How Support Leader Genady Rashkovan Defines AI for CX | TheLoops Webinar with Gainsight

This clip is an excerpt from TheLoops and Gainsight's Webinar "Strategic CX in Action."
Both Support and Success teams can benefit from AI to reduce customer churn and deliver proactive CX.
Why does this topic matter especially in B2B SaaS?
If you were to ask 5 people how they define AI, they’d all come up with a different answer.
For Genady Rashkovan, VP of Support at Tricentis, his answer to AI is worth listening to especially if you’re a Support and Success leader in the midst of educating, researching and evaluating where to get started with AI.
To access the full version of this webinar, visit TheLoops website then navigate over to the resources section. See you there! theloops.io/re...
#AI #SaaS #customerexperience #TheLoops #humanintheloop #customersuccess #Gainsight #customersupport #aiadoption