Booting Threadripper without a cooler mounted can be difficult - it's a _huge_ LGA socket, so it needs a lot of pressure on the IHS to ensure contact for all the 4000+ pins. It might be that your POST error is just a CPU detection error from insufficient mounting pressure.
I would not think of booting a Threadripper without a heatsink, not even for a few seconds. Those things are 300W beasts, they will overheat in a split second. Also, an SSD plugged in but not screwed down may not help the booting process :)
My question.. How can someone purchase such an expensive motherboard, for a high end computer.... And treat it so badly? The board is a state! Who ever owns that, really shouldnt be touching computers!
Love these kind of repairs, Especially when it comes to Motherboards, Graphics cards etc. Seriously though I'm baffled how some of these items come in so badly damaged when it comes to deep numerous scratches across the PCBs, How do people manage to do this! :D
with missing components, I google for a hi-res image and try to compare the missing component to others on the board , something I can identify. Usually its a correct ID
Feel like the MOBO was soft-locking itself due to no cooler on the CPU. Without any cooler plugged into cpu fan 1 port i dont think you will receive a boot.
Really should try reseating the CPU. Threadripper, Threadripper Pro and Epyc CPUs (TR4 and sWRX8 sockets) are *REALLY* finicky about even mounting pressure, not uncommon to need at least a couple of seating attempts before it will post.
First try to replace the jumper on the network resistor with a 0402 330ohm. Test and if not, later, try replacing the missing 0402 resistor with 0 ohm and the broken one too. You can check on the asus page very high resolution images where you can check that the missing component is a resistor.
Shame it didn’t fix. Would love to see a follow up if you can compare to working board to try and work out what’s wrong. 🙏 And great to hear the T-shirts are coming 👍👌
I think a coffee cup with a small damaged circuit and a cartoon image of Alex's head and speech bubble saying "What kind of Hiroshima do we have here?" would be awesome for a merch idea.
I never set my wallet down on the counter ... it stays in my hands until everything that needs to go back into it is inside. Other things can wait on the counter, not my wallet.
Q Code 00 is no CPU or CPU not recognized. Try with a different CPU or check the VRM. Can happen because of BIOS also but the customer did try the second BIOS and hence I suspect the CPU or the VRM.
you can look up a picture of the motherboard and try to look up the component that is missing, it might give you some clue of what that component might be
i call bullshit on this happening when inserting a GPU in a PCIE slot.. this looks more like DROP DAMAGE or intentional damage than a installment failure
Great video! Customers like these confuse me so much, the motherboard is completely wasted its not like he's going to use it why not just leave it until its fixed.
Gotta love these TOOLS that have to have the baddest and biggest computer….. For a presentation!??? Me? I have several fast computers, but several more “normal” ones, so I will never, ever have to pay $200 or more dollars to fix a $150 board!!
Correct me if I'm wrong but I believe the 00 error code is corrupt the data on the CMOS on ASUS motherboards. You can download the correct BIOS software on a flash drive and put it in the bioslot on the motherboard. And another reason why I like Asus because they have dual BIOS. So depending on what board you have you can flip a switch and it should switch to the other BIOS. However any overclocking he may have done on the original bios will be gone. ASUS motherboards are relatively easier to troubleshoot. Hence why I'm a fanboy.
This kind of boards hould not be sold to customers like that. What a mayhem on that board! Would you let that guy install your graphics card?!?? I would not let him closer than 10 km from my stuff!
Great video! You should have tried to put a capacitor instead like the one below it and test if it will work. Although the 3 pin chip points that this should be a resistor like you mentioned in the video. The SuperIO has alot of capacitors around it so it may be the issue. And you can try searching the chip on the internet, sometimes you can find a little of information about the pinout of the chip. Great video and content as always!😊
The problem is that the guy had a second identical board and he didn't bring it with him... it would be a lot easier to identify the problematic part and the actual value of the missing component!
a capacitor would have a path leading to ground that's why he tested the pads beforehand to rule out it being a missing cap that said these type of boards can be a pain in the ass to diagnose because any little thing can cause it to not post..improper ram config, missing fan, triggered sensor etc
When you run this many components, you have to ISOLATE YOUR GROUND. Use Nylon Standoffs on all the screw pads except for one closest to eATX and then check your levels.
I am also running a computer repair shop in India. lots of time customer deny for paying the repair attempt fee. most of time the customer arguing with us like " No fix means No Fee".
they jump and connect traces / layers that are inside the printed circuit board. The old motherboards used the so called jumpers (jumper wires) instead. The zero ohm resistor is a more elegant solution.
This is why I will never buy another Asus sage board ever again. 2 dead boards for no reason other then junk peices if crap. I'll have one sent in for repair soon just awaiting sockets to be received. Amazing work as always this gives hope you can fix my board otherwise it'll become wall art.
If you want peace of mind just ignore Asus hardware. I don't know why so many people fanboy them. They're just terrible. I only recommend their routers (if you're gonna use it with openwrt). Nothing else from Asus has ever gave me a good experience while being one of the most expensive brands on hardware
@@davidlguerr neither did these Asus ws sage x299 but they lost video signals no reason then got stuck on boot loops with very very very minimal use so trash boards. But if I can revive 1 I'll make it a test bench.
@@hardwarefromthegarbage3446 i still use asus maximus iv extreme genz/gen3 from 2011 and dude its legendary all the features it has and never had problems with it with i7 2600k at 4.9.So you must have had bad luck.
Two of the same board having the same issue with the same owner.. hmmm... It might be a problem with whatever you’re plugging into these boards or how you’re handling them.
It's not the problem but the M.2 SSD shouldn't be floating in the air like that when connected and powered on. Screw it down or bad connection could lead to further problems or possible failure of the SSD. You're lucky it didn't make it worst. Nice job sharing surveillance video with customer. +1 karma.
Me too... I get sometimes people like that in my business. The computer is not working, they can't use it, but yet, they do not want to leave it longer for repair.
It's most likely getting sold on ebay or craigslist as "defect", some people will still pay up to half the original price thinking it to be "an easy fix". "There's a sucker born every minute" - P. T. Barnum
The resistor above the one you replaced is broken in half....
Booting Threadripper without a cooler mounted can be difficult - it's a _huge_ LGA socket, so it needs a lot of pressure on the IHS to ensure contact for all the 4000+ pins. It might be that your POST error is just a CPU detection error from insufficient mounting pressure.
Those boards will. Not post without detecting fan connected to it
You and Louis Rossman are my fav repair TH-cam channels, love your content man. You explain everything very clearly.
imagine it's the FAN detection that is a problem :/
The customer must've been trying to install the card onto the slot of the MoBo by tossing it from across the room.
that board needs a cooler to boot lol
you did fix the board cause the LEDs show now, it just needs a cooler
ill take with me a valuable lesson, and thats how to check if the pads where from a resistor or a cap, thank you for sharing
I like to see failures it tells honesty and also great customer service. Hope to see a part 2 of this computer
Sometimes laptops motherboards do not power on because of a disconnected cooling fan. It could be a similar issue.
The handling of this motherboard by the costumer is borderline criminal....
I would not think of booting a Threadripper without a heatsink, not even for a few seconds. Those things are 300W beasts, they will overheat in a split second. Also, an SSD plugged in but not screwed down may not help the booting process :)
I like it you show your failures. I can have a habit of going ballistic if I fail. I am learning something here. Thanks
My question.. How can someone purchase such an expensive motherboard, for a high end computer.... And treat it so badly?
The board is a state!
Who ever owns that, really shouldnt be touching computers!
Love these kind of repairs, Especially when it comes to Motherboards, Graphics cards etc. Seriously though I'm baffled how some of these items come in so badly damaged when it comes to deep numerous scratches across the PCBs, How do people manage to do this! :D
with missing components, I google for a hi-res image and try to compare the missing component to others on the board , something I can identify. Usually its a correct ID
Greatly appreciate the no repair vids. Very teachable
Not easy to fix strange board without an electrical schematics.
Feel like the MOBO was soft-locking itself due to no cooler on the CPU. Without any cooler plugged into cpu fan 1 port i dont think you will receive a boot.
Yes we do like to watch not only laptop motherboards repair !.
How on earth did that board get so mangled up
Thanks!
Really should try reseating the CPU. Threadripper, Threadripper Pro and Epyc CPUs (TR4 and sWRX8 sockets) are *REALLY* finicky about even mounting pressure, not uncommon to need at least a couple of seating attempts before it will post.
Keep us updated! Very interesting video!
First try to replace the jumper on the network resistor with a 0402 330ohm. Test and if not, later, try replacing the missing 0402 resistor with 0 ohm and the broken one too. You can check on the asus page very high resolution images where you can check that the missing component is a resistor.
Shame it didn’t fix. Would love to see a follow up if you can compare to working board to try and work out what’s wrong. 🙏
And great to hear the T-shirts are coming 👍👌
Man that motherboard surely was mishandled.There were a lot of edge chipping on that motherboard. Maybe the internal layers got damaged. 🙄
I think a coffee cup with a small damaged circuit and a cartoon image of Alex's head and speech bubble saying "What kind of Hiroshima do we have here?" would be awesome for a merch idea.
are you kidding me? how did he manage to mess up a Sage lol , people do find ways to screw things up lol
this motherboard is God tier haha
I never set my wallet down on the counter ... it stays in my hands until everything that needs to go back into it is inside. Other things can wait on the counter, not my wallet.
Having this kind of expertise at the ready for 50 extera bux is a bargain! Incredible work
Love the videos! Also, can't wait for the *Like Factory* shirts to be made.
why was he rocking the gpu back and forth in the first place??
Q Code 00 is no CPU or CPU not recognized. Try with a different CPU or check the VRM. Can happen because of BIOS also but the customer did try the second BIOS and hence I suspect the CPU or the VRM.
00 is Board or CPU dead, especially on TR Plattforms it might be wrong installation of the CPU so that it doesnt make a nice connection to the socket.
The back plate is for rigidity, mobo dont heat up all that much, safe for the back of the CPU and the chipset
Great Effort and experienced and educated suggestions to the solution :)
Selfish I know, but more PC component based video's please :)
Thanks.
Did the customer drag this board behind his car for a few miles?
you can look up a picture of the motherboard and try to look up the component that is missing, it might give you some clue of what that component might be
Hello from Croatia, very nice interesting videos you have there !!! tnx for great content !!!
Better than factory... I love it!
i call bullshit on this happening when inserting a GPU in a PCIE slot.. this looks more like DROP DAMAGE or intentional damage than a installment failure
I wonder what made the Customer seesaw the video card?
Interesting stuff and a joy to watch.
great work.... id love to be able to do this and have the knowledge you have.... top man 👍
Great video! Customers like these confuse me so much, the motherboard is completely wasted its not like he's going to use it why not just leave it until its fixed.
How do u destroy a motherboard like that?
Complexity level was very high but you did great job Sir
Is there a way to display the meter readings on screen? That would be very cool! Great video, you inspire me to be a better person in general.
best channel on youtube
It'd be safe to assume the motherboard is in much better condition than the customer
Love and respect from LIBYA 😘😘😍🥰
Gotta love these TOOLS that have to have the baddest and biggest computer…..
For a presentation!???
Me? I have several fast computers, but several more “normal” ones, so I will never, ever have to pay $200 or more dollars to fix a $150 board!!
6:06 could be a leak, maybe
I didn't check the manual for the 00 code, but couldn't it be because no CPU Cooler was attached?
Was thinking same thing, error code 00 says "not used" in the manual, which means it isnt turning on far enough for error codes to work
my thoughts exactly. was not expecting to see a boot attempt without a cooler lmao.
lol no, 00 is dead mobo or dead cpu
what is the function of a 0 ohm resistor?
Correct me if I'm wrong but I believe the 00 error code is corrupt the data on the CMOS on ASUS motherboards.
You can download the correct BIOS software on a flash drive and put it in the bioslot on the motherboard.
And another reason why I like Asus because they have dual BIOS. So depending on what board you have you can flip a switch and it should switch to the other BIOS. However any overclocking he may have done on the original bios will be gone.
ASUS motherboards are relatively easier to troubleshoot. Hence why I'm a fanboy.
I want a “The cat piss is out of control” coffee cup.
00 is the ram that is not compatible...OR the CPU not having enough pressure and seated badly
For this kind repairs, time should not be an issue. Customer should plan that. Leave service to do his job without tension an pressure.
This kind of boards hould not be sold to customers like that. What a mayhem on that board! Would you let that guy install your graphics card?!?? I would not let him closer than 10 km from my stuff!
Great video!
You should have tried to put a capacitor instead like the one below it and test if it will work.
Although the 3 pin chip points that this should be a resistor like you mentioned in the video.
The SuperIO has alot of capacitors around it so it may be the issue.
And you can try searching the chip on the internet, sometimes you can find a little of information about the pinout of the chip.
Great video and content as always!😊
The problem is that the guy had a second identical board and he didn't bring it with him... it would be a lot easier to identify the problematic part and the actual value of the missing component!
a capacitor would have a path leading to ground that's why he tested the pads beforehand to rule out it being a missing cap
that said these type of boards can be a pain in the ass to diagnose because any little thing can cause it to not post..improper ram config, missing fan, triggered sensor etc
You mentioned grinder pens available? Also a link to the pad replacements you used for the first time. Thanks.
northridgefix.com/shop/
What the hell do you do with 32 4K monitors?
Come on people, be honest about what happened. It allows us to help you much easier!
Looks like he flew a drone into it 🤣
He could have asked someone to click pic of the same motherboard he has at his office would be great option i guess
Your work is great...so customer has no problem to pay extra for one day work...
When you run this many components, you have to ISOLATE YOUR GROUND. Use Nylon Standoffs on all the screw pads except for one closest to eATX and then check your levels.
how come you use qtips and not a tooth brush to clean with alcohol ?
I am also running a computer repair shop in India. lots of time customer deny for paying the repair attempt fee. most of time the customer arguing with us like " No fix means No Fee".
Why didn't the customer just bring in his other working board for you to compare? Or even looking at photos online, sometimes can see details
The missing component looked like a fuse. White fragments over the board, white is usually a fuse?
nah a fuse makes 0 sense there
When I watching u r vedio totally lost the world🤩🤩
how can you scratch one of the best motherboard ?
What's the case of zero ohm resistors? They don't do anything.
they jump and connect traces / layers that are inside the printed circuit board. The old motherboards used the so called jumpers (jumper wires) instead. The zero ohm resistor is a more elegant solution.
wtf, did he install it with a hammer or something?!
Hands can slip, just need to not be working in a good position or without enough room for movement and then things start happening
Question. Why some solder points on board are left by default if they have no use?
00 error code is usually evil spirits, it needs some milk
Nice video. Love your tools
That's a $1000 motherboard if you're wondering.
How long does your shipping take inside the US? I want to order some things.
Great to see the diagnosis process. Shame about how the board was treated by the customer.
You could use a digital caliper to measure those tiny components.
Great job like all ways
OMG , some people should not mess with computers at all . WTF that guy did to the motherboard ? i dont get it ...
Customer walks in.
-My name is Jeff
00 is CPU initiation failure on Asus boards. I had two in past that gave me that dreaded code. Once of them was due to faulty CPU.
Great one man.
what about an issue on the video card ?
Excelent work
This is why I will never buy another Asus sage board ever again.
2 dead boards for no reason other then junk peices if crap. I'll have one sent in for repair soon just awaiting sockets to be received.
Amazing work as always this gives hope you can fix my board otherwise it'll become wall art.
If you want peace of mind just ignore Asus hardware. I don't know why so many people fanboy them. They're just terrible. I only recommend their routers (if you're gonna use it with openwrt). Nothing else from Asus has ever gave me a good experience while being one of the most expensive brands on hardware
The board was not DOA, the customer just damaged it.
@@davidlguerr neither did these Asus ws sage x299 but they lost video signals no reason then got stuck on boot loops with very very very minimal use so trash boards. But if I can revive 1 I'll make it a test bench.
@@hardwarefromthegarbage3446 i still use asus maximus iv extreme genz/gen3 from 2011 and dude its legendary all the features it has and never had problems with it with i7 2600k at 4.9.So you must have had bad luck.
Two of the same board having the same issue with the same owner.. hmmm... It might be a problem with whatever you’re plugging into these boards or how you’re handling them.
No doubt another great video 👍
Did you say 32 4k monitors. Holy shit.
how did he do all those scratches ???? im horrified
i have the same board it give 15 error. what should I do ?
It's not the problem but the M.2 SSD shouldn't be floating in the air like that when connected and powered on. Screw it down or bad connection could lead to further problems or possible failure of the SSD. You're lucky it didn't make it worst. Nice job sharing surveillance video with customer. +1 karma.
Just think if manufacturers actually allowed for schematic diagrams, this expensive board could have been saved from the land fill.
What the hell is a 0 ohm resistor for?
Isn't that just a solid connection??
the customer didn't take very good care of the expensive looking motherboard
It is strange that he needed the motherboard despite it was not working.
Me too... I get sometimes people like that in my business. The computer is not working, they can't use it, but yet, they do not want to leave it longer for repair.
Probably didn’t want it to be messed with anymore. I doubt the correct value resistor would have changed the outcome.
It's most likely getting sold on ebay or craigslist as "defect", some people will still pay up to half the original price thinking it to be "an easy fix".
"There's a sucker born every minute" - P. T. Barnum