It’s not a bug, it’s a feature. They can fix it, hell you can buy Hall Effect sensors and solder it. Thinking of buying a drifting ps5 controller and just modding it.
Id say that it was around 2016 when a lot of these problems started to arise, the companies realized they can utilize planned obsolescence and then force you to buy new products and thus earn more money. The problem is, this opens them up to lawsuits, Sure they can fight a moderate number, but the more and more and more people having issues and then it bits them in the arse.
Same with cancelling subscriptions. Purposely obtuse. Cancelling game pass on my phone took me 15 minutes and Google searches cause the subscriptions option that should be there literally disappears in front of your eyes when you load the page. It's been like that for years Edit: Just went to cancel again and the subscriptions option actually stayed on screen this time. This is the first time it didn't disappear. Maybe it's fixed now. Also thanks everyone for 1k!
@@gnarface3831This has been happening for years and I have almost always assumed it’s a me thing (hardware, network, browser) until now… it’s gotten worse with AI results and breakdowns being shown on top, especially since the expectation is that some of is a hallucination (ie, non-binding)
Verizon… I have nightmares about my attempts at solving data issues with Verizon. It’s literally pointless. Every time they’ve said they’ll submit a report then get back to me… only I just end up receiving a “Support Ticket Closed” email with no callback every time. Scum company.
Or you go to their HQ in California and you won't leave until it's resolved even if you have to fight security or cop's. (It's better to fix the guy's thing then making the guy more mad and having an incident happen)
@@TheRealMycanthrope But where is the lie in what he said? Why would a company sell you the solution, when they can continue to sell you the problem? They don't care. As long as they can keep selling $80 or $250 dollar controllers to consumers at a "premium" price, nothing will change. 🤷♂️
@@KermitOfWar And as long as consumers continue to fork over insane amounts of cash for a substandard and half-baked idea, then they wont fix it. The solution is to not buy them once you know they are the issue of your problems. The same can be said for that $20 dollar replacement part that is in short supply all the time. The actual controllers are never in short supply and always available. We all know why. They want you to buy another controller since people are idiots and obviously did not learn the first time around. Sony. That name at one point represented actual quality. Not anymore
The fact that they demand a serial number that is placed where it's very likely to be worn out is an insidious detail. Legal measures need to be brought into this.
I know in some of my dads older electronics, serial numbers are embossed on a plate somewhere sometimes. You'd rub over it with a pencil and paper as a record. Every analogue camera and lens I own have embossed serials somewhere I believe (Some that are 70 years old and still function). If you own a Hasselblad it's on record (quite hard to steal and move on in reality). I don't know if was that way or more common for a reason, but making a products ID intentionally perishable seems extremely dodgy legally somewhere I would have thought. They can't be 'accounted' for. Consumer electronics that have a forced obsolesce built in should have absolutely huge taxes placed on them for the inevitable e-waste they produce. That crap has to get recycled and who pays for that?
@@eustacequinlank7418 True. E-waste is a huge problem and these companies speculate in making mountains of it. Considering that controllers like these keep getting more complex and keep going up in price, it's also more important that they're made possible to return for warranty and repair in a reliable fashion. Embossing would be an efficient way to mark controllers properly. I imagine this would be easy to do, for example by laser engraving.
Sony are not alone. Most electronics suppliers do not want to repair the stuff you bought. They want you to buy a new one or upgrade to a better design. Mobile phone manufacturers are just the same.
Yup, they want you to use a new phone at least every 2 years. They begrudgingly include update support for a bit longer at times. Especially true if your phone breaks. Some third party repair shops don't do good work. Others do excellent work. The ones that'll claim to do it quick are the ones I'd be wary of. Higher chance of getting some shoddy work done.
meta is also a perpetrator of this same bs, contacted meta support for a warranty replacement, made me wait 3 hours before an agent was connected with me, then randomly disappeared half way through the conversation, such bs
One way to fight back against this is to get a new one, put the defective controller in the box that the new one came in, and then refund it and send them the defective one. Keep the temporarily good one for yourself.
There's also a fine associated with violating this. Up to 50k PER INSTANCE. If enough Sony customers were denied warranty over this or the serial issue and contacted the FTC about it, they would take notice. GN (Gamers Nexus) has an excellent video regarding the Magnussen-Moss warranty act where they consult with relevant legal counsel on camera.
The same applies to European countries, where there is a specific law. Additionally, in Italy, there is another one, so in my country, there are two laws that prohibit this practice xD.
It's completely insane that they make a controller with stick modules, instead of making a controller with thumbsticks that aren't garbage and break all the time.
Could do both for such "pro controllers" though. Having hall sensors doesn't mean the sticks will actually feel good forever anyway. Just that there will not be any input data loss over time, or suddenly. So one would likely still want to replace hall sticks at some point if used well enough.
The most stupid thing is that the PS3 controller had hall-effect like sensors that didn't suffer from stick drift and the PS2 controller had built in calibration to combat stick drift. They're literally evolving backwards for the purpose of scamming people (Edit: This only applied to certain PS3 controllers)
@@axeltm4349 Huh? I have a PC too. I’ve been a PC gamer for over a decade now but I prefer console for single player games (Edit: Idk how so many people see this as controversial, I like physical ownership of games)
Don’t… just don’t ever say something illiterate like “evolving backwards” ever again. Evolve, per se, implies DEVELOPMENT, with no inherent connotation of forward or backward in this concept.
@@neroagin5187 There are third party controllers that do. The console makers will continue to laugh all the way to the bank until consumers wise up and realize that first party controllers are no longer the highest quality. edit: (Skip to the end for a list of Hall effect controllers, they might be confusing without context so I don't recommend skipping to the end.) A week has passed and I've gotten a lot of responses to my posts, some insightful or asking me for recommendations. Rarely use a controller as I am on PC, I'm still doing fine with a controller from last gen. Looked into what the best third controllers were and discovered that what Sony is doing it a lot more sinister and deserves its own video. Hadn't noticed before that entry level Hall effect controllers were never PS5 compatible. Sony and Microsoft have started blocking third party controllers that they do not approve of (and I assume peripherals in general). It looks like Microsoft is more lax about this as there are many more entry level third party controllers for their consoles, including ones with Hall effect sticks. Sony already got fined in France for anti competitive practices that hindered third party controllers on PS4, looks like they need to get slapped harder by the EU. As someone who knows more about keyboards, I must warn people that even when a business uses a super reliable part (in the case of keyboards those are mechanical switches) they can cheap out on other things. This can cause the supposedly durable item to fail, hell there are badly designed mechanical switches out there. Companies have no issue lying to you about product longevity, so a single good part doesn't guarantee a high quality product. I assume that the situation with Hall effect sticks is similar, there might be bad ones out there specially considering where many of them are coming from. Lastly I really doubt Hall effect joysticks last forever like some companies claim, everything breaks eventually. If you're on Xbox or PC you have many Hall effect joystick controllers to choose from (don't know about Switch). Unfortunately many of them are Chinese brands, we all know the reputation of Chinese products. Hall effect stick suppliers also appear to be mostly Chinese, doesn't give me a whole lot of confidence. Not that China is incapable of high craftsmanship, I just don't like giving that country my money. Few western companies are making Hall effect joystick controllers, however I'm happy to report they are growing in number. For non pro controllers for you've got two brands I've never heard of, Mytrix (doesn't sell Xbox or PlayStation controllers with Hall effect joysticks) and Snakebyte (Xbox and PC). Hyperkin has produced well built replicas of retro Xbox controllers, their newest one called the Duchess has Hall effect joysticks. In terms of of pro controllers you've got Nacon (PS5) and Victrix (Xbox and PS5). The Victrix Pro BFG makes you buy the Hall effect sticks separately, it's one of those modular controllers. I find pro controllers too expensive and don't care for them, don't know if these measure up to first party pro controllers. If they don't and you've got DIY skills you can by replacement Hall effect sticks for first party controllers, might be worth it if you also highly value the special features on the DualSense. And if you want to give your money to China, I don't know go with 8bitdo I guess. I hear about them frequently and have a good reputation AFAIK. Do your due diligence when buying a controller, I make zero guarantees that any of these won't be bad in one way or another.
And my Gamecube controllers. And my PS2 controllers. And my Wii Nunchucks. Even my N64 controllers still don't have broken sticks (since I never abused mine). Controllers that aren't hot garbage used to be the standard. Some systems had bad 1st party controllers, but they were a rarity.
I had drift issues and FW issues on my PS5 controller for PC and we couldnt proceed forward cause i didnt have a PS5 Console and got the answer “Why buy a ps5 controller for pc” Idiotic
Meanwhile, my old, original PS2 controller, that is used to smash angrily into the ground as a kid: "Nope, all good here boss." And those damn things were far cheaper than these new controllers.
They are quite literally made different. It's the "They dont do it like that back in my day" but it's true. The joystick use an entire different mechanism that does not suffer from much wear and tear. Nowaday the joystick is engineered to fail. The mechanism include a surface thinly coated with insulation paint, which then is subjected to constant friction and depends on that friction to work. If that friction wears down and strips away the thinly thinly painted-on insulator, congrats, you have stick drift.
@@anhduc0913 So if I put my ps2 controller stick potentiometers in my ps5 controller I won't get stick drift as easy and I don't have to get hall effect ones really?
tbh the ps5's dule sense is really cool,,, when it has an effect in game, ive only got it in genshin impact... your better off just using a king kong pro 2, if your on pc or xbox.
20$ for a single stick is ridiculously expensive, especially considered it's worth just a few cents in mass production. A prime example for you're paying for nothing but the brand. Scam².
Leave it to the local neckbeard hero running his retro console&manga store to fix it for $20 and give you a warranty for the new sticks. Remember to support these guys so they aren't replaced with soulless overpriced corpo services.
@@daggern15 hinder? Get rid of? 😂😂😂 I can tell you never fixed a dualsense, let alone a dualshock with stick drift. I'm saying it because I used to work in electronic repair. They're not hindering stuff, the stick drift problem is not one they are doing on purpose man don't be foolish. It's a technical issue. Stick drift happens because a piece wears out. There's a piece of graphite that's sealed into the motherboard that has a small piece of metal rubbing through the piece which sends signals to the controller on where the stick is positioned. But because of a bad material design (that being because Sony Xbox Nintendo are buying that joystick piece from a third party that's lacking in quality) the piece wears out and loses a part of the graphite, which results in those wrong signals you get. To fix it you gotta replace that graphite part (it's usually an aqua green color, a flat square with a circle hole inside and three metal sticks) with a newer one. But to just put the blame on them doing it on purpose? That's just numb man, it's a technical issue. why would they do that on purpose? Don't tell me you just buy another controller when it gets a little buggy because at that point the blame is not on the company, it's on you. Besides, just because you can't see the screws on the dualsense doesn't mean it's hindered or blocked off. This isn't Apple we're talking about, opening the controller is really easy and you dont get some random self destruction gear that makes your controller unusable. Just pop off both LB and RB buttons and get rid of the black surface below and you'll see the screws. If they were anticonsumer I wouldn't have been able to fix my OWN dualsense with stick drift, which now that I say it I just noticed hasn't failed again ever since I fixed it. CEOs know very well that they must have a good reputation on their consumers. Why would they intentionally ruin it, if they know it will cost them a lot later on?
sadly scamming and lying to your customers seems to completely legal nowadays as long as you are a company with more money than the country you operate in
Yea they just put it in their TOS and people accept it. Even though putting something in your TOS doesn't actually allow you to bypass laws, Sony gets a pass for some reason. Interesting how that works. They probably pay the right politicians off.
YOU. Made it happen. YOU. Have the means to stop it. Press your representatives into making bold laws. Group tougether to send demands to your governments. This is one issue where politic courage is the only way.
@@JohnArktor That's just not even true. Most western countries overwhelmingly don't suport immigration yet they still have it. Money runs politicians cause you can buy any politician out and it's not even expensive. It's only 100k for 10 years and that's for a good name.
Remember guys, the PlayStation 3 controls did not suffer from drift because the analog sensor technology was with micro magnets and not with a friction sensor like the Dualshok 4 and Dualsense. In short, after the PS3, Sony increased the planned obsolescence of the controls and created a defect where there was none before.
I have the same dualshock4 controller I got with my ps4 about 8 years ago. And still works fine. The only issue is that the battery life has shortened. Wich I assume is pretty normal after so long.
@@curiousmind_Or hear me out nobody wants to buy 120$ controllers! So they are forced to go with the cheapest options. It's a problem in gaming, where gamers demand prices always stay the same no matter what. A lot of gamers still can't get over the 10$ increase per game😂
The worst part of the stick drift issue is that early ps3 controllers had Hall effect sticks; so they knew the solution to this problem a long time ago but decided to go for an inferior option for the past 15 years.
They were not Hall Effect. I got bashed once in reddit, here is part of the comment "They're not Hall effect, they're a magnetoresistive wheatstone bridge. Most of the console's controllers had it, all but the earliest couple of models and the last couple of models, very early Fat era and I believe the Super Slim era, which also means quite a bit of the SixAxis lineage had these; and on another note, the first iteration of the Vita had them as well. ALPS actually made these as a custom solution, mostly the packaging of the sensor, for Sony, likely with an exclusivity contract. These have been incorrectly called many things over the years, from magnetically-actuated potentiometers to Hall sensors, and there for a little while there was red herring that this may have been inductive due to a pulsed VCC, when in actuality they are MR/TMR, the two poles from the magnetic strain gauge hint to such, which at least one company is attempting to bring back, though I doubt it'll be the quality of these sensors."
I bet if consumers file a lawsuit over it this is going to be the very evidence used against them. They knew and willingly sold us something inferior while we were fully expecting the same thing we had in the past.
The Sega Dreamcast used Hall effect sticks for its controller all the way back when it first launched a long time ago since Hall effect sticks have been available all this time but the console manufacturers know that if they use those they won’t be able to keep selling more and more controllers as it’s a greed thing most likely
As an Xbox player that hates their terrible joysticks as well, I loved the idea of the PS pro controller having swappable joysticks, but never thought of it again because I didn't consider switching consoles. Wild to hear this long later, and even 2 months+ after this was posted you can't just buy replacement joysticks outside of second market sellers, so the whole thing was moot. That's ridiculous.
You should look into GE and the first incandescent bulb. They purposely make it fail after a set period of time because it isn't possible to make money on a product that lasts forever. Btw the first light bulb still works to this day. It's in a museum. They are literally rubbing it into our faces. You even have to pay to get into the museum. 😂😂😂
@@Rose333X Sorry, but planned obsolescence IS a trend of modern times and hyper-consumerism. Stuff like that on the scale like today never existed before.
It's a deliberate scam. There's no other reason they'd make a premium controller with replaceable sticks like that. Hall effect sticks exist after all.
Well yeah. Everything is s scam. That's why new trucks are 100k. That's why phones break when you drop them. That's why paying a mortgage takes an entire lifetime.
@@taylornewell-je1zr Mortgage is a real scam. you have to devise a payment plan yourself so that you don't end up spending 30 years to pay it off. most people just pay minmum on mortgage and doesnt make a dent in the principle owed. they dont realize they are paying only the interest rate when paying the minimum, thus it takes them 30 years lol
yet they still like to refuse , i had a cple of broken games that were unfinishable but because i had played 80% they refused and that good ol accc u mentioned fined them there 2nd fine for refusing warrenty in australia and this time it was over 2 mill (cldnt get the exact number it was 1 .2 mill the first time) but im also sure theyd do it again too . . sort of mindboggling really
@@wrlk636 its good for things like this vid is about . . hardware, but when it comes to software such as downloaded games . oh boy do they hate refunding them for some reason, its even cost em a few mill in fines i was a part of one of them
@@wrlk636 Must admit that my DS5 controller hasn't encountered stick drift (yet) thankfully. But I buy a lot of my electronics at a local retailer. It can work well enough, I recently got my camera repaired despite it being 3 years out of warranty lol
On point! This is the business model everywhere. How to make the customer spend more and more and more and not taking any responsibility as long as the customer is dependent.
As someone who has repaired stick drift in my dualsense, the drift seems to be caused by a single point of failure where dust or debris gets stuck in a potentiometer and messes up the sensor. Whatever lubricant Sony uses for the potentiometer does nothing but trap debris, and does nothing for smoothness. The drift goes away after cleaning it out with isopropyl alcohol. It has to be on purpose.
That really works, I had drift on my controller and I just cleaned it, now it doesn't have the drift, I thought I was the problem, but that wasn't the case, I try not to use the controller too roughly and I don't play much sometimes, so it was the dust, although it depends on the person and the care of their controllers.
saw a different video, idk if it was but this creator, but SEGA had this issue fixed long ago in the 90s with a magnetism based sensor. This is purely a BUSINESS SCAM.
You can keep cleaning it and extend its life, but the resistors or the torsion system will give up by design, at some point. It's just crap made up to push sales of new controllers. I played tons of racing games on my Dreamcast, never had an issue with the stick... nowadays this junk starts to fail after learning and practicing three tracks on MotoGp 22.
I had a DualSense with drift. They wanted to charge me money for something that wasn’t my fault. I just took it apart, cleaned it with isporobyl alchohol, and it was fixed. Meanwhile Valve fixed my Steam Deck that I admitted was my fault for absolutely free. They even paid for shipping!
and thats exactly why valve puts in less effort and makes more money. itd be less effort to just make them so they dont break or so that theyre easy to fix or heck cheap and easy to replace but they say fuck it we'll degrade every last bit of respect our consumers have for us for the idea that we might make slightly more money. I thought Sony was Japanese man, this seems like the exact opposite of what Japanese products are all about.
@@sebastianleister355 It's not to do with saving money on production costs, it's about forcing people to keep buying new controllers as though they're consumables. Whilst a £1 component (hall effect sensors instead of pots) would fix the issue completely at stage one, they prefer planned obsolesence and getting away with it, and milking hundreds of millions a year on needless controllers and added e-waste
@@klausstock8020 It's a physical defect in the construction of the thing. Over time, the plastic tabs on the potentiometer that grip the stem which drives it get loose. In effect, a physical dead zone develops where this introduces a bit of hysteresis. This grows with time and eventually becomes a wide-enough gap to stop slightly outside the digital dead zone when you return the stick to centre (in addition to the stick being a little loose when centred in general). You can try to widen that dead zone, but sooner or later you're going to start noticing that hysteresis as the tabs get looser and looser. A good temporary fix is replacing the stick unit, but those will only ever last as long as the original ones, and again - sooner or later you'll mess up the board replacing them. The Sega solution (hall effect) or the M$ Sidewinder solution (optical) work a treat with none of these issues, but then you wouldn't be coerced into buying controllers all the time. The future is STUPID.
As a person who has owned a PS3 that was bought within the first release month. I've only had to replace one controller and that's because I dropped it and it broke. And neither of the 2 controllers I have now have stick drift, and one of them is from when I bought the PlayStation.
The Edge controller is a joke. The fact that they over engineered the sticks into modules instead of just going with an already existing solution like HAL sensors pretty much tells you everything you need to know.
sony sucks, that's true. however you can easily find hall sensor sticks for a ps5 on aftermarket and then replace them yourself (if you are good at soldering) or just ask any repair/fix service. I did it with both my controllers and they are perfectly fine and you don't need to buy any new gamepad anymore :)
I know this can‘t apply to everyone, but when my sticks started to drift in my PS5 controller, I bought hall effect joysticks and replaced the originals with them. They cost me 6€.. altogether! They are flawless and have better feel than the originals. The fact, that Sony has been using the same joysticks for decades, and the fact that they know they will drift, and the fact, that hall effect joysticks cost the same as resistor-based ones confirm your whole theory.
The original PS4 controllers used hall effect sticks. I sold my PS4 a couple years ago and both controllers I had for it were original and worked flawlessly even after years of play.
my PS1, PS2, and PS3 remotes never gave me issue. the 4 would get stick drift after admittedly a lot of gaming, 1000 hours or so, my PS% started drift within a couple hours. so if its the same stick, why does the experience differ?
I thought about it but didn't know it was possible. If I remember correctly, the conventional potentiometers on these controls have 3 contact pins per axis, while sticks with half-effect have 4 pins per axis. How did you adapt the controller to use these sticks?
The fact that you can buy almost 3 controllers with the price of the duelsense edge, and the fact that it’s almost half the price of its own console says enough.
Imagine 98% of a controller works great, but it's now a serious risk of setting a garbage truck on fire because someone threw it out because a $2 thumbstick started acting up and it wasn't practical to replace.
I have 3 practically brand new PS5 controllers in a drawer collecting dust because of 1 problem......You guessed it, Stick Drift (1 of them only lasted me 2 months). Sometimes I even bring them out and try them hoping the problem just goes away itself.......Yeah right.
I did this super easy fix (don't have to take anything apart) with my PS4 controller a year or so ago and it's been working great ever since: th-cam.com/video/7dVhU1dLmac/w-d-xo.htmlsi=ci6UawMuS0mucBMR
I bought a new PS5 controller and not even after 2 months, I had stick drift. My PS4 controller that I got when the console launched still works without stick drift after a decade. Sony 100% knows exactly what they're doing.
@@fabioj- Yeah. I don’t get these comments. Throughout the PS4 generation, I went through probably 9-10 controllers. It was (and still is) my favorite design, but I’ve never had controllers fail on me that reliably. Both of my PS3 controllers (from 2008) still work wonderfully, for that matter, so I feel like Sony learned, going into the PS4 cycle, that accessory sales are their bread and butter.
I still have PS2 controllers without drift it's sad that they actually think all of us are stupid enough to believe that " things are made better now "
1:16 This exact issue is the reason why the second I get a new electronic product I take a picture of the UPC, the serial number, and manufacturer's number. Then I go to their website and I register the device with the manufacturer. This eliminates about 90% of return issues. It also helps you in the case that your products get stolen you have a serial number to give the police and your insurance.
@@fkyfky0208 That's how they get you. Sony doesn't make money from selling consoles. It's off everything else. You think they can't build a better controller but they $200 controllers are way more durable🤷♂️
EU player here. I am just baffled how this is all legal in a country. Warranty isn't something where a company should be allowed to make up the rules. Consumer protection rights are a blessing, but really they should be the norm.
Right? Sony does this just because they are allowed by the joke that FTC seens to be in the US. Here in Brazil sony has to replace the controller if it's in warranty, you just need a proof of purchase. We even had nintendo exchange our joycons for free no matter how old your controller is for the last 5 years at least. Also at least for the swotch you can get the controller serial numbers directly from the switch home menu but it seens playstation doesnt have this on purpose. Atrocious.
You know what’s a real scam? No PS VR2 controllers are being sold separately! If you are under warranty and need a controller replacement, they want you to send back the whole VR headset. If your warranty expired and you want to buy another controller, you are stuck with a non usable headset. Unless you buy a completely new headset or get ripped off on eBay!
Honestly psvr seems abandoned by sony, I saw the pcvr adapter and knew sony was done with the platform. They would never do that if it was selling well and many gamers were using it. Only meta seems to care about vr, the rest don't.
not only that, but you cannot buy a replacement usb cable for the headset, despite the fact you can detach the main headset from the headband (cable is routed through the headband and you can detach the headset from the headband)
@oo--7714 far from abandoned, sales just shot up over the last 3 months. They have some decent titles for psvr2, like SW tales and RE Village. But if I gotta be honest I only really bought one for No Man's Sky. It's an endless VR experience. It's actually worth it at this point. But not being able to replace controllers will be a huge problem
The only time I've ever gotten stick drift with what I would still consider a new controller (< 200 hours of usage). Thanks for putting more attention on this pervasive issue.
I'm glad someone is talking about this. When Nintendo had issues with stick drift (and was later fixed), every single gaming youtuber was making comments on it and people were supporting lawsuits against Nintendo and denied repairs happened
Largest factor: Controller profit margins are ~50% to 70%. Paired with their year long life cycle, it's shocking how those 2 details alone don't scream 'scam' to everyone.
@@Jose-Roberto_Pena most controllers should last you years my xbox elite series 2 controller has lasted me since the day i got it which was about 5 months after coming out still use it on everything i dont have a gaystation controller so i dont know if they make their controllers bad on purpose but i do know that xbox controllers and the console will last you for a very very long time
because no one looks into anything before they buy it that's why as someone who grew up on the original PS and PS2 I laugh at everyone who defend Sony today because the stick drift nonsense was a thing on those consoles too
@@Jose-Roberto_Penamine are pretty random. 2 of mine I've had since the PS5 came out. They both have no issues when it comes to functionality, but their battery lives are basically non-existent. My other controller has stick drift occasionally, but the battery lasts more than double the length of the other two combined
They were never good. Proprietary formats and the desire to sell patented exclusive things, for 10x the market price. See: Memory Stick in PSP or even Dualshock 2 own port instead of USB. People usually don't care about it because consoles always were the big DRM boxes, protected by hardware in them, so it's accepted if everything else for consoles is designed in their own way against all standards. MS, for example, sold 360 drives with their own connector although in reality those were just SATA Seagate drives. Even Nintendo somehow looks better there with the common MicroSD port, not locked down in firmware, but let's be honest, every such occasion is celebrated as something they allowed out of their generosity: 2.5" HDDs in PS3/PS4, external HDD as a storage in PS4, NVMe in XB1X and PS5, or pairing Bluetooth headsets with our consoles *cough* Switch *cough* So you know, unless there's a law that requires them to open interfaces to every manufacturer, or use generic interfaces without giving an unfair advantage to own peripherals, unless there's something that forces them to compete on their own field - they're free to manufacture and sell garbage. Until than, at least try Hori if you can't let go console gaming.
It's a downright scam that the "solution" they chose for stick drift in their freaking PRO controller is paying for swappable replacements and not simply using hall effect sticks.
It’s ridiculous, in EU i can send it for warranty it’s my right, and then whomever I bought it from has 14 days to resolve my issue, otherwise it’s money back.
If they sold you a controller with hall effect sensor instead of potentiometers then they wouldn't be able to sell you a new one every 2-3 months. Even with the edge they have more than enough modules to flood the market but the hold off on releasing that many because of supply & demand. Keep supply low so every release batch is guaranteed to sell out to scalpers.
@@vashthestampede1253 Im not a PS guy but man, how is this playstations fault?? Just because your government doesnt allow them, what can PS do about it
@@Rommola-c5zhow about selling the console with the disk reader included? They sell it separate just to make more money, like the stand to put the ps5 in vertical. What a shame
I got stick drift after 7 months of moderate use of my PS5. To get warranty replacement I was told by Sony Customer Service that I had to pay to ship it to them and then they would send it back once fixed. Being from Canada, that would have cost almost $50. So it forces you to just by a new controller. Total scam!
@@davidrondon3454 best thing is to buy a gullikit stick and have a shop or solder it in then you wont ever have stickdrift. done it for ds4 and ds5 and my switch.
I would have still mailed it to them because I would rather the post office get my money then sony when I buy a new controller but then again I did give up on Sony about 20 years ago! Microsoft Xbox for life
Sony literally sells ANYTHING tech related. Even trash-tier powerbanks and bluetooths speaker. They polute wayyyy more than Nintendo for example. Not that i like them that much but thats just facts.
I work for a large electronics company in Germany, we easily have up to 50 PS5 controllers per week that are returned to us because of the stick-strift problem. The customer always receives an exchange controller from us on site if it is within the warranty. Of course, we have to check the controller via an RMA website to see if it is still under warranty. But I'm always surprised at what Sony does with the 200 controllers we send back every month. Of course I know the simplest answer myself. Refurbish and resell to the customer.
Am I just really lucky? I’ve never had a problem with my controllers and they’re a year or two old only problem I had was with the console shutting off because the plates have no vent holes so I got plates with vent holes
@@TheBasementDwellingLoserthat’s bizarre. My launch ps5 has never overheated. And it is super quiet. Holes in the plates is a bad idea. You’ll get dust in the fans and more noise too.
Born in 1990, had literally never even heard of stick drift until the nintendo switch came around and then boom all of a sudden these console manufacturers start producing these controllers that have stick drift issues after 3 months or so... literal planned obsolescence, can't convince me other wise (edit: cry babies in this comment section here)
@@ayol1011Ive spent literally thousands of hours on both my PS2 and PS3 and never had to buy a replacement controller. This has not always been this much of an issue.
You’re just disgruntled. I’ve had two switches, 4 joy cons, 2 duel edge and 1 duel sense. I have never ONCE experienced stick drift. Just because you have it doesn’t mean there is a grand conspiracy
Fun fact: I have a pile, consisting of 5 controllers that are out of commission due to the stick drift. I learned the hard way that buying a new one is easier...
The most disgusting thing is the way "game journalist" carry water for them. I read one article that said "Stick drift has always been an issue, ever since thumbsticks were introduced." When I have literally NEVER had this problem in my life. All of my PS3 controllers still work perfectly, and they're caked in dust now.
The thing is, it doesn't matter if this was Sony's original intent with the controller or not. By this point, there is no possible way they aren't aware of this issue. That means that it is a guaranteed intended scam by Sony if it wasn't that to begin with.
Went through 4 PS5 controllers, all had stick drift. Decided to upgrade to an Edge controller. Back button stopped working. Sony told me they don't offer repair even if the controller is still under warranty. Such a sleazy company man.
The best way to handle this is straight up have FTC work for you. Submit a complaint and they'll slap Sony backhand slap Sony and you'll get your warranty. Another thing you can do (though not as legal) is to buy the exact same controller from Amazon and return the old defective one you have. I won't day if I done this or not but I can say... it works every time and with no hassle. I have no sympathy for multi-billion dollar companies.
@@asinglefrenchfry no, they don't resell it unless it goes through amazon's "certified repair" program which some do and some don't. you just say there's a problem with the unit when you return it.
After repairing several Sixaxis and DualShock 3 controllers over the past few months, I GUARANTEE Sony is doing this on purpose. A non-rumble Sixaxis is designed in a way that's basically impossible to reassemble due to the finicky plastic pieces that go between the trigger buttons. Thankfully they weren't manufactured for long once the DS3 replaced them, and I'm on a mission to destroy every non-rumble Sixaxis I find. The DualShock 3 connects the button sensor ribbon to the circuit board NOT with a physical connection, but a little rotting piece of rubber pad presses the contacts against the circuit board until it degrades too much to maintain the connection. This BS with PS3 controllers has me absolutely convinced Sony has only continued with unreliable controller designs for the PS5 to drive more overpriced controller sales.
Companies have a legally enforceable duty to provide value to their shareholders not their clients. If there’s another way to make money off customers even if it means screwing them over, that’s what the system incentivizes.
@@itskittyme How are we on the losing team in this instance? Video games are a luxury not a necessity thus customers are the ones with all the power. Vote with your wallet.
Mine developed drift and 50 hours use. Took it apart , pryed open the offending potentiometer and sprayed with rubbing alcohol and some compressed air. It’s been drift free for over two years now
No joke, my ps5 controller started getting stick drift pretty bad only after about a year and a half. I just kept smacking the controller because I noticed it would make it stop temporarily, and I figured I'd have to replace it anyway, so who cares if I hit it and it breaks... somehow the last time I smacked it, it stopped the stick drift permanently. Haven't had any drift issues in months now lol (not saying to do this or that it's a fix. It's a dumb idea, but just found it funny that of all things, that was what fixed my issue 😂)
@@MannequinSmilesdo you use that controller on PS5 or PC only? Last I've heard the calibration of Hall Effect modules is off on the PS5 and since you can't calibrate them with software on the console they are useless. If they somehow fixed that I might get one.
Replaceable stick modules for $20 is not going to fix the problem. I don't wanna spend $200 on a controller just to have to spend $20 more every few months when the obviously flawed technology in the thumbstick fails.
I havent had problems with stick drift. I cared more about the button remapping feature and hotswap profiles, paddles, round removeable stick caps, as well as the stick input settings they offer. After raging bad from mk1 ranked I can tell you that controller is one tough mf. I tried twisting it in half multiple times and it didnt even budge. I had more issues with button mis inputs than stick problems. For 200 dollars I say you get your moneys worth. You can always tune the stick deadzone a little as well i doubt anyone is that precise with their thumb to not need a deadzone.
Don't forget SONY CEO jacked the price of PS+ by 50%. No exclusives, lower overall quality of games And gave Among Us in the monthly game (free on mobile). Closed London studio and announces retirement for that big fat paycheck.
@@WhySoSeriousSenpai Sony “owns” (in spirit) most media, you cannot compete with free fanatic advertisement. Most sony games have been crap for 2gen and still praised as jesus second coming
Which begs the question, why are people still buying their products? No wonder companies choose to blatantly scam gamers, gamers are the most critical and masochist consumers. There's no other consumers that hate but still buy the thing they hate as much as gamers.
The need for endodontic electronic entertainment surpasses ALL logic, reason and understanding ALL of it. Straight up. entertainment is a @@CorvoTanuar
You choose Microsoft which is quickly killing their console fanbase in favor of PC or Nintendo with games for children. You're pretty much left with the console version of Apple
Ya, they were all like "oh ya, you're still under warranty for sure! You just have to pay shipping both ways, which is essentially half the price of a new controller". When i wanted to file a complaint they instructed me to write a letter and send it by snail mail. I went ballistic
It makes no sense that I have to pay 70-80€ for a controller with a ton of completely useless features, like a speaker and a touchpad, but they wont focus on actually improving the core functionality of the controller.
Yeah, i wondered about PS4 already, what do i need that fancy light, speaker or touchpad for? Now the PS5 controller even has a microphone in it... who ever wanted that?
@@tamoozbr Everytime I connect my ps controller to a pc, it recognizes it as an audio device and all my audio setting get messed up, it’s horrible and unecessary.
Sony's answer to stick drift is basically don't fix the problem, only sell the solution. I've used customer service on both microsoft and nintendo and they both led me to the answer I was wanting while Sony's customer service the most cumbersome annoyance trying to find an agent to speak to cause sony basically conditions to pay for your own solution instead.
Microsoft and Nintendo have both been sued and lost class action lawsuits dealing with repairs to the Xbox 360 red ring of death, and Joycons stick drift. Both companies have made sure to not have that happen again, even if there is an issue, as long as they offer free or somewhat affordable replacement parts depending on the situation, they are very likely to win or have any future lawsuit outright dismissed. The only thing I can think about Sony is a current one they could possibly lose, which is a 7.9 billion class action lawsuit that they tried to convince the court to dismiss but was denied, so it will proceed because of the over-priced games on PlayStation store.
@@ClarkT91 Except the supposed free joycon repairs that everyone talks about, as far as I can tell, are, and always have been, a myth. Never seen any actual hard evidence that anyone got repairs done for free through Nintendo, and I tried to get them to repair mine on multiple occasions, at the insistence of those who claimed it was free, and each time Nintendo wanted to charge me like $40 per joycon repair. As in, I could just buy new ones. Common attempted excuses for this are that I live outside America, live out in the middle of nowhere, or did something wrong. None of which are true. Frankly, at this point, it feels more like Nintendo SAID they'd do it for free to appease people, but without much, if any, intention of actually putting it into practice.
@@Sin_Alder the switch is fvcking ripoff cuz of all the different modular parts it has, unless you buy the damn console package which would guarantee they get your money and not you not giving them money by buying console 2nd hand. Like the damn joycons are so damn expensive to replace or when you are missing the joycons when buying console 2nd hand some times. The damn charger won't charge full speed unless you buy a nintando brand charging brick that has a chip that tells the console its genuine nintendo product, its $30 for a basical DC/AC power brick. The expensive dock if you ever need one. All proprietary stuff like Sony.
@@sparda9060Nintendo have their problems but at least the Switch is completely compatible with third party controllers and JoyCons. There are already some fantastic alternatives with hall effect thumb sticks, that just works without any messing around.
Don't go through Sony directly for customer service. Go through the retailer you bought the controller from. It's on them to deal with Sony and to provide you with a replacement.
@@logitech4873 Ahh that's because you're in EU and Norway where there are strong consumer protections. Lucky you. The protections here in U.S. pale in comparison.
@@logitech4873 oh I assumed Norway was part of EU. My mistake. It's terrible isn't it? Americans have bad consumer protections and poor knowledge of foreign countries too lol
The worst controller is how the thumb sticks have a rubber cover on them, and they wear off over time causing the covering to become loose, BUT you cannot remove them to fix it!! Gotta love how Sony cheaped out.
@@vyor8837 I kinda doubt that? The guy in the video says he's from the US and he has to deal with that problem, maybe Sony is up to some really shady stuff then
@@weibrot6683 They most definitely are into some shady stuff, everyone does this. The good old "If you remove this sticker your warranty is gone" is also illegal in the U.S. look it up.
This isn't a Sony exclusive tactic. One should open their eyes. This is the world we live as consumers. Every single industy leader does this in some capacity once they get to big to fail.
What's sad is that a big chunk of people who now cry about planned obsolescence and how companies screw us over forcing more unnecessary purchases are the very same people who caused this entire situation by saying "duh, just get a new one, it's not that expensive/it's covered by warranty" in the oldert days when someone pointed out issues with upgrading or repairing some product at home
The only reason major console manufacturers like Sony, Nintendo and Microsoft haven't adopt hall effect analog sticks is because they make way more money when players buy brand new controllers or send them in for paid repairs.
@@oo--7714 but at least Valve has replacement parts for the entire steamdeck on hand to buy for repairs lol not so much Sony, they barely restock their sht
You know Sony actually used hall effect sticks in most revisions of the PS3 controller starting from the 4th revision of the SixAxis and ended with the 4th last revision of the DualShock 3, there were 14 revisions all up with hall effect compared to just 6 without. They changed back to carbon film potentiometers due to decrease the costs since they're cheaper to use than hall effect, and back then stick drift wasn't as big of an issue as it is today where it's really became a major issue since the Switch/PS5/Xbox Series.
@@SevicifyYep! This! And pair it with gamers being cheapskates who will not buy something that is priced at a premium even if it's a premium product, case in point PSVR2! That's how we get to the situation we're in. There is no market in existence where prices stay stagnant for this long.
If I noticed that the ink faded on the controller or knew about it beforehand and was concerned about it rubbing off, I would put a piece of tape over the text, write it down or take a photo.
I used to sell RC cars. There was a single bearing that every single car had, and it would fail 100% of the time in every single RC car regardless of brand and driver skill. It would completely brick your RC and failed so frequently we stocked and sold more of that one type of bearing than any other part. The bearings were $20 after standard markup, came in packs of one, and they were not universal or transferable between different cars. Too this day I maintain that everything about those bearings was meticulously planned and intentional.
@@Kiwi-fr5jyi think i only ever got stick drift from being a reckless kid throwing it around when i got mad. but i also always had the third party controllers for the older gen playstations
Yes exactly, I had my playstation 3 controllers for over 8 years of consistent use with little to no issues at whatsoever. I went through two PS5 controllers in under a year and have since only purchased aftermarket custom controllers since Sony keeps making depricating trash. They lost my business and hopefully will start losing more if this keeps up.
Although I’m not on PS5 (Xbox) I always make sure to buy 2 controllers and alternate every time I play. Takes the stress off the joy sticks. However, what Sony put you through is despicable
Sony created the problem. sold you half the solution for a large amount of money. then sold you the other half for limited time and pulled the usual middle finger to the consumer
I even can say when this shit started. This scam model was tested on a slim ps vita, regular ps vita had no problems with sticks, but then slim was introduced.
@@amai2307 These scams are becoming more and more prominent. Sony is being way too anti consumer. There's no point in investing money in their console. This is why I switched to PC.
The weird thing is that not every controller develops these issues. I've had 9(?) PS5 controllers (replaced them all under warranty with Argos) and my latest one hasn't had a single issue in almost a year of owning it
Stick drift is the MOST pure form of planned obsolence. Most old console controllers worked for decades without drift. After ps4 and even more now on ps5 this drift thing is now everywhere.
@@susanlisson7066 Same. I have PS1,2 and 3 with the original controllers from when I bought the machine and never ever had any issues with them to this day. I now have 4 PS4 controllers with drift and I refuse to buy another. No PS5 for me, thanks.
Even the ps4 ones happened (at least with me) after some time... So while they ran the scam back then, it either wasn't so blatant or maybe accidental.... I used my ps4 controller for about 2 years before stick drift popped up, and I honestly wasn't sure if it was just me taking bad care of it or just the controller being shitty. Now this Ps5 controller, I've had 4 of them so far. Shit feels like it's popping up constantly, It's fuckin absurd. A trick I used was buying em from best buy and buying the geek squad protection. Easily replaced my last controller with that.
You are spot on, it is a scam and im sick of it. My PS4 and PS3 really didnt have this issue but now all of a sudden controller's last a few months before stick drift ruins it.
@@jakeo9798 It definitely happens. My DS4 remote lasted a few years on my pc before stick drift got bad though so it wasn't as bad as these ps5 remotes.
Yea this is strange. Ps1 ps2 ps3 ps4..... Had about 4 per console and none drift... However one of the 4 Ps5 ones did drift and I managed to get it replaced
The whole PS is a scam which limits you to purchase only in their shop with fixed prices, with their controllers on their own network. Instaling, upgrading, isn't possible so why on earth do people buy PS I ask myself. What could go wrong...
"Sony is running the greatest scam in history" Nintendo is probably pretty sad you're saying this since they have had a even WORSE problem since 2017, instead of acknowledging drift and even making fake customer support, they just say that drift is fake
All my friends and myself have a switch OLED, they likely did something to it and "fixed" the drift issue since none of us have experienced or heard about it anymore But still, sucks that anyone else with the older models have to deal with drift unless you're from the US where they will fix it for free(In this case, sucks to be everyone else in the world) Which brings to another point, Sony is the real scum here since they make it hell to get your warranty since nintendo at least does something
I'm not completely sure what ur reffering to in the case of them saying its fake, but from my experience nintendo has been very easy when it comes to repairs, making it free to fix stick drift.
This is an example of why we need robust consumer protection laws. Pay attention your politicians records on consumer protection laws. A recent class action lawsuit on this issue was dismissed so at the moment, no help is coming.
This. In Sweden they're covered by a 1 year legally required warranty. And if you need to use it, you bring it back to the store you bought it at for a replacement. No need to deal with Sony. The store does that.
Like the general public even knows the policies of those in which they blindly vote for? I agree wholeheartedly on needing better laws protecting consumers.
This has been a ongoing problem for many years, once I caught onto the “SCAM” I started getting all my controllers from with warranties so when it happens I just go exchange it for a new one! I’ve worked in customer service many years and I wouldn’t dare go down that rabbit hole. So get a warranty and replace your controllers as soon as it happens!
PS2 controllers didn't have stick drift because they simply re-calibrated with every startup. The issue can be solved with both software and better engineering, they just don't care, they're making a fortune. Until a massive lawsuit comes they'll keep raking in the cash.
@@smokey0246 typically only in the most extreme cases, and by that point the controller was beyond repair. I have 17 well used ps2 controllers, I buy some off eBay that work flawlessly despite being beat to heck. Yet almost every week I'd get at least 3 ps4 controllers with drift in. They really don't build things like they used to. I'm not saying stick drift is impossible for the ps2 controllers, but they sure as hell didn't fall apart like modern ones. Which is the point you seemed to miss entirely with your "yes they did" comment. Congrats you're right on the internet 👏
Not just Sony. These are typical anti-consumer anti-repair tactics. A company can claim that they offer parts for repair but you go to the site and everything is out of stock.
it should be illegal to produce something extra bad that it breaks earlier there should be a duty to give 2-3 years guerantee on that stuff one controller costs 80$/€ and you have to throw it away and then they remove plastic straws or blame us customer for pollution ridiculous
Correction: In the US, under Magnussen & Moss, repairing your sticks DOES NOT VOID YOUR WARRANTY if the repair of your sticks does not cause a warrantable failure. The only time they can void your warranty for the sticks after you have them replaced by a third party is if the failure is with the sticks or the repair. If any other component fails, Sony must PROVE beyond a reasonable doubt that the failure was caused by the repair, otherwise they must repair or replace your controller under the warranty, or face significant legal liabilities in the US.
Couldn't they just claim the failure is a result of the repair anyway? They only need to do the "prove beyond a reasonable doubt" portion if someone decides to bring them and their expensive retained lawyers to court over it
@@iamalaser4185 Yes, they can CLAIM it, but they won't be able to PROVE it. The beautiful thing is that some states allow you to haul companies into small claims court, which means they have to send very expensive lawyers or members of management who can't do any lawerying. Then, you haul them before the FTC to make it even more expensive for them.
@@SaHaRaSquad No, but enough people do to make it extremely expensive for them. Besides, contacting the FTC is free and doesn't take a whole lot of time.
And of course we can't use a PS4 controller on PS5 games...except through Remote Play, for some very sense-making reason and totally not proof that it's a bullshit restriction
True. The only way for me and my lil bro to play a ps5 local co op game is to either use remote play and waste electric, or to buy a 80 dollar control. Its clearly predatory.
True, some of my favorite games are still locked at 30 on a damn ps5. Prey(2017), dishonored 1-2, dragons dogma, prototype, deus ex. And of course the goat bloodborne.
There is not 1 feature the DualSense has over the PS4 pad other than the haptic feedback..and you can shut that off. So yeah, complete crap as I prefer the PS4 pad as well. I like the D-pad more and I like that it's lighter, I'd say the analogs and L2/R2 are *marginally* better than the DS4. I'd take the DualShock 2 or 3 over the 4 and DualSense too.
restrict you to only buying expensive PS5 controllers instead of using PS4 ones lol typical sony with proprietary products like Memory Stick for their cameras or PSP back in early 2000s.
They’ve done it even before Apple. They invent multiple weird as proprietary files, cables and plug ins, just anything to not use the industry standard and make you pay more for something that would otherwise be 3$
![BOWKYLION - วิงวอน (ex-change) [Official MV]](http://i.ytimg.com/vi/cLdnZWDaO-w/mqdefault.jpg)
It's ridiculous how most of the modern consoles have issues with stick drift, this problem was solved back in 1998 with the Dreamcast
PS3 controllers also still fine, they recalibrate themselves
It’s not a bug, it’s a feature. They can fix it, hell you can buy Hall Effect sensors and solder it. Thinking of buying a drifting ps5 controller and just modding it.
My original ps2 controllers work perfectly
Id say that it was around 2016 when a lot of these problems started to arise, the companies realized they can utilize planned obsolescence and then force you to buy new products and thus earn more money. The problem is, this opens them up to lawsuits, Sure they can fight a moderate number, but the more and more and more people having issues and then it bits them in the arse.
That fact that sony has made so many ps5 controller revisions is scary. Microsoft does the same thing. But Microsoft customer service is way better.
Modern customer service is bad on purpose. They want you to get frustrated and quit so you stop bothering them.
Same with cancelling subscriptions. Purposely obtuse. Cancelling game pass on my phone took me 15 minutes and Google searches cause the subscriptions option that should be there literally disappears in front of your eyes when you load the page. It's been like that for years
Edit: Just went to cancel again and the subscriptions option actually stayed on screen this time. This is the first time it didn't disappear. Maybe it's fixed now. Also thanks everyone for 1k!
And now with AI agents acting like people, it's going to be even easier for corporations to burn your time.
@@gnarface3831This has been happening for years and I have almost always assumed it’s a me thing (hardware, network, browser) until now… it’s gotten worse with AI results and breakdowns being shown on top, especially since the expectation is that some of is a hallucination (ie, non-binding)
Verizon… I have nightmares about my attempts at solving data issues with Verizon. It’s literally pointless. Every time they’ve said they’ll submit a report then get back to me… only I just end up receiving a “Support Ticket Closed” email with no callback every time. Scum company.
Or you go to their HQ in California and you won't leave until it's resolved even if you have to fight security or cop's. (It's better to fix the guy's thing then making the guy more mad and having an incident happen)
This is why the “right to repair” is important and you should get behind the movement.
Yup!!
Sony is registered under the "Right to repair" policy however they do not provide any repairs.
Good luck fighting money, you'll need it!
there has been technology that fully removes stick drift for years but no company will implement them.
They want you to keep buying new ones. Imagine that.
@@suminshizzles6951 money!
@@suminshizzles6951 oooh, so snarky! You must be smart. Snark = smart, Reddit taught me that 🤪
@@TheRealMycanthrope
But where is the lie in what he said? Why would a company sell you the solution, when they can continue to sell you the problem? They don't care. As long as they can keep selling $80 or $250 dollar controllers to consumers at a "premium" price, nothing will change. 🤷♂️
@@KermitOfWar And as long as consumers continue to fork over insane amounts of cash for a substandard and half-baked idea, then they wont fix it. The solution is to not buy them once you know they are the issue of your problems.
The same can be said for that $20 dollar replacement part that is in short supply all the time. The actual controllers are never in short supply and always available. We all know why.
They want you to buy another controller since people are idiots and obviously did not learn the first time around.
Sony. That name at one point represented actual quality. Not anymore
The fact that they demand a serial number that is placed where it's very likely to be worn out is an insidious detail. Legal measures need to be brought into this.
They did that with the vita too. The initial vita had this stupid sticker that always wore off
I know in some of my dads older electronics, serial numbers are embossed on a plate somewhere sometimes. You'd rub over it with a pencil and paper as a record. Every analogue camera and lens I own have embossed serials somewhere I believe (Some that are 70 years old and still function). If you own a Hasselblad it's on record (quite hard to steal and move on in reality).
I don't know if was that way or more common for a reason, but making a products ID intentionally perishable seems extremely dodgy legally somewhere I would have thought. They can't be 'accounted' for.
Consumer electronics that have a forced obsolesce built in should have absolutely huge taxes placed on them for the inevitable e-waste they produce. That crap has to get recycled and who pays for that?
@@eustacequinlank7418 True. E-waste is a huge problem and these companies speculate in making mountains of it.
Considering that controllers like these keep getting more complex and keep going up in price, it's also more important that they're made possible to return for warranty and repair in a reliable fashion. Embossing would be an efficient way to mark controllers properly. I imagine this would be easy to do, for example by laser engraving.
so they can ignore that legal action like the class action lawsuit... Sony sucks.
They could also have sunk the serial number down in to the plastic so it does not ware off.
Sony are not alone.
Most electronics suppliers do not want to repair the stuff you bought.
They want you to buy a new one or upgrade to a better design.
Mobile phone manufacturers are just the same.
Yup, they want you to use a new phone at least every 2 years. They begrudgingly include update support for a bit longer at times.
Especially true if your phone breaks. Some third party repair shops don't do good work. Others do excellent work. The ones that'll claim to do it quick are the ones I'd be wary of. Higher chance of getting some shoddy work done.
meta is also a perpetrator of this same bs, contacted meta support for a warranty replacement, made me wait 3 hours before an agent was connected with me, then randomly disappeared half way through the conversation, such bs
One way to fight back against this is to get a new one, put the defective controller in the box that the new one came in, and then refund it and send them the defective one. Keep the temporarily good one for yourself.
not necessarily better, they want you to upgrade to a NEWER, preferably more expensive design
@@Michaelrandom27 this cant be legal
Fun fact; it’s illegal in the United States to have warranty void if removed stickers, if the company still refuses to comply go contact the ftc.
Really
@@M1528AYeah he's right
There's also a fine associated with violating this.
Up to 50k PER INSTANCE. If enough Sony customers were denied warranty over this or the serial issue and contacted the FTC about it, they would take notice. GN (Gamers Nexus) has an excellent video regarding the Magnussen-Moss warranty act where they consult with relevant legal counsel on camera.
The same applies to European countries, where there is a specific law. Additionally, in Italy, there is another one, so in my country, there are two laws that prohibit this practice xD.
The FTC might fine them 20 bucks or even more!
It's completely insane that they make a controller with stick modules, instead of making a controller with thumbsticks that aren't garbage and break all the time.
Could do both for such "pro controllers" though. Having hall sensors doesn't mean the sticks will actually feel good forever anyway. Just that there will not be any input data loss over time, or suddenly. So one would likely still want to replace hall sticks at some point if used well enough.
Sony sells you a temporary solution for the problem they created.
ong never playing on console again
What else does that sound like....
the rancid smell of capitalism. Sony being almost apple tier at this point.
@@n64slayerYes you are
@@uggZymoroon no, they are at Apple's tier & have been since the ps4
The most stupid thing is that the PS3 controller had hall-effect like sensors that didn't suffer from stick drift and the PS2 controller had built in calibration to combat stick drift. They're literally evolving backwards for the purpose of scamming people (Edit: This only applied to certain PS3 controllers)
There are no games for the ps3
@@chkn_boyfound the person who skipped the PS3 that gen
Bro why are you still on console, you can build a pc for the same price of a ps5 4x more potent not to mention you never have to pay to play online!
@@axeltm4349 Huh? I have a PC too. I’ve been a PC gamer for over a decade now but I prefer console for single player games (Edit: Idk how so many people see this as controversial, I like physical ownership of games)
Don’t… just don’t ever say something illiterate like “evolving backwards” ever again.
Evolve, per se, implies DEVELOPMENT, with no inherent connotation of forward or backward in this concept.
Meanwhile, twenty+ years later and my Sega Dreamcast controller’s analog stick works like a champ. I miss Sega.
Never had one but i wish companies still used hall effect sticks
@@neroagin5187 There are third party controllers that do. The console makers will continue to laugh all the way to the bank until consumers wise up and realize that first party controllers are no longer the highest quality.
edit: (Skip to the end for a list of Hall effect controllers, they might be confusing without context so I don't recommend skipping to the end.) A week has passed and I've gotten a lot of responses to my posts, some insightful or asking me for recommendations. Rarely use a controller as I am on PC, I'm still doing fine with a controller from last gen. Looked into what the best third controllers were and discovered that what Sony is doing it a lot more sinister and deserves its own video. Hadn't noticed before that entry level Hall effect controllers were never PS5 compatible. Sony and Microsoft have started blocking third party controllers that they do not approve of (and I assume peripherals in general). It looks like Microsoft is more lax about this as there are many more entry level third party controllers for their consoles, including ones with Hall effect sticks. Sony already got fined in France for anti competitive practices that hindered third party controllers on PS4, looks like they need to get slapped harder by the EU.
As someone who knows more about keyboards, I must warn people that even when a business uses a super reliable part (in the case of keyboards those are mechanical switches) they can cheap out on other things. This can cause the supposedly durable item to fail, hell there are badly designed mechanical switches out there. Companies have no issue lying to you about product longevity, so a single good part doesn't guarantee a high quality product. I assume that the situation with Hall effect sticks is similar, there might be bad ones out there specially considering where many of them are coming from. Lastly I really doubt Hall effect joysticks last forever like some companies claim, everything breaks eventually.
If you're on Xbox or PC you have many Hall effect joystick controllers to choose from (don't know about Switch). Unfortunately many of them are Chinese brands, we all know the reputation of Chinese products. Hall effect stick suppliers also appear to be mostly Chinese, doesn't give me a whole lot of confidence. Not that China is incapable of high craftsmanship, I just don't like giving that country my money. Few western companies are making Hall effect joystick controllers, however I'm happy to report they are growing in number.
For non pro controllers for you've got two brands I've never heard of, Mytrix (doesn't sell Xbox or PlayStation controllers with Hall effect joysticks) and Snakebyte (Xbox and PC). Hyperkin has produced well built replicas of retro Xbox controllers, their newest one called the Duchess has Hall effect joysticks. In terms of of pro controllers you've got Nacon (PS5) and Victrix (Xbox and PS5). The Victrix Pro BFG makes you buy the Hall effect sticks separately, it's one of those modular controllers. I find pro controllers too expensive and don't care for them, don't know if these measure up to first party pro controllers. If they don't and you've got DIY skills you can by replacement Hall effect sticks for first party controllers, might be worth it if you also highly value the special features on the DualSense. And if you want to give your money to China, I don't know go with 8bitdo I guess. I hear about them frequently and have a good reputation AFAIK. Do your due diligence when buying a controller, I make zero guarantees that any of these won't be bad in one way or another.
Sega has put their logo on crap before, they gave the thumbs up to RetroBit’s Genesis/MD controllers and those die prematurely
@@protocetid yeah, that’s true. I guess I mean I miss the Sega from my youth. Er, I miss my youth. Those RetroShit controllers do suck.
And my Gamecube controllers. And my PS2 controllers. And my Wii Nunchucks. Even my N64 controllers still don't have broken sticks (since I never abused mine).
Controllers that aren't hot garbage used to be the standard. Some systems had bad 1st party controllers, but they were a rarity.
I had drift issues and FW issues on my PS5 controller for PC and we couldnt proceed forward cause i didnt have a PS5 Console and got the answer
“Why buy a ps5 controller for pc”
Idiotic
Meanwhile, my old, original PS2 controller, that is used to smash angrily into the ground as a kid: "Nope, all good here boss." And those damn things were far cheaper than these new controllers.
They are quite literally made different. It's the "They dont do it like that back in my day" but it's true. The joystick use an entire different mechanism that does not suffer from much wear and tear. Nowaday the joystick is engineered to fail. The mechanism include a surface thinly coated with insulation paint, which then is subjected to constant friction and depends on that friction to work. If that friction wears down and strips away the thinly thinly painted-on insulator, congrats, you have stick drift.
@@anhduc0913 it's called programmed obsolescence.
Edit: it's called planned obsolescence actually.
Thanks ionicspark
It’s not as impressive but I’ve been using a random Xbox controller for 7 years and it has zero issues
@@anhduc0913 So if I put my ps2 controller stick potentiometers in my ps5 controller I won't get stick drift as easy and I don't have to get hall effect ones really?
tbh the ps5's dule sense is really cool,,, when it has an effect in game, ive only got it in genshin impact... your better off just using a king kong pro 2, if your on pc or xbox.
20$ for a single stick is ridiculously expensive, especially considered it's worth just a few cents in mass production. A prime example for you're paying for nothing but the brand. Scam².
You’re not just getting a single stick. Bad take.
It’s funny because you can just buy a new controller for like $60-30 at like Walmart or something
@@FBZOMBlESyes bro it’s $20 for a single stick
@@Souls_29 Theres no way a dualsense edge cost 30 dollars, stop doing drugs my dude
Yeah and unfortunately it's my favorite controller bar none zero contest.
Leave it to the local neckbeard hero running his retro console&manga store to fix it for $20 and give you a warranty for the new sticks. Remember to support these guys so they aren't replaced with soulless overpriced corpo services.
Which is why we desperately need right-to-repair to live on, yet another thing companies like Sony are doing their best to hinder/get rid of.
i'm one of those guys. we definitely don't charge arm and leg for 20 minute fixes like that
Amen. That or dudes like me who are neck beards without the shop lol
@@daggern15 hinder? Get rid of? 😂😂😂 I can tell you never fixed a dualsense, let alone a dualshock with stick drift.
I'm saying it because I used to work in electronic repair.
They're not hindering stuff, the stick drift problem is not one they are doing on purpose man don't be foolish. It's a technical issue.
Stick drift happens because a piece wears out. There's a piece of graphite that's sealed into the motherboard that has a small piece of metal rubbing through the piece which sends signals to the controller on where the stick is positioned. But because of a bad material design (that being because Sony Xbox Nintendo are buying that joystick piece from a third party that's lacking in quality) the piece wears out and loses a part of the graphite, which results in those wrong signals you get.
To fix it you gotta replace that graphite part (it's usually an aqua green color, a flat square with a circle hole inside and three metal sticks) with a newer one.
But to just put the blame on them doing it on purpose? That's just numb man, it's a technical issue. why would they do that on purpose? Don't tell me you just buy another controller when it gets a little buggy because at that point the blame is not on the company, it's on you.
Besides, just because you can't see the screws on the dualsense doesn't mean it's hindered or blocked off. This isn't Apple we're talking about, opening the controller is really easy and you dont get some random self destruction gear that makes your controller unusable. Just pop off both LB and RB buttons and get rid of the black surface below and you'll see the screws. If they were anticonsumer I wouldn't have been able to fix my OWN dualsense with stick drift, which now that I say it I just noticed hasn't failed again ever since I fixed it.
CEOs know very well that they must have a good reputation on their consumers. Why would they intentionally ruin it, if they know it will cost them a lot later on?
@@graysonplayer10 Nobody asked, dude.
Hey thanks for crediting my video 😊 🙏
2:28
sadly scamming and lying to your customers seems to completely legal nowadays as long as you are a company with more money than the country you operate in
Considering how broke America is rn I alone probably have more money in my bank account than the Federal Government does 💀💀
Thst’s every country
Yea they just put it in their TOS and people accept it. Even though putting something in your TOS doesn't actually allow you to bypass laws, Sony gets a pass for some reason. Interesting how that works. They probably pay the right politicians off.
YOU. Made it happen.
YOU. Have the means to stop it.
Press your representatives into making bold laws. Group tougether to send demands to your governments. This is one issue where politic courage is the only way.
@@JohnArktor That's just not even true. Most western countries overwhelmingly don't suport immigration yet they still have it.
Money runs politicians cause you can buy any politician out and it's not even expensive. It's only 100k for 10 years and that's for a good name.
Remember guys, the PlayStation 3 controls did not suffer from drift because the analog sensor technology was with micro magnets and not with a friction sensor like the Dualshok 4 and Dualsense. In short, after the PS3, Sony increased the planned obsolescence of the controls and created a defect where there was none before.
Ofc...they're cutting production costs while making us buy more controllers. In short they're running a scam
Yeah the Dualshock Controllers of the PS3 Era were solid as heck. Sony built them TOO good.
@@KRAFTWERK2K6 Only if you define "too good" as "fit for the intended purpose". Which they do... can't have that, now, can we!?
I have the same dualshock4 controller I got with my ps4 about 8 years ago. And still works fine. The only issue is that the battery life has shortened. Wich I assume is pretty normal after so long.
@@curiousmind_Or hear me out nobody wants to buy 120$ controllers! So they are forced to go with the cheapest options. It's a problem in gaming, where gamers demand prices always stay the same no matter what.
A lot of gamers still can't get over the 10$ increase per game😂
The worst part of the stick drift issue is that early ps3 controllers had Hall effect sticks; so they knew the solution to this problem a long time ago but decided to go for an inferior option for the past 15 years.
They were not Hall Effect. I got bashed once in reddit, here is part of the comment
"They're not Hall effect, they're a magnetoresistive wheatstone bridge. Most of the console's controllers had it, all but the earliest couple of models and the last couple of models, very early Fat era and I believe the Super Slim era, which also means quite a bit of the SixAxis lineage had these; and on another note, the first iteration of the Vita had them as well. ALPS actually made these as a custom solution, mostly the packaging of the sensor, for Sony, likely with an exclusivity contract. These have been incorrectly called many things over the years, from magnetically-actuated potentiometers to Hall sensors, and there for a little while there was red herring that this may have been inductive due to a pulsed VCC, when in actuality they are MR/TMR, the two poles from the magnetic strain gauge hint to such, which at least one company is attempting to bring back, though I doubt it'll be the quality of these sensors."
I bet if consumers file a lawsuit over it this is going to be the very evidence used against them. They knew and willingly sold us something inferior while we were fully expecting the same thing we had in the past.
They do this so they earn more money so they can gain money from continuous buying of controllers
@@masterdna117 you seem like you know what you're talking about
The Sega Dreamcast used Hall effect sticks for its controller all the way back when it first launched a long time ago since Hall effect sticks have been available all this time but the console manufacturers know that if they use those they won’t be able to keep selling more and more controllers as it’s a greed thing most likely
As an Xbox player that hates their terrible joysticks as well, I loved the idea of the PS pro controller having swappable joysticks, but never thought of it again because I didn't consider switching consoles.
Wild to hear this long later, and even 2 months+ after this was posted you can't just buy replacement joysticks outside of second market sellers, so the whole thing was moot. That's ridiculous.
... first time?
"Create a problem, sell the solution" is the oldest tactic that exists in our modern times.
Thanks capitalism!
You should look into GE and the first incandescent bulb. They purposely make it fail after a set period of time because it isn't possible to make money on a product that lasts forever.
Btw the first light bulb still works to this day. It's in a museum. They are literally rubbing it into our faces. You even have to pay to get into the museum. 😂😂😂
@@lizafrench8455 Veritasium has a video on it called Why We Can't Have Nice Things heh
"In our modern time" mate this is a thing thats been a driving force for majority of our cultures trough out time lmao
@@Rose333X Sorry, but planned obsolescence IS a trend of modern times and hyper-consumerism.
Stuff like that on the scale like today never existed before.
It's a deliberate scam. There's no other reason they'd make a premium controller with replaceable sticks like that. Hall effect sticks exist after all.
Sony is selling fanboys the medicine instead of the cure for the problem lol typical snake oil salesman tactic of never offer solution, only bandaids.
Well yeah. Everything is s scam. That's why new trucks are 100k. That's why phones break when you drop them. That's why paying a mortgage takes an entire lifetime.
@@taylornewell-je1zr Mortgage is a real scam. you have to devise a payment plan yourself so that you don't end up spending 30 years to pay it off. most people just pay minmum on mortgage and doesnt make a dent in the principle owed. they dont realize they are paying only the interest rate when paying the minimum, thus it takes them 30 years lol
@@taylornewell-je1zr tell them it's for their country, for jobs and anti and most people are happy to be scammed apparently
Anywhere I could get a good controller for ps5 then?
This is literally why things like the ACCC in Australia exist. It’s illegal to not replace faulty or flawed products within a reasonable timeframe.
How's that going for Sony product owners in Australia?
yet they still like to refuse , i had a cple of broken games that were unfinishable but because i had played 80% they refused and that good ol accc u mentioned fined them there 2nd fine for refusing warrenty in australia and this time it was over 2 mill (cldnt get the exact number it was 1 .2 mill the first time) but im also sure theyd do it again too . . sort of mindboggling really
@@wrlk636 its good for things like this vid is about . . hardware, but when it comes to software such as downloaded games . oh boy do they hate refunding them for some reason, its even cost em a few mill in fines i was a part of one of them
@@wrlk636 Must admit that my DS5 controller hasn't encountered stick drift (yet) thankfully. But I buy a lot of my electronics at a local retailer. It can work well enough, I recently got my camera repaired despite it being 3 years out of warranty lol
@@wrlk636 its easy take it back to were u purchased and tell them its faulty they have to replace it or refund on the spot that simple
On point! This is the business model everywhere. How to make the customer spend more and more and more and not taking any responsibility as long as the customer is dependent.
As someone who has repaired stick drift in my dualsense, the drift seems to be caused by a single point of failure where dust or debris gets stuck in a potentiometer and messes up the sensor. Whatever lubricant Sony uses for the potentiometer does nothing but trap debris, and does nothing for smoothness. The drift goes away after cleaning it out with isopropyl alcohol. It has to be on purpose.
That really works, I had drift on my controller and I just cleaned it, now it doesn't have the drift, I thought I was the problem, but that wasn't the case, I try not to use the controller too roughly and I don't play much sometimes, so it was the dust, although it depends on the person and the care of their controllers.
You can also replace the stick with a hall effect joystick, that way it will last forever...
saw a different video, idk if it was but this creator, but SEGA had this issue fixed long ago in the 90s with a magnetism based sensor. This is purely a BUSINESS SCAM.
You can keep cleaning it and extend its life, but the resistors or the torsion system will give up by design, at some point. It's just crap made up to push sales of new controllers. I played tons of racing games on my Dreamcast, never had an issue with the stick... nowadays this junk starts to fail after learning and practicing three tracks on MotoGp 22.
Same. I get little hairs stuck in the module often enough that taking it apart and removing the single hair completely fixes the stick drift
I had a DualSense with drift. They wanted to charge me money for something that wasn’t my fault. I just took it apart, cleaned it with isporobyl alchohol, and it was fixed. Meanwhile Valve fixed my Steam Deck that I admitted was my fault for absolutely free. They even paid for shipping!
and thats exactly why valve puts in less effort and makes more money. itd be less effort to just make them so they dont break or so that theyre easy to fix or heck cheap and easy to replace but they say fuck it we'll degrade every last bit of respect our consumers have for us for the idea that we might make slightly more money. I thought Sony was Japanese man, this seems like the exact opposite of what Japanese products are all about.
I would love to see Steam Controllers return. I had one for the longest time and absolutely loved it. @@funnygrunt_o7
@@funnygrunt_o7 its based out of california thats why
How did it get dirty in the first place? Try washing your hands and not eating while playing....
The PlayStation brand has been under Sony corporation of America for a while now
There's no excuse for using badly constructed potentiometers when better solutions have existed for literal decades.
but if u can spare like 1$ in production coast and pull that 75$ price tag off why not ?
@@sebastianleister355 It's not to do with saving money on production costs, it's about forcing people to keep buying new controllers as though they're consumables. Whilst a £1 component (hall effect sensors instead of pots) would fix the issue completely at stage one, they prefer planned obsolesence and getting away with it, and milking hundreds of millions a year on needless controllers and added e-waste
There's no excuse for not having automatic recalibration in the controller's firmware.
@@klausstock8020 It's a physical defect in the construction of the thing. Over time, the plastic tabs on the potentiometer that grip the stem which drives it get loose. In effect, a physical dead zone develops where this introduces a bit of hysteresis.
This grows with time and eventually becomes a wide-enough gap to stop slightly outside the digital dead zone when you return the stick to centre (in addition to the stick being a little loose when centred in general). You can try to widen that dead zone, but sooner or later you're going to start noticing that hysteresis as the tabs get looser and looser. A good temporary fix is replacing the stick unit, but those will only ever last as long as the original ones, and again - sooner or later you'll mess up the board replacing them.
The Sega solution (hall effect) or the M$ Sidewinder solution (optical) work a treat with none of these issues, but then you wouldn't be coerced into buying controllers all the time.
The future is STUPID.
@@noviceartisan absolutely false. You’re just disgruntled and in an echo chamber so of course everyone here will agree with you.
As a person who has owned a PS3 that was bought within the first release month. I've only had to replace one controller and that's because I dropped it and it broke. And neither of the 2 controllers I have now have stick drift, and one of them is from when I bought the PlayStation.
Switching to PC and not having to pay twice to use my own Internet was the best decision ever, fuck Sony
wdym paying twice?
@@XdekHckr he means not paying for PSN, at least I assume so.
Agreed PSN Sucks
Seriously fuck sony indeed. Boycott.,
But this is why pc is plagued with hackers
The Edge controller is a joke. The fact that they over engineered the sticks into modules instead of just going with an already existing solution like HAL sensors pretty much tells you everything you need to know.
sony sucks, that's true. however you can easily find hall sensor sticks for a ps5 on aftermarket and then replace them yourself (if you are good at soldering) or just ask any repair/fix service. I did it with both my controllers and they are perfectly fine and you don't need to buy any new gamepad anymore :)
@@pupkinson8914 gonna buy a new one tmr and just take it somewhere and do this thx
@@pupkinson8914can you send me a link for one of those? Sony still haven't restocked on analogic modules and I'm honestly sick of waiting
Bought and edge and runs like a fucking champ 🏆 never had issues
@@AyoMousy wait a few months
Then the stick drift will arise
I know this can‘t apply to everyone, but when my sticks started to drift in my PS5 controller, I bought hall effect joysticks and replaced the originals with them. They cost me 6€.. altogether! They are flawless and have better feel than the originals.
The fact, that Sony has been using the same joysticks for decades, and the fact that they know they will drift, and the fact, that hall effect joysticks cost the same as resistor-based ones confirm your whole theory.
The original PS4 controllers used hall effect sticks. I sold my PS4 a couple years ago and both controllers I had for it were original and worked flawlessly even after years of play.
my PS1, PS2, and PS3 remotes never gave me issue. the 4 would get stick drift after admittedly a lot of gaming, 1000 hours or so, my PS% started drift within a couple hours. so if its the same stick, why does the experience differ?
I thought about it but didn't know it was possible. If I remember correctly, the conventional potentiometers on these controls have 3 contact pins per axis, while sticks with half-effect have 4 pins per axis. How did you adapt the controller to use these sticks?
@@ShiningDarknes the dualshock 4 most certainly does not use hall effect sticks. Sony stopped using hall effect sticks during the ps3 era.
@@johnathan8241 ebay has hall effect joystick modules with 3 pint, that are a direct replacement.
The fact that you can buy almost 3 controllers with the price of the duelsense edge, and the fact that it’s almost half the price of its own console says enough.
Imagine 98% of the controller works great, but now lives in a drawer because of a slight drift on one of the thumb sticks.
Imagine 98% of a controller works great, but it's now a serious risk of setting a garbage truck on fire because someone threw it out because a $2 thumbstick started acting up and it wasn't practical to replace.
I have 3 practically brand new PS5 controllers in a drawer collecting dust because of 1 problem......You guessed it, Stick Drift (1 of them only lasted me 2 months). Sometimes I even bring them out and try them hoping the problem just goes away itself.......Yeah right.
that's why I bought hall effect sticks and replaced them on my controllers, work like a charm for over a year now, abused daily by a 9 an 5yr old 😅
I did this super easy fix (don't have to take anything apart) with my PS4 controller a year or so ago and it's been working great ever since:
th-cam.com/video/7dVhU1dLmac/w-d-xo.htmlsi=ci6UawMuS0mucBMR
@@Mattblaze1477same. On controllers 4 and 5 right now.
I bought a new PS5 controller and not even after 2 months, I had stick drift. My PS4 controller that I got when the console launched still works without stick drift after a decade. Sony 100% knows exactly what they're doing.
they all do.
Literally have the exact same issue, using the PS5 controller a few months in. My ps4 one I’ve have for a few years works fine. It’s so bullshit
Same my ps4 controllers never failed me these ps5 controllers are ass
ps4 controller has worse stick drift issues than ps5 lol
@@fabioj- Yeah. I don’t get these comments. Throughout the PS4 generation, I went through probably 9-10 controllers. It was (and still is) my favorite design, but I’ve never had controllers fail on me that reliably.
Both of my PS3 controllers (from 2008) still work wonderfully, for that matter, so I feel like Sony learned, going into the PS4 cycle, that accessory sales are their bread and butter.
Seeing the ps5 pro price makes this worse
ngl ive had mine for a year no stick drift
@@tre6550he’s talking about the console, not the controller…
@@tre6550oh wow a whole year. I still have a 16 years old xbox360 gamepad with no issues lol
There are scammy as hell I literally didn’t add renewal on my ps but some how money is being taken out my account for stupid ass ps Plus 🤦♂️
I’ve gone through 2 controllers since launch, the first one went to the point where *tilting it* would cause stick drift *CONSISTENTLY* 🥲
I still have PS2 controllers without drift it's sad that they actually think all of us are stupid enough to believe that " things are made better now "
Potentiometers now are a scam
1:16 This exact issue is the reason why the second I get a new electronic product I take a picture of the UPC, the serial number, and manufacturer's number. Then I go to their website and I register the device with the manufacturer. This eliminates about 90% of return issues. It also helps you in the case that your products get stolen you have a serial number to give the police and your insurance.
Can I hire you to handle my electronics.
@@spinningbackkick6021 Sorry, I am books are full.
Imagine doing all these shit just for a f**king controller
@@fkyfky0208 That's how they get you. Sony doesn't make money from selling consoles. It's off everything else. You think they can't build a better controller but they $200 controllers are way more durable🤷♂️
@@fkyfky0208did you not watch the video? lol it’s pretty smart since their customer service is crap
EU player here. I am just baffled how this is all legal in a country. Warranty isn't something where a company should be allowed to make up the rules. Consumer protection rights are a blessing, but really they should be the norm.
Right? Sony does this just because they are allowed by the joke that FTC seens to be in the US. Here in Brazil sony has to replace the controller if it's in warranty, you just need a proof of purchase. We even had nintendo exchange our joycons for free no matter how old your controller is for the last 5 years at least. Also at least for the swotch you can get the controller serial numbers directly from the switch home menu but it seens playstation doesnt have this on purpose. Atrocious.
it's called Sony have always been a trash company I suggest you look up the Sony Worm just to show how bad they really are
Nothing new under the sun, Amerimuttlandia isn't a country to live in, but to be exploited by big players :')
because capitalism and lobbyists. have you never paid attention?
No problem in Finland. Just bring it to the store and get new controller immediately.
You know what’s a real scam? No PS VR2 controllers are being sold separately! If you are under warranty and need a controller replacement, they want you to send back the whole VR headset. If your warranty expired and you want to buy another controller, you are stuck with a non usable headset. Unless you buy a completely new headset or get ripped off on eBay!
Honestly psvr seems abandoned by sony, I saw the pcvr adapter and knew sony was done with the platform. They would never do that if it was selling well and many gamers were using it.
Only meta seems to care about vr, the rest don't.
I had no idea, that's terrible!
same with the PlayStation portal!
not only that, but you cannot buy a replacement usb cable for the headset, despite the fact you can detach the main headset from the headband (cable is routed through the headband and you can detach the headset from the headband)
@oo--7714 far from abandoned, sales just shot up over the last 3 months. They have some decent titles for psvr2, like SW tales and RE Village. But if I gotta be honest I only really bought one for No Man's Sky. It's an endless VR experience. It's actually worth it at this point. But not being able to replace controllers will be a huge problem
The only time I've ever gotten stick drift with what I would still consider a new controller (< 200 hours of usage). Thanks for putting more attention on this pervasive issue.
I'm glad someone is talking about this. When Nintendo had issues with stick drift (and was later fixed), every single gaming youtuber was making comments on it and people were supporting lawsuits against Nintendo and denied repairs happened
How was it fixed?
@@sonicwave779 New controllers don't get stick drift anymore
@@isaac_arencan confirm that’s bullshit
Largest factor: Controller profit margins are ~50% to 70%. Paired with their year long life cycle, it's shocking how those 2 details alone don't scream 'scam' to everyone.
Yours last a whole year?!
@@Jose-Roberto_Pena most controllers should last you years my xbox elite series 2 controller has lasted me since the day i got it which was about 5 months after coming out still use it on everything i dont have a gaystation controller so i dont know if they make their controllers bad on purpose but i do know that xbox controllers and the console will last you for a very very long time
because no one looks into anything before they buy it that's why as someone who grew up on the original PS and PS2 I laugh at everyone who defend Sony today because the stick drift nonsense was a thing on those consoles too
Bro mine lasts 6 months max before stick drift 😅
@@Jose-Roberto_Penamine are pretty random. 2 of mine I've had since the PS5 came out. They both have no issues when it comes to functionality, but their battery lives are basically non-existent. My other controller has stick drift occasionally, but the battery lasts more than double the length of the other two combined
Hate Sony. I used to love it once, but corporate greed has ruined it all
They were never good. Proprietary formats and the desire to sell patented exclusive things, for 10x the market price. See: Memory Stick in PSP or even Dualshock 2 own port instead of USB. People usually don't care about it because consoles always were the big DRM boxes, protected by hardware in them, so it's accepted if everything else for consoles is designed in their own way against all standards. MS, for example, sold 360 drives with their own connector although in reality those were just SATA Seagate drives.
Even Nintendo somehow looks better there with the common MicroSD port, not locked down in firmware, but let's be honest, every such occasion is celebrated as something they allowed out of their generosity: 2.5" HDDs in PS3/PS4, external HDD as a storage in PS4, NVMe in XB1X and PS5, or pairing Bluetooth headsets with our consoles *cough* Switch *cough*
So you know, unless there's a law that requires them to open interfaces to every manufacturer, or use generic interfaces without giving an unfair advantage to own peripherals, unless there's something that forces them to compete on their own field - they're free to manufacture and sell garbage. Until than, at least try Hori if you can't let go console gaming.
they were always greed, people were just blind to see it because of the fanboys and because they were making good games on the PS4.
👍
Just say Jewish greed
@@Loggus66boy what a load
I definitely agree with you about the customer support. It really sucks.
It's a downright scam that the "solution" they chose for stick drift in their freaking PRO controller is paying for swappable replacements and not simply using hall effect sticks.
It’s ridiculous, in EU i can send it for warranty it’s my right, and then whomever I bought it from has 14 days to resolve my issue, otherwise it’s money back.
If they sold you a controller with hall effect sensor instead of potentiometers then they wouldn't be able to sell you a new one every 2-3 months.
Even with the edge they have more than enough modules to flood the market but the hold off on releasing that many because of supply & demand. Keep supply low so every release batch is guaranteed to sell out to scalpers.
Id be fine with it if the sticks werent impossible to purchase at MSRP
The biggest scam recently is $700 with no stand and disk drive.
doesnt even have games.
let alone good ones.
Play has no limits
*play has limits
@@Fuzzy-Beansmy country 2 years without digital games in region already. Play has no limits they said...
@@vashthestampede1253 Im not a PS guy but man, how is this playstations fault?? Just because your government doesnt allow them, what can PS do about it
@@Rommola-c5zhow about selling the console with the disk reader included? They sell it separate just to make more money, like the stand to put the ps5 in vertical. What a shame
I got stick drift after 7 months of moderate use of my PS5. To get warranty replacement I was told by Sony Customer Service that I had to pay to ship it to them and then they would send it back once fixed. Being from Canada, that would have cost almost $50. So it forces you to just by a new controller. Total scam!
I've been through 4 controllers that all got stick drift less than a year after purchase. I'm done.
@@davidrondon3454 best thing is to buy a gullikit stick and have a shop or solder it in then you wont ever have stickdrift. done it for ds4 and ds5 and my switch.
@@davidrondon3454 and you are keep buying them :D omg idiot
@@davidrondon3454 just clean the stick contact's and you will be fine for a few month till you have to clean it again. Just takes 5 minutes
I would have still mailed it to them because I would rather the post office get my money then sony when I buy a new controller but then again I did give up on Sony about 20 years ago! Microsoft Xbox for life
Consoles have been living off ugly expedients since PC gaming became significant. Want to stop the scammers? STOP BUYING FROM THEM.
Sony: "i LOVE promoting E-waste while spouting crap about environmentalism :)"
Sony literally sells ANYTHING tech related. Even trash-tier powerbanks and bluetooths speaker.
They polute wayyyy more than Nintendo for example. Not that i like them that much but thats just facts.
@@Pwnners Sony used to make nice looking phones, they fell so hard
Cities can rebuild, Zach
Just like literally avery orher tech company
Apple moment
I work for a large electronics company in Germany, we easily have up to 50 PS5 controllers per week that are returned to us because of the stick-strift problem. The customer always receives an exchange controller from us on site if it is within the warranty. Of course, we have to check the controller via an RMA website to see if it is still under warranty. But I'm always surprised at what Sony does with the 200 controllers we send back every month. Of course I know the simplest answer myself. Refurbish and resell to the customer.
Am I just really lucky? I’ve never had a problem with my controllers and they’re a year or two old only problem I had was with the console shutting off because the plates have no vent holes so I got plates with vent holes
Which company? So I know where to return mine to when it has the problem
@@anoshanantony5928 MediaMarkt
@@TheBasementDwellingLoserthat’s bizarre. My launch ps5 has never overheated. And it is super quiet. Holes in the plates is a bad idea. You’ll get dust in the fans and more noise too.
@@VictorFernandes-q9o does it matter if the console doesn’t function without them?
Born in 1990, had literally never even heard of stick drift until the nintendo switch came around and then boom all of a sudden these console manufacturers start producing these controllers that have stick drift issues after 3 months or so... literal planned obsolescence, can't convince me other wise (edit: cry babies in this comment section here)
yep yep, the power of corporations needs to be broken fast or we are ending up in a dystopia
Nah PS3 and PS2 both have stick drift.. after buying original controllers a couple of times , you just kinda learn to buy cheaper knock off
@@ayol1011Ive spent literally thousands of hours on both my PS2 and PS3 and never had to buy a replacement controller. This has not always been this much of an issue.
You’re just disgruntled. I’ve had two switches, 4 joy cons, 2 duel edge and 1 duel sense. I have never ONCE experienced stick drift. Just because you have it doesn’t mean there is a grand conspiracy
Welcome to the future
Fun fact: I have a pile, consisting of 5 controllers that are out of commission due to the stick drift. I learned the hard way that buying a new one is easier...
The most disgusting thing is the way "game journalist" carry water for them. I read one article that said "Stick drift has always been an issue, ever since thumbsticks were introduced." When I have literally NEVER had this problem in my life. All of my PS3 controllers still work perfectly, and they're caked in dust now.
Ever play N64 kid?
@@TheYoungVulnerableAnimeGirls Very different problem. Very different assembly design.
@@TheYoungVulnerableAnimeGirls < Why are you trawling for victims?
@@futurestoryteller it was just a simple question.
@@TheYoungVulnerableAnimeGirls More like snarky bullshit.
Meanwhile my early Dualshock 3 controllers are still kicking to this day with no stick drift.
I’ve had 1 that had stick drift
@@WaltuhBlackjr The newer ones were built worse, but regardless, only one controller with stick drift isn't too shabby.
@@WaltuhBlackjryeah, it's the older models that had high quality stick sensors. Later models used cheap stick sensors.
I had drift from ps1
my day 1 release ps2 controllers are fine even after my entire childhood worth of use and now my son using it.
The thing is, it doesn't matter if this was Sony's original intent with the controller or not. By this point, there is no possible way they aren't aware of this issue. That means that it is a guaranteed intended scam by Sony if it wasn't that to begin with.
Yeah I always try to give the benefit of the doubt but it's absurd at this point
@@PopeyeTheVRMan same
Went through 4 PS5 controllers, all had stick drift. Decided to upgrade to an Edge controller. Back button stopped working. Sony told me they don't offer repair even if the controller is still under warranty. Such a sleazy company man.
The best way to handle this is straight up have FTC work for you. Submit a complaint and they'll slap Sony backhand slap Sony and you'll get your warranty.
Another thing you can do (though not as legal) is to buy the exact same controller from Amazon and return the old defective one you have. I won't day if I done this or not but I can say... it works every time and with no hassle. I have no sympathy for multi-billion dollar companies.
Could the defective controller end up in the hands of someone purchasing it? If so, I very strongly disagree with this method
would be sold as refurbished and maybe would get fixed too@@asinglefrenchfry
@@asinglefrenchfry no, they don't resell it unless it goes through amazon's "certified repair" program which some do and some don't.
you just say there's a problem with the unit when you return it.
Delete this before some higher up sees this and does some black magic to stop this
You'd be very surprised how fast that can happen
After repairing several Sixaxis and DualShock 3 controllers over the past few months, I GUARANTEE Sony is doing this on purpose. A non-rumble Sixaxis is designed in a way that's basically impossible to reassemble due to the finicky plastic pieces that go between the trigger buttons. Thankfully they weren't manufactured for long once the DS3 replaced them, and I'm on a mission to destroy every non-rumble Sixaxis I find. The DualShock 3 connects the button sensor ribbon to the circuit board NOT with a physical connection, but a little rotting piece of rubber pad presses the contacts against the circuit board until it degrades too much to maintain the connection. This BS with PS3 controllers has me absolutely convinced Sony has only continued with unreliable controller designs for the PS5 to drive more overpriced controller sales.
Keep evidence of everything in case sony catches a class action
Depends on the PS3 controller, some never had these issues (I think the earlier ones)
We seriously need to take big tech to higher courts this is just criminal.
They own the courts.
@@EinfachErwin thats what voting is for
@Dilophoyus well I don't know what backward commie country you come from lesser. But where I'm from we have a constitutional republic.
It's not that hard to just stick to pc gaming where there's less hardware monopoly
@@ZeKnife that's not untrue. It's the principle.
0:13 not an issue, it’s a feature 😂
3:50 bro on the right was geeking out
Bold of you to assume their gender
😂😂😂
Does business school literally just teach people how to be psychopaths or something? We NEED better consumer protection.
money is a game and we're on the losing team, that's all you need to know
Companies have a legally enforceable duty to provide value to their shareholders not their clients. If there’s another way to make money off customers even if it means screwing them over, that’s what the system incentivizes.
@@itskittyme How are we on the losing team in this instance? Video games are a luxury not a necessity thus customers are the ones with all the power. Vote with your wallet.
@@cactusman1771 Ohh the free market 🤡has arrived
@@cactusman1771 whatever you believe in bro
Mine developed drift and 50 hours use. Took it apart , pryed open the offending potentiometer and sprayed with rubbing alcohol and some compressed air. It’s been drift free for over two years now
snapped my last one open tryna get the initial clips undone... how long did it take you to do?
i did that 4 times to mine. kept coming back. ended up buying a dualsense controller with soldered on hall effect sticks from ebay.
This should be Sonys work not yours.
No joke, my ps5 controller started getting stick drift pretty bad only after about a year and a half. I just kept smacking the controller because I noticed it would make it stop temporarily, and I figured I'd have to replace it anyway, so who cares if I hit it and it breaks... somehow the last time I smacked it, it stopped the stick drift permanently. Haven't had any drift issues in months now lol (not saying to do this or that it's a fix. It's a dumb idea, but just found it funny that of all things, that was what fixed my issue 😂)
@@MannequinSmilesdo you use that controller on PS5 or PC only? Last I've heard the calibration of Hall Effect modules is off on the PS5 and since you can't calibrate them with software on the console they are useless. If they somehow fixed that I might get one.
The "Scam" has been around since PS1 era. the difference is controllers used to all cost around 59-69$ now there around 79$ to upward of 200$
Replaceable stick modules for $20 is not going to fix the problem. I don't wanna spend $200 on a controller just to have to spend $20 more every few months when the obviously flawed technology in the thumbstick fails.
What's hilarious is even if the sticks are replaceable what happens when a button breaks because I have had multiple ps5 buttons stop working
😂😂 scalpers have scoured the globe on those modules. 50 bucks a pop. The sticks are the cheapest I've used in 3 generations.
I am not satisfied, lol
Buy a pc or 3rd party controller
I havent had problems with stick drift. I cared more about the button remapping feature and hotswap profiles, paddles, round removeable stick caps, as well as the stick input settings they offer. After raging bad from mk1 ranked I can tell you that controller is one tough mf. I tried twisting it in half multiple times and it didnt even budge. I had more issues with button mis inputs than stick problems. For 200 dollars I say you get your moneys worth. You can always tune the stick deadzone a little as well i doubt anyone is that precise with their thumb to not need a deadzone.
Wii Classic Controllers on eBay are twenty dollars and find themselves more reliable. This is provided that you have a Wii Remote, obviously.
Don't forget SONY CEO jacked the price of PS+ by 50%.
No exclusives, lower overall quality of games
And gave Among Us in the monthly game (free on mobile).
Closed London studio and announces retirement for that big fat paycheck.
I will never stop hating on Xbox for introducing the Buy Membership To Play Online scam
Ooh boy wait till the ps5 pro comes out and doesnt sell get ready for another price hike
@@WhySoSeriousSenpai
Sony “owns” (in spirit) most media, you cannot compete with free fanatic advertisement.
Most sony games have been crap for 2gen and still praised as jesus second coming
He also closed Japan Studio, who gave us some of the most memorable PlayStation games ever, including a significant contribution to Bloodborne
@@CorruptedDogg RIP Studio Liverpool/Psygnosis too.
So many negative things going on with Sony lately, going downhill fast.
It wasn't ever uphill that was an illusion. They just had great games made by other people. Sony has always been evil bro.
lack of competition will do that
Which begs the question, why are people still buying their products? No wonder companies choose to blatantly scam gamers, gamers are the most critical and masochist consumers. There's no other consumers that hate but still buy the thing they hate as much as gamers.
The need for endodontic electronic entertainment surpasses ALL logic, reason and understanding ALL of it. Straight up. entertainment is a @@CorvoTanuar
You choose Microsoft which is quickly killing their console fanbase in favor of PC or Nintendo with games for children. You're pretty much left with the console version of Apple
Ya, they were all like "oh ya, you're still under warranty for sure! You just have to pay shipping both ways, which is essentially half the price of a new controller". When i wanted to file a complaint they instructed me to write a letter and send it by snail mail. I went ballistic
You do not pay shipping both ways under warranty
It makes no sense that I have to pay 70-80€ for a controller with a ton of completely useless features, like a speaker and a touchpad, but they wont focus on actually improving the core functionality of the controller.
Yeah, i wondered about PS4 already, what do i need that fancy light, speaker or touchpad for? Now the PS5 controller even has a microphone in it... who ever wanted that?
terrible battery life too.
The touchpad is actually a pretty useful feature if you connect it to a computer
Its like theyre selling you a car
@@tamoozbr Everytime I connect my ps controller to a pc, it recognizes it as an audio device and all my audio setting get messed up, it’s horrible and unecessary.
Sony's answer to stick drift is basically don't fix the problem, only sell the solution.
I've used customer service on both microsoft and nintendo and they both led me to the answer I was wanting while Sony's customer service the most cumbersome annoyance trying to find an agent to speak to cause sony basically conditions to pay for your own solution instead.
What did microsoft and nintendo tell you when sayed they gave led you to the answer
Microsoft and Nintendo have both been sued and lost class action lawsuits dealing with repairs to the Xbox 360 red ring of death, and Joycons stick drift. Both companies have made sure to not have that happen again, even if there is an issue, as long as they offer free or somewhat affordable replacement parts depending on the situation, they are very likely to win or have any future lawsuit outright dismissed. The only thing I can think about Sony is a current one they could possibly lose, which is a 7.9 billion class action lawsuit that they tried to convince the court to dismiss but was denied, so it will proceed because of the over-priced games on PlayStation store.
@@ClarkT91 Except the supposed free joycon repairs that everyone talks about, as far as I can tell, are, and always have been, a myth. Never seen any actual hard evidence that anyone got repairs done for free through Nintendo, and I tried to get them to repair mine on multiple occasions, at the insistence of those who claimed it was free, and each time Nintendo wanted to charge me like $40 per joycon repair. As in, I could just buy new ones. Common attempted excuses for this are that I live outside America, live out in the middle of nowhere, or did something wrong. None of which are true.
Frankly, at this point, it feels more like Nintendo SAID they'd do it for free to appease people, but without much, if any, intention of actually putting it into practice.
@@Sin_Alder the switch is fvcking ripoff cuz of all the different modular parts it has, unless you buy the damn console package which would guarantee they get your money and not you not giving them money by buying console 2nd hand. Like the damn joycons are so damn expensive to replace or when you are missing the joycons when buying console 2nd hand some times. The damn charger won't charge full speed unless you buy a nintando brand charging brick that has a chip that tells the console its genuine nintendo product, its $30 for a basical DC/AC power brick. The expensive dock if you ever need one. All proprietary stuff like Sony.
@@sparda9060Nintendo have their problems but at least the Switch is completely compatible with third party controllers and JoyCons. There are already some fantastic alternatives with hall effect thumb sticks, that just works without any messing around.
Don't go through Sony directly for customer service. Go through the retailer you bought the controller from. It's on them to deal with Sony and to provide you with a replacement.
They'll just say it's past the return period and you have to deal with the manufacturer warranty.
@@Tatertot01 Certainly not how it works where I live (Norway).
@@logitech4873 Ahh that's because you're in EU and Norway where there are strong consumer protections. Lucky you. The protections here in U.S. pale in comparison.
@@Tatertot01 I'm in Norway yes, but not in the EU.
@@logitech4873 oh I assumed Norway was part of EU. My mistake. It's terrible isn't it? Americans have bad consumer protections and poor knowledge of foreign countries too lol
The worst controller is how the thumb sticks have a rubber cover on them, and they wear off over time causing the covering to become loose, BUT you cannot remove them to fix it!! Gotta love how Sony cheaped out.
Sony: "If this product has had the serial number altered, defaced or removed..."
Literally everyone in the EU: How about no
I dislike many European laws by my god is Europe based for protecting the cousmer, unlike the USA
haha you can’t fix your own stuff sucks to be U!
USA bans that too
@@vyor8837 I kinda doubt that? The guy in the video says he's from the US and he has to deal with that problem, maybe Sony is up to some really shady stuff then
@@weibrot6683 They most definitely are into some shady stuff, everyone does this. The good old "If you remove this sticker your warranty is gone" is also illegal in the U.S. look it up.
@@weibrot6683 they are. Warranty void if removed stickers are also illegal
This isn't a Sony exclusive tactic. One should open their eyes. This is the world we live as consumers. Every single industy leader does this in some capacity once they get to big to fail.
What's sad is that a big chunk of people who now cry about planned obsolescence and how companies screw us over forcing more unnecessary purchases are the very same people who caused this entire situation by saying "duh, just get a new one, it's not that expensive/it's covered by warranty" in the oldert days when someone pointed out issues with upgrading or repairing some product at home
Honestly Microsoft feels the least terrible when it comes to controller repairs. Too bad everything else they do is still terrible.
Just use keyboard and mouse
@@DemoniteBLAnd introduce more inconveniences like dealing with compatibility and worse competitive gaming experiences?
@@4m4n40in which universe is a mouse a worse experience in competitive games? 🤡
The only reason major console manufacturers like Sony, Nintendo and Microsoft haven't adopt hall effect analog sticks is because they make way more money when players buy brand new controllers or send them in for paid repairs.
@@ak-t7d6f even the steam deck foesn't have hall based sticks, neither the rog ally.
@@oo--7714 but at least Valve has replacement parts for the entire steamdeck on hand to buy for repairs lol not so much Sony, they barely restock their sht
You know Sony actually used hall effect sticks in most revisions of the PS3 controller starting from the 4th revision of the SixAxis and ended with the 4th last revision of the DualShock 3, there were 14 revisions all up with hall effect compared to just 6 without. They changed back to carbon film potentiometers due to decrease the costs since they're cheaper to use than hall effect, and back then stick drift wasn't as big of an issue as it is today where it's really became a major issue since the Switch/PS5/Xbox Series.
@@sparda9060 so does the rog ally, everything apart from the motherboard lol
@@SevicifyYep! This! And pair it with gamers being cheapskates who will not buy something that is priced at a premium even if it's a premium product, case in point PSVR2! That's how we get to the situation we're in.
There is no market in existence where prices stay stagnant for this long.
If I noticed that the ink faded on the controller or knew about it beforehand and was concerned about it rubbing off, I would put a piece of tape over the text, write it down or take a photo.
In Germany we send it to Custom Controller Builder
and he puts Hall Effect Sticks in an you will never have Stickdrift again.
Wish we had more of those kinds of people over in the west, finding people to are tech nerds in my area are SO hard to find!
Shouldn't have to though.
@@Syncopia Agreed
@@CreateHarmony I fully agree and honestly, speaking as a stoner who is just coming out of high school, I guess you could say so LOL
hab den namen gegooglet aber finde nichts von dem du beschrieben hast
I used to sell RC cars. There was a single bearing that every single car had, and it would fail 100% of the time in every single RC car regardless of brand and driver skill. It would completely brick your RC and failed so frequently we stocked and sold more of that one type of bearing than any other part.
The bearings were $20 after standard markup, came in packs of one, and they were not universal or transferable between different cars.
Too this day I maintain that everything about those bearings was meticulously planned and intentional.
"not transferrable" but it was the same bearing? please explain -- every car had a different 1?
I am incredibly curious what this bearing was for
never had an old gen playstation or xbox controller with stick drift even once
Lucky
same. Ive had the xbox 360, xbox 1, xbox 1 x, xbox series x, ps3, ps4, and the ps5. None of the controllers for them ever got stick drift.
@@Kiwi-fr5jyi think i only ever got stick drift from being a reckless kid throwing it around when i got mad. but i also always had the third party controllers for the older gen playstations
Yes exactly, I had my playstation 3 controllers for over 8 years of consistent use with little to no issues at whatsoever. I went through two PS5 controllers in under a year and have since only purchased aftermarket custom controllers since Sony keeps making depricating trash. They lost my business and hopefully will start losing more if this keeps up.
Same
Although I’m not on PS5 (Xbox) I always make sure to buy 2 controllers and alternate every time I play. Takes the stress off the joy sticks. However, what Sony put you through is despicable
Sony created the problem.
sold you half the solution for a large amount of money.
then sold you the other half for limited time and pulled the usual middle finger to the consumer
I even can say when this shit started. This scam model was tested on a slim ps vita, regular ps vita had no problems with sticks, but then slim was introduced.
@@amai2307 These scams are becoming more and more prominent. Sony is being way too anti consumer. There's no point in investing money in their console. This is why I switched to PC.
you're so smart and cool. I hope they make you the ceo of videogames
@@zac-1 stop that sht, passive aggressive is only help you through middle school
Their customer service is unbelievably bad
Fr I hate customer service everywhere
it really is.
It's bad. I thought supercell customer service was the worst but sony is 3x worse
big companies design it that way
@@userwithzaza There is no worst customer service. It’s just bad or extremely bad.
Stick drift ruined my life. Broke my marriage. Took my kids. Do not trust her. After only 6 months.
The weird thing is that not every controller develops these issues. I've had 9(?) PS5 controllers (replaced them all under warranty with Argos) and my latest one hasn't had a single issue in almost a year of owning it
Stick drift is the MOST pure form of planned obsolence. Most old console controllers worked for decades without drift. After ps4 and even more now on ps5 this drift thing is now everywhere.
You’re right, I only started getting drift issues with the ps4. Everything before that was solid as a rock.
@@susanlisson7066 Same. I have PS1,2 and 3 with the original controllers from when I bought the machine and never ever had any issues with them to this day. I now have 4 PS4 controllers with drift and I refuse to buy another. No PS5 for me, thanks.
Yep? And now imagine your cars, everybody…
Even the ps4 ones happened (at least with me) after some time... So while they ran the scam back then, it either wasn't so blatant or maybe accidental.... I used my ps4 controller for about 2 years before stick drift popped up, and I honestly wasn't sure if it was just me taking bad care of it or just the controller being shitty.
Now this Ps5 controller, I've had 4 of them so far. Shit feels like it's popping up constantly, It's fuckin absurd. A trick I used was buying em from best buy and buying the geek squad protection. Easily replaced my last controller with that.
@@haolihfaioefh yeah PS4 controller sticks were bad and PS5's are even worse!
You are spot on, it is a scam and im sick of it. My PS4 and PS3 really didnt have this issue but now all of a sudden controller's last a few months before stick drift ruins it.
It's cause they saw Nintendo was getting away with it.
Dualshock 4 also had the issue.
@Stratigoz I've owned 3 since the PS4 launch, and never had a problem...
@@jakeo9798 It definitely happens. My DS4 remote lasted a few years on my pc before stick drift got bad though so it wasn't as bad as these ps5 remotes.
Yea this is strange. Ps1 ps2 ps3 ps4..... Had about 4 per console and none drift... However one of the 4 Ps5 ones did drift and I managed to get it replaced
Let’s sue I’d be willing to be a part of another lawsui 5:32
Yea, at this point, people will have to sue and not drop it until Sony is nearly bankrupt.
You legally cannot be unless you opted out of arbitration
@@UndarkAido how
Shit I’d pitch in
@@UndarkAidoyou literally can just say "no arbitration" to your lawyer lol
I’m on my fourth controller. This is my second year of owning a PS five and I will never purchase another Sony product again.
The whole PS is a scam which limits you to purchase only in their shop with fixed prices, with their controllers on their own network.
Instaling, upgrading, isn't possible so why on earth do people buy PS I ask myself.
What could go wrong...
"Sony is running the greatest scam in history" Nintendo is probably pretty sad you're saying this since they have had a even WORSE problem since 2017, instead of acknowledging drift and even making fake customer support, they just say that drift is fake
All my friends and myself have a switch OLED, they likely did something to it and "fixed" the drift issue since none of us have experienced or heard about it anymore
But still, sucks that anyone else with the older models have to deal with drift unless you're from the US where they will fix it for free(In this case, sucks to be everyone else in the world)
Which brings to another point, Sony is the real scum here since they make it hell to get your warranty since nintendo at least does something
@@tydshiin5783im from brazil, they just send you a new one for free if you send them the one with drift.
I'm not completely sure what ur reffering to in the case of them saying its fake, but from my experience nintendo has been very easy when it comes to repairs, making it free to fix stick drift.
I’ve never had a stick drift issue on the switch
Nintendo will fix your joy cons for free in North America, Latin America and Europe even if they're out of warranty.
This is an example of why we need robust consumer protection laws. Pay attention your politicians records on consumer protection laws. A recent class action lawsuit on this issue was dismissed so at the moment, no help is coming.
This. In Sweden they're covered by a 1 year legally required warranty. And if you need to use it, you bring it back to the store you bought it at for a replacement. No need to deal with Sony. The store does that.
Like the general public even knows the policies of those in which they blindly vote for?
I agree wholeheartedly on needing better laws protecting consumers.
@@_rhoot Isnt the entire EU atleast 2 years warranty?
It was dismissed? Great
Consumers don’t write the laws, corporations do (under the guise of governments)
This has been a ongoing problem for many years, once I caught onto the “SCAM” I started getting all my controllers from with warranties so when it happens I just go exchange it for a new one! I’ve worked in customer service many years and I wouldn’t dare go down that rabbit hole. So get a warranty and replace your controllers as soon as it happens!
PS2 controllers didn't have stick drift because they simply re-calibrated with every startup. The issue can be solved with both software and better engineering, they just don't care, they're making a fortune. Until a massive lawsuit comes they'll keep raking in the cash.
You’re right and this is how we do something about it
PS2 controllers also had stick drift
@@smokey0246 typically only in the most extreme cases, and by that point the controller was beyond repair. I have 17 well used ps2 controllers, I buy some off eBay that work flawlessly despite being beat to heck. Yet almost every week I'd get at least 3 ps4 controllers with drift in. They really don't build things like they used to. I'm not saying stick drift is impossible for the ps2 controllers, but they sure as hell didn't fall apart like modern ones. Which is the point you seemed to miss entirely with your "yes they did" comment. Congrats you're right on the internet 👏
Not just Sony. These are typical anti-consumer anti-repair tactics. A company can claim that they offer parts for repair but you go to the site and everything is out of stock.
Surprised they haven't been brought to court yet. Consumers need to know their rights about warranty breaches.
Consumers gifted Sony 2 console generations in a row where they won. They will NEVER fix these issues as long as they’re on top.
Good to know your cries fixes nothing.
🤓
Yeah people need to fucking cut this shit out
Sony has won literally every generation.
@@daetheoh so you haven’t heard of the Xbox One X or the Xbox Series X
The most powerful console of their generations
it should be illegal to produce something extra bad that it breaks earlier
there should be a duty to give 2-3 years guerantee on that stuff one controller costs 80$/€ and you have to throw it away
and then they remove plastic straws or blame us customer for pollution
ridiculous
Correction: In the US, under Magnussen & Moss, repairing your sticks DOES NOT VOID YOUR WARRANTY if the repair of your sticks does not cause a warrantable failure. The only time they can void your warranty for the sticks after you have them replaced by a third party is if the failure is with the sticks or the repair. If any other component fails, Sony must PROVE beyond a reasonable doubt that the failure was caused by the repair, otherwise they must repair or replace your controller under the warranty, or face significant legal liabilities in the US.
Was about to say exactly this
Couldn't they just claim the failure is a result of the repair anyway? They only need to do the "prove beyond a reasonable doubt" portion if someone decides to bring them and their expensive retained lawyers to court over it
Sure but in practice Sony doesn't have to do that because nobody has the time and energy to deal with their support long enough.
@@iamalaser4185 Yes, they can CLAIM it, but they won't be able to PROVE it. The beautiful thing is that some states allow you to haul companies into small claims court, which means they have to send very expensive lawyers or members of management who can't do any lawerying. Then, you haul them before the FTC to make it even more expensive for them.
@@SaHaRaSquad No, but enough people do to make it extremely expensive for them. Besides, contacting the FTC is free and doesn't take a whole lot of time.
And of course we can't use a PS4 controller on PS5 games...except through Remote Play, for some very sense-making reason and totally not proof that it's a bullshit restriction
True. The only way for me and my lil bro to play a ps5 local co op game is to either use remote play and waste electric, or to buy a 80 dollar control. Its clearly predatory.
Just move to PC. Use any controller you want, play all the xbox exclusives, 7th-8th gen games with better performances and graphics.
True, some of my favorite games are still locked at 30 on a damn ps5. Prey(2017), dishonored 1-2, dragons dogma, prototype, deus ex. And of course the goat bloodborne.
There is not 1 feature the DualSense has over the PS4 pad other than the haptic feedback..and you can shut that off. So yeah, complete crap as I prefer the PS4 pad as well. I like the D-pad more and I like that it's lighter, I'd say the analogs and L2/R2 are *marginally* better than the DS4.
I'd take the DualShock 2 or 3 over the 4 and DualSense too.
restrict you to only buying expensive PS5 controllers instead of using PS4 ones lol typical sony with proprietary products like Memory Stick for their cameras or PSP back in early 2000s.
Sony looked at Apple and was like "well they're getting away with exploiting their brainwashed customers, surely we can do it too"
I'd argue that yes Apple are exploiting their fans to a certain degree, but this sony stuff is next level shit
@@bj0urne Yeah, but at least Sony doesn't intentionally break their products (afaik).
I guess this isn’t that wild of a thought.
difference is apple actually makes good products
They’ve done it even before Apple. They invent multiple weird as proprietary files, cables and plug ins, just anything to not use the industry standard and make you pay more for something that would otherwise be 3$
Crazy how my PS3-Dualshock3 still works fine to this day..