Like a ship owner had problems with his engine and nobody could fix it. So they called this specialist mechanic, he tapped the engine in a certain place and fixed it and charged the big shipping company 10,000 dollars. The company complained about the high bill, so he reworded the bill 5.00 for the tapps and 9995.00 dollars to know where to tap. Keep your head up Joe. You are a great tech and customers are the worst, especially that they were ripped off by some one else but that no your fault. Stay safe brother.
The Bald Mechanic Hard at hearing. Yep .. you brought to me to tell you what’s wrong with it .. because you did not know .. “I know how” that’s not free .. (and getting the know how was not free for me either) Duh!
Over the years, I have fixed some really complex faults on people’s cars. The owners almost always go back to their original mechanic for their next job......... I totally get you Joe. If you put the time and effort in it doesn’t result in a new customer. Don’t stop the videos Joe. It would be a real shame.
Reminds me of the story of an old engineer. A new boss came in and saw him sitting around doing nothing, so he fires him. His replacement was a recent graduate and could always be spotted running around putting out a new fire, but ever since he joined the plant it was never running smoothly. Even if he was busy fixing things, there were always breakdowns holding up the production schedule. The new boss eventually learned not to confuse motion for progress and hired back the old engineer.
Joe, My name is R.G. Young and I have been an automotive technician for over fifty years. I specialize In electrical and driveability issues. My prices have always been considered high by the local shops, that's ok I like you fix problems others have given up on or to incompetent to repair. I like you I have always charged for diagnosis. Without a proper diagnosis you aren't repairing the car properly. I just wanted to thank you for articulating what I have been saying for years. Thank you for your time in producing your video's. I am a fan and really enjoy and appreciate your work.
Always amazes me how much they spend at "their guy" who hacks it all to crap ,but can't even pay for a diag. You would think they would learn...but he probably takes payments too. Keep up the good fight. Most of us are right there with you.
Rants are good. On your end it allows you to destress a little. From my perspective it’s educational. I want to personally thank you for what you show us here. I’ve learned ALOT. Again, thank you and keep your chin up. Peace.
I feel you pain. Spent over 45 years putting up with the same crap. Everything I was asked to take a " Quick look at it ", I went outside and stared at the vehicle for 2 seconds and said " Yep, looks broken to me. 😂😂😂😂😂😂
Well Joe, I can understand your frustration. Don't mind listening to your rants. Anyone who has ever dealt with customers can relate, so don't worry about coming across the wrong way. We support you and hope to continue to see videos from you, provided of course that you still want to do them. I know I look forward to each new one that is posted. Regardless of how it turns out, thank you for what you have produced to-date.
Hi Joe, If you see a car coming in with tons of aftermarket crap and the complaint is electrical just refuse to work on it yes you lose business but keep your sanity. Why work at a job you hate. Same reason we all do money. try to find some joy in the fact you do good work and remain calm. There will always be difficult customers looking for something for nothing. I enjoy your videos! Jim
@@jamesmatthews304 that's actually a great idea. Maybe pointing out to the customer that there is a strong possibility that the aftermarket crap is the cause of the problem and strongly suggest the customer saves their money and gets the installer to basically prove that it's not the problem. This would have two benefits. The customer will receive training in the fact that a crap product or job caused the problem. The other being that you won't have to fix it, unless the original installer admits defeat and then I'd say there'd be a strong chance the customer would be accommodating to you suggesting removal of said crap.
I have an uncle who used to stand over my shoulder while I worked on his car for pay. He'd repeatedly say, "I don't want to pay a lot for this repair." After a few times of this, I eventually became "too busy" whenever he'd call for work; even if I was just sitting and watching TV.
I have learned a lot from your videos. Plus there is something to b said for the entertainment value. These crazy shops!! And u show us what the problem was. Keep it up!!
Don't stop doing videos! I like your troubleshooting methodology films the best. I recently bought a used car that had paint over spray everywhere. Ultimately the dealer made it right. When I brought the car to the local (good) paint shop I asked the business owner how shops can do such half ass work. He said we see half ass all the time. Most customers will always go with the low bidder, the only way mom and pop can make money is to half ass the work. What your seeing is normal. Who is more at fault? The customer who wants everything for nothing or the shop who grants the customers wish? I, and you like doing quality work, let's keep it up!
I totally get your frustration. Some people just don't get it that diagnostic time is very real and with cars nowadays a lot of diagnosis involves looking up and at wiring schematics to narrow down a problem. All of that takes time. For the guy that didn't want to pay diagnostic time, ask him when the dentist cleans his teeth and he pays the bill if the dentist mails him a refund check for the full amount.
Joe, just wanted to say thanks for your videos and sharing your knowledge, time and skill. On a personal note, I just want you to know how much I appreciate you. Watching your videos took me to a new level of professionalism even though I’m just a DIY guy. The latest example of how you’ve helped me is my knuckle-head sons purchase of a 1999 Suzuki Bandit that he got to enjoy for all of 4 months before it crapped out. He bought it off a hillrod who thought he was cleaver with electrical... Unfortunately his talent came nowhere near his hubris. We had twisted together connections with electrical tape, overloaded circuits, voltage drops, and ridiculously unnecessary modifications. A complete nightmare. Between your TH-cam channel and Scanner Danner and Matt on Schrodingers Box, I was able to properly and professionally diagnose and repair the damage. And the best part of all, I got to spend some real quality time with my kid and teach him a few things along the way. Thanks for everything!
I'm telling you I wanna hang out there all day and not only hear your rants. but film it all and make an Award winning reality show Brother. Keep the faith your out hear educating the masses.
I am an aircraft mechanic and have done automotive repair on the side for cheap but people have ruined that due to replacing an alternator I would get complaints about the muffler which I never touched. I can relate bro! This is why I dont help people any more....
The reason you bother doing things rite is: 1. You take allot of pride in the job you do. 2. Your names on the work 3. You know your better at what you do than the ones that you keep having to repair there mistakes(refer back to pride in your work, taking time to diag). Frustrating yes sir it is. Rant anytime you need to, believe it or not there's knowledge in them rants. Glad you haven't have up making videos, look forward to watching them each time. These folks that don't want to pay for diag, are the same people that don't want to pay an attorney for representation 🙄
Jerry Kinyon: The dealer installed the Karr security system through a 3rd party. I don’t like the install, it’s flakey sometimes but still (barely) holding up since 2004. I can’t find a wiring diagram, afraid to cut the power cable for fear my door locks will no longer function.
Joe I LOVE WHEN YOU RANT KEEP DOING WHAT YOUR DOING !!! Please keep videos out there !!! DON'T LET THE WORLD TRY TO PUT YOU DOWN To THERE LEVEL !!! I believe in Joe !!! Hey Joe I always go back to what my father said to me and always helps and maybe it will help you Your NOT THE ONLY SOB GOING THRU THIS RIGHT NOW !!! SO TRUE YET SO SIMPLE Hey anyone can be a hack but you doing the right thing ! I remember when you had only less than a thousand subscribers and look your at 12k and climbing !!!
That's my fear with mechanics in general, since I do most of the repairs and troubleshooting myself. I wish there was an easy way to find shops like yours.
@@JoesAutoElectric 100%. I haven't spent a solitary cent on advertising in 20 years. People need to be more weary of flashy adverts - they're the realm of the carpetbaggers.
Thank you Joe for being honest and that you taking pride in your work. Please keep up the great work and me being a repair customer, I'm glad that is shops out we can trust.
What you described is the reason I left the automotive industry 14 years ago. And now returned to work in a city garage where I get to make the decisions on the proper repair.
Damn bro, I get the same things every single day. I tell my customers, " hey, it's a liability just seeing this crap repair, I cannot morally let you leave with the vehicle in this shape. A few times I just made it safe and they didn't pay anything, but I also sleep good at night. Do what you gotta do brother, keep the content coming!
I have spent 51-years educating my clients AND sharing my knowledge and experience with other techs & shops too. We, TECHNICIANS, have earned our stripes, and sometimes we get drawn & quartered for doing it right. But doing it right successfully includes diagnosing - digging in, sometimes getting very dirty & sweaty towards finding the evidence to fix the problem at hand. Nearly everything on a vehicle that can wear out - just quit working - needs replacement or maintenance, requires time and close attention to detail. TECHNICIANS are NOT compliant with taking short cuts - winging it - or throwing it together with poor quality parts. We know that IF we do, IT is going to come back to us either physically or by word of mouth. TIME and dedication to our craft are how the TECHNICIAN earns his living. Young techs just coming out of an iTech College will still need a GOOD mentor or two. Hopefully, they will have found “us” first . TECHNICIANS do not take the path of the pretender down the block... But we can RANT. RANT on Joe, RANT on.
It may be a rant, but it's real. And, like you said, many of us don't encounter this 4x+ a week. Please don't stop your videos. They help project our profession in a positive light, which is sorely needed because of asscats like you describe. Please don't stop showing the quality work you do, and the quality person that you are.
I like the content Joe, I always learn something from your videos, keep up the good work. We had a notoriously cheap customer who wanted brakes installed on an Audi with brake pads he brought. We took him we don’t work on Audis.
In tech school 30 plus years ago, they taught the battery is the heart of the electrical system. Start at the battery, and work in from there. Your rant is justified. I was an transit bus tech for 15 years. Management always was quick and cheap. The guys who were fast, always got the recognition, even though they had sloppy work habits. I could never understand that.
I had a friend bring his car to "get fixed" at so many shops they replaced intake manifold and sensors etc. CEL was still on, I reccommended a good mechanic and in under an hour the mechanic had swapped a vacuum hose that was crossed and had the CEL cleared. My friend said he charged too much for the service...I told him you paid way more than that throwing parts at it. Im ok with paying a high repair bill but it must be done correctly, and no butchered work. Unfortunately I have even had sub par work from the dealer. Stripped bolts, and leaving coolant hoses loose. I now do everything on my own. Joe, I love your rants and love your channel.
Had a Repair Shop in 80s and I found most Mechanics, Couldn't Diagn. Various simptions, That always prevented getting a customer to (understand) this. All they know is that they have the same problem that first complaining about.The customer doesnt know who to trust.WE had yrs of problems with this. .Most people just do not Understand, New Designed Vehicles are all about ELECTRONICS AND MOST MECHANICS DO NOT KNOW ABOUT.
Some of my favorite quotes: I already spent XX amount at the other place to fix it, I dont really want to spend any more... Its go to be something simple they missed. Can you fix their work under warranty?? That cant be the problem...I just had that done. The last guy only charged me this much...why are you so expensive??? I need it back right away (car sits in my parking lot for 2 weeks after rush job waiting to be picked up...)
Joe, don’t worry about me, my repairs and diagnostics were simple for a DIY -selfer. In my 1986 Nissan the alternator was not charging the battery plus the headlights, dashboard gauges and blower fan were not working, only the wipers. The alternator and battery checked out ok. I followed the positive battery cable and two smaller wires from it go to a harness that goes toward the front of the car to the headlights and then back again to the alternator. On this harness is fusible link. I checked for continuity on this link and there was none. I pulled the fusible link and cut open the insulation and the inside wire was melted in two pieces. Needless to say it took me awhile to find the problem.
I work in a fleet setting, I love to test and figure out issues.. some of my guys struggle with diagnosing electrical issues.. I try to explain it, they just want to bomb parts!! I see your frustration!!!! I love your videos your giving me good tips, really appreciate it.... ty!!!
keep doing what you do bruh....i love the rants, love the fixes.....you re just living life of doing the right thing....thank God for people like you.....
Just get it out mate, in with the storm clouds out with the rainbows. Rainbows out your shop door that is. Congratulations and kudos on your integrity.
I feel your frustration. I had a guy that wanted to drop off his car yesterday, I told him we are doing no-contact repairs and to leave the key on the floorboard when he gets here and I would take a look at it and let him know what it would take to repair it. He said ok, then pulled up, gets out of his car and comes to the office (with no mask).The door is locked so nobody can come in. I waved and said, leave your key in the car! He said he just wanted to say hi and reiterate what he already told me on the phone. He said he bought spark plugs and coils from Amazon and told me to use those parts and that they’re in the passenger seat. I told him I would not. He wanted to wait in the office while I diagnosed his car, I told him he could not. He left all pissed off and said he was going to Pep Boys where he would be treated with respect. I wished him well.
I lived to work on cars my whole life. Never dreamed I could hate it. One day I remember this specifically, I looked at the car, finished the job and said never again. I called all my customers, thanked then for their patronage and told them I am done. You are burning out. Give a lot of thought to what you are doing. I can see you are a superior craftsman. Your health may not be worth it. I am convinced you (generic you) cannot work on cars without being an immoral cheat. Problem is no matter what you say, you do give a shit!
Cars can be tough..... I have one person who is allowed to work on my car. I don't mess around with "modifications". End users are mad that they've been misled by a dealer, or another shop... and I get that. I had a car that was said to be a DNR by two dealerships.... I found that one person who said "We can TRY these solutions"......... I still drive that "unfixable" car five years later, and that individual who tried and succeeded has gotten ALL of my auto business outside of the maintenance I do myself.
I totally agree with you, some people just don’t understand the right way is the only way when it comes to doing car repairs. I turn away so many guys when they bring aftermarket headaches. I really like your videos, don’t quit. But if you do I totally understand.
Keep your head up man you're doing it right and you should never give up your diagnostic feed, that's your time not the clients not the last shop's time... It's yours. The only thing I've started doing is adding an another shop tax or a multiple repairs performer tax on vehicles like you've described. It sounds bad but people/clients don't really learn until it hits them in the wallet, the harder the hit the quicker they learn. As for those that whine and choose to take there business elsewhere you probably didn't want them as clients anyway.
Took my truck in for a warped head. Needed rebuilt heads. Mechanic couldn't figure out how to get the 3 timing chains lined up (even after I showed him), dropped my alternator while removing it and damaged it, charged me for all the extra time and fluids he needed to try the repair 3 times without success. Then after paying the bill, he told me to drive it very slowly back to my home because he wasn't sure the timing chains were installed properly. I wound up rebuilding the thing myself. Cost was about triple after paying his bill to get the truck back in working order. I never went back. Unfortunately there are many shops with no pro's. If you do find one that can perform the work, pay them.
Hey Joe, from what I have seen you do a fantastic job diagnosing cars that other people give up on and find the ' real ' problems. You should do one of two similar things or both. Make up a large sign to post in your shop and/or have a form printed up detailing what your fee is and that it's not negotiable. If the cause of the problem is aftermarket accessories, specify that you can't fix it other than taking the crap out and returning the car to as close to factory specs. as possible. If the customer wants to keep the aftermarket junk, tell them to go back to where it was installed. If they installed the junk themselves and the accessory is obviously defective or incompatible with the cars electrical system, tell them to get a refund from the seller and don't put anything similar in the car. Have the customer sign the form before work begins. Cover your rear at the beginning and hopefully you will have less problems in the future. If you were closer to me I would let you look at my car that has a weird problem that nobody else can find including myself. Good luck.
thats why AND ITS WRITTEN IN BLACK AND WHIT ON ALL MY BILLS IF YOUR CAR HAS AFTERMARKET ITEMS THAT CAUSE ELECTRICAL ISSUES THOSE ITEMS WILL BE CHOPPED AND TRASHED AND PUT BACK TO ORIGINAL FACTORY
Ya man, no fancy showroom with people walking around in golf shirts so, some people think you should work cheap and do first class work. Sound familiar?
I appreciate your videos. If you can continue making them I would appreciate it. I’m twenty eight years in the business. I feel your pain. Keep it up. You are one of the good ones!!
Do not worry about the rant, I spent 38 years at a Ford dealer and heard so much from the customers and dealer owner,etc. and the first thing asked was, are you charging for diagnostics, and the next thing said, I’ve spent so much money already can’t you help me, and these were cars from both dealers and independents. Then when you spend a lot of time on it they say “I’ll take it back to my mechanic “. Argh
Joe Michael: Maybe Vehicle owners should have to take a 20 min written & oral test, along with a deposit of say $500, in order to qualify to leave a vehicle with any shop. Some of the money could be returned, if not used. 38 Years at a Dealer. Your not in any % category. My wife did 41 years at a company.
@Joe's Auto Electric Been there done that sir.... Was a tech for 22 years and just could not take the obvious stupidity that we all have seen. Under appreciated by customers and Managers alike In your situation with the videos you have the ability to educate THOSE THAT WANT TO LEARN. Some people you will never reach. Always do your best by your customers and inform those that will listen. Keep up the great job you do
Hey your not alone Joe....yesterday I took a wheels off a Chevy pickup to check the brakes told the guy he need brakes bad.....grooved rotors with less than an 1/8 th left on pads....put the wheels back on the guys says I'll do them soon....he drive away calls me later says his truck is smoking bad what did I do!........ Yeah he ran over a puddle and got water in the exhaust. So yeah a feel your pain......hope you don't let it get to you cause you really do good work and I enjoy your videos......even the rants!
Hey Joe I'm a 20 + year auto repair shop owner retired now. I had same issues as you. Your into repair it right mode which is how I am. Have no idea how these other businesses survive but they do. I miss doing the repairs and some of my clients but do not miss the people your talking about. All in can tell you is get involved with an automotive association and as I used to do, meet monthly with like mind shop owners over dinner and discuss the industry and how believe me are not alone with those kind of problems. Good luck and pat yourself on the back as no one else is going to.
You have the patience of Job buddy. Not many guys can put up with all the crap you have to deal with. Your customers are lucky to have you as their technician, stay positive bro.
For peeps thinking about car audio, either learn how to diy properly or require videos and pic examples of the shop’s work. The head unit harness is just one facet. You have to do “the big three” upgrade, for which you need a hydraulic cable lug crimper and nickel lugs properly sized. And then there’s the amp mounting and speaker installation and wiring, steering wheel controls adapter, backup cam, etc.
Even your rants are instructional. Keep up the good work. Lots of people enjoy your videos and understand how frustrating it can be to troubleshoot other people’s substandard work.
Hey Joe keep up the great work, it amazes me the incompetence that exist in the auto repair business especially at dealership level. The public in general don't realize the complexity of modern day vehicles as well as vehicles that go back to 2000. They are not aware of the additional electronic skills required by Technicians to diagnose and repair these modern day vehicles, and how an easy simple diagnosis can turn into a $2000 computer being misdiagnosed and replaced. These folks are many times are looking for a cheap repair, not realizing the risks they are taking. Plain and simple you get what you pay for, and sometimes that motto doesn't apply cause you pay $2k and the vehicle still not fixed. Hang in their Joe, I've seen your videos and approach to repairs and diagnosis methods. These folks would be lucky to have you as their mechanic.
"If you're price shoppin' for car repair, you will get what you pay for" My owner always tells me that my time is worth big money and I believe him. Honestly I only get those last resort cars about two or three times a week. And I always tell them after they look at me like i'm crazy for stating the $150.00 hourly diagnostic charge, That is the price for finding out what is wrong, period. Or you can bring it elsewhere. Thank you for your posts Joe, you bring real issues into light and i love that. We also cant let these customers rent free space in out heads. I have been learning that myself. God bless brother.
The world is full of “Chancers” . People taking a chance on getting something on the cheap. Totally understand that a quality tech who diagnoses vehicles properly gets fed up of these chancers trying to fleece him . I work at a dealer and I get job cards with ridiculous descriptions of customers faults and no agreed charge for diagnosis.once I tell the service bad advisor that my time costs the job is either gone or given to another tech to see if he will work for free. Chancers behind and in front of the counter . Great to hear a rant from across the pond . Keep the faith Joe...
Joe, the motto I've adopted these days is "you can't fix stupid." That just seems to help me in most situations dealing with people today. Keep up the rants because somebody needs to say what you're saying, although the people who need to hear it probably don't watch your videos anyway, sadly.
I know how you feel same shit happens to me at the dealership level.. sometimes it’s worst After all these hands have touch the vehicle and can’t fix it they bring it to us to make it like new & expect not to pay for my time
Wow even as a home gamer I would like to think I could load test a battery. Scary !!!! Also please keep on making videos I will listen to you rants anytime like a good friend would.Oh yea like others have said Thanks a lot for the things you have showed us. Top notch tech!
Hey Joe, New subscriber here! Just watched the Part 2 of water leak repair on Lexus sunroof; now have to find Part 1. I have problem with water soaking driver's side, rear rug, on my 2003 Lexus ES300 (like that lady's Lexus.) Going to try out your repair; hope I can access rear drain holes without too much trouble. THANKS for such a helpful, coherent, and even humble walk-through of that repair! Also, I appreciate your thoughts and insights here that you expressed. It obviously is incredibly frustrating to deal with people like you are describing. But they'll shell out $200 on cable and hundreds more on booze and non-essentials every month. And then they'll begrudge a guy like you to making a living wage and covering your diag costs, nevermind your experience! I'm a good 100 miles from you, but if I have serious issues with my car I will definitely make the trip to your shop! Thank you, and looking forward to more videos!! Chas
Damn right, brother! Sadly there are many mechanics/technicians who need to find a new line of work, but as long as they get paid, they don't care if they are incompetent or actual crooks. Keep up the good work on behalf of your honest customers, and the hell with the rest!
Hey Joe, I love your rants. Always make me laugh. Unfortunately, many people are idiots but don't let it get you down. There are also many customers who you help and they appreciate it, like the Lexus lady. Look forward to more of your videos. Stay safe, keep going and best regards from the UK.
4 times the other guy could not fix it you did a correct diag and fixed with original parts systematic methoid of repair with the correct thought patern ! I am one that appreciated your work great videos !!!
On top of everything you've mentioned, we must now deal with replacements parts that are garbage as well, making diagnosing and repair that much more difficult. I've recently had two cars with misfires where both cars needed an inition coil, both got new NGK spark plugs. Misfire jumped to another cylinder on one car and the other became a no start in mornings (plugs fouling with fuel). Drove me bananas checking EVERYTHING else (Spark, compression, injector drop, fuel pressure, timing) to eventually find that two plugs on one car and three plugs on the other car were NFG. 🥴 PS: Stay away from NGK plugs (many counterfeits), use Denso plugs instead.
Always enjoy your vids! I work in a different industry, I get undercut on new installs then end up looking after badly selected and installed equipment for the next ten years when the installing company is no longer wanted back on site. I've had shocks where switches have been bypassed or the have wired something from two different supplies... Some days it makes you feel like a career change!
You go ahead and rant all you wish to. This really does make for good informative material to video. If other tech's watch these it's a reminder to raise the bar and do what needs to be done. We're all with you, keep going. Good stuff. Well done.
We put a high diagnostic fee up front if it has been to other shops , customer needs to be ready to make a financial commitment,it stops a lot of the bottom feeders.
I know exactly how you feel. The shop I work part-time for. Sent a road tractor out to a shop for a stall, no start condition. I was gone in Ohio for a week. I come back to work and the truck isn't back from the shop. Ok. I ask what's the hold up. I was told it needs a ECM and a wiring harness. This is a 2001 Mack truck. Road tractor. So the shop installs the new ECM and harness and drops the truck off at the terminal. I work part-time for a trucking company. I go out later to use that truck to move a trailer and the same issue happened. I had to jump start the truck three times and I saw the lights were dim. This is in the middle of the night. So fine I get the truck in the shop. Alternator isn't charging. Change the alternator. But I only have 12.6 volts while the truck is running. I go to the back of the alternator I have 14.4. I was like WTH. So I took a jumper cable. Went to the ground side of the battery to the engine block and the alternator started charging the batteries. I shut everything off. I made a new cable for the ground side. Went from the engine block to the battery. Turn the key and he truck fired up and ran fine. Told my boss the next day. Let's just say he wasn't happy with the other shop because he spent some serious money to get that truck fixed. A 2 volt drop on the ground side.
You can either rant or change things or rant AND change things... It is exactly for these reasons my diag rate is double my labour rate, and I keep getting new and return customers for diag work. Also, the first point of doing a diag on a car that has an ongoing concern is working with the customer and finding out EXACTLY what the complaint is first, and what has been done to the car by previous repairers. This is the bit that I don't charge for, sometimes it take a very long time to get the full story. I get ya, Joe. Everyone feels like screaming in frustration at times and exhaling all the built up shittyness, it hardly ever solves anything though.
Like a ship owner had problems with his engine and nobody could fix it. So they called this specialist mechanic, he tapped the engine in a certain place and fixed it and charged the big shipping company 10,000 dollars. The company complained about the high bill, so he reworded the bill 5.00 for the tapps and 9995.00 dollars to know where to tap. Keep your head up Joe. You are a great tech and customers are the worst, especially that they were ripped off by some one else but that no your fault. Stay safe brother.
That is one of the stories my father told me long ago. Always loved it.
The Bald Mechanic Hard at hearing. Yep .. you brought to me to tell you what’s wrong with it .. because you did not know .. “I know how” that’s not free .. (and getting the know how was not free for me either) Duh!
Over the years, I have fixed some really complex faults on people’s cars. The owners almost always go back to their original mechanic for their next job......... I totally get you Joe. If you put the time and effort in it doesn’t result in a new customer. Don’t stop the videos Joe. It would be a real shame.
Reminds me of the story of an old engineer. A new boss came in and saw him sitting around doing nothing, so he fires him. His replacement was a recent graduate and could always be spotted running around putting out a new fire, but ever since he joined the plant it was never running smoothly. Even if he was busy fixing things, there were always breakdowns holding up the production schedule. The new boss eventually learned not to confuse motion for progress and hired back the old engineer.
Good day.
Joe,
My name is R.G. Young and I have been an automotive technician for over fifty years. I specialize In electrical and driveability issues. My prices have always been considered high by the local shops, that's ok I like you fix problems others have given up on or to incompetent to repair. I like you I have always charged for diagnosis. Without a proper diagnosis you aren't repairing the car properly.
I just wanted to thank you for articulating what I have been saying for years.
Thank you for your time in producing your video's. I am a fan and really enjoy and appreciate your work.
Always amazes me how much they spend at "their guy" who hacks it all to crap ,but can't even pay for a diag. You would think they would learn...but he probably takes payments too. Keep up the good fight. Most of us are right there with you.
Rants are good. On your end it allows you to destress a little. From my perspective it’s educational. I want to personally thank you for what you show us here. I’ve learned ALOT. Again, thank you and keep your chin up. Peace.
I feel you pain. Spent over 45 years putting up with the same crap. Everything I was asked to take a " Quick look at it ", I went outside and stared at the vehicle for 2 seconds and said " Yep, looks broken to me. 😂😂😂😂😂😂
I've done that lol Makes for interesting reactions don't it?
Now that's funny! I had customer want me to check their tires. " Yep, I checked and found 4 tires on your car"
@@JoesAutoElectric . Some of the reactions I got were simply priceless. I should have written a book.
Well Joe, I can understand your frustration. Don't mind listening to your rants. Anyone who has ever dealt with customers can relate, so don't worry about coming across the wrong way. We support you and hope to continue to see videos from you, provided of course that you still want to do them. I know I look forward to each new one that is posted. Regardless of how it turns out, thank you for what you have produced to-date.
Hi Joe, If you see a car coming in with tons of aftermarket crap and the complaint is electrical just refuse to work on it yes you lose business but keep your sanity. Why work at a job you hate. Same reason we all do money. try to find some joy in the fact you do good work and remain calm. There will always be difficult customers looking for something for nothing. I enjoy your videos! Jim
@@jamesmatthews304 that's actually a great idea. Maybe pointing out to the customer that there is a strong possibility that the aftermarket crap is the cause of the problem and strongly suggest the customer saves their money and gets the installer to basically prove that it's not the problem. This would have two benefits. The customer will receive training in the fact that a crap product or job caused the problem. The other being that you won't have to fix it, unless the original installer admits defeat and then I'd say there'd be a strong chance the customer would be accommodating to you suggesting removal of said crap.
I would love to have a mechanic as diligent as you, Joe...but I'm 3000 miles away.
Joe about that rant i can only say RANT APROVED ; )
I appreciate your information and channel have a great day.
Your rants are very valid. Please keep ranting. Wish I had a mechanic close by in Cali like you! Thanks for sharing!
Oh yeah..the guy is good...good at friggin everything up. Joe we need more guys like you.👍
I watched this again today, great stuff! Rant all you want any time you want, great content. We're with you.
I have an uncle who used to stand over my shoulder while I worked on his car for pay. He'd repeatedly say, "I don't want to pay a lot for this repair." After a few times of this, I eventually became "too busy" whenever he'd call for work; even if I was just sitting and watching TV.
Family, neighbors, and friend's cars are the worst.
@@Discretesignals Wish I could like this a thousand times....
I have learned a lot from your videos. Plus there is something to b said for the entertainment value. These crazy shops!! And u show us what the problem was. Keep it up!!
Don't stop doing videos! I like your troubleshooting methodology films the best.
I recently bought a used car that had paint over spray everywhere. Ultimately the dealer made it right. When I brought the car to the local (good) paint shop I asked the business owner how shops can do such half ass work. He said we see half ass all the time. Most customers will always go with the low bidder, the only way mom and pop can make money is to half ass the work. What your seeing is normal. Who is more at fault? The customer who wants everything for nothing or the shop who grants the customers wish?
I, and you like doing quality work, let's keep it up!
I totally get your frustration. Some people just don't get it that diagnostic time is very real and with cars nowadays a lot of diagnosis involves looking up and at wiring schematics to narrow down a problem. All of that takes time. For the guy that didn't want to pay diagnostic time, ask him when the dentist cleans his teeth and he pays the bill if the dentist mails him a refund check for the full amount.
Joe your the best ranter out there I love it! Yeah everyone wants free things.
Lots of practice my friend.
Don't you love this phrase? " My car runs good I think it just needs sparkplugs" lol
people are so stupid
Joe, just wanted to say thanks for your videos and sharing your knowledge, time and skill. On a personal note, I just want you to know how much I appreciate you. Watching your videos took me to a new level of professionalism even though I’m just a DIY guy. The latest example of how you’ve helped me is my knuckle-head sons purchase of a 1999 Suzuki Bandit that he got to enjoy for all of 4 months before it crapped out. He bought it off a hillrod who thought he was cleaver with electrical... Unfortunately his talent came nowhere near his hubris. We had twisted together connections with electrical tape, overloaded circuits, voltage drops, and ridiculously unnecessary modifications. A complete nightmare. Between your TH-cam channel and Scanner Danner and Matt on Schrodingers Box, I was able to properly and professionally diagnose and repair the damage. And the best part of all, I got to spend some real quality time with my kid and teach him a few things along the way. Thanks for everything!
Thank you. So happy to hear.
I'm telling you I wanna hang out there all day and not only hear your rants. but film it all and make an Award winning reality show Brother. Keep the faith your out hear educating the masses.
Don't take everything in that comes through the door, especially when they don't have two matches between their ears!
Hey Joe feel free to vent.....use one of my favorite expressions when dealing with the public.
"The Masses are Asses"👍
I am an aircraft mechanic and have done automotive repair on the side for cheap but people have ruined that due to replacing an alternator I would get complaints about the muffler which I never touched. I can relate bro! This is why I dont help people any more....
I love these rants, it let's me know I'm not alone with the same issues as a shop owner and technician
The reason you bother doing things rite is:
1. You take allot of pride in the job you do.
2. Your names on the work
3. You know your better at what you do than the ones that you keep having to repair there mistakes(refer back to pride in your work, taking time to diag).
Frustrating yes sir it is.
Rant anytime you need to, believe it or not there's knowledge in them rants.
Glad you haven't have up making videos, look forward to watching them each time.
These folks that don't want to pay for diag, are the same people that don't want to pay an attorney for representation 🙄
Jerry Kinyon: The dealer installed the Karr security system through a 3rd party. I don’t like the install, it’s flakey sometimes but still (barely) holding up since 2004. I can’t find a wiring diagram, afraid to cut the power cable for fear my door locks will no longer function.
Joe I LOVE WHEN YOU RANT KEEP DOING WHAT YOUR DOING !!! Please keep videos out there !!! DON'T LET THE WORLD TRY TO PUT YOU DOWN To THERE LEVEL !!! I believe in Joe !!! Hey Joe I always go back to what my father said to me and always helps and maybe it will help you Your NOT THE ONLY SOB GOING THRU THIS RIGHT NOW !!! SO TRUE YET SO SIMPLE Hey anyone can be a hack but you doing the right thing ! I remember when you had only less than a thousand subscribers and look your at 12k and climbing !!!
Don't let them get you down Joe keep on doing what's right.
Peace love and respect to you my friend from the other side of this sad sad world.
That's my fear with mechanics in general, since I do most of the repairs and troubleshooting myself. I wish there was an easy way to find shops like yours.
Word of mouth is better than any advertisements.
@@JoesAutoElectric 100%. I haven't spent a solitary cent on advertising in 20 years. People need to be more weary of flashy adverts - they're the realm of the carpetbaggers.
Thank you Joe for being honest and that you taking pride in your work. Please keep up the great work and me being a repair customer, I'm glad that is shops out we can trust.
What you described is the reason I left the automotive industry 14 years ago. And now returned to work in a city garage where I get to make the decisions on the proper repair.
I’m all with you here. Although I fix my cars alone, I would always come to your shop if I would live close by.
Damn bro, I get the same things every single day. I tell my customers, " hey, it's a liability just seeing this crap repair, I cannot morally let you leave with the vehicle in this shape. A few times I just made it safe and they didn't pay anything, but I also sleep good at night. Do what you gotta do brother, keep the content coming!
I have spent 51-years educating my clients AND sharing my knowledge and experience with other techs & shops too. We, TECHNICIANS, have earned our stripes, and sometimes we get drawn & quartered for doing it right. But doing it right successfully includes diagnosing - digging in, sometimes getting very dirty & sweaty towards finding the evidence to fix the problem at hand. Nearly everything on a vehicle that can wear out - just quit working - needs replacement or maintenance, requires time and close attention to detail. TECHNICIANS are NOT compliant with taking short cuts - winging it - or throwing it together with poor quality parts. We know that IF we do, IT is going to come back to us either physically or by word of mouth. TIME and dedication to our craft are how the TECHNICIAN earns his living. Young techs just coming out of an iTech College will still need a GOOD mentor or two. Hopefully, they will have found “us” first
. TECHNICIANS do not take the path of the pretender down the block... But we can RANT. RANT on Joe, RANT on.
It may be a rant, but it's real. And, like you said, many of us don't encounter this 4x+ a week. Please don't stop your videos. They help project our profession in a positive light, which is sorely needed because of asscats like you describe. Please don't stop showing the quality work you do, and the quality person that you are.
I like the content Joe, I always learn something from your videos, keep up the good work. We had a notoriously cheap customer who wanted brakes installed on an Audi with brake pads he brought. We took him we don’t work on Audis.
You're doing good work! Keep it up! The good customers will understand and keep coming back.
I always enjoy your videos and respect what you do.
I love your videos Joe! If people dislike your job or your thoughts it doesn't matter! I learned a lot from you! Thank you!
In tech school 30 plus years ago, they taught the battery is the heart of the electrical system. Start at the battery, and work in from there. Your rant is justified. I was an transit bus tech for 15 years. Management always was quick and cheap. The guys who were fast, always got the recognition, even though they had sloppy work habits. I could never understand that.
Joe you make great videos tnx for education
I had a friend bring his car to "get fixed" at so many shops they replaced intake manifold and sensors etc. CEL was still on, I reccommended a good mechanic and in under an hour the mechanic had swapped a vacuum hose that was crossed and had the CEL cleared. My friend said he charged too much for the service...I told him you paid way more than that throwing parts at it. Im ok with paying a high repair bill but it must be done correctly, and no butchered work. Unfortunately I have even had sub par work from the dealer. Stripped bolts, and leaving coolant hoses loose. I now do everything on my own.
Joe, I love your rants and love your channel.
Joe your amazing at all you do, don't feel down as you master all you touch.
Keep up the great work.
Love your stuff Joe. Fixing crap is sometimes interesting and frustrating.
Had a Repair Shop in 80s and I found most Mechanics, Couldn't Diagn. Various simptions, That always prevented getting a customer to (understand) this. All they know is that they have the same problem that first complaining about.The customer doesnt know who to trust.WE had yrs of problems with this.
.Most people just do not Understand, New Designed Vehicles are all about ELECTRONICS AND MOST MECHANICS DO NOT KNOW ABOUT.
Some of my favorite quotes:
I already spent XX amount at the other place to fix it, I dont really want to spend any more...
Its go to be something simple they missed.
Can you fix their work under warranty??
That cant be the problem...I just had that done.
The last guy only charged me this much...why are you so expensive???
I need it back right away (car sits in my parking lot for 2 weeks after rush job waiting to be picked up...)
Joe, don’t worry about me, my repairs and diagnostics were simple for a DIY -selfer. In my 1986 Nissan the alternator was not charging the battery plus the headlights, dashboard gauges and blower fan were not working, only the wipers. The alternator and battery checked out ok. I followed the positive battery cable and two smaller wires from it go to a harness that goes toward the front of the car to the headlights and then back again to the alternator. On this harness is fusible link. I checked for continuity on this link and there was none. I pulled the fusible link and cut open the insulation and the inside wire was melted in two pieces. Needless to say it took me awhile to find the problem.
I work in a fleet setting, I love to test and figure out issues.. some of my guys struggle with diagnosing electrical issues.. I try to explain it, they just want to bomb parts!! I see your frustration!!!! I love your videos your giving me good tips, really appreciate it.... ty!!!
keep doing what you do bruh....i love the rants, love the fixes.....you re just living life of doing the right thing....thank God for people like you.....
Just get it out mate, in with the storm clouds out with the rainbows.
Rainbows out your shop door that is.
Congratulations and kudos on your integrity.
I feel your frustration. I had a guy that wanted to drop off his car yesterday, I told him we are doing no-contact repairs and to leave the key on the floorboard when he gets here and I would take a look at it and let him know what it would take to repair it. He said ok, then pulled up, gets out of his car and comes to the office (with no mask).The door is locked so nobody can come in. I waved and said, leave your key in the car! He said he just wanted to say hi and reiterate what he already told me on the phone. He said he bought spark plugs and coils from Amazon and told me to use those parts and that they’re in the passenger seat. I told him I would not. He wanted to wait in the office while I diagnosed his car, I told him he could not. He left all pissed off and said he was going to Pep Boys where he would be treated with respect. I wished him well.
I lived to work on cars my whole life. Never dreamed I could hate it. One day I remember this specifically, I looked at the car, finished the job and said never again. I called all my customers, thanked then for their patronage and told them I am done. You are burning out. Give a lot of thought to what you are doing. I can see you are a superior craftsman. Your health may not be worth it. I am convinced you (generic you) cannot work on cars without being an immoral cheat. Problem is no matter what you say, you do give a shit!
I love your rant videos, I also like your vlog videos too. You should run more advertisements so we can support you more👍
Cars can be tough..... I have one person who is allowed to work on my car. I don't mess around with "modifications". End users are mad that they've been misled by a dealer, or another shop... and I get that. I had a car that was said to be a DNR by two dealerships.... I found that one person who said "We can TRY these solutions"......... I still drive that "unfixable" car five years later, and that individual who tried and succeeded has gotten ALL of my auto business outside of the maintenance I do myself.
Good video on what you have to put up with . And what you don't put up with , customers can take there vehicle some where else.
Fully understand, I could definitely see frustration in dealing with customers.
'If you're not complaining, there is something wrong with you' is a quote I remember that seems to be true
I totally agree with you, some people just don’t understand the right way is the only way when it comes to doing car repairs. I turn away so many guys when they bring aftermarket headaches. I really like your videos, don’t quit. But if you do I totally understand.
Thanks Joe! I agree with you 100%!
Keep your head up man you're doing it right and you should never give up your diagnostic feed, that's your time not the clients not the last shop's time... It's yours. The only thing I've started doing is adding an another shop tax or a multiple repairs performer tax on vehicles like you've described. It sounds bad but people/clients don't really learn until it hits them in the wallet, the harder the hit the quicker they learn. As for those that whine and choose to take there business elsewhere you probably didn't want them as clients anyway.
Took my truck in for a warped head. Needed rebuilt heads. Mechanic couldn't figure out how to get the 3 timing chains lined up (even after I showed him), dropped my alternator while removing it and damaged it, charged me for all the extra time and fluids he needed to try the repair 3 times without success. Then after paying the bill, he told me to drive it very slowly back to my home because he wasn't sure the timing chains were installed properly. I wound up rebuilding the thing myself. Cost was about triple after paying his bill to get the truck back in working order. I never went back. Unfortunately there are many shops with no pro's. If you do find one that can perform the work, pay them.
Hey Joe, from what I have seen you do a fantastic job diagnosing cars that other people give up on and find the ' real ' problems. You should do one of two similar things or both. Make up a large sign to post in your shop and/or have a form printed up detailing what your fee is and that it's not negotiable. If the cause of the problem is aftermarket accessories, specify that you can't fix it other than taking the crap out and returning the car to as close to factory specs. as possible. If the customer wants to keep the aftermarket junk, tell them to go back to where it was installed. If they installed the junk themselves and the accessory is obviously defective or incompatible with the cars electrical system, tell them to get a refund from the seller and don't put anything similar in the car. Have the customer sign the form before work begins. Cover your rear at the beginning and hopefully you will have less problems in the future. If you were closer to me I would let you look at my car that has a weird problem that nobody else can find including myself. Good luck.
thats why AND ITS WRITTEN IN BLACK AND WHIT ON ALL MY BILLS IF YOUR CAR HAS AFTERMARKET ITEMS THAT CAUSE ELECTRICAL ISSUES THOSE ITEMS WILL BE CHOPPED AND TRASHED AND PUT BACK TO ORIGINAL FACTORY
Nice to see you again Gerald.
Thanks Charles!
@@JoesAutoElectric on your bills joe have an addendum written 100 dollar diag charge NON NEGOTIABLE
Ya man, no fancy showroom with people walking around in golf shirts so, some people think you should work cheap and do first class work. Sound familiar?
Joe, I am so glad to see that there's a live spirit representing Bayonne. Used to be Chuck Wepner - now it's you. Do good work.
Rock on! And Chuck is a great guy. Know him a long time.
I appreciate your videos. If you can continue making them I would appreciate it. I’m twenty eight years in the business. I feel your pain. Keep it up. You are one of the good ones!!
Keep up the great video's! They make some of us feel like we're not alone out there. I can identify with your rants!!! Cheers brother!
I appreciate that
Do not worry about the rant, I spent 38 years at a Ford dealer and heard so much from the customers and dealer owner,etc. and the first thing asked was, are you charging for diagnostics, and the next thing said, I’ve spent so much money already can’t you help me, and these were cars from both dealers and independents. Then when you spend a lot of time on it they say “I’ll take it back to my mechanic “. Argh
Joe Michael: Maybe Vehicle owners should have to take a 20 min written & oral test, along with
a deposit of say $500, in order to qualify to leave a vehicle with any shop.
Some of the money could be returned, if not used.
38 Years at a Dealer. Your not in any % category. My wife did 41 years at a company.
@Joe's Auto Electric
Been there done that sir.... Was a tech for 22 years and just could not take the obvious stupidity that we all have seen.
Under appreciated by customers and Managers alike
In your situation with the videos you have the ability to educate THOSE THAT WANT TO LEARN.
Some people you will never reach.
Always do your best by your customers and inform those that will listen.
Keep up the great job you do
Hey your not alone Joe....yesterday I took a wheels off a Chevy pickup to check the brakes told the guy he need brakes bad.....grooved rotors with less than an 1/8 th left on pads....put the wheels back on the guys says I'll do them soon....he drive away calls me later says his truck is smoking bad what did I do!........ Yeah he ran over a puddle and got water in the exhaust. So yeah a feel your pain......hope you don't let it get to you cause you really do good work and I enjoy your videos......even the rants!
When he comes back, send him away. You don’t need his money.
Hey Joe I'm a 20 + year auto repair shop owner retired now. I had same issues as you. Your into repair it right mode which is how I am. Have no idea how these other businesses survive but they do. I miss doing the repairs and some of my clients but do not miss the people your talking about. All in can tell you is get involved with an automotive association and as I used to do, meet monthly with like mind shop owners over dinner and discuss the industry and how believe me are not alone with those kind of problems. Good luck and pat yourself on the back as no one else is going to.
You have the patience of Job buddy. Not many guys can put up with all the crap you have to deal with. Your customers are lucky to have you as their technician, stay positive bro.
For peeps thinking about car audio, either learn how to diy properly or require videos and pic examples of the shop’s work. The head unit harness is just one facet. You have to do “the big three” upgrade, for which you need a hydraulic cable lug crimper and nickel lugs properly sized. And then there’s the amp mounting and speaker installation and wiring, steering wheel controls adapter, backup cam, etc.
Even your rants are instructional. Keep up the good work. Lots of people enjoy your videos and understand how frustrating it can be to troubleshoot other people’s substandard work.
Hey Joe keep up the great work, it amazes me the incompetence that exist in the auto repair business especially at dealership level. The public in general don't realize the complexity of modern day vehicles as well as vehicles that go back to 2000. They are not aware of the additional electronic skills required by Technicians to diagnose and repair these modern day vehicles, and how an easy simple diagnosis can turn into a $2000 computer being misdiagnosed and replaced. These folks are many times are looking for a cheap repair, not realizing the risks they are taking. Plain and simple you get what you pay for, and sometimes that motto doesn't apply cause you pay $2k and the vehicle still not fixed. Hang in their Joe, I've seen your videos and approach to repairs and diagnosis methods. These folks would be lucky to have you as their mechanic.
"If you're price shoppin' for car repair, you will get what you pay for" My owner always tells me that my time is worth big money and I believe him. Honestly I only get those last resort cars about two or three times a week. And I always tell them after they look at me like i'm crazy for stating the $150.00 hourly diagnostic charge, That is the price for finding out what is wrong, period. Or you can bring it elsewhere. Thank you for your posts Joe, you bring real issues into light and i love that. We also cant let these customers rent free space in out heads. I have been learning that myself. God bless brother.
The world is full of “Chancers” . People taking a chance on getting something on the cheap. Totally understand that a quality tech who diagnoses vehicles properly gets fed up of these chancers trying to fleece him . I work at a dealer and I get job cards with ridiculous descriptions of customers faults and no agreed charge for diagnosis.once I tell the service bad advisor that my time costs the job is either gone or given to another tech to see if he will work for free. Chancers behind and in front of the counter . Great to hear a rant from across the pond . Keep the faith Joe...
I feel your pain. I closed my shop last year and now have left the industry. Just had my fill of it.
Joe, the motto I've adopted these days is "you can't fix stupid." That just seems to help me in most situations dealing with people today. Keep up the rants because somebody needs to say what you're saying, although the people who need to hear it probably don't watch your videos anyway, sadly.
I know how you feel same shit happens to me at the dealership level.. sometimes it’s worst
After all these hands have touch the vehicle and can’t fix it they bring it to us to make it like new & expect not to pay for my time
They leave out the part about the buddy being an elevator mechanic
Thank you sir for keeping it real.
You got every good reason to rant people want everything done for free.
Hope you continue making videos, I learn a lot from you
Wow even as a home gamer I would like to think I could load test a battery. Scary !!!! Also please keep on making videos I will listen to you rants anytime like a good friend would.Oh yea like others have said Thanks a lot for the things you have showed us. Top notch tech!
Hey Joe,
New subscriber here! Just watched the Part 2 of water leak repair on Lexus sunroof; now have to find Part 1. I have problem with water soaking driver's side, rear rug, on my 2003 Lexus ES300 (like that lady's Lexus.) Going to try out your repair; hope I can access rear drain holes without too much trouble. THANKS for such a helpful, coherent, and even humble walk-through of that repair!
Also, I appreciate your thoughts and insights here that you expressed. It obviously is incredibly frustrating to deal with people like you are describing. But they'll shell out $200 on cable and hundreds more on booze and non-essentials every month. And then they'll begrudge a guy like you to making a living wage and covering your diag costs, nevermind your experience!
I'm a good 100 miles from you, but if I have serious issues with my car I will definitely make the trip to your shop!
Thank you, and looking forward to more videos!!
Chas
Thank you for that. Much appreciated.
I appreciate all the videos but completely understand
Damn right, brother! Sadly there are many mechanics/technicians who need to find a new line of work, but as long as they get paid, they don't care if they are incompetent or actual crooks. Keep up the good work on behalf of your honest customers, and the hell with the rest!
Hey Joe, I love your rants. Always make me laugh. Unfortunately, many people are idiots but don't let it get you down. There are also many customers who you help and they appreciate it, like the Lexus lady. Look forward to more of your videos. Stay safe, keep going and best regards from the UK.
4 times the other guy could not fix it you did a correct diag and fixed with original parts systematic methoid of repair with the correct thought patern !
I am one that appreciated your work great videos !!!
I hear your pain. Diagnosis cost money, people today suck. Good channel.
On top of everything you've mentioned, we must now deal with replacements parts that are garbage as well, making diagnosing and repair that much more difficult. I've recently had two cars with misfires where both cars needed an inition coil, both got new NGK spark plugs. Misfire jumped to another cylinder on one car and the other became a no start in mornings (plugs fouling with fuel). Drove me bananas checking EVERYTHING else (Spark, compression, injector drop, fuel pressure, timing) to eventually find that two plugs on one car and three plugs on the other car were NFG. 🥴
PS: Stay away from NGK plugs (many counterfeits), use Denso plugs instead.
Always enjoy your vids!
I work in a different industry, I get undercut on new installs then end up looking after badly selected and installed equipment for the next ten years when the installing company is no longer wanted back on site. I've had shocks where switches have been bypassed or the have wired something from two different supplies... Some days it makes you feel like a career change!
You go ahead and rant all you wish to. This really does make for good informative material to video. If other tech's watch these it's a reminder to raise the bar and do what needs to be done. We're all with you, keep going. Good stuff. Well done.
Joe, I appreciate your rants because I learn from every one of your videos, even the rants. Keep it up and stay strong brother.
We put a high diagnostic fee up front if it has been to other shops , customer needs to be ready to make a financial commitment,it stops a lot of the bottom feeders.
Hey buddy you go ahead and rant all you want to!!!!!! Your a great , honest technician!!!!
I appreciate that!
keep up the good work. most of the time your reward is you can feel good about what you have done. you have some pride.
its these videos that will get some honest people into the business to change things for the better!
Love your videos. Love the rants. Your knowledge is amazing,
Joe. Keep up the good work. Professionals like you are had to find.
Hang in there and keep the videos coming if you can. Sometimes even the crap is worth watching as a life lesson to the rest of us.
I know exactly how you feel. The shop I work part-time for. Sent a road tractor out to a shop for a stall, no start condition. I was gone in Ohio for a week. I come back to work and the truck isn't back from the shop. Ok. I ask what's the hold up. I was told it needs a ECM and a wiring harness. This is a 2001 Mack truck. Road tractor. So the shop installs the new ECM and harness and drops the truck off at the terminal. I work part-time for a trucking company. I go out later to use that truck to move a trailer and the same issue happened. I had to jump start the truck three times and I saw the lights were dim. This is in the middle of the night. So fine I get the truck in the shop. Alternator isn't charging. Change the alternator. But I only have 12.6 volts while the truck is running. I go to the back of the alternator I have 14.4. I was like WTH. So I took a jumper cable. Went to the ground side of the battery to the engine block and the alternator started charging the batteries. I shut everything off. I made a new cable for the ground side. Went from the engine block to the battery. Turn the key and he truck fired up and ran fine. Told my boss the next day. Let's just say he wasn't happy with the other shop because he spent some serious money to get that truck fixed. A 2 volt drop on the ground side.
You can either rant or change things or rant AND change things...
It is exactly for these reasons my diag rate is double my labour rate, and I keep getting new and return customers for diag work.
Also, the first point of doing a diag on a car that has an ongoing concern is working with the customer and finding out EXACTLY what the complaint is first, and what has been done to the car by previous repairers. This is the bit that I don't charge for, sometimes it take a very long time to get the full story.
I get ya, Joe. Everyone feels like screaming in frustration at times and exhaling all the built up shittyness, it hardly ever solves anything though.