Hi Neil, There are two possible reasons you're unable to see the illumination settings. One being that the recorder has old firmware or the cameras themselves are not offering the option. We recommend you contact your installer, who will be able to assist you with the firmware issue. For more information, feel free to contact our support team at support@sprocctv.com
Hi Awais, Thanks for the question. It does look like we've forgotten to include the link to the Smart Motion Detection setup video. You can find it here: th-cam.com/video/KFWl02Cu6gk/w-d-xo.html&t I hope this helps. Apologies for the error.
@@benjani4143 Smart Motion Detection is designed to intelligently differentiate between moving objects, such as people or vehicles, and environmental factors like rain. Therefore, it is unusual for the camera's red and blue flashing lights to activate due to light rain if the Smart Motion Detection is functioning correctly. However, this may be an instance where the camera's sensitivity needs to be adjusted to best suit your environment. I’d suggest trying the following steps to resolve the issue: Access your camera's settings through the web interface. Locate the Motion Detection settings and ensure that Smart Motion Detection is enabled. Adjust the sensitivity level to 'Low' to minimize the likelihood of false alarms due to environmental factors. Please monitor the camera's performance after making these changes and let us know if the issue persists. We would be happy to provide further assistance if necessary.
@@SPROCCTV Thanks for the reply. This only happens when in the Active Deterrent timings between these timings all is ok even with rain. As soon as Active Deterrent is armed if there is even light rain the lights start flashing, but I don’t receive notifications.
@@benjani4143 Thank you for providing additional information on the issue you're experiencing with our Active Deterrent system. It can be difficult to provide a definitive solution without having access to the system. As such, you may want to get in touch with the installer of the system, as they may have insights into any potential installation-related causes. If that does not yield a solution, please feel free to contact our support team at support@sprocctv.com. They will be more than happy to assist you in troubleshooting the issue and providing a resolution. Kindly include a detailed description of the problem, to help expedite the process. Thank you for choosing SPRO, and we appreciate your patience as we work together to resolve this issue.
Hi there, thank you for your comment. The specific models covered in this video - DHIPD40/28LRW-M and DHIPD40/28LRG-M, which are part of our Colour Night 2.0 range, don't come equipped with two-way audio communication. These cameras primarily focus on providing exceptional night-time visibility with features like Smart Dual Illumination. However, you're correct in noting that we do have cameras with two-way audio capabilities. Specifically, our IP Active Deterrence camera range features this functionality. These cameras allow for direct communication through the camera, providing an added layer of security. Please visit the following links to learn more about our IP Active Deterrence range: th-cam.com/video/VLdq68SM3rE/w-d-xo.html th-cam.com/video/eYK4akFmqFw/w-d-xo.html If you need any further information, please don't hesitate to reach out to us. #sprocctv #cctv #CCTVReview #productreview
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I I don't have the illumination settings on my app? How do I get this?
Hi Neil,
There are two possible reasons you're unable to see the illumination settings.
One being that the recorder has old firmware or the cameras themselves are not offering the option.
We recommend you contact your installer, who will be able to assist you with the firmware issue.
For more information, feel free to contact our support team at support@sprocctv.com
Hi mate
Where is the link in the description to help set up?
Hi Awais, Thanks for the question. It does look like we've forgotten to include the link to the Smart Motion Detection setup video. You can find it here: th-cam.com/video/KFWl02Cu6gk/w-d-xo.html&t I hope this helps. Apologies for the error.
I’m having a problem with when in Active Deterrent mode even light rain is causing the disco lights to flash but with no notification.
Apologies for the delay in getting back to you. Are you using Smart Motion Detection? Or a Tripwire / Intrusion?
@@SPROCCTV Smart Motion Detection
@@benjani4143 Smart Motion Detection is designed to intelligently differentiate between moving objects, such as people or vehicles, and environmental factors like rain. Therefore, it is unusual for the camera's red and blue flashing lights to activate due to light rain if the Smart Motion Detection is functioning correctly.
However, this may be an instance where the camera's sensitivity needs to be adjusted to best suit your environment. I’d suggest trying the following steps to resolve the issue:
Access your camera's settings through the web interface.
Locate the Motion Detection settings and ensure that Smart Motion Detection is enabled.
Adjust the sensitivity level to 'Low' to minimize the likelihood of false alarms due to environmental factors.
Please monitor the camera's performance after making these changes and let us know if the issue persists. We would be happy to provide further assistance if necessary.
@@SPROCCTV Thanks for the reply. This only happens when in the Active Deterrent timings between these timings all is ok even with rain. As soon as Active Deterrent is armed if there is even light rain the lights start flashing, but I don’t receive notifications.
@@benjani4143 Thank you for providing additional information on the issue you're experiencing with our Active Deterrent system. It can be difficult to provide a definitive solution without having access to the system. As such, you may want to get in touch with the installer of the system, as they may have insights into any potential installation-related causes. If that does not yield a solution, please feel free to contact our support team at support@sprocctv.com. They will be more than happy to assist you in troubleshooting the issue and providing a resolution. Kindly include a detailed description of the problem, to help expedite the process. Thank you for choosing SPRO, and we appreciate your patience as we work together to resolve this issue.
I didn’t find 2 ways communication?
Hi there, thank you for your comment.
The specific models covered in this video - DHIPD40/28LRW-M and DHIPD40/28LRG-M, which are part of our Colour Night 2.0 range, don't come equipped with two-way audio communication. These cameras primarily focus on providing exceptional night-time visibility with features like Smart Dual Illumination.
However, you're correct in noting that we do have cameras with two-way audio capabilities. Specifically, our IP Active Deterrence camera range features this functionality. These cameras allow for direct communication through the camera, providing an added layer of security.
Please visit the following links to learn more about our IP Active Deterrence range:
th-cam.com/video/VLdq68SM3rE/w-d-xo.html
th-cam.com/video/eYK4akFmqFw/w-d-xo.html
If you need any further information, please don't hesitate to reach out to us.
#sprocctv #cctv #CCTVReview #productreview
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