My Last Best Experience: Fleming's Steakhouse

My Last Best Experience: Fleming's Steakhouse
Your brand is no longer just competing with companies that have similar products or services. Now, in the experience economy, your company is competing with your customer's last best experience with any brand. Watch as Dan Gingiss, The Experience Maker, describes his own last best experience at Fleming's Steakhouse.
While celebrating his son's birthday, Fleming's took the opportunity to turn an ordinary experience into an extraordinary one, ultimately delivering sparkling CX.
You can learn more about Dan Gingiss here and check out his books The Experience Maker and Winning at Social Care: dangingiss.com/
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms - plus in-house expertise in CX strategy, data and analytics, AI and more - TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.
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