*This replaced a smaller Keurig that I owned for 6 years **MyBest.Kitchen** I wanted the convenience of the water receptacle and while this unit is much larger than the previous one, I'm very happy with my purchase. The only downside to this larger model is having to move it from under the cabinets to place the pod and refill it. I was able to rectify this by purchasing glide mats for small appliances. Now, it's perfect!*
I panicked when the orange light kept flashing after the rinse was over. But this video helped me a lot to realize that when that happens just keep repeating the rinse process then it will stop flashing eventually. Very helpful!
Tip to get rid of orange steam button, on the rinse cycle you have to wait for the water to completely empty out of the water tank and the rinse cycle finish for it to reset the steam button from orange to white. When you run the rinse cycle and the machine stops, press the steam button again to purge any remaining water from the machine and tank. The light will switch off.
Mysterious. I add this comment in case anyone else runs into the same problem. The steam light started blinking orange after frothing milk as usual. The machine is
I can't get this to work. The right hand button has been flashing for months (I never use the frother) and I think the flashing light means it needs descaling? I've tried descaling before by running descaler through the tank ad if making a coffee. My machine isn't a year old yet. Anyone got advice please?
I'm in the same position. Right side light flashing and I haven't been able to work out what this means and smeg haven't replied to emails. I'm trying descaling.
Please do not use white vinegar. Vinegar can damage the internal parts of the coffee machine, especially the seals and the rubber gaskets. In addition, the smell and taste may remain for a long time in the espresso machine. Please watch the video and use the recommended or a similar descaler with the recommended mix.
Don't be surprised if at first (1:15) only steam comes out with very little water, this will only last a few seconds, then it should be dispensing water as in video.
Should we use the entire bottle mentioned, which fills the container half way then fill the rest with water? I've seen some people use the smaller descaling bottle solutions. Just one small bottle and it seems to work. Meanwhile this bottle has a lot of solution in it. Please advise.
I hate having to descale my Smeg machine. Absolute pain and never as easy and straightforward as the manual implies. Its the only thing I hate about this product...
We are sorry about the issues you are experiencing. Please contact Smeg after sales service. You can find the contact information in the warranty booklet that came with the appliance.
I can’t make double espresso any more with my coffee machine and am very, very disappointed as I love the machine. Could you let me know what might be the solution?
We are very sorry to hear about the issues you are experiencing. Please reach out to the local service company in your country. You will find the information in the warranty booklet that came with the appliance.
Whenever I activate clean mode and I wait for the sequence of buttons to stop flashing, I tun on the steamer and it doesn't work. Water comes out of the steamer at a pulsing rate but then when I switch to the other part nothing happens, just the single and double buttons flash. Happens every time
We are sorry to hear that this happening. Please reach out to your local service department. You will find all the information in your warranty booklet.
Elisabeth, thank you for your question. First of all, please make sure that you set your water hardness correctly. This is explained on page 16 of the manual. Depending on this setting, the espresso machine will warn you when it needs to be descaled. The steam button will light up in orange.
We are sorry to hear that this is happening. We haven't heard about this from another customer before. We would recommend to descale the entire unit again but instead of using a descaling solution, just use water.
After turning the steam valve to steam position one cup button flashing and water’s just coming from the frother not the boiler.What am i doing wrong?Thanks
Sorry about the late reply. So during the descaling, only the steam button on the right should be flashing in orange. As shown in the video, it is normal that the descaling solution is coming out either through the grouphead or the frother depending on your steam valve setting.
I used to love this coffee machine, but I'm very disappointed in the last few months. Plus, 2 years ago, this video tutorial was not available and the Steamer Descaler was not suggested in the user manual. Our steaming button has been flashing for quite a long time and now, we can't even make a double-espresso... Love the brand but customer service is questionable...
Dear Serge, We are sorry to hear about your coffee maker. We recommend the steamer descaler as it is one of the best ones on the market but other descalers will work as well. Descaling the unit with a descaler is still better than not descaling it at all or waiting for too long until the next descaling. Please try descaling the unit properly several times in a row over the course of several days. Hopefully that will solve your problem as it will hopefully get rid of any limescale build-up.
Damn SMEG, I did exactly as video but rescaling does not start! Coffee buttons start flashing together! Hire adequate UX researchers! I will throw this machine away simply because I cannot descale it!
I watch this video every time when I descale my machine ୧😂୨
Hahahha me too !
Same
Yup same here 😊
Me2
Moi aussi!! Merci 🤗
*This replaced a smaller Keurig that I owned for 6 years **MyBest.Kitchen** I wanted the convenience of the water receptacle and while this unit is much larger than the previous one, I'm very happy with my purchase. The only downside to this larger model is having to move it from under the cabinets to place the pod and refill it. I was able to rectify this by purchasing glide mats for small appliances. Now, it's perfect!*
I panicked when the orange light kept flashing after the rinse was over. But this video helped me a lot to realize that when that happens just keep repeating the rinse process then it will stop flashing eventually. Very helpful!
Tip to get rid of orange steam button, on the rinse cycle you have to wait for the water to completely empty out of the water tank and the rinse cycle finish for it to reset the steam button from orange to white. When you run the rinse cycle and the machine stops, press the steam button again to purge any remaining water from the machine and tank. The light will switch off.
I've rinsed it now twice with full tank of water until empty. Still orange lights flashing. Any ideas what I can do?
Thank you so much. I sort of worked it out by trial and error the first few times. This video at last will help so many others. Once again,thank you.
Thank you for this tutorial. saving lots of frustration to figure it out
You are very welcome. Glad we could help.
Mysterious. I add this comment in case anyone else runs into the same problem. The steam light started blinking orange after frothing milk as usual. The machine is
Followed and worked as shown! Thank you!
We are glad to hear that it was helpful. Enjoy your espresso!
This process does not work, maybe make a machine that has a cleaning button that runs the process automatically instead of a complex sequence...
Finally a video. Thanks!!
You are very welcome.
I can't get this to work. The right hand button has been flashing for months (I never use the frother) and I think the flashing light means it needs descaling? I've tried descaling before by running descaler through the tank ad if making a coffee. My machine isn't a year old yet. Anyone got advice please?
I'm in the same position. Right side light flashing and I haven't been able to work out what this means and smeg haven't replied to emails. I'm trying descaling.
Vielen Dank es hat funktioniert ❤!!
l saved this! Love SMEG!
We are glad that it was helpful to you. Enjoy your day!
A much needed video. What solution do you suggest? Can we use a 50/50 white vineger/ water mix or a 20/80 vinegar water mix?
Please do not use white vinegar. Vinegar can damage the internal parts of the coffee machine, especially the seals and the rubber gaskets. In addition, the smell and taste may remain for a long time in the espresso machine. Please watch the video and use the recommended or a similar descaler with the recommended mix.
Whenever the descaling light comes on.
Don't be surprised if at first (1:15) only steam comes out with very little water, this will only last a few seconds, then it should be dispensing water as in video.
Thanks for the video very helpful!
We are glad that it was useful. Enjoy the rest of your weekend!
Should we use the entire bottle mentioned, which fills the container half way then fill the rest with water? I've seen some people use the smaller descaling bottle solutions. Just one small bottle and it seems to work. Meanwhile this bottle has a lot of solution in it. Please advise.
Thank you for your question and we are very sorry about the delayed reply.
We recommend to use minimum 1/3 of the Swiss Steamer bottle.
I hate having to descale my Smeg machine. Absolute pain and never as easy and straightforward as the manual implies. Its the only thing I hate about this product...
We are sorry to hear this. We hope that this tutorial will help and make the process easier.
I’ve done this but my double espresso button is still stopping halfway through. Is that a descale issue?
We are sorry about the issues you are experiencing. Please contact Smeg after sales service. You can find the contact information in the warranty booklet that came with the appliance.
I have the same problem. Have you found a solution?
I reuse the water to descale my Smeg kettle too!
why is it important to descale?
Thank you for your question. Please have a look at the website from Durgol: www.durgol.com/int/descaling-tips/limescale-facts/#why-descale
Thank you!!
I can’t make double espresso any more with my coffee machine and am very, very disappointed as I love the machine. Could you let me know what might be the solution?
We are very sorry to hear about the issues you are experiencing. Please reach out to the local service company in your country. You will find the information in the warranty booklet that came with the appliance.
fill up water tank about half way - so I basically needs a whole bottle of solution for one desclaing process? Or one bottle is not even enough?
About 1/3 of the water tank is fine as well. We just want to make sure that you use enough rescaling liquid.
Buy Durgol Swiss Steamer Descaler here:
USA: amzn.to/34zeoV7
UK: amzn.to/2PF0ywr
Canada: amzn.to/34E3LAH
Europe?
Please have search for Durgol Swiss Steamer Descaler in your country.
Whenever I activate clean mode and I wait for the sequence of buttons to stop flashing, I tun on the steamer and it doesn't work. Water comes out of the steamer at a pulsing rate but then when I switch to the other part nothing happens, just the single and double buttons flash. Happens every time
We are sorry to hear that this happening. Please reach out to your local service department. You will find all the information in your warranty booklet.
How often should I do this ? I drink 1 coffee a day
Elisabeth, thank you for your question. First of all, please make sure that you set your water hardness correctly. This is explained on page 16 of the manual. Depending on this setting, the espresso machine will warn you when it needs to be descaled. The steam button will light up in orange.
The solution stopped coming out from the grouphead after closing the steam valce the second time...does anyone know why this happens?
Should orange light be flashing during the descaling process??
We would have to check again but we believe so. As long as it is descaling as shown in the video, you are okay.
Video was great, but now I can still taste the solution in my drink after 3 rinses.... any suggestions?
We are sorry to hear that this is happening. We haven't heard about this from another customer before. We would recommend to descale the entire unit again but instead of using a descaling solution, just use water.
After turning the steam valve to steam position one cup button flashing and water’s just coming from the frother not the boiler.What am i doing wrong?Thanks
Thank you for your question. Does this happen during the descaling process or during normal use?
@@MyApplianceGuide during descaling
Sorry about the late reply. So during the descaling, only the steam button on the right should be flashing in orange. As shown in the video, it is normal that the descaling solution is coming out either through the grouphead or the frother depending on your steam valve setting.
I used to love this coffee machine, but I'm very disappointed in the last few months. Plus, 2 years ago, this video tutorial was not available and the Steamer Descaler was not suggested in the user manual. Our steaming button has been flashing for quite a long time and now, we can't even make a double-espresso... Love the brand but customer service is questionable...
Dear Serge,
We are sorry to hear about your coffee maker. We recommend the steamer descaler as it is one of the best ones on the market but other descalers will work as well. Descaling the unit with a descaler is still better than not descaling it at all or waiting for too long until the next descaling.
Please try descaling the unit properly several times in a row over the course of several days. Hopefully that will solve your problem as it will hopefully get rid of any limescale build-up.
Може ли да почистя с лимонова киселина
Come si fa per chiudere macchina caffè smeg
Is it normal for the red steam light to be on and flashing during the descale? Thankyou
Thank you for your question. Yes that is normal. It shows that the descaling is still in process.
How much
The prices vary depending on the country you live in. Please reach out to a local dealer in your country.
🧿🙏
Damn SMEG, I did exactly as video but rescaling does not start! Coffee buttons start flashing together! Hire adequate UX researchers! I will throw this machine away simply because I cannot descale it!
We are sorry to hear about the issues you are experiencing. Please reach out to the local after sales service company in your country.
Not the best instructions
We are sorry to hear this. Do you mean the instructions in the book or in this video?