Galaxy Z Fold4 Folding Screen Has Died! Please Help!
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- เผยแพร่เมื่อ 22 ส.ค. 2023
- Galaxy Z Fold4 Folding Screen Has Died! Please Help!
I have been using foldable phones for the past 4 years, and for the first time, I've experienced my folding screen dying on me. Have you experienced any such issues? Please share your experience and the process you went through to resolve the problem in the comment section.
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![AVOID A MISTAKE!? Galaxy Z Fold 5 vs Z Fold 4 vs Z Fold 3 [Full Comparison]](http://i.ytimg.com/vi/7uEBmKyF8kw/mqdefault.jpg)
![AVOID A MISTAKE!? Galaxy Z Fold 5 vs Z Fold 4 vs Z Fold 3 [Full Comparison]](/img/tr.png)
So I don't have a warranty, and it seems I will be paying out of pocket. I think it's still unfair, warranty or not, it's not our fault that the phone has become defective due to their negligence.
This is NOT a hardware issue. Anyone who says it's the flex whatever BS, doesn't know what they are talking about. This is a software issue that happens after updates, which even includes a "ONE UI Has stopped working" message. How can anyone say that this isn't a software issue.
what solution do you advice ? Downgrade ?
It's 100% a hardware issue. My unit started behaving exactly the same way in April 2023. Even after a factory reset, multiple resets even. Samsung support however was unhelpful and didn't fix it and sent it broken back to me.
Idk if it's hardware or not but my phone got this problem after update so yeah...
its 1000% the flex cable!!!! do your research the software crashes due to the cable issues, it causes all sorts of sound issues as well when its under stress, the failure rate of this is 50%
@@TrickMaster9502hi master, chg flex cable solve black screen, wat abt unresponsive to touch wat caused it n how to solve? Thank u.
as i can say i have repaired most of Fold3 and i am doing right now also fold4. The issue IS the Flex Cable. Problem here is you have to disassamble the whole phone to get the big screen out and there you can access the flex cable. this is such a pain in the a'** process and a huge risk to break your inner screen only becouse of trying to fix this. Nobody wants to deal with this and what happen: they sell their phones as broken. I dont know why samsung is making this so difficult, it could be so mutch easier to repair. AND YES! I can proove that replacing this two cables did fix the issue! This flex cable has many functions and data that travel between the two sites of the phone. As you folding it time after time this tiny connections inside will break apart and becouse of this there are connection issues, also costs that the phone in some case just shut down and you have to start it again. This is not a Software issue!
Thank you so much.
@@AnimalMusicPro U're welcome brother.
Cost of repairment??
can u fix it for me plz ? i literaly have the same problem ! and out of warranty !
@@dronetheworld4k67 Hi Friend. Well i can teach you how to do it. You can tell me your issue and i would teach you how to repair and what parts you need to buy. Flip and Fold are not that different from each other.
This also happened to me today. Interestingly enough, my warranty had recently expired.
Oh no I’m sorry to hear that it happened to my phone sometime too. I don’t know I just left it completely out and turn it back on then it work. Lucky you still have insurance cover. Hopefully you don’t have to pay. Hope all work out thanks for sharing dear friend. 👍🏻❤️
Thanks Ellely, luckily the warranty covered. Hope you're well 💜
Having issue now, too. The inner screen is viewable, but the touchscreen doesn't work at all, and I can't open any apps. Bought mine in Nov 2022, so probably no more warranty. This sucks cause it's an expensive phone 😢
My phone is doing the exact same thing, and I also just had an update 2 days earlier. Also, my phone messages told me to put in a sim card for the last week. Then last night I tried to make a phone call and it wouldn't let me. The message said only emergency calls could be made. Then today, the screen went BLACK. I really think this is a software problem. My phone looks brand new because it has all had a case on it.
Samsung has really screwed this phone up. If they don't stand behind their products and repair them, customers like you, myself, and others with the same problem will start talking to local news stations and multimedia organizations to report on what is happening. These phones are not cheap they are very expensive. Good luck, and I will keep you updated on my phone as I move forward.
Samsung suck. My hubby is on his 3rd fold. None have lasted a full year. But somehow all customers phone malfunction just after warranty expires. Don't know why my hubby keep purchasing. I would never. Samsung don't conduct business in a good way. People should report them to the BBB. RIDICULOUS ALOT OF MONEY WASTED
Same issue. Any solution.?I can use my full screen if I only open it at 50% any more it turns black. Sometimes if I put my finger on screen when open to full it works but only for a limited time
I have the same issue with my Z fold 4.
Same with mine. When i closed my big screen, around 90degres, the fold will suddently turning off. So it wont move to small(front screen). Any clues?
The Samsung technician said my phone's motherboard connection has broken hense the inner screen didn't work but the outer screen was working. Also, the warranty was applicable, so that was great. Is it a fold4? If so, the warranty is 2 years. Do contact Samsung to book your repair. I have published another video after this video of the repair process that we went through, so do check it out.
This is funny. I'm dealing with the exact same thing just in the opposite way. If I close the phone it goes dead
Try Unfolding it bit by bit, slowly if it works like everything is ok except it will not work if you do it normally not slowly According to Samsung Repair, the cause of this if not damaged was due to the software update, problems after downloading the update and the device freezes. Got mine pending repair and I checked their diagnosis it was due to the November 30, 2023 update.
Please let me know what you find out
According to samsung after I service it... those pieces inside the phone are fragile that after a 1 inch fall it might damage the phone even if theres a hinge protection.
Thank you for your comments. With my Z F4, the inner screen went completely black and non-responsive, but the outer screen worked absolutely fine. According to the technician who assessed the phone said, inside the hinge, there are connectors connecting the two screens with wires that are thin as a hair. If one of those disconnects, the inner screen stops working. So my screen was repaired free of charge under warranty. So please do get yours checked out by Samsung before your warranty period runs out. All the best :)
Same problem, warranty only one year. I bought it January 3d 2023. Now it's broken in February 2024.
This product has an issue. Most likely switching to a different brand . They problem i have a lot of Samsung products that i have to throw away and get new ones. Huge loss but this is a huge fraud by Samsung.
Yes same for both fold 3 and 4. Same issues lasted 1 year and 6 months for both. Tech says as everyone says inner cable needs 2 b replaced. Yea no more folds s25 ultra when it comes out
Same issue on my fold 4. Were you able to get it repaired and if so what was the issue?
Hi there,
I'm sorry to hear about your F4 issue. My F4 was repaired free of charge as it was not my fault. Samsung technician said that the flexi wires behind the hinge connecting both screens must have come out of position. Have you got yours checked yet?
Hi, did they replqce anything?
Hi, did they replace anything?
@namanthareja7804 Hi there,
The repair replaced the inner screen, and as the battery is glued in, they had to replace the battery along with the hinge and frame. My repair was covered by warranty so I didn't have to pay otherwise it would have been a very expensive repair for me. Have you got yours sorted?
Happened to me. Verizon refuses to warranty it, and Samsung wants $110 I don't have to ship to them. Verizon said they would give me a free phone and then they went ahead and put it on a new line and threw my sim in it to keep my number. I don't use the line they opened and they said if I close then I would have to pay for the phone I got for free. Total bullshit. Didn't even have it a year, no scratch, no broke. Screen, nothing
I just got this problem after doing the UI 6.0 update, phone is only a year and half old. A day after doing the update, middle screen doesn't work smh
Same issue
Same issue
same with UI 6.0 update
Same!!
Same thing here. I called tmoblie and they are replacing the phone for me but it's on back order.
WOW after i watch this video i just found that my inner screen got black when 75% opened, but under 75% its working fine, and also my inner screen 100% fine if i use bluetooth headset, and also 100% fine if i just use for anything that doest use speaker, but fo anything need to turn on speaker its got black
Inam facing same problem.
Samsung service centre suggested to replace the inner display. As the phone is out of warranty. The inner display change costing is very high..
Disappointed with Samsung Foldable phone.
It's the flex cable that's bad. I had the same problem and tried to fix it..didnt work. Don't buy the fold. Got the S24 and am happy and am done with folds
Exactly am facing the same problem. This is a very huge problem. I have not done any physical damage or dropped my phone anywhere. All of sudden its happening
The EXACT same thing happened to my fold 4 inner screen recently.
Tried switching on and off, soft and hard reset....No joy.
Finally decided to send the device off to samsung repair as the warranty is valid for 2 years.
They did a full repair (no charge) and replaced the inner screen. Problem SOLVED and the whole unit feels so much better when opening and closing....much more solid with no disgusting cracking noises.
The whole process took 4 days.
Check out Samsung repairs on line.
Cheers.
It's great to hear that yours got sorted without any hassle. I also tried the same as you and a few more tips from youtube videos, but no joy. Samsung has given me a while I wait repair slot for tomorrow, and if they can't fix it, they will keep it to repair it. Thank you for your message.
hi, did ur data got wiped out?
@@mchltnd no.....Go in the settings and look for the MAINTENANCE MODE option....Then switch it on...
I got the same issue today. It's a software thing. For the inner screen to come on, you have to make sure the outer screen isn't active before you unfold the inner screen. Samsung should do better with their Patch releases please.
Not a software issue. I'm a phone tech and have worked on these. It's hardware related
Got the same problem.....but its when i close my fold 4 the whole phone shuts down....dont know why or how to fix it....ive had this phone for just over 6 months
Well this just happened to me today and I booked an appointment with Samsung for repair but my warrantee expired September of 2023... Hope I do not pay an arm and a leg for the out of warrantee repair...
Hi there,
I hope your repair experience went well. I didn't have to pay for my repair. Do check what package your device came with as my F4 came with 2 years free Samsung care package. All the best.
after Update OS, i have the same problem
Happen to me today as well and samsung can't fix it. They said I have to buy a new one. I recommend never buy a samsung flip or fold
Same here ,its less than a year old and front screen is not turning on
My inner screen is starting to go in and out. My entire phone freezes when it happens. Sometimes the outer screen will work though. I should probably get it fixed before it goes out completely. :/
Thank you for your message. Yes, you should get it fixed before the warranty ends. I've got mine booked in with Samsung tomorrow for repair.
Usual lifespan of big screen is 14 to 16 months.
Is samsung liable for this? This is the common complain worldwide.
I’m having the exact same problem with my Galaxy Z Fold 4. It happened shortly after the One UI 6.0 update. My inner screen quit working today (3/27/24).
mine happened last night around 10pm, what have you done to fix or have you made any decisions yet or wonder if you heard what samsung said?
I just having the same problem with mine z4 fold. Mines only 1 year old. Samsung needs to do a recall and fix their damn crappy products.
Hi there, book it with Samsung for repair as soon as possible. If it's the same issue as mine, they should repair it under warranty. All the best.
@@familycreate. TY
@@familycreate Should I go to the T-MOBIL distribution store?
I bought mine directly from Samsung, so I booked my repair online and took the device to a Samsung service store personally. You can go on the Samsung website and book it or call them up (their number is on the website), and the technician will advise and guide you through the process.
Bro, my mobile also has the same problem with Z 4fold. Will it be fixed? Is the problem with your mobile
Hi there,
I'm sorry to hear about your Z fold 4 issue. Yes, my one was repaired by Samsung free of charge under warranty. The technician explained that there are hairline wires that connect both the inner screen through the hinge. If any of the hairline wires disconnects, the screen doesn't work. Check the second video, which I published after the repair - more details about the repair. I hope this helps.
All the best with yours :)
Did you solve your problem and how ? My warranty is out of date , if this is not a hardware issue , which problem is it ?
Hi there,
My Fold4 was repaired free of charge under warranty. I booked my repair online via Samsung website, you can also call and book it. All details are on the website.
Samsung technician told me that there are wires thin as a hair connecting behind hinge, which connects both of the 2 inner screens. If any of those connectors come lose, the inner screen stops working. The repaired is very expensive due to the fact that the battery is glued down, so when they change the inner screen, the battery, hinge, and frames have to be changed.
I've been told it's a hardware issue, but I've noticed a few people have commented here saying this happened after they did a recent update - I'm not sure if this is just a coincidence.
The samsung escalation team decline that software updates are breaking their own phones
Same happened to me !!!
LCD FLEX CABLE Replacement
I got same issue after yesterdays update
i got a new fold because I absolutely love the phone bit i just dont install any updates
Sama seperi punya aku…
Z Fold 4 Produc gagal !!!
The flexible ribbon got damages..need to change the entire screen...
Thank you, I got a repair slot booked for tomorrow.
I have the same issue with my Z fold 4 after 6 month
try switching front screen off with side button and then opening centre screen
the cable on the under flex the screen is broken has a crack on it Samsung needs to change it for a new one
Yes
Same problem my samsung z fold 4
Same thing happened to my Fold 4 outer screen is working but as soon as i open the big screen everything stop working 😢😢
I got the same issue last week. Really upset
This happened to me after software update... i wont believe this is hardware. This corporation want us to buy new version 6 coming out
Same with me
I had the same issue with my z fold 4..🤬🤬🤬🤬 samsung with their freaking phones.
Common issue it seems, Samsung not doing shit about it.... they just say repair for a new screen... it's stupid because the screen actually works, so it's a failure to their design and no responsibilities taken.
Same Problem with mines
this is the software update happened to mine also after updating the firmware
I have the reverse problem 😂
I had my zfold 4 barely 1 year and now when I close it, the phone fully shut downs instantly. I have to hold the 2 buttons for a while to make the Samsung logo appear. Wtf is this garbage pgone?! To make matters worse, the in store support for Samsung is just as terrible as online support. They mail you a box and you wait 2 weeks without a phone!!! I am ditching Samsung after this 😂
Same to me today fold 4
..FOLD 4... SAME PROBLEM AFTER 13 MONTHS.... SO WARRANTY FINISHED
SAMSUNG... SAID... 10000 THAI BAHT...
FOR REPAIR...ONE EVEN 16000....!!!
.....
THIS IS... NO QUALITY..... FOR THIS PRICE... THE WORST PHONE ...I EVER
BOUGHT...
NEVER SAMSUNG AGAIN...!! …...
GREETINGS FROM ASIA....
After publishing this video and receiving so many comments, I realise how much of a big issue everyone is experiencing. It seems like a bit of a coincidence that many people experience this issue following the expiry of the warranty. Samsung really should do more to support customers who find themselves in similar situations, having spent a hefty amount on the phone.
same problem if any one get solution to this issues kindly update ......after updating UI 6.1 got same issue with FOLD 4
Same problem happened with me . And i dont have insurance 😢
Contact Samsung and see what your options are. My Fold 4 came with a free 2 years Samsung care package. This may be region based, but it is worth checking for your fold. All the best.
Same with my fold 4, the actual problem is that Fold 6 phone is arrived in the market.. these problems are intentionally created.. looks like..
Not intentional. Just badly executed design
Same problem after one ui software update
Same issu my z4fold
I've bought Samsung products for years and when my screen went out on my fold 3, they offered no assistance at all except for replacing it for 199.00 I'm finished with their products.
OMG THIS IS MY SAME PROBLEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Same
Fold technology is not perfected yet they are not durable.
Just happened to me today 😢
Same problem
So what shall we do cuz I am also having same issue
Hi there,
I'm sorry to hear that you are having the same issue with your Fold4.
Best to contact Samsung support, and they will guide you through
The repair process. Is your device still under warranty?
All the best :)
Same problem me also 😢 how to solve this problem plss solution this problem
Same issue
Semua hadapi masalah yang sama.. fold4 saya pun sama setelah updated software terbaru..
Nemu solusinya ga ya? Saya juga gitu habis update...
@@peribahasa1948 saya hantar ke servis center samsung... sebab masih ada warranty 2 tahun... Ribbon dia masalah... screen Inner pun ada line... tapi sekarang dah ok.. dah ganti baru sbb ada warranty..
Exactly the sample issue
unable use foldable screen.
Same here
I have this to
Same with me.. does anyone have fixed it.. please inform me..
Same issue. Anyone figure it out?
Oh dear doesn't look good.
It was stressful, but luckily, it was repaired under warranty :)
What did they repair?
Same problem😢
Common issue with this phone.....
This totally sucks!
Never ever suggest anyone to buy samsung any foldable ..it's I
A really shit phone ..
i still dont have a solution.. what do i do?
Service center thats your only choice
Worst phone
Same here