Another thing...for those people who think that pets are just a "dumb animal"... Pets, especially dogs are BETTER than people. Its 1000% love and loyalty ALWAYS. No one can honestly make that statement about people.
This is so subjective, its incredible. Whoever is at the counter determines which dog can go and which can't. I cannot believe that TODAY when so many people have dogs and cats and wish to travel with their furry family members WE still haven't figured out proper, easy and safe ways to make it happen. I have two that fit any limit on board, but the other two dogs would have to fly cargo and I would never do that to them. I wish they offered on board larger dog space for the same price as a human ticket. I would totally pay for that!
As a single dog mom who traveled back and forth with a puppy from FL to CT from the time she was 5 months old (she’s now 2.5), I second everything you two are saying and am so incredibly disappointed with the experiences we have had since the law change…for many reasons. I am not in disagreement with there needing to be stricter restrictions in place OR having to pay. It’s a bummer to have to keep them in the carrier, but even that is understandable. What upsets me is that the law change was designed to practically eliminate animals on board all together. It is absolutely 1000% rolling the dice every single time we fly - and not just at check-in, at every. single. stop from there to the gate and then again once you step on board. If they like dogs and you have one who’s in their carrier seemingly unbothered, you’re fine…until you board the plane. If the flight attendant likes dogs? Wonderful experience. They ask if they need water and allow you to “bend” the rules a bit and unzip the top so they can feel less stressed if you have a dog friendly passenger next to you. If they don’t like dogs? You are bullied the entire flight and made to feel like you are putting everyone’s lives in danger by bringing aboard the “living carry-on” that you PAID the airline to take. It’s truly so disheartening and even despite all of the experience we have flying together, you never really know what you’re going to get. I have flown multiple airlines since the change and they have all been horrible and amazing simultaneously. I hope this conversation picks up somewhere on the internet…because for whatever reason people aren’t talking about it online. I’d love to hear updates on any travel you have done with your dog since…
Completely agreed. This is very stressful esp for having pet with flat nose (they are not allowed to cargo!). They only accept very tiny dogs in cabin. I feel so stressed by these policies changing requesting dogs to be smaller and smaller..
It really depends who's at the front and what airline. Delta is more pet friendly. We have the same carrier. My Shih tzu dog is 20 lbs and they allowed him. The front lady did not even weigh him nor look inside. My dog was in his carrier the whole time. We traveled from S. Korea to US with one stop over. My fur baby was fine and behaved the whole time. I remember when we were going to Kirea, it was a different airline. The lady personnel did not allow him either. At that time, my dog was 17 lbs. We did not even get to the main counter yet to check in. She was just some random lady personnel walking around and told us, our dog was not allowed. Unfortunately, me and my dog had to separate our flights from the rest of the family. Fortunately, Delta had an available seat that same day who accepted my dog. That's why, traveling back to US, we made sure to take Delta again to avoid problems like that. And Delta was awesome!! I applaud them for being so pet friendly. Our dog is not just a pet. He is a family. I will stay with him no matter what happens and find other ways or means to take him with us. DELTA Airline, I highly recommend and we will continue to use this airline.
No…Delta isn’t more flexible. I just messaged them and they were worse than American Airlines. American Airlines at least allows you to buy a second seat so you can put a second dog at the foot of your seat. Delta won’t allow that and won’t allow the cargo either. AA I’m not entirely sure that they don’t allow the dog as cargo.
I hope that the airlines take your pre-approval suggestion to heart. People have enough anxiety traveling in the first place. Thank you for the heads up.
I am so sorry you experienced this. I had a similar issue returning from a 2 week trip flying on American Airlines. I flew out of DC into Pensacola, Fl. with no problem. It was my return flight where I had my problem. An agent was Totally against me checking in with my 14lb miniature poodle. She said my dog was too big although he could go in his travel bag, turn around, and lay down. Totally subjective. She begrudgingly let me check him when I complained that he was allowed to travel into Pensacola with no problem. She said “ DC will let you do anything”. I am in the middle of a huge transition with a need to go back and forth. I’m worried every time I go because like you, I don’t know what I’m going to be told. I use ROVER and found a terrific sitter for short trips but for the longer trips, I’m praying a get an agent that won’t turn us away.
I have flown Southwest Airlines and they have never checked if my dog can stand up or sit up. And my dog is kinda tall but only weighs 12/13 pounds. I’ve flown with them more than once with my dog and haven’t had a problem
How much of a jerk do you have to be to make a family cancel their whole vacation I’m so sorry this happened. Very hurtful and selfish. Thank you for the heads up❤
I travelled from kuwait to California with my cat and their service was above & beyond of my expectations. I was not only in business class which most airlines did not allow, but I was even seated at a bulkhead seat without a seat in front of me and they told me that leaving him in front of me was no problem at all. He was in his carrier by my feet which made him feel safe. During the flight, I took his carrier and laid it next to me on the bed and we both slept like babies. In the past, I did fly with my precious dog. She was 14 pounds. It was always a bit stressful with the flight attendants until I had her certified as a service animal. Once she was a service animal, even the attendants played with her and cooed over her. Bottom line, for those of us that are loving pet parents, we are always at the mercy of airlines and their employees. What is crazy is that most people on the plane are way more unpredictable than any pet I’ve ever encountered. And let’s not even talk about some crazy kids that scream & yell & kick your seat the whole way.
How is the service dog certification process? I am getting a puppy next moth for ESA but I'll need to have him certified as an SD in order to travel but finding mix reviews.Thank you in advance.
Seriously? Are you saying that you are ‘pretending’ that you are speech, hearing and sighted….And are you saying that you are Deaf and Blind person, too?
This is a great video to share awareness about the change in rules. You have to be very adamant about reading the entire policy of the airline your flying or the country you’re going to to avoid this from happening. American Airlines states on their website that “Pets must be able to stand up and turn around, fitting comfortably inside the closed / zipped carrier” and that’s pretty subjective depending on who is checking you in.
that is such a difficult situation to have to deal with! My mother and I went through something similar when going to pick up our bernese mountain dog puppy in colorado 8 months ago (we live in MA so we were flying back to Boston). We were flying southwest back, the puppy was 8 weeks old 15 lbs and 3 ounces, he fit perfectly in the carrier (could get up, turn around-sprawl out). We went up to the desk to check him in and the lady was also not having it and was in the worst mood. She was telling us the the puppy barely fit in the carrier which was so untrue and that she was going to call over her supervisor to check out the puppy. The supervisor came over and looked at him, then looked back at the women checking us in and told her that the puppy fit fine. Thankfully we got onto the plane but the fact that she was giving us such a hard time even though the website told us he was 5 lbs under was unbelievable. Next weekend we will going to be getting another Berner puppy from the same breeder out there and are nervous they are going to give us a hard time again so we are going to be trying out United airlines and even bought 1st class tickets so he could have extra room to wiggle around. thank you guys so much for sharing your story it is so helpful to hear others discuss the difficulties with flying with pets nowadays!
I just went through the same situation with AA last night. Now we are staying in a hotel until tomorrow, canceled our reservations with AA and booked another flight with Jet Blue for tomorrow. I am crossing my fingers and praying to God they let us through this time. Otherwise I have no idea what to do, we can’t leave him alone.
I'm about to fly with AA and have a american bully she's restricted however a service dog but I'll have her go under the plane I'm hoping there's no issues
Travelling with esa s got banned due to abuse. We should thank those attention seekers which flew with picocks, snakes as esa without a carrier bag or case. We all thank you!
I totally agree with a pre-approval system to make sure prior to check in. Smarter than AA. Thank you for making this video. Hope this get improved for everyone.
I'm really struggling with this new process. My dog is not going to fit under a seat comfortably. He's also a senior so cargo is not an option. It shouldn't be this complicated. I hope you reported the AA bitter check-in lady. Sorry you experienced this 😔
Thank you for sharing your experience. It is really sad and worrisome especially when you have a senior dog. I’m a dog mom in Japan and the county itself is NOT so dog friendly compared with the States. Our dogs are like our children so I really hope that many airlines reconsider to be more pet friendly 🙏
Thank you for sharing this video!!!! A PRE-APPROVED process would be fantastic and save a whole lot of heartache & headache for passengers & airlines. By now you I would think some airline/s would have modified some of their seating areas to accommodate & designate specifically for pets. Even with the exact carrier requirements ( for United) , my carrier was still a bit difficult to fit under seat ( 18x11x11). This happened to me Thanksgiving of this year!!! I have a 13 lb, 5 month old petite goldendoodle and ran into this situation with United Airlines several days before Thanksgiving. I had just flown with her in Oct ( same route/ same airline) with no problems. Well, the only “minor “ issue was a rude flight attendant, who obviously did not approve of pets on airplanes! But, two days before Thanksgiving I arrived at airport, the attendant was ready to issue my ticket when another (sweet) attendant came by and started petting my pup ( her head was sticking out of carrier ( Big mistake!). As she pet her, my pup stretched out of carrier ~ and ticketer stopped😮 in her tracks, withdrew my tickets and said my pups legs were too long!! Oh no, ( 13 lbs, 13/14 inches) ~ she was absolutely comfortable when lying in her carrier ( 3 hr flight NC to Denver). So, we had to cancel our trip to join family for Thanksgiving!😭
You shoud definitely start a campaign that can go out there publicly to support dog flying in the cabin, and the pre-screening ideea is the best I heard!
Thanks for sharing-I’m really sorry you had to go through this. A similar thing happen to my mom’s dog flying on Delta probably 10 years ago. To this day I refuse to fly Delta unless absolutely necessary. I was almost denied boarding to my Yorkie (7lbs) on an Alaska flight for carrier size. However I’ve never had that problem with Southwest. As a result I decided to shop around for other pet carrier backpacks to see if I could find one that clearly was safe to travel with. This proved very difficult-as most pet carriers, much less backpacks, don’t meet the 17" x 11" x 9.5" soft sided dimensions published online by both Southwest and Alaska. Sherpa’s website has a “guarantee program” for domestic flights saying that if your pet is denied boarding for only the size of the carrier, your flight and pet fee with be reimbursed by them. Alaska and Southwest are included in this. Interestingly, their pet carriers are larger than what’s published on the airlines’ sites-however Sherpa says that as long as the soft sided carrier can be compressed to fit the dimensions, then it’s usually ok. Moral of the story: yes it’s totally subjective based on the person checking you in whether they allow you to board. But I feel like the checker is more likely to deny you boarding if the dog carrier fits carrier dimensions per their rules but the dog arbitrarily “appears to big” for the carrier-rather than if the dog looks like they have a lot of space but it’s a bit larger than dimensions. I think that’s why so few soft-sided carriers actually meet those published dimensions. I’ve decided to just steer clear of Alaska just in case and fly Southwest whenever possible. Below link to Sherpa’s Guaranteed On Board program: sherpapet.com/gob/
I read about a couple who were on a connecting flight and had their dog in a carrier much like this couple. So when they brought the dog up to the counter the agent refused them entry. So they were terrified that they would be stuck at the airport. However, their suitcases were already in the cargo hold so the couple demanded that they wanted their luggage if they couldn’t board the flight. The couple told the attendant to call the captain of the plane. The pilot showed up and heard that they already had flown on another plane and this was their last flight home. They also told the captain that they needed their luggage returned to them at the airport if they were denied the flight. However, the hassle of finding their luggage without removing a substantial amount of other luggage would have delayed the flight. The captain overrode the attendant and they boarded. If you are denied due to an attendant, try getting the pilot signed he/she have the last word. Not sure if this will always work, but an attendant who makes ill judgement calls due to attitude or misconceptions is way too much power.
I would recommend Delta. I flew with my dog last year to New York even though it’s not out the country I had no issues. They had me add him to my ticket and just had to do a health certificate(that they never checked). I will be flying with him again the end of August. Delta did not require a health certificate this go around but I may still get it done just to be on the safe side even though I was told he didn’t need it. I pray no problems though 🤞🏾 I can definitely update you when the trip is over.
I’m going through delta in a few days and my dog is 18lbs do you think she’ll be fine to ride in cabin with me ?? What all did they ask for when you arrived ?? Did she need to be able to turn around in the carry on ????
@@nikkiijnc when I do it I reached out to the Delta text message customer service all the time. They had to check to make sure space was available so they asked me the type of dog, how much he weighs plus his age. Gave that info and they confirmed that he would be able to flight and it would be $95 each way. Then they asked about if it was a soft sided or hard sided crate. Told them it’s soft sided and provided dimensions to make sure it’s permitted for each aircraft. They did say mine is a bit bigger then permitted but since it was soft sided it would be okay. Idk how cause the plane I’m on is basically the same one we flew on last year. I’m using the same carrier. If your dog is able to move around though they should allow her but it just always depends on the aircraft weight limit too plus plane size. So I just strongly suggest checking with delta before your flight because she does have to be added to your ticket.
The craziest thing about this is the dog needs to be stowed under the seat in front of you so there is no way they could stand up when they are placed there anyway. So it makes no sense to me if the dog is the correct weight and the carrier meets requirements, which was your case.
Another option is cargo. You will need a hard plastic airline-approved container for cargo, but they are larger than the under the seat option. My cats have gone this way and they were fine.
We just experienced this American Air which we booked ticketed us on Aer Lingus which is a no pet airline. fortunately, we noticed and cancelled. When we cancelled the ticket agent re-instated the ticket - We had to go to top mgmnt to get the ticket refunded. The ticketing agent then called us at home as harassment. This is routine for all airlines. BUYER beware.
I have had same problem with Hawaiian and southwest. Let us fly two times then depending on person at the counter determines if we go or not. So frustrating, I feel same my dog is everything to me. I would never do anything that would hurt her in any way. We have two homes and go back and forth.
This video is incredibly informative and timely! The new rules for traveling with pets on airlines can be quite confusing, so it's great to see someone sharing their experience and shedding light on this topic.
Youre not gonna want to read this but honestly your dog cant really stand up in that carrier with the top zipped. The fabric is stretching and the dogs legs are still very hunched. That would be like you traveling while having to bend over the whole time. When they say standing up, picture a small chihuahua, pomeranian whose head isn't gonna touch the top of carrier when standing, no bowing of legs etc.
Well that is the same for any human over 6 feet tall in economy class, their knees barely fit between two rows. By this logic people of certain height should be banned from flying too.🧐🤔
Wow getting denied at the check in counter ... that is harsh and must have been very disappointing ! Great video and very important information for people traveling with pets!
The problem is there are some incompetent employees who don't know much about their company's policies. My place of employment is a good example. They will just tell you anything and will not bat an eyelash if you ended up in a bind. Even the front desk that denied your dog was probably also misinformed and know nothing and just acted like he/she owns the airline and can say and do anything he/she wants. Their pay is low they don't care about their customers. We had bad experience as well.
Just wondering if you asked to speak to another person besides this woman like a manager or something? I just can’t imagine that one single person has ALL the power and control over regulating the dog going onto the plane. I’ve haven’t flown with a dog (yet) but wasn’t there someone else there that could have overruled this woman’s judgement and decision?
Thank you for making this video, this really stress me out every time esp airlines are limiting bag sizes and with more restrictions as time goes. It puts me at no solution situation with my brachicephalic dog so stressful
i booked first class ticket $3,950 with my service dog and because my Pomeranian was 21 pounds, they asked me to send my dog home and shave my dog under the seat, and they also charge me $125 American airline, i had to leave the airport and take uber to my dog sitter and missed a full day for my travel. its all cause the flight attendant was rude. it was a nightmare and i missed a very important business meeting cause the airline changed their mind on my dog when we already seat down on the flight. and they didnt refund my money too. AMERICAN AIRLINE!!!!!!!!!!! BAD! I WILL NEVER FLY WITH THIS AIRLINE AGAIN
Im sorry to hear about this experience. Just had my own so I came to TH-cam to see if I’m alone. I get that they have rules for a reason, but I totally agree it depends on the person at the front desk. Literally today I flew out from Fort Wayne, IN on American Airlines. The people at the ticketing office were awful, they were kept pushing on my dog lightly to try to get my dog to stand up. Then I was rudely told to get him up, so clearly this individual doesn’t know dogs, couldn’t get him to stand at all. I was so incredibly put off by this airline and I have flown multiple times with American. Southwest is more pet friendly and I’m going to try another airline.
Oh I would’ve immediately asked for a supervisor, a supervisors supervisor, the CEO - there is no way that Tiny little dog couldn’t go on that plane. I’m so sorry this happened to you :/
A well-known Canadian airline has changed its service dog program following significant changes to the U.S. Department of Transportation’s (DOT) rules on this topic. Starting on August 5, 2021, emotional support animals will not be accepted for travel in any cabin. As a result, and even though I am travelling domestically, this has affected my travel plans. My pet will have to remain in his carrier and I have to pay extra to bring him onboard. He is not even allowed out of his carrier in the airport before departure. I am extra nervous now travellling with my pug because of your experience. What a terrible thing to have happened. What makes it so unfair is that our pets are better behaved than some passengers. I even paid extra to sit in the first row between business class and economy so that his carrier will not be under a seat. Your fur baby is so cute. Safe travels in the future!!!
Travelling with esa s got banned due to abuse. We should thank those attention seekers which flew with picocks, snakes as esa without a carrier bag or case. We all thank you!
I brought mine in Canada from Philippine but thankfully I got her on the Cabin. Thankfully last year Canada dont have any restrictions with flying with your dogs. I also posted a video to give hope for those who are planning to bring their dog to Canada
Service from domestic airlines have been known to be way below par (same w/ the state of the planes). It's all about profit, cramping as many as possible, charging fees left and right flooded with abusive cocky employees. They won't learn unless the company goes down period
I have heard american airlines is the worst for allowing them on. When I was shopping for tickets, I actually filtered them out. I have my first flight coming up in Sept and need to take my dog. I am flying there on southwest and back on delta. Hope it goes ok!
I'm moving to an EU country later this year. I am planning to use the services of a pet transport company to transport my cat there from California. Those companies actually have an organization that sets standards for the transport of pets.
I had the same experience with American Airlines. I immediately went to Southwest Airlines and was issued a ticket and my dog and I flew back to Florida. I will never fly American again.
I just canceled our booked flights last night in Canada because we booked for our 2 dogs to come with us because I am terrified this will happen. I agree going to Airline directly and getting pre-approval stamp is only fair way. We too would have no backup and would be stuck. Letting one person make this decision is wrong. Help your customer before hand. So so sorry you went through this, we can't leave our dogs behind anymore either. No idea what we will do now. Thankyou for sharing. Much love to your furry baby❤❤❤
Never fly with American Airlines. I planned a trip with my dog to the Bahamas and the lady at the check in ruined our trip. Delta is the best airlines to fly with a pet in cabin!
I always have so much fun traveling with my service dog. When someone starts to give me a hard time, i smile and ask if today is their last day working for this company. Then hand them an envelope and say thanks have a nice day ( enter their name here) and walk onto the plane...... Most air lines give my dog his own seat free of charge. :) i will say only 2 people have been fired that i am aware of. But you never know.......... If you travel into another country with your dog, even a service animal you need to get them cleared and most places want you to have a Passport for your animal. Mine has one, Traveling to the EU just make sure you are cleared to travel into France. France has the most strict rules for travel and pets.
-I’m flying with my puppy in July from Omaha to Seattle in July,my miniature poodle will be prob 8 lbs,I have a carrier with wheels,they can come off,I already have given southwest the info that I will be bringing a small dog,wow I’m getting nervous now.I have all here records,and was told that 10 days before,to get a vet ok to fly,I’m going to stay with my daughter,so I hope that I get a nice person checking me in!
Wow! What a horrible experience. I am taking my 13 pound dog to the UK via Dublin in June. So scary to think that this could happen. Perhaps for international travel where you need the pet travel certificate completed by a vet...perhaps it should be up to the vet to state if the pet is ok to be transported in the carrier.
That's a great point Suzann! However, it seems since the airlines are the ones transporting us, they have the final say. We haven't tried flying with him since this incident but are considering trying on a different airline to see if the results are the same. - Jenny and Lance
How was your flight?? We are moving to the UK and originally looked at flying to Dublin with our dogs, then ferry over to the UK. But it seems you cant fly to Ireland either with dog in cabin… so now we’re looking at a really long chunnel route from Paris.
I am planning to take a dog by plane as well. The think is, that if they write the dog needs to be able to stand up, they do not mean just the body has to fix in the bag, they mean the whole dog including the head. And that is a big problem, if your dog is higher than 20cm
I hate to be rude, but air travel and pets don't mix due to policies at airports everywhere. New rules are serious things to obey on behalf of traveling with pets you own in the world. Paws up if you ruffly agree.
My fam and I were planning a trip and due to the frustrations when dealing with airlines we will be waiting till after hell freezes over to fly. We will be traveling in other ways
@@MollysMum-A.K. they said she was too big for her carrier since she couldn’t stand all the way up without touching the top. she did buy another carrier over the size limit and they let her on the plane on another flight though.
That's the one thing I keep hearing, the person at the counter, makes the final decision even though everything has been met by their requirements. Which is crazy, what the hell are the rules and requirements used for, oh yes a guideline. they need to add, please note, if anyone at the counter is having a bad day, doesn't like how you look, doesn't like where your passport is from, thinks you have bad fashion sense, your name is close to the person they are hating that day.... basically anything that makes no sense, they can choose to use their personal feelings to deny you.
I’m so glad your dog did not have to go into cargo. I’ve heard horror stories about that. Your baby looks like a perfect size, imo. I’m hoping to take my 6lb chihuahua to Montana with me this fall.
Thank you so much for your video! I am so sorry for your experience, definitely it is something that needs to be addressed! We are planning in a couple of months to hopefully fly our two dogs to UK via France with delta. They state that they have to fit in the carrier (no weight limit) both are completely viable on the websites guidelines and the same as you and now I am so scared. What do you recommend and have you travelled again with your pup since then? Please let me know and thanks again!
Hi Ciara - We haven't tried flying with our pup since this video but we did talk with multiple United reps and they said they did not care as long as our dog is in the carrier. Our experience could have just been one bad one with one specific person? I would maybe call Delta and double check their requirements especially for overseas flights. We wish you the best of luck and hope your trip goes well without any issue. - Jenny and Lance
Thank you so much for making this video! This happened to me TODAY with American. I am absolutely seething. They said that he had to be able sit STRAIGHT up in his kennel (that’s supposed to be 11 inches tall???) what dog is 11 inches tall when sitting up???? I cried and had to reschedule my flight.
Agreed, and the airlines limit ht size more and more so frustrating. People are having more pets but airlines does not reflect this at all. Not pet friendly.
Question ? Did they ask you guys for a health certificate at the counter? I’m traveling to Mexico and just want to make sure what exactly they ask for , thank you 🙏
I’m moving from NY to FL, I have a small dachshund 11lbs. Besides vaccinations and right size bag. Is there any other document does needed? first time doing this.
We would contact the specific airline and ask for their specific rules Then, ask about denial at the check in counter too. Good luck! - Jenny and Lance
I'm hoping to fly with my dog next month...could you say your dog's dimensions? Because I'm worried my dog is too big and I really don't know what to do, because I must fly with him. :-| He is 13lbs but kind of long and tall....
On the phone they said we were fine but when we checked in at the airport, the AA employee's opinion was that our dog was too big, even though he fit in the carrier and the carrier was approved for in cabin use. It was an employees opinion and when we asked to speak with the manager, the manager backed the employees opinion. - Jenny and Lance
Im sooo sorry you went thru this, that lady at the counter sounds like a miserable jerk. One thing I know, DONT EVER consider putting your dog in cargo, thats just an automatic NO for me. Think of how terrified they would be and not have you guys around to comfort him. I hope you find another airline who will make your travels easier.
Airlines don’t want you to bring dogs from another country. And that’s why pet stores are overpriced 6k to 9k for a frenchy. 6k for a golden retriever my friend want a husky and he paid 4000. 🤯 I just visited my parents in colombia and a pure frenchy With all the shots Cost around 500 dollars
I never fly American. I’ve never had a more incompetent airline. Lost bags, canceled flights without notice. The list goes on. Now with dogs. It’s just stupid.
That was so sad and concerning😢. But “some” flight attendant do be waking on the wrong of their bed with American Airline. @americanairline #americanairline I had a bed experience flying with my one year old baby with an flight attendant. He was very unpleasant to my and my baby. He wouldn’t let her playpen bed go. We did not bring a stroller due to that and was told it’ll be fine. #2. The playpen bed was actually smaller than a stroller and car seat. It was a bad experience & almost miss my flight. When I told him that please sir I’m about to miss my flight. He said to me I’ll make sure you miss your flight🤔. I felt hopeless. Then I blew out I was able to get the attention of the supervisor. He rushed over and came to assist me. He apologized million times to me then said he will deal with him which I’m hope he did. Thank God I didn’t miss my flight due to that life saver nice supervisor. So, again rather is a puppy or baby some it’ll depend on who has or loves kids or pets… now I’m thinking of getting my baby a small pet that’s a concern to us because we do travel. so sorry to hear that.
Sorry for your inconvenience with that airline why didn’t you speak to a supervisor about that person our pets are part of our family and we love ❤️ them why keep changing the laws all the time and put people in a bad situation thanks for sharing and best wishes to you both
It’s like the lady that wanted her pet was approved and then she gets on the plane and the story says all you have to put him on the luggage rack on the top of the plane. The woman said it wasn’t right anyway the dog and I’m dying on the flight because of the stupidity of a worker because they want to be in control all the time I understand that it’s a stressful job, but if you cannot work with people and by the rules that are written in their statements, then they shouldn’t be working there. They make up their own rules if they just don’t like.
Did you get a response from AA? Subjectivity like this is a form of discrimination. Most importantly, no one can’t plan for how any one random person is going to respond. I hope the airline worked to resolve this with you and provided some retribution. Otherwise, no more American Airlines for me !
Emotional support actually exist only on flights to or from north America... All other world is just 🗿🗿🗿 in cabin we can take only those pet, who are less than 8 kilo with the transporter...
![Bye Bye Bye - *NSYNC [Edit Audio]](http://i.ytimg.com/vi/z-BHywwl_O4/mqdefault.jpg)
![[ ออกกอง ] วัยหนุ่ม 2544 โลกหลังลูกกรง..ทัวร์กองถ่ายหนังใน "คุกของจริง" | JUSTดูIT.](http://i.ytimg.com/vi/vB--aOkZCpw/mqdefault.jpg)
Another thing...for those people who think that pets are just a "dumb animal"... Pets, especially dogs are BETTER than people. Its 1000% love and loyalty ALWAYS. No one can honestly make that statement about people.
You should have made her call a manager over or supervisor and explain to them that the rules need to be more clear online.
This is so subjective, its incredible. Whoever is at the counter determines which dog can go and which can't. I cannot believe that TODAY when so many people have dogs and cats and wish to travel with their furry family members WE still haven't figured out proper, easy and safe ways to make it happen. I have two that fit any limit on board, but the other two dogs would have to fly cargo and I would never do that to them. I wish they offered on board larger dog space for the same price as a human ticket. I would totally pay for that!
As a single dog mom who traveled back and forth with a puppy from FL to CT from the time she was 5 months old (she’s now 2.5), I second everything you two are saying and am so incredibly disappointed with the experiences we have had since the law change…for many reasons. I am not in disagreement with there needing to be stricter restrictions in place OR having to pay. It’s a bummer to have to keep them in the carrier, but even that is understandable. What upsets me is that the law change was designed to practically eliminate animals on board all together. It is absolutely 1000% rolling the dice every single time we fly - and not just at check-in, at every. single. stop from there to the gate and then again once you step on board. If they like dogs and you have one who’s in their carrier seemingly unbothered, you’re fine…until you board the plane. If the flight attendant likes dogs? Wonderful experience. They ask if they need water and allow you to “bend” the rules a bit and unzip the top so they can feel less stressed if you have a dog friendly passenger next to you. If they don’t like dogs? You are bullied the entire flight and made to feel like you are putting everyone’s lives in danger by bringing aboard the “living carry-on” that you PAID the airline to take. It’s truly so disheartening and even despite all of the experience we have flying together, you never really know what you’re going to get. I have flown multiple airlines since the change and they have all been horrible and amazing simultaneously. I hope this conversation picks up somewhere on the internet…because for whatever reason people aren’t talking about it online. I’d love to hear updates on any travel you have done with your dog since…
Completely agreed. This is very stressful esp for having pet with flat nose (they are not allowed to cargo!). They only accept very tiny dogs in cabin. I feel so stressed by these policies changing requesting dogs to be smaller and smaller..
Wonder if we can all ban together and write for a change? Across all airlines at least domestically
dog mommy lol
It really depends who's at the front and what airline. Delta is more pet friendly. We have the same carrier. My Shih tzu dog is 20 lbs and they allowed him. The front lady did not even weigh him nor look inside. My dog was in his carrier the whole time. We traveled from S. Korea to US with one stop over. My fur baby was fine and behaved the whole time.
I remember when we were going to Kirea, it was a different airline. The lady personnel did not allow him either. At that time, my dog was 17 lbs. We did not even get to the main counter yet to check in. She was just some random lady personnel walking around and told us, our dog was not allowed. Unfortunately, me and my dog had to separate our flights from the rest of the family. Fortunately, Delta had an available seat that same day who accepted my dog.
That's why, traveling back to US, we made sure to take Delta again to avoid problems like that. And Delta was awesome!! I applaud them for being so pet friendly. Our dog is not just a pet. He is a family. I will stay with him no matter what happens and find other ways or means to take him with us.
DELTA Airline, I highly recommend and we will continue to use this airline.
No…Delta isn’t more flexible. I just messaged them and they were worse than American Airlines. American Airlines at least allows you to buy a second seat so you can put a second dog at the foot of your seat. Delta won’t allow that and won’t allow the cargo either. AA I’m not entirely sure that they don’t allow the dog as cargo.
I hope that the airlines take your pre-approval suggestion to heart. People have enough anxiety traveling in the first place.
Thank you for the heads up.
A pre approval process is a brilliant idea! I hope this happens.
I am so sorry you experienced this. I had a similar issue returning from a 2 week trip flying on American Airlines. I flew out of DC into Pensacola, Fl. with no problem. It was my return flight where I had my problem. An agent was Totally against me checking in with my 14lb miniature poodle. She said my dog was too big although he could go in his travel bag, turn around, and lay down. Totally subjective. She begrudgingly let me check him when I complained that he was allowed to travel into Pensacola with no problem. She said “ DC will let you do anything”. I am in the middle of a huge transition with a need to go back and forth. I’m worried every time I go because like you, I don’t know what I’m going to be told. I use ROVER and found a terrific sitter for short trips but for the longer trips, I’m praying a get an agent that won’t turn us away.
I have flown Southwest Airlines and they have never checked if my dog can stand up or sit up. And my dog is kinda tall but only weighs 12/13 pounds.
I’ve flown with them more than once with my dog and haven’t had a problem
How much of a jerk do you have to be to make a family cancel their whole vacation I’m so sorry this happened. Very hurtful and selfish. Thank you for the heads up❤
I travelled from kuwait to California with my cat and their service was above & beyond of my expectations. I was not only in business class which most airlines did not allow, but I was even seated at a bulkhead seat without a seat in front of me and they told me that leaving him in front of me was no problem at all. He was in his carrier by my feet which made him feel safe. During the flight, I took his carrier and laid it next to me on the bed and we both slept like babies.
In the past, I did fly with my precious dog. She was 14 pounds. It was always a bit stressful with the flight attendants until I had her certified as a service animal. Once she was a service animal, even the attendants played with her and cooed over her.
Bottom line, for those of us that are loving pet parents, we are always at the mercy of airlines and their employees. What is crazy is that most people on the plane are way more unpredictable than any pet I’ve ever encountered. And let’s not even talk about some crazy kids that scream & yell & kick your seat the whole way.
How is the service dog certification process? I am getting a puppy next moth for ESA but I'll need to have him certified as an SD in order to travel but finding mix reviews.Thank you in advance.
@@68global-katherinevegagil Hi! Let me know if you found out how to do this, I’m also wondering.
Seriously? Are you saying that you are ‘pretending’ that you are speech, hearing and sighted….And are you saying that you are Deaf and Blind person, too?
This is a great video to share awareness about the change in rules. You have to be very adamant about reading the entire policy of the airline your flying or the country you’re going to to avoid this from happening. American Airlines states on their website that “Pets must be able to stand up and turn around, fitting comfortably inside the closed / zipped carrier” and that’s pretty subjective depending on who is checking you in.
that is such a difficult situation to have to deal with! My mother and I went through something similar when going to pick up our bernese mountain dog puppy in colorado 8 months ago (we live in MA so we were flying back to Boston). We were flying southwest back, the puppy was 8 weeks old 15 lbs and 3 ounces, he fit perfectly in the carrier (could get up, turn around-sprawl out). We went up to the desk to check him in and the lady was also not having it and was in the worst mood. She was telling us the the puppy barely fit in the carrier which was so untrue and that she was going to call over her supervisor to check out the puppy. The supervisor came over and looked at him, then looked back at the women checking us in and told her that the puppy fit fine. Thankfully we got onto the plane but the fact that she was giving us such a hard time even though the website told us he was 5 lbs under was unbelievable.
Next weekend we will going to be getting another Berner puppy from the same breeder out there and are nervous they are going to give us a hard time again so we are going to be trying out United airlines and even bought 1st class tickets so he could have extra room to wiggle around.
thank you guys so much for sharing your story it is so helpful to hear others discuss the difficulties with flying with pets nowadays!
How did that work out?
I just went through the same situation with AA last night. Now we are staying in a hotel until tomorrow, canceled our reservations with AA and booked another flight with Jet Blue for tomorrow. I am crossing my fingers and praying to God they let us through this time. Otherwise I have no idea what to do, we can’t leave him alone.
How did it go with Jet Blue?
TELL US WHAT HAPPENED!!!
Jet Blue was awesome, they let us board the plane with our dog without complaints. In fact I saw another larger than mine in our flight.
I'm about to fly with AA and have a american bully she's restricted however a service dog but I'll have her go under the plane I'm hoping there's no issues
But they will allow a kid scream for hours on a flight! It’s so arbitrary and maddening
Travelling with esa s got banned due to abuse. We should thank those attention seekers which flew with picocks, snakes as esa without a carrier bag or case. We all thank you!
I totally agree with a pre-approval system to make sure prior to check in. Smarter than AA. Thank you for making this video. Hope this get improved for everyone.
I'm really struggling with this new process. My dog is not going to fit under a seat comfortably. He's also a senior so cargo is not an option. It shouldn't be this complicated. I hope you reported the AA bitter check-in lady. Sorry you experienced this 😔
Thank you so much for making this video ❤️❤️❤️❤️❤️let’s share it to all the airlines
Thank you for sharing your experience.
It is really sad and worrisome especially when you have a senior dog.
I’m a dog mom in Japan and the county itself is NOT so dog friendly compared with the States.
Our dogs are like our children so I really hope that many airlines reconsider to be more pet friendly 🙏
Thank you for sharing this video!!!! A PRE-APPROVED process would be fantastic and save a whole lot of heartache & headache for passengers & airlines. By now you I would think some airline/s would have modified some of their seating areas to accommodate & designate specifically for pets. Even with the exact carrier requirements ( for United) , my carrier was still a bit difficult to fit under seat ( 18x11x11).
This happened to me Thanksgiving of this year!!! I have a 13 lb, 5 month old petite goldendoodle and ran into this situation with United Airlines several days before Thanksgiving. I had just flown with her in Oct ( same route/ same airline) with no problems. Well, the only “minor “ issue was a rude flight attendant, who obviously did not approve of pets on airplanes!
But, two days before Thanksgiving I arrived at airport, the attendant was ready to issue my ticket when another (sweet) attendant came by and started petting my pup ( her head was sticking out of carrier ( Big mistake!). As she pet her, my pup stretched out of carrier ~ and ticketer stopped😮 in her tracks, withdrew my tickets and said my pups legs were too long!! Oh no, ( 13 lbs, 13/14 inches) ~ she was absolutely comfortable when lying in her carrier ( 3 hr flight NC to Denver). So, we had to cancel our trip to join family for Thanksgiving!😭
Only travel with Alaska or Southwest with pets. They are super pet friendly and flexible.
Ugh I’m so worried about this and I agree I think it’s a huge issue. Thank you for making this video!
Thanks Kalyssa! We hope this was just one bad incident/policy issue and that you have better luck than we did. - Jenny and Lance
Update: everything went smoothly!!
You shoud definitely start a campaign that can go out there publicly to support dog flying in the cabin, and the pre-screening ideea is the best I heard!
Thanks for sharing-I’m really sorry you had to go through this. A similar thing happen to my mom’s dog flying on Delta probably 10 years ago. To this day I refuse to fly Delta unless absolutely necessary.
I was almost denied boarding to my Yorkie (7lbs) on an Alaska flight for carrier size. However I’ve never had that problem with Southwest. As a result I decided to shop around for other pet carrier backpacks to see if I could find one that clearly was safe to travel with. This proved very difficult-as most pet carriers, much less backpacks, don’t meet the 17" x 11" x 9.5" soft sided dimensions published online by both Southwest and Alaska.
Sherpa’s website has a “guarantee program” for domestic flights saying that if your pet is denied boarding for only the size of the carrier, your flight and pet fee with be reimbursed by them. Alaska and Southwest are included in this. Interestingly, their pet carriers are larger than what’s published on the airlines’ sites-however Sherpa says that as long as the soft sided carrier can be compressed to fit the dimensions, then it’s usually ok.
Moral of the story: yes it’s totally subjective based on the person checking you in whether they allow you to board. But I feel like the checker is more likely to deny you boarding if the dog carrier fits carrier dimensions per their rules but the dog arbitrarily “appears to big” for the carrier-rather than if the dog looks like they have a lot of space but it’s a bit larger than dimensions. I think that’s why so few soft-sided carriers actually meet those published dimensions. I’ve decided to just steer clear of Alaska just in case and fly Southwest whenever possible.
Below link to Sherpa’s Guaranteed On Board program:
sherpapet.com/gob/
I read about a couple who were on a connecting flight and had their dog in a carrier much like this couple. So when they brought the dog up to the counter the agent refused them entry. So they were terrified that they would be stuck at the airport. However, their suitcases were already in the cargo hold so the couple demanded that they wanted their luggage if they couldn’t board the flight. The couple told the attendant to call the captain of the plane.
The pilot showed up and heard that they already had flown on another plane and this was their last flight home. They also told the captain that they needed their luggage returned to them at the airport if they were denied the flight. However, the hassle of finding their luggage without removing a substantial amount of other luggage would have delayed the flight. The captain overrode the attendant and they boarded.
If you are denied due to an attendant, try getting the pilot signed he/she have the last word. Not sure if this will always work, but an attendant who makes ill judgement calls due to attitude or misconceptions is way too much power.
I would recommend Delta. I flew with my dog last year to New York even though it’s not out the country I had no issues. They had me add him to my ticket and just had to do a health certificate(that they never checked). I will be flying with him again the end of August. Delta did not require a health certificate this go around but I may still get it done just to be on the safe side even though I was told he didn’t need it. I pray no problems though 🤞🏾 I can definitely update you when the trip is over.
I’m going through delta in a few days and my dog is 18lbs do you think she’ll be fine to ride in cabin with me ?? What all did they ask for when you arrived ?? Did she need to be able to turn around in the carry on ????
@@nikkiijnc when I do it I reached out to the Delta text message customer service all the time. They had to check to make sure space was available so they asked me the type of dog, how much he weighs plus his age. Gave that info and they confirmed that he would be able to flight and it would be $95 each way. Then they asked about if it was a soft sided or hard sided crate. Told them it’s soft sided and provided dimensions to make sure it’s permitted for each aircraft. They did say mine is a bit bigger then permitted but since it was soft sided it would be okay. Idk how cause the plane I’m on is basically the same one we flew on last year. I’m using the same carrier. If your dog is able to move around though they should allow her but it just always depends on the aircraft weight limit too plus plane size. So I just strongly suggest checking with delta before your flight because she does have to be added to your ticket.
I don’t recommend Delta. I just talked to them and they are worse than AA.
The craziest thing about this is the dog needs to be stowed under the seat in front of you so there is no way they could stand up when they are placed there anyway. So it makes no sense to me if the dog is the correct weight and the carrier meets requirements, which was your case.
Another option is cargo. You will need a hard plastic airline-approved container for cargo, but they are larger than the under the seat option. My cats have gone this way and they were fine.
Thank u! No AA for us and our pup!
I always fly with American Airlines and I've never had any issues traveling with my dog.
What size is he?
We just experienced this American Air which we booked ticketed us on Aer Lingus which is a no pet airline. fortunately, we noticed and cancelled. When we cancelled the ticket agent re-instated the ticket - We had to go to top mgmnt to get the ticket refunded. The ticketing agent then called us at home as harassment. This is routine for all airlines. BUYER beware.
I have had same problem with Hawaiian and southwest. Let us fly two times then depending on person at the counter determines if we go or not. So frustrating, I feel same my dog is everything to me. I would never do anything that would hurt her in any way. We have two homes and go back and forth.
The carrier you had was way to small your dogs back was touching the ceiling of the carrier, suppose to have 2-3 inches above the it of free space
You folks are so wonderful. I have not been traveling with my dog for a few years. 2019. I am clueless on the current rules.🐶👍🐶
This video is incredibly informative and timely! The new rules for traveling with pets on airlines can be quite confusing, so it's great to see someone sharing their experience and shedding light on this topic.
Youre not gonna want to read this but honestly your dog cant really stand up in that carrier with the top zipped. The fabric is stretching and the dogs legs are still very hunched. That would be like you traveling while having to bend over the whole time. When they say standing up, picture a small chihuahua, pomeranian whose head isn't gonna touch the top of carrier when standing, no bowing of legs etc.
Well that is the same for any human over 6 feet tall in economy class, their knees barely fit between two rows. By this logic people of certain height should be banned from flying too.🧐🤔
Wow getting denied at the check in counter ... that is harsh and must have been very disappointing ! Great video and very important information for people traveling with pets!
Thanks for your empathy and yes, we are hoping it will help other pet owners who travel😊
The problem is there are some incompetent employees who don't know much about their company's policies. My place of employment is a good example. They will just tell you anything and will not bat an eyelash if you ended up in a bind. Even the front desk that denied your dog was probably also misinformed and know nothing and just acted like he/she owns the airline and can say and do anything he/she wants. Their pay is low they don't care about their customers. We had bad experience as well.
Just wondering if you asked to speak to another person besides this woman like a manager or something? I just can’t imagine that one single person has ALL the power and control over regulating the dog going onto the plane. I’ve haven’t flown with a dog (yet) but wasn’t there someone else there that could have overruled this woman’s judgement and decision?
Thank you for making this video, this really stress me out every time esp airlines are limiting bag sizes and with more restrictions as time goes. It puts me at no solution situation with my brachicephalic dog so stressful
i booked first class ticket $3,950 with my service dog and because my Pomeranian was 21 pounds, they asked me to send my dog home and shave my dog under the seat, and they also charge me $125 American airline, i had to leave the airport and take uber to my dog sitter and missed a full day for my travel. its all cause the flight attendant was rude. it was a nightmare and i missed a very important business meeting cause the airline changed their mind on my dog when we already seat down on the flight. and they didnt refund my money too. AMERICAN AIRLINE!!!!!!!!!!! BAD! I WILL NEVER FLY WITH THIS AIRLINE AGAIN
Im sorry to hear about this experience. Just had my own so I came to TH-cam to see if I’m alone. I get that they have rules for a reason, but I totally agree it depends on the person at the front desk. Literally today I flew out from Fort Wayne, IN on American Airlines. The people at the ticketing office were awful, they were kept pushing on my dog lightly to try to get my dog to stand up. Then I was rudely told to get him up, so clearly this individual doesn’t know dogs, couldn’t get him to stand at all. I was so incredibly put off by this airline and I have flown multiple times with American. Southwest is more pet friendly and I’m going to try another airline.
Oh I would’ve immediately asked for a supervisor, a supervisors supervisor, the CEO - there is no way that Tiny little dog couldn’t go on that plane. I’m so sorry this happened to you :/
A well-known Canadian airline has changed its service dog program following significant changes to the U.S. Department of Transportation’s (DOT) rules on this topic. Starting on August 5, 2021, emotional support animals will not be accepted for travel in any cabin. As a result, and even though I am travelling domestically, this has affected my travel plans. My pet will have to remain in his carrier and I have to pay extra to bring him onboard. He is not even allowed out of his carrier in the airport before departure. I am extra nervous now travellling with my pug because of your experience. What a terrible thing to have happened. What makes it so unfair is that our pets are better behaved than some passengers. I even paid extra to sit in the first row between business class and economy so that his carrier will not be under a seat. Your fur baby is so cute. Safe travels in the future!!!
Thanks for sharing and I hope you and your pug the best and safe travels!
Travelling with esa s got banned due to abuse. We should thank those attention seekers which flew with picocks, snakes as esa without a carrier bag or case. We all thank you!
@@CrazyEmptyNest you should of filed a complaint on the check in lady and call her superiour and also smack them in their faces with their regulations
They will not let pugs fly anymore due to the nose 🤦♀️
I brought mine in Canada from Philippine but thankfully I got her on the Cabin. Thankfully last year Canada dont have any restrictions with flying with your dogs. I also posted a video to give hope for those who are planning to bring their dog to Canada
Service from domestic airlines have been known to be way below par (same w/ the state of the planes). It's all about profit, cramping as many as possible, charging fees left and right flooded with abusive cocky employees. They won't learn unless the company goes down period
I have heard american airlines is the worst for allowing them on. When I was shopping for tickets, I actually filtered them out. I have my first flight coming up in Sept and need to take my dog. I am flying there on southwest and back on delta. Hope it goes ok!
I'm moving to an EU country later this year. I am planning to use the services of a pet transport company to transport my cat there from California. Those companies actually have an organization that sets standards for the transport of pets.
I had the same experience with American Airlines. I immediately went to Southwest Airlines and was issued a ticket and my dog and I flew back to Florida. I will never fly American again.
I just canceled our booked flights last night in Canada because we booked for our 2 dogs to come with us because I am terrified this will happen. I agree going to Airline directly and getting pre-approval stamp is only fair way. We too would have no backup and would be stuck. Letting one person make this decision is wrong. Help your customer before hand. So so sorry you went through this, we can't leave our dogs behind anymore either. No idea what we will do now.
Thankyou for sharing. Much love to your furry baby❤❤❤
Never fly with American Airlines. I planned a trip with my dog to the Bahamas and the lady at the check in ruined our trip. Delta is the best airlines to fly with a pet in cabin!
I always have so much fun traveling with my service dog. When someone starts to give me a hard time, i smile and ask if today is their last day working for this company. Then hand them an envelope and say thanks have a nice day ( enter their name here) and walk onto the plane...... Most air lines give my dog his own seat free of charge. :) i will say only 2 people have been fired that i am aware of. But you never know..........
If you travel into another country with your dog, even a service animal you need to get them cleared and most places want you to have a Passport for your animal. Mine has one, Traveling to the EU just make sure you are cleared to travel into France. France has the most strict rules for travel and pets.
I am flying with my two pets via American Airlines from tx to Washington. I hope I am able to take my dogs with me otherwise I am not going
Go with Korean airlines with no hassle👍
MY DOG IS MY CHILD!!!!!! IM 1000% WITH YOU!
-I’m flying with my puppy in July from Omaha to Seattle in July,my miniature poodle will be prob 8 lbs,I have a carrier with wheels,they can come off,I already have given southwest the info that I will be bringing a small dog,wow I’m getting nervous now.I have all here records,and was told that 10 days before,to get a vet ok to fly,I’m going to stay with my daughter,so I hope that I get a nice person checking me in!
Wow! What a horrible experience.
I am taking my 13 pound dog to the UK via Dublin in June. So scary to think that this could happen. Perhaps for international travel where you need the pet travel certificate completed by a vet...perhaps it should be up to the vet to state if the pet is ok to be transported in the carrier.
That's a great point Suzann! However, it seems since the airlines are the ones transporting us, they have the final say. We haven't tried flying with him since this incident but are considering trying on a different airline to see if the results are the same. - Jenny and Lance
Hows your flight with your dog suzann?
How was your flight?? We are moving to the UK and originally looked at flying to Dublin with our dogs, then ferry over to the UK. But it seems you cant fly to Ireland either with dog in cabin… so now we’re looking at a really long chunnel route from Paris.
Buy your own boat and travel with your dog in style.
I am planning to take a dog by plane as well. The think is, that if they write the dog needs to be able to stand up, they do not mean just the body has to fix in the bag, they mean the whole dog including the head. And that is a big problem, if your dog is higher than 20cm
I’m flying delta airlines my dog is 21 pounds,I called the airline they said it was ok?
I hate to be rude, but air travel and pets don't mix due to policies at airports everywhere. New rules are serious things to obey on behalf of traveling with pets you own in the world. Paws up if you ruffly agree.
My fam and I were planning a trip and due to the frustrations when dealing with airlines we will be waiting till after hell freezes over to fly. We will be traveling in other ways
The problem is American Airlines. No other airline has this issue
my mom just got her 10 pound, small dog denied from boarding on United :(
@@courtb.7181whaaat? Why?
@@MollysMum-A.K. they said she was too big for her carrier since she couldn’t stand all the way up without touching the top. she did buy another carrier over the size limit and they let her on the plane on another flight though.
I wish I could see your dog to have an idea. Mine is 14.2 pounds but he’s a mix maltese on the tall side about 14”H and 15”L
So what is the new rule? I’m missing it? Subjectivity?
Animals dogs are even better then people ❤❤❤❤ they should be treated as people
That's crazy, how can rules be set at someone's discretion? These people are completely uncaring of their own customers.
That's the one thing I keep hearing, the person at the counter, makes the final decision even though everything has been met by their requirements. Which is crazy, what the hell are the rules and requirements used for, oh yes a guideline. they need to add, please note, if anyone at the counter is having a bad day, doesn't like how you look, doesn't like where your passport is from, thinks you have bad fashion sense, your name is close to the person they are hating that day.... basically anything that makes no sense, they can choose to use their personal feelings to deny you.
I’m so glad your dog did not have to go into cargo. I’ve heard horror stories about that. Your baby looks like a perfect size, imo. I’m hoping to take my 6lb chihuahua to Montana with me this fall.
How did it go?? Any issues with the airlines?
Thank you so much for your video! I am so sorry for your experience, definitely it is something that needs to be addressed! We are planning in a couple of months to hopefully fly our two dogs to UK via France with delta. They state that they have to fit in the carrier (no weight limit) both are completely viable on the websites guidelines and the same as you and now I am so scared. What do you recommend and have you travelled again with your pup since then? Please let me know and thanks again!
Hi Ciara - We haven't tried flying with our pup since this video but we did talk with multiple United reps and they said they did not care as long as our dog is in the carrier. Our experience could have just been one bad one with one specific person? I would maybe call Delta and double check their requirements especially for overseas flights. We wish you the best of luck and hope your trip goes well without any issue. - Jenny and Lance
Brutal...we just flew to San Jose Del Cabo, Mexico and saw people with their dogs both ways...United Airlines fyi
Did the dogs look like they could stand up all the way without touching the carrier?
Thank you so much for making this video! This happened to me TODAY with American. I am absolutely seething. They said that he had to be able sit STRAIGHT up in his kennel (that’s supposed to be 11 inches tall???) what dog is 11 inches tall when sitting up???? I cried and had to reschedule my flight.
Agreed, and the airlines limit ht size more and more so frustrating. People are having more pets but airlines does not reflect this at all. Not pet friendly.
What airline did you use to reschedule your flight?
Good to know.
I'm SO Sorry you guys dealt with the Airline issues.. Just curious... did you try to escalate to a supervisor?
Yes, the supervisor backed the employee.
Question ? Did they ask you guys for a health certificate at the counter? I’m traveling to Mexico and just want to make sure what exactly they ask for , thank you 🙏
I have a German Shepard who is 80lbs, am I gonna be able to take him on a flight to Puerto Rico?
The dog is too high to be admitted to any flights. Most of the airlines will deny boarding such a size dog.
That’s horrible! Did they at least refund you your tickets?
I would have asked to talk to a manager or a higher up person that’s ridiculous
We did - she backed her employee.
I’m moving from NY to FL, I have a small dachshund 11lbs. Besides vaccinations and right size bag. Is there any other document does needed? first time doing this.
We would contact the specific airline and ask for their specific rules Then, ask about denial at the check in counter too. Good luck! - Jenny and Lance
No. I would still have vet records just in case, but they typically don’t require them. And don’t fly American
@Crazy Empty Next What sucks is calling these Airlines and getting people that don't even speak English/German properly. Annoying AF
What airline?????? So I can keep away.
American Airlines
I'm hoping to fly with my dog next month...could you say your dog's dimensions? Because I'm worried my dog is too big and I really don't know what to do, because I must fly with him. :-| He is 13lbs but kind of long and tall....
Why did you get denied
On the phone they said we were fine but when we checked in at the airport, the AA employee's opinion was that our dog was too big, even though he fit in the carrier and the carrier was approved for in cabin use. It was an employees opinion and when we asked to speak with the manager, the manager backed the employees opinion. - Jenny and Lance
@@CrazyEmptyNest can you send me a photo of your dog in the carrier?
@@annaneufeld8571 - sorry, we don't have the carrier anymore.
Ps Scooby is adorable ❤
We adopted him in Italy 17 years ago and he's still with us!
I would have requested to speak to a supervisor and called the AA number. They may have overruled her.
Im sooo sorry you went thru this, that lady at the counter sounds like a miserable jerk. One thing I know, DONT EVER consider putting your dog in cargo, thats just an automatic NO for me. Think of how terrified they would be and not have you guys around to comfort him. I hope you find another airline who will make your travels easier.
We need a puppy 🐶 Dog Passport System 110%
Can I know the size of your carrier?
Airlines don’t want you to bring dogs from another country. And that’s why pet stores are overpriced 6k to 9k for a frenchy. 6k for a golden retriever my friend want a husky and he paid 4000. 🤯 I just visited my parents in colombia and a pure frenchy With all the shots Cost around 500 dollars
I never fly American. I’ve never had a more incompetent airline. Lost bags, canceled flights without notice. The list goes on. Now with dogs. It’s just stupid.
That was so sad and concerning😢. But “some” flight attendant do be waking on the wrong of their bed with American Airline. @americanairline #americanairline I had a bed experience flying with my one year old baby with an flight attendant. He was very unpleasant to my and my baby. He wouldn’t let her playpen bed go. We did not bring a stroller due to that and was told it’ll be fine. #2. The playpen bed was actually smaller than a stroller and car seat. It was a bad experience & almost miss my flight. When I told him that please sir I’m about to miss my flight. He said to me I’ll make sure you miss your flight🤔. I felt hopeless. Then I blew out I was able to get the attention of the supervisor. He rushed over and came to assist me. He apologized million times to me then said he will deal with him which I’m hope he did. Thank God I didn’t miss my flight due to that life saver nice supervisor. So, again rather is a puppy or baby some it’ll depend on who has or loves kids or pets… now I’m thinking of getting my baby a small pet that’s a concern to us because we do travel. so sorry to hear that.
😍😍✌️✌️wow love from nepal😜😍
Sorry for your inconvenience with that airline why didn’t you speak to a supervisor about that person our pets are part of our family and we love ❤️ them why keep changing the laws all the time and put people in a bad situation thanks for sharing and best wishes to you both
Could you not talk to a manager or something like that? I was thinking of flying with pets, now I'm thinking of maybe just driving.
We should live in a society where we treat pets like a part of us, our pokemons.
American Airlines is the worst!!I had the same problem with them .
Call out the employee
It’s like the lady that wanted her pet was approved and then she gets on the plane and the story says all you have to put him on the luggage rack on the top of the plane. The woman said it wasn’t right anyway the dog and I’m dying on the flight because of the stupidity of a worker because they want to be in control all the time I understand that it’s a stressful job, but if you cannot work with people and by the rules that are written in their statements, then they shouldn’t be working there. They make up their own rules if they just don’t like.
Did anyone have good experiences lately with other airlines?
American is the ONLY Airline that is doing this. I haven’t had this problem with spirit, southwest, or Delta
@@DIVASHONSM1 Thank You
Did you get a response from AA? Subjectivity like this is a form of discrimination. Most importantly, no one can’t plan for how any one random person is going to respond. I hope the airline worked to resolve this with you and provided some retribution. Otherwise, no more American Airlines for me !
Emotional support actually exist only on flights to or from north America... All other world is just 🗿🗿🗿 in cabin we can take only those pet, who are less than 8 kilo with the transporter...