Wow! This is great! Do you know what is the difference between a helpdesk and a service desk? Do you have a video for that? Please keep on making this content thank you!
Someone feel free to correct me if I'm wrong. But in many cases they can be interchangeable. Otherwise as I understand Service Desk is one step higher, HelpDesk often involves answering calls and tier 1 support mostly. But Service Desk would be more Tier 2 and maybe 3, when I was doing Service Desk I almost never touched phones, did lots of software debugging and troubleshooting, and occasionally supported the tier 3-4 techs with their duties.
I've never been in a helpdesk/service desk job with tiers 1-4. I was in a position that was a "help desk" role but it involved everything from answering phones to troubleshooting software/installing hardware. The next level after that was a sys admin or network admin position.
@@ngo2go thats true but nobody rarely mentions it in videos and I believe because its not a sexy "buzz word" cyber and cloud is what gets people's attention
You have a a couple of options... the first being certifications and the other being project-work. Aim for IT certifications like the A+,Net+, Sec+ as they are all desired in almost any IT helpdesk job. While you're applying, you can also try to work on networking projects so your resume looks stacked from an employers POV. I also made this YT video about applying to IT helpdesk jobs: th-cam.com/video/wwNHkxEuGE8/w-d-xo.html Hope this helps :)
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Good summary, and starting off in an IT helpdesk role is extremely helpful before branching out to Cybersecurity.
Agreed! I like how versatile the IT helpdesk role is, you can transition into almost any other IT career once you get experience
My hope is to do help desk after I get my A+ and then continue school during my journey
I'm sure you'll get there, your journey will be worth it. Just keep going and you'll reach it in no time.
I got a+ and I still can’t get Job in It.
I think it’s pointless having certificates
Grwat informative video, buddy. Always keep on learning!! 💪🏻
Thank you! You bet I will :)
nice content bro 😎
Thank you! Glad you enjoyed the video :)
Wow! This is great! Do you know what is the difference between a helpdesk and a service desk? Do you have a video for that? Please keep on making this content thank you!
Thank you for the idea! I will see if I can make a video to answer that question :) subscribe so you don't miss it too!
@@ngo2go Yes, I did right away, Waiting for more content to help us out in our IT career!
Someone feel free to correct me if I'm wrong. But in many cases they can be interchangeable. Otherwise as I understand Service Desk is one step higher, HelpDesk often involves answering calls and tier 1 support mostly. But Service Desk would be more Tier 2 and maybe 3, when I was doing Service Desk I almost never touched phones, did lots of software debugging and troubleshooting, and occasionally supported the tier 3-4 techs with their duties.
I've never been in a helpdesk/service desk job with tiers 1-4. I was in a position that was a "help desk" role but it involved everything from answering phones to troubleshooting software/installing hardware. The next level after that was a sys admin or network admin position.
What about taking the route of ITSM?!
You definitely could! There is no singular path for everyone. Just pick a role that works for you and stick with it :)
@@ngo2go thats true but nobody rarely mentions it in videos and I believe because its not a sexy "buzz word" cyber and cloud is what gets people's attention
any tips for applying it help desk job with no experience. Thanks
You have a a couple of options... the first being certifications and the other being project-work. Aim for IT certifications like the A+,Net+, Sec+ as they are all desired in almost any IT helpdesk job. While you're applying, you can also try to work on networking projects so your resume looks stacked from an employers POV. I also made this YT video about applying to IT helpdesk jobs: th-cam.com/video/wwNHkxEuGE8/w-d-xo.html
Hope this helps :)