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Hello, Please get in touch with our technical team at support@sprocctv.com They will be glad to assist you with this situation.

Hello @rajjeg296, due to both brands using the same mobile app and very similar OS, it is very difficult to see the differences. However you may notice product variations; in the UK SPRO has a 4MP Active Deterrence Lite which the other brand you mentioned does not currently have an equivalent to.

Hi @wrighty6631, the Active Deterrent Lite cameras in this video will work on the SPRO A5 range of NVRs or newer.

Hi @update6815, could you get the serial number from the bottom of the recorder and email support@sprocctv.com? The support team will be able to advise what the options are when they have this.

Hello @Nico-ci9qb, we do not recommend adding analogue cameras to an IP system. We are aware that there are encoders that aim to change an analogue signal to IP but this is not something we would recommend doing.

Hi @nassarali9780, You can change the time by going into main menu -> System -> Date & Time. Once you have adjusted the time make sure you press the save next to time zone before pressing apply. Alternatively, to make your recorder automatically follow the clocks changing you will need to turn on DST in this menu. The settings to use are as follows: Type: Week Start Time - March - Last Week - Sunday - 01:00 End Time - October - Last Week - Sunday - 02:00 We are looking to create a video tutorial on this very subject, please stay tuned for future videos here on SPRO CCTV.

@JohnAggrey-s8r depending on your scenario it may be best to use the sub-stream instead. Would it be possible to email support@sprocctv.com so someone could advise you better based on your scenario? We will also make a note and see if we can create a video based around this in the future. Thanks.

Hello @JohnAggrey-s8r, unfortunately we do not sell directly to anyone in Ghana but if you speak to your local security wholesaler they may be able to import our products for you.

@@SPROCCTV ok

@@SPROCCTV thank

Hi @yojomojo6262, these cameras have ColourNight 2.0 technology so can be configured to work with IR only. SPRO is a British brand so we have a lot of say in the product design here but the products are manufactured in the far east. We do not sell directly to the general public but there are companies that sell our products, it would be down to these companies if they were to be able to be sold in kit form. You should be able to find a list of these companies by using a google search. Hope this helps.

Hi @yojomojo6262, all of our cameras with ColourNight 2.0 technology, have the ability to be used with IR only.

Hi @Graemkeen, the first screen you see on the video is the very first screen you should come across when powering on your NVR for the very first time. The only other way to access this is by defaulting your recorder and powering on the first time afterwards. Hope this clarifies things 😀 If you require further assistance in setting your system up we would recommend contacting your installer in the first instance otherwise please email support@sprocctv.com for further support. 👍

Hi, would you be able to email support@sprocctv.com with the serial number of the recorder you have there with a brief description of the issue? They will be in a better position to assist you from there. Thanks

@@SPROCCTV yes, for sure. I really appreciate, thanks!

Glad you think so!

Hello @ryanmason491, we do not recommend using Baluns with a POC recorder. Although it may seem like it's working, Baluns will draw an electric current from the DVR and could cause a fire. Ordinarily a POC camera with a POC enabled DVR being run over coaxial cable would be fine if they were from the same manufacturer. Hope this helps.

yes! these cameras are made of metal and I believe its IP67

Hi, we sell these cameras and most of our customers install these outside

Hi @ryangardiner3445, Could you please contact us at support@sprocctv.com with your Camera and Recorder Serial Numbers? We'll be happy to assist you further. Thank you.

@WillClancy we have alarm tracking on several of our IP PTZ cameras, these are the DHIPPTZ40/5XLR-D (Human tracking only), DHIPPTZ40/25XLR-I-D, DHIPPTZ20/25XR-AI-V2 and DHIPPTZ80/25XR-AI-V2. The Panotrak range of PTZ's also have this functionality. To see more information on our IP PTZ's please visit our website www.sprocctv.com/category/ip?Style=PTZ. Hope this helps.

@@SPROCCTV What is the cost of SKU: DHIPPTZ40/25XR-360

@@WillClancy Thank you for your enquiry. Please search for DHIPPTZ40/25XR-360 SPRO CCTV on Google for our online resellers. You should be able to obtain further price information from there.

Hi @RomilaRobert, could you let us know what the model number is on the recorder you have? Thanks

@redmarjonker, yes, please email support@sprocctv.com and the support team will be able to assist you.

Hi, do you specifically want a website or will an app be ok? There are many apps that will allow you to pull in the feed from different CCTV sites. If you are happy to switch between sites then the DMSS app that is recommended with SPRO products will work. If you are looking for one that you can view different cameras from different sites at the same time/on the same screen then that will be a bit more specialised and you will probably have to pay for that.

@@SPROCCTV tq sir response

Hi @game4alaughman, if you do not have the password or access to the recovery email address that would have been setup during initial installation then you will need to contact a local security installer. Unfortunately, due to security reasons, we are not able to assist in resetting passwords or factory resetting devices.

Hello @lifeofamomph, when you say warped, do you mean stretched on both sides? This most probably has something to do with the aspect ratio settings on the recorder. Could you email support@sprocctv.com some sample images of where your images appeared warped? The support team will be able to guide you on any next steps once they see the issue. Thanks.

@@SPROCCTV Yes correct. They looked stretched or distorted.

Hello @lifeofamomph, thanks for confirming. Does the live view also look stretched when viewing from your phone, particularly when viewing it landscape? It could be the phone trying to maximise the screen size so it pulls the images to the corners. When you hold your phone normally in live view does it look different?

@@SPROCCTV The live view is not a problem.The landscape if perfect. When i record and download, the downloaded file looks stretched.

@@lifeofamomph please can you email some screenshots to support@sprocctv.com?

Hello @kerryskardon5664, we're sorry to hear that your Uncle is having issues with the app. Could you ask him if he is exporting from the app itself? If so the file will be saved in the pictures folder of the android phone as default. If your uncle is saving directly from the recorder we would recommend he switched to the app so that the file is saved in a 'playable' format. Hope this helps. If your Uncle runs into any further difficulties please ask him to email support@sprocctv.com so that one of our technical team can assist.

Parallellius this would be a great idea but under initial investigation George Foreman Grills do not have any API's we can use..... @GeorgeForemanCookingCo could you rig something up? We were thinking that a camera sitting outside the grilling area could detect movement and trigger a grill to start warming up...

Luckily the majority of our cameras are suited to British weather 👍

@VictorObioma-hm9ge there are quite a few (simple) steps that you will need to take. Is it possible to send an email to support@sprocctv.com so that we can reply with some instructions?

Just got a new WiFi but it’s not showing up on the WiFi list? It’s a new full fibre ? Is it not compatible ?

We're glad you found this useful. We've got a lot more interesting videos in the pipeline so don't forget to stay tuned.

Hi Josh, Thank you for your positive comments. We have a lot more videos in the pipeline so please make sure you subscribe to keep up to date with all the latest SPRO CCTV videos.

Hello Nancy, Any footage that a camera records on an SPRO system cannot be edited directly for security purposes. If you wanted to edit footage then this will need to be copied from the recorder and edited elsewhere, but the recording on the NVR/DVR will remain unedited.

Hi Andrea, we only do SPRO products 😀

When it comes to playing downloaded footage we find that VLC player tends to be able to handle most formats well without the need to download additional codecs.

@@SPROCCTV Thank you

Hi Billy We're sorry to hear you're still experiencing issues with your recorder. Please email us at support@sprocctv.com Our technical team will be glad to help you with your issue.

Hi Billy, Could you advise what you are using to detect humans and vehicles on your recorder, is it SMD, motion or IVS? To turn the buzzer on you will need to go into the appropriate menu and select buzzer. For example it is motion detection for channel 1 you will need to turn it on in there. Turning the notifications off on DMSS is done by going into the app and then device. Click on the 3 dots on the right hand side and go to device details. Go to multichannel alarm subscription and turn it off. Hope this helps.

Thank you for your enquiry into our products. This will depend on how bright the light from the street lamp is. If it is so bright the camera does not need to go into night mode then the white light will not come on at all.

Hi @johnmcdonald6550, you will need to speak to your installer or place of purchase for this.

Hi, the phone app is called DMSS and the PC application is called Smart PSS lite. If you are getting a message that says the account has been locked it means there have been too many login attempts with the wrong password. You will need to reboot the recorder to unlock it and try the correct password again once it boots up.

Hi thanks for reply i have both rebooted then factory reset the nvr put in new password but once i am on my recorder when i connect the cameras it is there on live where i should have my 4 x camera feeds i have camera ip addresses i add my newly instated password and then account locked appears on each feed do i need to reset the cameras and if so can i do this remotely or do i need to get to camera any help with this is greatly appreciated

@@johnmcdonald6550 The cameras have passwords of their own, most likely this would have been the same password as the recorder itself before it was defaulted. Unfortunately, the cameras will need to be defaulted if you do not know the password. I would suggest getting in touch with your installer for this.

Hi Raj, The VI-STN04 can be added to our recorders as an IP camera so it can be viewed and record footage. If it is a DVR it will be done in the same way as laid out in the below video: th-cam.com/video/AH9NGXm3dsc/w-d-xo.html You can have the VI-STN04 added to a VI-MTR03-B or VI-MTR04-B just like our other intercoms.

Hi, Thank you for your enquiry. Please search for SPRO CCTV on Google for our online resellers. You should be able to obtain further price information from there. Regards SPRO CCTV

Hi Andrea, We'd like to assist you in solving this matter. The first step is to make sure DHCP is turned on. You can do this by following the guidance in the link to the video below: th-cam.com/video/TCIgSlcyNfk/w-d-xo.html If further help is needed, feel free to reach out to our support team at support@sprocctv.com.

Hi Neil, There are two possible reasons you're unable to see the illumination settings. One being that the recorder has old firmware or the cameras themselves are not offering the option. We recommend you contact your installer, who will be able to assist you with the firmware issue. For more information, feel free to contact our support team at support@sprocctv.com

Hi, Just having the option to turn the light on or off may reveal that your camera isn't a smart dual illumination camera. In previous models, there were cameras that had an LED light but no infrared. It may be that you have one of these models. The DMSS app is the correct one to use; if you downloaded it from the app store, it will be fine. If you require further assistance, feel free to contact our support team at support@sprocctv.com