In case it says no valid update file found on the USB, I found the issue. As of today, the file downloaded from Samsung has the wrong name. In the zip file, delete the 1001 version and only keep the 1007 version, then change CCAA to CCPA.
I had exhausted all options until I saw your comment. Changing the filename did the trick. Thank you so much for sharing. Even though this comment is most recent, I had to scroll down far before I found it.
this comment should be pinned. I used a USB 3.0 different sizes and always got an error, no file found I did not have a usb 2.0 stick laying around. I was not sure if I was doing something wrong, tired of going behind the screen I used a USB extension cable so I can easily disconnect and reconnect from/to PC/Monitor and it worked! The cable is 2.0 only :/
I spent over an hour trying to update the firmware on my monitor today, after trying months ago and failing. I read everyone’s suggestions but I could only ever get the failed to find update message. Finally, someone said to unplug the power cable and then try. So I unplugged the power cable for a few seconds, reconnected and opened the menu and straight away I was able to get the option finally to update the firmware! It found then update on the USB drive and installed it without issue. So thanks to everyone posting suggestions on here, I’m now on the latest firmware.
Thanks. I read many sites on how to update my Samsung monitor but the critical step that none mentioned was to open the menu and hold the joystick towards the power off option for 5 seconds to display the option to update via USB. In short, the steps are 1) download the firmware from Samsung support. 2) format a USB stick as Fat32, 32 kilobyte cluster size, non-bootable, 3) copy ONLY the .bin file to the USB stick (it should be the only item on the drive), insert into monitor and open the main menu and hold down towards the power off option (dont click). Then follow the prompts to update.
My gosh someone please PIN this. 1hr of messing about thank you! Thank you! For those who have the other issue of updating and nothing changing. Reset the monitor in the systems menu. Unplug it at the wall. I left my usb stick in. I plugged it back in and updated again. Hope this helps someone.
Note: Do not be clever by just unplugging the hub from the computer. USB must be physically be removed from all devices. After updating you might have to power off and unplug power for it to take effect.
Huge thank you, really appreciate you taking the time to show this! What a convoluted way to update the firmware, and the website says there should be a menu item that doesn't exist. I even contacted Samsung Support and spent 30 min setting up a profile with the girl at Samsung support only to be told the monitor wasn't under warranty anymore so they wouldn't provide support. I used a USB 3.0 drive formatted to FAT32 and actually the port they said to plug it into in the manual was incorrect for me, I tried the other SS port and it suddenly detected it. Worth noting, the firmware update menu doesn't come up if you don't have the USB in the right port when you push the toggle button and hold it for 5 seconds down, you will see the power led flash once, indicating it is looking for the drive but doesn't find it. The menu won't come up. I switched to the other SS drive and did it again and suddenly the menu appeared when I pushed the button to the down (power off menu item) for 5 seconds. Again, thank you for taking the time to show this. Helping our a lot of people. Samsung does not support this very well at all.
This worked for me, but I had to reset all settings to default first so it accept the new 1007.2 version - before that it was staying on 1004 even after the upgrade process was finished! Thanks.
Thank you for this! I ran into the same issue. Three times it updated and stayed on 1004. After doing Reset All, having some trouble to get it to turn back on, a few rounds of holding down the power button, and it came back. Then I was able to update to 1007.2, finally! What a terrible update experience from Samsung!
@@nyyb781 tried unplugging all the cables and this let me get to 1004.6 but when going to 1007.2 it reverted to factory one. Tried again this time with cable still plugged in but display set to HDR off and was able to get to 1007.2
Instructions looked good. I had to rename my BIN file to CCPA instead of CCAA, as others have noted. The update completes, but after checking the firmware version post-update, it still read the old version. I saw a comment on Reddit that said try disabling HDR in Windows if the update doesn't take. I tried this and it worked. So if the update happens but doesn't stick, try disabling HDR first.
Just did it on my C49HG90DMU and worked like a charm. It looks a lot more clear now. I had a flickering issue on two different computers before and thought it was the display port cable. With this update it seems to be gone now! Thanks to samsung for fixing it with firmware and your advice.
The problem is - the control button can break on these samsung screens (easily). I had an issue before where it was moving in a direction I did not point it at. Now it has been working out for a while but I can see how this could easily break and make navigation in the menu impossible. A very fragile part for such a quality screen.
Thanks for the video. I was able to upgrade my "34" CJ791 Thunderboltᵀᴹ 3 Ultra Wide Screen Curved Monitor" using this method. Some troubleshooting tips. Make sure the drive is Fat32 Formatted with Master Boot Record. I also had to try this a few times to get it to work. The port has to be the bottom / first port. Unplugging and re-plugging the display power helped it to detect the USB drive. ALL cables and hubs/devices needed to be unplugged from the monitor. The update file needed to have a lowercase extension (.bin) which was (.Bin) by default. The update was also stuck on 0% twice, but the third time worked. What a journey.
did you had to change any letters ? I'm still finding it difficult to read USB after several attempts I was eventually able to get it to read USB ONCE but fail to read the files. very frustrating
Have the same monitor and it was driving me crazy. The lowercase extension was the culprit. It's odd that samsung releases the file with this error. Thanks for the tip!
Hi, im able to get software update request, but later says check usb no valid files, my current version is m-J7934RGPB-1001.1, im trying to upgrade to m-J7934CGAB-1009.0[C73C].bin thanks for any help or advise
Thanks, really helpful and from this I figured it out and updated. Not clear from Manual is that you push the button in (in centre position), keep it held pushed in, then pull towards you, for the 5 seconds. I was only trying to pull button towards me. Also I had to do the upgrade a couple of times, before it showed that had actually upgraded. The second time I unplugged all the cables from monitor (except power!) before doing the upgrade.
I did not have to disconnect any cable. But with me the update to 1007 did not work at the beginning either. The update was carried out, but then the firmware version was still 1004. The problem solution: First make a factory reset on the monitor. Then install the update. And that's it! V 1007 is on it.
Oh man, I've been struggling with this firmware update for days and your comment just saved me. Thank you! Nothing in the manual says anything about pulling it towards you... So frustrating...
This video helped me to realize how to actually initialize the update process, because the wording in the manual is not clear. It says "When the screen is on, press the JOG button to display the Function Key Guide. When the Function Key Guide are displayed, press and hold the JOG button down for approximately 5 seconds." I thought "hold the button down" meant just pressing it and holding for 5 secs, but it actually means "keep it pressed for 5 secs, tilted in the down position".
Very helpful! In the Swedish version of the user manual they don't even mention the procedure for getting the update to kick off. It took me a while to find a USB that the monitor liked though. I formated 8 different USB memory to FAT32 but no success. I finally found an old 8GB memory that the monitor accepted and the update went smoothly from there.
Oh, this is odd... I thought that there was a new update, since it says "ver 1007.2 4.72 MB Sep 09. 2021 (ISO 2021-09-09)" on their website, but after downloading the file, there are two files inside: m-RG949CCAA-1007.2[2D8D].bin which is dated 2021-01-22 and a m-RG949CCPA-1001.1[7E7D].bin which is dated 2021-07-09... I found out that I have already 1007.2 installed, so I don't have to find an 4-8GB USB Pen (ordered some anyways, for later) But I found it weird that the 1001.1 is newer than 1007.2 and that none of them matches the date written on their UK website.
I couldnt get the menu to appear, but here is a tip that tells you if you are doing the button pressing process correctly: as mentioned in other comments, you need to hold the button in the whole time, the blue led (the power led) actually flashes at the 5 second mark - you can see this in the video as well at the same time the menu appears. So if the menu does not appear for you then there is an issue with the usb drive or perhaps you havent put the usb into the correct slot. I used a number of 32gb usbs, non worked properly, however i was able to bring up the menu when i formatted one of the drives with NTFS, however the menu said it didnt detect the upgrade file.... went to the shops and brought a 16gb usb 2.0 and this worked first time - i didnt even need to reformat it.. So perhaps usb3.0 or perhaps usbs with too much memory cause issues... thanks for the video - hopefully the above helps someone! Took me hours of fiddling!
Logan, Steve and Paul - Thank you for taking the time to share with the group. I got this monitor a few days ago and have been struggling on the firmware update. It was the renaming of the bin file that finally worked for me. Much appreciation for helping others. Samsung needs to make this easier.
Extract the zip file and put it on FAT32 USB key. Then plug it into the upper BLUE USB socket in the monitor. Try the other blue USB socket if it doesn't work (the orientation diagram in the manual is a bit confusing). New firmware adds VRR option under the System menu.
After struggling for an hour i found this video, it helped but the comments helped with the problem i was having, the manual doesnt say to press the joystick button then pull to the down position, so i was pulling it down and getting eye saver turning on and off for five seconds, then i tried holding the button down and it would shut off and turn back on, finally the comments pointed out that you have to press it up to bring up the toggle menu then pull it to down like shutting it off but hold it there. Then it was quick and easy to update after that piece of info. Manual should have been more specific.
I’m glad the video and the community comments helped. 90% of the time any video that I post that’s helpful has a bunch of additional help from the community it’s like group help 🥰
omg. been at this for 45 minutes. This was my problem. other people were saying not to click it down so i assumed you just pull it towards you... frustrating but thank you!!!
This was very painful. For me, I have the LC49RG90SSNXZA. This video was helpful to get me over a couple of the hurdles. For those that are confused if it is the front or the back USB, if you are facing the monitor's screen, it is the blue. port that is furthest from you. Once that was solved and a usb device was in place, pulling the power button towards you brings up the menu to search for the firmware. However, after that, I could not get it to recognize a valid firmware file. Finally, I discovered that it required a change of the file name. The file name for my firmware upgrade as downloaded from Samsung was "m-RG949CCAA-1007.2[2D8D].bin ". However, the name needed to be changed to "m-RG949CCAA-1007.2[7E7D].bin". My usb drive was formatted to FAT32 MBR. I used an 8GB 2.0 device. Hope this helps someone that I had my same issue. Totally insane!
This helped!!! I on top of what you did had to reset all to defaults unplug power cable for 10 seconds unplug everything else other than USB and plug back in power cord(someone else in the comments mentioned it). Use the CCPA one with the 7E7D and THEN it worked..... It's crazy but very happy at the end.
Really appreciate your comment here. As well as the others, they also helped. I also have the LC49RG90SSNXZA and the 2D8D was not detected. Changing to 7E7D did the trick! Really appreciate that. Also on the USB drive front, all I had laying around was a 32GB USB2 drive. The USB3 drive I had wouldn't work. I had to wipe the USB2 drive and create a smaller partition on it (FAT32 MBR was the partition and disk type). I just made a 2048MB partition on it and put the file on there along with changing the name and pushing in and pulling towards, worked like a charm. Thanks for this!
Really appreciated your comment too ! The key for me is using USB 2.0 Flashdisk, no matter what I did on USB 3.0, it is still not able to recognize the file !
My problem did not get away with the upgrade, but thanks for the video! It is sad, that Samsung has such a diffuse way to upgrade. "Please use the correct USB port for upgrading" WTF!! :) My problem is a "blury" line in the middle of the screen, when playing COD in multi-view mode, happend after the latest Geforce update :(
I can't believe how much heartache this firmware has caused people INCLUDING myself!!!. I've had the LC49RG90SSNXZA for several years and never been able to update the firmware. Decided to try again today (06/26/24) and easily burned through 2+ hours before stumbling across this video. In a nutshell, this what I did...(not saying any one step is part of the solution) - Formatted a 8GB USB 2 to Fat32 @ 32 kilobyte cluster size as someone here mentioned. For the record, I had tried 3-4 other USBs (including 3.0) to no avail. - Unplugged/removed all other USB devices from back of monitor so ONLY the SS1 service USB port was being used - Copied firmware .bin file to USB with it being the ONLY file on the drive. NOTE: My initial monitor F/W ver was 1002.0 and I was trying to go straight to 1007.2 and it did not work. So I decided to first go from 1002.0 to 1004.6 and it WORKED. Next, I tried going from 1004.6 to 1007.2 and it didn't work (weird). Given the comments about renaming the file I gave that a try...changing CCAA in the 1007.2 version to CCPA and it WORKED! I'm not sure why we as consumers have to go through all these hurdles just to get this simple thing done, and I'm even more baffled why the latest 1007.2 version is still CCPA on Samsung's website, but whatever - I'm glad it finally worked! I hope this helps the next person in distress 😃🙌🏾✌🏾
Hi Logan. i've this monitor too. When i use it for the first time it worked really well about resolution fits perfect. after that i added a new ssd on my pc so i made to format it i mean. after that i cant use it again. only works for 1920x1080. Can you help me pls ?
The manual sucks. Thx for this video. If it doesn't work this way try another usb-drive. No joke. If you want to upgrade from RG949CCPA-1001.1 you'll also have to rename the new file from RG949CCAA-1007.2 to RG949CCPA-1007.02. Thanks Samsung!
OK tried everything then read instructions which said to save to route drive of usb, you have to drag and drop. Do not right click and send. This then worked for me!
Highlight the power off icon and gently "pull" the toggle towards you and hold for 5 seconds. Don't "click" the Power Off as that will shut off the monitor. Even doing this I never got the update option to show up. It took switching my USB to a 2.0 8GB formatted as Fat 32 at 32 kilobyte cluster size. Also make sure teh USB is in the correct port and none of the other USB ports have devices pulled in
For the LC49HG90DMUXEN: Disconnect all cables. Remove all adapters. Then insert the USB stick (Fat32 formatted) with the bin file on it into USB1. Disconnect the power cable. Reconnect the power cable after 5 seconds. Wait until the screen stops searching for the source. Then start the procedure as described in the video or manual (pull the button down for 5 seconds).
can someone tell me what version they are running? The latest I found on the samsung website is 1021.0 - this is what I'm already running and I still have the purple screen problem every day, I hope there's a newer version.
I'd love to subscribe your channel if you can provide the full steps. What do you mean you installed the driver first and the driver later? Do you mean you did the USB trick twice? or do you mean you installed the driver onto your computer directly? Can you see how you copied and pasted the files into the USB driver i.e., unzip and put the .bin file type only? or the whole folder? Thanks man
I think the driver is just for your PC. So download the driver so your PC recognizes the Samsung monitor - you should see the proper name for it in the windows setting after doing it. Then do the firmware stuff with the USB. No need to do anything with the driver again. Probably a good idea to download and have the driver on your PC, regardless if you are doing a firmware update
Let's update this a bit and make it easy. Format a usb stick to FAT32 with 32kb size cluster. Download the firmware and insert usb in the ss usb port. There are two ports and hard to read text, so it's the one closest to the backside of the panel. Press and hold the power button and as soon as you press the button pull it toward you so the icon moves to the bottom power position. It should ask you to update in about 5 seconds, select yes and that's it.
If holding down no longer works for you, I think Samsung might have removed this. But in the settings now, you can go to menu, then support, and then Software Update and it will work as long as you have the firmware file in the USB Thumb drive. I formatted mine Format: MS-DOS (FAT) Scheme: Master Boot Record) On macOS and it was an old 4GB I had in a drawer.
my monitor is a chg9 and I couldn't update, I copy the file on the pen drive but I couldn't update, how did you get yours? did you make any changes to the file name?
Hey so I got this monitor used and so I'm working on it. Does this specific model support infinity core RGB? I see no option for it and it stays white. Plus I can't change refresh rate. Freesync is on and tries to pull off 120 for the most part.
The current laptop I had at the time of this video had a graphics card not powerful enough to run it. Now that I have my Alienware M 17 laptop it runs 120 Hz and the new 240 Hz Neo Samsung perfectly
I just got the Samsung Odyssey G9 today. How do you use the same keyboard and mouse in PIP MODE, if you have your pc and a laptop hooked up to your monitor?
Thank you for the great video. I did all of the steps, the file finished installing, the monitor restarts but it stays at the same version. Any idea why that is?
Ohhh it just clicked. The driver is for your PC. The firmware is for the Samsung monitor. I was trying to figure out how the hell you got the driver on the Samsung monitor haha
Thanks for the video, this was super annoying and perhaps the worse firmware update process ever. I ended up unplugging all other USB/USB hub from the monitor. Multiple USB drives until I got one that would recognize. Note the menu will not pop-up if it doesn't like the USB drive. USB drives that worked fine in the port via a USB hub connection, didn't work for the upgrade... no idea why... For starters, load from USB should be a menu option. Anyway, thanks for the video, otherwise I would have concluded the manual was wrong and upgrading was broken...
How do you get there when you show some thing start from the beginning? I don’t know how to get to the point you already started. I know you then when I comment.
Worst update procedure in a LONG time. What worked for me was using a 8GB USB-2 thumbdrive. Would have been MUCH better if it could be started from the menu, and the menu would tell you that it did not find any update instead of just "Click and pray" Now on 1007.2 for my C49RG90SSU, coming from 1004 Hoping it solves a problem i have with the screen not coming on after hibernation, forcing me to do a reboot of the computer to get it back online.
Does anyone know whether there is a firmware update for the CJ890DKUXEN? My monitor doesn't seem to want to connect properly with a OWC TB3 dock through DP. It works find with HDMI.
Mine keeps saying no valid update files found. I can get the menu to pop up. I have the file extracted on my USB which creates a folder where the bin file sits. I tried that, wont find it. I copied the bin file and also put it on the drive not in a folder so it was 2 places. didnt work. Put the zip file in there along with the other 2 spots for the Bin file. Still will not find the damn file. This is a pretty ridiculous process. your video helped a ton though to get to that point, so thanks for posting. For me, it just wont find the file no matter where it is.
Just got it to work! Didnt realize I had to format the USB to FAT32 first and the only file that can be in the root of the USB is that .BIN file. worked right away after those two things were done.
Hello and thanks for the video! When I try to update to 1013.0 it says that it failed somewhere to 20%. My usb has 8gb.. is that the problem for the failure?? Thanks in advance man!
I cant find anything , when i go to the website it wont find my Monitor and if i dind it there is not a SIGN of a Firmwareupdate, im desperate for help
Just in case anyone runs into this problem, the menu to update will not appear if you have the USB-A passthrough cable running to your computer. You need to disconnect that before doing this process.
Helped me with this I forgot about passthrough and was wondering why the file kept opening when i inserted into monitor. Thanks. Didn't help i was doing this at 2am. lol
thanks I was able to do it! yeah! now ...do you know how to get it to show something in display settings for this monitor in the drop down menu under color profile ?? mine is just blank and you can't click it, help, thanks
sorry I haven’t encountered this error. But if you do find a solution feel free to post it to this comment so other people in the community can find it and benefit from your solution 😍🙏❤️
@@LoganDunning thanks for the reply, I think you have to click the check box "add as advanced color profile" in color management when you click to add a profile, otherwise nothing will show up in display settings for this monitor in the drop down menu under color profile.
Samsung doesn't seem to have the firmware file available for the LC43J890DKNXZA. Does anyone have the firmware for this? m-J8943CGAA-1004.1 is what I have now. Thanks!
Good, yesterday I wrote a message that the firmware update gave me an error after 100% and the monitor turned off, it did not turn on again, today I came to see if I had any response, and I see that my message does not come out. Do you know how to recover a monitor if the firmware gives problems? The power did not go out, everything was fine, it just did not turn on after reaching 100% Thank you
i´m here for 2 hours trying to update my monitor (ls28ag700nuxen) he won´t recognize the usb stick i tried two different ones i really don´t know what to do
Unfortunately, the update does not work for me, nothing appears at all: / Is it possible that I have another shortcut to run the update? I have model LC49RG90SSRXEN
Also check the comments in this video there could be some helpful comments that other people have posted about some minor improvements in the process. Hope that helps
@@LoganDunning I used the wrong usb port by mistake so nothing happened. Now the update window appears, but all the time I have a message that no correct files were found
@@blood.and.bone. same here, however i couldnt get the menu to appear until i formatted the usb to NTFS... it is a 32gb drive so maybe if i find a smaller one and format that to NTFS.. hopefully this works.... Did you manage to get yours done?
@@paulkelly8606 Gentlemen, only converting the file system from GPT to MBR on a USB flash drive helped ... I used Hard Disk Manager Professional for this purpose. The message totally did not indicate it; /
@@paulkelly8606 Thanks for this, I was able to detect and update 100% then the screen reverted back when restarting after the update. Formating the usb to NTFS and tried again then it worked.
I have been trying for MONTHS to get this thing to update its firmware. I am about to put it online to sell. I am sooooooooooooo frustrated with the monitor. I am having issues with my Mac seeing the monitors and think it has to be the firmware. My Windows PC sees it, but not the Mac. I am using DP 1.4 to Thunderbolt. Even so. Think I will be shopping for a new monitor over Christmas. I am done with Samsung.
@@rather-reverend I talked to Samsung support last week and they said it's most likely a glitch in the way of updating it. He said that you need to reset to the default settings, you do that in the System tab in the monitor "on screen display" settings, this helped me, i plugged it in, it went to 100% and restarted it now it's 1007.2, the only thing you need to do after reset is to change back to your own settings you had before resetting, if you can't remember take a screenshot with your phone.
The only thing I can think is, try a different USB key. Maybe one that’s USB 2.0, or a faster USB key or a USB key that has less gigabytes maybe it has quicker seek times. Hope that helps let me know if you figure it out it would be great to post here for the community to see as it could be very helpful to those in need. Hope you have a great day my fellow Toronto friend!!
I had the error that I had used a USB 3.0 stick, which was unfortunately not recognized, respectively no valid update file was found. So I took a USB 2.0 stick and it worked promptly.
im on 1004 firmware and downlaoded the 1007.2 version, but as soon as i press the power button, the entire monitor shuts down. Im not able to get the pop up message asking me if i want to update. Tried different sticks, with fat, fat32 and ntfs without any results. Any other way to upgrade?
Samsung say: "Resources are for partners only. Please register as a partner to download." (After registration) You're not allwed to upgrade the firmware anymore?
Had loads of issues trying to update. In the end, full format of very old 3gig usb drive, then download latest version firmware, extract to desktop, the open folder, will have file M-T9549GGAA-1013.0[98F6], copy the file to the root of the usb, not folder, just the file, put in service slot, click button, then press up, select menu, the select support, the software updatre, it will search for USB and then ask if you are sure. Good luck
not working. Work will be I tried this on an USB 2.0 that wasn't working with the update, it's just formatting the usb drive but with CMD diskpart. After this the usb worked with the update. Open a Command Window (cmd) Enter diskpart Enter list disk (it is important you KNOW which disk is the USB key you are formatting) Enter select disk x where x is your USB key Enter clean Enter create part primary Enter select part 1 Enter active Enter format fs=fat32 label="Optional" (Label is optional - ensures USB key is labelled as ''Optional'' in Explorer etc) Got these instructions from a website. and .bin file flash copy. Regards
You have to ensure the usb that connects from your monitor to pc is disconnected when searching for the firmware file. Otherwise the monitor wont find the file.
@@dfgndfghdfghdfgh a 128 is too big. The monitor won’t read it. The actual hardware in the monitor is pretty legacy. I’d start somewhere under 16gb and usb 2.0 Always keep a legacy drive around or two.
Damn I really had hoped this was the one. Still get 'No valid update files found. Please check your USB device and try again.' Multiple drives, correct port, different file systems, nothing works. EDIT: Seems to have to be an 8gb of smaller USB. Im sure allocating or partitioning a larger one to this size would work as well. I used, FAT 32, 4gb Sandisk, primary partition (disk part).
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In case it says no valid update file found on the USB, I found the issue. As of today, the file downloaded from Samsung has the wrong name. In the zip file, delete the 1001 version and only keep the 1007 version, then change CCAA to CCPA.
I had exhausted all options until I saw your comment. Changing the filename did the trick. Thank you so much for sharing.
Even though this comment is most recent, I had to scroll down far before I found it.
This did the trick! Thanks.
This helped me get to the next step. Thank you so much
Changing CCAA to CCPA solved my issue with the LC49HG90DMNXZA monitor. Thank you so much!
Thank you so much!!! it solves the issue with my LC49RG90SSNXZA
I had to use a USB 2.0 stick to get this to work. Thanks a bunch for posting this. People like you make TH-cam great! 🙌
this comment should be pinned.
I used a USB 3.0 different sizes and always got an error, no file found
I did not have a usb 2.0 stick laying around.
I was not sure if I was doing something wrong, tired of going behind the screen I used a USB extension cable so I can easily disconnect and reconnect from/to PC/Monitor and it worked!
The cable is 2.0 only :/
I spent over an hour trying to update the firmware on my monitor today, after trying months ago and failing. I read everyone’s suggestions but I could only ever get the failed to find update message. Finally, someone said to unplug the power cable and then try. So I unplugged the power cable for a few seconds, reconnected and opened the menu and straight away I was able to get the option finally to update the firmware! It found then update on the USB drive and installed it without issue. So thanks to everyone posting suggestions on here, I’m now on the latest firmware.
OMG THANK YOUUUUU!!!! Unplugging from the wall worked on first try!
Thanks. I read many sites on how to update my Samsung monitor but the critical step that none mentioned was to open the menu and hold the joystick towards the power off option for 5 seconds to display the option to update via USB. In short, the steps are 1) download the firmware from Samsung support. 2) format a USB stick as Fat32, 32 kilobyte cluster size, non-bootable, 3) copy ONLY the .bin file to the USB stick (it should be the only item on the drive), insert into monitor and open the main menu and hold down towards the power off option (dont click). Then follow the prompts to update.
This did the trick for me after trying everything else, thank you!!!
@mennymarangoudakis5826 great, glad it helped you out.
Finally! I got my firmware update after reading your comment 🎉
My gosh someone please PIN this. 1hr of messing about thank you! Thank you! For those who have the other issue of updating and nothing changing. Reset the monitor in the systems menu. Unplug it at the wall. I left my usb stick in. I plugged it back in and updated again. Hope this helps someone.
Note: Do not be clever by just unplugging the hub from the computer. USB must be physically be removed from all devices. After updating you might have to power off and unplug power for it to take effect.
Huge thank you, really appreciate you taking the time to show this!
What a convoluted way to update the firmware, and the website says there should be a menu item that doesn't exist. I even contacted Samsung Support and spent 30 min setting up a profile with the girl at Samsung support only to be told the monitor wasn't under warranty anymore so they wouldn't provide support.
I used a USB 3.0 drive formatted to FAT32 and actually the port they said to plug it into in the manual was incorrect for me, I tried the other SS port and it suddenly detected it. Worth noting, the firmware update menu doesn't come up if you don't have the USB in the right port when you push the toggle button and hold it for 5 seconds down, you will see the power led flash once, indicating it is looking for the drive but doesn't find it. The menu won't come up. I switched to the other SS drive and did it again and suddenly the menu appeared when I pushed the button to the down (power off menu item) for 5 seconds.
Again, thank you for taking the time to show this. Helping our a lot of people. Samsung does not support this very well at all.
thank you for your kind words and thank you for your additional details to further help the community❤️
This worked for me, but I had to reset all settings to default first so it accept the new 1007.2 version - before that it was staying on 1004 even after the upgrade process was finished! Thanks.
Thank you for this! I ran into the same issue. Three times it updated and stayed on 1004. After doing Reset All, having some trouble to get it to turn back on, a few rounds of holding down the power button, and it came back. Then I was able to update to 1007.2, finally! What a terrible update experience from Samsung!
Thanks for this!!!
Thank you! This helped for mine! I was on 1003.2!
Thanks. For me I needed to unplug all hdmi/dp cables and resetting all.
@@nyyb781 tried unplugging all the cables and this let me get to 1004.6 but when going to 1007.2 it reverted to factory one. Tried again this time with cable still plugged in but display set to HDR off and was able to get to 1007.2
Instructions looked good. I had to rename my BIN file to CCPA instead of CCAA, as others have noted. The update completes, but after checking the firmware version post-update, it still read the old version. I saw a comment on Reddit that said try disabling HDR in Windows if the update doesn't take. I tried this and it worked. So if the update happens but doesn't stick, try disabling HDR first.
thanks!
the comments helped me alot. 16gb fat32 usb2.0 did the trick for me. usb3.0 with 32gb or more failed everytime.
Thank you for this video!!! Samsung should pay you for this service, since their customer support is made out of complete garbage!!!
Just did it on my C49HG90DMU and worked like a charm. It looks a lot more clear now. I had a flickering issue on two different computers before and thought it was the display port cable. With this update it seems to be gone now! Thanks to samsung for fixing it with firmware and your advice.
The problem is - the control button can break on these samsung screens (easily). I had an issue before where it was moving in a direction I did not point it at. Now it has been working out for a while but I can see how this could easily break and make navigation in the menu impossible. A very fragile part for such a quality screen.
Correct Firmware for my screen was called m-HG949CCAA-1021.0[B835].bin. Be careful as there are two different models.
Worked perfectly on my Samsung lc49hg90dmuxen when I looked up my specific model!
Thanks for the video. I was able to upgrade my "34" CJ791 Thunderboltᵀᴹ 3 Ultra Wide Screen Curved Monitor" using this method. Some troubleshooting tips. Make sure the drive is Fat32 Formatted with Master Boot Record. I also had to try this a few times to get it to work. The port has to be the bottom / first port. Unplugging and re-plugging the display power helped it to detect the USB drive. ALL cables and hubs/devices needed to be unplugged from the monitor. The update file needed to have a lowercase extension (.bin) which was (.Bin) by default. The update was also stuck on 0% twice, but the third time worked. What a journey.
did you had to change any letters ? I'm still finding it difficult to read USB after several attempts I was eventually able to get it to read USB ONCE but fail to read the files. very frustrating
@@ChikoPikafull same thing any updates?
Have the same monitor and it was driving me crazy. The lowercase extension was the culprit. It's odd that samsung releases the file with this error. Thanks for the tip!
Hi, im able to get software update request, but later says check usb no valid files, my current version is m-J7934RGPB-1001.1, im trying to upgrade to m-J7934CGAB-1009.0[C73C].bin thanks for any help or advise
It worked so fine to my Samsung LU28R55 UHD 4K Monitor too. Thank you very much!
Thanks, really helpful and from this I figured it out and updated. Not clear from Manual is that you push the button in (in centre position), keep it held pushed in, then pull towards you, for the 5 seconds. I was only trying to pull button towards me. Also I had to do the upgrade a couple of times, before it showed that had actually upgraded. The second time I unplugged all the cables from monitor (except power!) before doing the upgrade.
Thank you for clarifying. That definitely helps everyone that stops by to check out this video. I hope you have a great day and thank you so much
I did not have to disconnect any cable. But with me the update to 1007 did not work at the beginning either. The update was carried out, but then the firmware version was still 1004. The problem solution: First make a factory reset on the monitor. Then install the update. And that's it! V 1007 is on it.
Oh man, I've been struggling with this firmware update for days and your comment just saved me. Thank you! Nothing in the manual says anything about pulling it towards you... So frustrating...
This video helped me to realize how to actually initialize the update process, because the wording in the manual is not clear. It says "When the screen is on, press the JOG button to display the Function Key Guide. When the Function Key Guide are displayed, press and hold the JOG button down for approximately 5 seconds."
I thought "hold the button down" meant just pressing it and holding for 5 secs, but it actually means "keep it pressed for 5 secs, tilted in the down position".
I had the exact same interpretation until I saw this video
I suscribed ONLY because of the way you asked for it. Thank you for the video :) keep it up
Thanks so much ❤️🙏. Very greatful ❤️🙏
You really saved the update Process. A very bad user experience from Samsung.
Very helpful! In the Swedish version of the user manual they don't even mention the procedure for getting the update to kick off. It took me a while to find a USB that the monitor liked though. I formated 8 different USB memory to FAT32 but no success. I finally found an old 8GB memory that the monitor accepted and the update went smoothly from there.
❤️
Oh, this is odd...
I thought that there was a new update, since it says "ver 1007.2 4.72 MB Sep 09. 2021 (ISO 2021-09-09)" on their website, but after downloading the file, there are two files inside:
m-RG949CCAA-1007.2[2D8D].bin which is dated 2021-01-22 and a
m-RG949CCPA-1001.1[7E7D].bin which is dated 2021-07-09...
I found out that I have already 1007.2 installed, so I don't have to find an 4-8GB USB Pen (ordered some anyways, for later) But I found it weird that the 1001.1 is newer than 1007.2 and that none of them matches the date written on their UK website.
@@DxBang3D same issue I have .The 1007.2 file is older than the 1001.1 file in the zip file. I assume 1001.1 is the newest firmware?
@@rivervisual7802 i don't know, i am very confused about this... i still think 1007.2 is the latest, but 1001.1 might have been created for "fallback"
@@DxBang3D thanks for the reply . When I download the firmware, it comes with 2 files. The monitor only recognizes the 1001 file. I don't know....
I couldnt get the menu to appear, but here is a tip that tells you if you are doing the button pressing process correctly:
as mentioned in other comments, you need to hold the button in the whole time, the blue led (the power led) actually flashes at the 5 second mark - you can see this in the video as well at the same time the menu appears. So if the menu does not appear for you then there is an issue with the usb drive or perhaps you havent put the usb into the correct slot.
I used a number of 32gb usbs, non worked properly, however i was able to bring up the menu when i formatted one of the drives with NTFS, however the menu said it didnt detect the upgrade file....
went to the shops and brought a 16gb usb 2.0 and this worked first time - i didnt even need to reformat it.. So perhaps usb3.0 or perhaps usbs with too much memory cause issues...
thanks for the video - hopefully the above helps someone! Took me hours of fiddling!
Thanks for the helpful info to support the community!
so 16GB USB 2.0 is the way..
am i dumb or somehow when i hold down the power Button to toggle the Update my Monitor instantly goes off
Logan, Steve and Paul - Thank you for taking the time to share with the group. I got this monitor a few days ago and have been struggling on the firmware update. It was the renaming of the bin file that finally worked for me. Much appreciation for helping others. Samsung needs to make this easier.
Easy to follow as I prefer videos. Been having trouble with blurry screen after it sleeps so I hope this solves the issue.
Did it solve the issues?
12-2023 really helpful !!!!
Extract the zip file and put it on FAT32 USB key. Then plug it into the upper BLUE USB socket in the monitor. Try the other blue USB socket if it doesn't work (the orientation diagram in the manual is a bit confusing). New firmware adds VRR option under the System menu.
Can't believe this fixed my problem haha come on Samsung!
What problem did you have?
Hi, followed your steps and update my firmware, thx!
YOU R sooo kind! Thanks so much! If you get suck plz let me know! ❤️☺️🙏
tnx man I love YT coz stuff like this :)
After struggling for an hour i found this video, it helped but the comments helped with the problem i was having, the manual doesnt say to press the joystick button then pull to the down position, so i was pulling it down and getting eye saver turning on and off for five seconds, then i tried holding the button down and it would shut off and turn back on, finally the comments pointed out that you have to press it up to bring up the toggle menu then pull it to down like shutting it off but hold it there. Then it was quick and easy to update after that piece of info. Manual should have been more specific.
I’m glad the video and the community comments helped. 90% of the time any video that I post that’s helpful has a bunch of additional help from the community it’s like group help 🥰
omg. been at this for 45 minutes. This was my problem. other people were saying not to click it down so i assumed you just pull it towards you... frustrating but thank you!!!
This was very painful. For me, I have the LC49RG90SSNXZA. This video was helpful to get me over a couple of the hurdles. For those that are confused if it is the front or the back USB, if you are facing the monitor's screen, it is the blue. port that is furthest from you. Once that was solved and a usb device was in place, pulling the power button towards you brings up the menu to search for the firmware. However, after that, I could not get it to recognize a valid firmware file. Finally, I discovered that it required a change of the file name. The file name for my firmware upgrade as downloaded from Samsung was "m-RG949CCAA-1007.2[2D8D].bin ". However, the name needed to be changed to "m-RG949CCAA-1007.2[7E7D].bin". My usb drive was formatted to FAT32 MBR. I used an 8GB 2.0 device. Hope this helps someone that I had my same issue. Totally insane!
Super helpful to the community. Thank you for taking the time to post this ❤️☺️😎.
This helped!!! I on top of what you did had to reset all to defaults unplug power cable for 10 seconds unplug everything else other than USB and plug back in power cord(someone else in the comments mentioned it).
Use the CCPA one with the 7E7D and THEN it worked..... It's crazy but very happy at the end.
Really appreciate your comment here. As well as the others, they also helped. I also have the LC49RG90SSNXZA and the 2D8D was not detected. Changing to 7E7D did the trick! Really appreciate that.
Also on the USB drive front, all I had laying around was a 32GB USB2 drive. The USB3 drive I had wouldn't work. I had to wipe the USB2 drive and create a smaller partition on it (FAT32 MBR was the partition and disk type). I just made a 2048MB partition on it and put the file on there along with changing the name and pushing in and pulling towards, worked like a charm. Thanks for this!
Really appreciated your comment too ! The key for me is using USB 2.0 Flashdisk, no matter what I did on USB 3.0, it is still not able to recognize the file !
I had to change the naming convention as well, "m-RG949CCPA-1007.2[2D8D].bin" changing only the first A after the CC to P worked.
dumb question but how do you put it on the the usb drive and where do you find it?
Thank you. I appreciate these kind of videos very much.
Not sure yet if it helped, but I liked the video anyways cause I can't wait to tell my dad I figured out how to update the firmware!!
This was a great help
My problem did not get away with the upgrade, but thanks for the video! It is sad, that Samsung has such a diffuse way to upgrade. "Please use the correct USB port for upgrading" WTF!! :)
My problem is a "blury" line in the middle of the screen, when playing COD in multi-view mode, happend after the latest Geforce update :(
I can't believe how much heartache this firmware has caused people INCLUDING myself!!!. I've had the LC49RG90SSNXZA for several years and never been able to update the firmware. Decided to try again today (06/26/24) and easily burned through 2+ hours before stumbling across this video. In a nutshell, this what I did...(not saying any one step is part of the solution)
- Formatted a 8GB USB 2 to Fat32 @ 32 kilobyte cluster size as someone here mentioned. For the record, I had tried 3-4 other USBs (including 3.0) to no avail.
- Unplugged/removed all other USB devices from back of monitor so ONLY the SS1 service USB port was being used
- Copied firmware .bin file to USB with it being the ONLY file on the drive. NOTE: My initial monitor F/W ver was 1002.0 and I was trying to go straight to 1007.2 and it did not work. So I decided to first go from 1002.0 to 1004.6 and it WORKED. Next, I tried going from 1004.6 to 1007.2 and it didn't work (weird). Given the comments about renaming the file I gave that a try...changing CCAA in the 1007.2 version to CCPA and it WORKED!
I'm not sure why we as consumers have to go through all these hurdles just to get this simple thing done, and I'm even more baffled why the latest 1007.2 version is still CCPA on Samsung's website, but whatever - I'm glad it finally worked! I hope this helps the next person in distress 😃🙌🏾✌🏾
Hi Logan. i've this monitor too. When i use it for the first time it worked really well about resolution fits perfect. after that i added a new ssd on my pc so i made to format it i mean. after that i cant use it again. only works for 1920x1080. Can you help me pls ?
The manual sucks. Thx for this video. If it doesn't work this way try another usb-drive. No joke. If you want to upgrade from RG949CCPA-1001.1 you'll also have to rename the new file from RG949CCAA-1007.2 to RG949CCPA-1007.02. Thanks Samsung!
Thanks, works in my samsung 4k too...
Great!!!🙏 ❤️ 💪
I have a Macbookpro M1 X ..can I also upgrade my Monitor as well or its only for windows???/
OK tried everything then read instructions which said to save to route drive of usb, you have to drag and drop. Do not right click and send. This then worked for me!
Great video!!! I can’t seem to get the install firmware popup when pushing the toggle button. Is there a particular way to do that????
Highlight the power off icon and gently "pull" the toggle towards you and hold for 5 seconds. Don't "click" the Power Off as that will shut off the monitor. Even doing this I never got the update option to show up. It took switching my USB to a 2.0 8GB formatted as Fat 32 at 32 kilobyte cluster size. Also make sure teh USB is in the correct port and none of the other USB ports have devices pulled in
For the LC49HG90DMUXEN:
Disconnect all cables. Remove all adapters. Then insert the USB stick (Fat32 formatted) with the bin file on it into USB1.
Disconnect the power cable. Reconnect the power cable after 5 seconds. Wait until the screen stops searching for the source. Then start the procedure as described in the video or manual (pull the button down for 5 seconds).
thx
can someone tell me what version they are running? The latest I found on the samsung website is 1021.0 - this is what I'm already running and I still have the purple screen problem every day, I hope there's a newer version.
Thanks for this I got the same model its on a 1003.2, but latest is 1007.2 still. But everytime it doesnt see my usb stick. Tried 2 of them lol
Sorry to hear! if you find a solution, please post here for others to gain help from your effort :)
I'd love to subscribe your channel if you can provide the full steps. What do you mean you installed the driver first and the driver later? Do you mean you did the USB trick twice? or do you mean you installed the driver onto your computer directly? Can you see how you copied and pasted the files into the USB driver i.e., unzip and put the .bin file type only? or the whole folder? Thanks man
I think the driver is just for your PC. So download the driver so your PC recognizes the Samsung monitor - you should see the proper name for it in the windows setting after doing it. Then do the firmware stuff with the USB. No need to do anything with the driver again. Probably a good idea to download and have the driver on your PC, regardless if you are doing a firmware update
Thank you so much.
Let's update this a bit and make it easy. Format a usb stick to FAT32 with 32kb size cluster. Download the firmware and insert usb in the ss usb port. There are two ports and hard to read text, so it's the one closest to the backside of the panel. Press and hold the power button and as soon as you press the button pull it toward you so the icon moves to the bottom power position. It should ask you to update in about 5 seconds, select yes and that's it.
Very helpful, thank you !
I downloaded the update file, but there's no bin file - only an img file. Thoughts?
I could not bring the "do you want to update" window appear, becase i had the usb typ b cable pluged in. so the usb got passtrough to my windows
Hello Boss. Is is possible, there's no any firmware for C49J890DKU?
If holding down no longer works for you, I think Samsung might have removed this. But in the settings now, you can go to menu, then support, and then Software Update and it will work as long as you have the firmware file in the USB Thumb drive.
I formatted mine
Format: MS-DOS (FAT)
Scheme: Master Boot Record)
On macOS and it was an old 4GB I had in a drawer.
Thank you so much. I had mine formatted to what you said and it recognized it FINALLY. I didn't recognize any other filesystem. Thanks!
my monitor is a chg9 and I couldn't update, I copy the file on the pen drive but I couldn't update, how did you get yours? did you make any changes to the file name?
Hey so I got this monitor used and so I'm working on it. Does this specific model support infinity core RGB? I see no option for it and it stays white. Plus I can't change refresh rate. Freesync is on and tries to pull off 120 for the most part.
Thanks, good video. Must just ask: why don't (or can't) you run this monitor in 120HZ?
The current laptop I had at the time of this video had a graphics card not powerful enough to run it. Now that I have my Alienware M 17 laptop it runs 120 Hz and the new 240 Hz Neo Samsung perfectly
I just got the Samsung Odyssey G9 today. How do you use the same keyboard and mouse in PIP MODE, if you have your pc and a laptop hooked up to your monitor?
you would need a KVM to do that
Can I update if I connect a USB to my pc directly?
Thank you for the great video. I did all of the steps, the file finished installing, the monitor restarts but it stays at the same version. Any idea why that is?
i have the same issue, you found what do to ?
well... i read the other comments, I thied the unplug all the cables and also the power cable for 5 seconds and it worked
Ohhh it just clicked. The driver is for your PC. The firmware is for the Samsung monitor. I was trying to figure out how the hell you got the driver on the Samsung monitor haha
Thanks for the video, this was super annoying and perhaps the worse firmware update process ever. I ended up unplugging all other USB/USB hub from the monitor. Multiple USB drives until I got one that would recognize. Note the menu will not pop-up if it doesn't like the USB drive. USB drives that worked fine in the port via a USB hub connection, didn't work for the upgrade... no idea why... For starters, load from USB should be a menu option. Anyway, thanks for the video, otherwise I would have concluded the manual was wrong and upgrading was broken...
Very happy that you got through it. Yeah pretty tough upgrade I’m happy it’s over as well 😅
bro, thank you!
How do you get there when you show some thing start from the beginning? I don’t know how to get to the point you already started. I know you then when I comment.
I would appreciate your help so that
Can you update the firmware through MacBook? I noticed the driver only works for windows
ya got a link to this? SO hard to find
Worst update procedure in a LONG time.
What worked for me was using a 8GB USB-2 thumbdrive.
Would have been MUCH better if it could be started from the menu, and the menu would tell you that it did not find any update instead of just "Click and pray"
Now on 1007.2 for my C49RG90SSU, coming from 1004
Hoping it solves a problem i have with the screen not coming on after hibernation, forcing me to do a reboot of the computer to get it back online.
Does anyone know whether there is a firmware update for the CJ890DKUXEN? My monitor doesn't seem to want to connect properly with a OWC TB3 dock through DP. It works find with HDMI.
Mine keeps saying no valid update files found. I can get the menu to pop up. I have the file extracted on my USB which creates a folder where the bin file sits. I tried that, wont find it. I copied the bin file and also put it on the drive not in a folder so it was 2 places. didnt work. Put the zip file in there along with the other 2 spots for the Bin file. Still will not find the damn file. This is a pretty ridiculous process. your video helped a ton though to get to that point, so thanks for posting. For me, it just wont find the file no matter where it is.
Just got it to work! Didnt realize I had to format the USB to FAT32 first and the only file that can be in the root of the USB is that .BIN file. worked right away after those two things were done.
Hello and thanks for the video! When I try to update to 1013.0 it says that it failed somewhere to 20%. My usb has 8gb.. is that the problem for the failure?? Thanks in advance man!
There is really a power on/off bug with this model that updating the firmware should hopefully take care of
I cant find anything , when i go to the website it wont find my Monitor and if i dind it there is not a SIGN of a Firmwareupdate, im desperate for help
am i dumb or somehow when i hold down the power Button to toggle the Update my Monitor instantly goes off
Just in case anyone runs into this problem, the menu to update will not appear if you have the USB-A passthrough cable running to your computer. You need to disconnect that before doing this process.
Helped me with this I forgot about passthrough and was wondering why the file kept opening when i inserted into monitor. Thanks. Didn't help i was doing this at 2am. lol
Thank you 🙏🏽
Happy to help ♥️🙏❤️
thanks I was able to do it! yeah! now ...do you know how to get it to show something in display settings for this monitor in the drop down menu under color profile ?? mine is just blank and you can't click it, help, thanks
sorry I haven’t encountered this error. But if you do find a solution feel free to post it to this comment so other people in the community can find it and benefit from your solution 😍🙏❤️
@@LoganDunning thanks for the reply, I think you have to click the check box "add as advanced color profile" in color management when you click to add a profile, otherwise nothing will show up in display settings for this monitor in the drop down menu under color profile.
🙏❤️😎
@@LoganDunning either that or don't turn HDR on
I didn't see that step in the manual. They should have it online download like Dell and others. Mine says no valid updates found, like many others.
I'm amazed a big company like Samsung can't hire someone to make an executable to manage updates.
Totally true!
I cannot get it to upgrade from 1003.2 to 1007.2 even though it complete the process.
I think you can not update anymore, there is nothing at this link. do you have any solution to this problem??
Samsung doesn't seem to have the firmware file available for the LC43J890DKNXZA. Does anyone have the firmware for this? m-J8943CGAA-1004.1 is what I have now. Thanks!
Good, yesterday I wrote a message that the firmware update gave me an error after 100% and the monitor turned off, it did not turn on again, today I came to see if I had any response, and I see that my message does not come out.
Do you know how to recover a monitor if the firmware gives problems? The power did not go out, everything was fine, it just did not turn on after reaching 100%
Thank you
Tip: Unplug the usb-B cable so the monitor can see the USB stick.
Was stuck cause of this for so long...
Pinned your comment to help others ❤️💪😍😁. Thanks!!
Thanks. Had the same issue.
i´m here for 2 hours trying to update my monitor (ls28ag700nuxen) he won´t recognize the usb stick i tried two different ones i really don´t know what to do
I can not find firmware for my monitor. Does anyone has the same issue? (49" ViewFinity S9 DQHD Business Monitor)
Wishing I could help ❤️☺️😎
Unfortunately, the update does not work for me, nothing appears at all: / Is it possible that I have another shortcut to run the update? I have model LC49RG90SSRXEN
Also check the comments in this video there could be some helpful comments that other people have posted about some minor improvements in the process. Hope that helps
@@LoganDunning I used the wrong usb port by mistake so nothing happened. Now the update window appears, but all the time I have a message that no correct files were found
@@blood.and.bone. same here, however i couldnt get the menu to appear until i formatted the usb to NTFS... it is a 32gb drive so maybe if i find a smaller one and format that to NTFS.. hopefully this works.... Did you manage to get yours done?
@@paulkelly8606 Gentlemen, only converting the file system from GPT to MBR on a USB flash drive helped ... I used Hard Disk Manager Professional for this purpose. The message totally did not indicate it; /
@@paulkelly8606 Thanks for this, I was able to detect and update 100% then the screen reverted back when restarting after the update. Formating the usb to NTFS and tried again then it worked.
I have been trying for MONTHS to get this thing to update its firmware. I am about to put it online to sell. I am sooooooooooooo frustrated with the monitor. I am having issues with my Mac seeing the monitors and think it has to be the firmware. My Windows PC sees it, but not the Mac. I am using DP 1.4 to Thunderbolt. Even so. Think I will be shopping for a new monitor over Christmas. I am done with Samsung.
My monitor updates it 100% and then when it's finished it still says version 1002.1 and not 1007.2
Same here. It's not completing the update process.
@@rather-reverend I talked to Samsung support last week and they said it's most likely a glitch in the way of updating it. He said that you need to reset to the default settings, you do that in the System tab in the monitor "on screen display" settings, this helped me, i plugged it in, it went to 100% and restarted it now it's 1007.2, the only thing you need to do after reset is to change back to your own settings you had before resetting, if you can't remember take a screenshot with your phone.
@@ESPirits87 BRILLIANT! That did the trick. Thanks so much!
@@rather-reverend Glad it helped :>
@KONRAD good, it's not very optimized, alot of weird things happening.
Can there also be other problems causing the standby broken screen on wake up effect?
my computer restarts after waking up, i don't know if it's related haven't been able to update yet.
@@ESPirits87 How would that be connected to your monitor?
I mean I can’t see why the monitor would have anything to do with it
hey bro, puedes compartir link de soporte vesa? Gracias.
My monitor keeps failing to update , stops at 16 percent each time any tips for a fella toronto man
The only thing I can think is, try a different USB key. Maybe one that’s USB 2.0, or a faster USB key or a USB key that has less gigabytes maybe it has quicker seek times. Hope that helps let me know if you figure it out it would be great to post here for the community to see as it could be very helpful to those in need. Hope you have a great day my fellow Toronto friend!!
I had the error that I had used a USB 3.0 stick, which was unfortunately not recognized, respectively no valid update file was found.
So I took a USB 2.0 stick and it worked promptly.
If it did help I am going to subscribe
im on 1004 firmware and downlaoded the 1007.2 version, but as soon as i press the power button, the entire monitor shuts down. Im not able to get the pop up message asking me if i want to update. Tried different sticks, with fat, fat32 and ntfs without any results. Any other way to upgrade?
I beleive it's hold direction down on the button not "click down" does that help?
@@LoganDunning that worked. Thx
Fantastic. Hope that helps
Samsung say:
"Resources are for partners only.
Please register as a partner to download." (After registration)
You're not allwed to upgrade the firmware anymore?
Had loads of issues trying to update. In the end, full format of very old 3gig usb drive, then download latest version firmware, extract to desktop, the open folder, will have file M-T9549GGAA-1013.0[98F6], copy the file to the root of the usb, not folder, just the file, put in service slot, click button, then press up, select menu, the select support, the software updatre, it will search for USB and then ask if you are sure. Good luck
'no valid update files found please check your usb device and try again'
not working. Work will be
I tried this on an USB 2.0 that wasn't working with the update, it's just formatting the usb drive but with CMD diskpart. After this the usb worked with the update.
Open a Command Window (cmd)
Enter diskpart
Enter list disk (it is important you KNOW which disk is the USB key you are formatting)
Enter select disk x where x is your USB key
Enter clean
Enter create part primary
Enter select part 1
Enter active
Enter format fs=fat32 label="Optional" (Label is optional - ensures USB key is labelled as ''Optional'' in Explorer etc)
Got these instructions from a website.
and .bin file flash copy. Regards
You have to ensure the usb that connects from your monitor to pc is disconnected when searching for the firmware file. Otherwise the monitor wont find the file.
You hero! Thanks.
Use a 4gb or smaller USB stick. The Monitor wont recognize massive modern day storage capacities
Been trying with a 128gb usb stick I've got, I don't even think I own a smaller one anymore. Is this actually a thing?
@@dfgndfghdfghdfgh a 128 is too big. The monitor won’t read it. The actual hardware in the monitor is pretty legacy. I’d start somewhere under 16gb and usb 2.0
Always keep a legacy drive around or two.
so USB 2.0 flashdrives are the only way. 3.0 won't work, give up and wait for 2.0 to come in from order or just give up.
Dont give up. I joust got my G9 3 days ago. I'm looking for old usb 2.0 in the house....Its retarded that only a USB 2.0 works....
Damn I really had hoped this was the one. Still get 'No valid update files found. Please check your USB device and try again.' Multiple drives, correct port, different file systems, nothing works. EDIT: Seems to have to be an 8gb of smaller USB. Im sure allocating or partitioning a larger one to this size would work as well. I used, FAT 32, 4gb Sandisk, primary partition (disk part).
USB 1 didn't work for me, but USB 2 worked great.
Disable HDR in Windows and default setting CRG9 before update firmware otherwise, it will fail to update.
Great tip thank you so much
i do this and still said no valid update files found
@@kEnSiLPR I have the same:/
@@blood.and.bone. i still can't update my monitor
@@kEnSiLPR @J L I was able to update with HDR enabled in windows and it worked perfectly the first time