Day 156: Surface Book 2 - Disappearing dGPU
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- เผยแพร่เมื่อ 3 ต.ค. 2024
- / laptopretrospe1
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I've heard about this a lot in the comments before personally experiencing this for myself, but I am glad to say that the issue is a temporary one and there are ways to fix it. Please enjoy this exploration of why the issue likely occurred and what you can do to fix it.
Special thanks to Dalton Adkins for his great tutorial on re-installing your Surface Drivers:
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Just recently bought my surface book 2 15" and my gpu also keeps disconnecting mid gaming, i uninstall 1060 gtx gpu and have to re-install to continue, i've got the latest update and this still seems to happen. Any suggestions?
Firmware update package.
@@LaptopRetrospective which one? i've downloaded the latest firmware update package literally just then. Restarted and done the whole shabang but it's still disconnecting the 1060gtx
You need the one that matches your build version of Windows. If you contact Support they can walk you through the steps.
@@LaptopRetrospective So the latest available one to download is the 18362 but I've searched on my SBk2 and it says it's version 18363. Is there no hack where i could potentially choose when i can disconnect the gpu rather than it just disappearing on me mid work/game
Hrmmm. I'd give support a ring to ask, they'd know better than I.
Thank you for the shoutout and glad I could help!
You are most welcome. Thanks for making such an awesome video. 🙏
Thank you for the video. It is really nice to nerd out with a like minded TH-camr. I just upgraded from 13" SB1 base model to 15" SB2 with i7 and GPU. What a difference in performance and display clarity with my 42 year old eyes. Plus the larger model fits on top of my lap, instead of wedged between my thighs and knees. My leg skin and hair no longer gets pinched when I adjust the screen angle 👍
Glad to hear you've found a solution! Good it works well for you.
4:50 for fixing the issue. you're welcome.
I had this issue for a few days. I did solve it in the end with one of the firmware updates. I found interestingly enough if you try to find the firmware update page for the surface book 2 you can come across 2 different versions of the same page. One had 2 downloads the other had 3, both legit microsoft pages just with different content.... The update that fixed it for me was SurfaceBook2_Win10_16299_1802809_0.msi. This does include a firmware update on reboot so take proper precautions when installing(plug into power, have charge ect....) if you are going to try this way. Pretty crazy to think that microsoft don't use their own product as one of the test environments, or under tested before shipping updates....
It's not too crazy to imagine in this case. If it was for Spectre then I think they'd get it out the door to all customers ASAP, then worry about the minority Surface Book users. Wouldn't make sense to delay an OS patch for all users to fix it for a small market share.
This issue still happens to my original Surface Book... it has been improved though, used to be very frequent but now is ~1/20 times I need to use the dGPU... mostly happening after waking up from deep sleep or hibernation.
Quick solution is to detach and re-attach the clipboard so not very time consuming, but a bit annoying nonetheless. Something I also noticed is that you can physically clean the protruding connectors with cotton and absolute alcohol and it does wonders... almost no recurrence for a long while. So in my opinion it is a mix of Software AND Hardware issues...
I love my Surface Book... it has been awesome this past 2 years, and it has given me freedom of working locations for my engineering and design projects... I look forward to updating to a Surface Book 3, since I can't justify upgrading yet... but definitely the best device for my type of use.
Interesting. Thanks for the information about your experience.
I didn't really care about the GTX1050 in my 13" when I bought, but recently I started using it to make a 3D design in SkethcUp, and I did notice that the 1050 was gone in TaskManager... But it came back on reattaching the dock... Good to know that it is a software issue, because I don't know better than that my SB2 has had this issue (but again, I probably started using the GPU after the "breaking update" :D )... But also, my device is running very hot when idling, or even when in sleep (sometimes the GPU fan comes on at full speed when I wake it), which also appears to drain the battery fairly fast (Intel GPU and CPU are not working overtime, and I have it on recommended and sometimes on better performance settings)... I think I'm going to wait for this dedicated GPU issue to fix itself by updates, since it's not really that big of a deal for me, but hopefully it also fixes my running hot issue...
Sparky Rih Hey im debating on buying the SB2 or the macbook pro for the college, i also do some 3d modelling and graphic design, so you think that Gpu issue is that bad?
Well, like this video describes, there is a work around which appears to fix it... And it will most likely be fixed by MS in the near future... For me it isn't that bad because I rarely use the GPU... But when I do, I just need to redock the tablet, worst case I've had is that I had to redock it 3 times before I could finally startup Sketchup and do some work... I do have to keep it awake though, because when it goes to sleep, it will most likely come back without the GPU, which makes SketchUp crash etc. etc.I wouldn't worry about this issue when making your decision, it does appear to be a temporary software issue...
Thanks for answering this Sparky, I agree wholeheartedly with your assessment.
Sparky Rih Thanks a lot! I will keep that in mind to see if i buy the SB2 for my studies
Wow you are the first TH-camr I came across who actually replied to every comment. I have a question too, if you may. :)
Are there better devices for students who would only use it for note-taking, writing essays and browsing with at best 10 tabs open while doing researches for finals? I need portability, smooth running and durability for 2+ years. I can buy this on their own site for €1359 right now (excluding the pen). Is this my best option?
Doesn't sound like you need a dedicated graphics card if you're not gaming or doing heavy lifting. If the detachable tablet isn't a hug sell there are Dell XPS' and HP X360 that are pen and touch screen equipped. As a student, both companies have discounts I believe but the HP warranty is more straightforward. Lenovo has some great ThinkPad sales right now and the best warranty options in the industry. What else can you tell me about your use case?
Hi, have you updated the firmware ??
Do you still have the same issue ?
Is it really a hardware or a software problem?
My Surface book 2 dgpu started disappearing yesterday with no reason.. it was disappearing before while using Adobe apps and doing intensive graphic work... but now it is doing that for no reason.. what could i do?
As I mention in the video the firmware fixed it for me. The problem in my case was entirely software. If you're not sure about the process, contact Surface Support, they were great for me.
I spent several weeks with a Microsoft tech going back and forth about this. After exhaustive test I had the exact issue you're having and it is a hardware issue. They will send you a replacement unit after verifying without any issue. You will however have to give them a credit card number and they will hold the full retail amount of the replacement until you return the damaged unit.
Not sure about that it is a hardware issue as they tend to not go away. I wouldn't be surprised though if the rep you spoke to felt it was easier to swap the device out, especially given the amount of time you spent troubleshooting the issue. I've yet to have the issue resurface after the firmware and software updates that have been rolled out.
Might be different rules for different regions.
I had this issue with a Asus laptop once and could never solve it
still have this issue, can't find anything online about it other than people having issues. I need help and can't figure this out after factory resetting :/
That's unfortunate. Hopefully you can sort it out soon!
Having this problem in 2021, and Dalton Atkins video is no longer available :(
That's a real shame. ☹️
@@LaptopRetrospective found a fix though, idk if this is what the video had but I ended up uninstalling all the nvidia programmes on my computer and reinstalling
It's been a while since I've had to troubleshoot this problem so I don't remember.
I feel a little uneasy now. I don’t know if I should buy a Surface Book 1 now, since I can’t afford a brand new model and will buy used soon.
Don't get a SB1. Too many improvements were made to the 2. If you buy a 2 used, make sure it has warranty coverage.
wow, detaching the screen actually works
This is why I sold my surface book and bought a macbook pro. I had this issue for months without solutions. I’ll switch back when Surface Book 3 releases. Surface book 2 lost me
That's too bad but I get your need for a device that works. I had the issue for only a few weeksor so before a fix was given to me. Rudy and I didn't need the dGPU during that time.
I've the first iteration of Surface Book and I've the same issue, the dgpu is disappearing erratically, especially when I use the official driver installed by GeForce Experience.
With the official Microsoft drivers for the dgpu it wasn't disappearing.
I've the latest firmware and latest version of Windows 10.
I was complaining with a Microsoft tech agent about the latest Nvidia driver were updated in april 2018. Pretty old.
The same tech agent suggested me to download the Nvidia drivers by using Geforce Experience application.
Quite strange.
Strange indeed. The workaround I've referenced seems to work.
Great video. I'm planning to get a surface book 2 13.5 inch. I saw a video of how we can actually stick the pen on the right side of the screen on SB2 15 inch model. So I have a question, can we stick the Microsoft Pen to the right side of the screen on SB2 13.5 inch?
No you can't, but there are a few magnets on the device that let it latch on. Let me know if you have other questions.
Hello
I'm planning to own this device, and the only way I got to order it is via amazon, so I'm a little worried about the warranty & support things, especially that I live away from the US.
the thing is that I'm really concerned about the GPU issue among other minor issues, so is there any updates 'bout this specific problem?
And I also need to ask about your experience with reading Ebooks, is the 15inch tablet mode is OK with "reading"?
I'm using the 13 inch here. dGPU issue is gone but if you can't get any warranty support then it's hard for me to recommend it since if you run into any trouble the costs for out of warranty repair is a concern.
Ive been doing so much research on what laptop to buy and I settled on SB2. Was looking to buy it in a few days but now this....
This shouldn't influence your choice. Every machine has its growing pains and this is one of the solved ones.
Laptop Retrospective Can I just say I really appreciate the fact that you reply and help out each and every single person that comments. You've been really helpful in making my decision to purchase this computer. You're one of the two youtubers im subscribed to who have that kind of interaction with their subscribers, keep up the work man, itll pay off!
Thanks Prime Time. It's what I feel I'm here to do so I'm glad that I'm able to help. Much appreciated and honoured to have your support.
Surfacebook 2 doesn’t have a thunderbolt port so we can’t use external gpu’s right
Right, that and if you have the i7 it has a GPU already.
I’m sorry, but I’m not really tech savvy or “smart” when it comes to things like this but what exactly was the problem? And should I be deterred from purchasing the Surface Book 2 because of this? Thank you!
It's a problem that has been patched out. You shouldn't be concerned. The dedicated graphics card in the i7 versions of these units is in the base, where the rest of the computer is on the tablet and they weren't talking with each other. But as I said, fixed.
Same gist: how do we know when or if this problem occurs?
If you go into Device Manager when the base is attached (i7 only) and only see an Intel GPU listed under Display Adaptors. Hope that clarifies.
I've not had this particular issue happen to me, at least not the GPU totally disappearing, but I will say that I've had issues with games not recognising the GPU and not having it kick in as the default graphics card. Overwatch was doing this initially and Far Cry 5 was infuriating when it wouldn't keep the 1060 as the default GPU in its settings menu, despite restarting the game to apply the settings.
However, after a while, perhaps through restarts and the occasional update, I have had no GPU issues recently.
I think Microsoft are slowly but surely getting there with updates and patches to smooth out the kinks in the SB2 experience.
Agreed. I think a fair deal of those problems had to do with rewriting firmware to work better after the Spectre patching.
I have a doubt as I've been working for years with an electronics and repair laboratory, if the surface book 2 GTX 1050 GPU card can be attached to the surface book 1 base, if there is any adaptation for this my friend, just a question... the connectors are practically identical, I don't know if updating the firmware....
The bases are not interchangeable between generations.
When you buy this product
do u need to buy full microsoft office?
It doesn't come with it but you can get a bundle with the warranty, office and a case for a good price.
Win 10 1803 on SB2 - Menu Start's "Settings" button doesn't work. I see many issues when I google it. Have you got simillar problem?
Seems to work okay here.
For university do you advice this or Hp Spectre x360? I am worried about the longevity of the SB2, with these problems, also because of the amount of money it costs
See your other comment. 😁
I brought my SB2 in March and it's recently decided to ditch the dGPU entirely. I went though all the fuss of trying to get Microsoft Tech support and all they did was to get the update from 1809 to the latest 190-something and it still hasn't fixed the issue. Any suggestions?? I live in Australia, so we have practically zero in-person support options.
I can't help but think that I got a defective unit
Can you confirm that you've done the Firmware Update? It sounds like only your OS was updated.
@@LaptopRetrospective Yeah, it's on the 1903 firmware and it's still having problems. Every so often the detach thing even craps out still. I'll have to get back in touch with tech support maybe. They'll probably tell me the exact same thing again though.
1903 wasn't listed when I looked? 1901 was the latest. Take a look at this article and let me know if you've seen it before. support.microsoft.com/en-ca/help/4023482/surface-download-drivers-and-firmware-for-surface
Hello, I have problem... my surface book 2 shows my graphic card in the device manager but when I try to open the nvidia control panel it says that it's not connected... I've tried everything to fix this problem and it still doesn't work. What should I do? Help.
Have you tried installing GeForce Experience and updating the drivers from there?
yes i tried that
Hmmm. Usually that only happens when it isn't detected at all. Have you tried uninstalling all Nvidia software from the machine and starting fresh? Does GeForce Experience detect the card and install properly?
Should i get the 13.5inch model with 8gb of ram and a 256gb ssd or the 16gb version with the 512gb of ram?
Well, there is a lot going on between those two models.
First off, you cannot get more than 8GB of RAM with the i5 Processor which is several generations old now. Conversely, you can only get the i7 with 16GB of RAM. That is without going into the hard drive sizes.
Not only that, but the i5 has integrated graphics only, whereas the i7 comes with the GTX 1050.
One costs CAD $1,729.00, the other costs CAD $2,899.00. So what's more important to you; power or price? I'm also curious what you plan to do with it since your use case will also dictate which one will provide better value for your use.
Hope that makes sense.
Laptop Retrospective Thank you. What about coil fieping. Did you notice something when charging? I heard a lot about it on reddit and other stuff.
Sorry, did you mean whine? I have yet to hear any. So it either doesn't so it or I can't hear it.
Had the same issue with surface book 2 and Windows 1903, GTX 1060 was disappearing sporadically, CAD and gaming were impossible as the related programs crashed every time. In my case the problem seems to be solved since I installed recent drivers for my SpaceMouse from 3Dconnexion. Perhaps somebody can confirm that?
Very strange. Not sure how the two would be related. Maybe check to see if an update was pushed out to you via Windows Update?
I am currently looking to upgrade from my surface pro 3 to surface book 2. i am undecided on what spec is should go with, whether to go with the i5, 8gb of ram and 256 SSD or to go with the i7, 8gb, of ram and 256gb SSD. I am a doing a computer science degree at university and from someone who has been using the device for a longer period of time than most reviewers, what would your recommendation be?
Pairing an i7 with only 8GB of Ram seems like an odd choice to me. Also, the difference between the i5 and i7 is a dGPU as well. If your computer science program will benefit from you having a dedicated graphics card then that is a big part of the discussion. Will you be using the touch display or the detachable screen? If not, there are other investments to look at as well. I might suggest you give this video of mine a watch: th-cam.com/video/w75BSMAIF9c/w-d-xo.html
I5 and i7 are fanless on the 13 inch with the exception of the dGPU.
Do you know if usc-c hubs (with usb, ethernet, video output) work with the SB2's non-thunderbolt usb-c port?
Any USB C hub should work. I haven't used one yet so I cannot speak from personal experience.
they do, but you are stuck with 2160p 30hz display output, if you get an adapter that only has one video output you can get 2160p 60hz
Hello @laptopretrospective ! I would like to ask you, because I'm struggling with a sleep mode during the first weeks of usage on my SB2 512. Am I having the sleep mode turned on when I click the power button or open the lid and at first Microsoft logo appears? I think no. And that's the case because I cannot find "sleep" mode option in waking settings - only "hibernation", "do nothing" or "shut down" (That's what I found in Power options -> Advanced Settings -> Power Buttons and Lid. )
I think there should be sleep mode as well...
Strange. It certainly exists. What version of Windows 10 are you running?
@@LaptopRetrospective 1803. This was solved because just after writing that question I realised I could have change it with applying this video tweak for turning off the screen for spotify background listening. th-cam.com/video/9o-3-EayO-Y/w-d-xo.html
After restoring regedit option it is working as it should be! Sorry for that.
I will write about the one bothering me issue into next comment, maybe generally for all Win 10 users but still, we're SB2 users :)
Very cool. Glad you have a solution.
I've been binging your series on the SB2 to decide whether or not I should buy one. As a student I don't have the $2600 for the SB2 core i7, but I love the design and features of the SB2, especially the detachable table feature.
I would mostly be using the laptop for note taking and writing up assignment, as well as some amateur music making on the side as a hobby.
So my question is: if I was to buy the cheapest base model of the SB2 13.5" which has 126gb storage and core i5 8gb ram would I be better spending the money on a different design, or would the laptop work fine for those needs and be worth the smaller storage ram and only i5?
To me, you lose a lot with a base model. But you would be the best judge. I couldn't work with such a small hard drive for example. You might want to explore other options. Also don't forget warranty costs.
@@LaptopRetrospective ignoring storage space is the core i5 a huge step down from the i7 and would that make huge impacts on the laptops performance, considering I'm not going to be doing anything intensive.
It is a huge step down. The i5 is seventh generation while the i7 is eighth. For my use case, that was a big deal.
I use my laptop for work. I don't think I could deal with these typical windows os issues popping up frequently. ugh why windows why!
I also use mine for work and love it. Very stable and as I mentioned this issue has a fix.
Where in device manager do you check whether the dgpu has disappeared? (Specifically which sub-tab)
Sorry, I switched to the surface from a MacBook recently, so I don’t know my way around windows 10 that well.
When you open Device Manager ( just type it in the start menu search) look under Display Adapters. There should be two listed if you're SB2 has a dGPU. Let me know if you have more questions!
Fortunately, it says my surface book 2 has a dGPU. Thanks for the reply, and keep up with the great content!
Yours is probably all patched up. I think this bug is now somewhat rare but got a fair bit of exposure.
Insider builds haven't solved the issue for me, In fact, nothing that anyone has suggested has worked. The GPU keeps disconnecting while running software like android studio, adobe premier, Maya, unity, photoshop, etc.
I need a legitimate fix, as this causes apps and windows crashes
Very strange. Have you done the Surface Firmware update?
Would you still recommend it? Im from Ecuador and thinking to buy it from Amazon since its out of stock on the MS page, but im afraid that if it come with a problem i would not been able to get some support, also thinking in buying a Mac book pro 13” but the integrated grapichs card will no run 3d programms, so i can pay the base model of the 15”, can you advise me plz?
Are we talking base model Surface or MacBook?
Laptop Retrospective the Sb2 i can afford is the one with 16gb and 512gb, the macbook 15” base model is the one im talking about, but no sure if the Radeon pro will fullfil my needs
Not aware of how many 3D programs support MacOS either. I know quite a few people that do 3D work but none use a MacBook for it.
I just bought a surfacebook 2 15, and everytime i open the laptop i hear a sound similar to unwrapping a candy, does it happen to your surface book?
Yep, as far as I can tell this is normal. No signs of wear or damages.
Oh okay, thankyou
No problem. I know it's a bit strange but I've got no concern so far.
Sorry, but the problem is still there. I just installed the nov cumulative update from windows update, rebooted and the NVIDIA GPU is still missing. I fixed it by just dettaching the monitor and reattaching it. That is so dissapointing.
Have you tried an Insider Build or the Surface Driver Update pack? Sorry to hear the issue is present but it isn't permanent.
@@LaptopRetrospective it's just the regular windows update. I don't plan to mess with the computer as I usually do... so tired of these types of errors..... gonna have to wait until the next win update see it they fix it there... =/
I'd give it a try. Worked like a top for me and didn't require much. But to each their own. Best of luck.
@@LaptopRetrospective btw can I check for hw errors in some easy way?
There must be some surface tool for checking gpu issues, yeah?
hi laptop retrospective! hows your SB2 now? how many days have you had it? any new issues? is the gpu problem resolved already? thanks😁
Still going strong, no issues to report, waiting on something to arrive before doing another update.
@@LaptopRetrospective thanks so much! your responses were very helpful. was thinking on getting a SB2 15" w/ 512ssd. looking forward for your next update!🤔
Nice. Let me know what you decide and hopefully it won't be too much longer.
Hi LR, do you use the SB2 in tablet only often? How did the battery life hold?
Not for long periods, at least not yet. Battery is reported to last about 3-4 hours depending on how you push it.
5 hours is the most you'd get from low usage. Remember that most of the battery is in the clipboard.
Along with this issue of GPU, does anyone else experience the power button does not work when turning it on unless I detach?
Had that issue for about a week ages ago. Was thinking of doing some filming on it but then after a firmware update it went away.
Do you know which update is that! Mine still has this problem and I’m getting frustrated.
Last update I have listed that's not an insider preview for drivers is Surface System 1.72.139.0
And as I say that there seems to be another new update.
Going over to a different brand of hardware. My SB2 is now just a regular shitty computer.
Do you know if they fixed this issue yet or is it still a problem
It's been fixed for the better part of 6 months. People still occasionally report it when they buy new units and haven't updated them it seems. Again, check out my playlist for the Surface Book 2 or search the channel for the video. I'd post it but I'm mobile and the YT app hates links.
Hi Laptop Retrospective,
I'm considering getting a Surface Book 2, but I've been hearing that there are "a lot" of issues with the hardware for the SB2, but so far this is the only specific example I've been able to find. Do you know of any other issues that have been circulating around this device? I'm torn between the ability to switch between laptop and tablet with this or the tried and true reliability that comes with a MacBook pro. I highly value longevity in my devices, especially when shelling out this kind of cash.
Might seem like a silly question but what is longevity that is acceptable to you? With either machine a warranty in my mind is a must and that is a part of that conversation.
@@LaptopRetrospective ideally I like my laptops to last 4-6 years. I know the Surface Books are new, and so it's hard to say how long they will last for sure. I think that's the only thing keeping from buying it over a MacBook is the uncertainty and newness of this kind of device.
And hearing about all these issues had me a bit spooked, but like I said, this is the only specific issue I've actually seen. All the other things I've read never say what issues they are talking about.
Well MacBooks haven't had the greatest track record for parts in the last few generations from keyboards, dongle compatibility, thermal issues, lots going on there. All I'll say is I've enjoyed the Surface Book 2 and with a three year warranty I feel well looked after. Hope that helps. Let me know if there are other questions!
I see. I think I'm a bit out of the loop as I haven't bought a laptop in about 4 years. Thank you for actually responding to my comment. Not many reviewers respond in my experience. I think I'm going to take the plunge and get the Surface Book. From what I've heard it's exactly what I'm looking for, and the "issue" I've seen don't seem like deal breakers.
I'm thinking of buying this model for Christmas should I go with this one or should I go with the xps 15.
P.S. should I be worried about the xps thermal issue or is just exaggerated
Depends on whether or not your going to use the detachable screen.
@@LaptopRetrospective not really but I plan to do some moderate gaming, school work, and some media consumption such as youtube, Netflix, tumblr, etc.. and I was put off by the xps 15s rumored heating problems
Check out WesternGentsUnited for his coverage on the XPS line. He puts them through their paces.
@@LaptopRetrospective ok thank you
Can you please help me its urgent ... I recently asked my friend who was coming back from USA to buy a surfacebook 2 for me lowest specs and send it via my father back to India. He said to me that he needs to open the box and send it due to customs problem , I said ok , I got the laptop today but the laptop dsnt seem to be new at all .. the laptop looks used and dirty , I want to know if the laptop he bought for me is new or he sold that one and took money and sent a used one ?? I have the pic of the bill he sent me of new one , how to know if the laptop is the same or is it different one ...please help urgent
The serial number is hopefully on the bill of sale you have. You can find all the identifying information by detaching the screen and looking at the base where the tablet meets the base. There is all of the information, including your serial number. Again, you have to detach to read the information. I do not know the customs laws for your country, but opening the goods sounds like it would have been a way to try to get it in duty free, which is a bit sketchy for the both of you. But that would be your first step to see if the serial numbers match, then you can check the order number to see if they bought it at a store because then it would still have it's 1 year warranty activated via Microsoft.
@@LaptopRetrospective it was bought via store .. I will check immediately ...but how to check if warranty is there is not ??
support.microsoft.com/en-ca/devices
Thankyou so much :) it really helped and it was all original :)
Glad I was able to help!
How is the battery life so far? I can’t decide if I buy a MacBook Pro 15 or the SB 2 15.
I'm enjoying it. Lasts my work day, but I'm sure you know that there are lots of things to consider between the two units on top of battery. Those machines meet two very different needs.
Surface book 2 alllll the way
This laptop is still above my disposable income, would the surface 1 with performance base be a good buy? Or keep saving? I’m a gamer and college student!
Do you mean the first Surface Book? I wouldn't buy the first one at all.
Laptop Retrospective Thanks!
No problem. There were lots of updates made to the 2 over the 1.
SB1 with 940M same problem...
Probably a similar fix. Firmware update.
Have a question regarding your Surface Book 2. I bought one recently and have run into an issue when connecting it to a Surface dock and two ASUS monitors. Specifically, internet connection drops if I close the screen on the SB2. Tech support concluded that I have to leave the SB2 screen up. This does solve the internet connectivity, but I would prefer to work with the SB2 screen closed. Do you know if this is accurate with the SB2? My old HP for example had no problem with the screen closed while connected to two monitors.
Interesting scenario! I haven't tried something like this yet but I suspect it has to do with the magnets in the base and display triggering a sleep mode in the firmware so it is not unexpected. My only suggestion would be to detach the tablet and flip it around before closing it. The screen will still be on but at least it would take up less space. Might also add something to your workflow to have a giant touch surface.
Tech support seemed to suggest something about sleep mode, but it wasn't clear due to some communication issues. Do you know of a way to override the sleep mode with the screen shut besides flipping the tablet around? I do appreciate the thought about the third workflow and touchscreen space though.
One possibility I've found with someone stated a similar problem was the need to update the Firmware of the dock itself. Here is the support article with links to the tools needed:
support.microsoft.com/en-us/help/4023478/surface-update-your-surface-dock
Also, if you open Control Panel from the Start Menu (Gear Icon) and type "lid" you will get some helpful settings as well that might solve the issue. Just keep in mind that this would be regardless of the dock being attached or not. (Control Panel\Hardware and Sound\Power Options\System Settings)
Let me know if that doesn't make sense.
Yep. We ran through all of that as well. If you hear of anything else, let me know. If I find any other solutions, I'll reply as well. And thank you for the long term review of your SB2! It was pivotal in making my purchase.
Cheers, sorry I couldn't be of more help. But at least they went through some of the same steps, that's good to hear in some ways. 😁 Best of luck and thanks for the comments.
Bought my unit 6 days ago, and this just happened now. So it doesn't look like something that's been patched.
Have you done all the firmware and software updates? I doubt that they're factory patched. That also assumes your unit is the from older stock.
Simon Heller same
Check my reply to Simon, you will likely have lots of patching and updates to do out of the box.
I've done all the standard ones, at least the ones that windows was able to find when I looked for updates.
Wouldn't hurt to do some driver updates, the video linked in this one has some instructions and download links. I'd also suggest giving Windows Insider a try to make sure the latest updates are being pushed.
So is this fixed now?
Issue has not returned.
@@LaptopRetrospective what do you mean has not yet returned? You mean it was solved? So the issue does not persist now?
That's exactly what I mean. Has not returned, has appeared to be solved, didn't persist. People that might be reporting it still likely haven't applied all the software updates it of the box or are having a different issue than mine. Hope that helps make things very clear.
I'm stuck between the surface pro and surface book for university, I'm looking at an i5, 8gb ram and Idc about the storage, which would you recommend? I'm leaning towards the surface book for the bigger screen, and better keyboard while still being a detachable 2 in 1
Screen is indeed bigger, but it will really come down to personal preference on the keyboard situation. Remember the Surface Pro is not going to be fun on a lap with the type cover. Cost wise is interesting. On the "Surface" the Pro would seem cheaper, but as soon as you add the type cover, pen and etc, it is about the same price. For example, the cost of the unit spec'd as you'd like is CAD $1,649.00 (Education pricing available btw, this is just to compare without any discounts), once you add their Surface Pro bundle (keyboard, pen, Office, case and Microsoft Complete) it is CAD $2,027.19. The SurfaceBook 2 as spec'd is CAD $1,979.00, but does not include the pen, case, Office or Microsoft Complete. If we factor those in, then it's $2,446.99 ($2,467.98 bundle price includes a case).
So regardless it is a difference of $400 CDN. If you can, handle both devices in person before making the decision.
Laptop Retrospective Thanks man, I have toyed around with both, I actually have a surface 3 right now that I used throughout high school, with an atom processor, 2gb of ram and 64gb of storage. I have no idea how I have used it for 4 years lol. Thank you again for your advice, I still have time before I buy though so I'll wait and see if anything in the market changes. 🤙🇨🇦
Right on. Glad I was able to help. It sounds like you have a pretty good idea what the Surface experience is like and know how to manage it. Anything will be a step up from an atom processor too.
I think form factor as LR pointed out, plus whether you need a dGPU or not, should be the main points that factor into your decision.
Also, shout out from Van Isle 🇨🇦😁 I got my SB2 15 inch here rather than back in the UK and saved myself ~£200/$400 CADs. Having to get a plug adaptor for when I go back to the UK is small change.
I want to get surfacebook 2, 15inch -i7-16gb-512ssd
What do you think overall about the laptop, is it worth to buy it or not? Did you have any issues not including this one etc.
and do you think that is better getting the sb2 than MacBook Pro 2018?
Thanks
Depends on what you need your computer to do. I'd suggest taking a look at my Psycho Tech series of videos to help you make that decision. I still use my 13.5 SB2 every day.
Did you have any problems with the laptop?
I will be using it for the programming , video and photo editing mainly
No problems to report beyond the one I've documented here. That and I'll be letting you know if any others show up with more video updates.
Laptop Retrospective good 👍🏼 I’ve sub 😉
Thanks for the support!
Thank you for your good content , I have one question, I'm a web and software developer student (websites, android apps ,desktop apps ) I went to buy a new laptop but I don't know which one is better for me .I'm looking for macbook pro 15 , surface book or Dell xps 15 . I play sometimes to shooting games
If you game, to me the MacBook is out of the running. If you're not going to use the detachable screen and other features unique to the Surface Book 2 then there are other options. I did a Psycho Tech video on this kind of thing that might be helpful.
Thanks allot I gonna watch it
Let me know if you have more questions after.
Yes please, what if I don't play games ,is the MacBook pro good for programming and photo editing? And what if I use an egpu still not good for gaming?
Can't speak to programming on a Mac. I'm wary of their repair practices so I'm not a huge fan of them these days. eGPU compatibility with Mac's is also still new territory.
Would you still rate this product as I’m thinking of buying the i7 16Gb as well. Just wondering if you’d still think this is a viable alternative to detachable screens.
Really depends on your budget and needs. What do you need it to be able to do?
Laptop Retrospective i’m doing a lot of photography and editing and also wouldn’t hurt to play a couple of games here and there but I would love to have the detachable screen to use as it’ll be easier to edit my photos and work on my assignments. But yes if I’m paying 3 grand I need to make sure this is the right choice.
If you're absolutely sure you need the detachable screen, there are few that are better. There is a Dell XPS fold over that is also nicely spec'd but I'd also consider your warranty service and options in your country. Where are you located if you don't mind me asking?
Laptop Retrospective I’m in Australia
Pretty sure you have good government backing of warranties down there?
Personally they should have made the screen part a little bit thicker and put all the stuff in the screen. And add a thunderbolt connection for external GPU
I hear what you're saying, to help the tablet be a bit more independent, but then it starts to meet a different use case and becomes even more expensive.
Driver update?
What's the question?
@@LaptopRetrospective first thing I did when I got my 15inch was download the latest drivers from NVIDIA and I pretty much keep on top of them. I wondered if this issue could be resolved or worked around with a different gpu driver
Seems like it has more to do with Windows 10 and the Surface firmware. Your mileage may vary.
I have the same problem with my SB1 after the latest WIndows update!!
After the latest update eh? Strange. I'd be curious to know if either solutions I suggest help.
I just uninstalled nVidia driver and reinstalled it, worked fine for me till now.. no auto disappearing till now... the problem still is the very slow TaskView .. I can't find any fix to this!
Have you tried the firmware updates? There was one pushed yesterday through Windows Update. Also, you can try the slow ring build. Let me know if those help.
Radiologist's Creed how's your sb1 doing?? I'm planning on getting one soon and I just want to know how it holds up.
Timmy Davis sb/sb2 is an awesome versatile machine that have many irritating issues.. If you are OK with these stupid issues.. Go for it..
Otherwise go buy a Macbook like every other grown-up adult
I've been looking into SB2 a long time now. Would you say it's worth buying as of right now?
What do you want it to do? What is your planned use case?
Laptop Retrospective A mix of school, gaming and photoshop
Do you see yourself using all the unique features of the SB2 like pen input and detaching screen?
Yeah that is what I had in mind
If you're going to use everything the SB2 has to offer then you'd be hard pressed to find another machine that can do all it can do. If there are features you won't use, then there are other options.
✅Ihad the sime problem with surfacebook 3.
The invidia gpu was nit detected, i detach and re attach the screen and it works.
Glad you got it sorted out. There are a few fixes out there depending on the cause.
this happened to me the other day while gaming. blue screen with a message about 1050 not being found or something. restart fixed it...
Interesting. Never had the error message but I presume that would happen if it was actively using it and it went missing. Kinda like ripping the card out of a desktop. Would be interested to know if the fixes detailed here would stop it from happening full stop.