Going to a Coldplay concert in Singapore before your friend gets to go in Melbourne is an absolute dick move that I myself would do in a heartbeat. My kind of guy 😂❤
The key point here is whenever you have done a flight change needing a re-issue of your eticket, make sure you receive the new eticket. If you don't receive the eticket there's time to follow it up with the airline, rather than finding out the day prior or at the airport.
@flightformula Simon, one thing I have learned being in the travel booking side of the travel industry, whenever you cancel the first flight, it is expected that that the system will cancel all “down line” segments. If you start by telling them you want to keep those and verify it as you go on the service call, you can usually keep those intact…if you ever need any questions answered, please let me know to help you.
Glad to see you made it to SG. For reference and future rewards bookings - Anytime a booking is changed for ANY reason, the ticket needs to be reissued. This is particularly important for OW partners like MH, CX and UL (even AY and JL) who can and will cancel the ticket if its not reticketed within 12-24hours. There's even a whole email at QF setup for it. One of things I do anytime I touch an award flight is to make sure they understand it needs to be retiecketed immediately and if not within 12h, I'm calling them again.
Loved watching this! QANTAS did a similar thing to me too, was flying AKL-SYD on LATAM and then SYD-PER QANTAS, I got a text at 2am the night of the flight saying that I had been bumped out of Business on the SYD-PER leg so once I was checked-in for the LATAM flight to Sydney and in the lounge I spent an hour on the phone with QANTAS looking at other options to get to Perth and stay in Business, eventually got rebooked via Melbourne, got an e-ticket, flights were showing on the app. When checking in for the new flights at the domestic transfer area they said that our new booking had been cancelled and we were put back on the Economy flight, we also had no booking reference either despite the flights via Melbourne still showing in the app. After another hour looking at options and the poor lady spending ages trying to get ahold of the ticketing office we managed to get back on the original flights via Melbourne with an hour before the flight. Very stressful! That check-in lady was absolutely fantastic.
'Deleted' a ticket is a strange expression. Obviously a ticket cannot be 'deleted'. A reservation for a specific flight can be cancelled. However, you can't just not use the first sector of a ticket. The fact that this was a reward ticket complicates matters, but if it was a paid ticket changing the country of origin of the ticket will change the currency in which the fare is assessed. The fare for the entire journey would have been assessed in HKD. In these days of e-tickets where you don't usually get to see the actual e-ticket, the fare construction information and the fare boxes etc these things are less clear than in the past in the days of manual tickets. What surprises me though is that there was no apparent discussion concerning the refund of the first flight. It is difficult to accept that the agent would simply have cancelled off this sector without any mention of a fare adjustment following reissue of the ticket for a journey commencing in Sri Lanka rather than Hong Kong or discussion of any refund due in respect of the first sector. I am curious as to what you expected to happen in respect of the points redeemed for the first sector. Did you intend simply to loose the points redeemed for this sector or ?. In view of the claim that the ticket was deleted, I am actually wondering if any ticket was actually issued in the first place. Were the points for this ticket ever actually deducted from your account or was this simply a reservation which lapsed as it was never ticketed?
I really enjoy your content! Can see you blowing up withe the algo picks up on it. I find the use of the memes or soundbites a little too dense in frequency across your videos however, sometimes - when you're just talking over some facts where there isn't any broll they're great, but sometimes the timing or how many of them is off and it feels forced. Only my 2c! Love the content and will keep watching eitherway!!!!
As someone who has booked a couple 'round the world' oneworld award trips with qantas in business..... always check your booking using the 'check my trip app' or by using the RJ or MH manage my booking to confirm you still have an e-ticket number. The qantas app is useless at showing accurate info. My guess is the operator didnt cancel the CMB>SIN flight, but they would have cancelled the first one, and then didnt reticket the booking (happened a lot with me and qantas). You have to make sure theres an e-ticket number, and if not, start calling them to ticket it. They'll refuse at first if it's 48h+ away, but MH and QR will often only give qantas a 24-48h window before they cancel the booking if it's not reticketed, so keep calling back and demanding it.
Nice one Simon ... particularly liked that cut you did to the notes on climb and approach. 👌 One of the good things about being a TH-camr, is that when things go wrong on a trip, it generally makes for a better video (a silver lining, I guess).
Annoyed this video wasn’t notified when it should have but saw the Coldplay mention so ha another very entertaining video and glad you enjoyed the concert after that drama thanks Qantas. Heading to Sydney to see them with my son and his girls and just looked at flights and mmm Xy but oh a classic reward in business so yep 18k points and coming back on Virgin for $85 ha ha so we will see how they perform if they don’t cancel my reward flight. Travel safe. John
Two reactions: 1. This is a big case of ensh**tification of Qantas 2. We lose track of the fact that international travel on the spur of the moment is such a big privilege
So you put your business expenses on your credit card, I did wonder too. For us plebs we can never build points that fast without a business.@@FlightFormula
Mate I had the exact same problem!! Qantas reward booking on Sri Lankan Singapore to Doha via Colombo in 2022 for the FIFA world cup. Sri Lankan had rescheduled the first leg, but they cancelled the ENTIRE booking just like you!! By the time I'd realised a month later there were no remaining reward seats on the Colombo to Doha leg!! How was I gonna get to the World Cup?? I took Qantas all the way to NCAT and they were found responsible. I had them fully reimburse my Singapore to Doha direct flight which cost me thousands of $$$. No way I was gonna miss the World Cup!!
The KEY POINY is be careful when taking advice from folks on You Tube, many have very little knowledge of airlines rules and even less care. Always read the rules and conditions and at least be aware of how multi leg flights work, and as far as this young man is concerned let us just say he is a lucky man.
As a now retired person with a long airline ticketing and business travel background, I agree with you. Another point I would like to make is since the introduction of e-tickets passengers don't get to see the actual e-ticket only the itinerary style presentation of the information in the app or printout. A lot of younger people probably have no real idea of what a physical ticket actually looks like or actually is and that the equivalent of the old physical ticket complete with flight coupons and fare construction information actually still exists in electronic form. Many believe that the itinerary style printout of their booking or even their boarding card is their ticket and have no idea, or a totally incorrect idea, of how payment is claimed by one airline in respect of a passenger that they have transported holding the ticket of another airline. The ticket is the document now existing in electronic form only with a 13 (or 14 if you include a check digit) number starting with the three digit numerical code for whatever airline has issued the ticket, 081 for QF, 125 for BA etc. The ticket is made up of one or more flight coupons, one for each flight. A separate flight coupon is needed for each change of flight number in the course of a journey (transfer connection), each break of journey (stopover) or in the unlikely event that a passenger is booked to travel in different classes of service over different sectors during the course of a through flight. The electronic flight coupon is detached from the electronic ticket electronically at check-in and is retained by the transporting airline to claim the payment from the ticketing airline through the IATA clearing house. The transporting airline is not paid in advance and if the passenger is a no-show, they don't get paid. The payment is retained by the ticketing airline until such time that it is claimed by the transporting airline justified by a used electronic flight coupon.
@@Doug-ux4yr Yes. In addition to having a very wide general understanding and knowledge of many areas of airline matters, I was an expert in every aspect of reservations, ticketing and fare construction including the ability to calculate a fare (and issue a handwritten manual ticket) for the most complex journey that you could possibly imagine without the aid of a computer using the tariff manuals and a calculator.
Mate I had the EXACT same issue!! Qantas reward booking Singapore to Doha via Colombo for the 2022 FIFA World Cup. Sri Lankan Airlines had rescheduled the first leg so I called back to rebook. Little did I know that the idiots cancelled the ENTIRE booking just like you, so my Colombo to Doha leg did not exist. Just like yourself by the time I'd realised there was no reward seats available on that second leg as they'd cancelled it. I took Qantas all the way to the NCAT tribunal and they reimbursed me for my cash fare from Singapore to Doha directly given their mistake. I wasnt going to miss the World Cup and was determined to hold them accountable. Next time take them to NCAT, they'll suddenly want to make the situation better and apologise.
I’ve had a very similar thing happen when requesting one change to a qantas flight and they canceled the whole booking. Fixing it was a nightmare and took hours of my life I’ll never get back. I never got the equivalent in money or points. At the time I still had platinum status. So they really don’t give a shit.
Lmao now I think I understand why Finnair agents always force me to double check the itinerary from my end when making booking changes Whereas Qatar would just casually delete my return leg when rebooking me on the outbound one
yeah pretty much evwry fking airline, We flew the wrong way around the world to avoid qantas and latam to go to south america, it was fcking torture two 14 hour flights on klm, but better than the airlines that go to south america...scumbags. Its like they ditched all the good staff and got dogshit staff just for south american flights.
Glad you made it to Singapore but seriously dude, this video really stressed me out. To have all that stuff happen to you in Sri Lanka then the down pour in Singapore… Murphy’s law huh…. 😂
I know it's super duper en vogue to bitch about Qantas in Australia nowadays but mate you fucked this one up yourself. You tried to trick them to get a booking, then cancelled the part you know was necessary to get the Colombo originating flight. A bit of self reflection would do some good so this doesn't happen to you again. Could Qantas have handled the notification better? Sure. But it was your way of booking and rebooking that got it cancelled.
Tend to agree. the minute he explained the original booking it was obvious that would be the issue. That said the operators at QF call centres are generally just insanely bad. And then QF comes to the rescue with the cheap MH KUL-SIN ticket.
Use your ears next time bud, I clearly wasn’t trying to trick them, and in terms of self reflection? Yeah well, I make it pretty clear at the end that this was more a lesson learnt thing more than anything else. Anyway let the Alan Joyce fan club know I say hi.
![[Live] : ONE 169 วันนี้!! "อนาโตลี vs อูมาร์"](http://i.ytimg.com/vi/IK3YZVWuFJg/mqdefault.jpg)
Most under rated flight reviewer
🫡🫶🫶
True 🤷🏼♂️
Going to a Coldplay concert in Singapore before your friend gets to go in Melbourne is an absolute dick move that I myself would do in a heartbeat. My kind of guy 😂❤
The key point here is whenever you have done a flight change needing a re-issue of your eticket, make sure you receive the new eticket.
If you don't receive the eticket there's time to follow it up with the airline, rather than finding out the day prior or at the airport.
@flightformula Simon, one thing I have learned being in the travel booking side of the travel industry, whenever you cancel the first flight, it is expected that that the system will cancel all “down line” segments. If you start by telling them you want to keep those and verify it as you go on the service call, you can usually keep those intact…if you ever need any questions answered, please let me know to help you.
Glad to see you made it to SG. For reference and future rewards bookings - Anytime a booking is changed for ANY reason, the ticket needs to be reissued.
This is particularly important for OW partners like MH, CX and UL (even AY and JL) who can and will cancel the ticket if its not reticketed within 12-24hours.
There's even a whole email at QF setup for it. One of things I do anytime I touch an award flight is to make sure they understand it needs to be retiecketed immediately and if not within 12h, I'm calling them again.
Yeah this is all great info, thanks!
The edits are sooo good on your reviews, always 🤣
Thank you 🫶
Loved watching this! QANTAS did a similar thing to me too, was flying AKL-SYD on LATAM and then SYD-PER QANTAS, I got a text at 2am the night of the flight saying that I had been bumped out of Business on the SYD-PER leg so once I was checked-in for the LATAM flight to Sydney and in the lounge I spent an hour on the phone with QANTAS looking at other options to get to Perth and stay in Business, eventually got rebooked via Melbourne, got an e-ticket, flights were showing on the app. When checking in for the new flights at the domestic transfer area they said that our new booking had been cancelled and we were put back on the Economy flight, we also had no booking reference either despite the flights via Melbourne still showing in the app. After another hour looking at options and the poor lady spending ages trying to get ahold of the ticketing office we managed to get back on the original flights via Melbourne with an hour before the flight. Very stressful! That check-in lady was absolutely fantastic.
I never comment on TH-cam videos but the editing on this was so good. Love your reviews!! And sense of humor lol
'Deleted' a ticket is a strange expression. Obviously a ticket cannot be 'deleted'. A reservation for a specific flight can be cancelled. However, you can't just not use the first sector of a ticket. The fact that this was a reward ticket complicates matters, but if it was a paid ticket changing the country of origin of the ticket will change the currency in which the fare is assessed. The fare for the entire journey would have been assessed in HKD. In these days of e-tickets where you don't usually get to see the actual e-ticket, the fare construction information and the fare boxes etc these things are less clear than in the past in the days of manual tickets.
What surprises me though is that there was no apparent discussion concerning the refund of the first flight. It is difficult to accept that the agent would simply have cancelled off this sector without any mention of a fare adjustment following reissue of the ticket for a journey commencing in Sri Lanka rather than Hong Kong or discussion of any refund due in respect of the first sector. I am curious as to what you expected to happen in respect of the points redeemed for the first sector. Did you intend simply to loose the points redeemed for this sector or ?.
In view of the claim that the ticket was deleted, I am actually wondering if any ticket was actually issued in the first place. Were the points for this ticket ever actually deducted from your account or was this simply a reservation which lapsed as it was never ticketed?
I really enjoy your content! Can see you blowing up withe the algo picks up on it. I find the use of the memes or soundbites a little too dense in frequency across your videos however, sometimes - when you're just talking over some facts where there isn't any broll they're great, but sometimes the timing or how many of them is off and it feels forced. Only my 2c! Love the content and will keep watching eitherway!!!!
Simon you are the best 👌🏼
From start to finish your vlogs are humorous, informative and never, ever boring.
Big fan here 😁👍🏼
Hahaha cheers mate!
As someone who has booked a couple 'round the world' oneworld award trips with qantas in business..... always check your booking using the 'check my trip app' or by using the RJ or MH manage my booking to confirm you still have an e-ticket number. The qantas app is useless at showing accurate info.
My guess is the operator didnt cancel the CMB>SIN flight, but they would have cancelled the first one, and then didnt reticket the booking (happened a lot with me and qantas). You have to make sure theres an e-ticket number, and if not, start calling them to ticket it. They'll refuse at first if it's 48h+ away, but MH and QR will often only give qantas a 24-48h window before they cancel the booking if it's not reticketed, so keep calling back and demanding it.
This is all great info, cheers!
What is RJ MH and QR
Nice one Simon ... particularly liked that cut you did to the notes on climb and approach. 👌
One of the good things about being a TH-camr, is that when things go wrong on a trip, it generally makes for a better video (a silver lining, I guess).
Did you credit the Sri Lankan flight to a good frequent flyer scheme, like American or Alaska, or a crap one, like Qantas?
Love them or hate them, but Coldplay ain't worth that amount of stress.
Hahahaaha I think I agree
Annoyed this video wasn’t notified when it should have but saw the Coldplay mention so ha another very entertaining video and glad you enjoyed the concert after that drama thanks Qantas. Heading to Sydney to see them with my son and his girls and just looked at flights and mmm Xy but oh a classic reward in business so yep 18k points and coming back on Virgin for $85 ha ha so we will see how they perform if they don’t cancel my reward flight. Travel safe. John
Great vid once again, so entertaining! How do the Ozzie eu261 rules compare?
the memes and jokes are just so great man
Another banger, Simon. Love your videos all the way. Keep them coming! And Emirates at last next week!!
The SKYPE cat vibing. 😂
Great Video, What software do you use for editing?.
Two reactions:
1. This is a big case of ensh**tification of Qantas
2. We lose track of the fact that international travel on the spur of the moment is such a big privilege
you are hilarious. Love the editing, keep it going!
congrats on 10k =]
Thank you so much 😀
The video epitome of "It be like that sometimes"
Good on you for making decisive decisions and acting quick!
I indeed enjoy every of your videos! So great😊 and all those memes are insane. I wonder how the other seatmate react when secs is discussed😂😂😂!?!?!
bro how do you always have points here and there if you don't pay for business class fares?
Business spend my man
So you put your business expenses on your credit card, I did wonder too. For us plebs we can never build points that fast without a business.@@FlightFormula
How do you always come up with these memes😂 i love em keep em coming
My favourite Flight review Channel! Well done on getting to Singapore with all the mayhem!
Thanks a ton!
your account is my favourite youtube find. so niche i love it
Nice work. Telling a story is great content.
Honestly my favourite TH-camr at the moment, editing and personality top tier.
Mate I had the exact same problem!! Qantas reward booking on Sri Lankan Singapore to Doha via Colombo in 2022 for the FIFA world cup.
Sri Lankan had rescheduled the first leg, but they cancelled the ENTIRE booking just like you!!
By the time I'd realised a month later there were no remaining reward seats on the Colombo to Doha leg!!
How was I gonna get to the World Cup??
I took Qantas all the way to NCAT and they were found responsible. I had them fully reimburse my Singapore to Doha direct flight which cost me thousands of $$$.
No way I was gonna miss the World Cup!!
The KEY POINY is be careful when taking advice from folks on You Tube, many have very little knowledge of airlines rules and even less care. Always read the rules and conditions and at least be aware of how multi leg flights work, and as far as this young man is concerned let us just say he is a lucky man.
As a now retired person with a long airline ticketing and business travel background, I agree with you. Another point I would like to make is since the introduction of e-tickets passengers don't get to see the actual e-ticket only the itinerary style presentation of the information in the app or printout. A lot of younger people probably have no real idea of what a physical ticket actually looks like or actually is and that the equivalent of the old physical ticket complete with flight coupons and fare construction information actually still exists in electronic form. Many believe that the itinerary style printout of their booking or even their boarding card is their ticket and have no idea, or a totally incorrect idea, of how payment is claimed by one airline in respect of a passenger that they have transported holding the ticket of another airline. The ticket is the document now existing in electronic form only with a 13 (or 14 if you include a check digit) number starting with the three digit numerical code for whatever airline has issued the ticket, 081 for QF, 125 for BA etc. The ticket is made up of one or more flight coupons, one for each flight. A separate flight coupon is needed for each change of flight number in the course of a journey (transfer connection), each break of journey (stopover) or in the unlikely event that a passenger is booked to travel in different classes of service over different sectors during the course of a through flight. The electronic flight coupon is detached from the electronic ticket electronically at check-in and is retained by the transporting airline to claim the payment from the ticketing airline through the IATA clearing house. The transporting airline is not paid in advance and if the passenger is a no-show, they don't get paid. The payment is retained by the ticketing airline until such time that it is claimed by the transporting airline justified by a used electronic flight coupon.
@@Ben-xe8ps YES, old school travel agent - most travel consultants do not know this, let alone ordinary people and the new you tube experts LOL.
@@Doug-ux4yr Yes. In addition to having a very wide general understanding and knowledge of many areas of airline matters, I was an expert in every aspect of reservations, ticketing and fare construction including the ability to calculate a fare (and issue a handwritten manual ticket) for the most complex journey that you could possibly imagine without the aid of a computer using the tariff manuals and a calculator.
the editing is top tier ahaha
Hahaha cheers
I like your style Mr Simon.
Cheers mate!
The highlighter yellow suitcase is slick what is it?
Hello gorgeous! ❤❤
p/s how did u get Coldplay concert tickets?? 😂😂
how did you find the new malaysia airlines economy class seats?
im in love with this bloke...
Mate I had the EXACT same issue!!
Qantas reward booking Singapore to Doha via Colombo for the 2022 FIFA World Cup.
Sri Lankan Airlines had rescheduled the first leg so I called back to rebook. Little did I know that the idiots cancelled the ENTIRE booking just like you, so my Colombo to Doha leg did not exist.
Just like yourself by the time I'd realised there was no reward seats available on that second leg as they'd cancelled it.
I took Qantas all the way to the NCAT tribunal and they reimbursed me for my cash fare from Singapore to Doha directly given their mistake.
I wasnt going to miss the World Cup and was determined to hold them accountable.
Next time take them to NCAT, they'll suddenly want to make the situation better and apologise.
Looking forward to that emirates first class 5th freedom route video
I’ve had a very similar thing happen when requesting one change to a qantas flight and they canceled the whole booking. Fixing it was a nightmare and took hours of my life I’ll never get back. I never got the equivalent in money or points. At the time I still had platinum status. So they really don’t give a shit.
I have 300,000 Qantas points. Could I go in business class to New York from Melbourne ?
If yes, what’s the best way to do it?
Is next week’s video about your seat mate’s discussion?
Where are the booing tools you keep meny please. Also another nice clip
“That’s why he’s the goat… the GOAT!”
Lol great video as always (tho sorry qantas screwed you over...)
🫶
We pray + flifil out of 10?
Lmao now I think I understand why Finnair agents always force me to double check the itinerary from my end when making booking changes
Whereas Qatar would just casually delete my return leg when rebooking me on the outbound one
The ultimate Qantas experience
Have you got travel insurance to cover these type of stuff mate
Nice story telling
Did you get a refund
Nice ! :)😊
This is known in the travel industry as Joycing a passenger.
Fun experience 😂
How about Galle in Sri lanka for you ?😊
As an Australian I would not fly on Qantas unless its the only option.
coldplay concert no thanks 🤣
metallica concert for me😈
what an adventure! haha
just wondering if you copped the flu or got sick from all that stress because i for sure will if i were to go through that 😂
Hahaha that did use to happen but now I just go ham with the hand sanitiser and seem to be fine
@@FlightFormula i guess the hand sanitiser came in clutch hahaa
21 Aug Blr to Sydney- business class .. they cancelled my flight and delayed it to 22 Aug 😂😂
The moral of the story is to AVOID flying Qantas - ANYWHERE! A once great airline is now the pits.
yeah pretty much evwry fking airline, We flew the wrong way around the world to avoid qantas and latam to go to south america, it was fcking torture two 14 hour flights on klm, but better than the airlines that go to south america...scumbags. Its like they ditched all the good staff and got dogshit staff just for south american flights.
Next flight emirates first ek404?
¿Maybe?
I can always spot an aussie lad when travelling purely based on their short length and haircut
This bloke is going somewhere
The good thing is you will probably remember this for the rest of your life,
and had plenty to brag about with your mates.😝
Glad you made it to Singapore but seriously dude, this video really stressed me out. To have all that stuff happen to you in Sri Lanka then the down pour in Singapore…
Murphy’s law huh…. 😂
His secs life??? 😭😭 9:39
Bruh it was wild
ahhhhhhhhh classic qantas
I’m only 2min in and this is brilliant (and a hot mess… not you obvs)
Omg the dude on the scooter
Always Babysit Your Award Tickets.
Qantas needs to reimburse you for those flights as that is a breach of contract.
Typical qantas judging by the title
lol
Random comment: I love your hairy legs! Don't ever shave 'em!
Most men don't shave them .....
@@JJ-vy2rh Not here in the US, which is really disappointing.
Pretty Seggsee eh.
KLIA 1 is ok
KLIA 2 hell spawn
KLIA2 is a viiiibe
I know it's super duper en vogue to bitch about Qantas in Australia nowadays but mate you fucked this one up yourself. You tried to trick them to get a booking, then cancelled the part you know was necessary to get the Colombo originating flight. A bit of self reflection would do some good so this doesn't happen to you again. Could Qantas have handled the notification better? Sure. But it was your way of booking and rebooking that got it cancelled.
Tend to agree. the minute he explained the original booking it was obvious that would be the issue.
That said the operators at QF call centres are generally just insanely bad.
And then QF comes to the rescue with the cheap MH KUL-SIN ticket.
Use your ears next time bud, I clearly wasn’t trying to trick them, and in terms of self reflection? Yeah well, I make it pretty clear at the end that this was more a lesson learnt thing more than anything else.
Anyway let the Alan Joyce fan club know I say hi.
@@FlightFormula What AJ fanclub. You do know he hasn't been CEO for 360 days now.
Coldplay is one of the most overrated bands ever. Sickly sweet pop ballads. I'd go for free, but I'd never pay to see them
He is so hot
FIRST OMG
I don't want to burst your bubble but...
@@FlightFormula Bubble butt... gigity
Quntas is the worst
Lol