Hi Mr/mrs Watts. I would just like to reiterate that we are still waiting for your van to come in for snag work which you reported on 18/06/2024 and 09/08/2024 and had no response bar a slanderous TH-cam video and libel comments. We have 2 options for you Option 1 - Bring the van up for the snags sorting as asked on two separate occasions. 2. Option 2 - Bring the van up and we will strip out all the materials and give you a full refund of the materials we remove. Thank you AVC Danny Bailey Affordable Van Conversions This has been emailed to the couple but not once had a response so nothing can be removed off here
It is unfortunate but at whatever age you are you now you know the majority of Brits are scumbags, l have had too many of them in Spain and Portugal and one of my companies is owed more than 200,000 euros. They are either simple scumbags or very religious scumbags. I advise all Brits to leave the Peninsula and return to their island.
At the end of the day. It is obvious that the customer could not afford to have a van conversion. Consumer law is clear, the customer should have allowed you time to repair and put matters right. The customer took the van elsewhere so in effect has accepted legal liability of the problem and should not be committing defamation.
Doesn't taking it to a third party before giving you a chance to put good any faults invalidate any warranty claim some people grrrrr best wishes to you and your company
@nonecomformistme932 it does yes and we did tell them that as soon as we found out they had taken it to another company but even after that, we still offered to sort for them 👀 thank you very much. Means a lot 🤍🚐
You should have been given the chance to rectify any snags as I commented on their video. Involving a competitor looks suspicious on their (customers) part in my eyes
Dont know the couple personally and dont want to from what ive heard from people who do know them. drama she creates and craves attention. If you bought a van from a dealer and has faults you take it back to be fixed. You dont take it to another dealer to be fixed and then expect a refund from the first dealer. Surely the contract is void if someone else does the work. Think this is more about attention she wants on herself and playing victim and trying to scam you by trying to scare you with other vids to get money back. Not sure how other people cannot see through this crap and fake tears and what they are really doing. Ill guess they wont let you Strip it out as that will cost them more to get it redone as im sure Liam o'r whoever it is would do it for free like you did. Good luck x
Thanks guys. I’m glad you and others can see through all of this. Even after all this slander we have still sent a further email asking them to bring the van back ( crazy I know but we are good people) and all we got was ‘we will respond in due course’ and then stated on their comments that new videos will be coming soon. I wouldn’t be surprised if they are ripping carpet off the wall and undoing electrical connections just for the attention 🙄
I actually seen said video and when she said what company it was. Am not a subscriber of your channel but ive watched quite a few of your videos. I was actually quite shocked at what she was saying as i have a very good eye for details and I've always been impressed by the workmanship you turn out . Am sorry this happened to you ....
@@susanadam6094 Thank you Susan. We really do try and put out the best possible vans for the customers budgets. Unfortunately as in any trade there is some slight snags from time to time but we always put them right no matter what the cost. To the point where when a customer asks about warranties of a build we never give a time scale on return time for any issues. ❤️
Just to add I think they took the van to a particular competitor hoping to stir up a bit more trouble whether for TH-cam or whatever else their aim was
💯 they did. Unfortunately some people just aren’t nice people. We have emailed multiple times asking them to bring it to us even after them taking it to another company which voids all warranty. They just keep persisting to others that ‘more videos are coming’ so it wouldn’t surprise me if they haven’t been pulling the van apart to show the so called ‘snags’ but we filmed all the van as it was leaving us so we know what we sent out and she was very happy with it when it left us. (We have her reaction to it on video!!) Only became unhappy when we decided to end the friendship. Make of that what you will. We never wanted to put this out but we was left with no choice 😬
Wow!! “No good deed goes unpunished”. You bent over backwards for the customer, and that’s the thanks you got? I’m so sorry this happened to you. ❤❤❤ blessings to you
Hi guys , well done for posting your side of the story, sad you had to, but totally get it. We saw the video and thought it was disgusting that people feel the need to out people online rather than using a bit of decorum, and following proper procedures, but it’s to be expected from a clickbait channel. Hope it doesn’t affect the business and you continue to thrive. ☯️
Thank you guys. Yes especially when the video is full of untruths too. Not saying there won’t be any small snags because unfortunately that’s the same with any leisure vehicle or house build even but to outright lie saying that we wouldn’t get in touch with them to sort any snags is downright disgusting 🙈 Hope that gaining a few likes and comments from people who don’t know them is worth losing the respect from people who do ❤️
@@geegee2022 I agree buddy. We say to all customers ‘go enjoy your van & if anything crops up then give us a shout and we can sort it asap’ We build vans in situ then they travel 1000s of mile upto 70mph unfortunately snags happen
As per the screenshots, we have asked on numerous occasions for the van to be brought back for us to inspect and put right any issues. Even after their dramatic untrue video this is still the case so if the couple in question see this (alongside messages and emails sent) then please get in contact to arrange to bring the van back to us at your earliest convenience…
If they were friends and you did the work for material costs only with receipts to prove it, then they are just a bunch of ungrateful see you next Tuesday types. those that question the materials cost have obviously never kitted out a van to this spec. unfortunately its a hard lesson to learn you never really have friends you only have close acquaintances that can turn on you once your usefulness is over. keep up the good work people .
100% bang on matey ❤️ Thank you and if you’re ever in the area our door is always open and the kettle is always on (as Rick never stops drinking coffee)
@@Avccampers no problem thanks for the invite. if you were closer I might have been asking for a job lol. I am possibly helping Brendan explores with his new van in a few weeks as I have offered him my skills with some of his carpentry plumbing and decorating work as he is only a few miles away from me. I showed him the link you sent me a while back to the fake max fan but told him to ask yourselves if you still use it and is it any good.
We know Brendan quite well and we was going to do his windows and a few bits for him on the first van he bought which turned out to be a rough one and he sent it back. As it happens we have never once had an issue with them and imo are more powerful than the Maxxair deluxe
@@Avccampers good good can you send him the link as I know sometimes the links on amazon etc can link to a different product so he has the correct product as id not want to be giving duff links out and him ending up with a duff product ty
The sad thing is this is the kind of problem that happens when you try to help friends . It looks beautiful. I love the colour. The couple were very luckily they only had to pay for materials.
@@doodles3075 unfortunately it’s a hard lesson that we have learnt however it’s just in our nature to help people wherever we can ❤️ The van is beautiful isn’t it and definitely one of a kind
Doing stuff for friends, even mates rates will always backfire. Offered to help a so called friend out on a wedding entertainment once, went from a few hours to a full day, and that was at 50% of what I normally charge, even then it was just a torrent of complaints. needless to say, they are not friends now. I will try to help people out, however some expect champagne on a lemonade budget. The fact it was not taken back to yourselves to remedy any defects to be honest is their choice, you no longer have any responsibility on it as they can not prove the other company didn’t do anything wrong. I can understand trying to protect your business, personally I would say they had their chance to get it sorted by yourselves and just walk away, no refund, nothing, You did what you were paid to do, you fulfilled that part of the contract. If you can’t afford stuff don’t get it, simple theory, realised they were overstretched financially and now trying to make you pay for their errors.
@@peteb5343 Sorry to hear about the wedding buddy. What kind of entertainment was it? Unfortunately even after everything that’s now happened and the fact as you say her warranty would be voided by the letter of the law then we would still put any snags right as that just the kind of people we are. Take a look at the van tour matey, it’s a stunning build Transit Custom Hightop Van Tour th-cam.com/video/U8SFHppf_Tg/w-d-xo.html
Exactly why we released this statement in this format. Just to take all Drama and emotion out of it and just state facts. We wouldn’t have had to if the couple just brought the van back for snag work like anyone In The world would do rather than a dramatic video trying to bring a family run firm down 🙄
Few things stood out from their video that just didn’t seem to ring true for me. Critical of your skill level but knew you personally before so would have knows your work etc so why agree to have you build it. Don’t know the ins and outs but a lot of what she said seemed to be “this could have” etc rather than fact. Hope it gets cleared up either way lads.
Thank you matey. We basically put a bespoke built studio flat inside a van 🚐 Sometimes unfortunately there are some snags… If you bought a home from Redrow you wouldn’t go to Barrett for snag work because they have more subscribers on TH-cam 🙈 I have friend with 100-200k motorhomes which all have had snags and gone back for things doing… In previous videos she stated ( taken from transcript of her video) I just hope people can see through their Dramatised Bulls**t 2030 when I was looking for somebody to convert it I wanted somebody that I could wasn't trust that they would had good experience in converting Vans already see seeing some of their end results cost and somebody that I could communicate well with that understand where I was coming from and I found somebody yes I found somebody and that is going to be excited and do you know who I'm going to have the van converted with have you it out yet final result of the conversion is going to be revealed uh when I see it really or when I have it back which will be at campan camp out in early May yeah I'm really excited about that I'm on the phone to the person that is the company and the people that are converting it on
All that with the fridge saying her other half was an electrical engineer. So why didn’t they just buy their own fridge and have him fit it? There’s always two sides but a lot of things in their video just stood out as not adding up and that’s coming from an outsider with nothing to gain on either side.
Yes snags happen with anything that’s built (I work in construction) but a customer has to give the company the opportunity to put things right not nip off to a competitor and have it done and then try to bad mouth you guys.
@@benriley324 thank you buddy ❤️ And the fridge was fixed (broke because of trying to use it with an old temporary 95ah Agm battery ‘when told not to’ that I put in for free so she has lighting until her 300ah lithium arrived which I had dropshipped to their home address as it was on back order) almost immediately
You mean ‘she is claiming we drove her van’? Because everything we have said has been backed up with proof? Just saying. Thanks for your comment though, have a nice evening.
That woman could allegedley cry out of one eye .. Unfortunately if you pursued this through legal channels you'd spend £250k on Lawyers ,expert witnesses and even if 100% right not get all your costs back and have to be sure those you might pursue have sufficient assets. Anyway, keep going, and good luck.
@@christopherhook6789 cheers for your advice matey. Dozens and dozens of happy customers and 1 with an axe to grind. I’m sure intelligent People will see straight through it
There are always arseholes who try to get something for nothing. If I wanted a conversion, I wouldn’t hesitate to contact you as you have put out a statement, showing you asked for vehicle back. Yes, as you said, we all make mistakes, but you were good enough to try and sort the issues. Take them to court. Scrounging arseholes.
@@elizabethdavies9573 Thank you 🙏 Unfortunately gaining a few subscribers and a few quid on TH-cam means more to some people. This is why we did the video in this format to take away all emotion and drama from the situation. Again thank you for your support ❤️
The video in question popped up on my timeline so i thought i'd give it a watch. Now just watched the reply as there is always two sides to every story. Without knowing the full ins and outs, as a self employed tradesman i know how things can not go according to plan with things like snagging and customers changing their minds. I'd say law wise they have to give the company a chance to put whatever they see as wrong with the product, in this case a van build, back to what the customer sees as being right. You can't just take the van off to another builder, especially in that timeframe. Because of this and the social media video the couple in question have made things very hard for themselves, something that looks like it could have been handled amicably has snowballed. Also, from someone who has been in this situation in my line of work, it seems the original video doesn't tell everything that has gone on.
Thank you matey. All we can say is there is so many discrepancies in their video and they contradict them selves over and over again. We asked them to bring the van back within hours of them contacting us and after they said they would they was elsewhere within 48hours. We have also after this dramatic video asked them to bring up the van and we have had no reply whatsoever. Looks like it’s all about the dramatic TH-cam videos to us and not about the van at all
@@Avccampers I thought someone had died the way the video started off, all very dramatic. Seems to be the way in the van life community for some reason. The character assassination of both business and personal, talking about ccjs and the like, is very unprofessional, I've had it myself mate, hardest part is keeping calm and professional yourself when your integrity is being questioned. Good luck moving forward.
hang on with all this proof they took it else where , doesn’t that make the claim nil and void and they wanted over £9000.00 back when they only paid £6000.00 for it to start with . sorry these people are thicker than morons , if i had a problem with my bike i’d take it back to the shop i bought it from i wouldn’t take it to some other plonker thats going to charge me unless the plonker and my self was doing a scam . Good Luck and Hope you come out in top
From what this seems to me guys, is she has clearly found a lovely bunch of guys that so clearly take pride in their work, and set out to create a scam in getting a van converted for free, then having and using content for her own TH-cam channel to make money from it, which I find is truly awful behaviour, the truth will always come out and karma is a hell of a bitch, keep doing what you are doing, your all totally awesome tradespeople❤
Always 3 sides there’s yours the truth, I think they should have let you rectify any issues & to put it on TH-cam is abit petty Never seen this persons videos until this one funny enough so again TH-cam loves the drama…. I hope you can resolve this guys…… friendship always close to enemy’s unfortunately
@@VanlifeHQ it’s really sad isn’t it this is why we released this statement in this format to remove any dramatisation and emotion from the situation. We are still after all of this and them taking the van elsewhere (which effectively voids any warranty) trying to resolve these small snags and the only response that we have had is, ad I quote ‘we will respond in due course’
I’ve watched the issues on the van conversion you did. It appears on first glance it did look a great professional conversion, it looked fab. But the reality was , it was evidenced to be quite a botched up job, particularly the diesel heater installation - to be honest, I would probably have lost faith in your team, and have opted for another conversion company to rectify the issues. It’s a shame it ended the way the way it did.
It's just a shame people comment before they put their brains in gear by doing research and getting the facts. Hope your business hasn't suffered too much because of narrow small minded people big eye roll to them 🙄 Those people should have brought the van back to you and not a different company... silly people, they're not your friends 😮
@@alecrg2583 it really is however unfortunately some of the comments on her video was not very nice at all, which is why we was advised to release this statement with proof that we have acted in good faith. Business is good thank you and we hope that intelligent people can see through her video for what her end goal actually is. In my personal opinion it’s to gain traction on their TH-cam channel and hurt us personally in the process 😔
Any job of a construction nature would normally have a defects period during which the customer should co-operate with whoever carried out the work to have defects rectified. I fail to see how they co-operated with you on this point.
This is one of the main reasons we are having to defend ourselves. Unfortunately they made this public (in my opinion, for their own gain) and told many untruths including that we wouldn’t cooperate or respond to them, even pleading to us at the end of the video to get in touch 🙈 This is why we had to prove the fact that we replied on Two separate occasions within hours of receiving correspondence 👌
TH-cam at it's worse ! Or should that be people using TH-cam at it's worse ?! What ever has gone on should be sorted with conversation between you all, not on a public forum. Hope you come to some sort of conclusion with this.
@@lindzhoward7752 Absolutely. We agree 100% The only reason why we have put this statement on here is to show the truth behind the totally untrue video put out by them. This is why we did a faceless statement to try remove any emotion or drama from it ❤️❤️
@@JaneDoe-bo9tz all we needed to do was put out a statement showing the proof (via the screenshots that we asked them to bring back the van within hours of Receiving correspondence that there was a couple of small snags on the van as their video states we wouldn’t carry out any snag work. 👌
With you 100% here but my advice for what it’s worth is to remove their email address & any other contact info. I’m sure your legal representative would advise the same! (It’s clear they didn’t proof it prior to posting) The world’s full of crazy people who will contact them, & you’ll be responsible for posting their details! It won’t do you any favours in a court of law should it end up that far. As I say, otherwise I think you’ve shown them up to be chancers in this & I’ve never seen their or your videos before (good old TH-cam algorithm suggesting I should watch it). All the best.
We are just on with it now matey I didn’t see/think of this so thank you. I’m sorry that the algorithm didn’t push you to our otherwise positive videos 👌
How disgusting can you get ! So called friends aswell, hundred percent for monitory gain looks pukka job to me. You offered solutions. Some people you offer a hand want your arm ! Hope it works out for you 💯❤️🙏👍👍
This may sound absolutely madness Danny protect affordable van conversions and win! Make a public video offering them a full refund and take it square on the chin as they are messy messy people who will try and ruin you yes what I am saying is give the £6500 back and walk away head held high borrow it do anything you can sell something do it in the name of the business won’t be brought into dispute like this! Well that’s what I would do anyway. Before I would let someone try and ruin me for 6k I would get rid of the the situation and I work for minimum wage mate!
We love the business so much that my self or my wife hasn’t taken a wage since we started the company. We will do anything for this business as it means everything to us and the people who work with us. It’s not financial for us it goes way deeper. We have already had this idea and I would do it tomorrow if she brings up the van and we can remove the parts and materials out of the van. That’s just as a matter of principle as, as they say you can’t have your cake and eat it. Thanks for your support buddy and our door is always open if you’re ever in the area 👌
@@bigmick3978 Hi Mr Watts. I would just like to reiterate that we are still waiting for your van to come in for snag work which you reported on 18/06/2024 and 09/08/2024 and had no response bar a slanderous TH-cam video and libel comments. We have 2 options for you 1. Option one - Bring the van up for the snags sorting as asked on two separate occasions. 2. Option two - Bring the van up and we will strip out all the materials and give you a full refund of the materials we remove. Thank you AVC This has been sent to them
@@bigmick3978 Shouldn’t have to be teams matey but means a lot ❤️ we are nearly sure they won’t take any option as nothing to push their channel then 😔 It’s very sad times we are living in
Buy back would admit liability and open the floodgates for "pain and suffering" claim from the low life chancers. The could not afford the conversion in the first place. No doubt now trying to get the money from here to pay for the parts they could not afford either.
@@Avccampers AI voice……. Robot voice….,,,fake human voice…..Artificial Voice……Artificial narrator of the video…..over here in Australia we use humans to narrate our videos
No the customer has ‘issues’ we have responded by email and text messages trying to rectify the issues and they choose to put a TH-cam video on absolutely slating our company and telling lies, so yes from the advice of our solicitor we put out a statement to defend ourselves and state facts. Thank you for you comment though. Hope you have a lovely day
Also our solicitor advised not to Dramatise the video and just state facts so we thought that a faceless video took away any emotion from the statement
@@UKvet246 Not only have we offered yet again (third time) to take a look and put snags right, we have also offered for them to bring us the van and we will strip it of the materials/parts and refund them the full amount paid for said materials… Feel free to post this information on their video comments as both our business channel & Family channel have been blocked from commenting. 👌
Am I missing something here bud? £6500 just on materials? I see the induction hob so must mean there’s an inverter and nice battery etc,so even if a full Victron setup 6.5k on just materials is mad for a little van!..what’s the spec sheet!lol I’ll probably shoot myself in the foot here and be some mad Tesla battery!haha👍🏼
Yes the van had a full off grid electrical system with a 300ah lifepo4 250amp bms battery, 3kw inverter, 50amp dc-dc, Mppt solar controller, 220w solar panel, Full hook up system with fawo inlet x2 double pole rcbo’s , x2 rcbo housing, induction hob, Compressor fridge, Night heater, Birch plywood, Redwood 1 length lats (not cheap plywood joined like others) 300m round sink, shower style tap, Solid oak 28mm worktop, 150kg slide out runners for the toilet, Anti mould white paint, Premium wood valspar coloured paint, Osmo clear varnish, Karndean flooring throughout, Karndean pressure sensitive adhesive, soft close hinges throughout, door handles throughout, x4 windows, sound deadening, Insulation, CT1, screws, pins, wood glue, 300gsm carpet, closed cell foam insulation, all cabling, terminals, heat shrink, solder wire, connectors, 12mm JG water pipe, inline 12v water pressure switch, whale 12v water pump, switch’s, usb A/C 240v sockets, black 90° strips for side door and rear door It soon adds up buddy believe me I’ve probably missed a few bits but we have all the purchase invoices for every van we have ever built. Wages, overheads and profit was not charged for on this van Hope this clears things up for you
It certainly does add up!lol I’ve got a shoe box full of receipts and it keeps getting heavier 😂 out of interest, what would be your labour costs on conversion like this? Guessing about the same again?
Yes the van had a full off grid electrical system with a 300ah lifepo4 250amp bms battery, 3kw inverter, 50amp dc-dc, Mppt solar controller, 220w solar panel, Full hook up system with fawo inlet x2 double pole rebo's, x2 rebo housing, induction hob, Compressor fridge, Night heater, Birch plywood, Redwood 1 length lats (not cheap plywood joined like others) 300m round sink, shower style tap, Solid oak 28mm worktop, 150kg slide out runners for the toilet, Anti mould white paint, Premium wood valspar coloured paint, Osmo clear varnish, Karndean flooring throughout, Karndean pressure sensitive adhesive, soft close hinges throughout, door handles throughout, x4 windows, sound deadening, Insulation, CT1, screws, pins, wood glue, 300gsm carpet, closed cell foam insulation, all cabling, terminals, heat shrink, solder wire, connectors, 12mm JG water pipe, inline 12v water pressure switch, whale 12v water pump, switch's, usb A/ C 240v sockets, black 90° strips for side door and rear door It soon adds up buddy believe me I've probably missed a few bits but we have all the purchase invoices for every van we have ever built. Wages, overheads and profit was not charged for on this van Hope this clears things up for you
Hi Mr/mrs Watts.
I would just like to reiterate that we are still waiting for your van to come in for snag work which you reported on 18/06/2024 and 09/08/2024 and had no response bar a slanderous TH-cam video and libel comments.
We have 2 options for you
Option 1 - Bring the van up for the snags sorting as asked on two separate occasions. 2.
Option 2 - Bring the van up and we will strip out all the materials and give you a full refund of the materials we remove.
Thank you AVC
Danny Bailey
Affordable Van Conversions
This has been emailed to the couple but not once had a response so nothing can be removed off here
It is unfortunate but at whatever age you are you now you know the majority of Brits are scumbags, l have had too many of them in Spain and Portugal and one of my companies is owed more than 200,000 euros. They are either simple scumbags or very religious scumbags. I advise all Brits to leave the Peninsula and return to their island.
At the end of the day. It is obvious that the customer could not afford to have a van conversion. Consumer law is clear, the customer should have allowed you time to repair and put matters right. The customer took the van elsewhere so in effect has accepted legal liability of the problem and should not be committing defamation.
Thank you so much for your comment 🤍🚐
Doesn't taking it to a third party before giving you a chance to put good any faults invalidate any warranty claim some people grrrrr best wishes to you and your company
@nonecomformistme932 it does yes and we did tell them that as soon as we found out they had taken it to another company but even after that, we still offered to sort for them 👀 thank you very much. Means a lot 🤍🚐
You should have been given the chance to rectify any snags as I commented on their video. Involving a competitor looks suspicious on their (customers) part in my eyes
❤️❤️👌
Dont know the couple personally and dont want to from what ive heard from people who do know them. drama she creates and craves attention. If you bought a van from a dealer and has faults you take it back to be fixed. You dont take it to another dealer to be fixed and then expect a refund from the first dealer. Surely the contract is void if someone else does the work. Think this is more about attention she wants on herself and playing victim and trying to scam you by trying to scare you with other vids to get money back. Not sure how other people cannot see through this crap and fake tears and what they are really doing. Ill guess they wont let you Strip it out as that will cost them more to get it redone as im sure Liam o'r whoever it is would do it for free like you did. Good luck x
Thanks guys. I’m glad you and others can see through all of this.
Even after all this slander we have still sent a further email asking them to bring the van back ( crazy I know but we are good people) and all we got was ‘we will respond in due course’ and then stated on their comments that new videos will be coming soon. I wouldn’t be surprised if they are ripping carpet off the wall and undoing electrical connections just for the attention 🙄
I actually seen said video and when she said what company it was. Am not a subscriber of your channel but ive watched quite a few of your videos. I was actually quite shocked at what she was saying as i have a very good eye for details and I've always been impressed by the workmanship you turn out . Am sorry this happened to you ....
@@susanadam6094 Thank you Susan. We really do try and put out the best possible vans for the customers budgets. Unfortunately as in any trade there is some slight snags from time to time but we always put them right no matter what the cost.
To the point where when a customer asks about warranties of a build we never give a time scale on return time for any issues.
❤️
Just to add I think they took the van to a particular competitor hoping to stir up a bit more trouble whether for TH-cam or whatever else their aim was
💯 they did. Unfortunately some people just aren’t nice people. We have emailed multiple times asking them to bring it to us even after them taking it to another company which voids all warranty.
They just keep persisting to others that ‘more videos are coming’ so it wouldn’t surprise me if they haven’t been pulling the van apart to show the so called ‘snags’ but we filmed all the van as it was leaving us so we know what we sent out and she was very happy with it when it left us. (We have her reaction to it on video!!)
Only became unhappy when we decided to end the friendship. Make of that what you will.
We never wanted to put this out but we was left with no choice 😬
@@Avccampers hope there’s no major damage to the business and you call all move onwards and upwards mate
Thanks buddy ☺️
Wow!! “No good deed goes unpunished”. You bent over backwards for the customer, and that’s the thanks you got? I’m so sorry this happened to you. ❤❤❤ blessings to you
@@terrilandry1313 thank you 🙏 and to you and your family ❤️
Hi guys , well done for posting your side of the story, sad you had to, but totally get it. We saw the video and thought it was disgusting that people feel the need to out people online rather than using a bit of decorum, and following proper procedures, but it’s to be expected from a clickbait channel. Hope it doesn’t affect the business and you continue to thrive.
☯️
Thank you guys.
Yes especially when the video is full of untruths too. Not saying there won’t be any small snags because unfortunately that’s the same with any leisure vehicle or house build even but to outright lie saying that we wouldn’t get in touch with them to sort any snags is downright disgusting 🙈
Hope that gaining a few likes and comments from people who don’t know them is worth losing the respect from people who do
❤️
There will always be snags on a van build and some come up as you are using it for a little while first.
@@geegee2022 I agree buddy. We say to all customers ‘go enjoy your van & if anything crops up then give us a shout and we can sort it asap’
We build vans in situ then they travel 1000s of mile upto 70mph unfortunately snags happen
As per the screenshots, we have asked on numerous occasions for the van to be brought back for us to inspect and put right any issues.
Even after their dramatic untrue video this is still the case so if the couple in question see this (alongside messages and emails sent) then please get in contact to arrange to bring the van back to us at your earliest convenience…
If they were friends and you did the work for material costs only with receipts to prove it, then they are just a bunch of ungrateful see you next Tuesday types. those that question the materials cost have obviously never kitted out a van to this spec. unfortunately its a hard lesson to learn you never really have friends you only have close acquaintances that can turn on you once your usefulness is over. keep up the good work people .
100% bang on matey ❤️ Thank you and if you’re ever in the area our door is always open and the kettle is always on (as Rick never stops drinking coffee)
@@Avccampers no problem thanks for the invite. if you were closer I might have been asking for a job lol. I am possibly helping Brendan explores with his new van in a few weeks as I have offered him my skills with some of his carpentry plumbing and decorating work as he is only a few miles away from me. I showed him the link you sent me a while back to the fake max fan but told him to ask yourselves if you still use it and is it any good.
We know Brendan quite well and we was going to do his windows and a few bits for him on the first van he bought which turned out to be a rough one and he sent it back.
As it happens we have never once had an issue with them and imo are more powerful than the Maxxair deluxe
@@Avccampers good good can you send him the link as I know sometimes the links on amazon etc can link to a different product so he has the correct product as id not want to be giving duff links out and him ending up with a duff product ty
@@clarkspiemuncher will do matey 👌👊
The sad thing is this is the kind of problem that happens when you try to help friends .
It looks beautiful. I love the colour.
The couple were very luckily they only had to pay for materials.
@@doodles3075 unfortunately it’s a hard lesson that we have learnt however it’s just in our nature to help people wherever we can ❤️
The van is beautiful isn’t it and definitely one of a kind
@@Avccampers absolutely ❤️
Mr and Mrs watts sound like a right pair of Bengal lancers.
@@cuibono6872 👌
Or merchant Bankers !
or James Hunts
Doing stuff for friends, even mates rates will always backfire. Offered to help a so called friend out on a wedding entertainment once, went from a few hours to a full day, and that was at 50% of what I normally charge, even then it was just a torrent of complaints.
needless to say, they are not friends now. I will try to help people out, however some expect champagne on a lemonade budget.
The fact it was not taken back to yourselves to remedy any defects to be honest is their choice, you no longer have any responsibility on it as they can not prove the other company didn’t do anything wrong.
I can understand trying to protect your business, personally I would say they had their chance to get it sorted by yourselves and just walk away, no refund, nothing,
You did what you were paid to do, you fulfilled that part of the contract.
If you can’t afford stuff don’t get it, simple theory, realised they were overstretched financially and now trying to make you pay for their errors.
@@peteb5343 Sorry to hear about the wedding buddy. What kind of entertainment was it?
Unfortunately even after everything that’s now happened and the fact as you say her warranty would be voided by the letter of the law then we would still put any snags right as that just the kind of people we are.
Take a look at the van tour matey, it’s a stunning build
Transit Custom Hightop Van Tour
th-cam.com/video/U8SFHppf_Tg/w-d-xo.html
I saw this video first. Quickly searched for the other video but can’t be arsed watching a woman sob on a video.
BOOORRRIIINNGGGG!!!!!
Exactly why we released this statement in this format. Just to take all Drama and emotion out of it and just state facts.
We wouldn’t have had to if the couple just brought the van back for snag work like anyone In The world would do rather than a dramatic video trying to bring a family run firm down 🙄
Few things stood out from their video that just didn’t seem to ring true for me. Critical of your skill level but knew you personally before so would have knows your work etc so why agree to have you build it. Don’t know the ins and outs but a lot of what she said seemed to be “this could have” etc rather than fact. Hope it gets cleared up either way lads.
Thank you matey. We basically put a bespoke built studio flat inside a van 🚐 Sometimes unfortunately there are some snags… If you bought a home from Redrow you wouldn’t go to Barrett for snag work because they have more subscribers on TH-cam 🙈
I have friend with 100-200k motorhomes which all have had snags and gone back for things doing…
In previous videos she stated ( taken from transcript of her video)
I just hope people can see through their Dramatised Bulls**t
2030 when I was looking for somebody to
convert it I wanted somebody that I
could wasn't trust that they would had
good experience in converting Vans
already see seeing some of their end
results cost and somebody that I could
communicate well with that understand
where I was coming from and I found
somebody yes I found
somebody and that is going to be
excited and do you know who I'm going to
have the van converted with have you it
out yet final result of the conversion
is going to be revealed uh when I see it
really or when I have it back which will
be at campan camp out in early May yeah
I'm really excited about that I'm on the
phone to the person that is the company
and the people that are converting it on
All that with the fridge saying her other half was an electrical engineer. So why didn’t they just buy their own fridge and have him fit it?
There’s always two sides but a lot of things in their video just stood out as not adding up and that’s coming from an outsider with nothing to gain on either side.
Yes snags happen with anything that’s built (I work in construction) but a customer has to give the company the opportunity to put things right not nip off to a competitor and have it done and then try to bad mouth you guys.
@@benriley324 thank you buddy ❤️
And the fridge was fixed (broke because of trying to use it with an old temporary 95ah Agm battery ‘when told not to’ that I put in for free so she has lighting until her 300ah lithium arrived which I had dropshipped to their home address as it was on back order) almost immediately
Pick your " friends " more carefully.
@@johncooper3392 absolutely 👍
You drove their van ….are you joking? That’s outrageous.
You mean ‘she is claiming we drove her van’? Because everything we have said has been backed up with proof? Just saying. Thanks for your comment though, have a nice evening.
That woman could allegedley cry out of one eye ..
Unfortunately if you pursued this through legal channels you'd spend £250k on
Lawyers ,expert witnesses and even if 100% right not get all your costs back and have to be sure those you might pursue have sufficient assets.
Anyway, keep going, and good luck.
@@christopherhook6789 cheers for your advice matey. Dozens and dozens of happy customers and 1 with an axe to grind. I’m sure intelligent People will see straight through it
There are always arseholes who try to get something for nothing. If I wanted a conversion, I wouldn’t hesitate to contact you as you have put out a statement, showing you asked for vehicle back. Yes, as you said, we all make mistakes, but you were good enough to try and sort the issues. Take them to court. Scrounging arseholes.
Ahh thank you so much for your support. ☺️
Absolutely shocking how awful and ungrateful people can be, keep up the good work x
@@elizabethdavies9573 Thank you 🙏 Unfortunately gaining a few subscribers and a few quid on TH-cam means more to some people. This is why we did the video in this format to take away all emotion and drama from the situation.
Again thank you for your support ❤️
Good call Danny this is best way to deal with it you have my support for sure ❤❤
@@gap_adventures Thank you 🙏 Means a lot ❤️❤️
Seems like someone is looking for 5 star work for peanuts money, this is why even though it’s a pain a contract is vital
@@johnmehaffey9953 it’s a beautiful van matey. Couple of small snags but unfortunately that does happen when anyone puts a home in a van I’m afraid
The video in question popped up on my timeline so i thought i'd give it a watch. Now just watched the reply as there is always two sides to every story. Without knowing the full ins and outs, as a self employed tradesman i know how things can not go according to plan with things like snagging and customers changing their minds.
I'd say law wise they have to give the company a chance to put whatever they see as wrong with the product, in this case a van build, back to what the customer sees as being right. You can't just take the van off to another builder, especially in that timeframe. Because of this and the social media video the couple in question have made things very hard for themselves, something that looks like it could have been handled amicably has snowballed.
Also, from someone who has been in this situation in my line of work, it seems the original video doesn't tell everything that has gone on.
Thank you matey. All we can say is there is so many discrepancies in their video and they contradict them selves over and over again. We asked them to bring the van back within hours of them contacting us and after they said they would they was elsewhere within 48hours.
We have also after this dramatic video asked them to bring up the van and we have had no reply whatsoever.
Looks like it’s all about the dramatic TH-cam videos to us and not about the van at all
@@Avccampers I thought someone had died the way the video started off, all very dramatic. Seems to be the way in the van life community for some reason. The character assassination of both business and personal, talking about ccjs and the like, is very unprofessional, I've had it myself mate, hardest part is keeping calm and professional yourself when your integrity is being questioned.
Good luck moving forward.
hang on with all this proof they took it else where , doesn’t that make the claim nil and void and they wanted over £9000.00 back when they only paid £6000.00 for it to start with . sorry these people are thicker than morons , if i had a problem with my bike i’d take it back to the shop i bought it from i wouldn’t take it to some other plonker thats going to charge me unless the plonker and my self was doing a scam . Good Luck and Hope you come out in top
We just wanted to expose their lies that we wouldn’t put the snags right. Everyone can then, just as you did put 2 & 2 together and come up with 4 👌❤️
From what this seems to me guys, is she has clearly found a lovely bunch of guys that so clearly take pride in their work, and set out to create a scam in getting a van converted for free, then having and using content for her own TH-cam channel to make money from it, which I find is truly awful behaviour, the truth will always come out and karma is a hell of a bitch, keep doing what you are doing, your all totally awesome tradespeople❤
💯 Matey
Drop us a WhatsApp buddy as looking at your profile we may have some work we can put your way
wa.me/message/4SDCB7JCLSKYP1
Well done on the van looks minted don't know why there crying about they got it at cost can't please some people now a day's keep up good work
@@sandrakelly5765 thanks Sandra ❤️ it’s beautiful isn’t it 👌
@Affordablevanconversion yea it's stunning
Always 3 sides there’s yours the truth, I think they should have let you rectify any issues & to put it on TH-cam is abit petty
Never seen this persons videos until this one funny enough so again TH-cam loves the drama….
I hope you can resolve this guys……
friendship always close to enemy’s unfortunately
@@VanlifeHQ it’s really sad isn’t it this is why we released this statement in this format to remove any dramatisation and emotion from the situation.
We are still after all of this and them taking the van elsewhere (which effectively voids any warranty) trying to resolve these small snags and the only response that we have had is, ad I quote ‘we will respond in due course’
I’ve watched the issues on the van conversion you did. It appears on first glance it did look a great professional conversion, it looked fab. But the reality was , it was evidenced to be quite a botched up job, particularly the diesel heater installation - to be honest, I would probably have lost faith in your team, and have opted for another conversion company to rectify the issues. It’s a shame it ended the way the way it did.
That’s not the case and we have had confirmation of this but thanks for your comment 👌
It's just a shame people comment before they put their brains in gear by doing research and getting the facts.
Hope your business hasn't suffered too much because of narrow small minded people big eye roll to them 🙄
Those people should have brought the van back to you and not a different company... silly people, they're not your friends 😮
@@alecrg2583 it really is however unfortunately some of the comments on her video was not very nice at all, which is why we was advised to release this statement with proof that we have acted in good faith.
Business is good thank you and we hope that intelligent people can see through her video for what her end goal actually is. In my personal opinion it’s to gain traction on their TH-cam channel and hurt us personally in the process 😔
They should do a meet up with those unhappy days and form a support group of unhappy campers😂😂😂😂
@@HeidiPriest would be a dramatic meet up 😂
Chancers…..
Such a shame isn’t it matey 😔
Any job of a construction nature would normally have a defects period during which the customer should co-operate with whoever carried out the work to have defects rectified. I fail to see how they co-operated with you on this point.
This is one of the main reasons we are having to defend ourselves. Unfortunately they made this public (in my opinion, for their own gain) and told many untruths including that we wouldn’t cooperate or respond to them, even pleading to us at the end of the video to get in touch 🙈 This is why we had to prove the fact that we replied on Two separate occasions within hours of receiving correspondence 👌
TH-cam at it's worse ! Or should that be people using TH-cam at it's worse ?!
What ever has gone on should be sorted with conversation between you all, not on a public forum. Hope you come to some sort of conclusion with this.
@@lindzhoward7752 Absolutely. We agree 100% The only reason why we have put this statement on here is to show the truth behind the totally untrue video put out by them. This is why we did a faceless statement to try remove any emotion or drama from it
❤️❤️
@@Avccampersit’s just he said she said, no one knows what the truth is, neither your nor their video proves anything you would be ignoring
@@JaneDoe-bo9tz all we needed to do was put out a statement showing the proof (via the screenshots that we asked them to bring back the van within hours of
Receiving correspondence that there was a couple of small snags on the van as their video states we wouldn’t carry out any snag work. 👌
With you 100% here but my advice for what it’s worth is to remove their email address & any other contact info. I’m sure your legal representative would advise the same! (It’s clear they didn’t proof it prior to posting) The world’s full of crazy people who will contact them, & you’ll be responsible for posting their details! It won’t do you any favours in a court of law should it end up that far. As I say, otherwise I think you’ve shown them up to be chancers in this & I’ve never seen their or your videos before (good old TH-cam algorithm suggesting I should watch it). All the best.
We are just on with it now matey I didn’t see/think of this so thank you. I’m sorry that the algorithm didn’t push you to our otherwise positive videos 👌
How disgusting can you get ! So called friends aswell, hundred percent for monitory gain looks pukka job to me. You offered solutions. Some people you offer a hand want your arm ! Hope it works out for you 💯❤️🙏👍👍
Thank you buddy. 100% right 👌
Don’t do business with family or friends
Unfortunately we learnt the hard way. Thanks for your comment 🚐🤍
This may sound absolutely madness Danny protect affordable van conversions and win! Make a public video offering them a full refund and take it square on the chin as they are messy messy people who will try and ruin you yes what I am saying is give the £6500 back and walk away head held high borrow it do anything you can sell something do it in the name of the business won’t be brought into dispute like this! Well that’s what I would do anyway. Before I would let someone try and ruin me for 6k I would get rid of the the situation and I work for minimum wage mate!
We love the business so much that my self or my wife hasn’t taken a wage since we started the company. We will do anything for this business as it means everything to us and the people who work with us. It’s not financial for us it goes way deeper.
We have already had this idea and I would do it tomorrow if she brings up the van and we can remove the parts and materials out of the van. That’s just as a matter of principle as, as they say you can’t have your cake and eat it.
Thanks for your support buddy and our door is always open if you’re ever in the area 👌
@@bigmick3978
Hi Mr Watts.
I would just like to reiterate that we are still waiting for your van to come in for snag work which you reported on 18/06/2024 and 09/08/2024 and had no response bar a slanderous TH-cam video and libel comments.
We have 2 options for you
1. Option one - Bring the van up for the snags sorting as asked on two separate occasions.
2. Option two - Bring the van up and we will strip out all the materials and give you a full refund of the materials we remove.
Thank you
AVC
This has been sent to them
Then I am on team AVC
@@bigmick3978 Shouldn’t have to be teams matey but means a lot ❤️ we are nearly sure they won’t take any option as nothing to push their channel then 😔 It’s very sad times we are living in
Buy back would admit liability and open the floodgates for "pain and suffering" claim from the low life chancers. The could not afford the conversion in the first place. No doubt now trying to get the money from here to pay for the parts they could not afford either.
Did the robot also build the van,if so,it is understandable that mistakes were made because he is horrid at his job
Robot?
@@Avccampers AI voice……. Robot voice….,,,fake human voice…..Artificial Voice……Artificial narrator of the video…..over here in Australia we use humans to narrate our videos
@@chipsrafferty8362 Ahh. The reason we did this was to remove any drama and emotion and just state the facts
@@Avccampers understood and well reasoned,I withdraw my crass comments,cheerio
Customer has issues and you've responded with a video created by AI 😮 probably isn't the best way of dealing with it.
No the customer has ‘issues’ we have responded by email and text messages trying to rectify the issues and they choose to put a TH-cam video on absolutely slating our company and telling lies, so yes from the advice of our solicitor we put out a statement to defend ourselves and state facts. Thank you for you comment though. Hope you have a lovely day
Also our solicitor advised not to Dramatise the video and just state facts so we thought that a faceless video took away any emotion from the statement
4:37 @@Avccampers
Here's hoping it can be sorted out, not sure having the work rectified by someone else has helped the situation.
@@UKvet246 Not only have we offered yet again (third time) to take a look and put snags right, we have also offered for them to bring us the van and we will strip it of the materials/parts and refund them the full amount paid for said materials…
Feel free to post this information on their video comments as both our business channel & Family channel have been blocked from commenting. 👌
Why use an AI voice ?
This is a statement not a standard vlog buddy and we wanted to remove any kind of drama/emotion and just state the facts 👌
Am I missing something here bud? £6500 just on materials?
I see the induction hob so must mean there’s an inverter and nice battery etc,so even if a full Victron setup 6.5k on just materials is mad for a little van!..what’s the spec sheet!lol I’ll probably shoot myself in the foot here and be some mad Tesla battery!haha👍🏼
Yes the van had a full off grid electrical system with a 300ah lifepo4 250amp bms battery, 3kw inverter, 50amp dc-dc, Mppt solar controller, 220w solar panel, Full hook up system with fawo inlet x2 double pole rcbo’s , x2 rcbo housing, induction hob, Compressor fridge, Night heater, Birch plywood, Redwood 1 length lats (not cheap plywood joined like others) 300m round sink, shower style tap, Solid oak 28mm worktop, 150kg slide out runners for the toilet, Anti mould white paint, Premium wood valspar coloured paint, Osmo clear varnish, Karndean flooring throughout, Karndean pressure sensitive adhesive, soft close hinges throughout, door handles throughout, x4 windows, sound deadening, Insulation, CT1, screws, pins, wood glue, 300gsm carpet, closed cell foam insulation, all cabling, terminals, heat shrink, solder wire, connectors, 12mm JG water pipe, inline 12v water pressure switch, whale 12v water pump, switch’s, usb A/C 240v sockets, black 90° strips for side door and rear door
It soon adds up buddy believe me
I’ve probably missed a few bits but we have all the purchase invoices for every van we have ever built.
Wages, overheads and profit was not charged for on this van
Hope this clears things up for you
It certainly does add up!lol I’ve got a shoe box full of receipts and it keeps getting heavier 😂 out of interest, what would be your labour costs on conversion like this? Guessing about the same again?
There’s never £6k worth of materials in that van and a legal eagle won’t tell you to post a video up to clear your name 😅
Yes the van had a full off grid electrical system with a 300ah lifepo4 250amp bms battery, 3kw inverter, 50amp dc-dc, Mppt solar controller, 220w solar panel, Full hook up system with fawo inlet x2 double pole rebo's, x2 rebo housing, induction hob, Compressor fridge, Night heater, Birch plywood, Redwood 1 length lats (not cheap plywood joined like others)
300m round sink, shower style tap, Solid oak
28mm worktop, 150kg slide out runners for the toilet, Anti mould white paint, Premium wood valspar coloured paint, Osmo clear varnish, Karndean flooring throughout, Karndean pressure sensitive adhesive, soft close hinges throughout, door handles throughout, x4 windows, sound deadening, Insulation, CT1, screws, pins, wood glue, 300gsm carpet, closed cell foam insulation, all cabling, terminals, heat shrink, solder wire, connectors, 12mm JG water pipe, inline 12v water pressure switch, whale 12v water pump, switch's, usb A/ C 240v sockets, black 90° strips for side door and rear door
It soon adds up buddy believe me
I've probably missed a few bits but we have all the purchase invoices for every van we have ever built.
Wages, overheads and profit was not charged for on this van
Hope this clears things up for you
Come on jasper where’s your reply saying sorry,
Come on jasper where’s your reply saying sorry,
❤️
❤️