Mike Raker, Chief Technology Officer at Maximus on Fed Gov Today

In this interview with Mike Raker, Chief Technology Officer at Maximus, the focus is on leveraging technology to transform government customer experience (CX). Raker emphasizes the shift towards multimodal engagement methods, integrating technologies like AI and chatbots to improve service delivery and citizen engagement. He highlights the importance of adapting commercial technologies to meet government needs while navigating unique policy challenges. The discussion underscores the need for a balanced approach between technology adoption and effective change management to ensure successful implementation across federal agencies.