For me, Amazon came to me and ask me to join. I was fully AWS solutions architect certified but interesting that they come to me, rather than I going to them. Which makes it so much easier as they want me and on my side to bring me in. They short listed me and now entering the interview stage. Even if they decide not to have me, I can kind of feel good about myself that Amazon reach out to me. I feel honored.
Your experience is amazing and I admire you. I've recently been going through the interview process for an AWS Cloud Support Engineer and I'm very eager to get the job! Wish me luck!
I start tomorrow! B.S in Cloud Computing and working part-time at Amazon. Hoping to land a help desk job after obtaining the A+ cert. Thanks for sharing your experience!
That is great to hear! I wish you the best of luck on your IT journey, keep doing what you're doing and I'm 100% positive you'll get that help desk job!
Thank you for sharing. I am making a career pivot as a nurse to tech and I am considering doing the cloud practitioner course at WGU. You give me inspiration.
Thank you so much! Going into the cloud is 100% worth pursuing, I'm sure you won't regret going into tech. My only tip is to always continue learning and you'll be breezing through in the tech industry! You got this!
Can you share the resources you used for passing the CCNA. At the college I'm at, I'm doing both the CISCO Networking and AWS Cloud Solutions. This semester I'm doing the fundamentals of Cisco and AWS of two classes (if can, learn more depth in both). Next semester be a full time student to finish all classes. For this semester it gives me a lot of extra time to learn even more in both fields or other technologies but cloud is where I want to establish. Additionally, my list this year is to learn Linux to get linux+ certification, Docker, Kubernetes, AWS practitioner certification. I know it's doable🙌. Thank you for sharing your experience getting in tech.
Absolutely! For the CCNA, I used Jeremy's IT Lab(th-cam.com/video/H8W9oMNSuwo/w-d-xo.html&ab_channel=Jeremy%27sITLab), you'll learn more than what you really need to know on the CCNA, but more information doesn't hurt. I wish you the best of luck on those certs, all of them are possible to obtain as long as you put in the time and effort. You got this!
I'm finishing up my 2nd term with WGU ahead of schedule, so I'm actually adding a class from Term 3. I'm working toward my Bachelors in Cybersecurity and Information Assurance. Just finished my CompTIA A+ and got certified. I want to get on with Amazon, and even considering doing an internship as a Cloud Support Associate.
I wish you the best of luck on it! If I were you, I would get your bachelors first and then apply to get the Cloud support associate role which will bypass the internship.
Hello there, congratulations!! I recently got into the waitlist for the same position as you. Do you have any remote idea of the likelihood of getting an offer at some point? It's been a week ever since I was told. My anxiety I'd through the roof 😫
Hey! If you went through all the interviews (including the final interview), you can expect an answer within a month. That is how long it took for me to receive the offer. Just take a breather and try not to worry about it! Good luck, I'm wishing you the best.
@@ngo2go Yes, I went through all of interviews but instead of an offer I got waitlisted :( I'm just a concern that there isn't enough time for them to give me an answer given that it suppose to start June 5th. Also, it would be amazing to hear what are your thoughts from the job and what are the opportunities for a return offer. Thanks :)
@@cristianrestrepolopez976 Aw, I'm sorry to hear that :( I will certainly make a video about my thoughts about being a cloud support associate. As for the return offer, I would suggest following up with your interviewer to gain visibility on what the next steps could be. Hope it helps!
Thank you for all the valuable information. I am currently accepted for the cloud support associate Intern at AWS; I have about four weeks before starting; therefore, what is your suggestion when it comes to preparation before beginning the internship that will set me to succeed at AWS?
Congratulations! I would suggest you to be prepared to absorb a ton of information depending on what profile you'll be in. Just check out the public documentation and become more familiar with AWS services to your profile. Hope it helps!
Hello ,thank you very much for the video. I'm working also at AWS but in Data Center field. I am interested about moving internally to CSA role. Could we maybe connect on chime for a quick 1o1 ? Regards.
Howzit I'm almost done doing the AWS Solutions Architect Associate course by Adrian Cantrill and planning to write the test soon, can would you kindly give your LinkedIn link hete
I'm also attending WGU but am doing the software engineering degree. I got accepted for the cloud support associate internship and was wondering what would you recommend studying to prepare? I already have my A+ cert and AWS practitioner cert.
Congrats to you! I would say that you should get familiar with AWS services itself. So create your AWS account and mess around with Ec2's and other popular services like S3, IAM, NAT Gateway, etc. If you're confused, just read more on public documentation and you'll get more clarification on it. Hope it helps!
Congrats on getting hired...are you Vietnamese? I assume so based on your handle. Just curious, was it the combo of the Cloud Practitioner and CCNA that got your the job, you think? Or was it something else? I'd like to see my nephew do an intern there as he's still in college, any advice?
Thank you and yes I am Vietnamese :) I would say the certifications (including CCP and CCNA) got me into the interview process - almost any certification will show that you are qualified for the interview; but the understanding of those certifications will be tested on the interviews. So if you can demonstrate your knowledge and have a good personality that matches with the company culture, you're more likely to get hired! My last advice is to have personal projects if you don't have professional experience.
@@ngo2go Thanks for the info. I'll try to foist this info at my nephew in case he's wishy-washy about what he wants to do. Maybe have him hit you up if needed since he could use a slightly older Viet "brother" to guide him in the technical realm (he's studying engineering and interning with an aerospace company doing beginner type of development work, I think). I just have a big desire to see more Viets in IT as I see Indians have cornered the market and think we're behind on owning that piece of the pie.
How difficult was it for you to get the CCNA? I assume you may have learned a little bit of networking as a desktop support person so it wasn't as if you started from scratch? And you probably built computers and such in your role, correct?
I'll respond here to get two birds with one stone. I would recommend to your nephew to select a career path first -- being wishy washy about engineering and IT are totally two different things. Before I got the CCNA, I had the CCENT certification which was like an intro to networking which then led up to the CCNA. It took me about 3 months of studying (maybe 2 hours a day). Being in the desktop support role did not teach me networking theory or anything relevant that would've really helped me obtain the CCNA. If anything, studying for the CCNA helped me understand more in the desktop support role. Yes, I have built computers in the IT support role, but I've gained the knowledge to build computers way before I had any experience at all.
@@ngo2go Ah, thanks for the details/insight. Do you have your resume up somewhere like LinkedIn or on your own website where people can see? I'd like to see how you wrote it to get your foot in the door at Amazon.
I plan on changing my career path, I have a couple questions if you could help me out! Starting from a help desk role, how long before I can move up? What are the salaries for positions that are higher?
Sure! For me it took about a year and a half before I moved to my cloud support role. Salaries may vary depending on state, but for System Admins they typically can make between $60k-$75k. Of course this depends on your experience/education/certifications
@@ngo2go Do you recommend any certs early on? I have a bachelors degree in something unrelated, will that be beneficial? Once I'm in role past help desk do you think advancement in IT will be guaranteed if I have good work ethic?
For IT certs, the CCNA, A+, Sec+ will all look good on your resume. These certs basically guarantee you an interview with the company (assuming that it's like an entry level position or junior position. For the degree, the employer will probably question why you shifted into the IT industry so I'm not too positive that'll help. But after your first help desk role, you are basically guaranteed to advanced if you seek for opportunities.
You could certainly move up the latter to devops if that is something you would like to get into. Or you could go into a solutions architect role. The sky is the limit
@@ngo2go Thank you for your reply. What benefits do people get from going for the internship? How is progression measured? Can I move up in roles faster than required?
You get experience with AWS and develop foundational knowledge with AWS as a whole. I can't be specific about making progress to the next role - just know the answer is yes. @@newdaysamepains
I was expecting to get some of the resources to pass the cloud support engineer online assessment exam. Pls if u ca help me with the resources so that i could prepare. thanks in advance
For the online assessment, I would say that most of it is related to prioritizing certain things over other. There aren't resources per se that will tell you how to get good at customer service aside from improving soft skills. Just think of the customer and what would be best for them and you'll be fine on the assessment :)
Initially I never thought cloud computing was possible (especially for someone with little to no experience), but after many applications I got into a cloud position!
![ง้อ (ALRIGHT) - FOURTH [ TEASER ]](http://i.ytimg.com/vi/ya6MBfo-Wvg/mqdefault.jpg)
For me, Amazon came to me and ask me to join. I was fully AWS solutions architect certified but interesting that they come to me, rather than I going to them. Which makes it so much easier as they want me and on my side to bring me in. They short listed me and now entering the interview stage. Even if they decide not to have me, I can kind of feel good about myself that Amazon reach out to me. I feel honored.
I think it definitely is an honor when a reputable company reaches out to you! There are plenty of opportunities in the tech industry!
Your experience is amazing and I admire you. I've recently been going through the interview process for an AWS Cloud Support Engineer and I'm very eager to get the job! Wish me luck!
Thank you! Wishing you the best of luck for your interview, let me know how it goes!
What cert do you have??
@@kwaseb I have no cert and I failed the interview. 😭
@@KEYANwhy you get rejected
@@sakthishanmugam2362 I don't know, maybe I was not good with the technical part. I have asked for feedback but they won't tell me.
I start tomorrow! B.S in Cloud Computing and working part-time at Amazon. Hoping to land a help desk job after obtaining the A+ cert. Thanks for sharing your experience!
That is great to hear! I wish you the best of luck on your IT journey, keep doing what you're doing and I'm 100% positive you'll get that help desk job!
Thank you for sharing. I am making a career pivot as a nurse to tech and I am considering doing the cloud practitioner course at WGU. You give me inspiration.
Thank you so much! Going into the cloud is 100% worth pursuing, I'm sure you won't regret going into tech. My only tip is to always continue learning and you'll be breezing through in the tech industry! You got this!
@@ngo2go thank you brother
Thank you for this video. I just finished my first semester. You are absolutely correct WGU is a great university
Nadia
Wishing you success on your IT journey!
I’d love to hear more on the kinds of projects you did that you may have talked about during your interview process.
Thank you for the suggestion, I'll see if I can make a video about it!
@@ngo2go thanks! I’m currently a sys admin and working on moving over to the cloud
Very inspiring, thank you!
Glad you enjoyed it!
Can you share the resources you used for passing the CCNA. At the college I'm at, I'm doing both the CISCO Networking and AWS Cloud Solutions. This semester I'm doing the fundamentals of Cisco and AWS of two classes (if can, learn more depth in both). Next semester be a full time student to finish all classes. For this semester it gives me a lot of extra time to learn even more in both fields or other technologies but cloud is where I want to establish. Additionally, my list this year is to learn Linux to get linux+ certification, Docker, Kubernetes, AWS practitioner certification. I know it's doable🙌. Thank you for sharing your experience getting in tech.
Absolutely! For the CCNA, I used Jeremy's IT Lab(th-cam.com/video/H8W9oMNSuwo/w-d-xo.html&ab_channel=Jeremy%27sITLab), you'll learn more than what you really need to know on the CCNA, but more information doesn't hurt. I wish you the best of luck on those certs, all of them are possible to obtain as long as you put in the time and effort. You got this!
I'm finishing up my 2nd term with WGU ahead of schedule, so I'm actually adding a class from Term 3. I'm working toward my Bachelors in Cybersecurity and Information Assurance. Just finished my CompTIA A+ and got certified. I want to get on with Amazon, and even considering doing an internship as a Cloud Support Associate.
I wish you the best of luck on it! If I were you, I would get your bachelors first and then apply to get the Cloud support associate role which will bypass the internship.
Super motivating! Did AWS verify all of your certs after you were hired?
I'm glad this was helpful to you! My certs were verified after I was hired, it's all in my profile!
Hello there, congratulations!! I recently got into the waitlist for the same position as you. Do you have any remote idea of the likelihood of getting an offer at some point? It's been a week ever since I was told.
My anxiety I'd through the roof 😫
Hey! If you went through all the interviews (including the final interview), you can expect an answer within a month. That is how long it took for me to receive the offer. Just take a breather and try not to worry about it! Good luck, I'm wishing you the best.
@@ngo2go Yes, I went through all of interviews but instead of an offer I got waitlisted :(
I'm just a concern that there isn't enough time for them to give me an answer given that it suppose to start June 5th.
Also, it would be amazing to hear what are your thoughts from the job and what are the opportunities for a return offer.
Thanks :)
@@cristianrestrepolopez976 Aw, I'm sorry to hear that :( I will certainly make a video about my thoughts about being a cloud support associate. As for the return offer, I would suggest following up with your interviewer to gain visibility on what the next steps could be. Hope it helps!
Awesome 👍
Glad you enjoyed the video! I'll be posting a follow-up video to this one, so make sure you keep your eyes peeled for the next video :)
Thank you for all the valuable information.
I am currently accepted for the cloud support associate Intern at AWS; I have about four weeks before starting; therefore, what is your suggestion when it comes to preparation before beginning the internship that will set me to succeed at AWS?
Congratulations! I would suggest you to be prepared to absorb a ton of information depending on what profile you'll be in. Just check out the public documentation and become more familiar with AWS services to your profile. Hope it helps!
@@ngo2go Thank you!
@kidistamosa9084 congrats... what's the gist on getting am internship?
Hello ,thank you very much for the video. I'm working also at AWS but in Data Center field. I am interested about moving internally to CSA role. Could we maybe connect on chime for a quick 1o1 ? Regards.
Absolutely! Just message me on linkedin and we can go from there :)
Howzit I'm almost done doing the AWS Solutions Architect Associate course by Adrian Cantrill and planning to write the test soon, can would you kindly give your LinkedIn link hete
Sure thing, here it is:www.linkedin.com/in/brandon-ngo-n2g/
I'm also attending WGU but am doing the software engineering degree. I got accepted for the cloud support associate internship and was wondering what would you recommend studying to prepare? I already have my A+ cert and AWS practitioner cert.
Congrats to you! I would say that you should get familiar with AWS services itself. So create your AWS account and mess around with Ec2's and other popular services like S3, IAM, NAT Gateway, etc. If you're confused, just read more on public documentation and you'll get more clarification on it. Hope it helps!
Congrats on getting hired...are you Vietnamese? I assume so based on your handle. Just curious, was it the combo of the Cloud Practitioner and CCNA that got your the job, you think? Or was it something else? I'd like to see my nephew do an intern there as he's still in college, any advice?
Thank you and yes I am Vietnamese :) I would say the certifications (including CCP and CCNA) got me into the interview process - almost any certification will show that you are qualified for the interview; but the understanding of those certifications will be tested on the interviews. So if you can demonstrate your knowledge and have a good personality that matches with the company culture, you're more likely to get hired! My last advice is to have personal projects if you don't have professional experience.
@@ngo2go Thanks for the info. I'll try to foist this info at my nephew in case he's wishy-washy about what he wants to do. Maybe have him hit you up if needed since he could use a slightly older Viet "brother" to guide him in the technical realm (he's studying engineering and interning with an aerospace company doing beginner type of development work, I think). I just have a big desire to see more Viets in IT as I see Indians have cornered the market and think we're behind on owning that piece of the pie.
How difficult was it for you to get the CCNA? I assume you may have learned a little bit of networking as a desktop support person so it wasn't as if you started from scratch? And you probably built computers and such in your role, correct?
I'll respond here to get two birds with one stone. I would recommend to your nephew to select a career path first -- being wishy washy about engineering and IT are totally two different things. Before I got the CCNA, I had the CCENT certification which was like an intro to networking which then led up to the CCNA. It took me about 3 months of studying (maybe 2 hours a day). Being in the desktop support role did not teach me networking theory or anything relevant that would've really helped me obtain the CCNA. If anything, studying for the CCNA helped me understand more in the desktop support role. Yes, I have built computers in the IT support role, but I've gained the knowledge to build computers way before I had any experience at all.
@@ngo2go Ah, thanks for the details/insight. Do you have your resume up somewhere like LinkedIn or on your own website where people can see? I'd like to see how you wrote it to get your foot in the door at Amazon.
I plan on changing my career path, I have a couple questions if you could help me out! Starting from a help desk role, how long before I can move up? What are the salaries for positions that are higher?
Sure! For me it took about a year and a half before I moved to my cloud support role. Salaries may vary depending on state, but for System Admins they typically can make between $60k-$75k. Of course this depends on your experience/education/certifications
@@ngo2go Do you recommend any certs early on? I have a bachelors degree in something unrelated, will that be beneficial? Once I'm in role past help desk do you think advancement in IT will be guaranteed if I have good work ethic?
For IT certs, the CCNA, A+, Sec+ will all look good on your resume. These certs basically guarantee you an interview with the company (assuming that it's like an entry level position or junior position. For the degree, the employer will probably question why you shifted into the IT industry so I'm not too positive that'll help. But after your first help desk role, you are basically guaranteed to advanced if you seek for opportunities.
What roles do people usually move up into? Is it common to get a devops role within AWS after becoming A CSE?
You could certainly move up the latter to devops if that is something you would like to get into. Or you could go into a solutions architect role. The sky is the limit
@@ngo2go Thank you for your reply. What benefits do people get from going for the internship? How is progression measured? Can I move up in roles faster than required?
You get experience with AWS and develop foundational knowledge with AWS as a whole. I can't be specific about making progress to the next role - just know the answer is yes. @@newdaysamepains
@@ngo2go Thank you for your reply again. In all honesty I just want to know the role(s) after CSE 2 or Senior CSE.
I was expecting to get some of the resources to pass the cloud support engineer online assessment exam. Pls if u ca help me with the resources so that i could prepare. thanks in advance
For the online assessment, I would say that most of it is related to prioritizing certain things over other. There aren't resources per se that will tell you how to get good at customer service aside from improving soft skills. Just think of the customer and what would be best for them and you'll be fine on the assessment :)
Do you ever have to go in the office?
I have went to the office before, although it isn't mandatory that I need to
Did you go for cloud computing?
Initially I never thought cloud computing was possible (especially for someone with little to no experience), but after many applications I got into a cloud position!
Hey , I guaduated from wgu and may I connect with you on linkedin?
Congratulations to you! I recently posted it on my channel description, but here you go! www.linkedin.com/in/brandon-ngo-n2g/