If there was a road he would be inundated from Aus. He mentioned St George for Transmissions I found Diagnose Dan for Electronics. Just have to find a body guy
That tracks. I have had such a hard time finding a good mechanic in Arizona that I taught myself how to be a mechanic and do everything on my own cars except A/C and alignments.
Soon Dave is gonna have c130 air drops coming in from other countries to repair their trucks. To say an honest competent man is worth their weight in gold is an insult to the honest man
Several mechanics said it was fuel contamination, but the insurance company says there was no fuel contamination. The insurance company wanted to sweep this under the rug.
I write estimates for an aut insurance company..I've covered numerous fuel contamination claims...so all of you saying insurance this..insurance that are fill of shit
This is how you should get information from the customer. Man is a service advisor, parts guy, technician and gets straight to it. I love seeing this level of customer service in the industry 👍
I love the fact that Dave and his repair business is on TH-cam and normal customers are seeing what exceptional customer service looks like.. People are happy to pay, if they see honesty, communication and integrity in this world. Also backed up by high quality work and leadership .. top top shop & team example
Contaminated fuel isn’t covered under any manufacturer warranty, the customer is responsible for what goes into his fuel tank. There’s no way to know how it got in there or who did it, and everyone who worked on it will deny responsibility. This shows why it’s important to know your vehicle, do your own maintenance, and to have a qualified mechanic that you trust do any work that you can’t handle. There’s a reason why people are willing to travel outside of their region to take Dave their vehicles, honesty, and quality of work.
Ya I laughed when he said someone told him a 2018 is under warranty still. Ain’t gonna happen. EDIT: here comes all the “my car has a 17 year warranty” comments
Yep that guy will learning owning a Cummins means changing that fuel filter twice a year at the very least to keep that from happening. Totally agree with what you said know your vehicle and maintain it yourself.
I still have a warranty on my 2016 🤷🏼♂️ it really depends on your relationship with the dealer you buy from smaller town dealerships will usually go the extra mile for their long term customers
someone did diagnose him properly locally , but he got too many different answers and got disheartened and that led him to Dave, the run home will be a good test for the truck anyway
Good morning Dave and team, I've never met you guy's in person nor over the phone, but thank you for being an honest and trustworthy shop, your operation is the reason you keep customers coming back and making new one's, I have a project I would for you guys to help me with if possible on my 06' mega cab, thank you treating your customers like family, that means alot to me, be safe, wrench by sight and walk by faith, God bless God is Love
Being an old mechanic and racecar builder I am fascinated by your video's and your shop's ability to diagnose problems. If I wasn't retired I would be heading out to apply for a job just to absorb more knowledge. I love the way you treat customers. Faith in humanity again.
Hi Dave, watching from Australia 🇦🇺 This situation of having to get help from interstate or even overseas is becoming a common practice here in Australia, especially quality diesel tech repairs and tech support, as we have our Cat engines in our trucks done by a quality diesel shop from interstate here in Australia, and also deal with a quality supplier over your in the U.S. to make sure we get what we need, being the right parts, and quality parts we like to run, IPD quality aftermarket engine parts as an example, Cat, Cummins etc etc. Love the channel Dave, your shop and how you run it, is exactly how things need, and should be, sadly it's not always the case Sir, and it's great to see yourself and your team doing what your doing, quality work gets good word of mouth, thanks for the content on the channel Dave, I think it's excellent, and cheers from Australia 🇺🇸🇦🇺👍🏻👍🏻👍🏻
When he said from Arizona I thought oh must be coming from Flagstaff or somewhere up north like that. To hear that dude drove all the way from Tempe is crazy. Goes to show that if you are a good honest shop, the customer base will always be there and be happy to make the trip.
You and your shop are amazing Dave!!! I owned my own auto repair business for 21 years! It took me a while to gain my customers trust! But once I had it I worked hard to keep it!!! Thank you for being am honest thorough repair shop!!
Those fuel systems are not cheap. I went through the same thing with 6.7 powerstroke. I had a contaminated fuel system, and it was an uphill battle with the insurance company, but after 3 months of back an forth arguments, they finally paid for my new fuel system.
Remember diesel engine owners, only buy diesel at busy truck stops or fuel stations that sell a lot of diesel. Buying diesel at the small corner gas station is risky...who knows how old that diesel is.
other day I noticed a third party technician changing fuel pump filters at the pump, so I struck up a conversation. I asked him about how dirty the diesel could be. He said the type of underground storage tank generally determines the dirtiness of fuel, then I said, "probably better to stick to buying diesel at the corporate stations huh?". Surprising to me, he replied, "actually the nationwide stations are known for cutting costs and not changing filters at the regularly schedule times, and the mom and pop shops tend to be on their game." This is in the Durango CO area. I'm sure this is not a reflaaeciton of every gas station , but it basically tells me one never knows.
A long time ago now, I drove motor coach. Motor coaches do not have sleeping berths (well, 98% of them anyway). So as a commercial driver, we had to stage driver changes. We all had our chance to ride in a Ford 16 passenger van for drivers only. On one four bus charter, we obviously had four relief drivers. Three of them went into the truck stop to purchase some goodies for the drive home. The fourth stayed at the pump to purchase fuel. He grabbed a gasoline pump for a diesel engine. He managed to put about 20 gallons of gas into a diesel tank. Luckily, he realized his mistake and did not start the van. I was not part of that relief crew. I got into the coach and drove. That was an expensive tank of gas…it could have been a lot worse. The three other drivers were quite angry because not only did they lose a day, but they lost a day of pay as well.
😂😂😂 happens more often than not with coach drivers. We had e-85 in a coach and the driver realized he did it. 2 miles from the shop started back up drove back to us. Left the bus idling ran into the shop freaking out. Like really dude.
Awesome job Dave. I appreciate the compassion you and your team show for the customer. What a shout out for your business that he would drive out from Arizona to your place knowing the issues would be fixed and documented on air even. Great company ethics on display. Good job to all there at Daves.
Dave it's awesome how when you speak to your mechanics about a situation they always are on the same page as you when diagnosing issues or recommending repairs to the customers to fix things properly. Good knowledgeable techs guided by an awesome leader.
Totally understand people driving long distances to this shop for help. When my VK56DE finally dies, this shop will change it out. Dave and his crew are for real.
Hey Dave, Tim here, i aint a diesel guy at all....i know muscle cars/gasoline engines, but BOY are you on top of shi%!!!....every time i watch one of ur vids, i am DEEPLY impressed with ur candid conduct, and shootin STRAIT to the customer!!....i've commented b4 about ur honesty, and commitment to gettin it done properly.....another example!!...SO PROUD to be a sub'r!!!....we need MORE dudes like you for SURE!!!....GOOD ON YA MATE!!!!
I'm an insurance adjuster. NEVER start work before you get approval from your insurance company. EVER. Thats a quick way to have way more out of pocket.
Yes but.... Seems like the insurance company is trying to cover this up. Which I'm sure is just business as usual, but it's fraud. Three out of four people say it's a fuel issue and the insurance company is like nah.... Typically going to hold up in court
normally yes, but he already checked with them and they said nothing was wrong. he needs the truck fixed and insurance already declined so now it’s bad faith or negligence on whoever inspected it.
Looks like another happy customer on his way to Arizona. Customer might want to hire an insurance attorney though. Can be expensive up front but worth every penny. They usually reimburse you what you pay them and more if you can win the case. Sometimes insurance companies will just settle your attorney's + repair costs once they see you've gotten an attorney. Which is what happened in one fuel contamination case I had.
The possibilities are endless, that’s the problem. “What”, has been discovered, “Who”, isn’t confessing. I think that maybe the customer should talk to his wife, if not her then the oil change- fuel filter guy.
@thewaywardgrape3838 I believe it's more of where you live raining snow ect vrs say SoCal. And does fuel station owner cover the lids to tanks when raining snowing.
I don't let my wife do anything like that..she always wants to but it scares me to death..she's always begging to learn how to use lawn mower..help would be nice but the possibility of bad outcomes scare me too much lol
This is a talent, that breeds talent,ie good mechanics, my heart beats watching this episode, charisma and interactions with the human soul is a must being a mechanic.
This makes me want to install a lock on a diesel fuel cap when I get one. This is stupid. Dont ever touch my fuel system. Ill do it myself. Had W124 603 Turbo Diesel, never ever had an issue with fuel system.
@@opendstudio7141 gasoline is the same, sometimes you get alot of water in it they just don’t mess up as bad they can though if there is enough. Stations actually add water it’s a thing to boost profit
It's not that 'someone' is putting the crap in your tank, you're putting it in, because the fuel storage tank at the station is contaminated. This is a common issue across the country.
And this place is amazing and his technicians are just as as amazing it’s a great place people. This is how Mechanic Shop should be run. This man should be showing people and telling them how to do this.
Dave you scare the 💩💩 out of me with the either. The small short bursts while cranking not so much but that long burst at the end 😵💫 I have been a diesel mechanic for 40 years and cocaine for diesel’s (either) was something my professors warned us about. I have seen cracked pistons stretched head bolts and on older pre-combustion engines burned pre cups. Love watching y’all.
I’m so glad I went with a new F250 with 7.3 gas engine. Diesels, unless you tow HEAVY OFTEN, are an expensive, overly complex pain in the butt. It’s just not worth it for most people, including myself.
@@nomadbiker4040 You can buy an ENTIRE NEW 7.3 crate engine for $7500. JUST changing injectors and a high pressure fuel pump on a diesel costs twice that amount. It’s not even comparable. And 99% of diesel trucks I see aren’t hauling or towing anything. Diesels are terrible in cold weather, are super heavy and kill payload, cost more to buy and operate, and can be destroyed with a couple gallons of bad diesel or def. If you’re not towing heavy often over long distances diesels are just plain dumb.
@cliffordmontana4562 Agreed though if youre not using the truck to haul heavy youre better off getting a gasser, or maybe if its not towing anything, electric
All I can say is another great honest workmanlike job Dave’s shop! But if I were you I’d engage a full-time headhunter to perpetually recruit the finest techs in the country… a land acquisition/market study guy to find you additional viable locations, and a good general contractor. You could easily do 10x your current volume if you wanted to. The trick (and this is the hard part) is systematizing *everything* and bottling “Dave’s Way” so a regional manager in Phoenix or St. Louis could deliver exactly the same customer experience you guys currently do in Utah. But trust me there is endless demand for truck (especially) repair facilities with your expertise and bedside manner. 90% of your industry is incompetent or dishonest or both. We tradespeople across the USA are sick and tied of it, which is why that gentleman was willing to travel 11 hrs in hopes of getting a professional repair. The culture is the key.
As someone who lives in AZ as well, I am totally thinking about driving up to Daves shop when my engine goes kaput. 332k miles so far with no major problems. It will die one day though, and mechanics like Dave deserve our greenbacks.
Great Jon Dave, You don't imagine how Bad diesel are we using here un Cuba, destroying fuel pumps and etc... That Bad diesel You showed is like B94 gas here jaja. After I Saw your vídeo with the guy from Total seal pistón, My mind blows up. Dealers and brands are true liers. Congratulations, keep going
Change oil, oil filter, and fuel filter and then everything gets messed up with contaminated fuel very soon after. I do not believe in coincidences. These two things are tied together and they both start at where he got the oil and filters changed.
@@DavesAutoCenterCenterville I always do!!! I found your content fascinating…I knew a local mechanic who was so kind with customers that he even offered payment plans for some of us he was specialized in mufflers repair and also had a crew doing mechanic jobs and he was very appreciated by the community…señor Daniel Dorado he ended up closing his business due to a illness and he was so kind to refer us to a another mechanic shop and they also do estate emissions tests that is required by the state of Texas , I use to go for a repair and I spend hours talking with him about what was going with the vehicle in the lift or in the shop and always joking around about to open a street taco stand for the workers and to attract more customers 😝 lol…Saludos!!! Y’all have a great day and weekend!!!👋😊👋
Been watching your TH-cam shorts for a minute now man and ive subscribed to your chanyabout 10 mins ago your work is abserluetly awesome i must say you got me subscribed for surw man you seem a good honest fella with some years of experience fella looking falward to watching more man for real! ✨👌✨👌✨👍👍👍
Few years ago we had a 50 liter boat engine smoking white. Senior tech said engine bad. Brand new engine installed and no start and smoking still the same. Sooo I get the call to assist and following standard steps we tested the fuel as proto call and found red red engine coolant in the 300 gallon fuel tank. Replaced fuel system components and fired right up. Total cost of a bad diagnosis, 800,000.00
While everything off of intake good time to install updated heater grid there is issues with factory 50 cent bolt breaking on heater grid and dropping in engine Many bulletins on this issue and videos .. awesome work thanks for posting this video 👍
Many infomercials out there on this you mean. Since the aftermarket intake needed marketing, not very many (if any) discussions about the bolt failure over the ~15 years before that.
@@jeffs2809 many failures waiting to happen on older diesels and some newer Bolt usually hits #5 or #6 cylinder and its game over .. look up heater grid bolt failures On you tube ... Banks has a great solution for this issue I have updated on all my Cummins trucks to banks intake grid update
@@quagmiredavis4117 and yet it was barely mentioned on the forums, Facebook groups or TH-cam in the 15 years before Banks created a new intake horn . 🤔🤷♂️
@@jeffs2809 lordy karen it take some time to figure out how engines no issues Dropping dead quit whining and bitching drink your bud light and you and your boyfriend drive your prius to bar .. this subject over your head and IQ 🤣😁🙀
Bad fuel screwed up my BMW 328d. Had to replace high pressure fuel pump, injectors, and a lot more. Insurance covered the $9,500 job. Dealer did the repair. The important lesson: only buy quality fuel at a name brand station that sells a lot of fresh fuel. No brand x. Do not try to save .10 per gallon on unknown brand x. I've had no problems since I've followed that lesson. Common rail diesels do not tolerated shitty fuel.
@@robevans8625no shop is going to risk their reputation or stand behind their repair doing that. Say something else breaks after doing that, then what?
@@LoneWolfSparty Being prudent and taking one step at a time doesn't hurt a shop's reputation. If the system is bad, then the worst that could happen would be a waste bottle of fuel additive. If the system isn't bad, then you're just saving your customer a ton of money.
@@AkioWasRight I feel like there's a piece we're missing in the video. There might be a reason *why* they did that, that wasn't disclosed. They might very well know what contaminated the fuel, they just never disclosed it.
@@LoneWolfSparty In anyway, it should scare people when mechanics start by suggest throwing money and parts at a problem before exploring cheaper solutions. If they did that, it should've been included in the video to not only help the customer in the video, it would help viewers who'll experience similar situations.
Every 6.7 Cummins customer Dave should check the grid heater Bolt. It would be a huge disservice to have this customer drive off in 2 weeks later that bolt fail and destroy his engine. Surely you know about this problem Dave...
I think they’ve probably had a few of those jobs come in. Mostly with higher miles. Easy fix is the monster ram intake from Banks. It’s a very known issue on these I think they’ll check. We have engines come into the shop with a lot more miles in bigger trucks and that’s not an issue. I think Chrysler is putting too much power to the bolt causing the issue. The 6.7 in the Chrysler is different from the ISB6.7. Tuned different, & a few minor changes.
Most of the issues are after work has been done on the engines and the bolt has been loosened and not torqued properly. If it is too loose it’s resistance goes up and it starts to arc.
I think, if someone were to do a study, they’d find that the concerns about the grid heater bolt failure increased SIGNIFICANTLY when a new intake horn needed to be marketed by releasing several infomercials on TH-cam. I might have heard of 1 or 2 instances of the bolt failing in the roughly 15 years the 6.7 has been out, definitely not to the extent it would appear to be in the past couple years since the $1000+ “fix” started being advertised. Another company, BD diesel I think, is now advertising a fix. Theirs appears to retain the existing heater & manifold but reworks the connection(s). I think it’s around $300, but not sure.
If I was anywhere near you guys I would take my 2018 harvest edition dually cummins for work. I'm in northern British Columbia Canada 🇨🇦. When go go to do our rv trip through the states, I'll for sure stop in 👍
There’s people out there that have no clue about engines in general let alone diesels. If you’re new to diesel engines, never ever EVER buy fuel from those little hole in the wall gas stations with one or two diesel pumps. Plan your fueling ahead of time and use the stations that have a high volume of semi trucks stopping for their fuel. Those little places often have fuel sitting in their tanks for months between deliveries. Just sitting there deteriorating, developing algae contamination, picking up water content, etc.
I can remember 31 years ago when I was doing work experience at a local mechanics workshop & a customer drove in a 1978 Chrysler Valiant Regal which was Australian built & it was fitted with the 318 cubic inch Hemi V8 engine, well, someone decided that they would put sugar in the fuel tank. From what I am told the fuel dilutes the sugar then it caramelises then it turns into a toffee like substance which can cause engine damage including seizure. They had to remove the fuel tank, get our local radiator specialist to flush the tank, refit the fuel tank then refill it with clean fuel !
He towed that 2500 on a trailer with a half ton from Arizona..he might need a transmission in the half ton soon. If may not have been over the tow limits but had to be well over 10,000 lbs
these people dont realize diesel is about dead... you cant find anyone to even work on them worth a dang... thats why he drove 11 hours.. hes been though 3 or 4 people.. no one can help diesel is done after the 7.3 diesel its been over... epa ruined it gov
I had a similar situation last year with a Cummins 5.9l powered Iveco EuroCargo truck. It proved to be a major headache, but the parts are easy enough to assemble, including the injectors. Expense to fix though.
I'm not a technician. You can't just run fresh diesel through the fuel system? Does the contamination somehow cause these parts to never function correctly?
As men we are designed by our Creator to solve problems and protect the ones we love. I love seeing guys solve those problems even though customers get a bill at the end nothing good is free.
It's tough when you have to drive to another state to find a mechanic you can trust
To be fair, the dealer had the correct diagnosis. They said it was contaminated fuel all along
Or can do the work correctly.
He wanted another opinion. Probably wanted to make a trip up north too
If there was a road he would be inundated from Aus. He mentioned St George for Transmissions I found Diagnose Dan for Electronics. Just have to find a body guy
That tracks.
I have had such a hard time finding a good mechanic in Arizona that I taught myself how to be a mechanic and do everything on my own cars except A/C and alignments.
Soon Dave is gonna have c130 air drops coming in from other countries to repair their trucks. To say an honest competent man is worth their weight in gold is an insult to the honest man
😂that's a good one - c130 air drops
I’m about to c130 a Jag from Ohio just cause Dave loves working on Jags so much!!!
Parachutes will be supplied on an exchange basis.
Typical insurance to say "nothing's wrong".
100% ! They'll probably raise his rate just for the phone call.
Several mechanics said it was fuel contamination, but the insurance company says there was no fuel contamination. The insurance company wanted to sweep this under the rug.
Does insurance even cover negligently putting DEF or something obviously not diesel in the diesel fuel filler neck?
I write estimates for an aut insurance company..I've covered numerous fuel contamination claims...so all of you saying insurance this..insurance that are fill of shit
@@scooters_z2817 So why did his insurance tell him it wasn't contaminated when it actually was?
It would be cool to have that fuel analyzed to know exactly what was in it.
Well, they said that it was a DEF fluid (aqueous urea solution)
This is how you should get information from the customer.
Man is a service advisor, parts guy, technician and gets straight to it. I love seeing this level of customer service in the industry 👍
Appreciate that! And a great customer makes it all flow much more easily
I love the fact that Dave and his repair business is on TH-cam and normal customers are seeing what exceptional customer service looks like.. People are happy to pay, if they see honesty, communication and integrity in this world. Also backed up by high quality work and leadership .. top top shop & team example
Contaminated fuel isn’t covered under any manufacturer warranty, the customer is responsible for what goes into his fuel tank. There’s no way to know how it got in there or who did it, and everyone who worked on it will deny responsibility. This shows why it’s important to know your vehicle, do your own maintenance, and to have a qualified mechanic that you trust do any work that you can’t handle. There’s a reason why people are willing to travel outside of their region to take Dave their vehicles, honesty, and quality of work.
Ya I laughed when he said someone told him a 2018 is under warranty still. Ain’t gonna happen.
EDIT: here comes all the “my car has a 17 year warranty” comments
Yep that guy will learning owning a Cummins means changing that fuel filter twice a year at the very least to keep that from happening. Totally agree with what you said know your vehicle and maintain it yourself.
@@Hellcat71782Warranty is typically 10 years or 100000 miles which ever is first and his truck is under 10 years and at 40k miles.
@@GoatzombieBubbawhich manufacturer is ten years factory? I’ve only seen factory extended warranties go that long
I still have a warranty on my 2016 🤷🏼♂️ it really depends on your relationship with the dealer you buy from smaller town dealerships will usually go the extra mile for their long term customers
Dave’s interaction with customers really shows how honest of a man he is!!
Dylan is a hell of a technician....he rocks these out like nothing makes it look and sound so easy. Another satisfied customer 5 of 5 ⭐⭐⭐⭐⭐
Definitely a solid wrench for sure!
Dave, if you hadn't become a mechanic you would have made a damn good detective
😂👍
dude drove 11 hours each way to get his truck fixed. mind blown
Everybody wants make money but nobody knows how to do things that are useful anymore . They all are tactical gamers.
I’d gladly do the same. Quality is very hard to come by.
I 100% would've too, hes pretty advanced with his knowledge on EVERYTHING. Hard find honest and quality shops nowadays
@@JohnSmith-nh9vrWhat a stupid statement. Just making sweeping generalizations like a teenager..
someone did diagnose him properly locally , but he got too many different answers and got disheartened and that led him to Dave, the run home will be a good test for the truck anyway
Good morning Dave and team, I've never met you guy's in person nor over the phone, but thank you for being an honest and trustworthy shop, your operation is the reason you keep customers coming back and making new one's, I have a project I would for you guys to help me with if possible on my 06' mega cab, thank you treating your customers like family, that means alot to me, be safe, wrench by sight and walk by faith, God bless God is Love
Being an old mechanic and racecar builder I am fascinated by your video's and your shop's ability to diagnose problems. If I wasn't retired I would be heading out to apply for a job just to absorb more knowledge. I love the way you treat customers. Faith in humanity again.
Hi Dave, watching from Australia 🇦🇺
This situation of having to get help from interstate or even overseas is becoming a common practice here in Australia, especially quality diesel tech repairs and tech support, as we have our Cat engines in our trucks done by a quality diesel shop from interstate here in Australia, and also deal with a quality supplier over your in the U.S. to make sure we get what we need, being the right parts, and quality parts we like to run, IPD quality aftermarket engine parts as an example, Cat, Cummins etc etc.
Love the channel Dave, your shop and how you run it, is exactly how things need, and should be, sadly it's not always the case Sir, and it's great to see yourself and your team doing what your doing, quality work gets good word of mouth, thanks for the content on the channel Dave, I think it's excellent, and cheers from Australia 🇺🇸🇦🇺👍🏻👍🏻👍🏻
Great feedback - thanks for the share
When he said from Arizona I thought oh must be coming from Flagstaff or somewhere up north like that. To hear that dude drove all the way from Tempe is crazy. Goes to show that if you are a good honest shop, the customer base will always be there and be happy to make the trip.
You and your shop are amazing Dave!!! I owned my own auto repair business for 21 years! It took me a while to gain my customers trust! But once I had it I worked hard to keep it!!! Thank you for being am honest thorough repair shop!!
Thanks - that means alot coming from a shop owner of 21 years 👍
Those fuel systems are not cheap. I went through the same thing with 6.7 powerstroke. I had a contaminated fuel system, and it was an uphill battle with the insurance company, but after 3 months of back an forth arguments, they finally paid for my new fuel system.
That was so well done.
I realized i had a smile on my face at the end.
You did a great Job and had a happy customer.
Remember diesel engine owners, only buy diesel at busy truck stops or fuel stations that sell a lot of diesel. Buying diesel at the small corner gas station is risky...who knows how old that diesel is.
Yeah I drive out my way to the county a bit where there's more people with diesel trucks.
other day I noticed a third party technician changing fuel pump filters at the pump, so I struck up a conversation. I asked him about how dirty the diesel could be. He said the type of underground storage tank generally determines the dirtiness of fuel, then I said, "probably better to stick to buying diesel at the corporate stations huh?". Surprising to me, he replied, "actually the nationwide stations are known for cutting costs and not changing filters at the regularly schedule times, and the mom and pop shops tend to be on their game." This is in the Durango CO area. I'm sure this is not a reflaaeciton of every gas station , but it basically tells me one never knows.
A long time ago now, I drove motor coach. Motor coaches do not have sleeping berths (well, 98% of them anyway). So as a commercial driver, we had to stage driver changes. We all had our chance to ride in a Ford 16 passenger van for drivers only. On one four bus charter, we obviously had four relief drivers. Three of them went into the truck stop to purchase some goodies for the drive home. The fourth stayed at the pump to purchase fuel. He grabbed a gasoline pump for a diesel engine. He managed to put about 20 gallons of gas into a diesel tank. Luckily, he realized his mistake and did not start the van. I was not part of that relief crew. I got into the coach and drove. That was an expensive tank of gas…it could have been a lot worse. The three other drivers were quite angry because not only did they lose a day, but they lost a day of pay as well.
I drove a Mercedes coach for a time, and the MB manual recommended use ⅓ petrol in very cold conditions.
😂😂😂 happens more often than not with coach drivers. We had e-85 in a coach and the driver realized he did it. 2 miles from the shop started back up drove back to us. Left the bus idling ran into the shop freaking out. Like really dude.
Awesome job Dave. I appreciate the compassion you and your team show for the customer. What a shout out for your business that he would drive out from Arizona to your place knowing the issues would be fixed and documented on air even. Great company ethics on display. Good job to all there at Daves.
Dave it's awesome how when you speak to your mechanics about a situation they always are on the same page as you when diagnosing issues or recommending repairs to the customers to fix things properly. Good knowledgeable techs guided by an awesome leader.
Crazy how easy the fuel system can get hurt on a diesel! Expensive.....
Yep and only takes a teaspoon of dirt to clog up the air filter to suffocate it enough not to run
Totally understand people driving long distances to this shop for help. When my VK56DE finally dies, this shop will change it out. Dave and his crew are for real.
Hey Dave,
Tim here, i aint a diesel guy at all....i know muscle cars/gasoline engines, but BOY are you on top of shi%!!!....every time i watch one of ur vids, i am DEEPLY impressed with ur candid conduct, and shootin STRAIT to the customer!!....i've commented b4 about ur honesty, and commitment to gettin it done properly.....another example!!...SO PROUD to be a sub'r!!!....we need MORE dudes like you for SURE!!!....GOOD ON YA MATE!!!!
I'm an insurance adjuster. NEVER start work before you get approval from your insurance company. EVER. Thats a quick way to have way more out of pocket.
Yes but.... Seems like the insurance company is trying to cover this up. Which I'm sure is just business as usual, but it's fraud. Three out of four people say it's a fuel issue and the insurance company is like nah.... Typically going to hold up in court
Insurance is a scam. They always dodge out of their responsibilities.
THEN STOP BEING SCAMMERS!
@@MrCPPGha ha
normally yes, but he already checked with them and they said nothing was wrong. he needs the truck fixed and insurance already declined so now it’s bad faith or negligence on whoever inspected it.
Lmao you got me with the “this is the urine sample” 😂
Looks like another happy customer on his way to Arizona.
Customer might want to hire an insurance attorney though. Can be expensive up front but worth every penny. They usually reimburse you what you pay them and more if you can win the case. Sometimes insurance companies will just settle your attorney's + repair costs once they see you've gotten an attorney. Which is what happened in one fuel contamination case I had.
I've had customers put def in the hydraulic system of d6 bulldozer and destroy it to the tune of 80,000 plus.
That happens a LOT and it eats all the seals!
Makes you wonder if some gas station messed up or someone pranked that poor guy.
Sounds like the oil change place topped him off with the deeeeee cell
Yea or he did it
The possibilities are endless, that’s the problem. “What”, has been discovered, “Who”, isn’t confessing. I think that maybe the customer should talk to his wife, if not her then the oil change- fuel filter guy.
I think the first guy who changed his fuel filters accidentally put regular gas in it after his repair, the debris may have been from the filter swap
@@labourlawact7826 Dave said it doesn't smell like gas though, more like def fluid.
Diesel always concerns me, I always put in my box tank then filter it before putting it in any of my machines
Yeah, me too. One cup of water and we're out $10k with modern diesels.
@@OtisFlintno water separator
Really? How crappy is your diesel fuel in the USA!?
@@thewaywardgrape3838 crappy
@thewaywardgrape3838 I believe it's more of where you live raining snow ect vrs say SoCal. And does fuel station owner cover the lids to tanks when raining snowing.
My wife found out that you can go 4 miles when you fill the diesel tank with gasoline.
Same here, she also filled up her Jetta with rotella 15w40 all the way to the top and caveated the motor.
Holy!!!!! Rip brothers😢
I'm hurting inside for both of you
I don't let my wife do anything like that..she always wants to but it scares me to death..she's always begging to learn how to use lawn mower..help would be nice but the possibility of bad outcomes scare me too much lol
@@fsogarage71nothing $450 couldn’t fix.
This is a talent, that breeds talent,ie good mechanics, my heart beats watching this episode, charisma and interactions with the human soul is a must being a mechanic.
This makes me want to install a lock on a diesel fuel cap when I get one. This is stupid. Dont ever touch my fuel system. Ill do it myself. Had W124 603 Turbo Diesel, never ever had an issue with fuel system.
It should make you not want a diesel
Put a locking cap on mine. Best $25 I ever spent.
Now I’m paranoid, quart jars and fuel sampling before filling up.
@@opendstudio7141 gasoline is the same, sometimes you get alot of water in it they just don’t mess up as bad they can though if there is enough. Stations actually add water it’s a thing to boost profit
It's not that 'someone' is putting the crap in your tank, you're putting it in, because the fuel storage tank at the station is contaminated. This is a common issue across the country.
And this place is amazing and his technicians are just as as amazing it’s a great place people. This is how Mechanic Shop should be run. This man should be showing people and telling them how to do this.
Another "satisfied customer"!. Nice work as usual, Dave & crew😃
That was a really expensive fix. Costing time, confusion, stress, frustration and thousand of dollars.
This is getting good already
Excellent content Dave!
Love ya from Sacramento!!
Hello Sacramento! ❤
Dave is Literally a Doctor!
Always an outstanding video and presentation.
Excellent job, Dave.
These videos are much better now that you see the complete repair from the vehicle coming in to it driving out. Another great video Dave.
Dave you scare the 💩💩 out of me with the either. The small short bursts while cranking not so much but that long burst at the end 😵💫 I have been a diesel mechanic for 40 years and cocaine for diesel’s (either) was something my professors warned us about. I have seen cracked pistons stretched head bolts and on older pre-combustion engines burned pre cups. Love watching y’all.
I’m so glad I went with a new F250 with 7.3 gas engine. Diesels, unless you tow HEAVY OFTEN, are an expensive, overly complex pain in the butt. It’s just not worth it for most people, including myself.
Fuel contamination could also be an expensive fix for gas engines too
@@nomadbiker4040 You can buy an ENTIRE NEW 7.3 crate engine for $7500. JUST changing injectors and a high pressure fuel pump on a diesel costs twice that amount. It’s not even comparable. And 99% of diesel trucks I see aren’t hauling or towing anything. Diesels are terrible in cold weather, are super heavy and kill payload, cost more to buy and operate, and can be destroyed with a couple gallons of bad diesel or def. If you’re not towing heavy often over long distances diesels are just plain dumb.
@cliffordmontana4562 Agreed though if youre not using the truck to haul heavy youre better off getting a gasser, or maybe if its not towing anything, electric
All I can say is another great honest workmanlike job Dave’s shop! But if I were you I’d engage a full-time headhunter to perpetually recruit the finest techs in the country… a land acquisition/market study guy to find you additional viable locations, and a good general contractor. You could easily do 10x your current volume if you wanted to. The trick (and this is the hard part) is systematizing *everything* and bottling “Dave’s Way” so a regional manager in Phoenix or St. Louis could deliver exactly the same customer experience you guys currently do in Utah. But trust me there is endless demand for truck (especially) repair facilities with your expertise and bedside manner. 90% of your industry is incompetent or dishonest or both. We tradespeople across the USA are sick and tied of it, which is why that gentleman was willing to travel 11 hrs in hopes of getting a professional repair. The culture is the key.
Unfortunately 80% of mecanics out there don't know what they claim too know and often times people get ripped off by these shiesters .
Good job. Dillon is a great guy, great mechanic does awesome work.
Dave collects facts like surgeon!
Dave is hands on....love it.
Hopefully discovery doesn’t steal our YT vids! Awesome channel.
I hope so too!
I live in Arizona and probably know exactly what dealership he's talking about. Doesn't surprise me in the least.
I love the simplicity of a Ram 2500 Tradesman.
Ya simply keep a spare fuel system on hand
Everybody loves you Dave!! Keep the videos coming.
Great work again from Dave and the team is too bad that this gentleman had to go from Arizona all the way up to Utah to get the true work done.
Beautiful area to have a shop Dave !! Must love the scenery
As someone who lives in AZ as well, I am totally thinking about driving up to Daves shop when my engine goes kaput. 332k miles so far with no major problems. It will die one day though, and mechanics like Dave deserve our greenbacks.
dealer put def in the fuel tank??
My thoughts too.
Love that giant v12 block in-between the two counters.
Great Jon Dave, You don't imagine how Bad diesel are we using here un Cuba, destroying fuel pumps and etc... That Bad diesel You showed is like B94 gas here jaja.
After I Saw your vídeo with the guy from Total seal pistón, My mind blows up. Dealers and brands are true liers.
Congratulations, keep going
Change oil, oil filter, and fuel filter and then everything gets messed up with contaminated fuel very soon after. I do not believe in coincidences. These two things are tied together and they both start at where he got the oil and filters changed.
Someone had attempted to unbolt the converter as well, likely got frustrated that it was so difficult and sugared the tank
Hola 👋 señor Dave!!! What a new adventure you have for us today “let’s watch what is going on…Saludos!!!👋😊👋
Hope you enjoyed it!
@@DavesAutoCenterCenterville I always do!!! I found your content fascinating…I knew a local mechanic who was so kind with customers that he even offered payment plans for some of us he was specialized in mufflers repair and also had a crew doing mechanic jobs and he was very appreciated by the community…señor Daniel Dorado he ended up closing his business due to a illness and he was so kind to refer us to a another mechanic shop and they also do estate emissions tests that is required by the state of Texas , I use to go for a repair and I spend hours talking with him about what was going with the vehicle in the lift or in the shop and always joking around about to open a street taco stand for the workers and to attract more customers 😝 lol…Saludos!!! Y’all have a great day and weekend!!!👋😊👋
That man used 1.5” harbor freight straps to hold down the truck on the trailer 😂😂
I also thought those straps looked dodgy. The customer probably put gasoline into the truck himself🙄🤭
And made it without a problem through out that 11 hour trip
Have Dave fix you up and let the lawyers sort out the rest! Dave appreciate your honest straight forward no BS style!
I like how they towed it in with a half ton ram gas, just hauls it no problem
People will be surprised what a V8 1500 can do
Great video Dave - need a uk 🇬🇧 franchise- keep up the great work
Im loving that 95 Cadillac Fleetwood in the background! 😍 5:15
who else saw the size of those ratchet straps? 😳
They were tiny.
yeah dude that jumped right out @ me!
Can't believe I missed that, yikes
But there was a lot of them😮
Been watching your TH-cam shorts for a minute now man and ive subscribed to your chanyabout 10 mins ago your work is abserluetly awesome i must say you got me subscribed for surw man you seem a good honest fella with some years of experience fella looking falward to watching more man for real! ✨👌✨👌✨👍👍👍
Great Customer Service Dave!!!
We need more mechanics like Dave across America
doing great work as always!!!
Few years ago we had a 50 liter boat engine smoking white. Senior tech said engine bad. Brand new engine installed and no start and smoking still the same. Sooo I get the call to assist and following standard steps we tested the fuel as proto call and found red red engine coolant in the 300 gallon fuel tank. Replaced fuel system components and fired right up. Total cost of a bad diagnosis, 800,000.00
Amazing work. Love this
Great video once again . Thanks
Nice to see that truck back on the road. Good job guys. 👍
Yes !!! Another Dave's Auto Center episode👍🏼👍🏼
The owner of the white
Diesel truck is pretty smart:
He took it to the right mechanic shop . 🎉
Dave, it takes a REAL man to wear Peach colored shorts. Don, CA.
While everything off of intake good time to install updated heater grid there is issues with factory 50 cent bolt breaking on heater grid and dropping in engine
Many bulletins on this issue and videos .. awesome work thanks for posting this video 👍
Many infomercials out there on this you mean. Since the aftermarket intake needed marketing, not very many (if any) discussions about the bolt failure over the ~15 years before that.
@@jeffs2809 many failures waiting to happen on older diesels and some newer
Bolt usually hits #5 or #6 cylinder and its game over .. look up heater grid bolt failures
On you tube ... Banks has a great solution for this issue I have updated on all my Cummins trucks to banks intake grid update
@@quagmiredavis4117 and yet it was barely mentioned on the forums, Facebook groups or TH-cam in the 15 years before Banks created a new intake horn . 🤔🤷♂️
@@jeffs2809 lordy karen it take some time to figure out how engines no issues
Dropping dead quit whining and bitching drink your bud light and you and your boyfriend drive your prius to bar .. this subject over your head and IQ 🤣😁🙀
Awesome Great Work Guys 👍👏👍👏👍👍 You Are Very Honest I Like That...😊😊
This is how you run a shop Dave is the man if I lived in the area it would be the only shop I would use 😊
Right on
Bad fuel screwed up my BMW 328d. Had to replace high pressure fuel pump, injectors, and a lot more. Insurance covered the $9,500 job. Dealer did the repair. The important lesson: only buy quality fuel at a name brand station that sells a lot of fresh fuel. No brand x. Do not try to save .10 per gallon on unknown brand x. I've had no problems since I've followed that lesson. Common rail diesels do not tolerated shitty fuel.
110% bringing you guys my engine if it ever lets go. Worth every penny if the job is done right the first time around 🤘🏻
I believe an Italian tuneup with some B12 would've had that truck chooching in no time.
Yeah, drain the fuel add some b12 fill up with premium, the truck will be back to normal. It don't need a whole new fuel system.
@@robevans8625no shop is going to risk their reputation or stand behind their repair doing that. Say something else breaks after doing that, then what?
@@LoneWolfSparty Being prudent and taking one step at a time doesn't hurt a shop's reputation. If the system is bad, then the worst that could happen would be a waste bottle of fuel additive. If the system isn't bad, then you're just saving your customer a ton of money.
@@AkioWasRight I feel like there's a piece we're missing in the video. There might be a reason *why* they did that, that wasn't disclosed. They might very well know what contaminated the fuel, they just never disclosed it.
@@LoneWolfSparty In anyway, it should scare people when mechanics start by suggest throwing money and parts at a problem before exploring cheaper solutions.
If they did that, it should've been included in the video to not only help the customer in the video, it would help viewers who'll experience similar situations.
Wow talk about getting the run around on this issue prior to getting the truck to Dave.
Every 6.7 Cummins customer Dave should check the grid heater Bolt. It would be a huge disservice to have this customer drive off in 2 weeks later that bolt fail and destroy his engine. Surely you know about this problem Dave...
I think they’ve probably had a few of those jobs come in. Mostly with higher miles. Easy fix is the monster ram intake from Banks.
It’s a very known issue on these I think they’ll check.
We have engines come into the shop with a lot more miles in bigger trucks and that’s not an issue.
I think Chrysler is putting too much power to the bolt causing the issue.
The 6.7 in the Chrysler is different from the ISB6.7. Tuned different, & a few minor changes.
@michaelbenoit248 the base engine is the same isb6.7 regardless of application. You are 100% regarding tuning used in Chrysler applications.
up
Most of the issues are after work has been done on the engines and the bolt has been loosened and not torqued properly. If it is too loose it’s resistance goes up and it starts to arc.
I think, if someone were to do a study, they’d find that the concerns about the grid heater bolt failure increased SIGNIFICANTLY when a new intake horn needed to be marketed by releasing several infomercials on TH-cam. I might have heard of 1 or 2 instances of the bolt failing in the roughly 15 years the 6.7 has been out, definitely not to the extent it would appear to be in the past couple years since the $1000+ “fix” started being advertised.
Another company, BD diesel I think, is now advertising a fix. Theirs appears to retain the existing heater & manifold but reworks the connection(s). I think it’s around $300, but not sure.
If I was anywhere near you guys I would take my 2018 harvest edition dually cummins for work. I'm in northern British Columbia Canada 🇨🇦. When go go to do our rv trip through the states, I'll for sure stop in 👍
And this is why I still have my old 12v Cummins
There’s people out there that have no clue about engines in general let alone diesels. If you’re new to diesel engines, never ever EVER buy fuel from those little hole in the wall gas stations with one or two diesel pumps. Plan your fueling ahead of time and use the stations that have a high volume of semi trucks stopping for their fuel. Those little places often have fuel sitting in their tanks for months between deliveries. Just sitting there deteriorating, developing algae contamination, picking up water content, etc.
I can remember 31 years ago when I was doing work experience at a local mechanics workshop & a customer drove in a 1978 Chrysler Valiant Regal which was Australian built & it was fitted with the 318 cubic inch Hemi V8 engine, well, someone decided that they would put sugar in the fuel tank.
From what I am told the fuel dilutes the sugar then it caramelises then it turns into a toffee like substance which can cause engine damage including seizure.
They had to remove the fuel tank, get our local radiator specialist to flush the tank, refit the fuel tank then refill it with clean fuel !
He towed that 2500 on a trailer with a half ton from Arizona..he might need a transmission in the half ton soon. If may not have been over the tow limits but had to be well over 10,000 lbs
these people dont realize diesel is about dead... you cant find anyone to even work on them worth a dang... thats why he drove 11 hours.. hes been though 3 or 4 people.. no one can help diesel is done after the 7.3 diesel its been over... epa ruined it gov
Another satisfied customer
Looking forward to an update on the cummins brought in by the young gentleman a few weeks ago that had supposedly been built.
You guys are cranking them out.
I had a similar situation last year with a Cummins 5.9l powered Iveco EuroCargo truck.
It proved to be a major headache, but the parts are easy enough to assemble, including the injectors.
Expense to fix though.
I'm not a technician. You can't just run fresh diesel through the fuel system? Does the contamination somehow cause these parts to never function correctly?
As men we are designed by our Creator to solve problems and protect the ones we love. I love seeing guys solve those problems even though customers get a bill at the end nothing good is free.
That one fuel sample looked like it had bio diesel in it. People don’t realize how awful that stuff truly is!
Dillons the man! I always enjoy seeing him
Great video
Thanks for the visit