Hi Philip, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the brightness of the monitor. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3n1VMfn Binu_HP Social Media Tech Support
Is it possible to have a one-cable setup? RIght now, the monitor is providing power + peripherals to my laptop through one USB-C connection. Need to use a second USB-C connection to use the monitor as an external display. Wondering if one cable can accomplish all of the above :) Love the video, it helped a lot!
That is weird. Did you resolve that issue? At minute 2:15 it shows the DP logo on the USB-C port and talks about the video support. Maybe your laptop does not support DP Alt Mode?
@@oatamnapvt nope. The only thing I’ve discovered is that it’s possible to connect several displays to Air M1 by using some adapters that support technology DisplayLink. But I haven’t tried that yet.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the refresh rate of the monitor. I will do my best to assist you. It has a Refresh Rate of 60 Hz. Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to update the firmware of your monitor. I will do my best to assist you. Please update the firmware from here: ftp.hp.com/pub/softpaq/sp140501-141000/sp140850.exe Binu_HP Social Media Tech Support
@@gbpluspcrepair gave up and just bought a Creative Pebble V2 USB-C Powered Desktop Speakers and put them right behind the monitor. They blow away the old HP speaker. Plus it has Bluetooth so I can cast music from my iPhone.
@@GBPlusPCRepair1 I have no regrets. Probably 5x better than my HP version. Only additions tip is I bought these so because they can be powered off USB. But they kept going to sleep and I had to reconnect to the point I just plugged them in to a wall outlet and connected with my internal sound card.
Hello Team, when I received the desktop. The connector at the back of screen where we connect the stand is not upside down, it's sideways. It there a way we can adjust it ?
Hi Lukesh, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the connector of the stand. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Ermal, thanks for contacting HP Global Social Media Support! It is not necessary to watch the video! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Jiacheng, thanks for contacting HP Global Social Media Support! I understand that you need to purchase VESA mount adapter. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
Does anyone know how to update the firmware of these monitors. I bought two of them second hand and one seems to be HD. The other one is simply not as clear.
Hi Marioz, thanks for contacting HP Global Social Media Support! I understand that you need to know about connecting external speakers to your monitor. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Is there any protected cealing on the screen? I just bought this screen and i dont understand, is there any extra cealing or the screen is ready to use!
For daisy chaining: Does anyone know if it has to be the primary monitor (i.e. the one with DP Out) that provides data & video to/from the input source (via USB-C)? I am asking, because I already own a monitor with a USB-C PD and hub functionality, but only one DP IN port. I would like to keep using that one instead of the USB-C on the HP Z27 G3 monitor.
Hi Phil, thanks for contacting HP Global Social Media Support! I understand that you need to know about daisy-chain monitors. I will do my best to assist you. Please refer this document as it may help you: bit.ly/3utkd63 Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP! We are delighted to hear that the video has helped you setup the monitor! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about enabling monitor speakers. I will do my best to assist you. If the built-in speakers on the monitor do not produce sound, perform each step that follows, testing for sound after each step, until you can hear sound: Close the software program you are using that is missing the sound. Test for audio using another software program. If the sounds are normal when using other software programs, the issue is with the software on the computer, and not the speakers in the monitor. If the sound is missing from other software, continue using this procedure. Check the cable connection. If the monitor-to-computer connection is a VGA cable (usually blue on both ends), an additional audio cable is needed between the monitor and the computer. Check that the audio cable is connected properly. Try to adjust the volume higher using the monitor front-panel volume button. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to find audio or speaker settings and enable the speakers. Adjust the volume higher in Windows from the computer. Click the volume icon on the taskbar (lower right corner of the screen next to the time), and raise the volume to about 75%. Regards, HP Support
@@HPSupport same problem here, the two mounting holes on the VESA plate do not align with the VESA screw holes on the monitor side per step 3 in page 8.
@@HPSupport This is pretty pathetic support. It did not address the actual issue. I'm setting up this monitor and as others have stated. after removing the piece in page 5 as instructed it's the screw holes don't fit right side up or upside down. Pretty sad if HP didn't realize this during testing unless there is something else missing here.
I managed to figure something out. I still don't think this is the right way of doing this but it works, but I removed the metal piece from the inside of the plastic housing of the stand mount that says to remove from stage 1 in page 8. The vesa plate can then be attached to that. It will be at an angle but it will work. I don't know why the vesa mount wasn't designed in a different way, but this is the stupidest vesa mount I've ever seen. I'm pretty sure someone in their engineering design team over looked this.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your monitor as it is not turning on. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6059YoD0T Regards, HP Support
‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’ Numbers 6:24-26 NLT
Hi Etukla, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your monitor. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/480aGWx Binu-HP Social Media Tech Support
![เปิดบ้าน โคตรสวย ป๋องกพล รู้จักตั้งนาน เพิ่งรู้ว่ารวย!!! l [Nickynachat]](http://i.ytimg.com/vi/tmgCF_2HfYI/mqdefault.jpg)
Hi Philip, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the brightness of the monitor.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3n1VMfn
Binu_HP Social Media Tech Support
Is it possible to daisy chain an M2 or M3 MacBook Pro to this Monitor?
4:26 can I rotate the Z24q as well? I can't quite tell what you are doing before turning it so easily
Is it possible to have a one-cable setup? RIght now, the monitor is providing power + peripherals to my laptop through one USB-C connection. Need to use a second USB-C connection to use the monitor as an external display. Wondering if one cable can accomplish all of the above :) Love the video, it helped a lot!
That is weird. Did you resolve that issue? At minute 2:15 it shows the DP logo on the USB-C port and talks about the video support.
Maybe your laptop does not support DP Alt Mode?
is it possible to chain two monitors for MacBook Air M1?
u found the answer?
@@oatamnapvt nope. The only thing I’ve discovered is that it’s possible to connect several displays to Air M1 by using some adapters that support technology DisplayLink. But I haven’t tried that yet.
7:58 are your testing laptop gpu or igpu support this config?
Thanks for the help! Got this monitor today and thanks for the tutorial! :)
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the refresh rate of the monitor.
I will do my best to assist you.
It has a Refresh Rate of 60 Hz.
Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to update the firmware of your monitor.
I will do my best to assist you.
Please update the firmware from here: ftp.hp.com/pub/softpaq/sp140501-141000/sp140850.exe
Binu_HP Social Media Tech Support
What is HP option to mount speakers as in previous z monitors? None are shown on HP.
Any update on this? I have the speaker bar, yet there are no mounting instructions? Thanks for any input on this.
@@gbpluspcrepair gave up and just bought a Creative Pebble V2 USB-C Powered Desktop Speakers and put them right behind the monitor. They blow away the old HP speaker. Plus it has Bluetooth so I can cast music from my iPhone.
@@bryantjenks3598 thanks for the tip! How do they sound overall?
@@GBPlusPCRepair1 I have no regrets. Probably 5x better than my HP version. Only additions tip is I bought these so because they can be powered off USB. But they kept going to sleep and I had to reconnect to the point I just plugged them in to a wall outlet and connected with my internal sound card.
Hello Team, when I received the desktop. The connector at the back of screen where we connect the stand is not upside down, it's sideways. It there a way we can adjust it ?
Hi Lukesh, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the connector of the stand.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
I didn't watch this tutorial before opening the box, so I just took out the monitor by the wrap. Do you think I have damaged it?
Hi Ermal, thanks for contacting HP Global Social Media Support!
It is not necessary to watch the video!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi, Can I ask what if I lost the VESA mount adapter? Can I re-purchase the adapter itself on any official website? (btw, I'm located in Australia)
Hi Jiacheng, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase VESA mount adapter.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Does anyone know how to update the firmware of these monitors. I bought two of them second hand and one seems to be HD. The other one is simply not as clear.
This monitor doesn’t have 3.5 mm audio connector ? How should I connect external speakers ?Thanks
Hi Marioz, thanks for contacting HP Global Social Media Support!
I understand that you need to know about connecting external speakers to your monitor.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
My monitor constantly dims out, tried to increase brighness using the inbuilt button but that doesn't work
Is there any protected cealing on the screen? I just bought this screen and i dont understand, is there any extra cealing or the screen is ready to use!
+Plumayray The screen should be ready to use.
For daisy chaining: Does anyone know if it has to be the primary monitor (i.e. the one with DP Out) that provides data & video to/from the input source (via USB-C)? I am asking, because I already own a monitor with a USB-C PD and hub functionality, but only one DP IN port. I would like to keep using that one instead of the USB-C on the HP Z27 G3 monitor.
Hi Phil, thanks for contacting HP Global Social Media Support!
I understand that you need to know about daisy-chain monitors.
I will do my best to assist you.
Please refer this document as it may help you: bit.ly/3utkd63
Binu_HP Social Media Tech Support
Just set it up. Thank you for your help :)
Hi there, thanks for contacting HP!
We are delighted to hear that the video has helped you setup the monitor!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - HP Social Media Tech Support
This channel still uploads?!
Hi,
is it compatible with the new generation of apple macbook pro M1?
+Ionut Silviu This monitor is compatibility with a Mac or PC via a single USB-C cable.
how can i Start the Inbuilt speaker in monitor
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about enabling monitor speakers.
I will do my best to assist you.
If the built-in speakers on the monitor do not produce sound, perform each step that follows, testing for sound after each step, until you can hear sound:
Close the software program you are using that is missing the sound. Test for audio using another software program.
If the sounds are normal when using other software programs, the issue is with the software on the computer, and not the speakers in the monitor. If the sound is missing from other software, continue using this procedure.
Check the cable connection. If the monitor-to-computer connection is a VGA cable (usually blue on both ends), an additional audio cable is needed between the monitor and the computer. Check that the audio cable is connected properly.
Try to adjust the volume higher using the monitor front-panel volume button.
Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to find audio or speaker settings and enable the speakers.
Adjust the volume higher in Windows from the computer. Click the volume icon on the taskbar (lower right corner of the screen next to the time), and raise the volume to about 75%.
Regards,
HP Support
How much power does it output to macbook when connected with usb c?
+Firzok Nadeem Please refer 'Power' under the specifcation page to get this information: bit.ly/3gIpOiK
65w
Why doesnt VESA mount fit ?
Its impossible to install that.....
Have you installed it? I can't either! As if there's a missing accessory
@@hectorramirez2211 same, maybe they didn't show it as part of this video because they couldn't figure it out either.
How do you detach the monitor stand from the monitor?
+Suni yah Please refer page number 7 of the user manual to know about removing the stand: bit.ly/3nqmcnh
How do you disable Eye Ease?
+ExposedSagi Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3JzGoh1
@@HPSupportno information about disabling it
The vesa mount adapter doesnt fit. Way to overcomplicate simple things. Returning the monitor.
+Mohan Kodali Please refer page number 5 of the user manual to know about setting up the monitor: bit.ly/3nqmcnh
@@HPSupport same problem here, the two mounting holes on the VESA plate do not align with the VESA screw holes on the monitor side per step 3 in page 8.
@@HPSupport Followed the manual and it still doesn't fit, the holes don't align.
@@HPSupport This is pretty pathetic support. It did not address the actual issue. I'm setting up this monitor and as others have stated. after removing the piece in page 5 as instructed it's the screw holes don't fit right side up or upside down. Pretty sad if HP didn't realize this during testing unless there is something else missing here.
I managed to figure something out. I still don't think this is the right way of doing this but it works, but I removed the metal piece from the inside of the plastic housing of the stand mount that says to remove from stage 1 in page 8. The vesa plate can then be attached to that. It will be at an angle but it will work. I don't know why the vesa mount wasn't designed in a different way, but this is the stupidest vesa mount I've ever seen. I'm pretty sure someone in their engineering design team over looked this.
Hi mines just doesn’t turn on for for some reason
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your monitor as it is not turning on.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6059YoD0T
Regards,
HP Support
Can this monitor run a refresh rate of 23.976 or 24 Hz in Windows?
Are u real hp supporter
‘May the Lord bless you and protect you. May the Lord smile on you and be gracious to you. May the Lord show you his favor and give you his peace.’
Numbers 6:24-26 NLT
Looks like it,s not as good as previous gen z27 , monitor stand is a minus
@omarchafa this new one is made out of aluminum
Nope, this doesn't work at ALL!
Hi Etukla, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your monitor.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/480aGWx
Binu-HP Social Media Tech Support