Part of the problem with the video tutorials is that they don't seem to encompass the various Primo model numbers. As is the case with my unit as well as reading the posts of others having similar problems, that supposed brass-colored adjusting screw is nowhere to be found. At the very least, the tutorials should address where any adjusting apparatus is located on the various models or at least respond to the inquiries here to help those who continue to experience these problems without having to call in a repair professional. PRIMO, ARE YOU LISTENING???
I just bought a bottom loader with the kurig coffee maker and everything works great but it pisses me off there is a small dent in the side of it. Also, the water is not cold and I couldn't find no brass screw. I check the baffle and it was in place. I paid $36 for a 3 year warranty but I don't think I will have this much longer because the water is not cold. Also the hot water doesn't cycle on and off as it should so it is not as hot as it should be when I brew a morning cup of coffee and I am not waiting 15 minutes for the water to heat up if I where to shut it off and turn it on in the morning. You would THINK there would be temperature adjustments. I also notice once the compressor shuts off it never seems to start back up again to keep the water cold. Also when you dispense cold water it the compressor should start and it doesn't unless you dispense allot of water and it is cool not cold. I don't want to run a compressor and not have cold water, it is a waste of electricity. This machine sucks and I am returning it.
For anyone who opened the top and the reservoir is empty, I fixed it. Open the bottom door, and make sure all the tubes are pushed in fully. You’re welcome
How do they stay in business. My water stopped producing cold water. I followed the directions, video..no luck. I wanted to send it back, I purchased this in February and they told me I am to late. So I am stuck with a machine I can't use. UGH
my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again
Same issue. Was told by my water company that they stopped carrying this unit for that same reason. Total waste of money. The thermostat needs to be replaced and it cannot be replaced on these units.
Same and now green light above snowflake continuously blinks preventing compressor to kick on and tank to fill. About had it with this unit and maybe 2yrs old. Model#601088 Just noticed same model so it's making me wonder if there's a flaw in this model. Primo should be replacing unit for free especially due to their customers daily hassles.
We’ve had two units for three years now and one of them has been having the same trouble over two months. I have to thaw it out just to use it but it freezes up again rather quickly. If they don’t offer replacement parts then I’m forced to trash it and come out of pocket for a new unit. They should offer a discount coupon at this rate. Another thing, make better videos on troubleshooting, from a customer service stand point.
@@victormanx I have sold this water freeze issue by adding a timer ont he water dispenser. I use a timer by settng the time to turn on the unit for 1 hour and turn it off for 2 hours no more freezing issue.
All- *for my situation* cold water did not run. Hot water ran fine. Turned everything off and unplugged the machine. *Get a bucket* remove top cover. I disconnected the top lid from power source. Central drain spout is right in the middle. Open front cabinet where you place your jug. Place bucket directly underneath spout. Go back to the inside of the machine and yank the plastic tube from the main spout. Water is going to gush out. Quickly place tube back into main spout. I heard a snap, most likely suction. Then press cold water button. It should work. *Dry* surroundings of the main spout! Use paper towels and try to squeeze it in. Dry as best you can to prevent mold. If everything works, reassemble. Again, this worked for my situation.
I decide to buy, a get this... A Gravity filtered hot/cold water dispenser with self cleaning UV sterile Technology. It uses all and any of the great filters so I can choose the best.. I bought one for my GYM and over 30 members bought one for their homes. For the price you get a lot more for your money. You tube won't let me show the site were bought it, I don't know why I think they think it is spamming but if you go to purall at US on the end you can figure it out. Just wanted everyone to know because I could have saved 400 dollars and bought this one first. God bless...
Same here. Froze up and wouldn't dispense cold water. We've decided to not turn the green button on and not have cold water until we locate the thermostat.
I think I have an older model, but I've got an issue with the green LED that constantly flashes above the snowflake symbol on the right. While it's flashing, I can't dispense any temperature of water from the machine. It started after I left the green switch off to prevent my water from freezing in the machine. After this happened I turned both the red and green switches off and unplugged the machine. If I leave it unplugged for a few hours and then plug it back in, it works long enough to pour a cup of water and then the green light starts flashing again.
I am now having same issues and about fed up with it. Kept unplugged all night and plugged in and stupid light keeps blinking, preventing whole unit from kicking on. Have done the whole empty 4 cups and turn off..etc., but nothing.
just bought one and it's cool water IMO. No where near my actual fridge. I try the baffle check. I was hoping for a temperature adjustment screw or something.
We have the opposite problem. It seems that our water is freezing up and will only dispense after leaving it unplugged for 24 hours. How can this be corrected?
Same issue here. Were instructed by others to find the "thermostats" and adjust the screw for the cold water thermostat until the water no longer freezes. Problem is, we have no clue what the thermostats look like.
Why are both the cool/ room temperature water and the cold one the same temperature? They are both cold, my mom doesn't drink cold water so she pours some cold then some hot to make it cool or room temperature but is there a way to fix it?
Hi @qnt859 - Thank you for your question. It depends on the dispenser model you have as not all units have room temperature spigots. If you are experiencing issues with your unit, please do not hesitate to email us at social@primowater.com. Thanks!
Thank you for contacting us regarding this matter. With the type of dispenser you have, we do not recommend that you remove the top cover as this can cause damage to the dispenser. Please contact us at social@primowater.com for further assistance with your issues.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
I bought one and it worked for only 3 days, now the cold water comes out super warm. Not only that there's a very odd smell coming from the dispenser, I wish I could return it or replace it
Thank you for bringing this issue to our attention. We sincerely apologize for the issues you have experienced. Please contact us at social@primowater.com so we can provide further assistance.
Same and did the whole 4 cup thing several times and stupid light above snowflake won't stop flashing which prevents the unit to run. Feom seeing all comments it seems to be a flaw in Model#601088(my unit) and Primo knows this and should replace units for free or at least give a pretty good monetary credit towards another. Looking into other brands because I've had it with the whole turn off and unplug and dispense and wait junk.
I have a bottom loading dispenser model 601089 . The coils that lead to the compressor are frozen and the cold water is not getting cold . Some videos say to adjust the temperature with a screw on the back ,my model doesn't have a screw to do the adjusting . Another video says to replace the relay switch to the compressor , my compressor seems to be running , humming . And the on that shows how to recharge the compressor . The sticker on the back says that it has a high and low side but has nowhere to check the freon level . Talked to the company and was told that my model isn't made any more . i was sent a troubling shooting link that does not explain what the actual problem is and how to fix it . Can anyone help
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Hi Carlos - We sincerely apologize to hear you are experiencing issues with your dispenser. We would love an opportunity to assist with this matter. Can you please email us your contact information to the following email: social@primowater.com? We look forward to hearing from you.
Jessy Cardenas did you find a solution? Mine is also not dispensing cold water. Hot and room temp work fine. Haven't taken mine apart yet to see if it too has ice.
Your thermostat is broken most likely. It cannot be replaced. I had the same issue. Nothing you can do except toss the unit out. Even repair department said they cannot fix it. I am pretty bummed.
In my old dispenser, if I let the water jug go empty and I drank all that was in the reservoir and left it that way very long, the unit would freeze. The solution is to unplug, let it thaw for a day and then put a full water jug back in there or refill the existing jug to the top and plug everything back together and then things will start working again.
Thank you for reaching out. Great question! Primo Water dispensers range in temperatures. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. Model number 601144 has a slightly lower hot temperatures ranging between 176F and 198F.Please let us know if you have any other questions.
The red light keeps flasing. I have a full 5 gal bottle in there. We adjust the cap, green lights come on for about 30 seconds then the red light starts flashing.
Thank you for reaching out. Troubleshooting videos for the issue you're having can be found at th-cam.com/video/_ZV36EQnj4A/w-d-xo.html and th-cam.com/video/VFDzrWIscpo/w-d-xo.html If you still have issues with this after trying these troubleshooting steps, please contact us at social@primowater.com
My unit wont stop cooling, turned the switches off and compressor still runs and the coils get very hot. Till the point the machine freezes up. Any ideas?
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@@larrybud - Most people who buy, don't need them. But in my own experience, I have had many items break during the extended warranty and was able to receive a fair amount of reimbursement that more than made up for the cost of the extended warranty.
Compressor doesn’t shut off. Thermostat isn’t working. Emailed and explained with mode number and issue. Was told to call. I called and was told by “Latasha” that you do not have parts for the dispenser…. Why was I even told to call???? Waste of time, bad customer service, and crappy CHEAP dispenser.
the issue is that the stupid device freezes to the point that no water comes out whatsoever, disconecting the unit helps but only if you leave it off overnight but even then you need to leave the cooler off way more time yet still plugged in so that as the block of ice that is in the reservoir melts you can take water out and it can try an put warm water in
What if the water dont pump to the dispenser on top and you turn it off and on and switch it and the cold light turn on than it turn red where the water jug showing what do i do to fix it?
Thank you for reaching out to us. For the issue you described, please refer to these videos for troubleshooting: Top Load: th-cam.com/video/cXRdlWk-1dE/w-d-xo.html Bottom Load: th-cam.com/video/_ZV36EQnj4A/w-d-xo.html th-cam.com/video/VFDzrWIscpo/w-d-xo.html If these videos do not fix the issue, please contact us at social@primowater.com for further assistance.
Prime the pump, ie invert the siphon tube and pour some water into it and then trip the door switch on top left of frame. It should suck water into the pump. Then quickly put tube into the bottle.
If you can hear the pump trying to refill the reservoir(s) then check all hose connections. Usually the one on the bottle cap is slightly pulled out. Also if that doesn't work. Take the top panel off (2 screws in the back) and make sure lid on the the reservoir is fully seated
Thank you for contacting us regarding this issue. Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
Thank you for reaching out to us. If you have not tried it, turn off switches on the back and unplug your machine(UNLESS YOU HAVE MODEL 601242 or 601264). While the machine is turned off , dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. Please contact us at social@primowater for further assistance if this does not fix your issue.
Mines not cooling at all anymore. The compressor is running. The little green light is on over the snow flake but it never goes off. Compressor runs 24/7 and the water isn't even cool. This thing stinks.
I purchased my Primo from a lady for $10 because of this issue. I did what this video suggests and it's working like a brand new unit. The seller had it for only 3 months.
Thank you for reaching out. We're sorry to hear that you're experiencing issues with your dispenser. Please email us at social@primowater.com so we may provide further assistance.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Nelson, what relay do I need to purchase? I've tried finding replacement parts online, but have had no luck finding anything other than plastic components.
Hi - Thank you for your comment and we are sorry to hear you are experiencing this issue with your Primo water dispenser. If we may be of any assistance to you, please email us at social@primowater.com. Thanks!
Primo Bottom Loading Coolers are Junk, no matter what I did and this video was of no help that damn red light would keep coming on. My opinion avoid bottom loaders I also have a top loader and for over 15 years not a problem from it.
Brian Skeen I've had a similar problem and it was kind of simple to fix. I hope you have the same issue I did. The little straw tube that goes in your gallon jug might be slightly disconnected. Make sure the tubes are pushed in all the way for the big straw and for the tube leading back into the primo. I accidentally loosened it before when sliding the jug in and the red light never went away until I pressed the tube line in properly.
victor thanks for the advice but I did check all the straws and connections from the probe in the bottle all the way Thur the lid where the baffle is. Checked everything. Win some lose some.
Stay clear of these things. Ive gone thrpigh two in 4 months. They stop working close to the warramty expirimg. I'm returning this piece of shit, and im going with a different brand.
@@hehheh1204 I was going to, but it turned out to be a really simple fix. Mine apparently just froze from not being used enough, so I just unplugged it, took the top off the reservoir, and poured hot water into it, until the ice melted enough to pull out the block of ice, then closed it back up and it works fine now. I think the important thing is not let these things go more than like a month without using them.
Aw man. The problem with mine is that the cold water dispenser gives me warm water. And the hot water dispenser isn’t ever on so it doesn’t make sense.
@@AMDRyzenEnthusiastGroup Mine freezes even when I used it often. The thermostat is broken. I would keep an eye out for yours. Has it been working? Mine only works when I unplug it, let it defrost, and then plug it back in. Then within a day it freezes again.
@@mybluedress I ended up having to take the piece of crap apart to thaw it completely out, because the thing was so frozen, it literally still had ice in it after almost an enitre WEEK unplugged.
Hi Fiberop -Thank you for providing your feedback. We apologize for any inconvenience this may have caused, and we would love the opportunity to assist with this matter. To better assist you, can you please message us your contact information to the following email: social@primowater.com? We look forward to hearing from you.
my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again
You have it set too far - the screw on the back where you adjust the coolness of the water. If adjusted too far, it will freeze the water and possibly damage the unit.
@@iimasahm6438 - Where is this screw on the back? I can't seem to find any screw other than silver ones that hold the back grate piece on. Is it behind the grate somewhere? Thanks in advance. . .
Love how that cover came off so easy for that person lol
I literally thought I broke mine
mine was frozen on and I had to wait 24 hours for the block of ice to melt
Thank you so much this worked for me 🙏
I've bought 2. They each lasted about 2 years. Time to try another company
Most do.. I noticed any brand you buy only lasts two years
Part of the problem with the video tutorials is that they don't seem to encompass the various Primo model numbers. As is the case with my unit as well as reading the posts of others having similar problems, that supposed brass-colored adjusting screw is nowhere to be found. At the very least, the tutorials should address where any adjusting apparatus is located on the various models or at least respond to the inquiries here to help those who continue to experience these problems without having to call in a repair professional. PRIMO, ARE YOU LISTENING???
I just bought a bottom loader with the kurig coffee maker and everything works great but it pisses me off there is a small dent in the side of it. Also, the water is not cold and I couldn't find no brass screw. I check the baffle and it was in place. I paid $36 for a 3 year warranty but I don't think I will have this much longer because the water is not cold. Also the hot water doesn't cycle on and off as it should so it is not as hot as it should be when I brew a morning cup of coffee and I am not waiting 15 minutes for the water to heat up if I where to shut it off and turn it on in the morning. You would THINK there would be temperature adjustments. I also notice once the compressor shuts off it never seems to start back up again to keep the water cold. Also when you dispense cold water it the compressor should start and it doesn't unless you dispense allot of water and it is cool not cold. I don't want to run a compressor and not have cold water, it is a waste of electricity. This machine sucks and I am returning it.
For anyone who opened the top and the reservoir is empty, I fixed it. Open the bottom door, and make sure all the tubes are pushed in fully. You’re welcome
MarcOh lmao I think only you had that issue but at least you solved it.
Readjusting the baffle fixed my problem. The compressor would stay on till the water freezes
How do they stay in business. My water stopped producing cold water. I followed the directions, video..no luck. I wanted to send it back, I purchased this in February and they told me I am to late. So I am stuck with a machine I can't use. UGH
my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again
Same issue, did you solve it?
Same issue. Was told by my water company that they stopped carrying this unit for that same reason. Total waste of money. The thermostat needs to be replaced and it cannot be replaced on these units.
where is the thermostat on this unit?
Same and now green light above snowflake continuously blinks preventing compressor to kick on and tank to fill. About had it with this unit and maybe 2yrs old. Model#601088
Just noticed same model so it's making me wonder if there's a flaw in this model. Primo should be replacing unit for free especially due to their customers daily hassles.
We’ve had two units for three years now and one of them has been having the same trouble over two months. I have to thaw it out just to use it but it freezes up again rather quickly. If they don’t offer replacement parts then I’m forced to trash it and come out of pocket for a new unit. They should offer a discount coupon at this rate. Another thing, make better videos on troubleshooting, from a customer service stand point.
Yo this music slaps!
We only bought ours a year ago, the snowflake is on but it’s not cooling at all. Too expensive for the quality of this unit. 👎🏻
Do we have to clean the inside?
My led light flashes and it will dispense hot water but not cold. Help?
Same
Probably frozen unplug it then try after a couple hours
Same! Any of you found the answer? How did you make it work?
How do you make the water colder? Older models have a screw on the back. Not sure where new models have it.
or less cold, ours just freezes over and water doesn't flow from ANY of the 3 ports...
@@victormanx same
Same
@@victormanx I have sold this water freeze issue by adding a timer ont he water dispenser. I use a timer by settng the time to turn on the unit for 1 hour and turn it off for 2 hours no more freezing issue.
All- *for my situation* cold water did not run. Hot water ran fine. Turned everything off and unplugged the machine. *Get a bucket* remove top cover. I disconnected the top lid from power source. Central drain spout is right in the middle. Open front cabinet where you place your jug. Place bucket directly underneath spout. Go back to the inside of the machine and yank the plastic tube from the main spout. Water is going to gush out. Quickly place tube back into main spout. I heard a snap, most likely suction. Then press cold water button. It should work. *Dry* surroundings of the main spout! Use paper towels and try to squeeze it in. Dry as best you can to prevent mold. If everything works, reassemble. Again, this worked for my situation.
Did this work for a compressor that wasn't turning on?
I decide to buy, a get this... A Gravity filtered hot/cold water dispenser with self cleaning UV sterile Technology. It uses all and any of the great filters so I can choose the best.. I bought one for my GYM and over 30 members bought one for their homes. For the price you get a lot more for your money. You tube won't let me show the site were bought it, I don't know why I think they think it is spamming but if you go to purall at US on the end you can figure it out. Just wanted everyone to know because I could have saved 400 dollars and bought this one first. God bless...
My unit is not producing cold water but accumulating ice in the back of the unit? Do you know why this is and can it be fixed? Thanks
I have the same problem. Did you get it to work? If so how?
Same here. Froze up and wouldn't dispense cold water. We've decided to not turn the green button on and not have cold water until we locate the thermostat.
How to fix your water cooler: Call customer care.
they will just have you jumping fire hoops to get help, and then say that it might be an issue not covered
They refer you here lol
They referred me here
They referred me here…
You’re lazy lol
welp thank you hahaha my problem was we never turned the switches on 💀
No hot water coming out or water at all in the hot position
I think I have an older model, but I've got an issue with the green LED that constantly flashes above the snowflake symbol on the right. While it's flashing, I can't dispense any temperature of water from the machine.
It started after I left the green switch off to prevent my water from freezing in the machine. After this happened I turned both the red and green switches off and unplugged the machine. If I leave it unplugged for a few hours and then plug it back in, it works long enough to pour a cup of water and then the green light starts flashing again.
Thank you for contacting us regarding these issues. Please contact us at social@primowater.com so we can provide further assistance for this issue.
I am now having same issues and about fed up with it. Kept unplugged all night and plugged in and stupid light keeps blinking, preventing whole unit from kicking on. Have done the whole empty 4 cups and turn off..etc., but nothing.
Just had this happen to me. Any update ? Have you fixed it ? TIA!
My unit looks the same as this one but when I try to pull the top off, it does not come off. I feel like I might end up breaking it.
It pulls hard
just bought one and it's cool water IMO. No where near my actual fridge. I try the baffle check. I was hoping for a temperature adjustment screw or something.
There's one on back of my unit. Back of unit it's brass colored on the outside of unit
We have the opposite problem. It seems that our water is freezing up and will only dispense after leaving it unplugged for 24 hours. How can this be corrected?
Same issue here. Were instructed by others to find the "thermostats" and adjust the screw for the cold water thermostat until the water no longer freezes. Problem is, we have no clue what the thermostats look like.
Were you ever able to fix this issue? Having the same problem now.
@@tylerread1068 no, the unit was replaced under warranty.
Ah ok thanks
Why are both the cool/ room temperature water and the cold one the same temperature? They are both cold, my mom doesn't drink cold water so she pours some cold then some hot to make it cool or room temperature but is there a way to fix it?
Hi @qnt859 - Thank you for your question. It depends on the dispenser model you have as not all units have room temperature spigots. If you are experiencing issues with your unit, please do not hesitate to email us at social@primowater.com. Thanks!
How do i get the top off of one that has the keurig storage on top? Took two screws but lid wont budge feels like it gonna break
Thank you for contacting us regarding this matter. With the type of dispenser you have, we do not recommend that you remove the top cover as this can cause damage to the dispenser. Please contact us at social@primowater.com for further assistance with your issues.
The front lip is tucked under the front frame, lift the back up and pull , it should unsnap from the front bezel.
I've tried calling, FB, Twitter and they are always busy. ALWAYS!!! I'm at a road block right now.
Has anyone had issues with the compressor not working. My is out and not dispensing ice cold water
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
I bought one and it worked for only 3 days, now the cold water comes out super warm. Not only that there's a very odd smell coming from the dispenser, I wish I could return it or replace it
Thank you for bringing this issue to our attention. We sincerely apologize for the issues you have experienced. Please contact us at social@primowater.com so we can provide further assistance.
@@primowaterco thank you so much for resolving my issue!
I’m having the same problem what did you do?
I’d return it! If I were you. I think I’m having the same issue
What does it mean when the indicator light is just blinking green? And the water is not cooling and I do not hear the compressor. Please help
Thank you for reaching out to us. Please contact us at social@primowater.com so we can provide further assistance.
Same and did the whole 4 cup thing several times and stupid light above snowflake won't stop flashing which prevents the unit to run. Feom seeing all comments it seems to be a flaw in Model#601088(my unit) and Primo knows this and should replace units for free or at least give a pretty good monetary credit towards another. Looking into other brands because I've had it with the whole turn off and unplug and dispense and wait junk.
These primo tutorials are about the worst. Thank you very much
Why isn't there a heating issue video?
ARkle SpArkle y
I have a bottom loading dispenser model 601089 . The coils that lead to the compressor are frozen and the cold water is not getting cold . Some videos say to adjust the temperature with a screw on the back ,my model doesn't have a screw to do the adjusting . Another video says to replace the relay switch to the compressor , my compressor seems to be running , humming . And the on that shows how to recharge the compressor . The sticker on the back says that it has a high and low side but has nowhere to check the freon level . Talked to the company and was told that my model isn't made any more . i was sent a troubling shooting link that does not explain what the actual problem is and how to fix it . Can anyone help
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
So my compressor stopped working is it done? Do I just need to buy a new one?
Hi Carlos - We sincerely apologize to hear you are experiencing issues with your dispenser. We would love an opportunity to assist with this matter. Can you please email us your contact information to the following email: social@primowater.com? We look forward to hearing from you.
my baffle has ice in it. could that also be the cause of no cold water?
Jessy Cardenas did you find a solution? Mine is also not dispensing cold water. Hot and room temp work fine. Haven't taken mine apart yet to see if it too has ice.
Your thermostat is broken most likely. It cannot be replaced. I had the same issue. Nothing you can do except toss the unit out. Even repair department said they cannot fix it. I am pretty bummed.
In my old dispenser, if I let the water jug go empty and I drank all that was in the reservoir and left it that way very long, the unit would freeze. The solution is to unplug, let it thaw for a day and then put a full water jug back in there or refill the existing jug to the top and plug everything back together and then things will start working again.
What do you do if the water is so cold it becomes frozen?
Having the same issue now. How did you fix it?
Did you fix it
Did any of you fix it?
What should the temperature be of the cold water
Thank you for reaching out. Great question! Primo Water dispensers range in temperatures. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. Model number 601144 has a slightly lower hot temperatures ranging between 176F and 198F.Please let us know if you have any other questions.
The red light keeps flasing. I have a full 5 gal bottle in there. We adjust the cap, green lights come on for about 30 seconds then the red light starts flashing.
Thank you for reaching out. Troubleshooting videos for the issue you're having can be found at th-cam.com/video/_ZV36EQnj4A/w-d-xo.html and th-cam.com/video/VFDzrWIscpo/w-d-xo.html
If you still have issues with this after trying these troubleshooting steps, please contact us at social@primowater.com
My unit wont stop cooling, turned the switches off and compressor still runs and the coils get very hot. Till the point the machine freezes up. Any ideas?
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
So my compressor stopped working after having it 5 months and seeing all the comments this was a waste of money for 170 bucks wtf primo
Always buy the extended warranty. It always pays for itself.
@@CasuallyObservant If they paid for themselves, companies wouldn't sell them, because they would lose money on them.
@@larrybud - Most people who buy, don't need them. But in my own experience, I have had many items break during the extended warranty and was able to receive a fair amount of reimbursement that more than made up for the cost of the extended warranty.
Compressor doesn’t shut off. Thermostat isn’t working. Emailed and explained with mode number and issue. Was told to call. I called and was told by “Latasha” that you do not have parts for the dispenser…. Why was I even told to call???? Waste of time, bad customer service, and crappy CHEAP dispenser.
Hello, did you ever found the solution to this problem? I'm having that issue right now. Water doesn't get cold and the compressor is running non-stop
the issue is that the stupid device freezes to the point that no water comes out whatsoever, disconecting the unit helps but only if you leave it off overnight but even then you need to leave the cooler off way more time yet still plugged in so that as the block of ice that is in the reservoir melts you can take water out and it can try an put warm water in
Thank you for contacting us. Please send us an email at social@primowater.com so we may provide further assistance with this issue.
I solve this problem by adding a timer on the outlet of the unit, setting the on time to 1 hour and turning it off for 2 hours for 24hrs cycle.
I have the coffee dispenser the green second button is stuck how do I fix it?
Thank you for informing us of this. Please contact us at social@primowater.com so we may provide assistance with this issue.
What if the water dont pump to the dispenser on top and you turn it off and on and switch it and the cold light turn on than it turn red where the water jug showing what do i do to fix it?
Thank you for reaching out to us. For the issue you described, please refer to these videos for troubleshooting:
Top Load:
th-cam.com/video/cXRdlWk-1dE/w-d-xo.html
Bottom Load:
th-cam.com/video/_ZV36EQnj4A/w-d-xo.html
th-cam.com/video/VFDzrWIscpo/w-d-xo.html
If these videos do not fix the issue, please contact us at social@primowater.com for further assistance.
Prime the pump, ie invert the siphon tube and pour some water into it and then trip the door switch on top left of frame. It should suck water into the pump. Then quickly put tube into the bottle.
I followed his instructions and when removing the lid from where the water is, one of the straws broke as the water was frozen: '(
Were you able to fix the frozen water issue?
@@Trill14n Have you? Because I havent.
@@jennifersantiago7403 no, they sent me a new system
+Hello after I put a new bottle of water in the unit the red light stays on what do I do
Same issue am having. Let me know if you ever get a reponse
If you can hear the pump trying to refill the reservoir(s) then check all hose connections. Usually the one on the bottle cap is slightly pulled out. Also if that doesn't work. Take the top panel off (2 screws in the back) and make sure lid on the the reservoir is fully seated
On 2:38 You skip with the Bethel how do you take it off it seems easy on your video but it's hard to take it out
Thank you for contacting us. You should be able to pull out of the baffle by pulling it up using some force to remove it from where it is sitting.
@@primowaterco If I was to forcefully pull up the baffle it would have broken, there are tabs you need to push to release and then it will pop off.
okay mines is frozen and won't dispense at all only hot water works ?
Thank you for contacting us regarding this issue. Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
@@primowaterco still freezes water thi despincer looks brand new😢
this video helps and actually saves me money 💰
My reservoir keeps freezing with in 8 hours of being on and will not dispense from the cold water side. Hot water side is fine and dispenses normally
Hi, thank you for bringing this to our attention. Please contact us at social@primowater.com so we may provide further assistance.
Thank you for reaching out to us. If you have not tried it, turn off switches on the back and unplug your machine(UNLESS YOU HAVE MODEL 601242 or 601264). While the machine is turned off , dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. Please contact us at social@primowater for further assistance if this does not fix your issue.
Motor not running
Didn't work for me.
Mines not cooling at all anymore. The compressor is running. The little green light is on over the snow flake but it never goes off. Compressor runs 24/7 and the water isn't even cool. This thing stinks.
have you figured out what was the issue?
????
Frank Alfani yes yes
Same issue here. Just bought it too
.
Mine has a spiral looking baffle not flat
Same here. Pushed down on the spiral thing and no difference. Still no cold when the hot water is turned on.
This didn't work for me
Compressor stop workin after 91 days one day after warranty expire lol
Literally just happened but mine was 30 days FOH
You solved my problem at “turn off hot and cold switches” 😭
Miguel Alvarez , I know what you mean. I guess a dictionary wasn’t handy when they where trying to decide how to label the switches.
How do you open the curved top type water cooler.. mine doesn't look like that
I purchased my Primo from a lady for $10 because of this issue. I did what this video suggests and it's working like a brand new unit. The seller had it for only 3 months.
Wait. I bought mine two days ago and the cold water light did not come on. This should not happen!
Thank you for reaching out. We're sorry to hear that you're experiencing issues with your dispenser. Please email us at social@primowater.com so we may provide further assistance.
48 degrees is not cold!
No, it isn't. I get
model #vwD1066BLS,s_1
Mines 52 degrees
the blue button from the primo is not going in like the red button.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
most of the time is the relay burned out change it.
Nelson, what relay do I need to purchase? I've tried finding replacement parts online, but have had no luck finding anything other than plastic components.
Changed mine, and the overload switch, still no cold water
Still got no cold water on mine. Just blinking green!
My hot water dispenser not working only the cool water why
Why my is frozen
Thank you for reaching out. Please contact us at social@primowater.com for further assistance.
My water dispenser gets frozen everytime
Hi - Thank you for your comment and we are sorry to hear you are experiencing this issue with your Primo water dispenser. If we may be of any assistance to you, please email us at social@primowater.com. Thanks!
Primo Bottom Loading Coolers are Junk, no matter what I did and this video was of no help that damn red light would keep coming on. My opinion avoid bottom loaders I also have a top loader and for over 15 years not a problem from it.
Brian Skeen I've had a similar problem and it was kind of simple to fix. I hope you have the same issue I did. The little straw tube that goes in your gallon jug might be slightly disconnected. Make sure the tubes are pushed in all the way for the big straw and for the tube leading back into the primo. I accidentally loosened it before when sliding the jug in and the red light never went away until I pressed the tube line in properly.
victor thanks for the advice but I did check all the straws and connections from the probe in the bottle all the way Thur the lid where the baffle is. Checked everything. Win some lose some.
@@victortorres - I checked and double-checked the hoses. Light still comes on. Any other suggestions?
@@robira1313 flip the switches off and unplug it for an hour. hopefully a reboot will fix it
@@victortorres Nope. It was air in the lines. Works fine now!
W
I found the problem...on the back of my dispenser it says Made in China!!
Stay clear of these things. Ive gone thrpigh two in 4 months. They stop working close to the warramty expirimg. I'm returning this piece of shit, and im going with a different brand.
These dispensers are expensive and break easy not worth it rip off
This thing is a piece of shit, bought it 4 months ago and it already stopped cooling. I regret buying this !!!
Thesee things are definitely trash
Thank you for providing your feedback. Please contact us at social@primowater.com if you need further assistance with this issue.
Your tutorial, and your cooler are both equally bad. Frozen reservoir here. Guess I'll just have to figure it out myself, and post an ACTUAL tutorial.
Are you going to post it? I would like to see how to fix it
@@hehheh1204 I was going to, but it turned out to be a really simple fix. Mine apparently just froze from not being used enough, so I just unplugged it, took the top off the reservoir, and poured hot water into it, until the ice melted enough to pull out the block of ice, then closed it back up and it works fine now. I think the important thing is not let these things go more than like a month without using them.
Aw man. The problem with mine is that the cold water dispenser gives me warm water. And the hot water dispenser isn’t ever on so it doesn’t make sense.
@@AMDRyzenEnthusiastGroup Mine freezes even when I used it often. The thermostat is broken. I would keep an eye out for yours. Has it been working? Mine only works when I unplug it, let it defrost, and then plug it back in. Then within a day it freezes again.
@@mybluedress I ended up having to take the piece of crap apart to thaw it completely out, because the thing was so frozen, it literally still had ice in it after almost an enitre WEEK unplugged.
Don't buy this garbage. Stupid design if you want cold water don't waste your money
Hi Fiberop -Thank you for providing your feedback. We apologize for any inconvenience this may have caused, and we would love the opportunity to assist with this matter. To better assist you, can you please message us your contact information to the following email: social@primowater.com? We look forward to hearing from you.
my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again
You have it set too far - the screw on the back where you adjust the coolness of the water. If adjusted too far, it will freeze the water and possibly damage the unit.
I have the exact same problem. Did you find a solution?
@@iimasahm6438 - Where is this screw on the back? I can't seem to find any screw other than silver ones that hold the back grate piece on. Is it behind the grate somewhere? Thanks in advance. . .
@@iimasahm6438 I never touched it