,thanks for the Elelbrock Praise. Love your channel and thank you for the dedication to your channel. I like Edelbrock products and have used them. What’s great about Edelbrock, they make their products in the USA!🇺🇸
Glad to see you making videos again! Oh and it's Ed El Brock
By far etcg1 and Eric the car guy are both my favourite channels i really enjoy all of your videos thank you
I bought a edebrock carb. In the 90's and it worked flawless.
Been missing your videos Eric , great to see you back , was a highlight of my week to watch the ETCG1 videos . 🙂
Edelbrock has always been a stand up company. Through and through.
They stand behind their products, which is why they are so popular. We know we're getting a great product.
Yep,,, I'm amazed too that they stepped up to the plate and said we'll help send it to us .
Great video Eric, I also have been watching your videos for a long time and enjoy everyone. Glad to see your still posting videos don't always comment but always give a thumbs up. You have helped me over the years with car and truck repair's and I am grateful. It is nice to know that Edelbrock care's about there customer's and are willing to help. Hope you and your family has a Great and Safe 4th.
Good to see you back and doing regular content.
Good to see you are still around!
Great diagnostic Eric!
Need more finds like this to share.
Great to see you again Eric! And to know you're still kickin! We miss you.
massive learning curve by the sounds and im glad to learn from your lesson.
I loved the dad’s truck build. Glad you are still making it better. Edelbrock has the best intake manifolds!
"Oooh yes". Totally agree - such a beautiful sound.
It's good that you laud those who provide good service. Too many corporate types worrying about the bottom line instead of the customer. When the priority is the customer, the bottom line will take care of itself.
Oh, and "it's bluetooth" rings so true.
AEM has great customer service. I've never had a bad experience with them.
Bryan at MuscleCarSolutions has said similar about Edelbrock. 👍
Always enjoy your videos Eric.
welcome back. and citing Scanner Danner, class act.And giving credit where it is due. Stay well.
So good to see you back!
Ya I agree . I have a 460 cid that has some of their parts on it . Never had issues . Made in USA and they are in my neighborhood is what I like . Great history of company also .
Edelbrock makes excellent products of top notch quality. I’ve never had to reach out to them about a problem with any of the products I have purchased from them as they all have been perfect (intake, carb, cam, lifters, springs, and shocks).
I've had a great experience with Holly with a truck avenger carburetor that was out of warranty but had a defect, they replaced it completely free. I had a great experience with Warn and there lifetime warranty hubs, exploded one and they replaced it no problem. MSD on the other hand, not such a good experience.
Great to see you again Eric. Keep up the great work. 😁
Happy 4th Eric!!
Happy 4th!
Eric, keep up the good work and glad you are doing great!
Happy Fourth, man! Glad you got it fixed!
Another example would be Dyson. I have personally received replacement parts for free long past warranty expiration and have reports from other people of the same.
Edelbrock is a solid company. Everything I have ever bought from them has been very high quality. Most aftermarket parts you buy now are just junk from overseas.
I love edelbrock since the early 90s great product great service
VERY NICE OF U !!!!!!!!!
@Edelbrock ARE the Ultimate gearheads!
They picked up where other companies threw in the towel and started manufacturing the missing systems!
Back in the day (1998?) my speed shop recommended Edelbrock cam and lifters with rocker studs, intake manifold and 4 BBL carb for a 1991 454 I was dropping in a friends 58 Chevy. PERFECT! I love how they make complete systems. 😎✌
I needed this video this morning, thank you ETCG1! Stay dirty!
Thanks Eric for another great video. Have a great day.
ERIC! Thx for video man, you made my day. ❤
Eric, thanks for giving praise to automotive companies when and where deserved. All to often people look over the companies that do it right.
Edelbrock, thanks for continuing to be an awesome company!
Eric, I just bought a spotless 95 GMC Sierra SLE C1500 regular cab/8' bed from a local used car lot today. I'm not planning to modify it except maybe an aftermarket exhaust when the stocker rots away. It has a 350/700R4 and heavy trailering package (all the good stuff). It's under 60k miles and will be a driver/hauler, as it was meant to be. I won't abuse it but, I'll definitely use it! I'm in Northwest Ohio (I believe you're from around Cincinnati?) and I've had this lot looking for a truck like it for nearly a year. I paid $7500 for it which, to some people might seem high but, around here, NOBODY except for me apparently, wants a regular cab WITH an 8' bed! The only thing I wish it had but doesn't is a manual transmission lol! The truck has already been dropped off at a local shop to be fluid filmed and, since I won't be home again until Friday afternoon, I'll get it back then and put it to work first thing Saturday morning.
I love it when you show up, Eric. Means you're doin' ok, and that's the important part!
Also, Dad's Truck is one of the greatest build series ever. Just in case nobody's said it. So there, I said it. :)
I just ordered a tunnel ram from them. I'm stoked.
I love Edelbrock products
No personal experience, but I too have heard nothing but good things about their products and team. Podcast I listen too, one of the hosts even spent numerous calls with them BEFORE he ever spent a dime to go through his build plans and make sure he was getting the correct parts for what he was trying to accomplish. That's service.
Back in the '90s I was buying a new set of points and condenser for a Ford 302 every year from Canadian Tire for about $5. They only lasted a year before the condenser died - every time. I went to a regular parts store and the guy recommended Blue Streak because "that's what the guys at the track use". It cost $30 which seemed absurd at the time. Its 2023 and they still work. Witchcraft!
Happy 4th there big guy😊
Happy 4th ETCG hope all is good
Sounds like someone had too much caffeine before making a yt episode! Talk about fast-talkin stutter McGee!!!🤣😂🤣
In all seriousness, it really does sound like Edelbrock didn't do what seemingly EVERY other company around the world did, and fall into a cost-saving revamp of the front lines to their business. Instead, they have stuck to their guns by staying true to their customers needs and helping them when a problem arises, which really is so rare, if not damn near unheard of anymore these days.
Great for them. Great for Edelbrock for staying next to their core beliefs instead of chasing the money! Great for them to actually LISTEN to the customer, and to step up and offer a real-life helping hand! Great for them to being human and showing their honest n true colors!!!!
Bravo, Edelbrock. Bravo!!! ❤️
I have had pro flo 4 for a few years and it does great , i have had the o2 sensor go out 2 times and the map sensor need to be cleaned before it would start once but it runs great. Not to mention when the weather goes negative in temps it starts.
I wanted to put a power premier welder set up on it and nope it can fry the computer, so can solar.
It is on an 1982 blazer.
there you is!!!
Edelbrock is family-runned for decades. 8'm 70 & remember they were always the manifold king. They build quality products & DO stand by them. I think the daughter runs it now. Glad u finally got good results from a company! 👍
I used to live in California years ago. If you went to a Motorsport event, Vic Edelbrock or his son would be there. They were and still are very hands on
Great video...
I have a vortec 5.7 in my 1996 Express. I was unable to get a decent idle until I replaced the OEM plastic distributor with an aluminum one. Grounding issue, I believe. Runs silky smooth right now.
Well, you asked for a few stand up companies, here you go.
I actually just had Snap-on warranty two sockets for me.
I filled out the online info and answered all the questions and they replaced my two bad ones.
I was shocked because I’ve seen videos and read stories that they wouldn’t help people that bought tools many years ago.
MAC tools warrantied two things that I had to mail in to them this last 6 years too.
I’ve bought a few TEKTON tools now because it sounds like their warranty works well.
Napa auto has warrantied parts over the years with a receipt (either replace or refund) but with these failures I’m loosing trust in Napa’s quality 😢.
Of note is that I’ve had the same trucks for many many years, but they offer lifetime warranty!
And JELD-WEN windows, they offered lifetime warranty on my house windows we put in almost 20 years ago, and they have sent out techs to replace several failed glass panels. They knew there was a manufacturer mistake for a time when ours were made fyi.
Always have good experiences with Edelbrock. Their carbs give a good mix of drivability and performance. Easy to fix too. Nothing against Holley, but they can be finicky on the street.
VT247
you should tell Edelbrock to bring back honda turbo kits they used to make
I really enjoyed the video on edelbrock rules bro
Out of uniform? HR will have to write you up.
I have some concerns with some of the questionsable things Edelbrock has done as a company.
However, I found their technical support, fantastic. A customer bought a used 650CFM carb and demanded we throw it on a stock 318ci V8. Obviously it was not suitable for the application, so we had some chats about what to use as the primary and secondary. Ultimately we ended up having to go even below their recommendations. And take the smalles jet and use it for the primary, then we used their charts to pick a jet for what would have been a carb... 2 sizes down. Obviously the longevity and suitability is still in question, but it at least ran smoothly.
*750CFM, It was wayyy too large. The original primary was like, .110 or .113.
Just one example of why Edelbrock is #1 in the business! The best!
Thanks for the video, Eric!
Good seeing you again eric, I agree moog suspension parts are junk
Good to see your smiling face and good job Edelbrock.
Yeah they told me the absolute best carb to use with the new SP2P manifold I put on my 72 chevy pick-up was the Holly 4360 model , that truck never went over a 100 till I did that , it went a 105 and took about 2/3 as much time to get there and helped achieve 19 MPG , it had a 350 , automatic, 4.56 rear diff. Best I ever got before the 4360 was 15 and before that was 10, so their manifold got me 5, and Holly's carb got me 4 , And a automotive engineer told you wanna make HP headers and free low exhaust fuel economy cast iron manifolds and free flow exhaust conserve as much heat as you can with out damaging the engine, I forget most of what he said but that's the gist of it, I was getting 4 mpg when I went back to cast iron and free flowing single exhaust I picked up 6 , so those 3 things plus a 78 model distributor really gave me what I wanted , I should have welded the diff , sometimes it felt like it wanted to wheel stand, Edelbrock and Holly got me 11 mpg, best companies in the world.
It’s great to hear about a company stepping up and doing right.
But what I really want to know is, what’s that transmission doing out of the truck? Hoping there’s not a monster transmission video coming soon, but I’ve got a feeling
I picked up the new transmission and torque converter directly from Jegs. They are about an hour and a half away from me. Saved over $200 in shipping.
I had a similar experience with edlebrock. I had one of their distributors go bad cause I didn’t read the instructions and hooked it up to the stock ballast resistor for power. Even tho it ran for quite a few years like that it eventually pooped out. I called them and they had me send it in and they rebuilt it at little cost. I have always been very happy with their service and products.