CNA | Talking Point | E31: Are food delivery services worth the money?
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- เผยแพร่เมื่อ 29 พ.ย. 2019
- Seven in 10 Singaporeans use food delivery apps, like Foodpanda, Deliveroo and Grabfood, at least once a month, but are such services worth our money? What does it take to get a meal from kitchen to doorstep, without any compromise to quality?
About the show: Talking Point investigates a current issue or event, offering different perspectives to local stories and revealing how it all affects you.
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Kudos to all delivery riders, you guys are the heroes, no matter rain or shine, you deliver. Thanks!!
Thanks for your support. You are one of the supportive and understanding customer. 👍👍👍
muhammad riduan Everyone living in a community has to play a part to make improvements. Just complaining about stuffs won’t help much. Cheers and I will be supporting always!
They are not heroes. They are just trying to make a living.
Kid Y They are heroes to me, especially in the last wettest month.
@@micahiah2 yup and in 20 years they'll get replaced by automated machines which is good for the consumer since they don't need to put up such a premium on delivery prices
CNA has a penchant for making attention grabbing titles only to disappoint their viewers with substandard quality and inconclusive reporting.
Totally agree. So hope cna stop degrading their reputation.
And providing bias opinions*
they always have a habit to do so..
No intelligent questions asked
I was expecting them to reveal the commissions made by the delivery companies and some restaurants that mark up their prices, then justifying based on cost of delivered goods vs eating at the restaurant. I don't give two shits about whether my food ends up hot or cold. You sacrifice that aspect when you call for delivery. 😒
Here we are in Singapore, telling shoppers to use eco Bags in NTUC and discourage plastic bag use. but we order food delivery who use a lot of packing for soups, deserts, food, and generate so much packing waste each time you order one.
Tse Hong Ling Packaging materials can be made with fully recyclable ingredients. Your comparison seems to be biased towards the people working for the food delivery industry rather than ecological. We, as Singaporeans, should encourage using only recyclable materials for packaging even if it cost more.
iI's best to REDUCE, using recycling packaging does not really solve the problem. Besides how many food outlets actually use recycling packaging ? It's very very very few ... Hong Ling you are a gem for thinking of the environment :)
Rosalind Chek If the Govt really wants to be eco, they will be banning ALL PLASTIC cutlery and boxes.
Just go to your downstairs coffee shop to buy food la, if not then walk a few distance to your nearby shopping mall for a bite instead.
I live abroad and use these food delivery services to order food for my disabled relative as a treat for the weekends and public holidays. There is a minimum spend to meet so it can get expensive ordering via these food delivery services but it is still worth it because at least my housebound relative can get to eat delicious food which she would not have otherwise been able to enjoy.
A better story: Are SAF cookhouse food worth the money?
I heard that breakfast costs $3 and lunch-dinner costs $7.
it goes to the famiLEE's pocket in one way or another
the food vendor that wayangs better than NSman. back when phones with no camera arent allowed, the food Quality improves drastically when its a new intake or on survey days. but on other days, might as well eat combat ration with how they considered the recipe. on some days, Breakfast was 3 pieces of white bread, turkey ham slice left in hot water and some "scrambled" eggs (steamed cooked in a deep pan then mashed?). on others. its just noodles coated in soy sauce, even those Ananas cafe at mrt stations have more flavor.
Not really . Nobody is even looking the the amount of food wastage by NS cookhouse everyday cause alot of NS men go mess eat everyday lol.
Then these buggers try to convince ppl to save the world by going green lol . What a bunch of jokers :D
I like this story alot better bro
@@eisenklad Have you ate cold white rice, white fish and white veg for lunch ration? I've had that for like 3 times a week in NS...
This video seemed like it didn't really have a direction to it. It started out loosely looking at the ban on scooters and almost immediately abandoned that line of inquiry. Then it started pushing some weird agenda about the quality of food when it's travelled for 30 minutes, only it turns out average travel time is actually just 6 minutes.
Lines of inquiry were abandoned without resolution and then you had to try to awkwardly bring it all together at the end in a way that made no sense.
One chef decided to start vacuum sealing his food so he can prepare it and have customers reheat it instead of just realising that the food will continue to cook in the box so he just needs to leave out the last 3 minutes of cooking.
One minute we're going to go on a ride along, the next minute you're changing the subject. What an absolute mess.
But my favourite part way making out that a $4 delivery fee is a lot for food that costs $30/meal. 🤣
I thought it was a satire of the news. Take a format for something serious and apply it to something frivolous and notice how taboos force belief by silencing doubt. For example, the questions you asked wouldn't have been asked, even if all these same flaws existed, if the topic was "serious".
The agenda probably is to somehow justify the ban of escooters and somehow discourage ppl using food delivery ? Well we all know who CNA main sponsors are.
Self takeaways are even worse than food delivery as regular ppl dun even use thermal bags then are they suggesting ppl resturant shouldn't even do takeways to improve food tasting experience?
@@micheloving I believe yes, they are advocating for people to eat in at restaurants, but the video was so jumbled it's hard to know for sure
@TJ Marx I feel like the main purpose of the video was to address the issue of whether food delivery is worth the consumer’s money. I kind of think that he tried to tackle key factors like the cost, quality and time the food gets delivered. ( thus, the recent case of pmd ban on pedestrian footpath which is not the main point that he wants to discuss )
I find that there was a structure to this video although a little haphazard. He did follow the line of inquiry and gave us insights on the inner workings of food delivery companies and how they justify the prices, quality and what measures they implement to ensure that the quality of the food is optimal. I feel like he did question every statement he received. (the chef blaming the food delivery service for not separating the food versus the chefs themselves packing those dishes together)
I mainly think the video is targeted for the consumers of such services and whether it is still a smart choice to continue using those apps. (especially since there is an increasing trend as shown in the data)
At the end of the video, i liked how he pose a challenge for the chef to try and solve. Alas, his solution was not as efficient as it takes the convenience out of the equation. From this, he was actually trying to prove that the quality of food will forever be different and that somethings would have to be compromised to give way for the other things.(quality vs convenience)
Overall, this video was effective in allowing viewers to ponder and evaluate for ourselves and he shouldn’t be the one to solve it for us (there is no concrete solution) It was a creative take on it as compared to other talking point as he was constantly on the move (drawing similarities to food delivery services who are always on the move)
The one thing that bothers me most about the video, is that chef who decided to cook the food in PLASTIC😲😲😲🤦♂
I means Seriosly????
How dare he!!!!!
Come on man CNA, this video carries a motive. Really disappointed in CNA. Comparing food delivered to food eaten in restaurant, are you running out of things to entertain people? Pay intentions? Even fools watching this knows something is wrong.
First ban then dissuade...the chicken skin put in box of cos not to crispy
Honestly just some personal opinions :
1)First of,shouldn’t the video focus more on the consumers’ perspectives mostly due to them being the primary consumer and the ones paying? (First off the consumers chose in the first place to place their money on food deliveries regardless of the “food quality” compared to the expense being able to eat at home in their own comfort etc)
2)Sorry la I’m not so atas to like normally head to some atas restaurant and spend so much money just for the sake of that “distinct food quality”,I head to work,head home tired,just wanna grab some quick bites”.Maybe I’m part of the minority in Singapore where I dont splurge on the extra money for extra food quality,food is either edible or inedible to me.
3)Of utmost importance,since the video focuses on food delivery,shouldn’t they focus on factors eg. Why do people use food deliveries? How does it impact their lives in Singapore? Instead of that all I see in the video is just a bunch of restaurant chefs giving their opinions bla bla on food quality etc,how to improve food quality etc instead of focusing on the important things.
Nothing to do with laziness actually. Food delivery is more about needs. Need for the service to save time on home cooking
Efficiency and time saving . Same as why people use escooter to travel . Save time and money on public transport and most importantly less sweating in singapore hot and humid weather :D
Similar to why ppl shop online . Convenience .
l”
@@micheloving Well said.
some kind of foods are not good when delivered. things like wantan soup etc, the food gets soggy after being soaked in the soup for longer. also food if it gets cold after arriving and you reheat it later in a microwave will get dry also.
Common sense that the responsibility lies on the restaurant who pack the food.
Who want a delivery guy to open and repack their food before delivering to them? Would the restaurant feel safe this way too?
Exactly. Even if it's not for delivery, when a customer does a takeaway, the restaurant would be the one responsible for separating the items too. It's essentially the same thing, just that the deliver rider collects it instead of the customer.
Best is to cook at home more..it's cheaper, cleaner and fresher etc. And food are crispy/hot when it's suppose to be crispy/hot and cold when it's suppose to be cold like eg a salad. But ppl getting more lazy or simply no time as travel home already take abt 1 hour for most ppl...
Wrong Caption..
Should Be..
Are Food Delivery Are Good Revenue For The Government
pls dont look for bone in the egg. when order food from delivery, already expected the taste and quality.
james teo - look for bone in the egg is not an English idiom, it’s directly translated from Chinese. Stop confusing people
@@niteguyz lmaooo
Tommy Nothing wrong with that. In general it means, you won’t be able to find bones in eggs because it ain’t formed.
singaporeans like to complain..
if u want quality food for service in terms equivalent to the cost ..
go and get ur butt out and eat at the restaurant..
cost will still be the same...
if u want ur food to be enjoyably experience at home equivalent to the restaurant..
then solve the solution of the packing..
dun blame the people who courier the food...
soo the biased!!
excellent topic, look fwd to more episodes.
04:50 ahhh.... chicken in paper box, that shit reminds me of cookhouse tabao ration.
that why we always visit the canteen above the cookhouse....
😂🤣
It depends what you are ordering what type of food ?
Me: *orders pizza*
Me: *dies*
Delivery guy: *appears in hell*
Delivery guy: Big Pizza
Restaurant foods dont deserve the delivery stndrd. Maybe coffee shop food ok
Driving 2km for the food that i really want...
2km-20min to go there
20min to wait for the food
10min to eat it
20min going back to office..
1.10 hours vs 27 min delivery + 10min....i preder delivry
Not to mention the super hot , humid and rainy weather of singapore . You also saved yourself effort + time to queue up and preparation of food and time in securing a seat during peak hours all in the comfort of AC in your office or sofa watching tv at home.
Food deliveries charge about 20% to the F&B outlets. Many cannot afford to lose that margin. Also as a partner, shouldn't they be also doing more to assist in the quality?
Isn't this something to be expected? If you want quality, then make the trip to the place. otherwise, know that quality will be compromised. Come on.
Firstly, to observe the change of time due to the ban, u should check whats the rider mode of delivery.
Totally worth it
For me I prefer going to the restaurant eat then ordering food..
I only ordered food delivered once. I make sure there's always Maggie's, egg and bread at home. I don't like food delivery. Especially in summer food isn't save in restaurants or delivered
Yes
To get good quality food delivered, delivery svc(grabfood,panda and deliveroo)should give 1 order at 1 time per rider, not 1 rider getting 2 or 3 order at 1 time.
its not just the fault of the delivery riders, Singapore food outlets also dont pack their food as well as Japanese do, having separate pack for sauces and soup and not pouring them on the food which is takeaway.
I think Food Delivery is another item the restaurant will need to check. Advantages they will not need anymore to set-up their own delivery services but it is as well as a disruptions wherein the food quality is being compared to the other food being delivered.
I personally really like to take time eating my food, like 2 hours.. So.. I don't like eating at restaurants for that reason.
Misses Witch eating for 2h something wrong with u
Marcus Wong Not really, I like to take my time to eat too, especially over a good movie or some drama series. Not sitting in a restaurant or coffeeshop wasting my time and not enjoying it.
Can eat causal...dun need to go all the way down to restaurant..dun have to pay for expensive drinks etc. some of the reasons ic an think of
Terry07 Both Parents work from morning to night as security officers, no extra money for kids child/studentcare, 4 kids. Brother in law helps ensuring that the kids are ok at home until parents comes back, he can only cook maggie mee. So Grabfood was used like twice daily. Order, send, eat, done. This aint the only scenario.
@@cursebr2937 French people have meals over two hours, it's the norm for them
This is such a non-question. Are you guys going to do a video on whether eating out is worth the money? Time is money, and people value their time enough to pay for the convenience of having food magically appear at your doorstep.
I don't think those who ordered food delivery think about the taste, the taste of the food is to be expected, I have ordered food delivery biggest main reason is convenience and eating the food, taste/packaging is the last thing on my mind. I would go to the restaurant/coffeeshop if I were to go for the taste but there are situations where I can't do that
I have ordered online food,the cost is okay,but it's the portion size is which is terribly small,now companies will charge more to increase profit because delivery wages and those wages they are paid are very low,really do yourself a favour go and buy it and compare the portion size and cost.
Anyone who really care so much about their food quality like the artichoke chef will be like the other chef who do not use such services.
But even for chef, there are situations when they just prefer to get the food on table instead of going through the chores of preparing and cook it.
For busy people or during critical or emergency situations, preparing food isn't something that we are willing to invest our limited energy on.
The very first time I use grab food personally download and order on the app is the day after I spend 4 hours at polyclinic followed by 7+hrs at hospital A&E department waiting for my mum to see a doctor and discharge home. And I totally enjoy the convenience of such service that now my extended family gathering usually includes such delivery from various restaurants to suit everyone needs and expanding the variety of food each week.
Let's not forget about those who do not know how to cook or those that rent a place with no cooking facilities.
It is not worth the extra money and received food quality for regular meals but in celebration and when we are too tired, it's a God send.
U mean to tell me fancy restaurants and bars don't use food delivery services or they don't have delivery themselves?high class don't believe in delivering only dine in?I'm pretty sure u can get goddam Ramsey's bread street kitchen delivered to ur house,and if u live in London or new York u can find tons of really fancy restaurants on deliveroo.
@@jont2576 if u can't read then don't shame yourself asking something that I didn't claim.
@@jont2576 on my 2nd paragraph I already said chef who prefer to get instant food.
FYI no need to drag western countries and try to educate the world about how they deliver their food. This talking about Singapore.
Shame on those who cant be bothered to read finish what others said then start to troll others.
HELLO
Portions are way to small for price,I mean I order a pizza to from Dominos it was supposed to be large,it was like a medium,it was 30 dollars Aud,rip off.
The real way to know is to order hot and cold food together in a single order for a few times for each delivery platform to know the consistency? Would one delivery person represent the every single delivery person? What's more on TV? Should I put a fuss when I got late delivery and say the whole platform delays delivery? Did they ask the owner of Artichoke which platform(s) he used and specifically which restaurant(s). I have been in F&B and some staff couldn't be bothered that the delivery man has arrived to collect the food and the food has not started cooking! What's more is not like the delivery arrived a few mins after the order was made.
so your establishment is only ear in?
As a consumer, we already know that the quality of food will decrease in food delivery. Delivery food is a lifesaver that could help me contain my hunger when I’m super busy. Anyone actually care about the quality of food in food delivery?
My family rarely order food delivery…probably 2 times a year? Is that normal😂😂
Asking the right questions only after the ban i see.
I haven't watched this but I only use food delivery service when they have vouchers
Hawker centre dabao better
1 step forward with charging for plastic bags in supermarket, and 10 steps backward with the increased convenience of food delivery and takeaway packaging.
What is the different if your wife told you to pack the delicous food home?
If hv time, we go out eat.
If one ppl dont hv time, dabao by other.
If both lazy go out, pay other dabao. Convinient & so simple.
For me as new customer who tried some discounted signature dishes. If taste nice, will put a remark to try again if out of idea. At least the shops got chance to get bussiness islandwide
Precisely they are also suggesting self takeaways also lower the food quality which ppl are doing long before trend of delivery services.
0:23 I though he got hit by the bus
DISLIKE THIS ONE
COMMON SENSE IS LOSING FOR A “FIRST WORLD” ATTITUDE
So...the Main point is when order Grabfood,NO PMA deliverer(bcos they slower)??? And if when order, pls...Do No Expect Much( Hello,some deliverer got a few place to go lah...)
times unwell n time constraint. just for convenience sake and to pamper ourselves once awhile :) but true times the food came was not like usual n not hot at all esp fast foods sadly
the only food I order delivery is pizza H....probably once a year.
The rest of the food....always eat in.. or go hawker centre downstairs tabao.
people getting lazy to walk., but goes to gym on treadmill...yap
With Covid 19 and other restrictions, I wonder if anyone is paying attention to the hygiene and cleanliness of the delivery personnel? They can easily transmit all types of infections. The consumer has no control or say in that matter.
delivery. not food delivery, furniture appliance should be valued same as should for example piano delivery
0:55 nice
im upset the fact that the previous talking point was way better and this ep barely had coverage of the pmd problems and assumed quality of food is what people are looking out for and the fact are leaning more towards the incentive and food deliveries discount which are the real incentive. basically don't watch this ep it's just common sense, anyone would know quality of food will be degraded, PEOPLE DO IT BECAUSE IT'S C O N V E I N T. PERIOD.
Attempting to justify the PMD ban i see.
lets talk about the environment issue with food delivery.
extra packaging? disposable cutleries/containers? CO2 emmission from the motorbikes/cars/vans that do delivery, increased energy demand on the power grid from E-bikes/PMD? (Ebikes and PMD might seem efficient at using the energy but our Energy production isnt that clean either.)
or the human environment of more people moving around at a rush?
I know the number one type of food that I will never order a takeaway is fast food.
Unless you have a thing for soggy fries. (Yes, I have a friend that loves it.)
soggy chips with salt and vinegar.. as in fish and chips.. the best!
Not a accurate report because it varies from restaurant to restaurant and delivery times are different. Food usually not fresh anymore because the heat in the delivery boxes re cook the food. Better to pick up the food than order delivery
As long as it is a food, it's good enough for me
Restaureners of course want people to sit in and eat..pay service fee etc.
the moment I see delivery charges I know I can eat 1 more meal with that.
The greater the need to outsource your inconvenience to make yourself convenient.i.e buying other people's time for reasonable(cheap). The greater the consequences of no longer having the skill to cook for yourself when all else fails.
1dollar delivery in the Philippines yea worth
you can call me conservative but for me having a meal is about experience, and not just fullfill your hunger.
yes. food delivery is convenient for working parents, so do meal prep. instead paying for food delivery and let child having bad food, parents can hired local cook to prepare meal prep for entire week.
More practical and cost effective.
Cave people twenty first century. Spoiling standards
EAT WHILE HUNGRY, CAN STILL REHEAT AT HOME.
Lol I am done with the comparison which is given here. We won't order expensive food and expect it to be as perfect as it just comes from kitchen! Please CNA, I know you have your agenda to make the gov decision looks accurate, but this sounds not convincing at all.
The Malay guy so much emotion when he answers plus he is just replying the question😂
I have not even ordered once.
just a few points:
1. convenience vs food quality, most people use food delivery because of convenience, don't really expect it to be as good as restaurant's quality
2. perhaps can also talk about the environmental cost
3. it covers various topics that worth to further discuss. however this show seems to be narrow and shallow. If cannot really bring up a new viewpoint, or discuss thoroughly, then it is best not to touch the topic.
4. the production team should include more people with different ideas. This episode's quality is really not good.
You forgot to give a tip? Let’s be generous for delivery guys at this challenging time
I love food delivery I order almost everyday. Coz the food is so much better and kinda bored of the food from my area. And very lazy to cook after tat have to wash.
but i don’t have an oven 🤷♂️
mess tin + mess mug + solid fuel
I ordered food and instead of finding me they threw it in the bin. Never deliveroo again.
Can state media propagate info against the state directive? This is a question I am asking. No allegations
well.. few months after this, delivery is the only way for them to survive.. 🧐
I didn't know chef handle food w/o gloves.
as a customer if you don’t feel it’s worth the money then cook yourself home and eat. as the business owner he or she spent 10$ and he or she expected to take back 15 $ for example
The restaurant bosses are honest. Maybe burgers are easier to handle.
Does artichoke restaurant not provide take away services?
THE FOOD DELIVERY, OF CAUSE GONNA BE DIFFERENT, COMPARE WHAT WE EAT IN THE RESTAURANT
OR FOOD COURT . NOTHING GONNA 100% . LIFE IS NOT 100% PERFECT.
1. Why don’t they interview the delivery rider if they know how to pack the food? Restaurants and delivery providers can only do so much but the rider on the ground is the most crucial in this business.
2. True that people will pay extra for delivery but that is offset by convenience and the 10% less service charge they slap on the bill if they dine in, so I don’t really care if the food is perfect or not. It is basically a trade off of convenience versus eating at restaurant itself.
3. The chef came up with a good idea to make sure the taste is not compromised by the delivery, but it is not practical as no one would want to heat up the food because it defeats the purpose of convenience. Besides not everyone have oven at home. And also, a lot of plastic wasted.
He did interview a deliveroo rider
Ofcourse not worth la..but it's worth if they can be ontime, because not all people wants to go out and have lunch
The Laws had passed in parliment, please move on !
Human dog food
complains about fried chicken on food delivery apps
also eats cold pizza
I belong to 31%. Once in dunno how many years
When the chicken looks like a dried out play doh.
Lj once a month..
27 mins are more than enough time for me to cook plus no waste no plastic bag
Even a chef like the artichoke also use food delivery services. Some people don't even know how to cook or during family gathering we want a big variety of food while not stressing the person (usually mum) who have to prepare all food for weekly gathering.
Another thing is u may be a great chef but if you do not have enough ingredients in fridge because you don't cook daily.
And for long working hours staff who just want to grab anything to fill their tired tummy and rest.
I like deliveries, since sometimes to go and dabao requires me to travel from home to the store which is at least 30 minutes of travel there and return, then need to wait for them to cook another 15-20 minutes, then the public transport fee there is $1 there and another $1 back, so for 1 hour of travel to get my food + $2 travel fee, its cheaper to just order delivery and save 30 minutes of travel
@@ainzooalgown7589 great that u even considered the cost of transport. If you are paid $10 per hour for salary then that 1 hour of time wasted on going to buy food will also add up to your salary if u decide to work instead of wait.
Customers also don't mind u mind for what???
Although I respect the riders for making a living, but I wont pay more for less.
Okay first of all, I just ordered food from foodpanda and this thing pops up. Thanks TH-cam recommendation.
i wont be surprise if they aren’t anym food delivery i mean like cmon ? they ban pmd n now they’re talking abt this ? job well done sg
The medical economy needs sustainence so. . . Doctors need to work. . So. . .
is worth it when the potion is worth what you are paying
Stopped watching when at 1:43 his delivery was to be paid by cash and at 1:59 he didnt pay
@Phillip Jefferson shitty edit then
I have a pair of legs and I will get my own food.