We need more travel blogs like this - the video was straight to the point, and answered so many of my questions. My choice is made now - I'm going to Hyatt Ziva Zilara in February.
Hi Rob! Thanks for your feedback - I'm glad it helped! Have a fabulous trip - I hope you love the resort as much as I do! PS - if you're a foodie and enjoy what they have to offer here, you may want to put Hyatt Ziva Riviera Cancun on your radar - I've been there twice since it opened last September and it's on par with Cap Cana for the wow factor. Cheers!
@@ChristineTurner I saw it and love it - thanks for sharing! The part where he makes the drink and smokes it in the glass drink-vault thing was awesome (Miami needs to learn how to do that). This place is definitely on my radar now. That being said, I'm trying to plan my "dream vacation" for 2022 and could use a travel consultation - you obviously know what you are doing. I called escapes and left a message at your ext. earlier this week. If there is someone there with equal expertise that you can refer me to, that would be fine. Looking for a resort that that has... - Beach/Ocean - Swim-up-pool bar (preferably several of them) - Adults only section - Casino - Night Club - Bacon Cheeseburgers ***SUPER BONUS *** A lazy River - one where you can float and relax with a beer in your hand for hours-on-end (and little kids can't squirt you with water cannons)
@@robsorensen111 hi Rob! We switched phone systems and I’m still getting used to it but I found your message. I’m going to get my good friend and colleague Tammy to contact you. She was with me at Dreams and Hyatt Ziva Riviera Cancun in December and we’ve travelled to many resorts together. She can definitely assist you with finding the perfect resort. Will ask her to reach out to you tomorrow when she’s back at the office. Bacon cheeseburgers 🍔…..❤️!
Hi John!! I’m not gonna lie - I’m more than a little bit jealous that you’re going there!! I hope you love it as much as I do! Have a fabulous vacation!
Christine: a couple of things. 1) I first stayed there in Aug. 2020 (shortly after they reopened), then again in April and Sept 2021. The Club food presentation is NOT a buffet as you show but rather a menu of pre-packaged selections that weren’t even out. This was done for safety as well as a cost savings measure and I was told by an executive that it may not come back to the normal presentation. So I question the video of what you show with the open buffet. They also told me (last year) that the lounge was mainly going to be used for check in/out and to pick up drinks...and NOT a place to sit and relax. My next visit is later this month. I hope that this functionality has changed (re. hanging out in there); I suspect that the buffet service for food is gone. If that’s the case, it lessens/reduces the value of having that access. Meanwhile, visits last year (late 2021) to the Club Room at the Ziva in Los Cabos had a normal and regular buffet presentation. Meanwhile, the newest Dreams Macao Beach had a staff assisted fully operational buffet in their Club Lounge immediately after they reopened after the closure in 2020, with a normal/full spread of food throughout the day. If the Ziva/Zilara stay this way as far as the offerings, then it is definitely a downgrade to what was previously offered and what we pay for. 2) Where/how did you find out about the Blue Mall shuttle? We’ve been to this hotel 3 times and I have never seen or been told anything about it?
Hi Mat! Yes a lot has changed since Covid and the Hyatt properties in particular really moved away from the self service buffet. I was there in November 2019 when it just opened and again in January 2020, and that's how it was at the time. I'm sure they will go back to that style - it's just going to take some time for everything to settle back down again. Since things are getting back to normal, I'm sure you'll find that it's back to being a lounge again but I'd love to hear your reports once you're there. I was at the Ziva in Cabo in October and the main buffet was 100% no-touch and they were attempting to do the same at the Club lounge. The new Hyatt Ziva Riviera Cancun's (there in Sept & Dec 2021) buffet was also no-touch, but it's kind of a pain, so again, I'm sure it'll go back to self-serve, if it hasn't already. The Blue Mall shuttle was something that they offered pre-Covid. The mall was pretty lame but there is a grocery store next door and that's a great place to pick up inexpensive sunscreen or bug spray or Rum. I think it was discontinued during Covid for obvious reasons but you can always get there by taxi. Thanks for watching and for your comments and please add your feedback when you go back to Ziva/Zilara Cap Cana!
@@ChristineTurner we were supposed to be there now but we got scared and canceled but now we're booked for December 14th-21st hopefully. When can you travel outside of Canada?
We can travel outside of Canada by plane but we don’t have any flights out of western Canada yet. Hopefully we will in a month or two when the weather turns bad. Cheers!
Error in this video: If you stay in the Ziva side and you are over 18, you CAN go to Zilara (no matter if you're in a club level room or not). This video states you have to be 18+ and a club level on Ziva to go to Zilara, and that is not true
Hi Kayla! Yes this is absolutely true! I'm not sure where it's stated that you have to be Club and 18+ but that would only be to experience the Club areas on the Zilara side. Anyone 18+ can visit all other areas of the Zilara resort.
@ChristineTurner In your video you stated if you're in club level at Ziva and over 18, you can go to through Zilara side 🙂 I'm just reiterating that as long as you've 18 and over, you can go to zilara regardless of club status
@@kayladeveau2984 Hi Kayla. I'm afraid that's incorrect. In the video, I clearly stated that guests 18+ can visit the Zilara side (03:30) but I also added that guests 18+ who are booked into a Club room on the Ziva side can also visit the Club Lounge on the Zilara side (03:34). The only people who have access to the Club Lounge & areas are Club guests - it has nothing to do with age.
Hi Santa! Yeah I truly agree - I think it should be a perk of upgrading to a Club room. That or limit the charges to full day use. If they aren't being used by noon, open them up for anyone to use (which will then free up some of the regular pool loungers!).
The same is at hard rock Punta Cana, everything cost extra. All the Bali beds are available because they charge an astronomical fee to use them. I have been at lower cost resorts that include the beds
@@santaortega2198 Hi Santa! Yeah, if they were smart, they'd keep the charge really low, like $25/day and then they'd be making tons of extra revenue and they'd get used. When it's $200/day, that is nuts.
Great video! Thank you for all the helpful information. I just have one question regarding the in room mini fridge. What type of beer do they have in the preferred suites? Thank you.
The mini bar beer is local - Presidente & Presidente Light. They had a TON of options at the Club Lounge though, so you could always ask for a few extra cans to put in your room fridge. But it is the same mini-bar contents as non-Club rooms. th-cam.com/video/n3aLwU4tQW8/w-d-xo.html
Hi Christine. You mentioned your affinity for white wine in the evening. Do you know what reds and whites are the house wines, and were there different brands available/included in the club lounges? Better wine in the club lounges would be a prime reason for us to upgrade.
Hi Greg - I tried to reply to this earlier but it doesn't look like it posted. I know there were at least 2 whites and reds - I believe it was Pinot Grigio and Sauvignon Blanc and the red was Cab Sauv and Merlot if I recall correctly. No additional options for that in the Club Lounge but if you like beer, there were a TON of extra options in Club compared to the regular bars. I've stayed at a lot of Dreams/Secrets resorts and can't stand their Antillas (?) wine and I thought the stuff at Hyatt was okay. Everyone's palate is different though, so it really depends on what you prefer. Hope that helps! Thanks for watching.
Hi Syz! I think the beach is slightly better at Secrets, only because the palm trees are more developed and they have more shade on the beach, but I thought the food at Hyatt blew away the food at Secrets (which was also very good). Either option would be solid though. Can't go wrong in Cap Cana.
Yes - That category includes Club service and you will be assigned a butler as well. I haven't been able to get into one to do a room video but there are some on the Facebook Fan Page for this resort. Thanks for watching and enjoy your stay!
Hi Elias! You bet it is! All adults staying in Ziva can go to any restaurant or bar on the Zilara side no problem. If you are Ziva a Club, then you can also enjoy the Club dining options and pool too! The perks are good for Club here.
Hi Tricia! Cap Cana and the new Riviera Cancun one are tied as my favorites out of the whole chain! The beach at Cap Cana is amazing, the waterslides are fun, and the food, drinks & service are fabulous - definitely worth exploring for your next trip!
It depends on availability but yes you can upgrade for just a day or two. Inquire at the check in desk for this. It’s a great way to see if it’s worth it or not. And particularly good if there are a lot of pool people there when you’re there, as you could skip over to the club pool for a bit more space! Thanks for watching!
Hello! Do you know if they allow families with kids to book a swim up suite? I read somewhere that only kids 13 and over can be in a room with a swim up.
Yes there are restrictions for families with young children. Due to safety concerns and liability issues, it is not allowed for children to stay in the swim up suites. Thanks for watching!
I have looked and looked everywhere on the Zilara and Ziva boards but no one mentions the free domestic and international calls for club level. The Official Hyatt Zilara site includes those under club Are calls to the US and Canada free and are there any limitations/restrictions.
Thanks for your question - I’m checking into this and will let you know once I get the official word. I will say that I don’t recall seeing free international calling from any of the rooms I’ve had but let’s see what we hear back. Cheers
It looks pretty desolate. Are the hotels mostly empty because of covid? Was there much ambiance? I want to go soon but I’ve seen some YT videos that have me thinking otherwise (no people around).
Right now, because of Covid, governments are regulating what the maximum occupancy can be. I believe it’s still 30% in the Dominican and 50% in most parts of Mexico. I think it’s great because you don’t have to fight to get a lounge chair or wait to get in to the a la carte restaurant but it is more quiet than normal. It was only about 10% when we went there just after opening but we did like it. Spring break is next week so it’ll be busy for the next couple of weeks, then it’ll drop off again. I hope you enjoy it whenever you go! Thanks for watching!
Hi Shaylei! When I was there, they were still integrating the WOH program, so it was just for Club category guests at the time but I'm sure they've updated things since then. You could always connect with the resort Concierge via Facebook messenger to inquire. Thanks for watching!
@@ChristineTurner thanks Christine! I also asked this in the FB group searching for clarity. Love your videos, watched everything before our Ziva RM visit as the third stop on our honeymoon!
IMO it's worth it at Ziva or Zilara Cap Cana during normal times but as for right now? Stay tuned for tomorrow's video for a current guest view on this.
@@ChristineTurner to be honest we LOVE Mexico and have no interest in the Dominican, Jamaica or any place else. We are considering the Hyatt Ziva in Cabo is why I asked if Club was worth it in Cabo. It's only a 4 hour flight from Seattle so pretty close for us. Great info as usual thanks.
R.A.S. Apologies - I missed the specific Cabo part. Not to do a spoiler alert but Cabo Club status is good but not as many benefits as the newer resorts. I’ve had it about half the time and it’s nice but not a game changer from what I’ve experienced. Really think you should consider trying Dominican tho - maybe once all this is over. Are you going to Cabo when they re-open?
How do they know if you are club level or not? Do all club level guests get a wristband or something? Or do you have to swipe your key card upon entering?
Hi Michael! Hyatt doesn't do wristbands as a rule (with the only exception being Hyatt Ziva Los Cabos) so it's all tied to your room #. Whenever you enter a restaurant or go to the Club Lounge or Club pool areas, one of the attendants will approach you and ask for your room number and ask if you need anything. I think they manage it very well and once they recognize you, that process isn't needed anymore. Thanks for watching!
Hi Ed! The restaurants are all first come-first served but if you have a special occasion that you are celebrating, they may make an exception for this. Otherwise, you just walk in and if there aren't any tables available, they'll give you a buzzer and you can have a drink at a nearby bar while you wait.
We are not drinkers but will.Club allow you to use additional restaurants like in March time of 2021? Also is it worth like an upgrade of 100$ or not. Sometimes i know extra perks allows you to use special beach areas and restaurants. Do you need to make a reservations for restaurants or just walk in is ok. Thanks
All of the main restaurants and lounge chairs are open for all. There is a Club pool, so they have their own Lounge chairs for no special area on the beach. There are 2 a pa carte restaurants that are open to all for dinner but also open to club guests for lunch (depending on occupancy). If you want the extra space, I’d upgrade but since restaurants are open right now based on occupancy, I would recommend deciding on the upgrade once you get to the resort and can decide for yourselves. Cheers!
@@ChristineTurner also what about covid testing are us citizens required to test before they fly to mexico. I know u need test before you go back to us but dont know about going to mexico. Thanks for reply.
@@atlant2566 hmm I am confused because you’re posting on a video to the Dominican Republic and there are no entry requirements for there but for Mexico I would have to check. For the most part, the testing requirements are for the flight home.
@@atlant2566 No worries! For US Citizens, Hyatt is offering a free Antigen test for each guest, so they'll sort this out with you once you get there, to make an appointment, and will email you the results. It sounds like it's going really smoothly. Thanks!
I went with zilara yay 😁😁👍👍👍santuary looks soo unique and beautiful but service wins and the reviews on Santuary were sooo mixed I was not convinced that my stay at santuary would have fulfilled my expectations.
The latest rates are $100/day but I think this fluctuates based on occupancy and whether or not you’re booking for multiple days or just one. I would inquire upon arrival to get the latest updates as things may change. Cheers!
Hi PokerBro007 - yes there are beers in the mini-fridge and depending on Covid protocols, you may be able to get a small bottle of alcohol in your room as well. I ordered wine from room service too. Thanks for watching!
j cohren yes but with all the uncertainty of travel these days, it’s best to book directly through the Hyatt website as no tour operator can match their cancellation policy. Rates are comparable, but peace of mind is priceless. I’m happy to answer any questions or guide you on what to book though! Feel free to ask away or email me. Thanks for watching!
Hi Maryana - the infinity pools on the ziva and zilara sides are open to everyone. It’s only the pools farther back that are for club guests but they may allow exceptions when occupancy is low (like mid-week). Normally, the back pools are just club access. Thanks for watching!
Hi Mayhem. Ocean Front rooms have the best view but they cannot be pre-booked as Club rooms. You can arrange this through the Concierge prior to arrival or once you get there though. Rates vary based on occupancy but the average rate seems to be $85-100 per person per night. Thanks for watching!
Sorry for the delay - thought I had responded to this already. I think both sides are nice. Ziva side has nice elements like the swooping pool but I think more rooms on the Zilara side would have an unobstructed view of the ocean. Depends a bit on what type of room you've booked. I suppose it depends if the sound of kids playing outside will annoy you or not LOL! Either way I'm sure you'll have a fabulous time! Enjoy! Thanks for watching!
Well that's the most basic room category which means it's in the main building above the lobby. The view of the resort & beach from the lobby is pretty spectacular on either side but more so on Zilara side (the seafood restaurant on the Ziva side is quite high). I'd probably wait and see what the view is like. Also, assuming you booked directly through Hyatt, about 2 weeks prior to arrival, you'll likely receive some upgrade offers, so you can decide then. Or hope for the elusive free upgrade!! Have fun!
Hi Tremayne - I don't know this for sure but I checked on the Facebook fan group page and someone indicated that you get auto-upgraded to Club as a Globalist and you get Butler service. You may wish to reconfirm before you book your room category to make sure you'll have access to Club. Thanks for watching!
Hi Jezika! I published 48 videos of this resort, all in color and all showing what the resort looks like. The trend for ALL hotels lately is toward muted colors and minimized decor. I hope your trip gets better.
We need more travel blogs like this - the video was straight to the point, and answered so many of my questions.
My choice is made now - I'm going to Hyatt Ziva Zilara in February.
Hi Rob! Thanks for your feedback - I'm glad it helped! Have a fabulous trip - I hope you love the resort as much as I do!
PS - if you're a foodie and enjoy what they have to offer here, you may want to put Hyatt Ziva Riviera Cancun on your radar - I've been there twice since it opened last September and it's on par with Cap Cana for the wow factor. Cheers!
@@ChristineTurner Great advice - will take a look!
@@robsorensen111 Here's a video I did of the food at Riviera Cancun. It was so delicious! th-cam.com/video/mKQ_L2itiJQ/w-d-xo.html
@@ChristineTurner I saw it and love it - thanks for sharing! The part where he makes the drink and smokes it in the glass drink-vault thing was awesome (Miami needs to learn how to do that). This place is definitely on my radar now.
That being said, I'm trying to plan my "dream vacation" for 2022 and could use a travel consultation - you obviously know what you are doing. I called escapes and left a message at your ext. earlier this week. If there is someone there with equal expertise that you can refer me to, that would be fine.
Looking for a resort that that has...
- Beach/Ocean
- Swim-up-pool bar (preferably several of them)
- Adults only section
- Casino
- Night Club
- Bacon Cheeseburgers
***SUPER BONUS *** A lazy River - one where you can float and relax with a beer in your hand for hours-on-end (and little kids can't squirt you with water cannons)
@@robsorensen111 hi Rob! We switched phone systems and I’m still getting used to it but I found your message. I’m going to get my good friend and colleague Tammy to contact you. She was with me at Dreams and Hyatt Ziva Riviera Cancun in December and we’ve travelled to many resorts together. She can definitely assist you with finding the perfect resort. Will ask her to reach out to you tomorrow when she’s back at the office. Bacon cheeseburgers 🍔…..❤️!
Great review. We are headed there end of February. Glad we watched your review.
Hi John!! I’m not gonna lie - I’m more than a little bit jealous that you’re going there!! I hope you love it as much as I do! Have a fabulous vacation!
Wont give up my oceanfront view for anything! Thanks Christine!
Agreed - that view is unbeatable! Thanks for watching!
Dominican Republic has it all, República Dominicana lo tiene Todo.....Thanks for such a beautiful video of my country.
Yes I agree! You live in a lovely place! Thanks for watching!
Christine: a couple of things. 1) I first stayed there in Aug. 2020 (shortly after they reopened), then again in April and Sept 2021. The Club food presentation is NOT a buffet as you show but rather a menu of pre-packaged selections that weren’t even out. This was done for safety as well as a cost savings measure and I was told by an executive that it may not come back to the normal presentation. So I question the video of what you show with the open buffet. They also told me (last year) that the lounge was mainly going to be used for check in/out and to pick up drinks...and NOT a place to sit and relax. My next visit is later this month. I hope that this functionality has changed (re. hanging out in there); I suspect that the buffet service for food is gone. If that’s the case, it lessens/reduces the value of having that access. Meanwhile, visits last year (late 2021) to the Club Room at the Ziva in Los Cabos had a normal and regular buffet presentation. Meanwhile, the newest Dreams Macao Beach had a staff assisted fully operational buffet in their Club Lounge immediately after they reopened after the closure in 2020, with a normal/full spread of food throughout the day. If the Ziva/Zilara stay this way as far as the offerings, then it is definitely a downgrade to what was previously offered and what we pay for.
2) Where/how did you find out about the Blue Mall shuttle? We’ve been to this hotel 3 times and I have never seen or been told anything about it?
Hi Mat! Yes a lot has changed since Covid and the Hyatt properties in particular really moved away from the self service buffet. I was there in November 2019 when it just opened and again in January 2020, and that's how it was at the time. I'm sure they will go back to that style - it's just going to take some time for everything to settle back down again.
Since things are getting back to normal, I'm sure you'll find that it's back to being a lounge again but I'd love to hear your reports once you're there.
I was at the Ziva in Cabo in October and the main buffet was 100% no-touch and they were attempting to do the same at the Club lounge.
The new Hyatt Ziva Riviera Cancun's (there in Sept & Dec 2021) buffet was also no-touch, but it's kind of a pain, so again, I'm sure it'll go back to self-serve, if it hasn't already.
The Blue Mall shuttle was something that they offered pre-Covid. The mall was pretty lame but there is a grocery store next door and that's a great place to pick up inexpensive sunscreen or bug spray or Rum. I think it was discontinued during Covid for obvious reasons but you can always get there by taxi.
Thanks for watching and for your comments and please add your feedback when you go back to Ziva/Zilara Cap Cana!
Thank you for this info! Just booked today club ocean view at the Zilara!
JennHow Ooh I am jealous!! When are you going? So lucky?
Thanks for watching!
@@ChristineTurner we were supposed to be there now but we got scared and canceled but now we're booked for December 14th-21st hopefully. When can you travel outside of Canada?
We can travel outside of Canada by plane but we don’t have any flights out of western Canada yet. Hopefully we will in a month or two when the weather turns bad. Cheers!
Error in this video: If you stay in the Ziva side and you are over 18, you CAN go to Zilara (no matter if you're in a club level room or not).
This video states you have to be 18+ and a club level on Ziva to go to Zilara, and that is not true
Hi Kayla! Yes this is absolutely true! I'm not sure where it's stated that you have to be Club and 18+ but that would only be to experience the Club areas on the Zilara side. Anyone 18+ can visit all other areas of the Zilara resort.
@ChristineTurner In your video you stated if you're in club level at Ziva and over 18, you can go to through Zilara side 🙂
I'm just reiterating that as long as you've 18 and over, you can go to zilara regardless of club status
@@kayladeveau2984 Hi Kayla. I'm afraid that's incorrect. In the video, I clearly stated that guests 18+ can visit the Zilara side (03:30) but I also added that guests 18+ who are booked into a Club room on the Ziva side can also visit the Club Lounge on the Zilara side (03:34). The only people who have access to the Club Lounge & areas are Club guests - it has nothing to do with age.
The Peruvian corn is called “cancha” 😊
Hi Acorilloclla! Thanks for clarifying - I guess I've been calling them the wrong thing for ages!
With the price that you pay up to ($700 per night) those Bali beds should be included. Crazy to me
Hi Santa! Yeah I truly agree - I think it should be a perk of upgrading to a Club room. That or limit the charges to full day use. If they aren't being used by noon, open them up for anyone to use (which will then free up some of the regular pool loungers!).
The same is at hard rock Punta Cana, everything cost extra. All the Bali beds are available because they charge an astronomical fee to use them. I have been at lower cost resorts that include the beds
@@santaortega2198 Hi Santa! Yeah, if they were smart, they'd keep the charge really low, like $25/day and then they'd be making tons of extra revenue and they'd get used. When it's $200/day, that is nuts.
Great video! Thank you for all the helpful information. I just have one question regarding the in room mini fridge. What type of beer do they have in the preferred suites? Thank you.
The mini bar beer is local - Presidente & Presidente Light. They had a TON of options at the Club Lounge though, so you could always ask for a few extra cans to put in your room fridge. But it is the same mini-bar contents as non-Club rooms. th-cam.com/video/n3aLwU4tQW8/w-d-xo.html
Thank you!!!! Was there a club section on the beach ?
Hi Shellia! Not when I was there - just the club pool section, but who knows what they will plan for future...?
Eu sou do Brasil e amei o seu vídeo.
ADRIANA HIGINA thanks for watching!
All I want from club level is access to the healthy restaurant with beach view for breakfast 😣
Hi Felipe! We are there quite a few times for breakfast and lunch and it was great. I did also enjoy the extra pool. Cheers!
Es bien, lindo, quiero más información..es un lugar paradisiaco.
sí, es un complejo encantador! ¡No puedo esperar a volver!
Hi Christine. You mentioned your affinity for white wine in the evening. Do you know what reds and whites are the house wines, and were there different brands available/included in the club lounges? Better wine in the club lounges would be a prime reason for us to upgrade.
Hi Greg - I tried to reply to this earlier but it doesn't look like it posted. I know there were at least 2 whites and reds - I believe it was Pinot Grigio and Sauvignon Blanc and the red was Cab Sauv and Merlot if I recall correctly. No additional options for that in the Club Lounge but if you like beer, there were a TON of extra options in Club compared to the regular bars. I've stayed at a lot of Dreams/Secrets resorts and can't stand their Antillas (?) wine and I thought the stuff at Hyatt was okay. Everyone's palate is different though, so it really depends on what you prefer. Hope that helps! Thanks for watching.
Hey do you think Secrets cap cana is better than hyatt zilara? Im a foodie and a beach bum.
Hi Syz! I think the beach is slightly better at Secrets, only because the palm trees are more developed and they have more shade on the beach, but I thought the food at Hyatt blew away the food at Secrets (which was also very good). Either option would be solid though. Can't go wrong in Cap Cana.
Great information but can you tell me do there swim outs connect to pool bar
Hi Debbie! No the swim out pools are entirely separate but you could easily flag down a server to get a cocktail in there!
Thanks for this informational video. If I book a Grand Master ocean view suite, does it automatically include club service?
Yes - That category includes Club service and you will be assigned a butler as well. I haven't been able to get into one to do a room video but there are some on the Facebook Fan Page for this resort. Thanks for watching and enjoy your stay!
@@ChristineTurner excellent and thanks for the info and quick reply! All booked, going in April, looking forward to it!
Fabulous!
Thanks for the video! Do you know if dining on the Zilara side is included in the AI?
Hi Elias! You bet it is! All adults staying in Ziva can go to any restaurant or bar on the Zilara side no problem. If you are Ziva a Club, then you can also enjoy the Club dining options and pool too! The perks are good for Club here.
We were at Hyatt Ziva Cancun in July and loved it , how does Cap Cana compare?
Hi Tricia! Cap Cana and the new Riviera Cancun one are tied as my favorites out of the whole chain! The beach at Cap Cana is amazing, the waterslides are fun, and the food, drinks & service are fabulous - definitely worth exploring for your next trip!
Great video!! Can you get club lounge access for just a couple of days? Im going for 7 nights and would like to give it a try. Thanks!
It depends on availability but yes you can upgrade for just a day or two. Inquire at the check in desk for this. It’s a great way to see if it’s worth it or not. And particularly good if there are a lot of pool people there when you’re there, as you could skip over to the club pool for a bit more space! Thanks for watching!
Thank you so much for the quick response! Love your videos
Hello! Do you know if they allow families with kids to book a swim up suite? I read somewhere that only kids 13 and over can be in a room with a swim up.
Yes there are restrictions for families with young children. Due to safety concerns and liability issues, it is not allowed for children to stay in the swim up suites. Thanks for watching!
Christine Turner thank you for responding ☺️🤗
I have looked and looked everywhere on the Zilara and Ziva boards but no one mentions the free domestic and international calls for club level. The Official Hyatt Zilara site includes those under club Are calls to the US and Canada free and are there any limitations/restrictions.
Thanks for your question - I’m checking into this and will let you know once I get the official word. I will say that I don’t recall seeing free international calling from any of the rooms I’ve had but let’s see what we hear back. Cheers
Nice 💙💙💙💙
Thanks!
🌹🌹 everything good
Thanks for watching!
It looks pretty desolate. Are the hotels mostly empty because of covid? Was there much ambiance? I want to go soon but I’ve seen some YT videos that have me thinking otherwise (no people around).
Right now, because of Covid, governments are regulating what the maximum occupancy can be. I believe it’s still 30% in the Dominican and 50% in most parts of Mexico. I think it’s great because you don’t have to fight to get a lounge chair or wait to get in to the a la carte restaurant but it is more quiet than normal. It was only about 10% when we went there just after opening but we did like it. Spring break is next week so it’ll be busy for the next couple of weeks, then it’ll drop off again. I hope you enjoy it whenever you go! Thanks for watching!
Stayed at Ziva RM in Dec of '22 and access to the club was for all WOH members -- is it not the same at this property? Regardless of room type?
Hi Shaylei! When I was there, they were still integrating the WOH program, so it was just for Club category guests at the time but I'm sure they've updated things since then. You could always connect with the resort Concierge via Facebook messenger to inquire. Thanks for watching!
@@ChristineTurner thanks Christine! I also asked this in the FB group searching for clarity. Love your videos, watched everything before our Ziva RM visit as the third stop on our honeymoon!
@@buffaloranchsalad Hi Shaylei! I'm glad you enjoy the videos! Thanks for watching! I hope you enjoyed Ziva RM as much as I did!
Is Club access worth it during Covid-19 or are the Club perks non existent ? Is Club access worth it at the Ziva in Cabo during normal times? Thanks.
IMO it's worth it at Ziva or Zilara Cap Cana during normal times but as for right now? Stay tuned for tomorrow's video for a current guest view on this.
@@ChristineTurner to be honest we LOVE Mexico and have no interest in the Dominican, Jamaica or any place else. We are considering the Hyatt Ziva in Cabo is why I asked if Club was worth it in Cabo. It's only a 4 hour flight from Seattle so pretty close for us. Great info as usual thanks.
R.A.S. Apologies - I missed the specific Cabo part. Not to do a spoiler alert but Cabo Club status is good but not as many benefits as the newer resorts. I’ve had it about half the time and it’s nice but not a game changer from what I’ve experienced. Really think you should consider trying Dominican tho - maybe once all this is over.
Are you going to Cabo when they re-open?
How do they know if you are club level or not? Do all club level guests get a wristband or something? Or do you have to swipe your key card upon entering?
Hi Michael! Hyatt doesn't do wristbands as a rule (with the only exception being Hyatt Ziva Los Cabos) so it's all tied to your room #. Whenever you enter a restaurant or go to the Club Lounge or Club pool areas, one of the attendants will approach you and ask for your room number and ask if you need anything. I think they manage it very well and once they recognize you, that process isn't needed anymore. Thanks for watching!
Should we book restaurants ahead of time?
Hi Ed! The restaurants are all first come-first served but if you have a special occasion that you are celebrating, they may make an exception for this. Otherwise, you just walk in and if there aren't any tables available, they'll give you a buzzer and you can have a drink at a nearby bar while you wait.
We are not drinkers but will.Club allow you to use additional restaurants like in March time of 2021? Also is it worth like an upgrade of 100$ or not. Sometimes i know extra perks allows you to use special beach areas and restaurants. Do you need to make a reservations for restaurants or just walk in is ok. Thanks
All of the main restaurants and lounge chairs are open for all. There is a Club pool, so they have their own Lounge chairs for no special area on the beach. There are 2 a pa carte restaurants that are open to all for dinner but also open to club guests for lunch (depending on occupancy). If you want the extra space, I’d upgrade but since restaurants are open right now based on occupancy, I would recommend deciding on the upgrade once you get to the resort and can decide for yourselves. Cheers!
@@ChristineTurner also what about covid testing are us citizens required to test before they fly to mexico. I know u need test before you go back to us but dont know about going to mexico. Thanks for reply.
@@atlant2566 hmm I am confused because you’re posting on a video to the Dominican Republic and there are no entry requirements for there but for Mexico I would have to check. For the most part, the testing requirements are for the flight home.
@@ChristineTurner i am so sorry i didnt recognize that. Well thank you for all your info. Great chanel.
@@atlant2566 No worries! For US Citizens, Hyatt is offering a free Antigen test for each guest, so they'll sort this out with you once you get there, to make an appointment, and will email you the results. It sounds like it's going really smoothly. Thanks!
Sanctuary or zilara I'm stuck in between please help lol😃😃
They’re both very nice but without a second’s hesitation, I would pick Zilara. What’re the most important things for you in a resort?
I went with zilara yay 😁😁👍👍👍santuary looks soo unique and beautiful but service wins and the reviews on Santuary were sooo mixed I was not convinced that my stay at santuary would have fulfilled my expectations.
Any idea how much the cabanas are?
The latest rates are $100/day but I think this fluctuates based on occupancy and whether or not you’re booking for multiple days or just one. I would inquire upon arrival to get the latest updates as things may change. Cheers!
Is alcohol provided in the room or mini bar?
Hi PokerBro007 - yes there are beers in the mini-fridge and depending on Covid protocols, you may be able to get a small bottle of alcohol in your room as well. I ordered wine from room service too. Thanks for watching!
Can you book a trip there for an American?
j cohren yes but with all the uncertainty of travel these days, it’s best to book directly through the Hyatt website as no tour operator can match their cancellation policy. Rates are comparable, but peace of mind is priceless. I’m happy to answer any questions or guide you on what to book though! Feel free to ask away or email me. Thanks for watching!
Are you still allowed in the infinity pool without the club access?
Hi Maryana - the infinity pools on the ziva and zilara sides are open to everyone. It’s only the pools farther back that are for club guests but they may allow exceptions when occupancy is low (like mid-week). Normally, the back pools are just club access. Thanks for watching!
Are oceanfront rooms club level?
Hi Mayhem. Ocean Front rooms have the best view but they cannot be pre-booked as Club rooms. You can arrange this through the Concierge prior to arrival or once you get there though. Rates vary based on occupancy but the average rate seems to be $85-100 per person per night. Thanks for watching!
Hi how far is this from the airport ?
The resort is about 15 minutes from the airport. Very close. Thanks for watching!
Christine Turner thanks
My wife and I are going in May. We are currently booked for the family side. Do you think it’s worth switching over to the adult only side?
Sorry for the delay - thought I had responded to this already. I think both sides are nice. Ziva side has nice elements like the swooping pool but I think more rooms on the Zilara side would have an unobstructed view of the ocean. Depends a bit on what type of room you've booked. I suppose it depends if the sound of kids playing outside will annoy you or not LOL! Either way I'm sure you'll have a fabulous time! Enjoy! Thanks for watching!
@@ChristineTurner great. Thanks for the reply. I’m leaning towards switching over.. can’t wait to go!
Which room category did you book?
@@ChristineTurner just the jr king. Thought I would get that and see if the upsell at check in gave a better deal on other rooms. Thoughts?
Well that's the most basic room category which means it's in the main building above the lobby. The view of the resort & beach from the lobby is pretty spectacular on either side but more so on Zilara side (the seafood restaurant on the Ziva side is quite high). I'd probably wait and see what the view is like. Also, assuming you booked directly through Hyatt, about 2 weeks prior to arrival, you'll likely receive some upgrade offers, so you can decide then. Or hope for the elusive free upgrade!! Have fun!
Does globalist status get this club access?
Hi Tremayne - I don't know this for sure but I checked on the Facebook fan group page and someone indicated that you get auto-upgraded to Club as a Globalist and you get Butler service. You may wish to reconfirm before you book your room category to make sure you'll have access to Club. Thanks for watching!
I went here because of how you presented this hotel. What was forget to mentioned was colorism here. Holy cow. This place sucks and it’s very boring.
Hi Jezika! I published 48 videos of this resort, all in color and all showing what the resort looks like. The trend for ALL hotels lately is toward muted colors and minimized decor. I hope your trip gets better.