Wow I didn’t think it would be this hard to set up. I bought this today. My kids were so excited. I’m retuning this when I get a chance next week. Wayyy tooo mannnyyyy steeeps
Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
My point is proven with these comments. There is zero reason lifetime shouldn’t have STICKER indicators where to exactly align the poles, these poles are stuck together and cannot be undone.
We appreciate the feedback. We don't have stickers that indicate where to align the poles, but in step 1.2 the manual says to align the hole in the bottom of the top pole (ALH) with the slot in the top of the middle pole (ALF). We do have one way that we have found to get the poles separated. Here is a video that walks you through it - th-cam.com/video/6WNdppuh7F8/w-d-xo.html. Hopefully this helps. If you have any further questions, please reach out to us at youtube@lifetime.com.
@@LifetimeProductsAssembly which we tried to do, but there’s two sides. We aligned the slots and it didn’t come out exactly correct. your customers aren’t basketball hoop builders, the least your company can do is make this process easy for us or we think twice about buying lifetime products. So what can I do with my poles being stuck together now?
Wow I didn’t think it would be this hard to set up. I bought this today. My kids were so excited. I’m retuning this when I get a chance next week. Wayyy tooo mannnyyyy steeeps
This will be the installation of your lifetime!
I can’t find where to put the pole.
Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
Please help!
My point is proven with these comments. There is zero reason lifetime shouldn’t have STICKER indicators where to exactly align the poles, these poles are stuck together and cannot be undone.
We appreciate the feedback. We don't have stickers that indicate where to align the poles, but in step 1.2 the manual says to align the hole in the bottom of the top pole (ALH) with the slot in the top of the middle pole (ALF). We do have one way that we have found to get the poles separated. Here is a video that walks you through it - th-cam.com/video/6WNdppuh7F8/w-d-xo.html. Hopefully this helps. If you have any further questions, please reach out to us at youtube@lifetime.com.
@@LifetimeProductsAssembly which we tried to do, but there’s two sides. We aligned the slots and it didn’t come out exactly correct. your customers aren’t basketball hoop builders, the least your company can do is make this process easy for us or we think twice about buying lifetime products. So what can I do with my poles being stuck together now?