Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe | E173
ฝัง
- เผยแพร่เมื่อ 16 มิ.ย. 2024
- Julian Metcalfe is the founder of Pret A Manger and Itsu, and since he’s been a young man has been on a mission to change the way we think about eating out and how we eat. His companies are together worth over $3 billion.
Topics:
0:00 Intro
01:32 Early years
06:00 The affect your parents had on you
12:01 The importance of transparency
17:44 Affection & self esteem
27:27 Was money driving you?
30:59 What was the "specialness" that made Pret successful
37:06 How I run my businesses
50:03 Selling Pret
56:14 Starting ITSU
58:01 The hardest day of your career
01:02:14 Finding out you had a daughter
01:07:14 What are you scared of?
01:08:45 Your happiness recipe
01:11:31 The last guest question
Itsu:
www.itsu.com/
Listen on:
Apple podcast - podcasts.apple.com/gb/podcast...
Spotify - open.spotify.com/show/7iQXmUT...
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Twitter: / stevebartlettsc
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Sponsors:
Vodafone Business - www.vodafone.co.uk/business/s...
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Huel - g2ul0.app.link/wjmvak5nAsb
Carpets gifted from Tapi - g2ul0.app.link/tDr1dkXNKsb
Chandelier & Lights gifted from Tom Kirk Lighting - g2ul0.app.link/h2nesEZNKsb
Appreciate you all for watching! If you could do me a massive favour and hit the like button, it helps this channel out massively 🙏 Thank you
I shared on LinkedIn and added you. As I start my CEO journey, I find these podcasts help me. Thank you 🎉
Easily one of my favorite interviews that u have done he came across very well
4:30 pm
Ontario Canada
Love the humanity and honesty....
Definitely need more of this in the world of business&Greed
After taking a 2hour train journey to my first interview in London while visiting by myself for the first time... Upon reaching Victoria station I stopped by a Pret for a coffee before hopping on the tube to the interview, strangely enough I was given it for free. To this day I will never forget how my first experience of London and the real working world was a positive one thanks to the brand, the 'act of kindness' boosted my mood and continued throughout the interview and the rest of the day. And for that reason I will forever pick Pret over any other coffee shop in the city.
Strange, I have nearly similar connection with Pret when came first time to London for interview, it was in Mayfair. It was nearly 10 years ago, still working for the very same company and proudly. The interview was not with Pret. :)
Ive seen every single episode of this podcast ever made, I never miss one. And yet each time, im still so incredibly impressed by the level of transparency and authenticity we get to see from all the guests. In little more than an hour, I walk away with a totally new and different perception of these people, usually always an insane amount of respect as well.
I didn't know much about Julian before watching this but he made me laugh, smile, cry a bit, sit here in awe, and also fired up my motivation. What an amazing and genuine individual. Thank you Steve for giving us the opportunity to see a little further into the lives and personalities of these amazing people.
What a privilege.
01:19 his name is "Steven", isn't it? 😅
@@realdavidpain I believe the guests name is Julian :)
less watching and more doing
Question,do you feel like you’re different as a result of having seen so many amazing individuals on this podcast?
@@joshsmith4459 absolutely. How can such insight and learning not change us?
Best podcast yet. Most authentic and confident guest you have ever had. Excellent job on your part opening him up.🙏
i dunno why you think its authentic... when asked why Pret A Manger was a success... he had no answer... all of them hide the actual truths or they do not know and it is all luck...
Loved him! Such an interesting, funny and rare character. You don’t hear of many people, that were born into wealth, care about the poorest and speak out about what the people in power do so wrongly. So refreshing!
i wish i could hug him, he's been through a lot in life but he didn't let that stop him
Most of my lunches when working in the city were Pret or Itsu. Never knew they were owned by the same person. Great food and amazing service. Loved finding out about his story.
I remember receiving a free tea from Pret once, I had no idea it was policy, it sticks in my mind because it was just so kind. Especially from a large brand. 💖 I love this guy!
Had a few free teas and danish’s at pret myself. Good food and being made to feel good goes a long way. What a great leader.
I’ve just spent my Saturday night watching this. I usually listen but I felt compelled to watch because I could feel raw emotion and passion and wanted to see the person it was coming from. So many takeaways and so much resonated with me. Incredible guest. Adored his loyalty scheme and inspiring me to introduce more to my team on Monday. Thank you
We don’t want money to make us happy, we want money to give us security.
It's such a shame he said he's not into politics. Because he holds himself fully and transparently accountable for everything he does. His passion to help others, and the world as a whole, is loud and clear to see, that energy can't be faked! I agree with most comments, one of the top ranking episodes to date!
I was looking through your back catalogue and OMG why did I miss this episode! This chap is nothing short of amazing. The way he turned his younger life around is exemplary. And not to mention his attitude to life in general is extraordinary! The world need more ppl like Julian Metcalfe. If I could I would give this allot more then just one thumbs up! Love it!
A must watch for all CEO's/Senior Management Teams!
Transparency and Trust, two values to base your business on and ones that will give you some of the biggest lessons in life. TY
I haven't previously heard anything about Julian Metcalfe, obviously knew of Pret as my brother works within many of the London branches as a freelance sound engineer who has always commented on how good their food is. I'm so in awe of Julian and he's single handedly changed my opinion about what type of person achieves such phenomenal success as I find him incredibly giving, authentic, kind and generous in his outlook, traits that aren't always associated with company founders or high flying entrepreneurs. I absolutely loved this conversation and I believe Steven did too as he couldn't stop laughing at times, Julian has a way he connects with you that is really heartwarming to watch. All your hard work to create these fantastic podcasts is greatly appreciated as I'm learning so much from them. Thank you
What a complex and interesting guy. Deeply moving interview
What a fantastic conversation! I've watched this twice in the past two days. People like Julian and Steven are extremely rare and I'd love to work with either of you one day.
This is one of your best episode. Im so sorry that there is people who feel that theyre not worthy enough BUT YOU GUYS ARE! U ARE WORTHY and u can learn so much from this man.. just wow!! 😍
he seems like such a good and wonderful person, full of such honesty. great episode :))
Julian is a real one. I loved this episode, I could feel his heart ❤️
Wow ! Talk about captivated and passion, one of the best episodes I’ve seen. Huge admiration to you both 👏
Wow. What an inspiring, humble and positive human being with the most honest attitude ❤
The line “emotions are an inconvenience” really hit home. Esp in the Finance and Banking industry
Always like the food in Pret. Many moons ago, I was once getting a coffee in a Pret in London, it was about 5 pm, the member of staff asked if I was just finishing work, I replied, "I'm just starting." "For that sir you can have this for free." I never forgot about that, it was a tiny gesture, but that random gesture lasted a long time for me, and have told many people that story since. Really interesting interview.
This is incredible. It's made me think about what my real passions are, Julian is so naturally inspiring. Thank you
Personally quite humbling and one of the most inspiring listens. Needed this one this week, extremely relevant to my business. Thank you. J
What a rare human being. I feel inspired having been filled with so much hope.
I couldn't agree more. " let down by people in power, authority, politics" the goal is how do we change it to make it the exception and not the norm.
This is absolutely wonderful to hear. Someone who really loves the people who works for him and talks so passionately about them. Those are the kind of people I just love to work with. Culture first- love it
Respect to this man standing to his boundaries of thoughts and it’s admirable, like he refuse to talk about his bad experience in his first school. Only focused on the message and the motive itself. Not the gossips.
“The truth is good”. A very inspirational, honest man. I loved this episode.
I had a conversation with my manager once and he was explaining to all about the needs of the business. My reply to him was “yes but you can’t forget the people”. The people that actually make the business run are so important. How the work together and collaborate. It’s vital to the success of a business. Smart man. I’d work for this gentleman in a heartbeat.
This is a GREAT interview, I watch so many of your interviews and a big fan. The energy, vulnerability, sincere kindness and honesty has me sitting here laughing, and smiling, a lot of great moments. THANK YOU
This was simply amazing & extremely motivating! I’m inspired to take action. Thank you both.
“Be transparent and take a risk.” 🙏🏻
Yes sir.
That’s wonderful advice -thank you Mr Metcalfe.
I worked in the Birmingham flagship Pret in the 90's. I can say with nostalgia that the Pret culture was magical. I was well trained and nurtured in the role. Well paid and valued and during my time there I embodied the 'Passionate About Food' ethos wholeheartedly. It was a great job for my late teens and taught me the significance/importance of 'good' management. The annual staff party held in London was brilliant, no expense spared a real employee 'pat on the back' 😊
Another powerful episode. I love the respectful silences - long and not awkward. Makes the words before the silence holding so much more meaning and depth as well
My favourite episode so far that left me wanting more. What an interesting and engaging man. I even found myself laughing out loud in parts 🙂
I thought to make some kind of elaborate message.
I just LOVE this guy! I think that says it all.
Best yet. Love the value system of this fine, generous gentleman.....truly inspiring. A great many business owners could learn a thing or two...
what an honest answer Re; his adequacies do you regret it no! brilliant
I found your channel today, March 2023. This is the 4th one I watched. You are excellent. Much success to all.
Thank you so much for making me feel normal! By being utterly honest, risky, humble, passionate talking about people who take huge riscs as moving and fascinating. Reminds me we can see things so differently and makes me feel … not alone… I shall ponder on! Hooray for you
There was such an amazing moment when guest showed interested in hosts life. You can see he is not regular "Me-me" "charismatic" leader. So refreshing.
What a great episode - genuinely really good. What a guy.
I will have this man as my mentor - very soon. what a man! Amazing!.
I really like quietly confident people, very inspiring.
Julian is amazing..really made me chuckle a few times. What a leader 👏
Very creative, passionate man for his craft/profession, sad beginnings but what an absolute success story. Well done Steve another great podcast 👏
Julian is such a fantastic character. Thanks for this podcast. It is surely a banger. The way this man chooses to run his companies is truly amazing. I personally worked for itsu in London for almost 2 years, and I really admire the way the shops are run and the management practices. I have also had the great pleasure of meeting Julian in person for quite a few times, as he is present in the business. Thanks to the opportunity I had to work and learn from the experience as a BackCounter Pro in itsu nowadays I partially own and help to run 2 specialty coffee shops in Granada - Spain.
God save Julian and Steven!
Intriguing. I got one of those free coffees in York quite a while ago at Pret. It definitely made me want to keep going back and made my day😊
One of the few brands I respect. Very good interview.
Wow, what a person! I am not from the uk and I don’t live in the uk so I have never heard about him or his restaurants. But what wisdom! Now I want to travel to the uk and try his food! I also think I will listen to this podcast again. Isn’t what he is saying what we all want? To be treated kindly and with respect and in truth…. Briliant!
Loyalty scheme was spot on. It made me feel great and I kept going back.
Ordinary people creating extraordinary. Thankyou
What a remarkable man loved every bit of this conversation really felt sooo genuine and from the heart thank you
I don't have any parents or family and that gave me alot of hope. I've never met someone else with no parents or family and understand the loneliness. You blame yourself alot aswell being so young it is hard to understand it any other way. But it gives you a love and care for others that alot of people do not have. Over time a curse can become a blessing.
im only 24 minutes in and I've paused the video maybe 3 or 4 times just to sit and think for >1/2 minutes. So so thought-provoking, thank you.
💜Great to bring to us who's behind these great shops
#great mind/spirit 🙌🏻💫💜
Looking forward to meeting and working with people like this in the future...
I used to work for Pret… I was sacked because of absences - My step-son was hospitalised for weeks, so I had to stay at home with our newborn baby while his mother was effectively living in hospital… Disciplinary meetings took place without my knowledge - Being knee-deep in Nappies and Throw-Up, I didn’t keep up with my emails… So the wonderful HR people at Pret pressed that little button near the bottom of the screen that effectively blacklisted me from ever working for them again… and I loved working for them - my manager, my colleagues, good customers… I wish I could meet this man and pick his ear over a Flat White.
But was this before of after Pret was sold?
I find this guy personality very intriguing and I came across alot different types of characters in my time. Keep up the good work Steven 👏
Indeed, it was captivating! I loved the insights into the CEO's life and business journey. Keep it up @steven and team!
Hugely inspiring thank you for this episode and podcast
So agreeable about him being so truthful. I love this podcast it’s been your best so far. I wish he can be my manager
Listening to this. I could sense he was so guarded at the beginning of the interview. Deeply guarded. He is trying to be open! Still listening.
I remember thinking why would I want to watch this? Then it being the most amazing episode of the podcast.
Best guest yet, what a strong, genuine, loving, kind, empathic, powerful and unbelievably successful amazing man who was totally able to embrace vulnerability in a super courageous way. I never knew all those qualities could exist in one person at the same time. Inspired is an understatement.
Absolutely brilliant brilliant interview!!!! Down to the last word. I laughed, cried and resonated with this talk on so many different levels. Wow! I feel so much more freedom. Thank you
This was fantastic. Thank you for sharing!
What a great leader!
This man is amazing. I also cry a lot. My sister and I cry watching anything associated with the arts. 😂❤
Love pret, the best of the lunch type takeaway, their giveaway always has the element of surprise and pleasure, fantastic USP. What a fabulous and interesting man.
One of my favoriate interviews yet...
I really enjoyed this episode and learnt so much!
This was brilliant. Your podcasts are so good because you have a genuine curiosity and massive amounts of empathy for all your guests. Brilliant. 🙏🙌
👍🤩💝Wow, I love him and his thought process. I think he is absolutely fantastic. He deserves every penny he has. He is an inspiration. More of us will do well to be more like him. 🤩💝
Julian is a very fascinating person. I love the interview style.
What a human!!! I am in awe of him!
SIMPLY UNBELIEVABLE!!!!!!!
What an incredible guy
I love this man .
Such a great interviewer - great questions. Such an interesting interview.
I can totally see the potential Istu - Huel partnership being born from this conversation 🤗 thank you for this truly inspiring episode - what a guy! Just purely speaking his truth! Love it
Absolutely - that is DEFINITELY happening.
Pret is such a great experience, especially knowing how difficult it is to work with fresh produce!
Brilliant interview! I hope one day I too am so successful that I’m interviewed by you! Keep it up!
Thank you but what is this WhatsApp address?
Until to Date Pret has been the best company I worked for 100%
Best bosses I joined Pret in 1996
I have watched quite a few of these interviews by Steven Bartlett (and currently going through the whole back catalogue of DOAC on Spotify and appreciating so much) , Never heard of Julian Metcalfe before then, but this one stands out amongst my favourites, what a legend this guy is!
What a great man. Warm hearted!
What a lovely guy! Wished I met him 40 years ago. What I’d be capable of! Worked in a LOT of rubbish cafes & restaurants:(
What an inspirational lovely guy
Ok now I want to work for this guy! Love this interview ❤.
What a lovely guy and a fabulous interview loved it.
Truly inspiring ❤️🥹
What an amazing human being! Great interview...
This podcast was outstanding..
I didn’t know who this man was before watching, but he’s incredibly endearing. And I liked the fact that you respected his wish not to talk about certain parts of his life.
Amazing interview, I have really enjoyed this one
Such an amazing leader and person 👏
I LOVE ❤️ THAT HE made so much emphasis in HONESTY AND TRANSPARENCY 👆🙏🙏🙏✨✨✨✨✨