USA here. A year ago, I contacted my closest dealership to price a brake system flush and fill. My F-Type had 15,000 miles. The service dept. lady put me on hold. Eight minutes later she came back on the phone to tell me they would get back to me. They never did. I emailed them and told the dealership manager about the bad customer service I received. About a month later I got a coupon in the mail giving me 5% off my next service. Big deal. They already charge 50% too much. I'm now looking for an independent repair facility for my Jag. I would never consider another JLR vehicle unless they started using Toyota parts or get serious about the meaning of "service". JLR needs to make more simple vehicles with less expensive "junk" accessories and a simpler less expensive drivetrain to maintain. For what they charge new, a JLR vehicle should come with a lifetime warranty.
Disgusting attitude that is common in Main Dealers throughout. We run an independent commercial vehicle workshop (truck & bus) and we'd have had a tech out to you immediately roadside or stayed open for an extra 1/2 hr regardless to get you back if you were our customer. As a tech, I'd be upset something went wrong or you were having trouble once you left the workshop, hey, stuff happens, whether related or not. I'm sure the JLR techs wouldn't have known about your breakdown unless told by service desk. These dealers are full of employees and managers who don't want to make a decision for another department. They just look after their own little area to keep the place running which doesn't help situations like these as there's no leadership, such as service, sales, parts. The poor service thay evening will be offset with a weak apology after you've lost time and money that could have been resolved by simply dropping the car back in for a couple minutes wait to ensure their customer and car was safe to be looked at following day or week etc. Yes, we need the dealers for warranty and certain defects, but it's all about the sale not the support and working together. Hope you get it sorted soon buddy.
Thanks dude, if the service team worked as hard on customer service as the sales team. They would have a better repeat customer but soon as the car goes to service it becomes very difficult to deal with. A shame really, but hopefully get an update soon.
From your description and the audio... It sounds like the engine was misfiring. The advice they gave you of carry on driving it was terrible advice! As it has a very real chance of causing detrimental damage inside the engine. My advice = if you experience obvious irregular engine noise / vibration / flashing lights / power loss... As instantly as possible slot it into neutral so its just rolling then press and hold that start/stop engine button to switch off the engine. Ensure the RPM guage has successfully gone to zero. Carefully roll to a safe zone baring in mind you may have reduced steering and brake assistance with the engine now switched off. It's a bit of a technique and you have to be quick with it but it may just save you alot of time on money on the engine. At this stage I'll be honest I don't know how their previous repairs would affect the engine running, they should be completely different areas of the car. Interesting watch 👍
Sorry to hear about all these issues. As soon as you are out of warranty, find a good Jaguar Independent Garage, I use E and E Services in Milton Keynes. I get the exhaust valves lubricated/sprayed twice a year, during MOT and then annual service (£-nil).- MY18-V6. Good luck.
Diagnostic takes 5 mins. Costs £75. So dont understand why you've gotta wait till June ? My engine light came on a few weeks back. Popped it to my local Jaguar specialist and they said we need to do a diagnosis test. If you wait we will get a guy to do it. Takes 5. They did the test and one of my exhaust sensors was faulty. Booked it in 2 weeks later. They changed the sensor. £335.
similar thing happened to me last year. f type had a gearbox fault on the way to work. it had to picked up from there and taken to the dealer (LR Perth) and it was there for 2 months only got a range rover to use on the second month. all free tho under manufacture warranty thankfully.
Hi Will, sorry to hear of your woes. I take it it all appeared ok at the dealers then, I'd be well upset about this too and felt you did restrain yourself during the video, which is understandable. The car sounded rough, as if an unbalance in the exhaust, perhaps only one valve was opening and the ecm picked up on the emission side? I hope it's not a detriment to the engine but agree, the original garage should repair it, but I would not be 100% confident with them now. As for lubricating the valves, I would not as this would attract more dirt collection and exacerbate wear on the mechanism....just saying. Good luck buddy & appreciate you putting this out there.
This is why I don't trust main dealers and would rather my cars just go to someone I trust. I had a massive issue with Ford some years back, they made a massive hash of a job on the Escort Cosworth I had then and charged me £1300 for the privilige! Even the main dealers employ young lads so they don't have to pay them much but their rates per hour are ridiculous, in some cases as I found for shoddy work. I have 2 garages that I trust, and if I can't do a job they are the only two places I would go with my cars because the guys have been there forever and know what they're doing. You'll probably find they've just fitted the valve wrong or not sealed up a joint properly and you have to wait over a month for that, just ridiculous!
That sucks, man. Being without the F-type now that the weather is decent is awful. Have you not got a decent obd reader so that you can do your own diagnostic? What about taking it to a Jag specialist instead? I've only had the car for 5 months but I've studied the forums enough to realise 1) jag dealer is good for annual servicing only, b) use a trusted independent specialist for repairs, c) an obd reader is a must (mine is the Topdon AD500S)
@@tootalltodrive lesson learned then 😉 when the check engine light came on in April, I had that obd reader delivered the next morning from Amazon and in 5 minutes I knew what I was dealing with. In that case, the heating element in one of the 6 downstream O2 sensors was playing up (bank 2, sensor 3). I knew that I could continue to drive and I called the local specialist and had it booked in for repair within 3 weeks. All paid for by the RAC warranty.
@@JWL-UK that’s not a bad idea, using a 3rd party warranty means the work can be done by specialists, which isn’t with the dealer warranty… how much is the RAC Warranty, if you don’t mind me asking?
@@tootalltodrive it's about £300 for the year. I had the premium cover level valid for 12 months set up by the dealer I bought the car from in December and it worked really well in this instance. I could have had the repair done at an RAC approved garage which would make the process easier but you also have an option to take it to whatever garage you want which is what I did. I was a bit apprehensive at the beginning but had zero drama when raising the claim and got refunded within a week.
My exhaust valve wasn’t covered in the warranty and unfortunately the actuator (valve) comes part of the larger rear exhaust box which is £1500 so bill was c. £2k overall and had to be paid in full
If the 'Oxford' garage is the one in Abingdon, then both them and Staverton (Cheltenham & Gloucester) are under the same umbrella. Even though Staverton messed up, Abingdon are under the same dealer network so in theory have forms of communication with each other
Jaguar dealer service department are in my experience are not customer friendly and generally are not bothered about customer service. My two local dealership both made me wait a month for an appointment then cancelled the day before the appointment day. They don’t care and think they are prestige dealers, more like sale prevention.
It is very frustrating, because if they treated me better during the service process I would be looking to buy another JLR product but this puts me off…
Yeah. Welcome to Jag ownership… customer service is brilliant under manufacturer warranty but otherwise F off…. Meanwhile the older jags are the legacy…. Makes no sense!
I bought my car marshalls JLR in cheltnam how random Same place or diff JLR ? At this point i feel like JLR Main dealers are not servicing cars correct Ive mentioned before about 3k for a backbox for 1 stuck valve I just dont trust them anymore cars should come back sounding better not worse last service £800 And car didnt sound right when it came back Im fully ready to drive to DAengineering for a full VAP Exhaust and let them service my car 150 miles for a trust worthy service is a bit mad but i hear good things follow me down and film it if you like lol make a good vid and DAE does Astons to !
Like a couple of guys have said, get to your local Jag specialist and don't bother with the main dealer. Common fault is the fragile exhaust valve, I had mine sorted by the guys down in Sutton @ Modstock. I am by no means an expert but it sounds like you're in limp mode or misfiring. Good luck getting it sorted.
USA here. A year ago, I contacted my closest dealership to price a brake system flush and fill. My F-Type had 15,000 miles. The service dept. lady put me on hold. Eight minutes later she came back on the phone to tell me they would get back to me. They never did. I emailed them and told the dealership manager about the bad customer service I received. About a month later I got a coupon in the mail giving me 5% off my next service. Big deal. They already charge 50% too much. I'm now looking for an independent repair facility for my Jag. I would never consider another JLR vehicle unless they started using Toyota parts or get serious about the meaning of "service". JLR needs to make more simple vehicles with less expensive "junk" accessories and a simpler less expensive drivetrain to maintain. For what they charge new, a JLR vehicle should come with a lifetime warranty.
Suppose it’s nice to know that the service is the same across the pond I guess :/
Disgusting attitude that is common in Main Dealers throughout. We run an independent commercial vehicle workshop (truck & bus) and we'd have had a tech out to you immediately roadside or stayed open for an extra 1/2 hr regardless to get you back if you were our customer. As a tech, I'd be upset something went wrong or you were having trouble once you left the workshop, hey, stuff happens, whether related or not. I'm sure the JLR techs wouldn't have known about your breakdown unless told by service desk.
These dealers are full of employees and managers who don't want to make a decision for another department. They just look after their own little area to keep the place running which doesn't help situations like these as there's no leadership, such as service, sales, parts.
The poor service thay evening will be offset with a weak apology after you've lost time and money that could have been resolved by simply dropping the car back in for a couple minutes wait to ensure their customer and car was safe to be looked at following day or week etc. Yes, we need the dealers for warranty and certain defects, but it's all about the sale not the support and working together. Hope you get it sorted soon buddy.
Thanks dude, if the service team worked as hard on customer service as the sales team. They would have a better repeat customer but soon as the car goes to service it becomes very difficult to deal with. A shame really, but hopefully get an update soon.
From your description and the audio... It sounds like the engine was misfiring. The advice they gave you of carry on driving it was terrible advice! As it has a very real chance of causing detrimental damage inside the engine. My advice = if you experience obvious irregular engine noise / vibration / flashing lights / power loss... As instantly as possible slot it into neutral so its just rolling then press and hold that start/stop engine button to switch off the engine. Ensure the RPM guage has successfully gone to zero. Carefully roll to a safe zone baring in mind you may have reduced steering and brake assistance with the engine now switched off. It's a bit of a technique and you have to be quick with it but it may just save you alot of time on money on the engine.
At this stage I'll be honest I don't know how their previous repairs would affect the engine running, they should be completely different areas of the car.
Interesting watch 👍
Thanks for the advice and the support!
Sorry to hear about all these issues. As soon as you are out of warranty, find a good Jaguar Independent Garage, I use E and E Services in Milton Keynes. I get the exhaust valves lubricated/sprayed twice a year, during MOT and then annual service (£-nil).- MY18-V6. Good luck.
I’m not undecided if I should keep the warranty on it or not for £1000 a year…
@tootalltodrive worth it for the light issue and maybe engine issues down the line
Diagnostic takes 5 mins. Costs £75. So dont understand why you've gotta wait till June ? My engine light came on a few weeks back. Popped it to my local Jaguar specialist and they said we need to do a diagnosis test. If you wait we will get a guy to do it. Takes 5. They did the test and one of my exhaust sensors was faulty. Booked it in 2 weeks later. They changed the sensor. £335.
Yeah, must say I am not best pleased. I have been told I am at the back of the queue and there is already 80 cars ahead of mine…
TooTallToThink LOL
similar thing happened to me last year. f type had a gearbox fault on the way to work. it had to picked up from there and taken to the dealer (LR Perth) and it was there for 2 months only got a range rover to use on the second month. all free tho under manufacture warranty thankfully.
Yeah I am hoping mine will be under warranty. Got a velar at the moment and it’s lovely just shame about the engine
Hi Will, sorry to hear of your woes. I take it it all appeared ok at the dealers then, I'd be well upset about this too and felt you did restrain yourself during the video, which is understandable. The car sounded rough, as if an unbalance in the exhaust, perhaps only one valve was opening and the ecm picked up on the emission side? I hope it's not a detriment to the engine but agree, the original garage should repair it, but I would not be 100% confident with them now. As for lubricating the valves, I would not as this would attract more dirt collection and exacerbate wear on the mechanism....just saying. Good luck buddy & appreciate you putting this out there.
Cheers dude, yeah hoping Oxford sort it out for me. Hoping to squeeze a road trip in this summer but going to be tricky without a car 😢
This is why I don't trust main dealers and would rather my cars just go to someone I trust. I had a massive issue with Ford some years back, they made a massive hash of a job on the Escort Cosworth I had then and charged me £1300 for the privilige! Even the main dealers employ young lads so they don't have to pay them much but their rates per hour are ridiculous, in some cases as I found for shoddy work. I have 2 garages that I trust, and if I can't do a job they are the only two places I would go with my cars because the guys have been there forever and know what they're doing. You'll probably find they've just fitted the valve wrong or not sealed up a joint properly and you have to wait over a month for that, just ridiculous!
Yeah, not best pleased. The velar is nice but it’s not the same as the F-Type
That sucks, man. Being without the F-type now that the weather is decent is awful. Have you not got a decent obd reader so that you can do your own diagnostic? What about taking it to a Jag specialist instead? I've only had the car for 5 months but I've studied the forums enough to realise 1) jag dealer is good for annual servicing only, b) use a trusted independent specialist for repairs, c) an obd reader is a must (mine is the Topdon AD500S)
Yeah, with 0 problems I didn’t have the kit to fine out what went wrong and it was gone in 12 hours after the problem
@@tootalltodrive lesson learned then 😉 when the check engine light came on in April, I had that obd reader delivered the next morning from Amazon and in 5 minutes I knew what I was dealing with. In that case, the heating element in one of the 6 downstream O2 sensors was playing up (bank 2, sensor 3). I knew that I could continue to drive and I called the local specialist and had it booked in for repair within 3 weeks. All paid for by the RAC warranty.
@@JWL-UK that’s not a bad idea, using a 3rd party warranty means the work can be done by specialists, which isn’t with the dealer warranty… how much is the RAC Warranty, if you don’t mind me asking?
@@tootalltodrive it's about £300 for the year. I had the premium cover level valid for 12 months set up by the dealer I bought the car from in December and it worked really well in this instance. I could have had the repair done at an RAC approved garage which would make the process easier but you also have an option to take it to whatever garage you want which is what I did. I was a bit apprehensive at the beginning but had zero drama when raising the claim and got refunded within a week.
@@JWL-UK So that’s, £800 less than the dealer warranty and you can take it to a specialist. I am getting mugged off
They have such a backlog at that dealer ship, they like to say call Jag assistance. That’s when they actually have time to answer the phone.
Jag Assistance is actually really good, just the dealer networks are a problem…
My exhaust valve wasn’t covered in the warranty and unfortunately the actuator (valve) comes part of the larger rear exhaust box which is £1500 so bill was c. £2k overall and had to be paid in full
I was told the exhaust valve was by Cheltenham - so hopefully they don’t go back on their word.
If the 'Oxford' garage is the one in Abingdon, then both them and Staverton (Cheltenham & Gloucester) are under the same umbrella. Even though Staverton messed up, Abingdon are under the same dealer network so in theory have forms of communication with each other
Yeah both Marshalls, but pleased that Oxford have apologised and are the only ones to apologise. No comment from Cheltenham .
@@tootalltodrive exactly, if you have been made unjust, let the Abingdon lot know as well
@@maz500 they know haha
Give us an update!
Coming soon!
Jaguar dealer service department are in my experience are not customer friendly and generally are not bothered about customer service. My two local dealership both made me wait a month for an appointment then cancelled the day before the appointment day.
They don’t care and think they are prestige dealers, more like sale prevention.
It is very frustrating, because if they treated me better during the service process I would be looking to buy another JLR product but this puts me off…
Yeah. Welcome to Jag ownership… customer service is brilliant under manufacturer warranty but otherwise F off…. Meanwhile the older jags are the legacy…. Makes no sense!
Under Manufacturer warranty now, just think the service department could do with the same sales customer service training…
I bought my car marshalls JLR in cheltnam how random
Same place or diff JLR ?
At this point i feel like JLR Main dealers are not servicing cars correct
Ive mentioned before about 3k for a backbox for 1 stuck valve
I just dont trust them anymore cars should come back sounding better not worse
last service £800 And car didnt sound right when it came back
Im fully ready to drive to DAengineering for a full VAP Exhaust and let them service my car
150 miles for a trust worthy service is a bit mad but i hear good things
follow me down and film it if you like lol
make a good vid and DAE does Astons to !
Haha, yeah I have been disappointed with Cheltenham as this has been where I have always taken the car.
Awful situation. Best of luck
Thanks
Like a couple of guys have said, get to your local Jag specialist and don't bother with the main dealer. Common fault is the fragile exhaust valve, I had mine sorted by the guys down in Sutton @ Modstock.
I am by no means an expert but it sounds like you're in limp mode or misfiring. Good luck getting it sorted.
Thanks, will update when I know more. Hoping it gets sorted before the weather gets too good!
oh no dude that does suck
Yep