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2:09

The Results of Arming Your Agents with the Right Information at the Right Time

27:08

My Last Best Experience: T-Mobile

2:07

What is "Total Experience"?

0:57

How Multichannel Retail Journeys Fall Short of Customer Expectations

1:19

My Last Best Experience: Brooks Brothers

2:49

What is the Healthcare Golden Record?

Avtex Solutions is now part of TTEC Digital, a segment of TTEC that powers digital experience transformations. The Golden Record in Healthcare
If you work in a healthcare setting, you may have heard the term "Golden Record" before. But what IS a Golden Record, exactly? This video explains what it is--and why your healthcare organization might want it.
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms - plus in-house expertise in CX strategy, data and analytics, AI and more - TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.
LinkedIn: www.linkedin.com/company/ttec-digital/
Facebook: TTECDigital
Twitter: TTECDigital
Instagram: ttecdigital

มุมมอง: 47 149

วีดีโอ

2:09

My Last Best Experience: Dell

มุมมอง 332 ปีที่แล้ว

Your brand is no longer just competing with companies that have similar products or services. Instead, in today’s experience economy, your company is competing with the last best experience your customer has had with any brand in any industry. In this video, Sherri Loechte, Director of Sales Channels at Avtex, describes how Dell delivered exceptional and personalized customer service at every s...

The Results of Arming Your Agents with the Right Information at the Right Time

27:08

The Results of Arming Your Agents with the Right Information at the Right Time

มุมมอง 252 ปีที่แล้ว

In this 2022 Genesys Xperience Conference presentation, Avtex experts cover how they helped a 200-seat FinTech startup plan a full-scale, agent-centric cloud contact center deployment in just three months. TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s l...

2:07

My Last Best Experience: T-Mobile

มุมมอง 332 ปีที่แล้ว

Your brand is no longer just competing with companies that have similar products or services. Instead, in today’s experience economy, your company is competing with the last best experience your customer has had with any brand in any industry. In this video, Addie Rodman, Microsoft Alliances Director at Avtex, explains how friendly, helpful, and empowered employees have delivered exceptional se...

0:57

What is "Total Experience"?

มุมมอง 16K2 ปีที่แล้ว

According to Gartner, by 2024, organizations providing Total Experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience. Consider the following questions: Are you delivering consistent, positive experiences across every customer touchpoint? Does each customer interaction look and feel the same? Are your core systems speaking to each other? In...

How Multichannel Retail Journeys Fall Short of Customer Expectations

1:19

How Multichannel Retail Journeys Fall Short of Customer Expectations

มุมมอง 9K2 ปีที่แล้ว

How Multichannel Retail Journeys Fall Short of Customer Expectations Meet Jason. Jason is in the market for a new tablet. These days, the average retail customer journey includes a variety of steps across digital and in-person touchpoints. So, the question becomes: What does it take to weave these touchpoints together into a cohesive journey that helps Jason make it from awareness, to research,...

My Last Best Experience: Brooks Brothers

2:49

My Last Best Experience: Brooks Brothers

มุมมอง 292 ปีที่แล้ว

Your brand is no longer just competing with companies that have similar products or services. Now, in the experience economy, your company is competing with your customer's last best experience with any brand. In this video Aaron Mosby, Director of Federal Business Development for Avtex, experienced memorable customer service at Brooks Brothers in New York. The experience strengthened his relat...

Employee Experience is the Foundation for Business Success

0:39

Employee Experience is the Foundation for Business Success

มุมมอง 452 ปีที่แล้ว

All eyes are on employee experience. The Great Resignation, the rise of CX gig workers, hyper-inflation, a global pandemic, and other trends have forced companies to think about the impact employee experience has on their brand, the team they employ, and even the way they engage with customers. Employee experience is all about the way your employees perceive and engage with your brand. It encom...

2:32

My Last Best Experience: Delta Airlines

มุมมอง 492 ปีที่แล้ว

Your brand is no longer just competing with companies that have similar products or services. Now, in the experience economy, your company is competing with your customer's last best experience with any brand. In this video Jim Sheehan, COO for TTEC Digital, describes how Delta Airlines turned what could have been a terrible experience into an incredible and memorable experience. TTEC Digital i...

My Last Best Experience: Fleming's Steakhouse

2:09

My Last Best Experience: Fleming's Steakhouse

มุมมอง 432 ปีที่แล้ว

My Last Best Experience: Fleming's Steakhouse Your brand is no longer just competing with companies that have similar products or services. Now, in the experience economy, your company is competing with your customer's last best experience with any brand. Watch as Dan Gingiss, The Experience Maker, describes his own last best experience at Fleming's Steakhouse. While celebrating his son's birth...

0:47

5 Citizen Experience Trends in 2022

มุมมอง 753 ปีที่แล้ว

In today’s economy, customer experience is a key differentiator across many industries. But when it comes to basic human needs like medical care, social security, food, and shelter - delivering exceptional citizen experiences is not up for debate. If your public sector organization is ready to prioritize experience in 2022 consider addressing the following trends: 1. Purpose-driven messaging wi...

0:49

5 Financial Experience Trends in 2022

มุมมอง 423 ปีที่แล้ว

The financial services industry is anything but predictable. The rise of fintech competitors, rapid digitization, heightened consumer expectations, and regulatory and compliance issues have caused major disruption and are forcing financial institutions to prioritize CX. Ensuring your strategic plans address the following major industry trends could be the difference between gaining ground and l...

0:46

5 Healthcare Experience Trends in 2022

มุมมอง 3333 ปีที่แล้ว

Technology and medical advancements, regulations, a global pandemic, and shifting consumer behaviors have created massive disruption for the healthcare industry. Longstanding healthcare organizations and new entrants alike are reimagining what the future of healthcare looks like. As the industry continues to face pressures from all angles, we’ll see the following themes topping the charts: 1. M...

My Last Best Experience: Indian Motorcycle

2:30

My Last Best Experience: Indian Motorcycle

มุมมอง 523 ปีที่แล้ว

Your customer's last best experience is your biggest competitor - not the company selling a similar product or service, but the one that left a lasting impression on your customer. Passion is an important part of every customer experience, and enabling staff to carry this passion through to every interaction is key. Watch the video to hear Bryce Gibson, Chief Business Officer at TTEC Digital, d...

0:46

5 Retail Experience Trends in 2022

มุมมอง 37K3 ปีที่แล้ว

Shifting consumer behaviors, rising expectations, and accelerated digital transformation have changed the game for retailers. The most successful retail brands continue developing new and innovative strategies for addressing the rewritten rules of retail. In 2022, Avtex predicts the following five experience trends for retail: 1. Omnichannel retail experiences are now table stakes. 2. Consumers...