A Better Way to Get Dental Emergencies Scheduled Everyday

“They put another emergency over lunch again!!!” Why does the front office team continue to schedule emergencies at the worst possible times? I can tell you… it is because they don’t know any better. Read more on igniteda.net/a...

[@melissa90ify]

The dental assistant should definitely talk to the manager and not the doctor regarding this topic... The office manager has always been the liaison between the staff and owner dentist when it comes to issues, so why would you have them address the doctor directly? The assistant taking this on may not know how to address the issue and lead to a confrontation that many not end pleasantly. That being said, communication is the real issue. There is a serious disconnect between the front and back staff, and bridging that gap is the only way to fix these issues. The entire office is one team, not front staff and back staff.

[@LauraHatchFrontOfficeRocks]

We understand that offices all do it differently and what Laura teaches is what worked for her for many years and others find useful. These are best known practices that Laura describes and each office will need to find what works for them and make it successful for their own needs. We appreciate your feedback and thank you for pointing this out Melissa.