We always stop at Gallaghers, I know you aren't a fan. But one time we went and I wasn't happy, the Tomahawk ribeye wasn't my favorite, not cooked the way I like it, and I should have sent it back, but I didn't. we always had a great meal there, so next time in Vegas we went back to try it one more time, it was great that time, so we will continue to go back. Never tried Craft steak, so I will have to try it next time.
A year ago a local high end restaurant opened by me in NY it was beautiful very pricey our meal was $700 for 4 no alcohol service was awful! Food was not cooked to what we asked for which ruined the experience the response by the servers was horrible! They never reached out and sad to say they are no longer there….
@@karentabone8276 I think by doing this i have gotten to the point where I realize we should send stuff back more often, but always concerned of what might happen - which is really sad
@@lindlesj3358 Oh shoot that is absolutely awful. I thought at least the food was good during our first one and was a key to returning. You didn't even have that.
Having worked for company back in the day for a total of 6 years (started as a cook then later moved up to sous chef) for Craftsteak, I was a little shocked with how the video opened up. The front of the house staff is one of the best serving staff I have worked with in my 19 years of working in the industry. I'm happy to hear they knocked it out of the park and not at all surprised of them comping your meal the second time. The company values all guest, whether it is a high roller, someone that does TH-cam reviews of restaurant or a couple celebrating a mile stone as a birthday or anniversary. Thank you also again for the wonderful review for Stripsteak (restaurant I work at currently). Chances are I cooked your steak that day.
So glad we had a chance to go back to Craftsteak and StripSteak has definitely been on our return list! If it was you - you did a dang good job on our steak! Thanks so much for sharing and watching!!
Oh my goodness. What a great video. First, I am very lucky to be able to read people and get a good feel on who they are. From the moment I started watching your vids, I knew how honest and respectable you two are. The fact that you ordered like you knew you'd be paying is absolutely amazing. Love that you still tipped as I know personally of some people who get comps and think they don't have to tip. That's just crazy. When stuff like that happens, I usually leave the tip behind. Rachel's face after that scallop bite was priceless!!! Thanks for another great one you two! Hoping you are in town during the next World Series of Poker. It runs 5/31 to 7/18 at Horseshoe Las Vegas! I'll be there everyday!
I enjoy your videos so much...after I discovered you guys I am going back to the beginning and watching all of them! We are heading to Vegas in December for a record 11 days and 3 different hotels.....Mandalay Bay, Golden Nugget and Aria and making notes of food near each one from your videos! I am addicted to Jalapeno Margaritas!
The food was good both times for us and had good experiences in the past, that one time though just was off. Glad we went back and that you had a great experience
@@ShawnG978 Nice, that is what i think was the most unfortunate about the first meal, we were there for my (Josh) 40th so I picked some nice spots for friends to go with us and then to have the first meal be such a flop I just felt bad for them
@Josh and Rachael's Food and Travel I get it... I felt the pressure of picking a good spot for all of us haha. Their first "real" Vegas trip so I wanted to make sure they had a good meal. Service was great, as was the food.
Glad your experience was better this time around. Service can make or break the meal. Btw, your review of L’Atelier compelled me to visit, OMG incredible. And congrats on the 10k subs. Keep sharing, thank you!
At first I was shocked, at the beginning of this video. I have dined at Craft steak 3 times, and the service was always on point.. But you are correct, the service you get can make or break a dining experience. Especially, when you are spending big money on a dining experience. Nice to hear that they invited you back and made it right. And thank you for mentioning to tip!
I frequently am asked, and provide, reviews of places I've stayed & eaten at - as many people are. LV locations seem to respond to most. Good reviews seem to get a standard "glad you liked it, pls come again" reply. Twice I've had to include negative comments - and was contacted by management by both, each asking for more info & another chance. The level of concern over my experience & satisfaction amazed me. Nice to know customer reviews are actually read. Thanks for this vlog...very nicely done!
totally agree with you there, it is nice that they follow up. This is not the only place we left a bad review from our reservation but it is the only time we returned.
@@JoshRachael I would have given one of the places another try, but it had closed when I was back in LV a few months later. Ongoing reviews from the other place are not indicative of any improvement, so doubt I'll ever return.
I had a bad experience and won’t go back to Craftsteak. I dined alone and felt like I was invisible! No one checked on me even though wait staff were very attentive to other diners - couples, and groups. I had a problem with one of my dishes and the waiter just took it away, no apology, no offer of something else and kept on the bill. I am a 75 year old woman and was treated rudely by both waiters. I complained to my host who gave my feedback to the restaurant manager. This was about five years ago. Can’t see myself returning as my experience was bothersome.
Totally respect you guys not posting the bad service video. Customer service industry has so many variables. The manager was right on it to make it better.
At first I was shocked about the bad service and wasn’t hopeful that it was better the next time. Glad they made it right. We dine at Craftsteak several times a year and have never had anything less than excellent service. By chance in your last visit, was your server Blue? He is the best!
Just had to pop in to say, Rachael, your hair looks amazing in this video! :). Always enjoy your channel! Thanks for always providing such useful reviews!
Thank you so much!! It’s the longest right now that I’ve had it in many many years, so getting back to actually doing my hair has been an adjustment 🙃! Thanks so much for watching!
LOL, I was confused because Josh was wearing a similar shirt in both videos 😂. Glad you went back and had a better experience. Craftsteak has been around for a long time. Maybe they got complacent and needed a refresher on providing exceptional service.
I took two clients to Pieros last week in Vegas, they had been to Craft earlier that week, both said the steak at Pieros was much better and also the service at Pieros is second to none.
I went there last year and same thing and also very unorganized and when I complained about the lobster being tough the waiter didn’t come back for at least 20 mins! They did make it right but wasn’t sure I would go back! Staying there in June might have to try it again! Thanks for sharing and Rachael I love your hair color looking good❤
I’m not surprised you received excellent service and a fully comped dinner on this return visit. That is the entire purpose of service recovery. Repeat guests are valued, especially at higher end restaurants. You also used the best route to address your previous service issues, as opposed to blasting a place on Trip Advisor or Yelp. You covered this whole saga - previous joy, a bad service visit, and the return visit - honestly and fairly. Sometimes, you just have a bad experience. Most of the time I will give second chances, especially if it is a food issue or a service issue out of the server’s control. Probably I wouldn’t return if there was anger or rudeness from staff or management, which luckily has not been an issue for me thus far.
Wow thanks so much Ann that is a great way to look at it for sure. This was a hard one to put together, we really went into the second one with an open mind because we had no idea what we were going to do with the video haha
Thanks Josh and Rachael for another great video. I have 2 comments. First one is you two worry too much about what other people may say or think. I'm sure you deal with a lot of haters. But it feels weird watching you two being so overly concerned about what the "haters" may or may not say in the comments. The second thing is Rachael, your hair looks amazing! This is my first time leaving a comment, but I've been a fan of your channel for some time now. You both are great! Keep up the good work!
Thanks so much Reginald. I took some time thinking of how to answer this. We have talked before about how critical to be of places and foods, but in the end we don't want to be rude. This video was one that was hard to do since it was quite different for us, putting a good and a bad experience together and the fact that it was one we did not pay for. We will figure it out more as it happens more in the future for sure. Thank you so much for sharing, hope you will comment more in the future - we really appreciate feedback and do think it makes us better!
Good on management. I'm sure they "looked up" who you are or maybe in your review you mentioned your high roller status in some form. I've worked the financial side of the service industry and this as a rule does not happen unless you are "someone"
Totally agree. A big part of these high end restaurants is the top notch service. My wife laughs at me when I tell her I enjoy the server describing the food to me. We are definitely one of those couples that would not return to a restaurant if service is poor, even if the food is incredible.
This one was a tough one. Casa Playa asked us to come back after a similar email review but we did not return. I had enjoyed Craftsteak in the past and really felt that the manager was genuine with his approach so we gave it another go and we are so glad we did.
They 100% knew about your YT channel. Casinos have a creepy way of keeping track of their guests and their social media accounts. I wrote a very negative review on Tripadvisor of Planet Hollywood while I was still there. I mentioned in my review that my remote control was broken. I called the front desk for something unrelated and they asked me if I also wanted my remote control fixed. This was only a few hours after my review was posted.
Any service industry appreciates feedback good and bad it gives them an opportunity to get you back rather than lose you forever! Nice to see management that cares!
At some times you have to say what you fill,that’s when things get done ,sometimes,and sometimes restaurants go overboard to make you,happy with the restaurant,the food looked great fresh and cooked very well the ingredients gave your meal that great flavor and color.don’t fill bad,sometimes you have to do something you don’t like.
Just that one time, and it was my first meal of a birthday trip with family and friends so it just made it that much more disappointing. So glad it came back strong, since I always enjoyed it before.
With steak houses in vegas, I’d not go back, there are so many I’ve not tried yet. If one of my favourite/regular places has a bad day I might skip for a while but will go back. Glad they made it right.
This is what we saw, a place we had been to and enjoyed before with a bad experience. Had we never been we likely would have never returned, and simply put out the first video of the bad review.
I think it’s great they invited you back but I would have done it as a surprise walk-in to let them prove organically that the service has improved. Hopefully your follow up is more indicative of the “normal” rather than your first visit.
Sadly if it wasn't set up I probably would have just never gone again. No need for another organically walk in experience when there are so many other great spots we still want to try. We will see which turns out to be the real thing in some time. Will go back but definitely not notify them down the road
I would go one more time. This is what restaurants do when they invite you back for a recovery meal. I’m in the business. They had notes on your resie and made sure you got a nice table probably in the best servers section. So it’s hard for me to judge on this experience. I think just going in with no notice to the restaurant would give a better idea. But also if you booked on open table, they can keep “notes” on there about you and previous visits. So keep that in mind too.
Thank you for sharing. We definitely felt there was some boost going on but honestly I would not have gone back again if it wasn't by invite I suppose. We will likely go back but it will be a while, so many great options in Vegas...Now I am wondering if we have ever done something bad enough to get bad "notes" hmmmm
@@JoshRachael You should try having friends go instead. Just in case they recognise you. Probably extreme but probably a more sure way to know if they were boosting or not.
So, you liked the quality of the food, but the customer service aspect was less than stellar. Was it the servers overall attitude, or lack of concern? Thanks for sharing folks.
Less than stellar is an understatement for sure. We get it was the worst we had in Vegas for the first meal. Bad attitude and lack of concern, wrong orders and orders never take. Because they didn’t follow thru
I hope you see this question, I have reservations in 2 weeks(Saturday), is a sports jacket or blazer required for men? Dress or dress slacks for women there?
Vegas for the most part is wear what you want as long as you wear closed toed shoes as a guy nowadays. Very few spots require a sports jacket and this isn’t one we have seen. I tend to make sure to at least have a collared shirt above a polo but you will see people in them. For women it seems pretty open as well Basically think about the term business casual and you will be fine with that or anything above.
Another great video. Had a similar experience there. I REALLY dislike complaining, so I didn't. The food was "good", but the service was atrocious. Haven't been back. Too many wonderful restaurants in town
Poor service definitely can ruin a good meal. It can also be the thing you remember most about a vacation especially in Vegas . We had a bad experience at a Vegas restaurant several years ago and that’s what we still talk about. Side note the restaurant went out of business . Glad you went back and that the restaurant made amends ! Enjoyed the video #wulffdendad
I may have missed if you mentioned it in the video but do you tip for bad service? I will but it will be 5% or less, once or twice I have left 0% but those were for the worst experiences regarding service. I have even left 0 tip and went and tipped the bartender separately in cash just to be surer they were taken care of.
We did tip the first experience but definitely not 15%. I’m actually unsure how much we did at the time since it was in August. It has to be epically bad all around to give zero for me
when it comes to service, I will always give a place a second chance if the food is great. but if the food id bad, I usually never go back. Craftsteak was never on my radar before but it is now!!
This is a prime example of how we feel as well. We did not enjoy the food at Casa Playa so when they asked about returning we did not go, but the food was good so felt Craftsteak was worth trying again
Can't beat free. I hate leaving a bad review unless the staff has really earned it. In the end they are better for it. A place like craft steak can't afford to be upsetting premium paying clientele. Great vid.
This meal was after we recorded the steakhouse video and we struggled since we kind of consider it an Asterisk meal. It actually was a top 5 meal for us in 2022 in Las Vegas but we still questioned a little bit if we got some preferential treatment and felt it would be unfair to put it on the lists.
@@JoshRachael Good point. You almost need to go again and see what happens. Food looked great. We are staying at the Horseshoe in a few weeks and I need a great restaurant for a 50th bday within walking distance. What would you suggest for dinner?
For a 50th you definitely should go special. I would go for one of the restaurants overlooking the Bellagio Fountains. Bellagio is right across the street or Eiffel Tower Restaurant at Paris
@@alyssadiceflipper5201 We watch Bill & Lisa and Tom & Mindy (2 channels) and both have said good things about Eiffel Tower Restaurant, but we have not made it yet. We have only been to Mon Ami once for breakfast and unfortunately our food was cold. The setting was great but we have actually not returned since that time. I guess that could be a redo restaurant now looking back, since so many enjoy it.
Ain't that the truth. When I was talking to the manager he discussed it's usually the first or the last table that has problems and we were one of the last tables that day. So glad it was better on the return
I went to Picasso last year, since it was always a favorite. The service was ok but the food quality has slipped, And for the price I will not go back.
We had a bad experience at Tom Colicchio's in the Mirage. The service was terrible. We won’t go back, as there is many other restaurants to enjoy in Vegas
They get two blind chances if the food is worth it. For this invite I'm a bit skeptical that your service is being influenced by being a guest of management too ... even if you are observing on a day. But heck if your negative review help influence training then good on them.
To be honest, Tom Collico doesn't have the attitude or passion for restaurants anymore Yes he's a famous "has been" chef. He opens food establishments, hires GMs and basically isn't involved. I'd never go to any of his restaurants personally. And I feel the same way about Paula Deen, she has all these restaurants and visits them maybe every 5yrs or so
This is the first time we did retry a spot after a disappointing meal. Glad we did it but the service from management after the event was key to us going back for aure
I'm taking this review with a grain of salt. I assume you let the manager know you were the people who had the bad service last time and were invited back, so of course the staff was told to give you great service. The way to see if the service had changed for the better was to go in like it was your first time there and see what happened. Also, a comped $500 meal can make a review biased toward the positive. Just my opinion.
Thanks for the view. Don't disagree with you. The difference is that we simply would not have returned if the manager did not reach out to us and assist with the reservation, we would have just put out a bad review and moved on last summer. Trust me we do compliment the meal with an asterisk attached to it.
@@JoshRachael Let me add as an edit that we 100% appreciate your letting us know that they comped the meal without your prior knowledge. That’s huge. Just being honest here. We still think that the restaurant was just trying to CYA from the previous video. Regardless, we still think that the two of you are awesome. Love your videos.
It's Ok If they paid for you All!! You're giving their restaurant" Good Reviews bring more People/Money" that's a Great! thing.. We need Moderators for these Negative" Folks"" lol
I know right....imagine 2 people working hard for their money saving up and then having the audacity to spend it on themselves and have a good time. They could being doing so much more with their time and money, like leaving stupid comments on TH-cam videos like you do. ❤#homelesspeopleunsubscribetothischannel
Please share with us a time you had a bad experience in a restaurant and whether you went back to try it again!
We always stop at Gallaghers, I know you aren't a fan. But one time we went and I wasn't happy, the Tomahawk ribeye wasn't my favorite, not cooked the way I like it, and I should have sent it back, but I didn't. we always had a great meal there, so next time in Vegas we went back to try it one more time, it was great that time, so we will continue to go back. Never tried Craft steak, so I will have to try it next time.
A year ago a local high end restaurant opened by me in NY it was beautiful very pricey our meal was $700 for 4 no alcohol service was awful! Food was not cooked to what we asked for which ruined the experience the response by the servers was horrible! They never reached out and sad to say they are no longer there….
@@karentabone8276 I think by doing this i have gotten to the point where I realize we should send stuff back more often, but always concerned of what might happen - which is really sad
@@lindlesj3358 Oh shoot that is absolutely awful. I thought at least the food was good during our first one and was a key to returning. You didn't even have that.
@@JoshRachael I agree, not sure why I don’t send things back when they aren’t to my liking.
Having worked for company back in the day for a total of 6 years (started as a cook then later moved up to sous chef) for Craftsteak, I was a little shocked with how the video opened up. The front of the house staff is one of the best serving staff I have worked with in my 19 years of working in the industry. I'm happy to hear they knocked it out of the park and not at all surprised of them comping your meal the second time. The company values all guest, whether it is a high roller, someone that does TH-cam reviews of restaurant or a couple celebrating a mile stone as a birthday or anniversary.
Thank you also again for the wonderful review for Stripsteak (restaurant I work at currently). Chances are I cooked your steak that day.
So glad we had a chance to go back to Craftsteak and StripSteak has definitely been on our return list!
If it was you - you did a dang good job on our steak!
Thanks so much for sharing and watching!!
Oh my goodness. What a great video. First, I am very lucky to be able to read people and get a good feel on who they are. From the moment I started watching your vids, I knew how honest and respectable you two are. The fact that you ordered like you knew you'd be paying is absolutely amazing. Love that you still tipped as I know personally of some people who get comps and think they don't have to tip. That's just crazy. When stuff like that happens, I usually leave the tip behind. Rachel's face after that scallop bite was priceless!!! Thanks for another great one you two! Hoping you are in town during the next World Series of Poker. It runs 5/31 to 7/18 at Horseshoe Las Vegas! I'll be there everyday!
Awww thanks so much Johnny. The Scallop face was so good! We actually should be in town in June if all goes well - we will definitely try to swing by!
I enjoy your videos so much...after I discovered you guys I am going back to the beginning and watching all of them! We are heading to Vegas in December for a record 11 days and 3 different hotels.....Mandalay Bay, Golden Nugget and Aria and making notes of food near each one from your videos! I am addicted to Jalapeno Margaritas!
Jalapeño and cucumber our are fave margs!
So excited to have you supporting us!
Enjoy!
We went to Craftsteak for the first time this past Sunday in fact and loved it. Every aspect of our experience was excellent!
The food was good both times for us and had good experiences in the past, that one time though just was off. Glad we went back and that you had a great experience
@Josh and Rachael's Food and Travel Glad you went back and it turned out better. My friends were very impressed as well.
@@ShawnG978 Nice, that is what i think was the most unfortunate about the first meal, we were there for my (Josh) 40th so I picked some nice spots for friends to go with us and then to have the first meal be such a flop I just felt bad for them
@Josh and Rachael's Food and Travel I get it... I felt the pressure of picking a good spot for all of us haha. Their first "real" Vegas trip so I wanted to make sure they had a good meal. Service was great, as was the food.
@@ShawnG978 So glad it worked out!
Glad your experience was better this time around. Service can make or break the meal. Btw, your review of L’Atelier compelled me to visit, OMG incredible. And congrats on the 10k subs. Keep sharing, thank you!
YAY! So glad you enjoyed it! We are going to the big brother restaurant next door in February - so excited!
Great vid; was wondering what STRIP Casino has the most 3 reel old school slot machines (blazing 7s, double diamond, etc)?
Interesting question. I would guess either MGM Grand or Caesars since they both have such massive casino floors. Hard to say though
At first I was shocked, at the beginning of this video. I have dined at Craft steak 3 times, and the service was always on point.. But you are correct, the service you get can make or break a dining experience. Especially, when you are spending big money on a dining experience. Nice to hear that they invited you back and made it right. And thank you for mentioning to tip!
Thanks so much! Would have been so disappointed if it failed the second time!
I frequently am asked, and provide, reviews of places I've stayed & eaten at - as many people are. LV locations seem to respond to most. Good reviews seem to get a standard "glad you liked it, pls come again" reply. Twice I've had to include negative comments - and was contacted by management by both, each asking for more info & another chance. The level of concern over my experience & satisfaction amazed me. Nice to know customer reviews are actually read. Thanks for this vlog...very nicely done!
totally agree with you there, it is nice that they follow up. This is not the only place we left a bad review from our reservation but it is the only time we returned.
@@JoshRachael I would have given one of the places another try, but it had closed when I was back in LV a few months later. Ongoing reviews from the other place are not indicative of any improvement, so doubt I'll ever return.
I had a bad experience and won’t go back to Craftsteak. I dined alone and felt like I was invisible! No one checked on me even though wait staff were very attentive to other diners - couples, and groups.
I had a problem with one of my dishes and the waiter just took it away, no apology, no offer of something else and kept on the bill. I am a 75 year old woman and was treated rudely by both waiters. I complained to my host who gave my feedback to the restaurant manager. This was about five years ago. Can’t see myself returning as my experience was bothersome.
Oh my gosh that’s awful. I’m so sorry that happened to you
Totally respect you guys not posting the bad service video. Customer service industry has so many variables. The manager was right on it to make it better.
Thank you, yes the manager was amazing and made everything perfect. So glad we tried it again
I’m so glad we went back!
Well worth it
Great video! Your reviews are always informative and also fun! Glad you went back! And my answer to whether I’d go back again is yes!
Awesome! Thank you!
At first I was shocked about the bad service and wasn’t hopeful that it was better the next time. Glad they made it right. We dine at Craftsteak several times a year and have never had anything less than excellent service. By chance in your last visit, was your server Blue? He is the best!
That’s awesome, I hate to say it but I can’t remember our servers name. The receipt only says Team 5 unfortunately
Just had to pop in to say, Rachael, your hair looks amazing in this video! :). Always enjoy your channel! Thanks for always providing such useful reviews!
Thank you so much!!
It’s the longest right now that I’ve had it in many many years, so getting back to actually doing my hair has been an adjustment 🙃!
Thanks so much for watching!
@@JoshRachael I'm right there with you... I've been doing the same and there are some frustrating days for sure.
LOL, I was confused because Josh was wearing a similar shirt in both videos 😂. Glad you went back and had a better experience. Craftsteak has been around for a long time. Maybe they got complacent and needed a refresher on providing exceptional service.
Right?! Thanks so much for noticing haha - although the first one was much much brighter
I took two clients to Pieros last week in Vegas, they had been to Craft earlier that week, both said the steak at Pieros was much better and also the service at Pieros is second to none.
good to hear haven't been to Piero's yet
I went there last year and same thing and also very unorganized and when I complained about the lobster being tough the waiter didn’t come back for at least 20 mins! They did make it right but wasn’t sure I would go back! Staying there in June might have to try it again! Thanks for sharing and Rachael I love your hair color looking good❤
Thank you so much for sharing! It’s really unfortunate. Thank you ☺️
Glad you gave it another shot we have never had that kind of experience there!
Thanks Kim, yea it definitely felt out of normal otherwise we would not have returned
I’m not surprised you received excellent service and a fully comped dinner on this return visit. That is the entire purpose of service recovery. Repeat guests are valued, especially at higher end restaurants. You also used the best route to address your previous service issues, as opposed to blasting a place on Trip Advisor or Yelp.
You covered this whole saga - previous joy, a bad service visit, and the return visit - honestly and fairly. Sometimes, you just have a bad experience. Most of the time I will give second chances, especially if it is a food issue or a service issue out of the server’s control. Probably I wouldn’t return if there was anger or rudeness from staff or management, which luckily has not been an issue for me thus far.
Wow thanks so much Ann that is a great way to look at it for sure. This was a hard one to put together, we really went into the second one with an open mind because we had no idea what we were going to do with the video haha
Thanks Josh and Rachael for another great video. I have 2 comments. First one is you two worry too much about what other people may say or think. I'm sure you deal with a lot of haters. But it feels weird watching you two being so overly concerned about what the "haters" may or may not say in the comments. The second thing is Rachael, your hair looks amazing!
This is my first time leaving a comment, but I've been a fan of your channel for some time now. You both are great! Keep up the good work!
Thanks so much Reginald. I took some time thinking of how to answer this. We have talked before about how critical to be of places and foods, but in the end we don't want to be rude. This video was one that was hard to do since it was quite different for us, putting a good and a bad experience together and the fact that it was one we did not pay for. We will figure it out more as it happens more in the future for sure. Thank you so much for sharing, hope you will comment more in the future - we really appreciate feedback and do think it makes us better!
Really enjoy your videos and have noticed the new gold pins you both are wearing in the videos of late. Can you share what those are representing?
Thanks so much Dave!
🧷 🤫 🤐
Good on management. I'm sure they "looked up" who you are or maybe in your review you mentioned your high roller status in some form. I've worked the financial side of the service industry and this as a rule does not happen unless you are "someone"
I don’t know but do appreciate it for sure. We have been Platinum with MGM for a few years and have spent a lot on meals. Not sure
Totally agree. A big part of these high end restaurants is the top notch service. My wife laughs at me when I tell her I enjoy the server describing the food to me.
We are definitely one of those couples that would not return to a restaurant if service is poor, even if the food is incredible.
This one was a tough one. Casa Playa asked us to come back after a similar email review but we did not return. I had enjoyed Craftsteak in the past and really felt that the manager was genuine with his approach so we gave it another go and we are so glad we did.
I love you guys, I lived in Vegas for 15 years, what a difference now
oh wow when did you move away?
They 100% knew about your YT channel. Casinos have a creepy way of keeping track of their guests and their social media accounts. I wrote a very negative review on Tripadvisor of Planet Hollywood while I was still there. I mentioned in my review that my remote control was broken. I called the front desk for something unrelated and they asked me if I also wanted my remote control fixed. This was only a few hours after my review was posted.
You are probably right. Your story is kinda wild, there must be a good way to work the system In our favor without being a total skuzzbucket right?
Any service industry appreciates feedback good and bad it gives them an opportunity to get you back rather than lose you forever! Nice to see management that cares!
Totally agree, the manager was superb and made a believer out of me
At some times you have to say what you fill,that’s when things get done ,sometimes,and sometimes restaurants go overboard to make you,happy with the restaurant,the food looked great fresh and cooked very well the ingredients gave your meal that great flavor and color.don’t fill bad,sometimes you have to do something you don’t like.
You are right, thanks Brian
I have been to craftsteak quite a few times. I was surprised to hear you were disappointed in the past. I am glad that this time of went well
Just that one time, and it was my first meal of a birthday trip with family and friends so it just made it that much more disappointing. So glad it came back strong, since I always enjoyed it before.
With steak houses in vegas, I’d not go back, there are so many I’ve not tried yet.
If one of my favourite/regular places has a bad day I might skip for a while but will go back.
Glad they made it right.
This is what we saw, a place we had been to and enjoyed before with a bad experience. Had we never been we likely would have never returned, and simply put out the first video of the bad review.
I think it’s great they invited you back but I would have done it as a surprise walk-in to let them prove organically that the service has improved. Hopefully your follow up is more indicative of the “normal” rather than your first visit.
Thank you for your honesty about the comp, absolutely love your channel. You guys put out great content.
There was a time when it was what made me most made about other channels you know getting freebies but not acknowledging it.
Sadly if it wasn't set up I probably would have just never gone again. No need for another organically walk in experience when there are so many other great spots we still want to try. We will see which turns out to be the real thing in some time. Will go back but definitely not notify them down the road
I would go one more time. This is what restaurants do when they invite you back for a recovery meal. I’m in the business. They had notes on your resie and made sure you got a nice table probably in the best servers section. So it’s hard for me to judge on this experience. I think just going in with no notice to the restaurant would give a better idea. But also if you booked on open table, they can keep “notes” on there about you and previous visits. So keep that in mind too.
Thank you for sharing. We definitely felt there was some boost going on but honestly I would not have gone back again if it wasn't by invite I suppose. We will likely go back but it will be a while, so many great options in Vegas...Now I am wondering if we have ever done something bad enough to get bad "notes" hmmmm
@@JoshRachael lol. They will just say you had a bad experience and to be sure you get nice table etc. we don’t write nasty things in there.
Haha ok good to know
@@JoshRachael You should try having friends go instead. Just in case they recognise you. Probably extreme but probably a more sure way to know if they were boosting or not.
So, you liked the quality of the food, but the customer service aspect was less than stellar. Was it the servers overall attitude, or lack of concern? Thanks for sharing folks.
Less than stellar is an understatement for sure. We get it was the worst we had in Vegas for the first meal. Bad attitude and lack of concern, wrong orders and orders never take. Because they didn’t follow thru
I hope you see this question, I have reservations in 2 weeks(Saturday), is a sports jacket or blazer required for men? Dress or dress slacks for women there?
Vegas for the most part is wear what you want as long as you wear closed toed shoes as a guy nowadays. Very few spots require a sports jacket and this isn’t one we have seen. I tend to make sure to at least have a collared shirt above a polo but you will see people in them.
For women it seems pretty open as well
Basically think about the term business casual and you will be fine with that or anything above.
@@JoshRachael
Thank you! It is appreciated!❤️❤️
Awesome! Vlog I'm definitely Going" Yumm!!
It's so good!
Another great video. Had a similar experience there. I REALLY dislike complaining, so I didn't. The food was "good", but the service was atrocious. Haven't been back. Too many wonderful restaurants in town
Sorry to hear that. It felt easier to write an email rather than calling outright or leaving a bad yelp/tripadvisor review, would do that way again
Trust all your recommendations. Will be going here later this year!
Thank you so much!
I’m glad it worked out for you but there are so many other, great choices in town that our family has a saying: “we’ve been”.
Trust me this was not easy to return. Every trip we go we have at least 4-8 spots that just roll over to the next trip. Thanks so much for watching
Poor service definitely can ruin a good meal. It can also be the thing you remember most about a vacation especially in Vegas . We had a bad experience at a Vegas restaurant several years ago and that’s what we still talk about. Side note the restaurant went out of business . Glad you went back and that the restaurant made amends ! Enjoyed the video #wulffdendad
It is said how much it can affect you. We were so happy that the restaurant pulled through this time around.
Nice video...I like the way it's edited!!
Thank you, was a hard one to figure out how to do it together. Happy with how the grey scale worked for the older experience
@@JoshRachael It was a like a story. Nice!!
@@YouUsAndAIThank you
You guys are so down to Earth 🌎. Love it.. keep doing what ya do. 😊🍻
Thanks so much Marv
WOW THAT WAS AWESOME FREE FREE FREE. YOU CAN'T BEAT THAT AT ALL. THE FOOD REALLY LOOKS SO DELICIOUS. THANKS FOR SHARING, KEEP UP THE AMAZING JOB 😁👏🏽👏🏽
Thanks so much
A request..... 888 Japanese BBQ keep killing it.
that place does look great! thank you!
I may have missed if you mentioned it in the video but do you tip for bad service? I will but it will be 5% or less, once or twice I have left 0% but those were for the worst experiences regarding service. I have even left 0 tip and went and tipped the bartender separately in cash just to be surer they were taken care of.
We did tip the first experience but definitely not 15%. I’m actually unsure how much we did at the time since it was in August. It has to be epically bad all around to give zero for me
great video and good on the restaurant taking care of the minor complaint
Yes, thank you Tracy
Nice-da! Love your videos!
Thank you
when it comes to service, I will always give a place a second chance if the food is great. but if the food id bad, I usually never go back. Craftsteak was never on my radar before but it is now!!
This is a prime example of how we feel as well. We did not enjoy the food at Casa Playa so when they asked about returning we did not go, but the food was good so felt Craftsteak was worth trying again
Can't beat free. I hate leaving a bad review unless the staff has really earned it. In the end they are better for it. A place like craft steak can't afford to be upsetting premium paying clientele. Great vid.
Thank you so much!
I even screw up my own food! I go back unless it is a customer service failure, and the staff was rude.
haha I hear that! Thanks man!
I love your smiles on your intros!! Makes me smile!!
Thank you so much!
A $800 bill deserved A+ service. Glad they made up for it. Why did Craft not make it on your Steak house list?
This meal was after we recorded the steakhouse video and we struggled since we kind of consider it an Asterisk meal. It actually was a top 5 meal for us in 2022 in Las Vegas but we still questioned a little bit if we got some preferential treatment and felt it would be unfair to put it on the lists.
@@JoshRachael Good point. You almost need to go again and see what happens. Food looked great. We are staying at the Horseshoe in a few weeks and I need a great restaurant for a 50th bday within walking distance. What would you suggest for dinner?
For a 50th you definitely should go special. I would go for one of the restaurants overlooking the Bellagio Fountains. Bellagio is right across the street or Eiffel Tower Restaurant at Paris
@@JoshRachael Hi. I really haven't seen or heard of any great reviews on the food there. Have you guys eaten there? Mon Ami is always good.
@@alyssadiceflipper5201 We watch Bill & Lisa and Tom & Mindy (2 channels) and both have said good things about Eiffel Tower Restaurant, but we have not made it yet. We have only been to Mon Ami once for breakfast and unfortunately our food was cold. The setting was great but we have actually not returned since that time. I guess that could be a redo restaurant now looking back, since so many enjoy it.
Definitely as every restaurant can have a bad day love the vlogs
Ain't that the truth. When I was talking to the manager he discussed it's usually the first or the last table that has problems and we were one of the last tables that day. So glad it was better on the return
I went to Picasso last year, since it was always a favorite. The service was ok but the food quality has slipped, And for the price I will not go back.
Oh Shoot that is unfortunate, since that place is definitely not cheap, sorry for your experience
Rachael how did you like the anchovies on your Caesar salads? again thanks for the review
It was good! I was pleasantly surprised at the texture element that it added to the salad!
Thanks
We had a bad experience at Tom Colicchio's in the Mirage. The service was terrible. We won’t go back, as there is many other restaurants to enjoy in Vegas
Oh Shoot. Don't blame you. If we had not been there before we likely would have simply never returned.
I’m a server in a high end restaurant here in Michigan. I try not to be critical. As you stated a server can make or break an experience
They get two blind chances if the food is worth it. For this invite I'm a bit skeptical that your service is being influenced by being a guest of management too ... even if you are observing on a day. But heck if your negative review help influence training then good on them.
Understandable
I adjusted as I caught your ending. Hopefully at that price point the service needs to be stellar.
Agreed! You are paying for the all around experience not just the food at places like this
SW Steak 5 yrs ago. We are WYNN people but now prefer Jardin.
Interesting - thank you!
Agree with everything you said☺️🍷
Thank you!
A couple that splits the bill?? Did I hear right? 😮😅😅😅
The bill in reference for this video was when we had a table of 5 with 2 couples and a single for $800 that we tried to split
@JoshRachael Ah makes sense, I usually just pick up the tab and they zelle me accordingly. Makes it easier for all parties.
@@jaydiaz3249 Understandable, just figured we would ask. Odd to split it by room charge but not by credit card though right?
If service is that bad than go on Trip Advisor and review the places you eat
That is basically what we did with the email review. This way at least it got to the right people and it wasn't just us bashing the place publicly
To be honest, Tom Collico doesn't have the attitude or passion for restaurants anymore
Yes he's a famous "has been" chef. He opens food establishments, hires GMs and basically isn't involved. I'd never go to any of his restaurants personally. And I feel the same way about Paula Deen, she has all these restaurants and visits them maybe every 5yrs or so
What do you think about Gordon Ramsey?
How do you know how involved he is? You know him personally?
Nope, I never go back. Too many awesome restaurants in Vegas to try who would gladly take my money *and* give me good service!
This is the first time we did retry a spot after a disappointing meal. Glad we did it but the service from management after the event was key to us going back for aure
I'm taking this review with a grain of salt. I assume you let the manager know you were the people who had the bad service last time and were invited back, so of course the staff was told to give you great service. The way to see if the service had changed for the better was to go in like it was your first time there and see what happened. Also, a comped $500 meal can make a review biased toward the positive. Just my opinion.
Thanks for the view. Don't disagree with you. The difference is that we simply would not have returned if the manager did not reach out to us and assist with the reservation, we would have just put out a bad review and moved on last summer. Trust me we do compliment the meal with an asterisk attached to it.
Hmmm, after seeing this video. Have to wonder if this was a make up by the restaurant. Sorry but this is how we see it. We will pass on this place.
we definitely have an asterisk attached to it and that is why we are fully honest with it for people to make their own decision
@@JoshRachael Let me add as an edit that we 100% appreciate your letting us know that they comped the meal without your prior knowledge. That’s huge. Just being honest here. We still think that the restaurant was just trying to CYA from the previous video. Regardless, we still think that the two of you are awesome. Love your videos.
@@glavegas0010 Thank you!
I would give Rachael everything for free. Just for her smile.
NYNY said the same thing!
It's Ok If they paid for you All!! You're giving their restaurant" Good Reviews bring more People/Money" that's a Great! thing.. We need Moderators for these Negative" Folks"" lol
Haha no worries, thanks so much Tia!
I wish you could help homeless people or something useful!
Please share with us what examples you do to help us work on this
patti, what sort of nonsense comment is this?
How do you know they don't? They don't need to share that unless they want to. I help people all the time and don't broadcast it on you tube.
I know right....imagine 2 people working hard for their money saving up and then having the audacity to spend it on themselves and have a good time. They could being doing so much more with their time and money, like leaving stupid comments on TH-cam videos like you do. ❤#homelesspeopleunsubscribetothischannel
I’m fascinated, Patti. Please share with us all your charitable endeavors, so we can be inspired by, and hope to emulate, your kindness and grace. 🤔