I'm glad I ran across your video. I was planning on buying a used Pacifica (not the hybrid), but it sounds to me as if Chrysler Customer Service doesn't give a damn. I'll spend my money elsewhere.
Owner of a 2022 Chrysler Pacifica Hybrid we live in San Antonio and never experienced this issue. Thank you for sharing I will have heightened awareness now for this potential problem.
I saw that video of the guy pulling off the highway. It was the main reason I stayed far away from the pacifica hybrid. I went for the 2022 Toyota sienna and you just confirmed I made the right choice. Sorry to hear about your situation. After spending $50000 or more on a car, this should not be an issue. I even heard the non hybrid pacifica engine sometimes just randomly stalls. It's good you are bringing awareness to the issue because Chrysler is not taking it seriously and Toyota is now giving them a run for their money
Thanks, Deverre. Yes, this issue could cause catastrophe on highway, so just trying to save someone and myself. I love Toyota. Only reason I went with Chrystler because this was plug-in and I didn't know about this issue at that time.
@@ContentMafia I am thinking to buyChrysler Pacifica Hybrid 2022. What’s your feed back. Since Toyota Sienna 2022 is one year wait and my test drive Pacifica hybrid looks much smoother ride , better acceleration, 4 months wait time. So I am leaning to order Pacifica hybrid 2022 but scared after seeing video? Pls share your thoughts or feedback on Pacifica 2022 hybrid
@@ramreddy4042 I pre ordered it recently, it would be great if you could let me know if you brought Pacifica hybrid or not or if you got any update from Chrysler?
Thank you for putting your story. Almost first 3 pages of TH-cam videos just show reviews of car which never talk about problems. We were seriously considering this van but not anymore.
You're welcome. First couple pages of video are from big car review channels which usually gets car from different car companies to make a review video to promote their cars, so they can't talk about problems much. If they start talking about problems then they won't get cars from companies to make video about. And usually they only have car for a week or so which is not enough some time to figure out real problems.
Well, this video helped me make my decision. I was seriously considering purchasing this vehicle, but not if this issue is happening with multiple owners. I hope @Chrysler #Chrysler is seeing this and actually does something about it.
Hwave you had any more issues with this car ? Same issue or different issues as well. We are tempted to buy because of the plug in hibrid part and the space the van has but we had an horrible experience with a dodge 2018 journey before where we had to sue the manufacturer for missing parts under certified used warranty. We don't want to go through the same nightmare with dodge with this crystler van. Please any advive is welcome
@@bmarco1602 I haven't had this issue after they changed the transmission. If I ever buy a car from this brand I'll be buying knowing that their customer service is not the best.
@ContentMafia thank you! what family fuel efficient suv would you suggest? The toyota sienna? How is the fuel consume with the plug in hybrid of the pacifica? Does it really help? We have a toyota rav4 prime and the plug in part really helps with the consumption. I never used the fuel so far
This just happened to my 2020 Pacifica Hybrid about three weeks ago. As I was doing 75 mph on the highway, it just shut down. It started right back up after I pulled over and stopped. For about a month prior to this the Check Engine Light would go every now and then, but would go off by itself after 30 miles or so, making diagnosing any issue difficult. There were no other issues apparent, the car ran fine. Immediately after it stalled, I brought the car to the dealer and they fixed it the next day with a software update. It hasn't happened again. They said it had to do with a POA43 error code (Drive Motor "A" Position Sensor Circuit Intermittent). The software update seems to have fixed it, but obviously the car should not have stalled in the first place. Stalling the vehicle should never be the default setting of any issue. Chrysler needs to address this safety issue.
@@happyend9999The software update seems to have fixed it, it hasn't stalled and the check-engine light hasn't come on, and it's been about six months now.
@@ES-iv6wb It hasn't stalled again, but about three months ago the check engine light came on again (briefly) with the same error code. I immediately took it to the dealer and found that a recall has been issued in January but they still haven't come up with a fix for my model year. I called Chrysler FCA Headquarters (which now goes by the ridiculous name "Stellantis") and they were not helpful at all. About two months ago, I called the National Traffic Highway Safety Administration. They assigned me a "case number", and have done nothing else (as expected from a government agency). I still drive the car every day, but no one has contacted me with a solution for this safety issue; so I really feel like no one gives a shit about me, safety, or backing up their product. Other than this issue, the car has 32k miles and is fantastic. It has a better combination of drivability, economy, comfort, and utility than any other vehicle. The only negatives are: the back windows don't open, so you get some wind buffeting when you open the front or second row windows ( you can overcome this by opening alternate side windows). The other negative is it has no spare tire. I bought a used one online. One last warning- Almost all car dealerships no longer provide loaner cars when you bring the car they sold you in for repairs, despite what they promised when you purchased it. So get that in writing if it's important to you. I hope this helps. Good luck.
:) - I am getting rid of my 4th Chrysler van soon. It is a 2005 with 94K miles - no major issues yet, but there is NO WAY I would purchase anything from Fiat. The Pacifica plug in Hybrid is over engineered. Last spring I was almost SOL as I needed a new seat gear and the parts were MD'd. I have put a deposit down for a 2023 Sienna ....
Thanks for the info, Anuj. I was about to purchase a used Pacifica Hybrid and I did a lot of research about this issue. But now, because of this video and the commentators, I am thinking of either a gas version or another brand of minivan entirely.
So glad to see this video. I don't think I am going to buy this car anymore. Or maybe wait for a newer model - 2023 or 2024, so hopefully they figured out what the problem is.
I am shopping for a family car. I can't stand the styling of the current Toyota Sienna. I want AWD, so Honda is out. The Pacifica is the only other contender that I've considered. I appreciate this video. Hopefully, Chrysler has discovered the root cause and apply a fix for future builds.
I own a 2020 Pacifica hybrid and have not had this issue while driving. In winter time, when parked out doors, the van will show service charge issue when I turn it on and prevent it from being put in drive or reverse. This issue doesn't happen in warmer weather. It doesn't matter if the van is plugged in or not. I haven't had time to get it diagnosed yet but it appears to be an issue with the charging system and how the software responds to it.
Interesting. This issue has happened to me multiple times while driving but seems like most of the time it was during late fall to spring. Also, it has happened to me on freeway when the car has already been running for couple of hours, so I assume car should be pretty warm at that point.
Bought a 2022 CPO PacHy w 13K miles in Dec. 2023 and the extended warranty. June '24 got the dreaded warning to pull over, "engine shutting down" on the Interstate (16K miles now). Limped to dealership, OBD reader said PCM (Powertrain Control Module) failure. When the technician diagnosed it, they said the transmission electronics had failed. Chrysler is replacing the transmission, supplied me with a free of charge loaner to drive (due to Warranty coverage). I will post an update after repairs are complete. I really like this vehicle and really want it to get operating correctly! Owned 2 previous ICE Pacificas and had zero problems.
Update: I ran into this issue again today on 18th April on I-95 freeway, even after Chrysler did some repairs. Seems like they don't know the fix of this issue yet. Was able to capture video today. Here is the link: th-cam.com/video/LqrXcB4NpMU/w-d-xo.html
Its understandable that there will be issues with the vehicle but the lack of seriousness by the company to fix the issue and the inability to fix it is worry some. That to me is the scary part. The company has no clue on how to fix the issue.
My Pacifica died at 10k mi. One dealer attempted to fix. Then it broke down again about 200 mi later. I took it to another dealer, and it took two weeks, precovid btw, to fix. I haven had an issue since but then I get a notice saying that their is a recall with no fix for Chrysler hybrid 2018 battery. 12 vans have caught fire 8 while plugged in, 4 while unplugged. I will never buy another Chrysler or even possibly another American made car again. I can’t even sell the thing because the value has tanked.
Update: Dealer has been working on my car since 18th April. They gave my car back yesterday with this comment "They could not duplicate the issue, however, your transmission fluid was just under half a quart low. They did top this off." The issue happened again an hour after I picked up the car :( They have no idea how to figure out what's causing this issue
@@ContentMafiawish they will resovle this problem```and I ordered a pacifica chrysler hybrid 2022```now Im talk to dealer about this probiem```and if they can put buyback in contract```i mean if same problem happend to me```orelse im gonna cancle this order
@@ContentMafia no ,``they said ``this not happend a lot``` and said that car u mentioned in ur video is a lemon car```chryshler will take that back `and take off all the part ``check the problem```and they said chrysler resovle this problems in 2022 modle, ```u know the dealer is a good actor```i dont know ``how to deal that ``and mine deposit ``is not refundable```
i bought the Pacifica hybrid Touring L in May 14th my dealer was 500 miles away and while traveling back home i took a lunch break and after having lunch I tried to start the car and it did not start and i see the check engine light came and after the advise from the dealer's service team i switched off the car completely and then restarted it, it did restart and car started and check engine light is still on and dealer said to drive back to him as all the local dealers service team have holiday on Saturday..... After driving 100 miles back to dealer, they run some diagnostics and said they don't know what the issue is and the hybrid technician will be on Monday /Tuesday but he said the check engine light is now not showing and they said they are not going to give me the car as it may still have the issue. Since i am not local Dealer gave a another car in the same model with a different color option but with the same price....I was very glad that i was not given the same car which had issues..... I drove the new car back..now it had around 850 miles....hope i wont have any issues...?
Thank you so much for your review on this. I'm currently on the market looking for a family minivan to take my two toddlers for summer road trip. I really like this minivan because it has plug-in hybrid. There is not much choice for minivan right now beside the Toyota Sienna Hybrid and they were back ordered for 6 months. Now I kinda of known why people are crazy about Sienna due to the safety reason lol. I'm going to keep my Acura MDX for now :) Your video really saved my time on doing more research on this car haha. This is really a deal breaker for me.
Happened to me multiple times. Its been in the shop coming on two months. Waiting for new transmission. Chrysler having to buy back more and more of these. Took 3 weeks to get a loaner (a Charger GT for my family with three kids). Been such a pain and date for repair keeps getting moved out. They are def hiding something
I’ve worked for stellantis before. Worst cars you could ever buy. I always say People who don’t know anything about cars and don’t know how to drive buy Chrysler vehicles.
I've had the same issue with mine. 2021 Chrysler Pacifica Hybrid. Mine has happened as the electric charge runs out and I don't get any alert or service light. But I get service lights all the time... just not when the car stalls out. The amount of time I don't have that I've had to spend on getting this car fixed is awful.
yes it's very painful to spend so much time and energy on fixing a new car after spending so much money :( hopefully they figure out what the issue is soon
wow. thats sucks. Thank you for sharing. I wanted to buy the Pacifica Hybrid, since the wait time for Toyota / Honda is too long. Will re evaluate my decision.
I used to work for for stellantis. Worst cars you could ever buy. If the car doesn’t give you issues, the dealer will. Wait till your transmission fails at around 75k miles. Should’ve bought a Toyota.
Wife bought a 2023 Pacifica hybrid pinnacle from manufacturer 3 days ago. Engine light on only having 350 total miles on van. Wife has anxiety Already.
Chrysler Corporate Customer Service was pretty helpful for me. A lady there named Angela motivated my local dealer to expedite needed repairs to my car. It’s a shame that many dealers can’t (or won’t?) get technicians on staff who are qualified to work on these very complicated vehicles.
Thanks for sharing your experience. Did you had same issue with your pacifica? How did you reach Chrysler Corporate Customer Service? I've case open with FCA but my case manager is very hard to reach.
@@ContentMafia The problem I experienced was different, but it did involve the "check engine" light. I spoke with the service manager at the dealership and expressed that I understood he was doing the best he could, but the repair needed to be completed. I asked him for the number to contact Chrysler Corp Customer Service and he gave me a toll free number to call them. He said he was happy to help me reach out to the corporation because they would be more responsive to my request for help than they would be to any request by him. It all got ironed-out and I love my Pacifica. I hope you can get the problem with yours remediated and that you'll come to enjoy yours, too.
@@badpurvis1 It's great you ran into a representative who was eager to help. I had hard time have them even look at the car. May be because they were familiar with the issue and they don't have any solution. I hope they find soon.
Update: My car was with dealership from 2nd May to 23rd June.They changed the transmission which took a long time to arrive. They gave me regular rental meanwhile and I had to put gas at this crazy price despite owning electrical :( Anyways, I hope the issue doesn't happen again!
They had to replace the transmission??? Oh my! This just happened to me while traveling 6 hours. I had to have the vehicle towed to the nearest dealer. What should I tell the CDJR service department to get things expedited?
@@itsakram sorry to hear that. I'm not sure what to say to expedited this. initially I had to fight a lot and make this video for even have them look at it. I think they don't know the exact cause yet. I'm going on a long drive next week, so might find out if this transmission changed helped or not. Anyways, if your dealer doesn't do anything about it you can reach out to Chrysler directly.
Chrysler now has a recall for this issue. I am buying a new Pacifica and they are holding it due to this recall. This is the only plug in hybrid mini van on the market. Therefore I decided to go ahead and buy it.
This happened to my 2008 Chrysler T&C, it just shutdown while driving all power lost . After research I replaced the EGR from MOPAR and it didn’t happened again. I have now 301 K kms on it and still running. Looking to replace with pacifica hybrid.
2022 Pacifica EV 8000 miles is doing the same shut down thing while driving on gas engine. the First trip to the dealer on 4/10/2023 addressed the JAN 24, 2023 recall. one day after the recall was fixed the engine shut down again on the freeway while driving on gas, this time we got a warning first then the engine shut down. 2nd trip to the dealer on 4/11/2023 now says the transmission needs replaced. does this new transmission fix the major safety issue with the Pacifica? the dealer is claiming ignorance on this shut down issue!!! says we are the only one dealing with this issue! B.S!
you are definitely not the only one. Seems like recall they came up with is not that reliable. Problem stopped happening with my pacifica after they changed transmission, so hopefully that works for you. Good luck!
@@ContentMafia thanks for the info. Our new transmission shipped on Monday. I was questioning if Chrysler had fixed the problem on the new transmission that was getting installed and all they would say was “we think so!” Safe travels.
@@narendranraghavan6019 so far it has. We have driven about 1500 miles since the new transmission. I feel like (the dealer did not say this) since our van shut down twice, once before the recall was performed and once after our transmission was flagged and our replacement transmission was prioritized. I will post if it shuts down again.
Sounds like a module or relay that could be failing, I agree it is a safety issue, but until enough people have the issue there is really no way to fix it, with a software patch or part swap recall depends though as a 2012 volt owner I fill your pain, Wife had issue had to limp the volt home shut it down and would not charge or start back up, Hybrids and EV's have been pushed out way faster than they should have been, and that is the Government who has really at fault, Hope they get it resolved was really considering one of the 2018 2019 models.
I've had issues with my pacifica as well. It's been recalled due to it being a fire risk, I'm not supposed to charge it, park it near buildings or near other cars, they admit they don't have any remedy for this issue. So far no one willing to take car back so I cam purchase a safe vehicle to drive my children in. Customer service has been poor.
I own a 2017 Pacifica, no Hybrid, and is doing that. In the middle of nowhere a flashing D and asking to put it in P to restart. One morning did not start and changed the battery, which helped, but is doing it again. The mechanic is puzzled and says he will have to keep it for some days to find out the real problem. I call the Chrysler phone number and they said there is not any recalls for my van. Should I go back with the mechanic, or try the dealer? I did not buy my van brand new, but it had around 20K miles. Now is more than 100K.
I was driving and the power went out. Not sure why the brakes are powered by the 12v battery but I almost lost my life, and then the power came back on and the car woke up then the car skidded for about 4 feet or more. Luckily I was only traveling about 45mph. Currently the vehicle is in the airport Chrysler dealer located in Orlando FL. This is dangerous and I wish I had known that I would end up paying so much for a vehicle and it would be in the shop more than it is on the road.
You're welcome. sometimes I'm not sure should I recommend it or advise against it because some might not have issue but it's dangerous if you do get faulty one. So just sharing my experience, so people can make their on decision
I've heard than Sandy Munro's company worked on the Pacifica. I don't know if they worked on the Hybrid specifically, but you might want to reach out to them and inquire about the problem. They have an excellent reputation and are known for getting things done. They might have the connections to get an answer to your problem. If nothing else they might be able to put a fire under Stellantis' feet to get the job done. If anybody could fix the problem they certainly have the ability to do so. Good luck!
Same problem 2022. They don't have a real answer as to why it is happening or what they are going to do to fix it. I'm detecting the pool is getting bigger for us to have a class action suit for them to take these vehicles back to their scrap yard. This is a safety issue, and it is only a matter of time before someone loses their life. Can't have a car dying on the interstate or on a two lane back road like we deal with more than the interstate.
Yes, unfortunately Chrysler is a very unreliable brand and their Quality Control is incredibly poor in comparison to the Japanese manufacturers such as Toyota, Honda and Mazda. Hope they fix this problem, Chrysler has worsened since the Chrysler-Fiat-Ram-Dodge merger.
We bought a 2022 Chrysler Pacifica Hybrid Limited S two weeks ago. The engine shut down/stalled while driving on the freeway and the van had a massive electrical malfunction. This happened dozens of times on surface streets as well. Chrysler took the car for a week, couldn’t “recreate” the stall and gave it back to us. The next day, back to stalling. Terrifying to have you car shut off while driving 65 miles per hour on the freeway with your children in it. Live Videos of electrical malfunction on my channel
I picked up the same model last week, already put 600 miles on it. Absolutely no issues (apart from android auto but my cell phone is a piece of trash). Hopefully I won't run into any issues. But it looks like is either you have constant issues or no issues at all...
Hi Folks, has this issue been resolved now ? I am planning to purchase a phev vehicle and would consider pacifica hybrid 2023 if the problems listed in the messages below have been resolved.
I’ve had a 90 Chrysler NewYorker, a PoS. Then had a 2002 300M, even more a PoS… then in 2022 got a PHEV Pacifica… no wonder it’s the only car they still make. I will never even entertain the idea of another Chrysler.
@@kingiscoming1596$11k worth transmission replaced by the dealer at 24k miles. And the new transmission came with low fluid they had to add 1.5qt before installing it. Chrysler is sucking big time.
Ordered a 2022 Pinacle Hybrid on Dec 12th 2021 and just found out is was built last week now waiting for final inspection. I truly hope these issues are resolved as this is the perfect vehicle for my family. Please let us know if they find out what the issue is!
lol, sorry for you...nor really resolved at all apparently. go to the pacifica forums. people are getting a fault where hybrid is dangerous to plug in charge and Chrysler dealers just say oh well so long as the gas motor works fine just use it like this.... INSANE!
@@mrhenry7775 wow…that is insane. I did file a complaint with NHTSA but haven’t heard anything back. Do you know why they’re not doing anything about it?
@ContentMafia Have you had any issues since they replaced the entire transmission? We are trying to figure out whether to keep the minivan, or get something else that is safe and reliable. We just got our 2019 Chrystler Pacific Hybrid back after an entire new transmission was required. "Cause: transmission catastrophic failure. Correction: started vehicle and put into gear and verified noise, when put into gear loud and violent metal grinding noise coming from inside transmission, vehicle does not move at all. trans is not servicable".
Your choice of vehicle is excellent but your dealership, Darcars, is not taking care of you correctly. It is up to them to provide a loaner assuming that you have purchased that VIP Chrysler coverage. You need to call Chrysler Customer service (the number is in your owners manual) and ask that they help you get this safety issue fixed ASAP and provide a loaner. There are other dealers in your area also. The dealership in Rockville, Maryland was always has had outstanding service. Just remember what dealership treated you right the next time you go to buy a new Chrysler.
hello, what do you think about the car now? is the problem solved? i just test drove one yesterday with my wife and 4 kids in.. its a massive van for small kids but my wife is leaning towards hybrid, but i like more of regular v6 more reliable engines.. i can only imagine paying $50,000 for a van that stops dangerously on freeway.. wow
I live in Michigan, Leased a new Pacifica Hybrid in January 2021. I HAVE HAD ZERO ISSUES WITH IT SO FAR. repeat, Zero. Love the van. I smile at gas prices. I have to be honest, my electric bill has increased by approx. 10%. Charging time needs work, about 13 hrs to go from zero charge to full charge.
Good know you are having good experience. As I have said earlier, it's not proven that every single hybrid has this issue but as you can see from the comments, many people are having this issue.
@@thisoldman7142 Is it economical to install Level 2 charger? I bought it for $500 and the electrician charge is $300. For total of $800, I can get the gas for a full year? What do you say?
@@sharathpaka I’m a retiree so not putting many miles on the car. next week will end the first year of my 3 year lease and have just over 8500 miles on it. Probably a wash for me. Agin, that’s with the dealer supplied 110v, charger included in the lease.
Great Video and thank you for putting it out there! I hope some overly excited environment lovers will watch this before blindly committing for this car and spend 50K + interest of their hard earned money! I have had similar issue with them where my car forced me to pull over and stopped completely on freeway! So far it happened 3-4 times, and i had to drop my car at the dealership every time. They said it's some misfire due to loose connection, and they fixed it including software updates! Couple of time i noticed that it has some engine or some system still running while car is off, and it asked me to service charging system. As you said my wife wasn't brave enough to record video when it slow down on freeway but we recorded this video when it completely died while sitting in our driveway! Now, after taking this car to dealership multiple time, they finally diagnosed that this issue is occurring due to transmission. This transmission is on backorder and ETA is 1 month. Originally they said we don't have loaner but after complaining to their manager, owners, BBB, Attorney Generals, open case with Stellantis etc...as per VA rules if car been to shop 3 or more time or stayed in shop for 30+ days, then it considered as lemon vehicle. So i am trying to fight with them to buyback the car or fight with them under lemon law. Overall, it seems like their negligence on thoroughly smoke testing this vehicle like other Japanese car does! So for reliability stay within Honda or Toyota for sure. th-cam.com/video/5kh8h8FClSA/w-d-xo.html
You have every right to invoke lemon law. If they reoccur 3 times and you took it to dealership 3 times within the past 1 year, and dealers can say it's fixed and it's still not fixed you can invoke it. If they do not even agree it's an issue all.3 times you can still invoke it and have an arbitrator to settle the issue with the dealership. Lemon law will put all the burden on dealer. They cannot be bubbled up to Chrysler and dealer will have to force Chrysler to issue a recall.
I hope you're consulting a lemon law case laywer. If they can't fix the issue, you might be able to exchange for a new car or get a refund, since this is definitely a serious issue. (PS: I am not a lawyer)
I had the same problem with my Pacifica hybrid 2022 model year. They replaced my transmission after only owning the car for 7 months. After picking up the car, we noticed a loud noise when the car engine turns on in hybrid mode. The dealership ran test for 2 weeks and determined the sound was normal. I can tell you after owning the van for 7 months it’s not normal. Have you ran into this issue with the noise? Also has your van stalled any further after the replacement transmission?
I just got on i now have 1400 miles on it and that noise i started hearing shortly after I got it i have for about 3 weeks they said it was nor.al but its loud and I feel like its deff not normal ... im scheduling an appointment with a differnt dealership
This sucks. I have been considering buying 1, but probably I am better not buying Pacifica. It reminds me of Pontiac 6000 issue with ignition module. I had to keep replacing until I bought 1 with lifetime guarantee which I replace 1 or 2 times after.
I have. My car is with dealership since 2nd May. That recall hasn't worked for my car and Chrysler is working with the dealership to change the transmission
Sorry you are having trouble. We have the 2019 Hybrid Pacifica 'S' and it is wonderful. Only minor a few minor issues, but nothing more or less than the Honda Odyssey or Toyota Sienna we have also owned. Love how it drives and sounds. Wife loves it too. Only frustrating thing Keysense - what a load of C**P that is.
I love the options for this Pacifica but I just didn’t trust the brand. I just got the 2022 Honda Odyssey instead. Wished the mileage was better but really happy with the purchase.
We just ordered a 2022 Pacifica Hybrid. Put down a one thousand dollars. Told it would take months before delivery. Now I am concerned based on your experience and fully agree this is dangerous. The technology is so new that may explain the random nature of the failure I bet. Also the inability for timely service and resolution. After your video, found a number of videos indicating the same issue and poor service response. Now I am thinking it was a mistake to order one. Not sure on my next step. Do I call Chrysler to inquire? Do I just hope it never happens to my car? Do I kill the deal?
Have you researched if anyone has reported this issue on 2022 model? Mine is 2021. You could call Chrysler and check what they say. I understand issues can arise when they trying to develop something new but they should work on fixing the issue asap when found, especially dangerous ones like this. I'm very frustrated with their service. I had to spent so much time to have them even look at the car. And the main reason I bought new car so I wouldn't have to spent time fixing it :(
@@ContentMafia thank you for sharing. I have checked around on the 2022 year and so far seen nothing yet about what you shared. I have emailed Chrysler on the matter. I am considering killing the order.
I asked my mechanic what he thought about the Pacifica's. He said they had (past tense) alot of problems with their transmission. Ugh. I really want the 2022 Plug-in.
We had one that had similar issues. The difference is the motor would sound horrible. The engine lite turned on. We brought it to the dealer. They kept it for 6 months and changed the engine and transmission. Worked fine afterwards. Fortunately we had loaner from them the whole time.
hello I have a chrysler pacifica hybrid 2021 and I have the check engine light on since Nov 15 2021 and I went to the agency and I am still waiting for them to call me to fix it today is 11 4 2022 and they have not given me an answer
would like to know where I can solve this problem because it seems that the agency does not want to solve it for me or they do not have trained personnel for these new cars
if your engine light is on and car is under warranty they need to look into it. Give them a call to schedule an appointment and if they are not willing, reach out to @chryslercares on twitter. They're more responsive there but overall I don't have high expectations from Chrysler customer service.
Update: after lot of nudging, dealer finally agreed to do some repairs. I just got the car back from repair and hoping I don't run into this issue again but I'll update you guys if I do.
@@jazzyjigsaw gas/accelerator fails while driving. They did some PCM/AHCP update I think. The issue hasn't happened to me since but I haven't drove vehicle much after
@@ContentMafia You should have asked for a replacement car. That should be considered a lemon. Btw, what camera are you using to film your self in your living room?
@@gelowz4174 I doubt that would be easy. They have done some repairs after a lot of nudging. I haven't had the issue after that but if it happens again, I'm going to look into what I can do legally. And I'm using Sony FX3
@@ContentMafia . Thanks for posting your troubles and sorry to hear the issues you faced, especially trying to convince dealership. Based on the frequency of occurrence of the issue, do you feel that the S/W update worked or still inconclusive? Also have you heard of any 2022 having similar issue? Coz I have one 2022 on order and would be getting it in 2 week time. I am now in a dilemma whether to buy it or not.
Boy, the comments under this video make me rethink my interest in this vehicle. Perhaps as a long-time Toyota buyer I should just stick to that brand. Pity Ford does not make minivans anymore. I had a few Fords in my life, and they were as reliable as my Toyotas but more fun to drive. Now there does not seem to be much competition in the hybrid space for larger capacity vehicles.
you're right. I don't think there is another plug-in minivan in the market. may be that's why Chrysler seems in no rush to resolve this issue because even after this known issue these cars are back ordered.
Finally seems like there is an official recall related to this issue. You can checkout here drive.google.com/file/d/18GCMdkW9f6T6Ne6Xu62Mqts0QywYhLth/view
@@ES-iv6wb not exactly sure but that must have played a part. some dealers even to this day claiming to some customers that the problem is only in their pacifica. Many of them are using this video and comments to point out that is a common issue in pacifica hybrid
I'm glad I ran across your video. I was planning on buying a used Pacifica (not the hybrid), but it sounds to me as if Chrysler Customer Service doesn't give a damn. I'll spend my money elsewhere.
Same problem here on a 2024 Pacifica Hybrid! Thank you for sharing
What do you do? Car fix?
Owner of a 2022 Chrysler Pacifica Hybrid we live in San Antonio and never experienced this issue. Thank you for sharing I will have heightened awareness now for this potential problem.
I saw that video of the guy pulling off the highway. It was the main reason I stayed far away from the pacifica hybrid. I went for the 2022 Toyota sienna and you just confirmed I made the right choice. Sorry to hear about your situation. After spending $50000 or more on a car, this should not be an issue. I even heard the non hybrid pacifica engine sometimes just randomly stalls. It's good you are bringing awareness to the issue because Chrysler is not taking it seriously and Toyota is now giving them a run for their money
Thanks, Deverre. Yes, this issue could cause catastrophe on highway, so just trying to save someone and myself. I love Toyota. Only reason I went with Chrystler because this was plug-in and I didn't know about this issue at that time.
@@ContentMafia I am thinking to buyChrysler Pacifica Hybrid 2022. What’s your feed back. Since Toyota Sienna 2022 is one year wait and my test drive Pacifica hybrid looks much smoother ride , better acceleration, 4 months wait time. So I am leaning to order Pacifica hybrid 2022 but scared after seeing video? Pls share your thoughts or feedback on Pacifica 2022 hybrid
@@ramreddy4042 Buy the non hybrid model. I realize this comment is 4 months old and you probably made the purchase already. Curious what you bought?
@@ramreddy4042 I pre ordered it recently, it would be great if you could let me know if you brought Pacifica hybrid or not or if you got any update from Chrysler?
@@lktiger009 how long is the current wait period..
Thank you for putting your story. Almost first 3 pages of TH-cam videos just show reviews of car which never talk about problems.
We were seriously considering this van but not anymore.
You're welcome. First couple pages of video are from big car review channels which usually gets car from different car companies to make a review video to promote their cars, so they can't talk about problems much. If they start talking about problems then they won't get cars from companies to make video about. And usually they only have car for a week or so which is not enough some time to figure out real problems.
Well, this video helped me make my decision. I was seriously considering purchasing this vehicle, but not if this issue is happening with multiple owners. I hope @Chrysler #Chrysler is seeing this and actually does something about it.
I'm glad it was helpful and really hope they fix it but they are not taking it seriously
I have 2023 Chrysler Pacifica Hybrid- it has performed perfectly- never a problem
Any problems so far? Got a new one so far so good
Good to hear.
I was about to get one...not any more! Thank you for sharing your experience, you saved me lots of $$ and frustration :)
Update: I haven't had this issue in past 4 month after they changed transmission. So if you're having this issue, suggest them to change transmission.
Hi bro, how about now? Have you faced this issue again?
@@sharathpaka not yet
Hwave you had any more issues with this car ? Same issue or different issues as well. We are tempted to buy because of the plug in hibrid part and the space the van has but we had an horrible experience with a dodge 2018 journey before where we had to sue the manufacturer for missing parts under certified used warranty. We don't want to go through the same nightmare with dodge with this crystler van. Please any advive is welcome
@@bmarco1602 I haven't had this issue after they changed the transmission. If I ever buy a car from this brand I'll be buying knowing that their customer service is not the best.
@ContentMafia thank you! what family fuel efficient suv would you suggest? The toyota sienna?
How is the fuel consume with the plug in hybrid of the pacifica? Does it really help? We have a toyota rav4 prime and the plug in part really helps with the consumption. I never used the fuel so far
This just happened to my 2020 Pacifica Hybrid about three weeks ago. As I was doing 75 mph on the highway, it just shut down. It started right back up after I pulled over and stopped. For about a month prior to this the Check Engine Light would go every now and then, but would go off by itself after 30 miles or so, making diagnosing any issue difficult. There were no other issues apparent, the car ran fine. Immediately after it stalled, I brought the car to the dealer and they fixed it the next day with a software update. It hasn't happened again. They said it had to do with a POA43 error code (Drive Motor "A" Position Sensor Circuit Intermittent).
The software update seems to have fixed it, but obviously the car should not have stalled in the first place. Stalling the vehicle should never be the default setting of any issue. Chrysler needs to address this safety issue.
Hey, did the issue was fixed by this software update, does it reproduce right now? Thank you!
@@happyend9999The software update seems to have fixed it, it hasn't stalled and the check-engine light hasn't come on, and it's been about six months now.
@@kerry9125 nice, glad to hear this
@@kerry9125 did the issue come back at all? We are considering hybrid Pacifica.. but have lots of doubts
@@ES-iv6wb It hasn't stalled again, but about three months ago the check engine light came on again (briefly) with the same error code. I immediately took it to the dealer and found that a recall has been issued in January but they still haven't come up with a fix for my model year. I called Chrysler FCA Headquarters (which now goes by the ridiculous name "Stellantis") and they were not helpful at all. About two months ago, I called the National Traffic Highway Safety Administration. They assigned me a "case number", and have done nothing else (as expected from a government agency). I still drive the car every day, but no one has contacted me with a solution for this safety issue; so I really feel like no one gives a shit about me, safety, or backing up their product.
Other than this issue, the car has 32k miles and is fantastic. It has a better combination of drivability, economy, comfort, and utility than any other vehicle. The only negatives are: the back windows don't open, so you get some wind buffeting when you open the front or second row windows ( you can overcome this by opening alternate side windows). The other negative is it has no spare tire. I bought a used one online.
One last warning- Almost all car dealerships no longer provide loaner cars when you bring the car they sold you in for repairs, despite what they promised when you purchased it. So get that in writing if it's important to you.
I hope this helps.
Good luck.
Damn you saved me bro, i was planning to buy this model.
Thank you for the update. I was planning to get one now I have changed my mind.
:) - I am getting rid of my 4th Chrysler van soon. It is a 2005 with 94K miles - no major issues yet, but there is NO WAY I would purchase anything from Fiat. The Pacifica plug in Hybrid is over engineered. Last spring I was almost SOL as I needed a new seat gear and the parts were MD'd. I have put a deposit down for a 2023 Sienna ....
Thanks for the info, Anuj. I was about to purchase a used Pacifica Hybrid and I did a lot of research about this issue. But now, because of this video and the commentators, I am thinking of either a gas version or another brand of minivan entirely.
So glad to see this video. I don't think I am going to buy this car anymore. Or maybe wait for a newer model - 2023 or 2024, so hopefully they figured out what the problem is.
I am shopping for a family car. I can't stand the styling of the current Toyota Sienna. I want AWD, so Honda is out. The Pacifica is the only other contender that I've considered. I appreciate this video. Hopefully, Chrysler has discovered the root cause and apply a fix for future builds.
I own a 2020 Pacifica hybrid and have not had this issue while driving. In winter time, when parked out doors, the van will show service charge issue when I turn it on and prevent it from being put in drive or reverse. This issue doesn't happen in warmer weather. It doesn't matter if the van is plugged in or not. I haven't had time to get it diagnosed yet but it appears to be an issue with the charging system and how the software responds to it.
Interesting. This issue has happened to me multiple times while driving but seems like most of the time it was during late fall to spring. Also, it has happened to me on freeway when the car has already been running for couple of hours, so I assume car should be pretty warm at that point.
Bought a 2022 CPO PacHy w 13K miles in Dec. 2023 and the extended warranty. June '24 got the dreaded warning to pull over, "engine shutting down" on the Interstate (16K miles now). Limped to dealership, OBD reader said PCM (Powertrain Control Module) failure. When the technician diagnosed it, they said the transmission electronics had failed. Chrysler is replacing the transmission, supplied me with a free of charge loaner to drive (due to Warranty coverage). I will post an update after repairs are complete.
I really like this vehicle and really want it to get operating correctly! Owned 2 previous ICE Pacificas and had zero problems.
any update?
Update?
I just bought a used 2021 Pacifica Hybrid at 25k miles with extra warranty. Carfax was clean. So far so good. Wish me luck.
Good you've warranty but I hope you don't have to use it. Good luck!
Update: I ran into this issue again today on 18th April on I-95 freeway, even after Chrysler did some repairs. Seems like they don't know the fix of this issue yet. Was able to capture video today. Here is the link: th-cam.com/video/LqrXcB4NpMU/w-d-xo.html
Its understandable that there will be issues with the vehicle but the lack of seriousness by the company to fix the issue and the inability to fix it is worry some. That to me is the scary part. The company has no clue on how to fix the issue.
@@sramesh81 I totally agree. This is very frustrating
My Pacifica died at 10k mi. One dealer attempted to fix. Then it broke down again about 200 mi later. I took it to another dealer, and it took two weeks, precovid btw, to fix. I haven had an issue since but then I get a notice saying that their is a recall with no fix for Chrysler hybrid 2018 battery. 12 vans have caught fire 8 while plugged in, 4 while unplugged. I will never buy another Chrysler or even possibly another American made car again. I can’t even sell the thing because the value has tanked.
Sorry to hear that. I know problem is worse in 2018 model. Chrysler should buy back these cars
Update: Dealer has been working on my car since 18th April. They gave my car back yesterday with this comment "They could not duplicate the issue, however, your transmission fluid was just under half a quart low. They did top this off." The issue happened again an hour after I picked up the car :( They have no idea how to figure out what's causing this issue
So what do u gonna do now?
@@benjaminlin6630 dealer agreed to further investigate, so I’m going to drop off vehicle on Monday. Not sure what other options I’ve :(
@@ContentMafiawish they will resovle this problem```and I ordered a pacifica chrysler hybrid 2022```now Im talk to dealer about this probiem```and if they can put buyback in contract```i mean if same problem happend to me```orelse im gonna cancle this order
@@benjaminlin6630 Did they agree? I heard back from Chrysler today that they will be replacing transmission in my car. Let's see how that goes.
@@ContentMafia no ,``they said ``this not happend a lot``` and said that car u mentioned in ur video is a lemon car```chryshler will take that back `and take off all the part ``check the problem```and they said chrysler resovle this problems in 2022 modle, ```u know the dealer is a good actor```i dont know ``how to deal that ``and mine deposit ``is not refundable```
i bought the Pacifica hybrid Touring L in May 14th my dealer was 500 miles away and while traveling back home i took a lunch break and after having lunch I tried to start the car and it did not start and i see the check engine light came and after the advise from the dealer's service team i switched off the car completely and then restarted it, it did restart and car started and check engine light is still on and dealer said to drive back to him as all the local dealers service team have holiday on Saturday.....
After driving 100 miles back to dealer, they run some diagnostics and said they don't know what the issue is and the hybrid technician will be on Monday /Tuesday but he said the check engine light is now not showing and they said they are not going to give me the car as it may still have the issue.
Since i am not local Dealer gave a another car in the same model with a different color option but with the same price....I was very glad that i was not given the same car which had issues.....
I drove the new car back..now it had around 850 miles....hope i wont have any issues...?
nice that you ran into issue early on for them to replace the car. I hope you don't run into the issue with new one
Hello how are you I'm looking at buying one of these Pacifica hybrids how's your running? Any issues?
@@Thallos88 are you asking me?
Thanks for sharing your valuable feedback. I’m crossing out Pacifica Hybrid from my minivan list now. I’ll prefer Sienna hybrid or Odyssey over it.
I’m glad it was helpful
Go Toyota only. The Hondas have had issues over all the years
Thank you so much for your review on this. I'm currently on the market looking for a family minivan to take my two toddlers for summer road trip. I really like this minivan because it has plug-in hybrid. There is not much choice for minivan right now beside the Toyota Sienna Hybrid and they were back ordered for 6 months. Now I kinda of known why people are crazy about Sienna due to the safety reason lol. I'm going to keep my Acura MDX for now :) Your video really saved my time on doing more research on this car haha. This is really a deal breaker for me.
Glad it was helpful.
Check my page. Happening to our 2022 two week old hybrid
you have other options for vans such as Honda Odyssey, Kia Carnival, previous year Dodge Carivan, Not sure if all those models have hybrid tho.
@@PimpSolja49 no other plug-in hybrid in the market right now
Thank you for review! I will pass on the Pacifica.
My neighbor had their Pacifica transmission die and it was really new. I hope someone else brings a PHEV minivan to market soon.
hoping so too
Happened to me multiple times. Its been in the shop coming on two months. Waiting for new transmission. Chrysler having to buy back more and more of these. Took 3 weeks to get a loaner (a Charger GT for my family with three kids). Been such a pain and date for repair keeps getting moved out. They are def hiding something
I’ve worked for stellantis before. Worst cars you could ever buy. I always say People who don’t know anything about cars and don’t know how to drive buy Chrysler vehicles.
I've had the same issue with mine. 2021 Chrysler Pacifica Hybrid. Mine has happened as the electric charge runs out and I don't get any alert or service light. But I get service lights all the time... just not when the car stalls out. The amount of time I don't have that I've had to spend on getting this car fixed is awful.
yes it's very painful to spend so much time and energy on fixing a new car after spending so much money :( hopefully they figure out what the issue is soon
wow. thats sucks. Thank you for sharing. I wanted to buy the Pacifica Hybrid, since the wait time for Toyota / Honda is too long. Will re evaluate my decision.
Just happened two days in a row with my 2022 pacifica hybrid. About to start our journey in trying to get it fixed!
I used to work for for stellantis. Worst cars you could ever buy. If the car doesn’t give you issues, the dealer will. Wait till your transmission fails at around 75k miles. Should’ve bought a Toyota.
is this issueonly related to the hybrid variants or to the whole lineup
Wife bought a 2023 Pacifica hybrid pinnacle from manufacturer 3 days ago. Engine light on only having 350 total miles on van. Wife has anxiety Already.
What ended up happening? Did it get fixed? Would you recommend this vehicle?
Thanks for sharing. It's right before I have to wait for Sienna or buying in-stock Pacifica.
If a single Toyota Sienna was doing this, you would never hear the end of it from the Mopar guys.
Chrysler Corporate Customer Service was pretty helpful for me. A lady there named Angela motivated my local dealer to expedite needed repairs to my car. It’s a shame that many dealers can’t (or won’t?) get technicians on staff who are qualified to work on these very complicated vehicles.
Thanks for sharing your experience. Did you had same issue with your pacifica? How did you reach Chrysler Corporate Customer Service? I've case open with FCA but my case manager is very hard to reach.
@@ContentMafia The problem I experienced was different, but it did involve the "check engine" light. I spoke with the service manager at the dealership and expressed that I understood he was doing the best he could, but the repair needed to be completed. I asked him for the number to contact Chrysler Corp Customer Service and he gave me a toll free number to call them. He said he was happy to help me reach out to the corporation because they would be more responsive to my request for help than they would be to any request by him. It all got ironed-out and I love my Pacifica. I hope you can get the problem with yours remediated and that you'll come to enjoy yours, too.
@@badpurvis1 It's great you ran into a representative who was eager to help. I had hard time have them even look at the car. May be because they were familiar with the issue and they don't have any solution. I hope they find soon.
Update: My car was with dealership from 2nd May to 23rd June.They changed the transmission which took a long time to arrive. They gave me regular rental meanwhile and I had to put gas at this crazy price despite owning electrical :( Anyways, I hope the issue doesn't happen again!
They had to replace the transmission??? Oh my! This just happened to me while traveling 6 hours. I had to have the vehicle towed to the nearest dealer. What should I tell the CDJR service department to get things expedited?
@@itsakram sorry to hear that. I'm not sure what to say to expedited this. initially I had to fight a lot and make this video for even have them look at it. I think they don't know the exact cause yet. I'm going on a long drive next week, so might find out if this transmission changed helped or not. Anyways, if your dealer doesn't do anything about it you can reach out to Chrysler directly.
We just saw one today was thinking of getting it for the family but now I think we shouldn’t 😳 it is a 2018 with about 71,000mi
@@SamvTaylorg is it hybrid? I wouldn't buy without warranty if it is hybrid
Wow that's crazy that it's the transmission. I wonder if othe years have the same problem I've been looking at used ones.
Chrysler now has a recall for this issue. I am buying a new Pacifica and they are holding it due to this recall. This is the only plug in hybrid mini van on the market. Therefore I decided to go ahead and buy it.
Yes they do. Good luck!
This happened to my 2008 Chrysler T&C, it just shutdown while driving all power lost . After research I replaced the EGR from MOPAR and it didn’t happened again. I have now 301 K kms on it and still running. Looking to replace with pacifica hybrid.
2022 Pacifica EV 8000 miles is doing the same shut down thing while driving on gas engine. the First trip to the dealer on 4/10/2023 addressed the JAN 24, 2023 recall. one day after the recall was fixed the engine shut down again on the freeway while driving on gas, this time we got a warning first then the engine shut down. 2nd trip to the dealer on 4/11/2023 now says the transmission needs replaced. does this new transmission fix the major safety issue with the Pacifica? the dealer is claiming ignorance on this shut down issue!!! says we are the only one dealing with this issue! B.S!
you are definitely not the only one. Seems like recall they came up with is not that reliable. Problem stopped happening with my pacifica after they changed transmission, so hopefully that works for you. Good luck!
@@ContentMafia thanks for the info. Our new transmission shipped on Monday. I was questioning if Chrysler had fixed the problem on the new transmission that was getting installed and all they would say was “we think so!” Safe travels.
@@brianwaddell6044 Did changing the transmission fix your issue?
@@narendranraghavan6019 so far it has. We have driven about 1500 miles since the new transmission. I feel like (the dealer did not say this) since our van shut down twice, once before the recall was performed and once after our transmission was flagged and our replacement transmission was prioritized. I will post if it shuts down again.
Sounds like a module or relay that could be failing, I agree it is a safety issue, but until enough people have the issue there is really no way to fix it, with a software patch or part swap recall depends though as a 2012 volt owner I fill your pain, Wife had issue had to limp the volt home shut it down and would not charge or start back up, Hybrids and EV's have been pushed out way faster than they should have been, and that is the Government who has really at fault, Hope they get it resolved was really considering one of the 2018 2019 models.
Thank you. Chrysler unable to solve ghost opening driver side sliding door. Occurs randomly when parked and car totally off
I haven't had that issue yet but sliding door sensor light was on for awhile on dashboard. They were able to fix it
@@ContentMafia thank you.
I've had issues with my pacifica as well. It's been recalled due to it being a fire risk, I'm not supposed to charge it, park it near buildings or near other cars, they admit they don't have any remedy for this issue. So far no one willing to take car back so I cam purchase a safe vehicle to drive my children in. Customer service has been poor.
Sorry to hear that. Your issue seems worse than mine. I wonder why #NHTSA is not making them recall this vehicles.
I own a 2017 Pacifica, no Hybrid, and is doing that. In the middle of nowhere a flashing D and asking to put it in P to restart. One morning did not start and changed the battery, which helped, but is doing it again. The mechanic is puzzled and says he will have to keep it for some days to find out the real problem. I call the Chrysler phone number and they said there is not any recalls for my van. Should I go back with the mechanic, or try the dealer? I did not buy my van brand new, but it had around 20K miles. Now is more than 100K.
I was driving and the power went out.
Not sure why the brakes are powered by the 12v battery but I almost lost my life, and then the power came back on and the car woke up then the car skidded for about 4 feet or more. Luckily I was only traveling about 45mph.
Currently the vehicle is in the airport Chrysler dealer located in Orlando FL.
This is dangerous and I wish I had known that I would end up paying so much for a vehicle and it would be in the shop more than it is on the road.
Glad you’re fine and sorry you had to go through that. I created this video so people can make informed decisions
I am facing the same issue with my 2021 Chrysler Pacifica hybrid. The van is at the dealership for over a week.
Well what a disappointment to my newly found excitement about the Pacifica hybrid but I guess we will buy the new sienna instead. Thank you sir.
You're welcome. sometimes I'm not sure should I recommend it or advise against it because some might not have issue but it's dangerous if you do get faulty one. So just sharing my experience, so people can make their on decision
What a load of bull from dealer ship. I hope u sort out this already!
Drive safe
I only had this issue once after they changed transmission, so it's not resolved completely but it's better.
I've heard than Sandy Munro's company worked on the Pacifica. I don't know if they worked on the Hybrid specifically, but you might want to reach out to them and inquire about the problem. They have an excellent reputation and are known for getting things done. They might have the connections to get an answer to your problem. If nothing else they might be able to put a fire under Stellantis' feet to get the job done. If anybody could fix the problem they certainly have the ability to do so. Good luck!
Thanks for the info
Same problem 2022. They don't have a real answer as to why it is happening or what they are going to do to fix it. I'm detecting the pool is getting bigger for us to have a class action suit for them to take these vehicles back to their scrap yard. This is a safety issue, and it is only a matter of time before someone loses their life. Can't have a car dying on the interstate or on a two lane back road like we deal with more than the interstate.
Yes, unfortunately Chrysler is a very unreliable brand and their Quality Control is incredibly poor in comparison to the Japanese manufacturers such as Toyota, Honda and Mazda. Hope they fix this problem, Chrysler has worsened since the Chrysler-Fiat-Ram-Dodge merger.
I agree
We bought a 2022 Chrysler Pacifica Hybrid Limited S two weeks ago. The engine shut down/stalled while driving on the freeway and the van had a massive electrical malfunction. This happened dozens of times on surface streets as well. Chrysler took the car for a week, couldn’t “recreate” the stall and gave it back to us. The next day, back to stalling. Terrifying to have you car shut off while driving 65 miles per hour on the freeway with your children in it. Live Videos of electrical malfunction on my channel
Seems like same issue as mine. People were curious about if 2022 model has this issue or not. Thanks for sharing
I picked up the same model last week, already put 600 miles on it. Absolutely no issues (apart from android auto but my cell phone is a piece of trash). Hopefully I won't run into any issues. But it looks like is either you have constant issues or no issues at all...
@@ncrprod that sounds right
@@ncrprod How about it so far?
Hi Folks, has this issue been resolved now ? I am planning to purchase a phev vehicle and would consider pacifica hybrid 2023 if the problems listed in the messages below have been resolved.
Did you purchase the 2023 ?
Any feed back greatly appreciated
I’ve had a 90 Chrysler NewYorker, a PoS. Then had a 2002 300M, even more a PoS… then in 2022 got a PHEV Pacifica… no wonder it’s the only car they still make. I will never even entertain the idea of another Chrysler.
I have 2022 pacifica pinnacle PHEV. Only one issue till date e hybrid display not showing up. Dealship ordered a part to replace radio
used pacifica's are on fire sale ... do you thihnk its worth risk to buy those and hope for recall to fix these issues ?
This is the CLEAR PICTURE OF WHAT you get when you buy Chrysler. I have the similar issue with 2022 hybrid it goes in limp mode with turtle picture
It does what??? Whats the update
@@kingiscoming1596$11k worth transmission replaced by the dealer at 24k miles. And the new transmission came with low fluid they had to add 1.5qt before installing it. Chrysler is sucking big time.
Ordered a 2022 Pinacle Hybrid on Dec 12th 2021 and just found out is was built last week now waiting for final inspection. I truly hope these issues are resolved as this is the perfect vehicle for my family. Please let us know if they find out what the issue is!
Good luck with your car. I’ll surely update if I find out more about the issue
lol, sorry for you...nor really resolved at all apparently. go to the pacifica forums. people are getting a fault where hybrid is dangerous to plug in charge and Chrysler dealers just say oh well so long as the gas motor works fine just use it like this.... INSANE!
@@mrhenry7775 wow…that is insane. I did file a complaint with NHTSA but haven’t heard anything back. Do you know why they’re not doing anything about it?
@@ContentMafia I also filed a complaint with NHTSA and have also not heard anything.
@@emilyharrington7961 that’s crazy. I don’t know what’s going on
I was going to buy the pacifica hybrid 2022 this week, after seeing this video I put it on hold. Might just get sienna instead
Had car since 2017. Haven't had issues have 50000 miles from Canada to Florida
I had this same issue but on a Lincoln MKZ regular hybrid. Luckily, I was within my window to return it and I did.
@ContentMafia Have you had any issues since they replaced the entire transmission? We are trying to figure out whether to keep the minivan, or get something else that is safe and reliable. We just got our 2019 Chrystler Pacific Hybrid back after an entire new transmission was required. "Cause: transmission catastrophic failure. Correction: started vehicle and put into gear and verified noise, when put into gear loud and violent metal grinding noise coming from inside transmission, vehicle does not move at all. trans is not servicable".
I haven’t had the issue I’m talking about in this video after they replaced the transmission. I hope you don’t run into any issues either. Good luck!
Your choice of vehicle is excellent but your dealership, Darcars, is not taking care of you correctly. It is up to them to provide a loaner assuming that you have purchased that VIP Chrysler coverage. You need to call Chrysler Customer service (the number is in your owners manual) and ask that they help you get this safety issue fixed ASAP and provide a loaner. There are other dealers in your area also. The dealership in Rockville, Maryland was always has had outstanding service. Just remember what dealership treated you right the next time you go to buy a new Chrysler.
You need to report your issue to NHTSA - hopefully force a recall.
I did file a complain with them but I haven't received any update.
hello, what do you think about the car now? is the problem solved? i just test drove one yesterday with my wife and 4 kids in.. its a massive van for small kids but my wife is leaning towards hybrid, but i like more of regular v6 more reliable engines.. i can only imagine paying $50,000 for a van that stops dangerously on freeway.. wow
The problem seemed to have resolved for my car after they changed transmission but if I could go back, I would buy regular if I’m buying Chrysler
Thanks for sharing. I am looking for 7/8 seater PHEV. But I am not going to buy Chrysler as the issues continue to occur.
I live in Michigan, Leased a new Pacifica Hybrid in January 2021. I HAVE HAD ZERO ISSUES WITH IT SO FAR. repeat, Zero. Love the van. I smile at gas prices. I have to be honest, my electric bill has increased by approx. 10%. Charging time needs work, about 13 hrs to go from zero charge to full charge.
Good know you are having good experience. As I have said earlier, it's not proven that every single hybrid has this issue but as you can see from the comments, many people are having this issue.
Suggest, if you own your home, add a 220 V circuit in your garage. Level 2 charging will cut your charge time down to a little over 2 hours.
@@bontondon4502 your undoubtedly correct, unfortunately the after market 220v charging cable is $300 plus. If I wasn’t leasing I’d probably upgrade.
@@thisoldman7142 Is it economical to install Level 2 charger? I bought it for $500 and the electrician charge is $300. For total of $800, I can get the gas for a full year? What do you say?
@@sharathpaka I’m a retiree so not putting many miles on the car. next week will end the first year of my 3 year lease and have just over 8500 miles on it. Probably a wash for me. Agin, that’s with the dealer supplied 110v, charger included in the lease.
Thank you, Was this issue fixed? Do you still recommend Pacifica Hybrid?
2017 54000 miles been up an down coast no issues.
if you don't have money to fix a car that's paid off... ..... how do you have the money to make your car payment ?
Dumping The idea of buying a Chrysler Pacifica hybrid.
FWIW I have a 2018 pachy and it has never had a drivability issue like this.
Great Video and thank you for putting it out there! I hope some overly excited environment lovers will watch this before blindly committing for this car and spend 50K + interest of their hard earned money!
I have had similar issue with them where my car forced me to pull over and stopped completely on freeway! So far it happened 3-4 times, and i had to drop my car at the dealership every time. They said it's some misfire due to loose connection, and they fixed it including software updates! Couple of time i noticed that it has some engine or some system still running while car is off, and it asked me to service charging system. As you said my wife wasn't brave enough to record video when it slow down on freeway but we recorded this video when it completely died while sitting in our driveway!
Now, after taking this car to dealership multiple time, they finally diagnosed that this issue is occurring due to transmission. This transmission is on backorder and ETA is 1 month. Originally they said we don't have loaner but after complaining to their manager, owners, BBB, Attorney Generals, open case with Stellantis etc...as per VA rules if car been to shop 3 or more time or stayed in shop for 30+ days, then it considered as lemon vehicle. So i am trying to fight with them to buyback the car or fight with them under lemon law.
Overall, it seems like their negligence on thoroughly smoke testing this vehicle like other Japanese car does! So for reliability stay within Honda or Toyota for sure.
th-cam.com/video/5kh8h8FClSA/w-d-xo.html
So this is the issue with the loose harness that now is under recall?
Yikes !!!!! I was deciding between hybrid and gas. This was incredibly helpful. Anyone have issues with the gas model ?
I owned a 2017 Touring L+ model, over 50K miles with never a hiccup.
You have every right to invoke lemon law. If they reoccur 3 times and you took it to dealership 3 times within the past 1 year, and dealers can say it's fixed and it's still not fixed you can invoke it. If they do not even agree it's an issue all.3 times you can still invoke it and have an arbitrator to settle the issue with the dealership. Lemon law will put all the burden on dealer. They cannot be bubbled up to Chrysler and dealer will have to force Chrysler to issue a recall.
I think MD where I bought the car has 18000 limit for lemon law and my car is past that. I wonder if it’s still possible
I hope you're consulting a lemon law case laywer. If they can't fix the issue, you might be able to exchange for a new car or get a refund, since this is definitely a serious issue. (PS: I am not a lawyer)
They're working on changing the transmission. I'm going to do this if that doesn't fix the issue.
Did you end up keeping the car? Im thinking of getting the Sienna to avoid exactly these types of issues....
Siennas are less comfortable and uglier and boring.
I had the same problem with my Pacifica hybrid 2022 model year. They replaced my transmission after only owning the car for 7 months. After picking up the car, we noticed a loud noise when the car engine turns on in hybrid mode. The dealership ran test for 2 weeks and determined the sound was normal. I can tell you after owning the van for 7 months it’s not normal.
Have you ran into this issue with the noise? Also has your van stalled any further after the replacement transmission?
I just got on i now have 1400 miles on it and that noise i started hearing shortly after I got it i have for about 3 weeks they said it was nor.al but its loud and I feel like its deff not normal ... im scheduling an appointment with a differnt dealership
@@biancab6385 whats the update anymore issues???
This sucks. I have been considering buying 1, but probably I am better not buying Pacifica. It reminds me of Pontiac 6000 issue with ignition module. I had to keep replacing until I bought 1 with lifetime guarantee which I replace 1 or 2 times after.
Thanks for sharing. This is just terrible and I would never touch this brand.
I would contact chrysler if you haven't yet because around April they started releasing a recall on the charge system.
I have. My car is with dealership since 2nd May. That recall hasn't worked for my car and Chrysler is working with the dealership to change the transmission
What they hell. Seriously??? They should take it off road right away. You should contact NHSTA ASAP.
I’ve filled complain with them. Let’s see what they do.
Sorry you are having trouble. We have the 2019 Hybrid Pacifica 'S' and it is wonderful. Only minor a few minor issues, but nothing more or less than the Honda Odyssey or Toyota Sienna we have also owned. Love how it drives and sounds. Wife loves it too. Only frustrating thing Keysense - what a load of C**P that is.
Glad you’re not having any issues
I love the options for this Pacifica but I just didn’t trust the brand. I just got the 2022 Honda Odyssey instead. Wished the mileage was better but really happy with the purchase.
Yes, I wish there were other brands making phev minivan
We just ordered a 2022 Pacifica Hybrid. Put down a one thousand dollars. Told it would take months before delivery. Now I am concerned based on your experience and fully agree this is dangerous. The technology is so new that may explain the random nature of the failure I bet. Also the inability for timely service and resolution. After your video, found a number of videos indicating the same issue and poor service response. Now I am thinking it was a mistake to order one. Not sure on my next step. Do I call Chrysler to inquire? Do I just hope it never happens to my car? Do I kill the deal?
Have you researched if anyone has reported this issue on 2022 model? Mine is 2021. You could call Chrysler and check what they say. I understand issues can arise when they trying to develop something new but they should work on fixing the issue asap when found, especially dangerous ones like this. I'm very frustrated with their service. I had to spent so much time to have them even look at the car. And the main reason I bought new car so I wouldn't have to spent time fixing it :(
@@ContentMafia thank you for sharing. I have checked around on the 2022 year and so far seen nothing yet about what you shared. I have emailed Chrysler on the matter. I am considering killing the order.
@@jackcovington645 You're welcome! Please share if you get a useful reply from Chrysler. Good luck!
Tomorrow im scheduled to see a 2022, and what i want :-(
I asked my mechanic what he thought about the Pacifica's. He said they had (past tense) alot of problems with their transmission. Ugh. I really want the 2022 Plug-in.
Losing power while crossing traffic or going over a rail road is also dangerous.
It is
We had one that had similar issues. The difference is the motor would sound horrible. The engine lite turned on. We brought it to the dealer. They kept it for 6 months and changed the engine and transmission. Worked fine afterwards. Fortunately we had loaner from them the whole time.
Chrysler wont fix the issue because its cheaper to pay a class action lawsuit than it is to do a recall.
hello I have a chrysler pacifica hybrid 2021 and I have the check engine light on since Nov 15 2021 and I went to the agency and I am still waiting for them to call me to fix it today is 11 4 2022 and they have not given me an answer
I have this car for rental today and I’m stopped with a transmission problem, car won’t move and won’t turn off. Too much technology
Good thing you’re just renting
If I do not charge Pacifica Hybrid, how much MPG do I get by using only fuel?
I get around 30 mpg
would like to know where I can solve this problem because it seems that the agency does not want to solve it for me or they do not have trained personnel for these new cars
if your engine light is on and car is under warranty they need to look into it. Give them a call to schedule an appointment and if they are not willing, reach out to @chryslercares on twitter. They're more responsive there but overall I don't have high expectations from Chrysler customer service.
You should bring it to another dealership. They clearly don't want to work on it.
Update: after lot of nudging, dealer finally agreed to do some repairs. I just got the car back from repair and hoping I don't run into this issue again but I'll update you guys if I do.
Curious as to what failed and what they did to fix?
@@jazzyjigsaw gas/accelerator fails while driving. They did some PCM/AHCP update I think. The issue hasn't happened to me since but I haven't drove vehicle much after
@@ContentMafia You should have asked for a replacement car. That should be considered a lemon. Btw, what camera are you using to film your self in your living room?
@@gelowz4174 I doubt that would be easy. They have done some repairs after a lot of nudging. I haven't had the issue after that but if it happens again, I'm going to look into what I can do legally. And I'm using Sony FX3
@@ContentMafia . Thanks for posting your troubles and sorry to hear the issues you faced, especially trying to convince dealership. Based on the frequency of occurrence of the issue, do you feel that the S/W update worked or still inconclusive? Also have you heard of any 2022 having similar issue? Coz I have one 2022 on order and would be getting it in 2 week time. I am now in a dilemma whether to buy it or not.
Happened to me when starting up & other times when driving neighborhood
Boy, the comments under this video make me rethink my interest in this vehicle. Perhaps as a long-time Toyota buyer I should just stick to that brand. Pity Ford does not make minivans anymore. I had a few Fords in my life, and they were as reliable as my Toyotas but more fun to drive. Now there does not seem to be much competition in the hybrid space for larger capacity vehicles.
you're right. I don't think there is another plug-in minivan in the market. may be that's why Chrysler seems in no rush to resolve this issue because even after this known issue these cars are back ordered.
Thanks for this video. I am in the market for minivan. No matter the features, safety comes first. Not buying this car.
Why not the Sienna?
Trade for a sienna hybrid
Always go Toyota. They pioneered the hybrid system and it has been tried and tested. Toyota just makes reliable vehicles.
Finally seems like there is an official recall related to this issue. You can checkout here drive.google.com/file/d/18GCMdkW9f6T6Ne6Xu62Mqts0QywYhLth/view
This is not a fix definitely
Anuj is this recall a response to your TH-cam video? Or your complaint to NHTSA? If it is, im really impressed by you. Super video.
@@ES-iv6wb not exactly sure but that must have played a part. some dealers even to this day claiming to some customers that the problem is only in their pacifica. Many of them are using this video and comments to point out that is a common issue in pacifica hybrid