Customer knows he paid for a curbside Delivery But Expects us to drive 2Miles to and from his site
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- เผยแพร่เมื่อ 28 ก.ย. 2024
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Hey, you go with your experience and gut feelings. No spotter? You did the right thing. It’s not an issue of not wanting to help, but the homeowner wanted curbside delivery. Going back and forth costs….as almost everything nowadays. If you go off the road…then what. Easy for,others to say just back up but until you own your own delivery service…well you know the rest. ✌️
@@billridings3153 a friends wife doesn’t have a driver’s license.
She can give every excuse in the book ie: car jackings , speeding tickets, risk of an accident but in the end all the excuses are just her lame reasons to be lazy.
Do not enter anyone's property. Especially if they didn't ask you to. As soon as you do, you are officially the Defendant.
pizza guy got killed by going to wrong address.
@@-byko-8423 The driver should communicate with the homeowner. Documented protections should be on paperwork signed by the customer.
Real estate rentals don’t operate on a verbal agreement neither should a delivery.
You are not covered by liability insurance to go beyond the curb. Tell them all it's curb, or it's NOTHING. Why are you accommodating these people?
Cause hes trying to be a good person when people dont ask for too much like this guy
He says if he can he will go a little more in as a favor, but if someone is asking something this extreme he won't.
I don’t understand the lack of communication with the customer.
It appears to me when you get on site to make your delivery the details were not discussed at all.
I don’t understand.
It’s as if you are afraid to speak directly to the customer because it will cause a confrontation?
That attitude brings a self fulfilling prophecy.
You got their phone number on the bill of lading?
Use it.
Stop being stand -off-ish with your deliveries.
You are guessing where you set down your deliveries that is so unprofessional.
Lead the conversation.
Smile on the phone.
Speak, call, text!
Do something!
Tell the customer you can bring the pallets up to the house for $200
Or tell the there is a risk of them set in the wrong spot so would you mind to spray an X or post a sign where you want them dropped.
Tell them if it’s not curbside there is a small fee.
Again, what is with the lack of communication and the lack of details for deliveries where you consider yourself professional.
High levels of communication = professional delivery.
Understand this is corrective criticism and has no malice.
I’m trying to help… that’s all.
I’m in transportation and tips are not part of my pay but I get them all the time because I’m THE BEST!
If I going to make a living at Transportation I going to be the best.
My customers call my boss to compliment my customer service even though all that I am paid to do is drive door to door.
BE THE BEST!
I can tell neither of the last two people have any clue what they are talking about, you are more than accommodating, and contact the customers prior. It's not you that the issue is with, you're doing exactly as you're liable for, and beyond most times.
Good person
I'm the customer that says, "Can I tip you $100 for your extra time"???.
Exactly
You trying to say that you catch more flies with honey? Ooooh yea….
@@scottto7074 That’s very reasonable. My reply would be, “ Make it $150 and you’ve got a deal” 😆
Yeah right
@wheelie642 you forgot to throw in a case of beer…🤷🏻♂️
Smart move, if you had backed your rig down that asphalt road and sunk anywhere they'd have had a cow. Probably okay in winter, but definitely happens in summer. The customer could have parked a flatbed trailer right there where you offloaded and that would have been 🤓 smart. Great video...
People should not have DIY projects if they don’t have the tools/equipment either owned or rented to do the job. He should have rented the equipment necessary to to move the material.
You can bet, without a damage release signed, they would happily file trumped up claims. Force them to pay the fee, esign the release before trying.
If the situation was different and the guy paid a extra service charge for a special delivery yeah ok then but yeah it’s curb side and he knew that when he placed the order.
You could manage that nice driveway for an extra $100.00.
@@2pugman I’d be happy to pay a extra $100 dollars rather than having to move it all myself that’s to much labour especially how long the driveway is. Several years ago I was dry walling my basement and ordered 50 sheets of drywall it was $70 for delivery but get this for a extra $40 they would unload it and take it down into your basement for you that was a no brainer money well spent. If people want something other than curb side delivery there’s a fee involved simple as that. Especially a 2km long driveway ?
I wouldn't even pull into the driveway! Now they can sue you for damages!
I can go all the way back to the early 80s with stories just like what this customer was trying to do. Back then my family owned a retail lumberyard. Customers could pick up material at the yard or if they bought enough, delivery would be free to their property. If it was below a certain amount, a deliver fee was added. If they wanted the material carries to the back yard, an additional fee. Otherwise it was dropped wherever the truck could get close to. Shingle and sheetrock loads were done with a boom truck and if the contractor wanted the boom to be used to bring the material to the 2nd floor or roof, an extra fee was charged. If they didn't want to pay, it was set on the ground. Sadly, today people want to get a premium service and not pay for it. They need to read the invoice terms.
When I was delivering with a Moffet, I would NEVER drive the tractor down a private road or cul-de-sac without walking down first, if I didn't think I could turn in the cul-de-sac, the truck would NOT go down there, the moffet, MAYBE, that depended 100% on the customer attitude, company salesmen would get pissed, but I told them the next time YOU come along and show me how to do it, that shut them up !!!
I never did delivery service with a moffet but I hear stories about it
I've heard horror stories of driveway crumbling beneath our rigs
@@dougwalk8034 Just watch this video
From our yard to your job site - Lumber delivery
Seems there are lumber yards that know how scope out the delivery and talk to their customers and agree to deliver to job site of possible
Good salesmen should note every detail of the delivery on the paper work.
The driver needs a copy.
@@SaffordDelivery If that happened you would not be found negligent in court. If you drove into a wall that would be different because it is considered negligent.
@wheelie642 ehhh any customer could film a claim and HD would force us to pay it from our settlement or go after our insurance
“No spotter, not a controlled environment” 😂😂😂😂 man that’s wild. I deliver heavy equipment in NJ and PA and you should see the places we back down with no spotter. Instead of making bs excuses, just simply say its curbside and thats it. When you try to justify why you won’t do it it just sounds ridiculous.
That's wrong, people always trying to get something extra. I'd say if it takes as little as 60 extra seconds to drive it past the curb then your on your own. If it's a difference of driving it 10 seconds down the driveway, that's basically nothing. Once it starts taking minutes per trip now youre messing with the guys time
No spotter, no back!
Personally the amount of times you checked think you could've gone a little further but you have a good heart and just want to do the most plus i be like you hear this machine i shouldnt even be driving this far
I drove a truck for thirty seven years an people want JUST a little more little more . He probably had the opportunity to pay for home delivery but went with curb but thought you had more money than him an you should be the one to eat the cost . Not him . Keep up the great work. Thanks
@@kathyhathaway8823 Yes, but if the sale was written up properly and made available to the driver there wouldn’t be any argument.
The delivery details should be IN WRITING.
This driver didn’t SHOW any paperwork to the customer with the customer’s signature which outlines the delivery.
Bad customer service opened the room for this argument/ disagreement.
@@wheelie642 i would bet good money the home owner knew to the tee what he should’ve gotten on deliver an everything in the contract. I have never saw a trucking company or a sales store have EVERYTHING IN WRITING because they do this EVERYDAY. They cover there butts very well . Some of the drivers MAY TRY to do a little more BUT not enough to get there self in any kind of trouble because they do this EVERYDAY. Thanks
@@kathyhathaway8823 If all true then I certainly stand corrected on all counts.
@@wheelie642 Thanks for the back an fourth. 👍
@@wheelie642They WERE curbside are the only delivery this driver gets.
Bro I feel your pain! Love how you deal with these imbeciles. Don't let them get to you! Not good for your health or soul. Respect from your fellow trucker!!!
Starting to think buddy can't back up his rental truck 😂
Rentals only go forward lmaoo
Did the customer have the option to choose a closer delivery?
In Australia the truck driver would just drive down the driveway to unload not drive the forklift back and forth, seems dangerous doing it on that busy road too
You went farther than I would have
Plus, backing in the driveway, the truck can get stuck in a soft spot (tow is expensive for commercial trucks) or tear up the driveway, and then the next thing you know, they send you a bill for repairs 🙄
This is why people need to get it in writing before they buy all this stuff from a lumber company or anybody you get it in writing that it will be delivered to where you want it that way they won't hire these semis that put 30,000 things on there and they don't want to go off the road because they they make money just dropping it to side of the road that's the person's fault everybody should start saying easy to deliver it put it where I want it or keep it
Looks a little longer than 1/4 mile. The delivery particulars should be established at store. If customer wants at job site delivery, they need to make sure you can get it there and store can charge extra money and have you deliver to job site. If customer is told curbside then you have done a little better than other drivers . My contractor ordered 6 14 foot 6x6, 38 16 ft deck boards, 4 16 ft 2x8. 14 10 ft 2x8, nails, screws, etc for front deck. Delivery driver got to house and asked if I wanted delivery any particular place? I asked what was usual delivery. He said at least of street. I asked if he was able to get down 135 ft driveway and put it anywhere he could . He said no problem. Contractor had a place off side driveway about 30 ft off road. Everything went great. Seems like YOU always seem to try to accommodate if possible but sometimes ther needs to be a limit. Good job.
He’s good and smart he finds a happy medium and tries hard to please everybody very competent operator
curbside means curbside. Want something different or better for you? ask for it and pay for it.
Although I am curious to see the document that says clearly Curb to Curb .. As long as we are all going to argue over this might as well present BOTH the delivery doc terms of service, and the insurance doc that says "not covered" for damage to customer property.
FREE CURBSIDE DELIVERY... means just that.
i dont think that was curbside, that looks like a road n not a driveway
All the customer has to do is pay for the extra distance. It's well worth the little bit of extra money.
Not to sure about that delivery. I didn't see a driveway, looks like you left it by the road, no driveway in site. Most of home delivery here at least get down your driveway. You sounded if you were looking to justify that delivery.
I was thinking on getting my cdl but watching what people put you threw NVM lol
I hope this guy asked with a 100$ bill in his hand
I would have paid/offered you $200 to drive that x4 or x2 if you chose to stack it. However i get not wanting to and wouldn't have been mad at you declining the offer. It is what it is.
What is so hard about understanding curbside delivery? If you have a long driveway and want the delivery to your front door, just book it that way. Simple. Or, tip your driver for his extra time.
People no liability insurance for him and it can be said it's easy. It's not all fun and games when doing the job he is doing. Go get a call and contract your truck then do the job after 2 deliveries you will understand
Sorry I think your wrong on this one. They paid for curb side delivery, meaning the curb of their property. There is clearly a road there and if your truck won’t make it down there, then it’s still easier for you to use your lift to take it to the property than it is for them to have to unpack the skids and bring it the rest of the way.
Is this guy still in business ???
Just back down there. It would be easier for both yall
Mike, i feel like if the contract the customer has paid for a curbside delivery and the driveway or even a side street driving a moffett 2 miles can be dangerous for you and some people don't think what these delivery drivers go though to pick up orders or deliver the orders sometimes going out of the way for customers can be done it the conditions are acceptable if a driveway is short then I think that putting in the driveway be acceptable but if it's a long driveway and there's no where to turnaround then maybe just leave it curbside or further down the road
Absolutely
A forklift is not an overland vehicle.
Why did you edit him out
You're entitled to do what you thinks best for your situation, think I would have backed down side road as far as I could, taken product off there instead of busy roadway, not to appease customer but for my safety. Love content just saying.
Side road? You mean the driveway?
Who cares if it’s curbside, just deliver it to where they want it? It’s called customer service, if you wanna complain and start bitching they will say bad reviews of you
Entitlement. PAY FOR IT. They are not that kind of customer service. 😅
Or pick it up yourself.
I love can't/won't do truckers. More work for me.
Is he going to pay for the tow truck of something goes wrong? NOT A CHANCE!! Is he going to let it slide when his road gets damaged? Hell NO! Curbside means curbside.
I guess I don’t understand. It looks like you are driving on a road with several houses on it. Wouldn’t you drive it to the roadside of the customer’s house? I don’t drive a truck so I may not know what I’m talking about.
The customer should not pay for CURBSIDE delivery and expect the driver to drive 2 miles on a driveway to delivery curbside is THE BEGINNING of the driveway not all the way up it
I always rent what I need to get deliveries where they need to go. It is not on the delivery person.
Sounds like an issue that needs to be addressed with whoever he is delivering for. Seems to happen so often that I'm guessing whoever sells the lumber is telling the customer that the delivery drive will do it no problem. In the amount it took this guy to winge about how he couldn't do it and take pictures to justify why he couldn't do it, he could have delivered all 4 pallets and stopped at McDs for a cup of coffee.
Wow great customer service dude. You keep saying ITS A QUARTER MILE as though that doesn’t only add like 5 minutes to the entire job. Have you considered trying your best in life? lol
Curbside of the house?
You must work up in a union state , Most Union Workers.
have your attitude.
Times likes this is when I'm glad I'm in the 22' flatbed. Of coarse that means customers expect me to get that truck anywhere😂
Would a 22' flat truck be better or worst then a larger semi flat truck
@@Drpepperkev4 The 22' are straight axle, total length is about the same as just his flatbed. Staight axles are much easier to do multi-point turn arounds
Yea they expect wayyy more
Nobody is commenting on how much money the customer must have to have a nice rural property and can afford to pave a driveway that long, but is a cheap c--t who only pays curbside but wants to-door delivery.
I have watched a few of your videos and you seem to be a half empty glass kind of guy, your in a customer service job and your customer service ain’t great
Courier. Customer service does not mean, " I'm your bitch".
This is a business transaction. Don't like it? Call someone else.
They don't have to deliver anything. Go pick it up yourself.
@@JohnBrown-rg7ug what an excellent attitude 😂
People think a forklift will go in sand.
The forklift he is using is designed to go offroad. We get lumber deliveries to building job sites with them all the time & they do fine in mud/sand, slick clay.
You're not getting a tip
why not drive the street with the Moffit; to see whats down there; its a residential street; its not a driveway; I would think curbside means the customer's curb; not the curb of the nearest hwy; putting one mile on the moffit is not that big a deal; I'm thinking your looking for drama. If your private contract; a competitor will use these videos to steal your company's contract; saying they'll provide a better, problem free service. You may be hurting yourself here. Also if your company ever has to cut drivers, they will almost certainly cut those with the highest rate of complaints. 5.33 where you say you can do it; but up and beyohd .... would open a can of worms. Wow!
I appreciate this video...
No bud your not wrong at all ..bad enough that you got to unload on the highway...an your not required to take it all the way....hell taking it some of the way down seems better than nothing at all... your being cool..... Buts that the world now day's every bidy wants something more then what rhey paid for for free
I"m a delivery driver as well. I always say you never piss the flatbed driver off, I'll make sure you have to carry every board on that truck. I'm all about getting it as close as I can but some situations don't allow it.
This is petty. Carry your ass down the road. Smh
THATS WHY YOU READ WHAT YOU SIGN.
So basically if you need the mataerial brought straight to the job site, dont bother with this delivery company. Just call lowes.
I never heard in my life time of curbside delivery, but I guess you have that for your organization. If I were that person I would never hire you guys in the first place, I would get someone who delivers and puts valuable materials where I can keep a eye on them. This guy is stupid! Every time I get delivery, they put it where I need it to be, I only want to move it once not twice. Sorry!
If it is a contract, just stick with the contract. The customer can call the supplier and argue the issue of the contract. If it says curbside, them I will drop it on the curb due to the contract.
Man come on that's drive is bigger than most roads in the uk seems like your just work shy at time I totally agree with the arsholes who argure with you but this in all fairness seems like your picking for TH-cam you could have backed to the boat at what point you'd only have a mile to cover
Nahh it's a curbside Delivery
You could have easily backed down that road. It's wide enough for that day cab and that 48ft trailer. You disappoint me.
But it's a "curbside delivery".
Bruh?
@@joannros4981 I didn't see a curb,
Could he have backed down it? Sure. But would he have enough room to get the Moffit along side to unload? Barely. He did it right
@@JackandDawnManiscalco exactly
How about back in🤣it really isn't that hard if you can't do it I wouldn't complain about having to drive the forklift up there
You give your time away for free?
I don't understand something if you have the address where to deliver and if the company has looked at where the address is and has no problem with that ! where has that merchandise been dropped off ? 🤔
We don't understand the question?
Wear and tear, weather, more time on a two lane with double solid yellow, you are right.
Hey my guy I use to watch you clips almost on a regular but hey life happens which caused I couldn't remember channel name an luckily you clip shows in my suggested to watch but anyway you gots great work ethic an yes curbside is curbside NOT a 2 mile (in total trip) from truck to curb if he wanted that he would of gotten to door an not curbside yes he probably pay more but hey if he wants the extra work he pays extra money... be safe my driver an always keep it rubber side down brive safe
Same here. I forgot to subscribe when I was watching. I finally found it again and made sure I subscribed. 😊
lol we both know you just wannet to be petty i do the same and you could just back up into the drive way easy 😂😂
Driver out here acting like an immigrant and not an American,😂
That noise from the moffett the sensor from the seatbelt not work properly. I just unplug the alarm.
Lol, did he call and complain?
Nope
Bro needs a new job he clearly hates it
Love the show but this time you could have called in for a better spot.
It seemed "random" location to drop those off at.
I mean the customer's first thoughts are gonna be.... "Why here????"
No landmarks (except a No Trespassing sign I believe).
Put it by the trash can it makes someone think they may be disposing of it... (would be a bad idea there).
Here is a positive suggestion....
I've seen this done on another Trucker's channel but he does it for work maybe only 5% of the time.... rest seems for viewpoint.
Get a DRONE with a camera and you can scout the road for a perfect spot.
Fly it in and that's your spotter... no need even leaving the truck. You sit and watch the camera and BAM... found a spot.
Its what I'd do...
No need to walk or drive into potentially dangerous areas... let the drone do the work
The diamond standard? More like the complaining standard!
You expect your post man to install your new Brita water filter and taste the quality of the water after he delivers?
@@SaffordDelivery The difference is that you're on TH-cam crying about it.
@@vegasfordguy if that's how you interpret it, displaying the nonsense aspects of the job and then explaining to you the viewer what going above and beyond our job description looks like this is it
Right, same thing I was about to say.
It's a short .it thinks reverse is in . Bad switch on column
Three tire wonders on cold ashfault or concrete. Not for watery mud . Or sand.
The driveway he was whining about was a 12' wide asphalt road.
I used to like this dude, but I swear to God he is the biggest crybaby. Like what’s the big deal drive the material damage driveway man come on I used to deliver with a Moffett. I would bring it as far as I could. That’s all right one day he’s gonna be the customer and he’s gonna need that little extra mile and somebody’s gonna tell him go ask himself.
We used to like you.... for the same reason we thought you knew that these delivery times eat into our day and add soo much time and inconvenience that it isn't accounted for on a regular delivery. Imagine it being peak spring time and you have 10-17 deliveries a day and 4-6 different pick up locations that almost aren't ever ready. Load times are unpredictable. But you are expected to make up for loss time, where? Drive time? We aren't time travelers.... un strapping time? Possibly a couple of minutes. Actual delivery time? 2Miles to drive with a forklift for delivery when it's supposed to be curbside or a reasonable length driveway. 🤔
Home Depot trailer..loaded them for 10 years
Dang bro you get paid by the hour dont ya? In half the time you took to complain about doing it you could have been dropping your first skid. And I think you took way too long on the side of a wet highway while blocking part of a lane going as slow as possible to get enough content for a video. Safety first man, your life before content. Not hating, just being real with observation.
i think the same…
pretty sure most of these guys are salaried. they’re also liable for anything damages that happen going being curbside. I simply wouldn’t have argued though
What a lot of people do not realize....weight of truck n trailor....if a driver damage land..driveway. ...DELIVERY COMPANY WILL FIRE YOU!!
Do not pay for curbside delivery if you want site delivery. If you want it at the site, just make sure to pay for it. Why would a stranger do anything for free? The delivery driver is not a charity. He works for money and his effort is worth money. You pay for the bare minimum, you get the bare minimum. If you demend more then you pay more. You get what you PAY for.
Omgosh..!🙈
A quarter mile..🥱... 402.336meters..😞 I would go mad,stark raving bonkers with US Imperial measurement 🙈🙊🙉
Never made it to IG.
If both of you were smart, you would have him come up with his truck and load it on his truck.
You asked if you were wrong...YES, absolutely. I'm a retired professional truck driver of 37 years. I owned 3 trucks..1 flat bed & 2 53's trailers box. You were wrong and unprofessional. It WILL come back on you... you're just a truck driver...strive be a professional.
You are a crybaby. Back the truck down the Damm drive and unload if you don't want to ride the fork lift. You probably get paid by the hour anyway. Much safer to unload there rather than a traveled roadway
Get paid by the day
Wouldn't be get paid by anyone other then unemployment if you were my employee
to any one that wants to be a truck driver this is a typical day in the life of a truck driver damned if you do damned if you don't if you can't handle the heat stay out of the kitchen
You petty over this crap. It’s really not that big of a deal 😂
There is plenty of room to back down that is as wide as a street in every video all you want to do is curbside so stop talking about it !
Big Truck on Private Road, absolutely no way.
Quit being lazy and take it to him !
Jk. I mean if he can afford all that material he should get his own skid steer or tractor
Another video proving how lazy you are. JFC, just deliver the product
U sound like a whinger bro sorry to say I drive a tow truck and usually try do 🙀 makes customers happy
Good Job Mike, Customer paid for curbside and that is what you did. No regrets on you.
Next time if they want it at the house, pay for it.
@@brentbosworth8845 where does it show he paid specifically for curbside and where does it say there is the payable option to deliver closest to job site?
None of us have seen the contract. But you seem to know otherwise.
This is just the start of real problem, on the next delivery to this house with a different driver with a different way of looking at this, the homeowner will complain others have brought it down the driveway and next comes non stop complaints to the store
@@tacoma50 Everything depends on what is documented WITH CUSTOMER SIGNATURE in writing.
You seem to have so many issues with delivery. Why aren't you talking with the companies you deliver for? The stores need to clarify with customers where the drop off will be.
At the end of the day the truck driver by law has the final say since he is legally liable for any damage done by the truck and he cannot be forced by any one to do so
In my experience, the people in the office often over-sell or over-promise and try to blame the people doing the actual work. Case in point, I have to go change a convection blower motor this morning and he told the customer 7:00 a.m. The problem is, I'm on light duty per my doctor and I have no way of installing this motor by myself anyway because I can't kneel on the knee I fell on last Friday. Now I get to show up at 8:30 this morning with a helper and I know the customer is going to be very upset when I show up 90 minutes late, and approximately an hour and a half before he opens.
@@TheKnifedThey know what they paid for are trying to be cheap and lie to the driver.
@@TheKnifedthe salesman is the biggest liar around. He’ll promise everything!
It's just because some of us were raised different and when we grew up and where we were raised there used to be something called good customer service that you should not have to pay for that's the difference between your world and the world I live in you didn't have to use to pay for good customer service and now everyone expects to be paid for everything and that's what sucks about the world today
As the owner of a roofing and siding company I use a company called ABC Supply for my materials. They will deliver my material to the house no matter how far down the driveway or deep in the woods it is with no complaints. I do not ask or expect it to be put in the house or garage but they will cover everything with plastic before they leave. I have ordered materials from Home Depot and Lowe's before and It's always these 3rd party delivery drivers that bitch and complain about deliveries.
I drive for aaa cooper transportation and we do home depot deliveries i go through this every day safford if they read the fine print on the contract then they would know we drop curbside and nothing else call the office lol