BRUTALLY HONEST | Trans-Atlantic on American Airlines' surprisingly good Boeing 787-9 Business Class
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- เผยแพร่เมื่อ 15 ก.ค. 2024
- While American Airlines does not enjoy the best reputation overall, their long-haul Business Class product stands out as one of their most competitive products. From a gigantic lounge to state-of-the-art seats, they do a lot of things right.
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-- SOCIAL MEDIA --
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-- FLIGHT INFORMATION --
Airline: American Airlines
Aircraft: Boeing 787-9
Registration: N821AN
Flight Time: 7h 00min
Seat: 7L
From: Chicago O'Hare
To: London Heathrow
Date: August 27th, 2019
-- EQUIPMENT INFORMATION --
Cameras used: Canon G7X Mark II, GoPro Hero 7 Black
Additional equipment: GoPro Suction cup, Joby Bendipod
-- PRICE BREAKDOWN --
Total Price: EUR 2113.21 + 12,200 Avios
Total Routing: VIE-LHR-PHL-MCO-ORD-LHR-VIE
Booked through: cheaptickets.de
Cost includes: Business Class Ticket, Seat Reservation for LHR-PHL (12,200 Avios + GBP 23.00)
Booking made: January 2019
-- VIDEO BREAKDOWN --
00:00 - Expectations for this flight
08:00 - The Flagship Lounge
12:07 - Boarding
12:42 - Seat and Amenities
13:48 - Taxi and Take Off
15:19 - Seat Features and Menu Card
17:35 - WiFi and Amenity Kit
18:14 - Dinner Service
19:45 - Full-Flat Bed
20:44 - Breakfast
22:18 - Approach and Landing
24:05 - Conclusion
-- COLLABORATION DISCLAIMER --
This video does not contain product placements. The airline was neither involved nor informed about the production of this Tripreport. The ticket fare was paid by ourselves.
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#americanairlines #boeing787 #businessclass
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Brutally Honest has quickly become my favorite Vlog. I don’t think the intro is too long at all, more to watch! I don’t know why everybody complains about American Airlines. I’ve been flying with them for many years. A month ago I flew LAX - MIA in domestic business and I got all the same things you got except for an upgraded amenity kit. My food was served the same way and it was great. Only difference was the welcome drink was served in a plastic cup. I’ll take that all day on any flight! Also, American’s flagship lounge is amazing at LAX, and yes you will get hot food! Thanks for another amazing review David❤️👍✈️
Thank you for your lovely comment, Diane! :)
@@simply_aviation I agree yours is not the run of the mill captions on the bottom of the screen with jazzy music attached to it. You verbalize the flight and describe. I like that.
It doesn't get half as much whining from people who probably never fly on the airline as BA. But I admit it gets more than its fair share. I've never flown on them, but it does seem the customer experience has improved recently. I've always wanted to fly with them but never had the chance (I fly East from the UK mostly), I'm going to have to engineer a reason to do so I think, as I've always wanted to. Shame I missed out on the care metal livery aswell. I loved that. Also, purely from taxpayer point of view, I respect AA more than the rest of the US 3 for not handing over its pension responsibilities to the taxpayer when in bankruptcy. Kudos for that. The other 2 put a middle finger up to their ex employees and really should have been left to go to the wall. Only a lack of competition saved them.
Diane Schroeder Maybe you are very lucky but I think people complain about them because they are rude and haven’t got the same standards as delta or Virgin Atlantic. Me and my employees from my small company used to fly American but not anymore they are losing customers everyday because of this and there are plenty of other businesses who have left them too.
The additional blanket is generally referred to as a mattress topper buddy.
Generally I make allowances for food being served on a tray on red-eye flights as it allows the crew to serve, and clear the food service way quicker to allow pax to get some sleep quicker which is a very logical thing to do imho. On a day flight it's definitely more of a negative mark though i'd agree.
Just some feedback on the intro part. I see a lot of people complaining it's too long and of course that is fine for them to feel that but personally I view it as integral to the unique format you have decided to take so as to differentiate yourselves from other YTubers and i'm fine with it myself. I think the only time it went on too long was the LOT one but I also realise that this is a reasonably new thing for you( compared to how long SA has been going) and it's going to take some time for you to tweek it/ get used to doing it( that's NOT to say I don't think it's good as I actually like it).
The newer AA Flagship lounges are definitely an improvement on their normal Admirals Club lounges which imho tend to be bland uninspiring places. 150% with you on the QF lounge at LHR T3. It is HIGHLY underrated and the food, drink and service are amazing. I can never decide between there and CX's lounge as to which is best although my partner is firmly in the CX camp( she loves those Dan-Dan Noodles). We tend to use all of them ( BA is crowded but best place for a full english breakfast) and when I next fly out of T3 in just over 2 weeks we will be staying up there the night before so we can do a 'lounge run' before flying. btw next time you're in the QF lounge ask them to pour you some "Green Ant Gin" it actually has a bunch of native ( Australian) green ants in the bottle. They have been used in medicine for years but more importantly they impart a very unique and delicious flavour to the gin. I think that the QF lounge is underrated because it opens much later than the rest so I think it pretty much misses the entire 1st tranche of flights in the morning and a fair chunk of the 2nd. Selfishly I dont mind people not discovering as it means it's pretty much guaranteed not to be too crowded!
FUN FACT: The QF Lounge is actually operated by the Accor Group a worldwide hotel chain and the service standards are laid out and implemented to mirror that of a high end hotel rather than a lounge which is why the service is always( at least in my experience) on point.
@@aliabdelraheem1767 honestly about 3 mins tops. I knew it all already so just typed it out.
Big believer in sharing the knowledge to help those who might not fly as much or know about X, Y or Z so that they can experience something themselves
@@C2K777 someone can only type with one finger it seems.
It's a express dinner service.
God damn you fly a lot and in business class too.
People starving all over the world and folks disappointed that their food is served on a tray.
Whenever I see a ‘brutally honest’ video, I’m watching straight away. After seeing this, I must try business or first class, just once in my life.
Nice work!
Looks like a great product, compared to older AA Business Class flights I have years ago. Stylish, professional, comfortable. The food also looked pretty delicious. I don't mind my food being served on a tray if it's done tastefully, which it looked. That plane is so quiet, unlike the A350 and the loud noise it makes when extending and retracting flaps.
Brother the a350 is the quietest plane in the world
EXCELLENT review! I was scouring TH-cam for this very review of the American Business Class and this is the very same plane I'll be taking from ORD to LHR! You answered all of my questions! THANK YOU AGAIN!!!
Literally just got off this flight! I was impressed, but their 777 business has better storage. The service was really slow on my flight, but overall, I enjoyed the 787 dreamliner.
I flew ORD to LHR and back in AA's economy class on their 787 two years ago. It was a very pleasant experience.
Tbf I was impressed with them, while flying economy from London to Chicago, last month!! Awesome trip report, hope you had a good flight!!
David is my favourite simply aviation presenter. Thx for these narrated episodes, it's good for when you're on the move to be able to watch and not have to look at the screen the whole time.
Always looking forward for your videos. So detailed awesome videos. You are my favorite David. Hello from Miami.
Iliana Lezcano David is my favorite too unlike Felix who don’t talk at all and don’t even show us his face... lol
David has become my favorite also. I enjoy the others, but David is great!
i would definitely arrive 2 hours before flight and eat till i drop.
Yeah I would to
I love your channel and I always watch your vids 👍
Great video keep up the good work
Great trip report. Food looked pretty good. I'll be flying UA/DL 777 US domestically soon, hopefully the food is just as good :D
U wont get food unless its lax-jfk
@@caniget1ksubswithnovids227 Not true, I have received hot meals on both United and Delta in domestic first from DEN-JAX, ATL-SLC, SLC-ATL, SLC-MSP, DTW-SLC, and ORD-SLC just to name a few
@@cokecansandwinglets5783 dude I have a flight on American on a Dreamliner I’ve heard very good things I’ve also gotten hot meals on every like 3+ hour flight
You have to fly American Airlines first class international out of LA They have the best flagship lounge
Flew them 2 weeks ago from lax-lhr
787 BC
ohh haven't been to it yet, but would you say its better than the polaris lounge?
derek universal better than JFK?
Great report. Nice to see. It looked like a great relaxing service on a great airplane. I hate to tell you but I think all the business class meals are served on trays. The amount of time it would take to plate and serve each person their meals would take so much time with the staffing on these flights that I think you would prefer the tray. I think that the usual is to have a mattress pad for the bedding, I know on most other international business flights on American they have it, but maybe that is just on long haul and extended long haul flights. I do know that Asia and some Deep South American flights get the bedding and Asia does get pajamas slippers and what ever else you need for sleep and comfort,.
Again thanks for a great report. I do like this series and keep doing them like you do. I wouldn't change anything.
Cheers!!
Thanks for your kind comment. Regarding the meal service, there are a couple of airlines that serve the courses of the main meal individually instead of on trays on long-haul flights. Examples for that are Air Serbia, All Nippon Airways, China Southern Airlines, Austrian Airlines and EVA Air, but there are more airlines who do that. We have Tripreport of all of them available on our channel where you can see how the airline serves the courses... :)
Great review!!!
This is a rare moment where American Airlines have a *very good* review like this…
Have you not see his other videos? American has the best domestic business/first class service hands down. I have up my Delta status I’ve maxed for the past 5 years simply to fly AA metal only to hit EXP this year.
@@Mokarney I've seen Delta still the favorite choice of the Big Three airlines in the US
Fahri Adam Aronggear-Adamy People are extremely biased towards delta! While delta does have the best coney class American and United beat it in the first and business class category!
Anakin Skywalker you know United doesn’t have first, right?
@@Mokarney american improving massively
American Airlines has always been great to me! Great review!
Im actually flying first class from dallas to Madrid spain on February 23rd my mom upgraded us to the first class row i saw pictures of it and it looks very nice
Great review David! What did you think of the QF London Lounge?
It was incredible. I still can't believe how few people were in there given how great it was!
Loved the take off vision and sound of the Dream Liner..all those flashing lights !!! Hey David...were your nuts warm !! What the hell is a Sea Salt Soiree ?? Great review as always David...and being an Australian...of course the Qantas lounge is the best! Enjoyed the trip and despite a few "small" things I thought AA did a pretty good job ! Looking forward to your next adventure !!
American is actually very good for longhaul flights. Most of their bad rep comes from their domestic flights and I don't particularly like them for flying domestic. International flights though they're solid.
I did business class from Miami to Paris last month and my food was served on a tray. The food was really good as well.my seat was like yours. I was on the 777 though.
Thanks for the great review. I am traveling from the US to Athens Greece in September and will fly business class. AA currently has this plane in the route from ORD. The review helped me understand more about the 787-9 business class. I am flying with my wife and we are also not a fan of the heirringbone seating. Any suggestions on flying with someone in business class and not being fully separated?
AA lounge policy is actually very nice, not only is it open to First Class passengers but One World Emerald and above members can use Admirals Club lounge.
I saw your plane a month ago when you were connecting in PHL I was doing the same thing
I like the enthusiasm
you should try the cathay pacifc lounge in heathrow
I’ve always thought they have amazing business class seats although the flagship seat you were in lacks storage for me
This is such a great series, but if you want a nice business class. You should fly United’s Polaris class. I flew in their old seat and was extremely impressed with the lounge and the amenities.
Wow great review when I went from LHR-OHR same route it took 9 hours of virgin Atlantic it’s great it’s two hours less on american
It’s because when you go west you pick up the jet stream.💨
Stevens Skier i also did the same route back from ohare to Heathrow back and it was 8;45 only 15 minutes diff but ngl there was a horrific stormy turbulence on the way back so i guess you’re right about the jet stream thing ;)
I love how you tell us about what's in the meals
#simplyaviationservice
I always avoid Chicago when gaving to make conections. You never can rely on the weather to cooperate. I gave missed 3 flights trying to conect there and after the last time it became a no go.
neat flight
Taking the same flight , but going on to Berlin! Your video is 👍👍🇺🇸
GREAT VIDEO/ but what about the overhead bins?/ do your share or does each seat have their own?
Same question I have, 4 yrs later.
BRilliant! I personally dont love AA but hey, Im down for the dreamliner anytime :)
Well... you’re talking about London Flight! All the airlines make their improvements on that sector specially. But what about talking about OTHER flights like to Asia and SAmerica? I’d like to see a report on those.
The seat is definitely better than BA but I think the BA service beats AA, especially the Do & Co catering JFK LHR.
1:58 Correct. American, United do not provide lounge access with first class domestic tickets, even though the ticket can be more expensive than some international tickets. Hawaiian Airlines provides lounge access for domestic first class tickets.
Alaska Airlines also provides lounge access for all ticketed first class passengers.
Wait was it from Chicago”o hare to London for from orlando
Price of ticket??
The seats are Collins Super Diamond seats which have the highest reputation
I was on a Lufthansa A-350-900XWB From O’hare- Munich in economy and I loved it there and back going there was six hours and a red-eye flight take off at night and landed in Munich in the morning/afternoon flight back was Nine hours and some change like 10-11-12 or 20 minutes so 9 hours and somewhere around those numbers. Love the Content David and Felix and one of you should try those routes after COVID.
Even BA flies the A350-1000 to ORD
I really like American Airlines. They’re definitely improving the dismal reputation that US carriers have.
I love this stuff!
NYC Flyer I agree!
👍
I'm from Orlando. Welcome
those little ketchups are so cute! 😍
you are correct with the lounge access on domestic flights except for transcontinental flights as designated by the airline as well as flights to/from Hawaii from eastern US destinations on AA and Delta. Also if you have an international connection with a non united star alliance carrier you will not get lounge access at the departure airport for your domestic leg.
How was the bed? Interested to know if you got a good sleep.
Nice video!
So many airline vloggers out. But you're possibly the only one who is credible 100% of the time. Don't change!
who noticed BA concorde at 22:50
Can someone explain me this "food on tray" expectation. ??
I think it has to do with eating each course individually (especially with diner), which is quite common in businessclass on longhaul flights.
very good 👍
Great report as always, can I just advise you that Dasani is tap water Coca Cola sells in a bottle. It lasted 8 days in the UK before being taken off the shelves, after it was revealed. To add further salt into the wound a calculation was done that the water that Coca Cola was selling for 0.99 GBP actually cost 0.008 GBP at the cost the water company sells it. Given the state of the water in Flint, this is not great from AA.
i like the more privacy seats on AA
They are Collins Super Diamond seats
I thought this was a reupload for a sec because David was in the same hotel room
Would it be possible to show what newspapers and magazines the airlines offer in their lounges. Some of us, like to pick up reading material - Lufthansa and SWISS are very good about this; always interesting to see what's on offer. Thanks
Did anyone else notice the business class for air Canada, west jet, and American are all literally the same seat just different colors?
How expensive was it, if I may ask.
David, another great post.
Again my U.S domestic expectation is a PDB of choice.
Either
1. PDB of choice
2. Water or juice
3. Nothing
Of course if there's late catering or the flight needs to leave those are valid reasons for no PDB.
AMERICAN AIRLINES is terrible at this!!!
I love the concept of brutally honest :D
I feel the AA and UA business class for international is very similar. I’m happy with both airlines business class experience. However AA is usually having a better price for mostly the same experience.
So you can use any airline lounge if you’re a business class passenger?
Depends, if the airline you are flying with is a partner or a codeshare of any other airline, maybe you can use any of those lounges
I was expecting a poor review based on the title but glad its not. Have this flight in 2 weeks from Tokyo to Dallas.
At least this isn’t the 787-8 which has backwards facing seats
Pleasantly surprised! Honestly didn't think AA would offer such good service. I wonder how their domestic product is?
Can you try the new airline "Air Albania"??
Every time I fly international buss class I always request. If I can try the economy meal then business class meal and my verdict is economy are getting more food.
Saturn 5 rocket next to the moon please
Where's that guy that says you only give bad reviews to US airlines?
Obviously not here because that wouldn’t fit his narrative haha... 😂
True
Flew American from LHR-JFK-HKG buissness class and they were awesomeeeee
Then from HKG-Guanghzou from HKG with Cathay Dragon sad they closed dowm
Who wants brutally honest by Felix and Simon, too ?
Brutally honest on first class
American International Service is brilliant. Their performance on London Route is top class. Brand new planes 1-2-1 configuration and Excellent agents . BA is trying to catch up with their 1-2-1 configuration and service. For my trips long haul its AMERICAN ALL THE WAY !!
anyone also notice that the seat design is the same as on BA's a350?
BA a350 have better privacy! Somewhat similar
The same, except that BA has doors (which are half-height not full-height)
Great video as always David! That lounge looked spectacular, really
However, I wonder why you care so much about food being served on a tray? it's a plane after all, the flight attendants are not robots and I don't really see why it would make a difference.. especially since it's also presented very well and tastes very good
in my opinion it's a snobbish thing to point it out
You are right, the food would be the same. But an airline could also serve Business Class food in an Economy Class way, with plastic cutlery and a disposable plate. How the meal is served matters, because it can enhance the experience. If each course is served separately, the service comes closer to a restaurant you might experience on the ground. It would be the more premium way. I fully understand that sometimes trays are better because they are more efficient, but they are not the best way to present a Business Class meal. If you want to see how an airline does it the premium way, check out this video: th-cam.com/video/iYGBmo04D6s/w-d-xo.html
After that twitter conversation I’m glad to see you have a good review of a US Airline. 😂
Expectation- free wife.
Eh, say what? Then I realized he said "free wifi".....😂😂
Lmao
1730 th viewer!, not bragging though. Its amazing how much we all suffer domestically, to get quality on international flights.
Quantas Lunge for the win!, Im not impressed with American but they are more affordable than others.
Although the video was twice as long as it needed to be, it did hit most of the elements that we use to judge a particular flight. A few things could have used explanation, and I wasn't sure that a mostly-fruit breakfast (with bowl of brown stuff) would excite me. But on the whole, an adequate Business Class offering.
Quick question-you mentioned that there was a cue of 40 planes, how do you check that on Flightradar24?
You count the planes waiting next to the runway for take off...
Oh ok, I was just checking because I was wondering if there was some elaborate statistic on the app I was missing. Thanks for responding :)
I've flown AA business from philly and Miami to the UK a few times now and always had a great flight, great service, as a FA I appreciate what they do, also as a pax and never really self entitled to moan about little expectations etc. But it's each to their own opinions
I appreciate the work flight attendants do too. That's why we never comment negatively on their work because we understand that everybody might have a bad day sometimes. And regarding your description of focusing on the little things as self-entitled, please tell me how else you want a flight to be reviewed?
Simply aviation can you give me tips and tricks how I can get cheap american airlines business class ticket
Use vpn
Credit card churning is by far the best
What brand is your rolling silver carry on suitcase and where did you get it
It's a Samsonite and I got it from a Samsonite store... :)
@@simply_aviation what camera and video editing do you use
Any plans to do Any HNL flights on southwest?
At the moment not, sorry... :(
Simply Aviation don’t apologize! I was just curious. All your content is fantastic and I’ll continue to live vicariously through your content until I’m physically healthy enough to be out of the hospital long enough to start traveling for myself! Thanks for your content for lifting my spirits and keeping me positive and entertained while I’m in the hospital as much as I am
if all those beer is for free, i would get drunk on the plane
👌
I go to KORD all the time
That's my hometown airport
I don't care if the food comes on trays or individual trays or plates or whatever, as long as I get some and it's good quality and there are a few choices in each course. I don't care if breakfast is a hot meal or not as long as there is enough of it to sustain me till my next meal.
I prefer the subtitles
What if I am a frequent flyer and an aviation geek?
Anakin Skywalker YOU WERE TGE CHOSEN ONE
Euro Fly business food, bedding and service couldn't be beat ... shame no JFK to Rome ... will be trying American for the first time... hope for the best 🍸 Thank you for the input
Where is David from ??
Austria
Fly to Chennai ( India )
I have never flown American, but hear nothing but horror stories about them asthe town I live in is captive to American (one of their regionals carriers with lots of issues) and you have to drive two to 3 and a half hours to get to an non-small town airport, but from the looks of your last two reviews it appears that American does a pretty good job. Makes me less hesitant to try them
What a refreshing if somewhat flawed premise. Expectations are so varied, sometimes outlandish, that airlines could not reasonably be expected to anticipate - much less exceed - those expectations with any degree of success. But, let’s play along and discuss expectations for this particular flight:
The nonstop North Atlantic routes to and from LHR are some of the world’s most competitive and profitable for many carriers. I would fully expect AA to bring it’s A-game to this flight. From Chicago, I could have flown nonstop in business on United (but only a masochist would do so) or BA which also offers its less-than-stellar first class on the ORD-LHR route.
I expect all seats to have direct aisle access.
I want dedicated, fully staffed check-in at the airport with access to expedited security access.
I want generous baggage and carry-on allowances.
I want a lounge that’s convenient to the gates, clean, spacious, well tended and well stocked. And, for the love of god, not overcrowded. Thinking here of the KLM Crown Lounge at Schiphol which is ludicrously SRO and has all the appeal of an Amsterdam bus station at rush hour.
I want to be able to preorder my meal.
I want all communication from the airline across a broad spectrum of platforms to be accurate, timely and easily obtained.
I want the ability to easily recharge my iPhone and MacBook in the lounge and in the air.
I want to be greeted at the door to the plane by a focused, professional, prepared, and caring cabin crew.
I want a FA readily available should there be an issue with my seat prior to take off.
A PDB in a glass is a nice touch. Don’t offer me fruit juices at 11:00pm. Yes, a chilled sparkling wine is always a nice touch. (In business class a good quality sparkling wine is fine. In first, it had better be champagne, in a glass flute or coupe.)
Forgive the use of all caps here but MAKE SURE MY GODDAMN SEAT AND AREA SURROUNDING IT ARE CLEAN. ‘Nuff said.
I expect there to be ample storage for the bedding prior to its use.
I expect the bedding to be clean, comfortable, without stains or obvious signs of wear.
I expect a hot towel, at least twice, delivered on a small plate. A nod of appreciation to JAL here.
(No, I am not interested in the scaldingly hot towel served to me via a tong while I hope to use before third-degree burns occur.)
If I don’t care for any part of my meal, I want the FA to immediately offer a substitute.
I EXPECT the in-flight service to begin promptly.
On this particular flight, where the majority just want a full belly and a good night’s sleep, a meal on a tray is perfectly fine.
I want my dishes, cutlery and glasses swiftly removed once I have eaten, ‘cause it’s all about the sleep.
I want the FA to offer to make up my bed. I usually decline but I EXPECT the offer.
I expect the IFE to work. And work well. Show of hands to everyone who knows what I am talking about.
I expect to have a pen in my amenity kit if I have to fill out a customs form. I EXPECT ANY ROUTINE NECESSARY FORMS TO BE DISTRIBUTED IN FLIGHT SO I MAY BE SOMEWHAT PREPARED FOR THE USUAL CHAOS AT LHR.
I EXPECT COMPLIMENTARY, HIGH SPEED, TROUBLE-FREE WIFI ACCESS.
Enough with the all caps, I promise.
And, I expect my checked luggage to be unloaded first. Because, again, the chaos that is LHR.
AA is fine crossing the Atlantic in business but I am a devoted fan of Delta One.
Thanks for posting this video.
Hey David it’s good to see you and hear your voice again. Kudos to the job proudly simply Aviation
Wow nice playing you wind