@@wandamendez2946 Yep.👌 What you wrote right there would have been💰 money 💸 in the stylist's pocket. But nope!🥀 That would have been too much like doing right (as the old folks say).
She was rude. Period. She wasn't too busy to reply with an unnecessary comment. It's never ok to talk to a customer like "just give me your money and shut up". That's basically what she said to her.
Exactly! That's what I like to call "going out of the way to be rude and nasty". What I mean by that is there's a point where the person could have ended the conversation without being nasty, BUT instead they person chose to continue on and do the most just so they could be rude and nasty.
We speak the same language! I wrote a comment that said almost what you did exactly. The stylist was rude and unprofessional and would have not gotten any of my money if it was me.
U ain't lying👏🏾👏🏾 u finna spend money wit me we need 2talk about wut u getting anyway. I don't need any surprises 4a do that falls n2 the time frame of my next client. It's all about the customer. The pic was super thoughtful I think. Now if the girl had a booked an appt and wanted sum 60inch small box braids on her busy day without telling her wut she wanted I wonder if she would not do the girl at all when she showed up 🤷🏾😏
Or like they so booked and busy that they don't NEED your business. Me, myself and I would have politely cancelled and requested that my deposit be returned. If she had time to respond all of that she could have said, "Thank you for letting me know. Please be sure to read the policy on the website, just in case you need to cancel. I look forward to seeing/meeting you. Have a great day!" Tsk! She'll get it when that attitude starts effecting her bottom line.
She was most definitely RUDE AF. She didn’t have to reply like that. If she was busy, she shouldn’t have replied at all. Matter of fact, she could’ve liked her message/messages to show that she seen it and left it at that.
These are the same stylists on IG talking about black people don’t want to support them while conveniently forgetting their attitude suck and their customer service skills are trash. Sir or Madam, the appointment has been canceled.
Lol Facts!!!! I say that all the time that black people really need to work on their customer service skills and attitude! It's awful I literally complain about my peoples attitudes ALL THE TIME!
I would've gone straight back to that booking website and cancelled my appointment. I refuse to give my hard-earned money to people who can't be bothered to exercise common courtesy.
She was rude as hell. Would not have trusted her with my head. I would have texted her back, 'I know you don't like confirmation texts, but I just wanted to let you know that I have just unbooked my Thursday appointment. You have a blessed day. " And kept it pushing. She doesn't need customers, she needs life lessons.
People with little self awareness might not get the life lesson.. I've met many a delusional people who have been REPEATEDLY taught by life..but it still has not clicked for them that they were the very root of their own suffering. 🤷♀️
Exactly my thoughts! I’m like we’ll see how tough you are when your money’s low from losing clientele. The attitudes and work ethics from today’s stylists is atrocious.
The fact that she sent that in text form, means that she had a chance to fix her text tone and just say "Thank you for booking with me, I'll see you thursday." That's literally it.
Evidently, the stylist wasn't ALL THAT if she had a spot open like that. I mean, most GOOD STYLISTS are BOOKED'D for months ahead of time. So she just need to be glad somebody wanna sit in her dusty seat!!! LOL!!!
My next text would have been "Just un booked for Thursday and will be showing everyone I know these text so that they knew what attitude and the level of "gratitude" to expect. Old school or not customer service is customer service and those text had none.
Exactly, whether what the girl did was redundant or not. All she had to say was- Thank you so much. If you are booked for Thursday, great. Make sure you read the policy and see you soon!
Yep, I would have cancelled soooo fast. She could use an auto reply text message or talk to text if she was THAT busy! Not me, and not today. People are working too hard during this pandemic for these lil dollars to fund foolishness, and rudeness!
Exactly 💯. I always say manners cost nothing. This is honestly why a lot of blk businesses go nowhere. Customer service is extremely important and many forget that. And I'm saying this as a business owner myself.
Just recently I cancelled my appointment with a highly recommended stylist who came across as rude like that. I had booked my date and time 2 months in advance and had to await confirmation of her availability on my day of choice before making my deposit to secure my appointment. After not hearing from her for almost a week I sent an enquiry to the given number and I got that whole "just pay to secure your appointment" statement, and that's the last she heard from me (because how do I pay for a slot that I don't even know if it's available or not 😩). Took my business and my bridesmaids elsewhere and we were super happy with the customer service and the skill of the other stylist. She became my stylist of choice from then on, and I never miss an opportunity to recommend her to friends and family 😊
She was definitely rude. She didn't greet her nor thank her for booking. In the time it took to tell her what she didn't need, she could have simply said, "Hi, Thank you for inquiring. I don't do business in my DM, I can be booked or contacted through the link in my bio."
I don’t care how young she is or how “new generation” she is; CUSTOMER SERVICE is CUSTOMER SERVICE! It’s not something that’s debatable. It’s simply respect for another human being. These folks have a rude awakening coming… I’d take my business somewhere else in a flash.
Big time. She is not the only stylist in Dallas. The customer is not begging her to do her hair. The stylist just lacks common courtesy and she keeps doing that, shes gonna lose business too.
This stylist was rude period. No excuses. She wouldn't have made a coin from me. First impressions are everything. I don't care if the work is exceptional, I want to be treated like a person.
A more professional straight forward Response would have been, “ thanks for informing me about your booking, but the only official way to guarantee your appointment time slot is by booking on the website and putting down your deposit. Looking forward to seeing your Thursday” what she said was just Rachel and unprofessional.
What the heck?! She wasn’t “dry”, she was just straight up rude. And if you have a “dry personality” you have no business working in customer service. I would never book an appointment with someone who talked to me that way. I have dropped very talented, rude stylists for average talented nice ones like several times.
That was not courteous at all. That girl was a potential customer who was going to spend her hard earned money in the sylist's business. The least the stylist could do was be courteous. All she had to text back was "Okay thank you, see you then." Less characters than what she responded back.
I understand her telling the client that she has a booking site (though it could have been said much more cordially). But her response to the second text wasn’t necessary. That’s what took it from matter of fact to snippy.
Alot of these new “stylists” don’t have a license at all and are not trained. Y’all gonna mess with the wrong customer and get your “business” reported 😭
You ain't wrong about that last part. My cousin was in a very similar situation to this and the hairstylist was rude to her for no reason and my cousin is petty af and decided to get even. She found out this girl was doing business out of her apartment without permission from her landlord, didn't have a permit, no license, and she didn't have insurance for her "business." And reported her ass. She got slapped with so many legal fees between her landlord and the jurisdiction it's unbelievable. This is why I don't go to stylists who do hair out of their house. If you don't have a physical location in an actual office building of some sort, don't @ me.
Exactly. Especially in the natural hair/loc field. Very few actually took time to learn more about the craft. Most of em started doing their bf dreads bc he was too cheap to pay and decided to do it as a full time gig.
@@sweetjanejonez That’s true, and the same ones who didn’t learn are charging 500+ for “mastery classes”😭. How are you going to charge for classes when you’re not even licensed 🥴
She was both..rude and straight to the point = wouldn’t get my business. Some people boy…when they get “on” they forget that they wouldn’t be nowhere without a client!
Most stylists want some visual of the hairstyle that you desire. It is called a consultation. This is suspicious and she seemed to be more about the "you have booked an appointment, so that is that" attitude. I would cancel.
I believe there's a fine line between being "real, honest, straightforward, 100%" and being rude. Too many times, ppl disguise being mean to being honest. Or blame their astrological signs on their nasty, mean, bad behavior. I don't care how you put it, she was rude and I would've canceled my appointment
I do not subscribe to that sign business when it comes to common courtesy and how you treat people. For one, I don’t have the time nor brain capacity to remember all the traits for these signs. Hell, I barely know mine. 🤣
@@dawnreed6830 lol and most people only know of sun signs...which is like 0.01% of a persons astrological chart. Each planet, some comets and nodes have signs too, plus you have to consider what house it's in, the degrees and how they all interact with each other 🤣🤣🤣🤣
I'm from North Jersey- right outside of Harlem/Bronx and we have a tendency to be extremely blunt, honest and to the point. I can confirm, she was rude and unprofessional. As a successful business owner, I would warn my sister that she may experience hard times with this type of customer service. Mediocre is just not good enough; we must do better.
I recently booked an appointment the same way through Instagram after sending a video of the style I wanted to make sure the stylist could do it that way. He was super nice about it and sent me all his information and told me to contact him if I had any questions. I left his appointment feeling fabulous, but would never have gone if it wasnt for his great customer service.
Some entrepreneurs go into business because they don’t want to work for anyone else. But you are still working for the customer. Your attitude determines your coins 😤Just rude
This. 👏 Right 👏 here. 👏 So many people don't think about no matter what job you get, you WILL work with people and need to learn how to deal with others.
I told my mom this numerous times. She was a SAHM and never worked. She went to school to be a CNA in her 60’s but couldn’t deal with how she was treated during her externment. Everyone has a boss. Everyone.
I told my mom this numerous times. She was a SAHM and never worked. She went to school to be a CNA in her 60’s but couldn’t deal with how she was treated during her externment. Everyone has a boss. Everyone.
Immediately would have canceled! You get better customer service at a beauty school. That woman was too nice for her to not say thank you or you’re welcome back to her
I think the stylist is and was rude and this has become a common trend among stylist. Listen ladies, I don't care how good they are DO NOT give them business. If you are in the business world then you need to have good customer service skills...
I agree I just got my hair done for some feedin braids with a girl & she was nice but the customer service was poor. The booking time wasn’t matching her actual schedule, texting back 10-12 hrs at a time, & trying to change the location 30 mins before the service. It was complete hell & the prices were sky high! I was nice to her back but I vowed to never go back even though she did an excellent job.
The Stylist was rude, she could have replied with thanks looking forward to seeing you. This is why I'm natural and do my own hair. I don't need to pay for rudeness.
Yeah, if you’re busy the least you can do is ok. Might still come off as a bit rude but still ambiguous. Her response is straight up rude, I bet she handles her customers rough and blame them for not following her instructions and whispers under her breath.
Too many people are starting "businesses" from home with no training, care, or even education. I am sorry, the minute someone is lazy enough to say "U" instead of "you", it already tells me you are not educated enough to earn whatever I am trying to pay you. I would hire a lesser talented person who is kind and polite over an expert with an attitude. Paying money is not only for the style, it is for the service experience. This is not only for stylists, it is for every field. I am a freelancer and book clients steadily over my competitors simply due to providing stellar customer service during communication. It really is in the details.
@@GodlyWisdom_Discernment Say it again for the young uns in the back! I may not be rich but I work hard for my money and I'll be damned if I will spend it on something/someone that makes me irritated/mad/anything less than satisfied.
You found my pet peeve! I don't think I know anyone who texts that way. Even my teen children know that if one cannot text in full sentences, one will be losing their gadget till they learn how to write words! The phone even suggests the words so that it's faster. For the sake of argument, let's pretend the stylist has never seen the 4 walls of a school or church, what about basic human decency? That customer sounded sweet and thorough (sent photos with initial contact). What stopped her from matching her energy? She could have messaged back, "Gr8 Ty C U den!". I would have cancelled the booking, then proceeded to put detailed reviews on Yelp, Facebook, Instagram, New York Times, the Village Telegram till she does something about her arrogance! I say "Girl, bye forever!"
👏🏼👏🏼👏🏼 way to go, mom! And she probably would have never discovered her skill had the stylist not been rude. I'm sure she's saving money by doing it herself as well!
An “Alright, see ya on Thursday” takes less energy than all of that attitude. I would have kept my appointment but never showed up if I was that woman.
This is so true.. I am from the Dallas- Fort Worth area and booked an appointment for my daughter with someone just like that. My thing is this.. if you don’t want your clients texting/calling you then don’t put your number down. I utilize all forms of communication that you give me
In my experience the more popular the stylist gets, customer services decreases, professionalism decreases, and the workmanship decreases. However, the arrogance increases, last minute cancellations by stylist increases, not returning deposits increases, attitude increases, and entitlement increases.
As a hairstylist.. Your husband is SO smart. When I use to work - I HATED communicating through text messaging. It was SO inconvenient. Living in LA - it was nearly IMPOSSIBLE to get clients to call me, instead of texting/FB me; regardless if I put up a notice. However, as an autistic person - most of my text messages, are very unemotional. I tend to be very proper, for lack of a better term, in the way I write. I speak in a very similar manner, though, my mannerisms are incredibly different, than One might expect - as I am super excitable, happy, and incredibly approachable/easy to talk to; which, doesn’t always translate, byway of the way I write out my texts. Though, I do understand it can be confusing to some - so, I have attempted to soften up, through text, as much as I can. You are so spot on, about getting the feel for a stylist/client, One has yet to meet - by taking on the phone, FIRST AND FOREMOST; to get a legitimate feel for each other, first. 🙌🏻
All this attitude from stylists who don’t eem WASH YO HAIR at your appointment… I know times have changed, but I’m 39, and I miss going to my appointment every 1-2 weeks, and KNOWING my hair will be washed and conditioned without complaint from the stylist… Miss ma’am, if I gotta show UP with my hair washed, conditioned, blow dried, AND trimmed, I can just save this astronomical fee and ridiculous deposit and just do my hair myself #whatineedyouforthen?
@mzrenee25 😱girlllll I just love your comment.... and yes you're Absolutely correct, if a client has to do all of the work bf I get to the hair salon, why would I need the hair stylist for and still pay her the same amount of money🤷♀️
I’m so glad I still have my aunt who been doing my hair since I was 5. It’s bad out here. And I found another stylist who’s young but licensed and every service comes with a wash unless specified otherwise
When I was in cosmetology school my instructor taught us that clients were paying for service AND time. She reminded us that busy women only get treated well at their beauty appointments. Imagine looking forward to it and then having somebody treat you rough😔
Ain’t enough disagree left in the world to express how I feel on this here topic! This was not being direct; this was being disrespectful, unappreciative of potential income, and shows a lack of knowledge about how to talk to people, even in texts. (Most) stylists today have attitudes like this for no obvious reason, just like this one did. The stylist already told the customer about her website and the customer booked through it. The customer responds, as humans tend to do, to let the stylist knows she got an appointment on Thursday. The professional and human thing to do for the customer is not to talk down to them, but to reassure the customer with a simple “okay, see you then!” I’m absolutely positive that would take less time to text that than the janky reply she sent. If I were that customer, I would cancel my appointment and look elsewhere. My money is worth way more than to sit and receive rude service.
I worked with a guy I didn't like him and he didn't like me either...cool. He had this catering side hustle and damn he cook BBQ and I wanted to get in on it. So when he brought the menu around of what he would be cooking, I wanted to order...... This fool would not take my money......I'm like I know you don't like me and I don't like you but this is BUSINESS! How are going to go ANYWHERE with your business if you can't put your feelings aside and Make MONEY?
In beauty school an instructor once told us that our attitude and customer service was almost as important as the actual beauty service. I will never forget when he said “a client is the one paying YOU and they have the right to refuse your services if you are making them feel uncomfortable with your attitude”
Your right cause my stylist is sweet as pie 🥧, and sometimes she has an off day, and be jacking my head up😂. but her sweet attitude makes up for it. and I be flossing them bad hair Do's cause.i love her attitude .🤷♀️
@@reginabroughton5917 exactly. We are human first and humans respect and crave emotional connection and relationships above all else. If not, there is deep seated psychological and emotional damages. I too, care more about the people and the environment than anything else. I worked hard at job I hated simply bc I had a great team. When they left, I stopped giving a shit. I hate when people say "it's just business ". No, honey, business is made up of PEOPLE. So its still "just people".
customer service is always necessary no matter how good you are... she could've been like thank you I appreciate you.. I'll see you then...blah.. she was definitely dry
I had the same experience when I was reaching out to a new hair stylist. In my situation, I was so turned off by the stylist's responses, I never went to her to get my hair done. I'm a small business owner (personal training). I have potential customers reach out to me all the time. If I was this rude towards my potential customers, I wouldn't have a business.
And this is why im so happy I've been with my same stylist for at least 13 years!! She's younger than me and has always kept up with all the new trends but is courteous and patient enough that she works well with ALL ages especially the elderly some of these younger chicks will have you wanting to put hands on them💯💯
This behavior is consistent with most people today!…age doesn’t matter. Customer service is everything and is what sustains your business over time. I would have canceled the appointment immediately. First impression is best impression!
I will pay a little more for subpar performance with excellent CS than I will for great performance with bad customer service. I don't need my behind kissed, but dang! Act like you want the money.
I've BEEN saying that customer service here in the U.S. went the way of the dinosaurs -- and it's EVERYWHERE! From the top to the bottom and back up again, white collar and blue collar, big corporations and small businesses alike, most people in the work force just don't give af. ☹️
I have to say age does matter.If you came up during a different time your mannerisms and expectations are from what you have been accustomed to.Im in my 50's and things and people arent like they us to be.Also,It can depends on where you're from too.But,Im gonna leave that alone for now. Lol
@@Kim-427 I get your viewpoint but that’s the excuse we keep making. Being cordial or appreciative is automatic. People choose to be the alternative because the younger generation are entitled and selfish. It’s not because they don’t know any better for the majority of them. Just as she took the time to respond disrespectfully she could have done respectfully.
@K Rob, I said on another post that customer has looong gone the way of the dinosaurs. I don't know if it's because workers are just fed up, tired, disillusioned, overworked -- I honestly don't know. But still, the Golden Rule _should_ be the standard of life.
It’s definitely as of late.. I’ve been reporting these quote unquote customer service ppl to their Corp offices. We shouldn’t have to deal with it. If you don’t like the job, pls just quit.. ugh
The “I was busy” excuse is the most viable one in this scenario and I don’t even think that would cut it. If you’re busy then don’t answer a customer until you are truly able to. The stylist’s response was rude. I don’t see it as a “direct to the point” transaction. The stylist didn’t even confirm to the customer if she could do the style or not (which is one of the reasons why the customer reached out in the first place)! I would have been fine with a “Sure I can do that style for you. Please go to my booking page to schedule and appointment. The link is in the Bio.” That is a to-the-point response and 100% professional. If I saw the stylist give me that response I would do one of two things: call to make sure that the stylist could do what it is I wanted, or cancel my booking and take my business elsewhere.
I absolutely would have canceled after this. If thats how she responds to potential clients, I imagine her demeanor isnt much better in person. She definitely wouldn't be getting any of my money with that attitude..
@@jennahilton8259 I just can't wrap my mind around it. My money is too hard to come by & my time too precious to tolerate some bull like this. No way I'm paying you to mistreat me! In what world...😒
@@continouslyshequice she may tell me what extra products, cost, hair, or accessories to pick up to make sure I'm getting the full look. It's called a business relationship. Getting the client is nothing. Keeping the client takes work. People skills and customer service make a huge difference.
@@DrLadyBugM that’s it!!!! The stylists these days act like they’re already millionaires or something!!! As if they don’t need the business! It’s really sad and it continues the bad reputation against black owned businesses 😒
It was rude. I agree with your husband's logic on this subject. Customer Service will take you far, without it you can be down & broke. Regardless of the faster communication styles, nothing beats direct communication. However, if you insist on using lesser forms of communication, go out of your way to make the customer feel understood and valued. Or be prepared to not be in business long.
I think this younger generation lacks interpersonal skills because they aren’t use to personal interactions. She’s rude and doesn’t even realize it. It would have taken her seconds to say “ yes I can do that style for you. Go to --- to book an appointment. I appreciate your business “. When the lady informed her of the booking she could have responded “ Great! I can’t wait to meet you “. Then when the customer arrived she’d feel welcome and at ease. Now, she’s confused to the point of asking the internet. But, black people wonder why they don’t get more support for their black business. It’s because your customer service skills are terrible. You aren’t doing customers a favor. We are paying you.
Well stated! That's why I don't bother. I've only met one polite AA stylist; however, she sucked at handling natural hair. The rude ones sucked as well lol.
Thank you for this thoughtful analysis! 👏🏾👏🏾👏🏾 I do think that some (not all) of my younger millennials and GenZ'ers may lack interpersonal skills, (particularly in some cases when it comes to boundaries and conversational skills).
True. The new advances in technology has been great but we did lose certain skills along the way for sure. Folks love to get big and bad when they are using technology but have a completely different energy in person. Customer service is that one thing that I've noticed with black owned business that I no longer frequent lacked. I typically will give more grace to black owned companies because I understand the obstacles they have to face can be more difficult compared to a White or Asian business. But that doesn't give an excuse to ignore messages or treat people any kind of way. That one person might not even buy anything but because you gave them great service tell all of their friends and bring you 15 new customers.
@@gmartin5453 wtf. Who taught them that shit? Ain't going nowhere with that in life. Not to mention making the world worse with that attitude, no kinder or better.
I've noticed a general trend that a lot of younger people in service positions have clearly lived their life without mom or grandma teaching them about the basics of manners and being polite.
A lot of these stylists be straight out the hood, hood girls always give me that type of energy. It’s like if you ain’t rude like them they wanna call you sensitive and bougie. Then when they get you out of character they wanna act like it’s all cool but no! At that point I want nothing to do with you hun.
I wouldn't even do business with her, at this point. She is unprofessional and childish. There's a more respectful way that she could've talked to that client. I used to do hair and i would have never been that trifling to a client. Being straight to the point is 1 thing, but rude is something else!
Nah, it was rude. As a business person, reply with "Thank you for booking with me. See you soon!" or something to that effect. That vibe was all off. I would've cancelled.
Yes, A simple "thank you" would suffice. The stylist was trying to give a lecture with that snide remark. If she so were busy, "thank you" comprises fewer words.
I can definitely relate. I’m juicy too…and feel some kinda way when the energy come back dry AF 🤣. You are 1000 percent right on securing the customer service as well as the bag…brand loyalty is everything!! That’s why some businesses made it through the pandemic and some did not. 🤷🏾♀️
Ppl need to learn that kindness goes a long way. She could have simply said thank you for booking with us and see you on Thursday. It cost nothing to be kind but when will some ppl realize that.
It's shows the immaturity she went out of her way to be / sound rude vs go out her way to just say okay no problem thank you, :) and if it was that serious she could have just hit her with the "for future reference, " after say thank you! 🤷🏽♀️
I dont personally go on insta for stylists . However , at this point , people need to stop with the " I wanna tell ya'll what happened , but im not going to expose the person " . Start exposing these individuals ! They'll always have people who are willing to put up with their attitude just for the style but im sure there's plenty of people who won't and maybe they'll learn to conduct themselves better .
Agreed! It be the black stylist im telling you. I had a stylist get mad and refuse to render me a service after i asked her too much questions. We had a nice chat so i thought and she refused to respond after i sent her pictures of my scalp at her request.
My younger cousin is opening a beauty salon and she also has a make-up stylist and wax bar. I told her to get a black nail tech for her shop and she said "Heck naw! These black nail techs in the area are rude, unprofessional and full of negative energy." She said "they act like they doing YOU a favor by even agreeing to service your nails. And I don't want that energy in my salon." And I thought it was so sad, but... I know she's right!🤦🏾♀️🤷🏾♀️
So true & these people are so silly because the only reason they are making money is due to customers. It’s always something with these hair stylists but I try to stick to one good person & sit down with everybody else.
Unfortunately I've seen a lot of that with the black nail tech I've encountered. If it's manicure they are a little bit better attitude wise but if you need a pedicure then all bets are off. I don't understand why you would spent time and money to be a nail tech but don't want to wash or do anyone's feet. 🙄Like make it make sense🤷🏾♀️
Yup facts!! They act like they are not being paid! I feel the same way about hair stylist. You have to damn near beg to get your hair done and they make it seem like it is not an exchange.
😂😂😂😂....I'm like that too. Sometimes you are busy then people be texting you with thousands of questions and u tell them that your with a client... The client in my chair has paid for that time and I have to give them the utter most respect.. It not that your being rude it just your busy...Anything extra you need we can discuss it when you come for your appt. Becuz nothing is really guaranteed in til you are sitting in my chair and they done texted you a novel😂😂😂...I've Have had clients make deposits and still cancel last minute...I love how you vlog on this I was laughing becuz it remind me of me....
Courtesy doesn't cost you a thing. Typically what people text is what they're really saying. I'm trying to fix this in particular in the Black community regarding customer service. And yes, this person could potentially refer you to others. She's not the only stylist in Dallas and yet this woman chose her. Take care of your customers, both actual and potential. Period.
This stylist is one of those people that whose family and friends have been complaining about the rude way they speak but they go "niceness doesn't put food on the table" and "that's the way I am- take it or leave it". I hope many people "leave it" so that she learns the hard way.
She’s rude. There are a number of stylists who think this is ok because so many of us women are so hard up to get a cute style that they will put up with this mess. I will NEVER do business with anyone that acts like this. I’ve refused to revisit stylists who don’t see a value in good customer service as well. Your work is only part of the experience for me. I know many of these types won’t care about my feelings on this and that’s ok, but it works wonders for my piece of mind.
25% of the reason I went permanently natural was because I was disappointed with the expertise and/or professionalism of the stylists that "did" my hair. I can count one hand the times I left out happy.
I started braiding my own hair because I was tired of not be listened to about what I WANTED ON MY HEAD, they didn't respect the sensitivity of my scalp or my wishes, they took their sweet time, stopping to eat, pray without even letting me know what was going on, as if I want to spend all day sitting in a chair. They would argue with me when I pointed out things I wanted fixed, that I'm paying for and have to look at everyday. Then try to throw in extra charges. Nope. I may take 3 days to do my hair, but it's cheaper, I love it, I look beautiful and there is no stress.
It was rude. That didn’t even sound like she was busy… it gave me rude and disrespectful vibes. A simple thank you so much for booking with me. I look forward to styling you on Thursday could’ve acknowledged the customer’s confirmation and shown appreciation all at the same time. The other shit would’ve been an instant cancellation for me!
I AM SOOOOOOOOOOOOOOOOOOOOOOOOOOO GLAD SOMEONE SPOKE ON THIS!!!!!!!! this is exactly why I now do my hair myself I no longer book with black females for my hair or nails!! I have been in this same predicament and the stylist act as though I was bothering her by asking her questions concerning the style I wanted. I think she was rude not straight to the point!
My personality is juicy, too!!! I'm happy, I'm bubbly and definitely friendly... don't come at me all dry... Been looking for a word to describe me! Thanks ❤❤
"Y'all be talkin bout securing the bag, but ya'll not securing ya'll customer service!"...THE WORD👏🏾👏🏾👏🏾
I say this all the damn time whenever I try to support my people and their customer service is basura
So true. I have felt like this after dealing with several stylists. So many of them are rude.
A simple Thank you and see you Thursday was all that was needed if she was busy
@@wandamendez2946 Yep.👌 What you wrote right there would have been💰 money 💸 in the stylist's pocket. But nope!🥀 That would have been too much like doing right (as the old folks say).
I would have hit her back with a "...girl, nevermind. I'm good 👍🏾" lol 🤷
My next message would be "Cancelled my booking for Thursday!" It would have taken the stylist less time and effort to just say "Great, see you then"
Yup, but she went the extra mile - to be rude.
EXACTLY. “Just unbooked. Hope you have a better day!”
I would cancel and say nothing. Since clearly being communicated to is way too much for her.
@@user-kpkxgtj 😂
Yep!!!
She was rude. Period. She wasn't too busy to reply with an unnecessary comment. It's never ok to talk to a customer like "just give me your money and shut up". That's basically what she said to her.
Exactly!
That's what I like to call "going out of the way to be rude and nasty".
What I mean by that is there's a point where the person could have ended the conversation without being nasty, BUT instead they person chose to continue on and do the most just so they could be rude and nasty.
Right!
Being busy does not equal "you don't have to let me know.." lol your rude ass didn't even need to respond if that was going to be the response😹
Right! It would’ve taken way less time to just say, “ok”.
That's exactly what she said, and I'll be damned lol.
True.
How hard is it to write, “Great! See you then!” Like, she wasn’t too busy to write the other rude mess she chose to.
Agree if she was busy great SEE you then is much shorter and better than that whole rude message. She just rude or do t know how to conduct business.
EXACTLY, the rude took more
Exactly
Completely agree!!
We speak the same language! I wrote a comment that said almost what you did exactly. The stylist was rude and unprofessional and would have not gotten any of my money if it was me.
“You don’t have to let me know” is rude AF regardless of the stylist’s personality. A “great, see you then” would have been a much better response.
Exactly she's rude
Yup..
I just said the same!
Normally, when people are rude to me, their service is poor too.
Stylist could have said, thank u. See u soon… simple
Some of these stylists be acting like being cordial ain’t free.99
Free af! She showed not a nan bit of courtesy. Smh
That part there!!
U ain't lying👏🏾👏🏾 u finna spend money wit me we need 2talk about wut u getting anyway. I don't need any surprises 4a do that falls n2 the time frame of my next client. It's all about the customer. The pic was super thoughtful I think. Now if the girl had a booked an appt and wanted sum 60inch small box braids on her busy day without telling her wut she wanted I wonder if she would not do the girl at all when she showed up 🤷🏾😏
It may not even be the actual stylist replying tho 🤔
Or like they so booked and busy that they don't NEED your business. Me, myself and I would have politely cancelled and requested that my deposit be returned. If she had time to respond all of that she could have said, "Thank you for letting me know. Please be sure to read the policy on the website, just in case you need to cancel. I look forward to seeing/meeting you. Have a great day!" Tsk! She'll get it when that attitude starts effecting her bottom line.
She was most definitely RUDE AF. She didn’t have to reply like that. If she was busy, she shouldn’t have replied at all. Matter of fact, she could’ve liked her message/messages to show that she seen it and left it at that.
Yup!!
These were messages not comments. You can't like messages.
@@rn2787 Yes you can! Not sure about Android but you can most definitely like a message bubble on iPhone.
@@rn2787 That is not true. I’ve liked many messages through my DMs on Instagram. I wish I could show you but you can.
@@rn2787 u can on iphone but it still cost nothing to nice on android.
These are the same stylists on IG talking about black people don’t want to support them while conveniently forgetting their attitude suck and their customer service skills are trash. Sir or Madam, the appointment has been canceled.
Lol Facts!!!! I say that all the time that black people really need to work on their customer service skills and attitude! It's awful I literally complain about my peoples attitudes ALL THE TIME!
So true
Facts ..
This!!!
Yep🤭
As a hair stylist myself, I would NEVER respond to a client this way especially with how nice the client was.
Is that so? Well, I hope your clientele stays fluid and the results are super. 🤘🏾
Awww, AND she was so excited about her appointment, to be mean to.
Exactlyy
She was rude ass hell
Exactly
I would've gone straight back to that booking website and cancelled my appointment. I refuse to give my hard-earned money to people who can't be bothered to exercise common courtesy.
Exactly! Why should you pay someone to be rude to you? You can get that anywhere for free!
Hell if they're rude before they even see you imagine how they will treat you in person!!!!
Yes indeed!!!!!!!
She was rude as hell. Would not have trusted her with my head. I would have texted her back, 'I know you don't like confirmation texts, but I just wanted to let you know that I have just unbooked my Thursday appointment. You have a blessed day. " And kept it pushing. She doesn't need customers, she needs life lessons.
People with little self awareness might not get the life lesson.. I've met many a delusional people who have been REPEATEDLY taught by life..but it still has not clicked for them that they were the very root of their own suffering. 🤷♀️
@@ksy4747 💯💯💯💯💯
This!!
Issa word 🙌🏽
Indiegirl007 I agree with you but I wasn't letting her know anything, they too ridiculous.
"Y'all be talking bout securing the bag, but y'all not securing your customer service..." 👏🏾👏🏾👏🏾
Exactly my thoughts! I’m like we’ll see how tough you are when your money’s low from losing clientele. The attitudes and work ethics from today’s stylists is atrocious.
Good customer service is a crucial element for a business to be successful -- PERIOD.
Well said. Customer service can make or break your business.
That's a word!
This need to be the top comment.
She coulda just said “ok see you on Thursday.” She was definitely rude.
And a 😀 emoji.
@ThatOne Periodt!
Exactly!
@ThatOne you are right 💯💯💯
off topic: You beyond beautiful 🤯
Nah. As my mom would say, “I don’t need all that extra commentary” she went well out of her way to be rude lol
Lol, my mom says that too🤣
If it’s one thing mama taught me not to do, its to never allow people with nasty energy play in my hair and then profit off of it.
Yes! Yes! Yes! That's something I learned also, especially with your hair being your crown and glory.
@@liastorm795 yes ma’am gotta respect the crown, nothing but facts ! 👏🏾 💯
Say that! The customer could have come out with just a scalp. No sir. No ma'am.
@@emanilove6222 Exactly girl
Grrrrrrrrrrrrrrrrrl, yes!
She told her right there what kinda person/stylist she was. I’d cancel.
Amen
Agree!
For real. I’m not giving you my money when you talk to me like that.
Not me cancelling and heading to the beauty supply to make my own pony tail!
She seems like the kind of stylist that talks about you after you leave too
The fact that she sent that in text form, means that she had a chance to fix her text tone and just say "Thank you for booking with me, I'll see you thursday." That's literally it.
Literally! 😤
Real right!!
This right here......#common #courtesy
True she didn't even have to mean it through text they can't see how genuine your face is 😂😂
Or just one word, since she was so "busy". Just "Thanks!" would have worked.
This has happened to me sooo many times. I refuse to sit in someone chair with this stank attitude straight out the gate. Nevermind mind ma'am.
Exactly
Yep
She act like she a Celebrity hairstylist with no need for this Customer's money. Just rude.
@Kellie Hickman Preach it🎯
@Kellie Hickman exactly I will go home and twist my shit up before dealing with this
Evidently, the stylist wasn't ALL THAT if she had a spot open like that. I mean, most GOOD STYLISTS are BOOKED'D for months ahead of time. So she just need to be glad somebody wanna sit in her dusty seat!!! LOL!!!
😂
*snaps fingers* at all these facts, particularly the dusty seat 😂😂
🤣🤣
It’s the dusty seat for me 😂😂😂😂😂
😂😂
If you don’t believe she was rude then please neverrr go into business.
My next text would have been "Just un booked for Thursday and will be showing everyone I know these text so that they knew what attitude and the level of "gratitude" to expect. Old school or not customer service is customer service and those text had none.
God aint petty but I AM!!🤣🤣
Preach! Customer service is customer service, period.
Yes!
Absolutely 💯
You took the words right out of my mouth!
Professionals would at least say thank you for booking with me. Plus, she failed to build a rapport like you said.
Exactly, whether what the girl did was redundant or not. All she had to say was- Thank you so much. If you are booked for Thursday, great. Make sure you read the policy and see you soon!
Yep. Responding to a new booking by nitpicking the client's harmless behavior is unwise from a business standpoint. It's also just plain rude.
Yep, I would have cancelled soooo fast. She could use an auto reply text message or talk to text if she was THAT busy! Not me, and not today. People are working too hard during this pandemic for these lil dollars to fund foolishness, and rudeness!
It's fewer words and all.
No I’m sorry she was rude. After the stylist replied I really hope this woman did not book. It costs nothing to be polite. It’s just decency.
Exactly. I Would cancel real quick.
@@roseaddo6103 same
Exactly 💯. I always say manners cost nothing. This is honestly why a lot of blk businesses go nowhere. Customer service is extremely important and many forget that. And I'm saying this as a business owner myself.
@@roseaddo6103 I'm sure there was a cancelation fee. She had already booked so...
@@a_noelles Not if she hadn't sent the deposit......Just read the policy, send the deposit and it's booked.
Just recently I cancelled my appointment with a highly recommended stylist who came across as rude like that. I had booked my date and time 2 months in advance and had to await confirmation of her availability on my day of choice before making my deposit to secure my appointment. After not hearing from her for almost a week I sent an enquiry to the given number and I got that whole "just pay to secure your appointment" statement, and that's the last she heard from me (because how do I pay for a slot that I don't even know if it's available or not 😩). Took my business and my bridesmaids elsewhere and we were super happy with the customer service and the skill of the other stylist. She became my stylist of choice from then on, and I never miss an opportunity to recommend her to friends and family 😊
She was definitely rude. She didn't greet her nor thank her for booking. In the time it took to tell her what she didn't need, she could have simply said, "Hi, Thank you for inquiring. I don't do business in my DM, I can be booked or contacted through the link in my bio."
THIS!!! If that is what she was trying to say, she went about it the completely wrong way.
I don’t care how young she is or how “new generation” she is; CUSTOMER SERVICE is CUSTOMER SERVICE! It’s not something that’s debatable. It’s simply respect for another human being.
These folks have a rude awakening coming…
I’d take my business somewhere else in a flash.
Big time. She is not the only stylist in Dallas. The customer is not begging her to do her hair. The stylist just lacks common courtesy and she keeps doing that, shes gonna lose business too.
Period. Age has zero to do with it.
I agree!! But I'm old too so tha pettiness was brewing.
If you don't feel like doing hair then don't. Attitude problem then wonder why clientele doesn't return or increase. Look within
Thank you
Rude af. I would’ve cancelled the appointment. A simple “Great! See you on Thursday, thank you” would’ve sufficed
This stylist was rude period. No excuses. She wouldn't have made a coin from me. First impressions are everything. I don't care if the work is exceptional, I want to be treated like a person.
Would’ve called the bank real quick to send my money back
Exactly!
@@tta1390 She booked, doesn't mean she paid already.
A more professional straight forward Response would have been, “ thanks for informing me about your booking, but the only official way to guarantee your appointment time slot is by booking on the website and putting down your deposit. Looking forward to seeing your Thursday” what she said was just Rachel and unprofessional.
What the heck?! She wasn’t “dry”, she was just straight up rude. And if you have a “dry personality” you have no business working in customer service. I would never book an appointment with someone who talked to me that way. I have dropped very talented, rude stylists for average talented nice ones like several times.
she might not have been rude, BUT that energy is NOT going near my scalp!!
NOPE!!
Fo sho!!
Yep
#ThatPart
That was not courteous at all. That girl was a potential customer who was going to spend her hard earned money in the sylist's business. The least the stylist could do was be courteous. All she had to text back was "Okay thank you, see you then." Less characters than what she responded back.
Truly!
I understand her telling the client that she has a booking site (though it could have been said much more cordially). But her response to the second text wasn’t necessary. That’s what took it from matter of fact to snippy.
Facts💯
yes but when someone ask how you are you say it back too, so from jump
All she had to say was “Thank You” but she had to be rude
^This
Alot of these new “stylists” don’t have a license at all and are not trained. Y’all gonna mess with the wrong customer and get your “business” reported 😭
Thank you... this was my thought!
You ain't wrong about that last part. My cousin was in a very similar situation to this and the hairstylist was rude to her for no reason and my cousin is petty af and decided to get even. She found out this girl was doing business out of her apartment without permission from her landlord, didn't have a permit, no license, and she didn't have insurance for her "business." And reported her ass. She got slapped with so many legal fees between her landlord and the jurisdiction it's unbelievable. This is why I don't go to stylists who do hair out of their house. If you don't have a physical location in an actual office building of some sort, don't @ me.
Exactly. Especially in the natural hair/loc field. Very few actually took time to learn more about the craft. Most of em started doing their bf dreads bc he was too cheap to pay and decided to do it as a full time gig.
@@sweetjanejonez That’s true, and the same ones who didn’t learn are charging 500+ for “mastery classes”😭. How are you going to charge for classes when you’re not even licensed 🥴
@@emmar.4103 LMFAOOOO as she should😭
She was both..rude and straight to the point = wouldn’t get my business. Some people boy…when they get “on” they forget that they wouldn’t be nowhere without a client!
Was it that difficult for her to just say: "Ok, see you on Thursday!"
Most stylists want some visual of the hairstyle that you desire. It is called a consultation. This is suspicious and she seemed to be more about the "you have booked an appointment, so that is that" attitude. I would cancel.
Yep
In a heartbeat!!!! I DO NOT tolerate bad business!!!
Girl yes!
Booked and paid the deposit
@@ineedhoez contact credit card or bank and talk it out
I believe there's a fine line between being "real, honest, straightforward, 100%" and being rude. Too many times, ppl disguise being mean to being honest. Or blame their astrological signs on their nasty, mean, bad behavior. I don't care how you put it, she was rude and I would've canceled my appointment
Hahahha blame their astrological signs. Here I was just wondering how many Capricorn or virgo placements the stylist had in their chart 🤣🤣🤣🤣🤣🤣🤣🤣
I do not subscribe to that sign business when it comes to common courtesy and how you treat people. For one, I don’t have the time nor brain capacity to remember all the traits for these signs. Hell, I barely know mine. 🤣
@@dawnreed6830 lol and most people only know of sun signs...which is like 0.01% of a persons astrological chart. Each planet, some comets and nodes have signs too, plus you have to consider what house it's in, the degrees and how they all interact with each other 🤣🤣🤣🤣
@@dawnreed6830 oh and if planet was in retrograde or not when a person was born. Those are also fun 🙃🙃🙃
@@ksy4747 ohhhh heck no. I definitely Cannot even begin to get into all that 🤣
“My personality is juicy” needs to be on a T-shirt.
Totally
Love this
Yes!
It will be. Thx for the idea😍😍
Yasss I would definitely buy it!
I'm from North Jersey- right outside of Harlem/Bronx and we have a tendency to be extremely blunt, honest and to the point. I can confirm, she was rude and unprofessional. As a successful business owner, I would warn my sister that she may experience hard times with this type of customer service. Mediocre is just not good enough; we must do better.
I recently booked an appointment the same way through Instagram after sending a video of the style I wanted to make sure the stylist could do it that way. He was super nice about it and sent me all his information and told me to contact him if I had any questions. I left his appointment feeling fabulous, but would never have gone if it wasnt for his great customer service.
Some entrepreneurs go into business because they don’t want to work for anyone else. But you are still working for the customer. Your attitude determines your coins 😤Just rude
Ms. Sheila, I'm going to need you to say that again for the people in the back. Please and thank you.
Well stated! 💪🏽
This. 👏 Right 👏 here. 👏 So many people don't think about no matter what job you get, you WILL work with people and need to learn how to deal with others.
I told my mom this numerous times. She was a SAHM and never worked. She went to school to be a CNA in her 60’s but couldn’t deal with how she was treated during her externment. Everyone has a boss. Everyone.
I told my mom this numerous times. She was a SAHM and never worked. She went to school to be a CNA in her 60’s but couldn’t deal with how she was treated during her externment. Everyone has a boss. Everyone.
Immediately would have canceled! You get better customer service at a beauty school. That woman was too nice for her to not say thank you or you’re welcome back to her
Yep, my booking would've been canceled immediately. Professionalism, respect and being tactful goes a long way.
EXACTLY!
Agreed
I think the stylist is and was rude and this has become a common trend among stylist. Listen ladies, I don't care how good they are DO NOT give them business. If you are in the business world then you need to have good customer service skills...
Exactly
This!!
Thank you !
Yeah, I wouldn't have gone. I'd find somebody else.
I agree I just got my hair done for some feedin braids with a girl & she was nice but the customer service was poor. The booking time wasn’t matching her actual schedule, texting back 10-12 hrs at a time, & trying to change the location 30 mins before the service. It was complete hell & the prices were sky high! I was nice to her back but I vowed to never go back even though she did an excellent job.
The Stylist was rude, she could have replied with thanks looking forward to seeing you. This is why I'm natural and do my own hair. I don't need to pay for rudeness.
The stylist could have responded with an “ok”, “great”, “thumbs up” or not respond at all.
Yeah, if you’re busy the least you can do is ok. Might still come off as a bit rude but still ambiguous. Her response is straight up rude, I bet she handles her customers rough and blame them for not following her instructions and whispers under her breath.
Here's an idea...the stylist could just replied thank you. Done and done. Quick and easy.
Too many people are starting "businesses" from home with no training, care, or even education. I am sorry, the minute someone is lazy enough to say "U" instead of "you", it already tells me you are not educated enough to earn whatever I am trying to pay you. I would hire a lesser talented person who is kind and polite over an expert with an attitude. Paying money is not only for the style, it is for the service experience. This is not only for stylists, it is for every field. I am a freelancer and book clients steadily over my competitors simply due to providing stellar customer service during communication. It really is in the details.
@@GodlyWisdom_Discernment right! I support excellent customer service. Period.
@@GodlyWisdom_Discernment Say it again for the young uns in the back! I may not be rich but I work hard for my money and I'll be damned if I will spend it on something/someone that makes me irritated/mad/anything less than satisfied.
You found my pet peeve! I don't think I know anyone who texts that way. Even my teen children know that if one cannot text in full sentences, one will be losing their gadget till they learn how to write words! The phone even suggests the words so that it's faster.
For the sake of argument, let's pretend the stylist has never seen the 4 walls of a school or church, what about basic human decency? That customer sounded sweet and thorough (sent photos with initial contact). What stopped her from matching her energy? She could have messaged back, "Gr8 Ty C U den!". I would have cancelled the booking, then proceeded to put detailed reviews on Yelp, Facebook, Instagram, New York Times, the Village Telegram till she does something about her arrogance! I say "Girl, bye forever!"
Reading this comment and thread, I feel like I have found my TRIBE!!! 😭😭😭🙌🏾🙌🏾🙌🏾Heyyyyyyy Cousins!!! 💕💕💕💕💕
This! This right here!
My Mom’s stylist was rude to her via text a few months ago. Since then my Mom has started doing her own hair and does a great job. 💁🏽♀️
👏🏼👏🏼👏🏼 way to go, mom! And she probably would have never discovered her skill had the stylist not been rude. I'm sure she's saving money by doing it herself as well!
Love how you give the benefit of the doubt, even though you end "watch your tone." 💜
An “Alright, see ya on Thursday” takes less energy than all of that attitude. I would have kept my appointment but never showed up if I was that woman.
Am I wrong for agreeing with your level of pettiness for this rude woman? HA!
She doesn't need my business 😂😂 imma go'head and cancel that appointment.
Right!
💯
That's just rude, I would've cancelled with that response.
Me too
Absolutely!!
Don't have people with bad actitudes working on your hair. Too much negativity. This would be an immediate cancel.
This is so true.. I am from the Dallas- Fort Worth area and booked an appointment for my daughter with someone just like that. My thing is this.. if you don’t want your clients texting/calling you then don’t put your number down. I utilize all forms of communication that you give me
“Y’all be talking about securing the bag but y’all not securing y’all customer service.” 😩👌🏾👏🏾💯
I’m young and I was still taught better than that. It’s called business and hospitality.
No, the stylist would not be seeing me or my money
Yep
There would be no deposit coming.
As a stylist, I would’ve just texted back “ok see you then “and moved on
The fact that she didn't evwn return the greeting, would have been a side eye for me.
@@CherryBlossomBlyue same!
Exactly something simple.
Yep!
In my experience the more popular the stylist gets, customer services decreases, professionalism decreases, and the workmanship decreases. However, the arrogance increases, last minute cancellations by stylist increases, not returning deposits increases, attitude increases, and entitlement increases.
Right! I can’t give money to people who think they are doing me a favor! And expect a tip!
As a hairstylist.. Your husband is SO smart. When I use to work - I HATED communicating through text messaging. It was SO inconvenient. Living in LA - it was nearly IMPOSSIBLE to get clients to call me, instead of texting/FB me; regardless if I put up a notice.
However, as an autistic person - most of my text messages, are very unemotional. I tend to be very proper, for lack of a better term, in the way I write. I speak in a very similar manner, though, my mannerisms are incredibly different, than One might expect - as I am super excitable, happy, and incredibly approachable/easy to talk to; which, doesn’t always translate, byway of the way I write out my texts.
Though, I do understand it can be confusing to some - so, I have attempted to soften up, through text, as much as I can.
You are so spot on, about getting the feel for a stylist/client, One has yet to meet - by taking on the phone, FIRST AND FOREMOST; to get a legitimate feel for each other, first. 🙌🏻
"Y'all be talking about securing the bag but y'all not securing your customer service" *EJ Spoke*
In the same amount of time she spent being "less than" she could have politely said "ok".
All this attitude from stylists who don’t eem WASH YO HAIR at your appointment… I know times have changed, but I’m 39, and I miss going to my appointment every 1-2 weeks, and KNOWING my hair will be washed and conditioned without complaint from the stylist… Miss ma’am, if I gotta show UP with my hair washed, conditioned, blow dried, AND trimmed, I can just save this astronomical fee and ridiculous deposit and just do my hair myself #whatineedyouforthen?
@mzrenee25 😱girlllll I just love your comment.... and yes you're Absolutely correct, if a client has to do all of the work bf I get to the hair salon, why would I need the hair stylist for and still pay her the same amount of money🤷♀️
Ugh... That's stylists these days. They want you to do half the work yourself or more but still pay them full price!
I’m so glad I still have my aunt who been doing my hair since I was 5. It’s bad out here. And I found another stylist who’s young but licensed and every service comes with a wash unless specified otherwise
I never thought I could appreciate my stylist more than I already did, until I read this comment. Wow.
I’ve heard of some Stylest telling their clients that
When I was in cosmetology school my instructor taught us that clients were paying for service AND time. She reminded us that busy women only get treated well at their beauty appointments. Imagine looking forward to it and then having somebody treat you rough😔
She was rude and I wouldn't have given her my business. She could have at least told the lady" thank you and I look forward to seeing you".
Ain’t enough disagree left in the world to express how I feel on this here topic! This was not being direct; this was being disrespectful, unappreciative of potential income, and shows a lack of knowledge about how to talk to people, even in texts. (Most) stylists today have attitudes like this for no obvious reason, just like this one did. The stylist already told the customer about her website and the customer booked through it. The customer responds, as humans tend to do, to let the stylist knows she got an appointment on Thursday. The professional and human thing to do for the customer is not to talk down to them, but to reassure the customer with a simple “okay, see you then!” I’m absolutely positive that would take less time to text that than the janky reply she sent. If I were that customer, I would cancel my appointment and look elsewhere. My money is worth way more than to sit and receive rude service.
I worked with a guy I didn't like him and he didn't like me either...cool.
He had this catering side hustle and damn he cook BBQ and I wanted to get in on it. So when he brought the menu around of what he would be cooking, I wanted to order......
This fool would not take my money......I'm like I know you don't like me and I don't like you but this is BUSINESS!
How are going to go ANYWHERE with your business if you can't put your feelings aside and Make MONEY?
@Velvet Rose 💯% FACTS!🙌🏽
In beauty school an instructor once told us that our attitude and customer service was almost as important as the actual beauty service. I will never forget when he said “a client is the one paying YOU and they have the right to refuse your services if you are making them feel uncomfortable with your attitude”
Your right cause my stylist is sweet as pie 🥧, and sometimes she has an off day, and be jacking my head up😂. but her sweet attitude makes up for it. and I be flossing them bad hair Do's cause.i love her attitude .🤷♀️
@@reginabroughton5917 exactly. We are human first and humans respect and crave emotional connection and relationships above all else. If not, there is deep seated psychological and emotional damages. I too, care more about the people and the environment than anything else. I worked hard at job I hated simply bc I had a great team. When they left, I stopped giving a shit. I hate when people say "it's just business ". No, honey, business is made up of PEOPLE. So its still "just people".
customer service is always necessary no matter how good you are... she could've been like thank you I appreciate you.. I'll see you then...blah.. she was definitely dry
Exactly!!! Well said.
I had the same experience when I was reaching out to a new hair stylist. In my situation, I was so turned off by the stylist's responses, I never went to her to get my hair done. I'm a small business owner (personal training). I have potential customers reach out to me all the time. If I was this rude towards my potential customers, I wouldn't have a business.
And this is why im so happy I've been with my same stylist for at least 13 years!! She's younger than me and has always kept up with all the new trends but is courteous and patient enough that she works well with ALL ages especially the elderly some of these younger chicks will have you wanting to put hands on them💯💯
This behavior is consistent with most people today!…age doesn’t matter. Customer service is everything and is what sustains your business over time. I would have canceled the appointment immediately. First impression is best impression!
I will pay a little more for subpar performance with excellent CS than I will for great performance with bad customer service. I don't need my behind kissed, but dang! Act like you want the money.
I've BEEN saying that customer service here in the U.S. went the way of the dinosaurs -- and it's EVERYWHERE! From the top to the bottom and back up again, white collar and blue collar, big corporations and small businesses alike, most people in the work force just don't give af. ☹️
@@younglaster Me too. CANCELED!
I have to say age does matter.If you came up during a different time your mannerisms and expectations are from what you have been accustomed to.Im in my 50's and things and people arent like they us to be.Also,It can depends on where you're from too.But,Im gonna leave that alone for now. Lol
@@Kim-427 I get your viewpoint but that’s the excuse we keep making. Being cordial or appreciative is automatic. People choose to be the alternative because the younger generation are entitled and selfish. It’s not because they don’t know any better for the majority of them. Just as she took the time to respond disrespectfully she could have done respectfully.
Sadly I feel like customer service is nearly extinct. People don't know how to talk to people anymore.
@K Rob you've got that right! people can be rude af sometimes just for no reason at all!
@K Rob, I said on another post that customer has looong gone the way of the dinosaurs. I don't know if it's because workers are just fed up, tired, disillusioned, overworked -- I honestly don't know. But still, the Golden Rule _should_ be the standard of life.
@@miss.teetee1166 Exactly👌
It’s definitely as of late.. I’ve been reporting these quote unquote customer service ppl to their Corp offices. We shouldn’t have to deal with it. If you don’t like the job, pls just quit.. ugh
The “I was busy” excuse is the most viable one in this scenario and I don’t even think that would cut it. If you’re busy then don’t answer a customer until you are truly able to.
The stylist’s response was rude. I don’t see it as a “direct to the point” transaction. The stylist didn’t even confirm to the customer if she could do the style or not (which is one of the reasons why the customer reached out in the first place)! I would have been fine with a “Sure I can do that style for you. Please go to my booking page to schedule and appointment. The link is in the Bio.” That is a to-the-point response and 100% professional. If I saw the stylist give me that response I would do one of two things: call to make sure that the stylist could do what it is I wanted, or cancel my booking and take my business elsewhere.
Option 2 for me. That response from the stylist was crazy.
I absolutely would have canceled after this. If thats how she responds to potential clients, I imagine her demeanor isnt much better in person. She definitely wouldn't be getting any of my money with that attitude..
@@JasmineJ_ I don’t blame you.
@@BoomShocaLoca It was definitely uncalled for.
@@jennahilton8259 I just can't wrap my mind around it. My money is too hard to come by & my time too precious to tolerate some bull like this. No way I'm paying you to mistreat me! In what world...😒
I would of cancelled immediately. She is very rude and has no manners.
Speak on itttttttt.... Cause BABYYYYYY I don't do rude or dryyyyy... i felt the irritation ✔💜🦋
EXACTLY! She could’ve been more tactful. I do the same thing about keeping the stylist in the loop and I’m about to be 38 🤷🏽♀️
Right. I just sent my stylist a look for my next appointment to be sure it's cool.
@@DrLadyBugM precisely!
@@continouslyshequice she may tell me what extra products, cost, hair, or accessories to pick up to make sure I'm getting the full look. It's called a business relationship. Getting the client is nothing. Keeping the client takes work. People skills and customer service make a huge difference.
@@DrLadyBugM that’s it!!!! The stylists these days act like they’re already millionaires or something!!! As if they don’t need the business! It’s really sad and it continues the bad reputation against black owned businesses 😒
@@DrLadyBugM Absolutely correct!!!
It was rude. I agree with your husband's logic on this subject. Customer Service will take you far, without it you can be down & broke.
Regardless of the faster communication styles, nothing beats direct communication. However, if you insist on using lesser forms of communication, go out of your way to make the customer feel understood and valued. Or be prepared to not be in business long.
I think this younger generation lacks interpersonal skills because they aren’t use to personal interactions. She’s rude and doesn’t even realize it. It would have taken her seconds to say “ yes I can do that style for you. Go to --- to book an appointment. I appreciate your business “. When the lady informed her of the booking she could have responded “ Great! I can’t wait to meet you “. Then when the customer arrived she’d feel welcome and at ease. Now, she’s confused to the point of asking the internet. But, black people wonder why they don’t get more support for their black business. It’s because your customer service skills are terrible. You aren’t doing customers a favor. We are paying you.
Well stated! That's why I don't bother. I've only met one polite AA stylist; however, she sucked at handling natural hair.
The rude ones sucked as well lol.
I’m apart of the younger generation and can tell you that most know it’s rude but think it’s cute. Or it’s how they’re “supposed” to act.
Thank you for this thoughtful analysis! 👏🏾👏🏾👏🏾 I do think that some (not all) of my younger millennials and GenZ'ers may lack interpersonal skills, (particularly in some cases when it comes to boundaries and conversational skills).
True. The new advances in technology has been great but we did lose certain skills along the way for sure. Folks love to get big and bad when they are using technology but have a completely different energy in person. Customer service is that one thing that I've noticed with black owned business that I no longer frequent lacked. I typically will give more grace to black owned companies because I understand the obstacles they have to face can be more difficult compared to a White or Asian business. But that doesn't give an excuse to ignore messages or treat people any kind of way. That one person might not even buy anything but because you gave them great service tell all of their friends and bring you 15 new customers.
@@gmartin5453 wtf. Who taught them that shit? Ain't going nowhere with that in life. Not to mention making the world worse with that attitude, no kinder or better.
I've noticed a general trend that a lot of younger people in service positions have clearly lived their life without mom or grandma teaching them about the basics of manners and being polite.
A lot of these stylists be straight out the hood, hood girls always give me that type of energy. It’s like if you ain’t rude like them they wanna call you sensitive and bougie. Then when they get you out of character they wanna act like it’s all cool but no! At that point I want nothing to do with you hun.
I wouldn't even do business with her, at this point. She is unprofessional and childish. There's a more respectful way that she could've talked to that client. I used to do hair and i would have never been that trifling to a client. Being straight to the point is 1 thing, but rude is something else!
Her customer service “skills” are deplorable. I wouldn’t give her a second glance.
Nah, it was rude. As a business person, reply with "Thank you for booking with me. See you soon!" or something to that effect. That vibe was all off. I would've cancelled.
Exactly! A friendlier AND even shorter and to the point response. It took more words for her to be rude.
Yes, A simple "thank you" would suffice. The stylist was trying to give a lecture with that snide remark. If she so were busy, "thank you" comprises fewer words.
@@dolemitetcs8598 yes! She went the extra mile to be rude. No thank you, ma'am. I don't want none of that energy doing my hair ✌
@@gdjwarren2 Agreed! "Thank you" is so simple.
Come on now EJay coming through with the natural beauty I'm here for it! 💛
I can definitely relate. I’m juicy too…and feel some kinda way when the energy come back dry AF 🤣. You are 1000 percent right on securing the customer service as well as the bag…brand loyalty is everything!! That’s why some businesses made it through the pandemic and some did not. 🤷🏾♀️
Ppl need to learn that kindness goes a long way. She could have simply said thank you for booking with us and see you on Thursday. It cost nothing to be kind but when will some ppl realize that.
Yup. I would have found another stylist after that because to me she would probably be just a "unfriendly" in person.
Exactly! All them extra words! Secure the customer service 😂
It's shows the immaturity she went out of her way to be / sound rude vs go out her way to just say okay no problem thank you, :) and if it was that serious she could have just hit her with the "for future reference, " after say thank you! 🤷🏽♀️
I dont personally go on insta for stylists . However , at this point , people need to stop with the " I wanna tell ya'll what happened , but im not going to expose the person " . Start exposing these individuals ! They'll always have people who are willing to put up with their attitude just for the style but im sure there's plenty of people who won't and maybe they'll learn to conduct themselves better .
I agree. I live in the Dallas area and would love to know who this stylist is so that I never book with her
Agreed! It be the black stylist im telling you. I had a stylist get mad and refuse to render me a service after i asked her too much questions. We had a nice chat so i thought and she refused to respond after i sent her pictures of my scalp at her request.
Her IG is @slayedbylenaa, and the only style she offers is ponytails.
@@michellewilliams9860 Thank you for that info!
EXACTLY set em out sis 🗣🗣🗣🗣
My younger cousin is opening a beauty salon and she also has a make-up stylist and wax bar. I told her to get a black nail tech for her shop and she said "Heck naw! These black nail techs in the area are rude, unprofessional and full of negative energy." She said "they act like they doing YOU a favor by even agreeing to service your nails. And I don't want that energy in my salon." And I thought it was so sad, but... I know she's right!🤦🏾♀️🤷🏾♀️
So true & these people are so silly because the only reason they are making money is due to customers. It’s always something with these hair stylists but I try to stick to one good person & sit down with everybody else.
Unfortunately I've seen a lot of that with the black nail tech I've encountered. If it's manicure they are a little bit better attitude wise but if you need a pedicure then all bets are off. I don't understand why you would spent time and money to be a nail tech but don't want to wash or do anyone's feet. 🙄Like make it make sense🤷🏾♀️
Yup facts!! They act like they are not being paid! I feel the same way about hair stylist. You have to damn near beg to get your hair done and they make it seem like it is not an exchange.
😂😂😂😂....I'm like that too. Sometimes you are busy then people be texting you with thousands of questions and u tell them that your with a client... The client in my chair has paid for that time and I have to give them the utter most respect.. It not that your being rude it just your busy...Anything extra you need we can discuss it when you come for your appt. Becuz nothing is really guaranteed in til you are sitting in my chair and they done texted you a novel😂😂😂...I've Have had clients make deposits and still cancel last minute...I love how you vlog on this I was laughing becuz it remind me of me....
Juanita's Bump and Curl. 😭😭😂😂
Courtesy doesn't cost you a thing. Typically what people text is what they're really saying. I'm trying to fix this in particular in the Black community regarding customer service. And yes, this person could potentially refer you to others. She's not the only stylist in Dallas and yet this woman chose her. Take care of your customers, both actual and potential. Period.
She can think whatever she wants, but she should never have written it to a client!
Rude. All she had to say was, “Great! See you Thursday!”
Exactly
EXACTLY! Tired of folk acting stink like they are the best in the land and like you owe them something. Treat people the way you want to be treated.
The way my attitude is setup, I would’ve canceled my booking and found someone else.
Exactly. How hard would it have been to say something positive to make your customer feel appreciated. I would have canceled too.
I would have said that as well!!!
I like YOU girl!! Your personality style is one of a kind!!
You are 💯 right... Being on point but friendly is a thing.
This stylist is one of those people that whose family and friends have been complaining about the rude way they speak but they go "niceness doesn't put food on the table" and "that's the way I am- take it or leave it". I hope many people "leave it" so that she learns the hard way.
She’s rude. There are a number of stylists who think this is ok because so many of us women are so hard up to get a cute style that they will put up with this mess. I will NEVER do business with anyone that acts like this. I’ve refused to revisit stylists who don’t see a value in good customer service as well. Your work is only part of the experience for me. I know many of these types won’t care about my feelings on this and that’s ok, but it works wonders for my piece of mind.
25% of the reason I went permanently natural was because I was disappointed with the expertise and/or professionalism of the stylists that "did" my hair. I can count one hand the times I left out happy.
I started braiding my own hair because I was tired of not be listened to about what I WANTED ON MY HEAD, they didn't respect the sensitivity of my scalp or my wishes, they took their sweet time, stopping to eat, pray without even letting me know what was going on, as if I want to spend all day sitting in a chair. They would argue with me when I pointed out things I wanted fixed, that I'm paying for and have to look at everyday. Then try to throw in extra charges. Nope. I may take 3 days to do my hair, but it's cheaper, I love it, I look beautiful and there is no stress.
It was rude. That didn’t even sound like she was busy… it gave me rude and disrespectful vibes. A simple thank you so much for booking with me. I look forward to styling you on Thursday could’ve acknowledged the customer’s confirmation and shown appreciation all at the same time. The other shit would’ve been an instant cancellation for me!
I AM SOOOOOOOOOOOOOOOOOOOOOOOOOOO GLAD SOMEONE SPOKE ON THIS!!!!!!!! this is exactly why I now do my hair myself I no longer book with black females for my hair or nails!! I have been in this same predicament and the stylist act as though I was bothering her by asking her questions concerning the style I wanted. I think she was rude not straight to the point!
My personality is juicy, too!!! I'm happy, I'm bubbly and definitely friendly... don't come at me all dry...
Been looking for a word to describe me! Thanks ❤❤