How to Upgrade Laptop RAM… and FAIL Thanks to a Garbage Dell BIOS Blindly Applying Memory Profiles
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- เผยแพร่เมื่อ 6 ต.ค. 2019
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![Upgrading my Dell XPS 15 9570! [SSD RAM & Wi-Fi] | The Tech Chap](http://i.ytimg.com/vi/uXxXa_beXc4/mqdefault.jpg)
![Upgrading my Dell XPS 15 9570! [SSD RAM & Wi-Fi] | The Tech Chap](/img/tr.png)
Addressing what I said earlier in the video regarding battery removal: the safe bet is to _always_ remove the battery. I've never come across a board that fried as a result of not removing a battery when swapping something as simple as RAM - but that doesn't mean it hasn't (and won't) happen. I've worked with more than a few XPS laptops in the past and was confident in this process, but the official answer should always be to remove the battery if you've any doubt. Sorry for the confusion and poor choice of words on my part.
👍
I just recently stopped working on dell laptops for warranties. It sounds like you actually have a poor slot 2 on the board(saw many boards with 1 bad ram slot on them). you could try the warranty but support may try the scapegoat of well its not "officially" supported.
yeap....shouldve removed battery plug, then press power button to power cycle clear bios
I would have thought you'd have more experience with laptops/notebooks.
Dell, HP, Toshiba, and many other manufacturers do this so the non-techies have no choice but to take it to them to get fixed or upgraded, which as you probably know, is more often for low power mobile tech(they NATURALLY "feel" slow after only a year or so to most peeps).
With memory, HDD's, SSD's, GPU's and many other security-centric devices they can get away with BIOS tagging(rather like Intel's Trusted Platform system), because of their higher bulk business customers(office workers etc.). Same as their desktops really too, let me tell you.....we don't call Dell "HELL" for nothing in the modding community. 😏
You have to look very deep into the data sheets and documentation of the unit's manufacturer to find the compatible hardware needed.....then deffo go somewhere else to buy the stuff at almost half the price even for new.
With the memory it is a pain, as most are limited just like the old days of DDR1/DDR2 were by the motherboards and chipsets of that era. They often have to have a certain controller, only a certain count of DRAM chips, restricted to single sided, restricted to only a single row of DRAM chips.......or all restrictions. Then after all that you have to do a hard reset of the BIOS, which as you know means disconnecting the main battery and the button cell CMOS battery, and on some finding the two pads to short or tiny switch to actuate with a pin. 😑
I hated doing repairs and upgrades on nearly ALL the laptops I did.....except the older 1200 series Macbooks funnily enough......that sound sad for a PC guy doesn't it!?! 🤔😔
Most of the laptops/notebooks are REALLY not designed for "us" to upgrade.....or you mess with their system for high turnover.
Years ago when I was in the computer repair business, I was upgrading RAM in a laptop with the battery still installed, when the RAM suddenly started getting extremely hot. Turns out, something caused the computer to turn on and the poor connection of the SODIMM, or just the fact that it was powered, caused it to heat up. Fortunately no hardware failure from this.
Ss- should have bought razer blade
Razer blade - laugh with solder memory.
Gggggggg
Newer razer blades have upgradeable RAM.
@@charleswolfman i just fixed a razer blade, what a crap batterypack is in there it broke the laptop by expanding. and the build quality is bad in my opinion.
@@Mcorpmike razer i guess
mike corn Razer build quality is supposedly really good? Not quite Apple, but still good.
Dude, (Greg), you got Delled.
LOLLL
Science Studio
😉
Exactly
I'm glad you're uploading videos where you don't succeed at something. It's not only more content to watch on your channel but also a good learning experience and you've turned them into exactly that i.e. the 3900x video where you broke a pin but instead of trashing the vid you turned it into a "look how I messed up so you don't, and if you do here's how to fix it" kinda thing. I love the vids and congrats on the baby!
Ahh, Dell are STILL doing this stuff? Hell they were doing this in the 90's.
Idk, I upgraded my dell g5 a couple of months ago from 8 to 32 gb of ram (I used Crucial ram) and it worked just fine
@@jordanabendroth5568 I did the same in my G3. Motherboard manufacturers post lists of compatible RAM for a reason. If you blindly choose one and it works, great. If you blindly choose one and it doesn't, it's not Dell's fault. Take some responsibility.
Dell probably runs whitelist still, they have for at least a decade. It's no surprise that the Delran module probably has a flag that allows the laptop to boot, and is required in dimm Slot 2.
Congrats on the baby! Excited to see him make a guest appearance!
@@catarinoneptune Yup! Check Instagram! It's a cute baby!
the 38 dislikes are from everyone on the Dell marketing team
„We are going to turn this Laptop off“ - Proceeds to turn the Laptop on.
I think he was waking it up from sleep to turn it off.
@Science Studio in regards to the speakers being trash - do you have the dell audio app installed? It makes a night and day difference for me on the XPS 9550 with a little tweaking in that app.
how fast ddr4 ram can we use on the xps 15 2019?
It's a longshot, but I own an E6440 that, in newer BIOS'es no longer had a RAID-0 option. I managed to get that working using an NVRAM editing program. Basically reflashing the BIOS to enable a hidden option by directly flipping bits. You could try doing some research on whether or not it is possible to edit the BIOS in the same way on this laptop in order to enable non-QVL RAM modules to work. I honestly have no idea where I found the guide I used, but maybe it is something you could look into.
Hi Greg, Loved watching your video. I really would like to to know if this laptop delivers the total performance of 20Gb or it it only 16GB that performs?
Thank you for this video I was considering getting a xps but not now
Hi, Have you tried to disconnect the battery so the laptop reset the bios with both of the modules installed?
Does this work with macbooks as well? Seen some laptop ram changes and the sticks were under a heap of random stuff before you could get to it but I havent seen any macbook vids
I have my dell ram 4gb and want to add 8gb in the second slot , do you recommend me doing that or it will face problem ? And which problems will find if that occurs?
Does the XPS require a JEDEC OC compatible memory instead of standard bios XMP.
Does anyone know the tool-kit Greg used? He said he'd post it below but, I think he forgot.
if the sticks are different sizes will it still run in dual channel?
Hey I can't find your tool kit in the description!!
hi awesome video, i do have one question tho. is it possible combine an 8GB ram with a 4GB ram?
By any chance, was there a BIOS update available for it?
program ram profiles through the bios? please tell me how lol or did you mean the spd profiles arent recognized by the bios?
I always appreciate videos like this, cheers Greg :)
I have a question
If I happen to snap off one of the levers would that happen to cause damage
Or cause it to not boot
Had the previous 9570 8th gen Intel version. Also had to upgrade from 2x4GB RAM. Had some Crucial Ballistix 2x8GB RAM around and that's how I found out that only some RAM works with this! Most laptops these days don't have this issue but you have to hand it to Dell for NOT fixing this problem in your newer 7590! Thing is even Crucial's website claims the RAM I tried works but it didn't so be careful guys. Ended up buying 2x16GB G.Skill RAM for it, that worked fine!
Congrats on the baby boy, he's adorable.
Thank you!
Help me out, what’s the best 5700xt to get?
Can you use Thaiphoo burner and extract the SPD data from the OEM and the Teamgroup profile?
I could help you take a peek at modding the programmed SPD data on the ram to make them work.
If you're up for it that is.
^^^ Exactly this! It's also the only way to get 'non-Apple' RAM to boot in older MacBook Pros; can't recommend Thaiphoo Burner enough in these situations. Just need to do one Teamgroup stick at a time (with a stock Dell stick in slot 2 to boot). Annoying task, but well worth it in the end.
Indeed. I've modded unbrand 1333 d3 8g dimms to 1066 before for my MacBook 2010 mid.
Also noted that there're mem modules which has spd write protection that cannot be modded.
That's not an option since RAM SMBus addresses are locked for writing on XPS laptops. Wasted several hours today on this one
I am considering to use external I2C programmer for the next attempt
@@qewrtyio Bought a Crucial Ballistix BL2K32G32C16S4B 3200Mhz (the 2 x 32GB kit) for my HP Pavilion Gaming 15-dk1056wm (2933Mhz max) and thought the RAM would be downclocked to 2933Mhz but it went all the way down to 2666Mhz, even though Crucial's scanner didn't mention that issue.
Do you think using Thaiphoo Burner would be a good idea ? I'm a little afraid of breaking something 😅
@@qewrtyio Could you do something? For my dell 7567 i bought 2x16gb ram teamgroup and I have the same issue. I can't solve this problem u_u
Random question.
Is it ok to slide your CPU cooler to the center position when it slides to one side, or does the mess with the thermal paste?
You can do it to some extend. Little moves are fine
Is it possible to have a custom bios? I mean someone somewhere could have made one to piss off dell. Though I think it'll be difficult to find.
Great video. Always enjoy your videos.
This helped me out. I have the same issue with a XPS-17 9720. Leaving 1 8GB and 1 32GB in worked. Thanks.
My laptop is Dell Inspiron 15 3542. I had upgraded my laptop RAM (single slot) from 4 to 8 gb. It works without any problems. But if I want to update bios, my laptop just freezes. And now I'm afraid to try updating the BIOS.
Do you guys always update your bios if an update is available?
Is there a BIOS update? I had an issue like that on another computer and applied an update.
Did you try updating the bios?
Ok so i just had mine open, a Latidude 5410, and i only have 1 RAM stick in default, is this ok??
Dell 5576 user here - i try to install 2x8Gb Corsair ddr4 only 64mb of the second sodimm is recognised in bios/windows. Both chips work individually and show up in cpu z. Any ideas?
I wonder if you can bypass this by altering the data on the eeprom on the ram chip using typhoon burner (I think it can do that, never tried)
I have a Dell g3 3590 and that too has 2x 4gb ram ... Can I use 4gb and 16gb total 20gb configuration
my hard drive doesn't show up on disk management on my laptop. does anyone know why that is ?
sorry, can see your frustration, any chance give an update on the laptop and how it is performing after possibly upgrading it to the full 32 gb?
I'm still trying to figure out the GoPro in the beginning.
Have you updated bios ? I see that you are on 1.0.0 version. Did you updated it to 1.2.3 after ?
Yeah I was on 1.0.0 in the beginning. I updated later during troubleshooting. Still nada.
Hi, I need your help with my RAM issue. My laptop came with 8GB DDR4-2666Mhz Ram. I wanted to upgrade my ram but by mistake, I ordered 2400Mhz RAM which now can not be replaced now. So I have 2x16GB DDR4-2400Mhz Ram.
My question is can I use 2400Mhz ram in my laptop which supports 2666Mhz Ram. If I use 2x16GB DDR4-2400Mhz Ram on my laptop will it affect my laptop? ( I will not use 2 different RAM frequency only 2x16GB DDR4-2400Mhz, WIll there be any hardware or software issue in future) I am Using Lenovo Legion Y540: Intel Core I5 9300H Coffee Cake CPU. Please guide me.
Just ran into this issues with my 9550. Will only work with 1 memory installed.. I did notice that my BIOS was like 6 updates behind so did that and I stalled the other and testing to see how this works out .
Related question. Will I still benefit from dual channel memory with mismatched DIMM sizes?
My laptop 2x4 GB where one is soldered, and I'm considering upgrading with a 8GB dimm with same CL and speed
Nope. Dual channel is only enabled with identical memory sizes, speed and latencies. Mix and match memory card sizes always stays in single channel.
I'm having something similar in my msi gaming laptop. Can only boot when mixed with the og but when mixed it reads 24 gb of ram (8 og + 16 new)
Wasn't super familiar with Team Group to begin with, but when I upgraded the hard drive in my old laptop (i7 Ivybridge) I went with one of their SSDs because it was the best value and I've been happy with it. Then when I killed one of the SODIMMs while I was reapplying the thermal paste in that laptop, they were the best deal with a recognizable name.
I have a question on an HP Envy TouchSmart 17t-j100 Quad-Edition CTO Laptop and want to know if it should support any DDR3 Memory. It runs at 1600MHz and wanna see about upgrading it to 16GB from 8GB but am not really able to find any info on it. I also wanna install an mSata SSD but am unsure as to if it only supports a certain brand of SSD's but I know how to install them, just finding the best but affordable upgrades I can get that are supported for my laptop. I don't have the money to buy a new laptop as I just use mine to play GTA V & 4, Garry's Mod, and VRChat. I'm also in Florida in the methed out county of Pasco and wish to soon do a meet and great and talk computers and tech with you.
Also Congrats on the baby my dude! I bet it feels amazing being a father and dad! Congrats man!
I had a similar issue with my older Lenovo. I had to have a different voltage spec on the RAM vs what I had laying around.
+Unfocused Racing what lenovo laptop did you have?
You could flash and whitelist the BIOS though right?
The sticker over the latch is a real dick move, Dell.
could you place the XMP Profile from the OEM to your RAMs ? ... ;)
Did you reach out to dell? Mine worked great, know that doesn't help but there gotta be a workaround
I have the exact same issue with my hp laptop (15s-fq series). Until I watched this video, I was no display the whole time, when I then put my original 4gb RAM into my second slot to my new upgraded 8gb ram into my original slot one, my PC then turned on with 12 gb ram, so i have to thankyou massively as this is still an upgrade even though I couldn’t get the full 16:)
I bought Team Group RAM to upgrade my Asus laptop (after confirming with Team Group support that it was compatible with Ryzen 5 3550H) and it worked out of the box... the only annoyance was that the sticks I bought had tighter timings than the stick that came with the laptop but the BIOS has no way to load an XMP profile or otherwise tune timings, so it's running at CL16 instead of CL15.
It's very unfortunate that Dell does this. I work on Dell laptops and the amount of XPS 15s we get for not posting due to 3rd party memory is absolutely ridiculous.
The real problem: Hear me out. Enthusiasts like us prefer to buy laptops with base ram and base storage configuration and upgrade later for much cheaper than what Dell would charge to upgrade. I'm sure this BIOS crap is on purpose to deter enthusiasts from buying anything but an upgrade direct from Dell. At the very least, it wouldn't surprise me if this was on purpose.
@ Science Studio
This is odd. Usually Dell is very good on upgrades. Is there a BIOS update available?
I discussed this later in the video. None that work thus far.
@@GregSalazar My bad, must have missed that. Still, this a very weird problem. Have you reached out to Dell for input? Normally their system are very easy to upgrade, I rave about them and love working on them for that reason.
"takes 2 seconds" *doesnt disconnect battery like a good boy*
The latest BIOS recently releases was supposed to fix a lot of XPS 15 issues, did you update? Sorry If I missed this info in video.
Didn't fix the memory issue. This has, apparently, been an issue for several models in the past.
does this happen with all dell laptops tho?
please link the screwdriver kit ..
You could flash the timings or XMP profile from the OEM stick to the TeamGroup with Thaiphoon Burner
Had the same problem with my old Toshiba. RAM goes in just fine but won’t boot.
If it was looping, could it be memory training? Not sure if laptops even do that, but it's possible
That would mean the BIOS LED codes are wrong. Memory training only lasts a few seconds to a few minutes. I left this laptop alone for over an hour and it never booted. So no, I don't think that's the issue.
How would you handle a stripped screw inside the XPS 15? I was on my way to replace my thermal paste but one screw got stripped and now I'm unable to remove it.
I'd personally either lightly hand file a grove in the head so you could get a commons in there or if you are good with a soldering iron tack the head of the screw to a bit of wire or a screwdriver head with some solder
@@chocarter5634 Thank you. I'll take that into consideration. I want to adress it with a delicate method, since I don't want to break it.
I had the same fear with my Lenovo Thinkpad T480S, matched it to the paper specs and it worked fine. I almost bought this exact laptop for school, kinda glad I didn't now. Great video though!
Before adding extra memory/replacing memory, I use the Crucial memory/storage scanner to find out from Crucial's end what kind of memory the computer/laptop has, if its a different brand memory than crucial, i just use the part# on newegg for the exact same memory stick. or I just buy new XGB kit replace the current with Crucials.
If nothing else, this video can serve as a cautionary tale.
We still love ya.
I tried to upgrade my ram today on a 2023 xps 15 and it wouldn't work either. The ram was g.skill and the rated speed I know works with the 13th gen cpu. I'm not even sure how to get into the bios, how were you able to do that?
If you is on a dell laptop, press the turn on button and start spamming the f2 key
I have a Dell g3 laptop and it literally says it’s upgradable to 32gb (2x16) and I got the same thing. Put them in and got the flashing lights and won’t boot.
Unfortunately it seems like you would have to mod the BIOS to gain support for the other ram....
interesting. very strange. I have been using a 16x2 Samsung 2400Mz kit for the last two years more or less, on about 20 different laptops, including XPS 9550, 9560, 9570, 7590, and always worked. I never thought memory would not work.
Interesting that the XPS 15 firmware is picky, but not surprising since it is reasonably common for laptop firmware to be picky with RAM configurations. By contrast with a ThinkPad T480 for example the firmware isn't picky when it comes to RAM with the firmware accepting RAM modules of different capacities, speeds, and manufacturers (can still retain the benefits of dual channel RAM). The firmware can even accept more RAM than what is officially supported (32 GB max). Many people have done this with two 32 GB SO-DIMMS with every attempt being successful (the laptop remains stable with no freezes/crashes).
Tried upgrading my Dell G5 5505 SE from 16gb to 32gb of ram using PNY 3200 Gaming Ram. Will not boot other than with the stock ram.
What about trying single sided ram ?
If I understand you correctly you’re saying qvl lists should not be a thing???
Upgradable macs had the same problem. I had a similar issue with my 2010 Macbook back in the day. The solution was the same as yours: using a standard one with the upgraded one :(
Thanks man, saved a lot of time
put some crucial ddr4 16gb 3200mhz in a dell g3 15 because crucial said it could handle it, it does but it only runs it at 2667mhz and can’t see option to change in bios :(
Market segmentation. HP does this as well. The Core i5 systems will only support half the amount of memory vs the Core i7. It is done in BIOS. In theory you can hack the BIOS to allow larger total memory amount. A side note sometimes the timing is locked and if the memory doesn't respond back with the right timings you won't be able to use faster DIMMs.
HP laptops don't play well with RAMs of different speeds.
you could always try a program called Thaiphoon burner, and read the xmp profile from the micron memory if it has one and flash it to the team group dimms
its problem that is plaguing every dell model so far, i've seen it in inspirion and multitude of latitude models. even when installing exactly same memory as it is in first ram slot (single ram stik from factory), it would not work, only workaround i have so far is adding second stick from another manufacturer and it works. i't crap, but at least i got upgrade done and installed memory is detected correctly.
If I recall the 2080 ti's running Micron memory are the ones that were artifacting and shitting the bed. I think the only way people fixed it was to put the memory speed at or below stock. Apparently Micron has really bad issues with accelerated degradation. That or their memory just isn't engineered for overclocking.
I'm thinking that 16 gb might be the maximum ram that the laptop supports, so if you go over that, the laptop might not boot up. In my Dell Precision m6400 laptop, I have 12 gb of ddr3 ram with 4 sticks of ram, two 4 gb modules 1333 MHz and another two sticks of 2 gb modules 1066 MHz. They all work fine at 1066 MHz.
I was going to help my buddy upgrade the RAM in his new Lenovo laptop... but when you look in the bios, there isn't even an option to load an XMP profile, so I imagine it might get stuck at 2100 speeds (Ryzen 5 3600U laptop). No real point to any kind of upgrade for that laptop without the ability to increase speeds.
had something similar on Dell Latitude. Managed to save the situation with just "hardware check" = holdinng the power button for 30 sec, and the running the troubleshooting.
June 2022 and Bought a Dell G15 Gaming Laptop with a 8GB DDR4 - Same exact issue so I returned the 16X2 for a 1X32 and kept the 8GB in Slot one so now I have 36GB RAM. Its stable but its weird that the Bios is still not allowing Dual channel Ram other than their own brand...
enable xmp dell 5584 ?
had the same RAM upgrade problem but managed to to get them work after 2 hours of removing and swapping. I installed the oemone first, made sure the laptop posted, shut it down, removed the CMOS battery, added the second RAM stick switched on the laptop while the CMOS battery is still disconnected and booom! it just worked!
Ah Dell... sometimes you can get more RAM and CPU than what they supposedly allow on their boards, and then there sometimes you're shafted like this.
It feels like more companies are locking hardware out from the bios. When I was working at Lenovo testing problems that customers have with QIT (quality insurance team) and there was a huge wlan adapter issue. I could not put another wlan to test because the bios refused it. Contacting China, the people responsible for bios and drivers, asking for a unlocked bios for testing they just refused. Let the customers suffer the return rate is to low :(
I just faced the same problem ( in dell inspiron 5559) but in a weird way, bought 2x8gb ram plug it with no problem then I updated bios and my laptop stuck in black screen and blinking led battery. I got back to the original 2x4gb and it booted normally.
great video to learn the logic
thanks.
I'd love to upgrade my XPS 15 (9520) that is up to 64 GB or ddr5 compatible with a vapor chamber
Sane thing happened with my friends laptop it would not accept any memory in slot other then oem
Yeah, it is sad that OEMs are paying more to lock their choice of hardware away.
Lesson learned I suppose. Congrats on the little one btw!
It seems to be CL problem and/or rank incompatibility.... Can you reply with the CPU-Z results of the device? there you can see the specs of the once that you currently have and the new ones. I belive the dell are CL19-19-19-43 and the ones that you have are CL18-18-18-38 which is stupid to be wrong but.... DELL!
When I bought my Lenovo Y700 3.5 years ago it had 8GB comprised of 2x4GB SODIMM. I bought a single SODIMM to max it out before I left the store, not realizing it was not 1x8GB SODIMM. I ran it for like 2 years on 12GB before finally buying a matching 8GB to bring it up to 16GB.
I'm about due for a new laptop next year.
i am too
i hate the dead display dots and screen burnin on the y700 series they said more than three dots on the screen then they will RMA it company policy bullshit i got myself a 1080p panel on ali express and ama happy bunny
@@tanmaypanadi1414 Luckily mine doesn't have any dead pixels, and with a SSD upgrade I did when I upgraded the RAM a year and a half ago, it still runs great. But new games are coming out all the time and eventually this one just won't be able to run them.
Do you have the touchscreen version? I wasn't aware of that version when I got mine, though I think I'm glad for that now.