Virtual backgrounds now supports custom images in Webex version 40.8 and the latest version of Webex Teams. As long as this has been enabled by your admin, you will now find a + symbol where you select your image. Use this to select your own images. For Best results use high quality images.
Virtual backgrounds are also now supported on the latest version of Webex Teams for Windows. Make certain you have the latest released version downloaded, this is enabled by your Admin, and you meet min system specs to take advantage of this feature.
Please note, to use Webex virtual background you will need to download the Webex program and install the virtual background pack (this will happen the first time you go to use the feature). Virtual background is not supported if connecting through the browser based version. If you can only connect via the browser based version and still are interested in virtual background you could look into a virtual camera setup like Snap Camera. However please note, virtual camera software like Snap Camera will still need to be downloaded and installed on the PC. So you might as well just install the Webex application for simplicity of use unless you are jumping around conferencing applications frequently.
I would check to make certain your system meets the requirements of virtual backgrounds. Using them does put a larger strain on your system (see below). However if this is not the case, I would check with your admin as there are many reasons this could be occurring and they should be able to troubleshoot the issue. Windows Requirements: - Windows 8 or Windows 10 32-bit/64-bit - Intel Core i3, i5, or i7 4000 series or higher - AMD Ryzen 5, 7, 9, or higher - 4 GB of RAM or more - 2GB or more of VRAM for dedicated GPUs
My camera when in Webex only has terrible feather on the outlines and weak edges, making it look like am i ghost or missing hair on my head. Nothing I can find in terms of help to correct. Camera is Aukey 1080 and works perfectly in other applications.
I'm currently using a logitech 4k usb webcam with white wall behind me without any issues for this video. I've also used a 720P webcam built into my laptop, also without issues. I have noticed that the busier the background the more feathering I seem to get around the outside of my head. Try a solid color wall and let me know if you still seem to get the issue.
Sorry to hear that. Please make certain you are not on a locked down, older version of Webex by a system admin. What version are you running? Also, please make certain you meet the min system requirements. Windows Requirements: - Windows 8 or Windows 10 32-bit/64-bit - Intel Core i3, i5, or i7 4000 series or higher - AMD Ryzen 5, 7, 9, or higher - 4 GB of RAM or more - 2GB or more of VRAM for dedicated GPUs
A green screen is not required. However, a simple background does seem to put less strain on the software then a busy one. I had a simple white wall behind me.
Using window 10 but saying "you can't use a virtual background your system doesn't meet the minimum requirements " what can I do?. By the way, I do not have this problem if I use ZOOM
Every program has its own min requirements for features. This can be due to how its programmed or the manufacturer wanting a min quality of use. you can find the WEbex Background Min requirements by following this link. help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite#id_138414
@@sarahissac2301 This would be a issue of your computer not meeting the min requirements specified in the link. You would have to upgrade your computer to supported hardware to utilize this feature, or Cisco would have to lower their requirements. You can always submit customer feedback to Cisco and add to the request to lower requirements on virtual backgrounds here, ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-1479
there are a number of reasons virtual background may not be available, It may still need to be enabled by the admin, your computer may not meet min specs, ect. I would touch base with your technical admin.
If you are referring to embedding your Webex Video feed into a website. you could do it in a round about method. Webex Meeting does allow for live streaming capability. Once you are live streaming to an RTMP stream or TH-cam you could then embed that stream into a site. You could also record the session and then embed the MP4 into a site as well. If instead you are referring to being able to do background replacement with the Web based version of Webex instead of the installed app then yes you can but last I checked it was limited to the images Webex Provided and did not allow for custom use of your own images until you downloaded and installed the full app.
Android and iOS devices have different system requirements. iOS Requirements: Webex version: WBS39.8 and later Device: iPhone 7 and later, iPad (5th generation) and later, iPad Pro and later, iPad mini (5th generation) and later, iPad Air (3rd generation) and later Android Requirements: Webex version: WBS40.7 and later Operating system: Android 9.0 (Pie) and later Processor: Snapdragon 845, Samsung Exynos 9810, Equivalent processors with eight or more cores Memory: 3.5 GB or more of RAM Steps to use it are very similar. You can check out the step by step guide here: help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite#id_138414
Webex Virtual Backgrounds does not yet allow for a custom background image. This however will be a feature in a later version so keep a watch on the latest feature updates. help.webex.com/en-us/xcwws1/What-s-New-for-the-Latest-Versions-of-Webex-Meetings
Thanks for your comment. Please reach out to your Webex admin as there could be multiple reasons it will not allow you to download. Everything from your company using a locked down version of the software to your computer not allowing you to make changes to the hard drive due to lack of administrative rights.
Mac supports virtual backgrounds on version 40.6 and later (or 40.8 and later for custom backgrounds). IOS supports it on 40.4 and later. Mac requirements are OS: High Sierra (v10.13) and later. Processor: Intel Core i7 4000 series quad-core or higher processor / Intel Core i7 5000 series dual-core processor or higher / Intel Core i5 6000 series dual-core processor or higher. Memory: 2GB or more of available vRAM for Dedicated GPUs. iOS Device: iPhone 7 and later / iPad (5th generation) and later / iPad Pro and later / iPad mini (5th generation) and later / iPad Air (3rd generation) and later If you meet these requirements and it is not showing up for you, please contact your Webex admin as the feature may need to be enabled on your site.
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Virtual backgrounds now supports custom images in Webex version 40.8 and the latest version of Webex Teams. As long as this has been enabled by your admin, you will now find a + symbol where you select your image. Use this to select your own images. For Best results use high quality images.
my version is 41.7.7, but still I can use virtual background
Virtual backgrounds are also now supported on the latest version of Webex Teams for Windows. Make certain you have the latest released version downloaded, this is enabled by your Admin, and you meet min system specs to take advantage of this feature.
Please note, to use Webex virtual background you will need to download the Webex program and install the virtual background pack (this will happen the first time you go to use the feature). Virtual background is not supported if connecting through the browser based version. If you can only connect via the browser based version and still are interested in virtual background you could look into a virtual camera setup like Snap Camera. However please note, virtual camera software like Snap Camera will still need to be downloaded and installed on the PC. So you might as well just install the Webex application for simplicity of use unless you are jumping around conferencing applications frequently.
Sir my number is different and the viritual background if I apply my video will stop and if I touch none and my video resumes
I would check to make certain your system meets the requirements of virtual backgrounds. Using them does put a larger strain on your system (see below). However if this is not the case, I would check with your admin as there are many reasons this could be occurring and they should be able to troubleshoot the issue.
Windows
Requirements:
- Windows 8 or Windows 10 32-bit/64-bit
- Intel Core i3, i5, or i7 4000 series or higher
- AMD Ryzen 5, 7, 9, or higher
- 4 GB of RAM or more
- 2GB or more of VRAM for dedicated GPUs
My camera when in Webex only has terrible feather on the outlines and weak edges, making it look like am i ghost or missing hair on my head. Nothing I can find in terms of help to correct. Camera is Aukey 1080 and works perfectly in other applications.
I'm currently using a logitech 4k usb webcam with white wall behind me without any issues for this video. I've also used a 720P webcam built into my laptop, also without issues. I have noticed that the busier the background the more feathering I seem to get around the outside of my head. Try a solid color wall and let me know if you still seem to get the issue.
I have the most updated version but don't have the "change background" button.
Sorry to hear that. Please make certain you are not on a locked down, older version of Webex by a system admin. What version are you running? Also, please make certain you meet the min system requirements.
Windows
Requirements:
- Windows 8 or Windows 10 32-bit/64-bit
- Intel Core i3, i5, or i7 4000 series or higher
- AMD Ryzen 5, 7, 9, or higher
- 4 GB of RAM or more
- 2GB or more of VRAM for dedicated GPUs
Ok, I got it to work but it was not as obvious as on your screen. Thanks
@@Worldly40 how did you do it?
do u need a green screen to be more effective using virtual background?
A green screen is not required. However, a simple background does seem to put less strain on the software then a busy one. I had a simple white wall behind me.
Using window 10 but saying "you can't use a virtual background your system doesn't meet the minimum requirements " what can I do?. By the way, I do not have this problem if I use ZOOM
Every program has its own min requirements for features. This can be due to how its programmed or the manufacturer wanting a min quality of use. you can find the WEbex Background Min requirements by following this link. help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite#id_138414
@@IngramMicroBTCCisco Problem HAS NOT been solved.
@@sarahissac2301 This would be a issue of your computer not meeting the min requirements specified in the link. You would have to upgrade your computer to supported hardware to utilize this feature, or Cisco would have to lower their requirements. You can always submit customer feedback to Cisco and add to the request to lower requirements on virtual backgrounds here, ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-1479
For some reason i cant put a backround can you help me?
there are a number of reasons virtual background may not be available, It may still need to be enabled by the admin, your computer may not meet min specs, ect. I would touch base with your technical admin.
Can you do this on a website too? I can’t access the software
If you are referring to embedding your Webex Video feed into a website. you could do it in a round about method. Webex Meeting does allow for live streaming capability. Once you are live streaming to an RTMP stream or TH-cam you could then embed that stream into a site. You could also record the session and then embed the MP4 into a site as well.
If instead you are referring to being able to do background replacement with the Web based version of Webex instead of the installed app then yes you can but last I checked it was limited to the images Webex Provided and did not allow for custom use of your own images until you downloaded and installed the full app.
When I try to change my background it doesn't do anything and it kicks me out and I have to rejoin. What should I do??
please contact your support team to troubleshoot the issue.
It doesn't appear the check for update option, what should I do?
Please reach out to your admin. it may be a locked down version.
Will it work in windows 7 32 bit and 2gb ?ram
no. see requirements help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite#id_138414
mine said it does not have the minimal requirments what do i do
Me too
in that case you most likely need to upgrade the hardware you are running it on in order to support the feature.
How about on a tablet same thing?
Android and iOS devices have different system requirements.
iOS Requirements:
Webex version: WBS39.8 and later
Device: iPhone 7 and later, iPad (5th generation) and later, iPad Pro and later, iPad mini (5th generation) and later, iPad Air (3rd generation) and later
Android Requirements:
Webex version: WBS40.7 and later
Operating system: Android 9.0 (Pie) and later
Processor: Snapdragon 845, Samsung Exynos 9810, Equivalent processors with eight or more cores
Memory: 3.5 GB or more of RAM
Steps to use it are very similar. You can check out the step by step guide here: help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite#id_138414
How to use my own background ?
Webex Virtual Backgrounds does not yet allow for a custom background image. This however will be a feature in a later version so keep a watch on the latest feature updates.
help.webex.com/en-us/xcwws1/What-s-New-for-the-Latest-Versions-of-Webex-Meetings
This should be out in version 40.8. Depending on which update cluster your org is in you should be getting it in August or September.
It’s not downloading
Thanks for your comment. Please reach out to your Webex admin as there could be multiple reasons it will not allow you to download. Everything from your company using a locked down version of the software to your computer not allowing you to make changes to the hard drive due to lack of administrative rights.
What about Mac
Mac supports virtual backgrounds on version 40.6 and later (or 40.8 and later for custom backgrounds). IOS supports it on 40.4 and later.
Mac requirements are
OS: High Sierra (v10.13) and later.
Processor: Intel Core i7 4000 series quad-core or higher processor / Intel Core i7 5000 series dual-core processor or higher / Intel Core i5 6000 series dual-core processor or higher.
Memory: 2GB or more of available vRAM for Dedicated GPUs.
iOS
Device: iPhone 7 and later / iPad (5th generation) and later / iPad Pro and later / iPad mini (5th generation) and later / iPad Air (3rd generation) and later
If you meet these requirements and it is not showing up for you, please contact your Webex admin as the feature may need to be enabled on your site.