Why Do RV Service Facilities Treat Customers LIKE CRAP? // What WE EXPECT from RV service // RV Life
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- เผยแพร่เมื่อ 10 ก.ย. 2024
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We've been RVing for over 40 years and now that we're full-time in our RV, we have service work that we can't perform on the road, so we visit an RV Service Center a couple of times a year to make sure our RV works properly. Since we purchased our DRV Fullhouse, we've been using Rolling Retreats RV for our service needs and they have been amazing.
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Many dealers are focused on the sale and nothing further. I guess they are in the market for 1-time customers. We were extremely fortunate and also found an outstanding dealer that makes you feel like family - before, during, and after the sale. Treat the customer as you would like to be treated - with honesty integrity and great communication.
That is so true! We're glad you found a dealer that treats you well and appreciates your business.
Likeminded people flock together! Rolling Retreats RV is spectacular because the owners are GOD fearing people who honor, glorify, praise and serve the Lord by being righteous, kind and above board with their customers and employees, as well as in all of their business endeavors, all the time. Beautiful, simply beautiful!
Amen
They are amazing people Kenneth....we really appreciate them and are honored to have them as friends!
What a class act business! Very sweet couple.
They are amazing people Stoney and we're so happy to have found them!
First off, these are people who don’t give lip service to religion, they are real Psalm 1:1-3 people, those that every word, every step, every ounce of their being is wholly committed to God, His Word and His ways. And second, they’ve decided to be masters of one brand. They’ve learned everything about that brand and keep themselves updated accordingly. Now that right there is a mission statement if ever there was one. Thanks for sharing Suite Travels 😇
You do not want to hear the horror story we had with a major RV dealer in Tampa. Their RV technician had destroyed our skylight above our shower when he installed the Max Air covers we ordered. His boots shattered & crushed the skylight, he didn't know it & tried to cover himself later by blaming it on us. They didn't have a new skylight in stock & we agreed to bring it back later if we could stay with the coach. 10 months later I was told the new CEO doesn't allow you to stay with the coach at night, they needed the coach for 2 months & we needed to empty it out of our personal things while they had it. When we protested they eventually shortened it to a 2 day stay, but we still were told to completely empty the rig, but on top of it Sheila just broke her arm & we had no place to go while we sought an orthopedic surgeon. Eventually we agreed to receive the new skylight top & hired an RV technician while I cared for Sheila 24/7. She got a surgeon scheduled & we got a new skylight installed for $250 which included the installation of 16 tubes of self leveling lap sealant. Thank goodness for Roving RV Repair businesses, but we won't be buying from the Tampa mega dealers anymore even if they claim to have 100 service bays. In the future we do plan to vacate the RV for the servicing, but to completely empty the coach first is very unreasonable for sure. Cheers Davey & Sheila
Oh my gosh Davey....that's a horrible story! Thanks for sharing. Hopefully it will help someone in the future. Hope Sheila is feeling better.
Hello my friends. Thank you for sharing your great experience. Keep on keeping on.
Hi Murph...hope you're going to get out and explore soon!
WE NEVER HAD A GOOD VISIT FROM ANY WE HAVE BEEN TOO !!!
Slade took care of me years ago 2011 I think. They r wonderful people!
They are amazing people Johnny and we're happy to share our great experience.
I've said it before and I'll say it again. You both take things with a grain of salt. I'm sorry for the problems you had but I just admire the way you handle it. Look forward to an update in the next video. In the meantime, stay safe. Have fun. God bless
Thanks Allan. We really enjoy this lifestyle and we're so happy to have you in our life!
Sounds like you have it down pat on your service center.I was impressed with the cleanliness of the business.
They're amazing people and we wish there were more like them throughout the country.
We have yet to have a good service experience with an rv. Last time is the last time for us. Our new Grand Design Solitude spent the first 6 months waiting for fixes. I got so fed up with lies and delays I decided to just pick it up and forget the fixes. We’ve had it parked at our Shyrock lot the past couple of years and have decided to ditch the rv travel life. We’ll be getting a Park Model and stay put in our happy place too!!
Hey guys hope all is well!!!
Have fun and be safe
Everything is wonderful! Thanks.
Rolling Retreats treated us wonderfully while they put a flex armor roof on our Grand Design. In and out on time and everyone we met on staff were awesome. I’m of the opinion private owned dealers are motivated to maintain a reputation and large corporations are all about the sale and profit. I’m happy we got to experience RR first hand after following your great experience’s.
Glad you had a great experience Tad! You are spot-on...companies that only look at "the bottom line" need to take note.
Glad you have a good relationship with your RV dealer. We bought a brand new Winnebago motorhome back at the end of 2018 and the dealer was a nightmare to deal with for warranty work. Delays and lack of communication in addition to the fact that, like you explained, they didn’t do any work on it unless ALL the parts were there so it ended up sitting in their lot for 3 months. At one point they were not returning my calls so I ended up driving in to just talk to them in person and they said that they expect all the parts to be here the following week and wanted to know when I would like to drop it off. It’s like ummmm, it better be here in your lot somewhere.. At any rate, I ended up just going to the Winnebago service center in Iowa and had a great experience. Like your dealer they would take my rig in the morning and return it in the late afternoon, provided free camping with water and 50 amp. It was just a great experience. I will be going back to have some wear and tear items taken care of this coming fall. Funny side note, our motorhome has that same microwave convection oven you do and I loved it so much I ended up replacing our microwave in our house with the same one. After having the smaller rv microwave and convection oven in our last trailer I really appreciate that manufacturers are starting to use these residential appliances. Safe travels!
That's great advice! So glad you found a resource to get things done correctly and on time. Enjoy your journey!
It nice to see your RV dealer takes care of it customers
We wish all companies would take note and start providing a service Anthony!
Glad to hear you have a great service shop you trust!! Good service is hard to find in no matter what recreation you follow. I pass 3 Harley dealers here in Ontario to take it to the tech I've had for the past 15 plus years, because he's the best IMO. Glad it didn't take too long to complete. Drive safe and have fun.
That's awesome Byron. If we can share our experiences with others, maybe the other companies will take note. For some it's just "the bottom line" unfortunately.
Sure adds some peace of mind to your travels when you know you have folks you can trust to do good work on your rig. That is a rare commodity in this day. Glad to see it with Rolling Retreats. And maybe some other places will take notice and step up their game!🙏🏼Thanks for the info! Be safe out there guys!❤️~W
We really want to share the good service providers with our audience and maybe - just maybe - we can start to make a change!
I’ve learned to not rely on the dealer for warranty work. I now work solely with the manufacturer. They give a hard appointment, take care of everything on my punch list and then everything else they find.
That's good advice Clay.
Can't speak to DRV, I'm a long distance truck driver. I got into a 2020 Kenworth in September 2019. Starting in January 2022, I was having several different problems with it. I went to a dealer in Lakewood, WA with a code . They said it was a bad sensor in the DEF system. Waited 3 days for the part in a hotel. I left to go to Seattle to deliver a load & the code came back. Back to the dealership. This time, they said it probably wasn't the sensor to begin with. The DEF pump was only working intermittently. 4 days for that part. Don't remember what all of the rest of the problems were, but, by mid June, I'd spent about 4 weeks in various shops. Always waiting for parts. 😢
It amazes us to see how some companies do business Edward. Hopefully we can band together and start doing business with people we can trust.
@@SuiteTravels Actually, Liz on Liz Amazing channel is pulling to gather a large following of people who bought new equipment & are having serious problems with it. She's naming name of dealers & manufacturers who are both good & bad. She recently sold her class A and isn't publicizing what she bought or where she's traveling. She hinted at the why, but it's easy to figure out.
Now adays people are just rude the sign of end of time I can't wait to meet Jesus
The world needs Jesus Darlene!
Great video as always. I so agree with you. Finding a great RV service center is not easy. I am fortunate to have one in Mesa AZ that we frequent when needed, and they do a great job. thanks for sharing.
That's great! If we share our experiences with the good dealers maybe we'll get the others to take note...
We went through the same with a new furnace purchase several years back. My installer said that since Covid everything is damaged or out of stock. Every time I hear that word I want to scream :-)
Us too Kit! We're tired of the excuses!
Great video & yes, things do happen, so glad you’ve found a trusted repair facility!
We are in the process of sending our brand new rv, back to the factory to be fixed because of a dealership’s mistake.
Oh that's so sad Jessie. Hopefully they'll take care of it for you and don't be afraid to share your experience with them. The manufacturers need to be aware of how we feel!
To show you how perceptions are so very different from other parts of the world, I'm speaking from Hong Kong. When I saw your microwave, I couldn't believe how large it was. Who needs a microwave that large, I thought to myself? And then you wondered out loud how anyone could manage with a 1.1 cubic foot microwave, which I consider normal. I don't think I was even aware that microwaves came any larger. At any rate, nice video -- interesting life style. TY for that!
So glad you enjoyed it! Yes, Kellie likes the large microwave to cook casserole dishes and we use the same appliance as a convection oven, so we may also have large meals to cook. Yes, different uses in different parts of the world indeed....so glad to have you along!
Love DRV wish they had color options that suited me...This gem is by far the sharpest color scheme I have seen on a DRV.. The 36rrsb design suites me to a T.
Hmmmm....maybe you could get a custom color scheme on a 36? Have a great weekend!
Thank you for defining the standard. Unfortunately, it is a new standard for many service providers. Great video. (How did you live for three weeks WITHOUT a microwave????)
We certainly hope that we can help change some attitudes out there Jim. Unfortunately, unless we stop patronizing them, they won't ever change their tactics. If we all band together and share the good service providers, maybe we can start a change in the industry! As far as the microwave is concerned, it was hard!
There are some dealers or service departments wouldn't have told you there was damage on a new appliance because it might not have been visible. Glad they treat you right. I bought my rv from a dealer that treated their customers right, then they sold out to a national rv chain, I won't mention who but you could probably guess and I will not go there again for any service work. So I'm looking for someone as local to me has I can for any work I may need done. When I start going full time I may need some advice on how and where to look if I ever need some repairs done.
We wish all companies would respect their customers and treat them as they would like to be treated Curt! Hope you can find one that treats you with respect.
Good service experiences should be the norm. I have been a tech support/customer service manager for several years and know first hand how important it is for the manufacturer's overall business. Customer satisfaction is critical from beginning to end of each and for every customer point of contact. Soooo glad that Slade and Alecia realize this and I wish all other dealers and service center would do the same. Love and miss you guys. Sue sends her love, too. Be blessed!
Hugs to you guys....we miss you!
Keep that wonderful relationship with them!
As for other service departments...plain and simple, THEY JUST DON'T CARE! They are getting paid whether they fix your issue or not. Sad, but true.
We don't disagree....but we're on a mission to change that! We realize we're a small channel, but we also know what the power of social media can do, and we encourage everyone in this community to share their stories and help each other find those shops that do a great job.
We have the same thing for Cedar Creeks. Amish Family RV in Topeka Indiana. The owner use to work at the factory. Appointments are about 6-9 Months out. You get a review the day before and work begins the next day. Can take one to two days for work. He is one Mille from the factory. So parts are easy to get if not in stock. He only works on Cedar Creeks. Sometimes on Riverstones. He knows Cedar Creeks inside and out. Glade to see you have someone for DRV’s.
That's awesome Tom! Thanks for sharing you good experience.
Rolling Retreats sets the standard. We just picked up our new to us coach last month from them. They went above and beyond
They are awesome people and we're blessed to know them. Glad you were able to experience what we've known for years...
Oh my I can’t believe how little room you have on either side of the bed in that big rig…I have a 2001 discovery with more…wierd
Great video and it looks like a fantastic dealer.
Rolling Retreats was on our short list of dealers when we got our JX450 last year but at the time they were not placing new orders. We bought from another smaller dealer in Tennessee that operates in a similar fashion.
I can say if we are traveling thru the OK area and need service i know where to go.
Are you going to the rally in Sieverville?
We're glad you had a good experience and hope you have continued good service! No, we're not doing any rallies this year - we've got some things going on in Montana this year...stay tuned!
March22, 2024, We called and took our 2022 265RLS purchased August 2022 to our RV dealer because of a tire worn on the inside rib. They said that it's probably a bent axle and they would call the mfg. to get them to cover it, the service writer would call me later that day. I let him know that we were going to watch "Solar Eclipse" on April 8,2024 and ask how long they would have our camper. He told me IF the MFG. agreed that the axle would be in within about 4 to 6 weeks and I would have to leave the RV there. I told him that was NOT going to happen as we had 2 trips planed and paid for and that the MFG would be responsible for "ANY MORE DAMAGE AND ALL TIRE REPLACEMENT". He called the MFG, there response was they would work as quickly as possible!
Now April 5,2024 we still haven't heard from the MFG. NORMAL
Oh man....so sorry you're having to go through that. Hopefully you'll hear from them soon!
At least you have a back up microwave in the truck.🇨🇦
Yes we do Steven! We were amazed at how much we depended on that microwave!
We went through the same BST, after no reply to our email and phone calls we contacted the manufacturer directly and got stuff done within days, dealer said it could take month.
Lippert send us stuff overnight, lol yes overnight , dealer said it could take month.
Oh my gosh...we just don't understand the thought process sometimes!
Another great video. That’s great service
Thanks Barbara...they're great folks!
Awesome video. Yes, everyone should treat you this way. You pay big money on these RVs. Thank you for sharing a wonderful experience. Enjoy your microwave
😊
LOL...thanks Tina. We just don't understand why companies are more concerned with the bottom line rather than create a life long relationship.
Yes they do…
Another neat video! Glad you have a great RV service location. I don’t have an RV (yet), but I can empathize with what you’re saying. I’ve spent far too much time waiting for auto dealerships to get the job done, even with advance appointments and telling them what parts need to be replaced. Seems as if customer service doesn’t mean much any more. Take care and have a wonderful weekend.
Thanks Elizabeth. Hopefully we can share our experiences with the good companies and help others along the way.
A lot healthier without a microwave
LOL...you're probably right - but it's so convenient!
But Jim that night you could sleep in the truck. Make it a little camper itself.
Yes sir! But our home is much more comfortable...
Hi Jim and Kellie! I agree we need more Rv service places that can take good care of customers that are like Rolling Retreats. I’m so glad they found a micro wave oven for you! I hear you on the tiny micro waves for some rvs. I don’t like those ones and they say some are conventional. We have a Magic Chef that’s at least 15 years old. It’s a great size. Not small at all. I make casserole dishes and they fit perfectly in the microwave. Just so glad you got yours fixed. Slade and Alicia are great people and good Christian people at that. We do need more people like them around at service departments. Glad they are around. Every time you go there can you give them a big hello for me? If you don’t mind. Love their southern accent. Glad you have everything working now. God bless you have friends like that will go the extra mile. Hope you have great weekend and great week. Safe travels. Love you both. ❤🤗😘❤️🤗😘
Thanks Sherri...we'll say hello to them from you!
@@SuiteTravels
Thank you! I’m so glad you met them and are friends with them. They are great truthful people. And very helpful.
Another great Video
Thanks!
Sounds like Tiffin. They make every effort to keep you in your rig each night. And this is the same service you get from most if not
all of the service providers in and around Red Bay AL as well. 😀😀
That's so awesome! Thanks for sharing...maybe it will help someone.
What year was that Jamboree looks just like 1987 we had
It was a 1986 Jamboree and we loved that rig!
@@SuiteTravels ours had the 460v8 smoothest running engine, at idle you couldn't feel it running.
Rv service centers are a joke there needs to be more legal responsibilities for these places that all they want to do is SELL RV'S and not mess with real work required to help people out.
We don't disagree, but if we stop giving them our business maybe they'll have to change their attitudes??
@SuiteTravels exactly, we as a society are in deep s**t from the lack of functioning mechanical skills to fix anything!! from what I've seen in our aviation industry, and I've been doing it for over 35 yrs. I had to show a young man how to properly use a ball peen hammer 🤦🤦🤦
Cool
Thanks Ronald!
Your reverse lites don't work
LOL...still! It's on my list.
💖💖💖
Thanks friend...hope to see you soon!
Good video 😊 have you had any frame damage because there seems to be only one company who build frames for most rv's grand design is having problems with frame damage 🤔 safe travels
We haven't had any frame problems Stephen. Slade actually checks each rig that comes in for frame issues. All manufacturers are having frame issues and every service center should be checking them.
A request: Less loud music and a little more commentary please.
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I can answer that and it's very horrible why they do that and i've experienced the same thing but worse
Oh that's so sad Mike...