I just made my first official LV purchase in store the day before my birthday in August and hit all your key points. So I'm quite proud I didn't go in with a nasty, bougie attitude. I knew what I was looking for although we cruised the store first. Everyone was welcoming and had awesome attitudes and demeanor. Even if they were acting they appeared genuinely nice. I have since been in contact with my CA and even for a small purchase will go through him especially after you explained the commission and stress levels that can occur. I truly enjoyed your video and glad I didn't miss the mark!! Thanks for the info.
These tips were so helpful! I decided on my second LV piece to something functional for my lifestyle and decided on the Pochét Metis. I went in knowing I wanted to try on the Odeon PM too but unfortunately my sales associate was not very nice nor very helpful. Good thing I watched this video before going!
I decided to buy my LV bag based on functionality (as one of your tips). I always carry my small toiletries in a pouch, my book (b/c I love reading) and my small water bottle (basically all my essentials). The Speedy 25 was the right size for me as I am petite (one of your tips). I am truly happy with my LV. Thanks for sharing! Nice, helpful videos!
I made my first luxury purchase ever last summer at LV. I wanted to dip my toe into it and start with SLGS. I did my research but all that left my brain and I just asked the SA to show me what SLGs he had. I pretty much bought everything he showed me except for the Papillon bag charm. I had to draw the line when I found out how much it was. He got a decent sale (almost 3k for about 15 minutes of his time) and I had a tiny bit of buyer’s remorse because I’ve never spent that much on something that isn’t a car. After I got over it I was happy with what I got.
LV waved a repair fee for me once because the SA said I was so nice and polite. She became my SA because I liked her so much. I’ve had almost all great experiences with SA’s. The only bad one was at LV in Vienna. I had a Dior bag and Fendi sandals and she treatment me like I wasn’t going to purchase anything. In the end, she was right - I went across the street to Gucci where I received amazing service and bought a bag.
Hey Michel. Thanks for the tips! Just to let you know. I am in Orange County on a work trip so quite near LA this week. Regarding checking store inventory. I usually prefer to check directly from my SA via text message. I hope that you have a great week!
The SAs do not follow up on my request for whatever reason. To me my request are very simple request such as this item in this size. Or to make an appointment to come in to make a purchase. Then when I come back and deal with another SA it seems like the store has a problem with that. But honestly I cannot worry about that based on the amount of money I am spending as well as I just want to make a purchase and not make it that complicated. But I look forward to the day a SA wants to work with me and help me make purchases over time.
This definitely needed to be said. I gave my SA my budget for a easy to use crossbody bag in damier after I made a appointment and bought the alma but I forgot to say a everyday bag !
Same here. When I first visited LV, I was not assigned a CA. Some CAs did smile and let me in but no one greeted me that they will assist me. I was happy to browse in peace. But my second visit, I was assigned a CA and they greeted me asking me what I would like. That gave me anxiety 😅 Fortunately I had items in mind I wanna see and buy if ever I liked the item in person. Didn’t like the idea of wasting someone’s time when all I wanted is to browse so that I can make a decision.
I buy from a boutique that’s over an hours drive from me cause there is no walk in store in my state. That being said I never walk in and assume they are going to have what I MAY want in stock. I call and check if I know what I’m going in looking for. I can’t imagine the people the associates have to deal with, that’s why I’m always so grateful for the ones that help me!
Ah! Very different mindset from those who walk in and expect everything in stock! For that drive, I hope it’s satisfying for you! Thank you for sharing!
Hi Michelle, I appreciate your videos so much. I made my first purchase over a month ago and my second one last week. I recently saw your video advising to go back to the same CA after the fact i bought my 2nd bag. The CA who assisted me the first time was assisting another customer so I decided to look around. Another CA came over to me and asked if I needed help. I told her which bag I wanted which I bought. I feel terrible for not going back to my first CA, she was really great. Any advise as to how to tell the second CA I will go with the first CA. Thank you.
Because the rent is high and the store only makes 4-5 million per year, which is on the EXTREMELY low end for LV. Average stores make 25M+ per year. Plus, the Store Manager there Maritza doesn’t deserve to be dog catcher!!
As someone who used to work in luxury retail, I am 100% with you about the clients who are in a rush. If you're treating yourself, don't you want to take your time? Or alternatively, we had clients (I worked for a time in jewelry) who would be shopping for their wedding rings the night before their wedding. So suddenly the sales staff is under pressure to get them their pieces for the biggest day of their lives, less than an hour before closing time. 🥲
I love this kind of video. Your just saying what is for real! It's not to upset anyone. People are crazy and $2000 is not even a lot for LV Your are so funny "The invisible roses thrown at your feet". Lol!! 😂 I'm always respectful of everyone. I can never be ugly
I can’t even imagine how many entitled customers you’ve encountered working in retail. Your patience must have been tested considerably. Hope this video help bring awareness to these people. I don’t have an SA, I shop mostly online. But one time, I saw the Alma available at the Santa Clara store which is about 2 hrs from me. I called the store and SA said they don’t have the bag. I said, it says in the website you have it and she said it must have sold. But I said the store just opened (my tone is not accusatory but just puzzled). I figure the bag must have sold to a customer who had an SA. This is the time I wish I had one. Anyway, I did not argue, was pleasant and politely thank her. I gave my number and asked her to text me if one becomes available and will pick it up ASAP. 3 hrs later, I got the text that she has the bag. We picked it up right away. Being nice helps. ☺️
Good, Solid advice M. I recall at the start of COVID19/masking/ store capacity, etc and the beginnings of wife number 5. The lines here at Rodeo were crazy. The best thing I did was to just text my old client advisor Nino. Even without the lines; just make an appointment. It was my wife's first time there. Her first real set of bags, luggage and accessories. It really made the day for her she had been looking forward to an experience like this my understanding is her entire life. Sadly during COVID19 we lost Nino due to other opportunities for her.
@Reuben Herrera covid really made me miss shopping in person! If you have a great SA it's a great experience. Too bad many businesses closed that year...
I do love doing a quick browse on my own and then asking for help after. I do this everytime I go to LV cos it's a 2 hour flight away and I don't always buy something. I'm that tourist shopper you talked about before, Michelle 🤣 I usually shop over the phone with my SA if I want something at other times of the year.💕💕
We don't get roses at our feet..However, for the first time..I had the pleasure of having Champaign and Macaroons brought out !! ... Such a beautiful experience.. !
I am looking for a LV in the Azur. That is the only pattern I would like as it would go with most if my wardrobe. I am noticing the selection online is pretty slim in that pattern. I wanted either the Neonoe mm, Alma, speedy 25 bandoiliere or the pouchete metis, but none come in it. Do you know why there is such a slim selection? I did end up buying the Neverful mm, but thinking of returning it as it is just too big for my smaller frame (unless I keep it sinched up, then it's fine) Also, now noticed that there are no Neverfulls in the DA online since I purchased mine. What's up with that????
I’ve been ordering online for years ( well my hubby has , he buys be bags and stuff on birthdays and Christmas etc… ) we do have a small boutique in saks so I was thinking 🤔 next time I may just go in for the whole experience . Do you know if the little in store boutiques carry a good bit of options and should I make an apt and tell them it’s my birthday ?🥰 Side note … is that a spatula ? 😂🤷🏼♀️
hello! i do not have a LV store near me, it’s over an hour away and i only go there once in a great while. i buy online, but still would like an SA particularly to inform me if a certain bag ever comes in etc. what would you recommend i do? should i go in and whoever assists me give them my number??
Really nice advices! Unfortunately not many ppl watch special bag videos as this one … they just normal (not bag addict, haha) ppl who go and buy😂 that’s why such strange situations appear ^^
There is something I always been wondering about; is it a no no to ask for styling tips? I mean,if one need help to find what really looks good on,does the sa's have any training in styling? Planning a trip to a city with lv store,and are stressed out about this.
Great question because I love styling. For me the bag is only a part of the look. Some people get it, the CA’s of course are trained to get it but still some don’t. But also, the customer doesn’t ask us, they just want the bag and go! It’s ok to ask!
@@dialmstyle Than You! Yes,a bag is a part thats need to fit the person,too. I don't understand the colossal confidance many have regarding knowing exactly what they want,and think it automaticly suits them🙄😅.
Great video. We can’t call the actual stores here in Aust. Only the number for customer service in Sydney. It’s super annoying as you don’t know what’s in stock etc.
Y in luxury shopping y they don’t use the prices like in Paris on lil stand next to product to avoid ppls wit grubby hands touching it looking for price
I saw a documentary made in Latin America which people were asked what they thought about fake products coming from China the response was overwhelming to say the least 99.9% said that Karafit is extremely important for them and they will never pay the full price of a real thing. So we can understand that counterfeit is a huge business around the world and we all know that China allows products to be Karafit for profit
@@dialmstyle you’re a lil rude sometimes and you do not answer to some of your subscribers they’re the one who let you gets pay from tube seems like also you leave LV store with soar grapes in your mouth
Important tip, avoid Saturdays ! Week days are calmer and it helps you focus and not get overwhelmed easily. Saturdays are retail employees worse nightmare (after Christmas 🎄😂😂)
I feel that most of the unclassy people who finally have the chance to get into a luxury store behave like they have entered another dimension where they have servants and slaves, so they forget the minimum of education. Thank you very much for your video
We don’t need, that employees treat us like we are queen but we expect to be treated normal, politely and they respect us as a human and not behave rude and mean. This is Bizarre
I’ve seen some buyers come in and act like asshole…my CA is the loveliest and most patient person ever and I’ve seen people waltz in and actually grab her as she walked by them (On the way to the back to grab something for someone she was working with at the moment) and expected her to drop everything. I’ve never been treated poorly by any employee at a luxury store because I’ve always treated them with respect. I’ve walked in wearing ripped jeans and Converse and have been treated as well as when I come in wearing a classic flap.
Totally true! I always tell my SA what I want to buy and she would source it for me! Especially for the rare items like a runway east-west trunk, i got the only one in SG thanks for my SA.
I just made my first official LV purchase in store the day before my birthday in August and hit all your key points. So I'm quite proud I didn't go in with a nasty, bougie attitude. I knew what I was looking for although we cruised the store first. Everyone was welcoming and had awesome attitudes and demeanor. Even if they were acting they appeared genuinely nice. I have since been in contact with my CA and even for a small purchase will go through him especially after you explained the commission and stress levels that can occur. I truly enjoyed your video and glad I didn't miss the mark!! Thanks for the info.
Aww thank you. I’m glad you had a good experience. Congrats on you first purchase!
These tips were so helpful! I decided on my second LV piece to something functional for my lifestyle and decided on the Pochét Metis. I went in knowing I wanted to try on the Odeon PM too but unfortunately my sales associate was not very nice nor very helpful. Good thing I watched this video before going!
I decided to buy my LV bag based on functionality (as one of your tips). I always carry my small toiletries in a pouch, my book (b/c I love reading) and my small water bottle (basically all my essentials). The Speedy 25 was the right size for me as I am petite (one of your tips). I am truly happy with my LV. Thanks for sharing! Nice, helpful videos!
Is it proper protcol (or allowed) to tip CAs?
All I can say back the day customer service was a grand event you were sooooo special. Well bitter reality HELLO!!!!!!!!!
I made my first luxury purchase ever last summer at LV. I wanted to dip my toe into it and start with SLGS. I did my research but all that left my brain and I just asked the SA to show me what SLGs he had. I pretty much bought everything he showed me except for the Papillon bag charm. I had to draw the line when I found out how much it was. He got a decent sale (almost 3k for about 15 minutes of his time) and I had a tiny bit of buyer’s remorse because I’ve never spent that much on something that isn’t a car. After I got over it I was happy with what I got.
LV waved a repair fee for me once because the SA said I was so nice and polite. She became my SA because I liked her so much.
I’ve had almost all great experiences with SA’s. The only bad one was at LV in Vienna. I had a Dior bag and Fendi sandals and she treatment me like I wasn’t going to purchase anything. In the end, she was right - I went across the street to Gucci where I received amazing service and bought a bag.
Your vids have been soooo helpful and informative!! Thank you!
💕
Thank you so much it so commont but we forget manares with people
So common! Thank you Hamid!
Hey Michel. Thanks for the tips! Just to let you know. I am in Orange County on a work trip so quite near LA this week. Regarding checking store inventory. I usually prefer to check directly from my SA via text message. I hope that you have a great week!
Hope ur having a great n prosperous day
❤️❤️❤️💰💰💰
The SAs do not follow up on my request for whatever reason. To me my request are very simple request such as this item in this size. Or to make an appointment to come in to make a purchase. Then when I come back and deal with another SA it seems like the store has a problem with that. But honestly I cannot worry about that based on the amount of money I am spending as well as I just want to make a purchase and not make it that complicated. But I look forward to the day a SA wants to work with me and help me make purchases over time.
This definitely needed to be said. I gave my SA my budget for a easy to use crossbody bag in damier after I made a appointment and bought the alma but I forgot to say a everyday bag !
I just don’t like how client advisors hover while I browse. I feel like I want some peace but this just gives me more anxiety.
Same here. When I first visited LV, I was not assigned a CA. Some CAs did smile and let me in but no one greeted me that they will assist me. I was happy to browse in peace. But my second visit, I was assigned a CA and they greeted me asking me what I would like. That gave me anxiety 😅 Fortunately I had items in mind I wanna see and buy if ever I liked the item in person. Didn’t like the idea of wasting someone’s time when all I wanted is to browse so that I can make a decision.
Flower look great on ur stand
I buy from a boutique that’s over an hours drive from me cause there is no walk in store in my state. That being said I never walk in and assume they are going to have what I MAY want in stock. I call and check if I know what I’m going in looking for. I can’t imagine the people the associates have to deal with, that’s why I’m always so grateful for the ones that help me!
Ah! Very different mindset from those who walk in and expect everything in stock! For that drive, I hope it’s satisfying for you! Thank you for sharing!
Hi Michelle, I appreciate your videos so much. I made my first purchase over a month ago and my second one last week. I recently saw your video advising to go back to the same CA after the fact i bought my 2nd bag. The CA who assisted me the first time was assisting another customer so I decided to look around. Another CA came over to me and asked if I needed help. I told her which bag I wanted which I bought. I feel terrible for not going back to my first CA, she was really great. Any advise as to how to tell the second CA I will go with the first CA. Thank you.
Don’t feel bad! You can go to either one you want. Naturally you might gravitate to one over the other. Thank you for your comment!
@dialmstyle Thank you so much, this helps!
I always have a idea of wat I want cus I get caught up wit shinny ball syndrome n make bad choices so I avoid those problems
Shiny ball! Me too!! 😍💎
Y is the palm beach lv closing but I’ll go to garden b4 palm beach lv
Because the rent is high and the store only makes 4-5 million per year, which is on the EXTREMELY low end for LV. Average stores make 25M+ per year. Plus, the Store Manager there Maritza doesn’t deserve to be dog catcher!!
As someone who used to work in luxury retail, I am 100% with you about the clients who are in a rush. If you're treating yourself, don't you want to take your time? Or alternatively, we had clients (I worked for a time in jewelry) who would be shopping for their wedding rings the night before their wedding. So suddenly the sales staff is under pressure to get them their pieces for the biggest day of their lives, less than an hour before closing time. 🥲
This video really is an homage to the retail worker…I feel your pain… ❤️
I love this kind of video. Your just saying what is for real! It's not to upset anyone. People are crazy and $2000 is not even a lot for LV Your are so funny "The invisible roses thrown at your feet". Lol!! 😂 I'm always respectful of everyone. I can never be ugly
You can never be ugly for sure beautiful Dileen! ❤️🌸
Love ur content
Thanks friend ❤️
I can’t even imagine how many entitled customers you’ve encountered working in retail. Your patience must have been tested considerably. Hope this video help bring awareness to these people. I don’t have an SA, I shop mostly online. But one time, I saw the Alma available at the Santa Clara store which is about 2 hrs from me. I called the store and SA said they don’t have the bag. I said, it says in the website you have it and she said it must have sold. But I said the store just opened (my tone is not accusatory but just puzzled). I figure the bag must have sold to a customer who had an SA. This is the time I wish I had one. Anyway, I did not argue, was pleasant and politely thank her. I gave my number and asked her to text me if one becomes available and will pick it up ASAP. 3 hrs later, I got the text that she has the bag. We picked it up right away. Being nice helps. ☺️
That is great Grace! I'm glad you got the bag!
Good, Solid advice M. I recall at the start of COVID19/masking/ store capacity, etc and the beginnings of wife number 5. The lines here at Rodeo were crazy. The best thing I did was to just text my old client advisor Nino. Even without the lines; just make an appointment. It was my wife's first time there. Her first real set of bags, luggage and accessories. It really made the day for her she had been looking forward to an experience like this my understanding is her entire life. Sadly during COVID19 we lost Nino due to other opportunities for her.
Wow!
@Reuben Herrera covid really made me miss shopping in person! If you have a great SA it's a great experience. Too bad many businesses closed that year...
@@CosmicCutieCrafts Agreed.
I do love doing a quick browse on my own and then asking for help after. I do this everytime I go to LV cos it's a 2 hour flight away and I don't always buy something. I'm that tourist shopper you talked about before, Michelle 🤣
I usually shop over the phone with my SA if I want something at other times of the year.💕💕
2 hour flight! I'm lucky!
Oh wow Dani, 2hrs flight that's like when I go to Paris to shop; you definitely want to make your trip worth !
@@AshetLux yah I look at like EVERYTHING🤣😅😅
We don't get roses at our feet..However, for the first time..I had the pleasure of having Champaign and Macaroons brought out !! ... Such a beautiful experience.. !
Great tips. Hope you are having a great weekend!! You look lovely today friend ♥️
Thanks friend! I don’t feel it! Allergies are high! ❤️
I am looking for a LV in the Azur. That is the only pattern I would like as it would go with most if my wardrobe. I am noticing the selection online is pretty slim in that pattern. I wanted either the Neonoe mm, Alma, speedy 25 bandoiliere or the pouchete metis, but none come in it. Do you know why there is such a slim selection? I did end up buying the Neverful mm, but thinking of returning it as it is just too big for my smaller frame (unless I keep it sinched up, then it's fine) Also, now noticed that there are no Neverfulls in the DA online since I purchased mine. What's up with that????
Why was Louis Vuitton sold at jcpenny a about 10 years ago
Definitely was not!
2nd like! excited to watch this!
Thank you ❤️
I’ve been ordering online for years ( well my hubby has , he buys be bags and stuff on birthdays and Christmas etc… ) we do have a small boutique in saks so I was thinking 🤔 next time I may just go in for the whole experience . Do you know if the little in store boutiques carry a good bit of options and should I make an apt and tell them it’s my birthday ?🥰
Side note … is that a spatula ? 😂🤷🏼♀️
You should…and yes, it’s my spatula 😂
@@dialmstyle now I need the story behind the spatula 😂
hello! i do not have a LV store near me, it’s over an hour away and i only go there once in a great while. i buy online, but still would like an SA particularly to inform me if a certain bag ever comes in etc. what would you recommend i do? should i go in and whoever assists me give them my number??
Yes
@@dialmstyle thank you!!
Really nice advices! Unfortunately not many ppl watch special bag videos as this one … they just normal (not bag addict, haha) ppl who go and buy😂 that’s why such strange situations appear ^^
😂😂😂 I know…I’m still not reaching the ones who need it! Thanks for watching! ❤️
There is something I always been wondering about; is it a no no to ask for styling tips? I mean,if one need help to find what really looks good on,does the sa's have any training in styling?
Planning a trip to a city with lv store,and are stressed out about this.
Great question because I love styling. For me the bag is only a part of the look. Some people get it, the CA’s of course are trained to get it but still some don’t. But also, the customer doesn’t ask us, they just want the bag and go! It’s ok to ask!
@@dialmstyle Than You! Yes,a bag is a part thats need to fit the person,too.
I don't understand the colossal confidance many have regarding knowing exactly what they want,and think it automaticly suits them🙄😅.
Got my first look book from lv sa in Miami from my visit
Great video. We can’t call the actual stores here in Aust. Only the number for customer service in Sydney. It’s super annoying as you don’t know what’s in stock etc.
Hi Petrina! I think they stopped taking calls at the stores here too!
Thankfully!! Annoying People always call the stores at the most inopportune times when I worked retail.
Y in luxury shopping y they don’t use the prices like in Paris on lil stand next to product to avoid ppls wit grubby hands touching it looking for price
I think people would knock them over…they are so oblivious …
I have seen these stands in multiple European locations; it's true they are helpful. Hermès uses them to put "reserved" next to certain bags 😉
I saw a documentary made in Latin America which people were asked what they thought about fake products coming from China the response was overwhelming to say the least 99.9% said that Karafit is extremely important for them and they will never pay the full price of a real thing. So we can understand that counterfeit is a huge business around the world and we all know that China allows products to be Karafit for profit
Mass market really doesn’t care 🤷🏻♀️Thanks for watching my videos!
@@dialmstyle you’re a lil rude sometimes and you do not answer to some of your subscribers they’re the one who let you gets pay from tube seems like also you leave LV store with soar grapes in your mouth
Can u advise if LV utility bag worth buying? Will the design last?
Important tip, avoid Saturdays ! Week days are calmer and it helps you focus and not get overwhelmed easily. Saturdays are retail employees worse nightmare (after Christmas 🎄😂😂)
Yes! It’s like feeding time at the zoo!
@@dialmstyle 😂😂😂 the analogy! It’s neverfull feeding time !
I feel that most of the unclassy people who finally have the chance to get into a luxury store behave like they have entered another dimension where they have servants and slaves, so they forget the minimum of education. Thank you very much for your video
🤣🤣🤣 so true
Are you holding a cooking spatula? 😂
We don’t need, that employees treat us like we are queen but we expect to be treated normal, politely and they respect us as a human and not behave rude and mean. This is Bizarre
I’ve seen some buyers come in and act like asshole…my CA is the loveliest and most patient person ever and I’ve seen people waltz in and actually grab her as she walked by them (On the way to the back to grab something for someone she was working with at the moment) and expected her to drop everything. I’ve never been treated poorly by any employee at a luxury store because I’ve always treated them with respect. I’ve walked in wearing ripped jeans and Converse and have been treated as well as when I come in wearing a classic flap.
Totally true! I always tell my SA what I want to buy and she would source it for me! Especially for the rare items like a runway east-west trunk, i got the only one in SG thanks for my SA.
👏🏼yay!