A couple better tips are to attach the hoses to each faucet before putting it in place, so you only have to connect the bottom of the hoses to the valves. Also, start the set screws in the handles before you put them in place, so you don't risk losing them.
You can't attach the hoses first until the faucet is mounted. Because the large plastic mounting nuts have to go on first to secure it to the sink. They won't be able to slip past the water supply line, metal nut.🤦♂️
We are installing the Charmaine. Your video doesn't cover the escutcheon or the soap dispenser. We can wait on the soap dispenser, but have a question about parts included with the faucet. What are the two small white gaskets? What is the black plastic with two wrench-looking things on the side, a wider tube opening on the top, smaller tube opening at the bottom, and the tube opening on the side that doesn't go all the way through? Need this to know this quickly as we are stuck.
Hey delta I have a very similar faucet that is now leaking from under the handles. When I remove the set screw holding the handle on, the handle is still stuck on there. Can hard water cause this? Should I just force it off so I can replace the cartridge?
Hello, I'm terribly sorry for the issues with your Delta faucet. If there is a lot of build up beneath the handle it will become hard to remove. I would suggest squirting a 50/50 solution mixture of tap water and white vinegar. Dip a rag into the solution, using tongs if necessary. Wrap the rag around the set screw area. Leave the rag in place for 15 minutes or so to remove the calcium deposits that are preventing you from removing the handle. Repeat if necessary up to 4 times. Feel free to contact us back if further assistance is needed. -Brandis
@@deltafaucet Ok I have another. I had to get a new faucet, when I am installing it there is a black plastic gasket under the escutcheon. One side is just plastic, and the other side has a soft rubber washer type material on the edge with three holes in it (one for each handle thread and one for the spout). There is no indication for which way this piece goes in the instructions? Does it go above or below the sink? Does it go with the rubbery side facing up (towards the ceiling) or down towards the floor? I see in your video yours is above the sink, but is it rubber side down or up? Again there is nothing at all about this part in the instructions.
Thank you for your question! The answer to you question, is going to depend on which model you are installing. In order to further assist you, I would recommend you contact us privately. -Benjamin
I don't know the answer to your question but do you know what kind of screw it is mine must have went down the drain or whatever holds the handle on, and I can't find my allen wrench to tighten it up in the side hole so do you know what size of Allen wrench it is?
Hi, thank you for your question. If the supply lines are included or not depends on the model number of the faucet. Our DST models include Pex supply lines and other faucet either do not include supply lines or include flex hoses. The product feature and benefits provide technical specifications on our website. The tech specs will provide supply lines information. -Brandis
Hello John! Thank you for your question. We would be more than happy to assist you with any issues you are having with your delta faucet. Please feel free to call, email, or message us on social if there is anything else you need. -Tanya Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com | Facebook/Twitter: @deltafaucet
I've lost a screw what kind of screw is it I know you try to get up with your allen wrench but I don't know what it was it went down the drain I see your good idea of a towel! 🙄🤷🤦
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Thank you for posting this helpful video
A couple better tips are to attach the hoses to each faucet before putting it in place, so you only have to connect the bottom of the hoses to the valves. Also, start the set screws in the handles before you put them in place, so you don't risk losing them.
You can't attach the hoses first until the faucet is mounted. Because the large plastic mounting nuts have to go on first to secure it to the sink. They won't be able to slip past the water supply line, metal nut.🤦♂️
What size supply lines are needed?
We are installing the Charmaine. Your video doesn't cover the escutcheon or the soap dispenser. We can wait on the soap dispenser, but have a question about parts included with the faucet. What are the two small white gaskets? What is the black plastic with two wrench-looking things on the side, a wider tube opening on the top, smaller tube opening at the bottom, and the tube opening on the side that doesn't go all the way through? Need this to know this quickly as we are stuck.
By the way, the instructions caused more trouble than help. Really need to connect your engineers with your manuals team.
What's the part that connects the sprayer hose to the faucet at the end of the hose?
Okay it's a 3/32 allen wrench but I don't know what the screw is?
Hey delta I have a very similar faucet that is now leaking from under the handles. When I remove the set screw holding the handle on, the handle is still stuck on there. Can hard water cause this? Should I just force it off so I can replace the cartridge?
Hello,
I'm terribly sorry for the issues with your Delta faucet. If there is a lot of build up beneath the handle it will become hard to remove. I would suggest squirting a 50/50 solution mixture of tap water and white vinegar.
Dip a rag into the solution, using tongs if necessary. Wrap the rag around the set screw area. Leave the rag in place for 15 minutes or so to remove the calcium deposits that are preventing you from removing the handle. Repeat if necessary up to 4 times. Feel free to contact us back if further assistance is needed. -Brandis
@@deltafaucet Ok I have another. I had to get a new faucet, when I am installing it there is a black plastic gasket under the escutcheon. One side is just plastic, and the other side has a soft rubber washer type material on the edge with three holes in it (one for each handle thread and one for the spout). There is no indication for which way this piece goes in the instructions? Does it go above or below the sink? Does it go with the rubbery side facing up (towards the ceiling) or down towards the floor?
I see in your video yours is above the sink, but is it rubber side down or up?
Again there is nothing at all about this part in the instructions.
Thank you for your question! The answer to you question, is going to depend on which model you are installing. In order to further assist you, I would recommend you contact us privately. -Benjamin
I don't know the answer to your question but do you know what kind of screw it is mine must have went down the drain or whatever holds the handle on, and I can't find my allen wrench to tighten it up in the side hole so do you know what size of Allen wrench it is?
What kind of set screw is it?
Do Delta faucets come with the flexible supply lines? If not, what size (not length) supply lines to I need?
Hi, thank you for your question. If the supply lines are included or not depends on the model number of the faucet. Our DST models include Pex supply lines and other faucet either do not include supply lines or include flex hoses. The product feature and benefits provide technical specifications on our website. The tech specs will provide supply lines information. -Brandis
My sprayer came unattached. How do you attach the sprayer to the hose? The fitting does not fit.
Hello John! Thank you for your question. We would be more than happy to assist you with any issues you are having with your delta faucet. Please feel free to call, email, or message us on social if there is anything else you need. -Tanya
Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com | Facebook/Twitter: @deltafaucet
You didn’t put the new gasket down before adding the faucet
I've lost a screw what kind of screw is it I know you try to get up with your allen wrench but I don't know what it was it went down the drain I see your good idea of a towel! 🙄🤷🤦