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TheLoops AI
เข้าร่วมเมื่อ 14 ธ.ค. 2023
How CX is Changing: Reimagining Customer Retention Through AI and AutoQA
Anecdotally, Support Leaders and even CCO’s know the impact of Support on customer retention. But that doesn’t make for a good business case or provide Support with a seat at the table. AI, however, does. Hear how Christina Augustine from Bloomreach was able to go from 10% QA to 100% all while impacting retention, efficiency and more with TheLoops.
To dive deeper into more best practices and takeaways from their adoption, Read: Reinventing Support with AI: How Bloomreach Aligned Their Support and Success Teams With TheLoops here- theloops.io/bloomreach-ai-support-transformation/
#ai #aiimplementation #customersupport #customerexperience #efficiencyboost
To dive deeper into more best practices and takeaways from their adoption, Read: Reinventing Support with AI: How Bloomreach Aligned Their Support and Success Teams With TheLoops here- theloops.io/bloomreach-ai-support-transformation/
#ai #aiimplementation #customersupport #customerexperience #efficiencyboost
มุมมอง: 14
วีดีโอ
TheLoops AI Review from Customer Lakshmi Rao of Sauce Labs
มุมมอง 20หลายเดือนก่อน
Hear what one Customer Support leader has to share about working with TheLoops AI to deploy AI Agent Copilot, Sentiment Analysis, and real-time customer insights. Through this review, uncover the signs of an ideal AI partner especially in a day and age when the technology is evolving rapidly. #AI #CX #customersupport #saas #theloops
Benefits Of Starting AI for CX: The More You Use It, The More Use Cases You Find | TheLoops AI
มุมมอง 17หลายเดือนก่อน
Support managers read headlines about AI every day. But many are still evaluating how to start, if their teams will adopt it, and if the benefits are true. To help provide her own perspective as an early adopter, TheLoops AI interviewed Lakshmi Rao for a Fireside chat on transforming CX processes. In this quick clip, Lakshmi encourages Support managers and teams to get going. “The more we use i...
Efficiency And Quality: It Shouldn’t Be Either Or For CX Leaders | Fireside chat with TheLoops AI
มุมมอง 82 หลายเดือนก่อน
AutoQA continues to be one of the fastest growing forms of AI for CX teams. And here’s why: it eliminates the need for any CX tradeoffs. Managers and Agents can move the needle on Support efficiency and Support quality, at the very same time. To explain this further, including the ROI, TheLoops hosted a Fireside chat with Colin Crowley and Lakshmi Rao. Here’s a quick clip where Colin advises le...
Who Monika Had On Her Team To Implement AI And What Helped Drive Quick Adoption Across The Team
มุมมอง 172 หลายเดือนก่อน
📹 In this video: Join Monika as she shares her experience and insights on successfully implementing AI within her organization. Monika emphasizes the importance of having a dedicated team to oversee the AI integration process and how collaborating with TheLoops helped streamline the entire implementation. Discover the key strategies and best practices that can help your team achieve seamless AI...
How to effectively measure agent productivity gains resulting from AI
มุมมอง 312 หลายเดือนก่อน
In this video, Steven shares his expertise on measuring the efficiency gains that come with implementing AI in your business operations. Drawing from his experience at Gainsight, Steven provides a comprehensive guide on how to quantify the benefits of AI, ensuring you can demonstrate its value to stakeholders. Gain insights into how Gainsight successfully measured and optimized their AI-driven ...
How Bloomreach uses AI at the support front line for support insights to impact customer success
มุมมอง 153 หลายเดือนก่อน
In this insightful session, we dive deep into the fascinating topic of AI and post-sales support. Christina shares her valuable perspectives on the vast opportunities and use cases for AI in post-sales environments, emphasizing the importance of having a clear vision and goals for AI initiatives. 🎙️ Key Highlights: - Understanding the pivotal role of support teams as the frontline of customer s...
Ensuring Agent Efficiency with TheLoops AI
มุมมอง 123 หลายเดือนก่อน
More and more leaders are thinking about customer support differently. In fact, Christina Augustine, COO of Bloomreach has long known that customer support is actually the front line to customer success. The only trouble is, long before economic constraints, Support teams were already at capacity. This is where AI can really help agents do their day to day jobs with more speed and enjoyment. In...
Best Practices for Implementing AI in Customer Support from Ravi Bulusu, CTO+Co-Founder of TheLoops
มุมมอง 3034 หลายเดือนก่อน
This clip is part of a Fireside chat from TheLoops AI highlighting 'AI for CX Do's and Don'ts.' Key Takeaways from the Full Fireside Chat: - AI is a game-changer in CX, automating tasks, personalizing interactions, and learning customer behavior. - Organizations are prioritizing AI integration for long-term CX strategies. - Quick deployment of AI solutions is now possible with feedback-based le...
How Gainsight Uses Sentiment Analysis From TheLoops to Provide Proactive Support | TheLoops Review
มุมมอง 94 หลายเดือนก่อน
Hearing a lot about sentiment analysis and it's impact on CX with the rise of AI adoption? It should no longer be measured on positive, negative, neutral. In fact, you can use Support interactions to get more specific and granular in real-time. To help, watch this short clip and learn how Steven Davis, Senior Director of Enterprise Support at Gainsight, and his team leverage TheLoops AI sentime...
How Support Leader Genady Rashkovan Defines AI for CX | TheLoops Webinar with Gainsight
มุมมอง 205 หลายเดือนก่อน
This clip is an excerpt from TheLoops and Gainsight's Webinar "Strategic CX in Action." Both Support and Success teams can benefit from AI to reduce customer churn and deliver proactive CX. Why does this topic matter especially in B2B SaaS? If you were to ask 5 people how they define AI, they’d all come up with a different answer. For Genady Rashkovan, VP of Support at Tricentis, his answer to ...
TheLoops Takes AI Agent Copilots for Customer Support One Step Further
มุมมอง 245 หลายเดือนก่อน
During our Fireside chat last week with Somya Kapoor and Ravi Bulusu, we reviewed a few key reasons why you’re hearing the terms AI Agent Copilot, Auto QA or upskilling over and over again. They are redesigning the way support teams work and collaborate with other departments such as Success, Product even Leadership. Productivity gains are massive! And this is rapidly being seen when it comes t...
Ravi and Somya of TheLoops AI Discuss How AI Agent Copilots Can Help B2B Support Teams: AI Driven CX
มุมมอง 115 หลายเดือนก่อน
Listen to this quick clip from TheLoops AI CTO Co-Founder Ravi Bulusu, an AI expert with 26 patents, and CEO Co-Founder Somya Kapoor. During TheLoops AI fireside chat on the game-changing role of AI in customer support, Ravi shared why and how AI Agent Copilots help B2B support teams. From knowledge suggestions, to real-time coaching and guiding agents towards empathetic support, Agent Copilots...
How Support Leaders Can Share their Data To Help Success, Product, Engineering Teams
มุมมอง 45 หลายเดือนก่อน
In this video, we explore how support leaders can leverage their unique data to empower and collaborate with success, product, and engineering teams. 👉 Learn how support leaders can shift their mindset from simply requesting action based on data to proactively helping the team achieve their goals. 👉 By sharing valuable insights, support teams can enable product managers to improve product adopt...
Implementing AI for Customer Support: How Genady Rashkovan Saw Value on Day 1
มุมมอง 105 หลายเดือนก่อน
Implementing AI for Customer Support: How Genady Rashkovan Saw Value on Day 1
How Can TheLoops AI Help Support Teams Communicate Value to the Larger Organization?
มุมมอง 85 หลายเดือนก่อน
How Can TheLoops AI Help Support Teams Communicate Value to the Larger Organization?
How TheLoops AI Helped Bloomreach Replace Manual Tagging and Overhaul Efficiency
มุมมอง 195 หลายเดือนก่อน
How TheLoops AI Helped Bloomreach Replace Manual Tagging and Overhaul Efficiency
TheLoops AI: A Customer Reviews Autotagging, Routing and Automated QA: Customer Support AI
มุมมอง 116 หลายเดือนก่อน
TheLoops AI: A Customer Reviews Autotagging, Routing and Automated QA: Customer Support AI
How Support Insights Can Help Support and Success Continuously Collaborate And Align on NRR Together
มุมมอง 46 หลายเดือนก่อน
How Support Insights Can Help Support and Success Continuously Collaborate And Align on NRR Together
Support Teams Are Sitting On A Gold Mine Of Data: Help Product, Engineering & Other Teams Use It
มุมมอง 76 หลายเดือนก่อน
Support Teams Are Sitting On A Gold Mine Of Data: Help Product, Engineering & Other Teams Use It
Smart Metrics In Support: CX Wisdom from Susana de Sousa | TheLoops AI
มุมมอง 96 หลายเดือนก่อน
Smart Metrics In Support: CX Wisdom from Susana de Sousa | TheLoops AI
Customer Support Metrics Have Changed: Three Experts Weigh In on CX Value In An Age of AI
มุมมอง 126 หลายเดือนก่อน
Customer Support Metrics Have Changed: Three Experts Weigh In on CX Value In An Age of AI
Embracing Predictive CSAT for Customer Support: TheLoops AI
มุมมอง 117 หลายเดือนก่อน
Embracing Predictive CSAT for Customer Support: TheLoops AI
Today’s AI for CX Is Much Faster To Deploy: TheLoops
มุมมอง 317 หลายเดือนก่อน
Today’s AI for CX Is Much Faster To Deploy: TheLoops
Streamline Support and Improve Efficiency and Accuracy at Scale With An AI Agent Copilot: Here’s Why
มุมมอง 47 หลายเดือนก่อน
Streamline Support and Improve Efficiency and Accuracy at Scale With An AI Agent Copilot: Here’s Why
Using Support Insights To Align With Customer Success: Risk Scoring and Prediction of Churn
มุมมอง 97 หลายเดือนก่อน
Using Support Insights To Align With Customer Success: Risk Scoring and Prediction of Churn
Why Auto QA Is A Must For Customer Support Teams: Improve Your CX With AI
มุมมอง 237 หลายเดือนก่อน
Why Auto QA Is A Must For Customer Support Teams: Improve Your CX With AI
Declan Ivory Speaks to TheLoops AI On Support’s New Influence As A Growth Driver
มุมมอง 157 หลายเดือนก่อน
Declan Ivory Speaks to TheLoops AI On Support’s New Influence As A Growth Driver
How To Use Contextualized Customer Data To Improve Customer Support
มุมมอง 127 หลายเดือนก่อน
How To Use Contextualized Customer Data To Improve Customer Support
Why Auto QA Is Important For Both Customer Support Agents and Bots | Review of TheLoops AI
มุมมอง 227 หลายเดือนก่อน
Why Auto QA Is Important For Both Customer Support Agents and Bots | Review of TheLoops AI