Isuzu D-MAX & MU-X: DON'T BUY in 2023 | Auto Expert John Cadogan
ฝัง
- เผยแพร่เมื่อ 23 ก.ย. 2022
- Save thousands on any new car (Australia-only): autoexpert.com.au/contact
OLIGHT discount! (These are awesome.)
bit.ly/3zF5hCQ
12% off: Use code AEJC
Bluetti portable power solutions: www.bluettipower.com.au/?ref=...
Help support my independent reporting, securely, via Patreon: www.patreon.com/user?u=54778969
Podcast (audio-only version, for listening in the car, etc.): anchor.fm/autoexpert
Save thousands on any new car (Australia-only): autoexpert.com.au/contact
AutoExpert discount roadside assistance package:
247roadservices.com.au/autoex...
Did you like this report? You can help support the channel, securely via PayPal: www.paypal.com/cgi-bin/webscr... - ยานยนต์และพาหนะ
I have had a DMax for 17 years with 280000 km. Isuzu dealer support in Thailand is top draw. Very fair prices and service .
I live in Europe and am not looking for a car, but I watch this channel because you're probably the only "journalist" who is trustworthy. The tonnes of useful information you provide is also great
Yes , he is the MASTER of car videos !!!!! Cheers from Germany
Yup. The bitter sarcasm is sooooo good. 👍🏻👍🏻👍🏻👍🏻👍🏻🤣🤣🤣
I watch because I want to find out where Dingo piss creek is
@@shanehoy3793 Dingo Piss Creek is not a place, it's a state of mind. It's bogan nirvana, and most of us can only dream of it or die trying to find it ❤️
@@tomparker5000 see ya there on the long weekend mate 👍
The engine is a 4JJ1 , the fuel system is denso. The pump won’t have failed , it will be the suction control valve issue , had it gone over pressure the protection valve may have tripped. Without the code that was registered ,it’s either going to be over pressure or under pressure. A suction control valve is about $200 and $150 odd to fit. Suction control valves are a solenoid that wears out. They can be fault out of the box or last 200k+. Ask for the old pump back (if removed) and take to a reputable diesel injector remanufactured for a bench test . If Isuzu have replaced a complete pump and the bench test proves it was just a SCV then let the shitfuckery begin. Unfortunately we look after a fleet of these shit boxes and it has always been a suction control valve or clogged fuel filter, have not replace one pump yet.
Dealers will not repair an assembly down to component level, a gearbox fault is a full new gearbox, HP pump fault is a complete new pump, worn brushes in an alternator is a whole new alternator. They are parts jockeys not 'service' techs.
The SCV has been an ongoing issue for years.
@@raygale4198 except the scv is an available part
@@raygale4198 Do you work for a dealership? The SCV does not require a pump to be removed . It can easily be done insitu. You can buy the part separately as it’s classified as a consumable item. Do you want the genuine part number. If a dealership can’t do this simple repair, then they shouldn’t be a dealership. When I worked at a dealership, we often rebuilt major components. The only reason why Isuzu would charge $4000 is because they can get away with it. People have this notion in their head that it’s a genuine Isuzu part. It’s not made by Isuzu it’s made for Isuzu by Denso.
@@Ozsmallbore ever since common rail was mass produced, SCV have been the weakest link. The pumps themselves last for eons, it’s the fast acting fuel delivery solenoid that wears out. The only real issue except SCV is drive seals hardening and with sucking oil or letting diesel into the crankcase.
A mate of mine was working at the local BMW dealership in the service department. We are customers at this dealership. The dealership had a moto “ the salesman will sell you your first car and the service department will sell you your next” Service was certainly one of the reasons we stuck with the brand.
Nice one, after sales is a major issue and that motto is great to hear.
You stayed with bmw because they tell you to buy a new car when they service it? That's not a good thing dude.
@@AdmissionGaming Thats definitely how his comment reads.. surely cant be right?
@@marchbmx the cost of servicing a BMW, you’ve basically paid for it already anyway
John, please do an episode on which car manufacturers do a better job in this situation, scores out of 10 could be interesting 🤔
John, you are a legend. Love your work. Isuzu should probably show this to their management team.
And I will buy a fully loaded Isuzu D-Max AT35 anyway.
Mate, just got onto your channel and really enjoying your content. I appreciate the consumer advocacy you're putting in here. Very well put. I hope your channel grows so these corporations really get the message. When news of their poor treatment gets 100k hits on your TH-cam channel.
Love your videos. Thanks for standing up for Darryl. I am a Isuzu owner and fan as I have had a faultless run, but this sort of action worries me. How come your workshop is clean?
I don’t know about the Isuzu but you’ve got a decent power to weight ratio John!! Great work promoting resistance exercise. The science behind it is very settled!!
Great video John. Hopefully this video and/or your advice helps old mate out with getting his Ute fixed.
Your comments about strength training is one of the best things you have ever said! I also believe that general lack of fitness and muscle loss is the main reason why so many Australians buy that SUV instead of buying a 'proper' car which requires one to use those quads and core strength to get in and out.
I trust that the $ 4,000 part also includes a large tub of Vaseline. It appears the price of OEM parts in Australia is abominable considering that the source (S. E. Asia) is relatively close to Australia. Isuzu left Canada about 20 years ago.
Customer service is everything! Looking after that one customer could equate to more vehicle sales. I work for myself with a tilt tray tow truck. I’ve been in business for 5 years now and it’s been around 4 years since I last advertised my business. Word of mouth is the ultimate in advertising and getting new clients. Love your work John 👍
Customer service is not in Isuzu Ute's vocabulary, even their salespeople can't spell "Customer service". The deceitful snakes wouldn't even begin to understand what those two words mean. It's like trying to explain the value of goodness and kindness to a demon entity expelled from Satan's colon.
Hey John, you're so right on the staying or getting in shape stuff. I'm pushing 70 and I've been lifting and stuff since I was 25. Sure, I've had injuries but I've never let them stop me completely. You can always do something. I love food and wine so I've got a bit a of a gut but it's not sloppy by any means. I still press 100kg but I can't squat so I do leg press. There's always something you can do. I urge my mates and I get a little short when they make excuses. So, like you, I ask all the blokes out there to do a bit. Pick it up and put it down and you'll be so glad you did.
Hats off John. You've been on fire lately with quality material. Extra points for the chin ups. Outstanding mate.
Literally hats off
63 & I couldn’t do even one chin up, and yes, it’s coz I just can’t be effed keeping in shape & am a slob.
The Doc said I should get in shape & I responded that “round is a shape”. 😜😂
On the upside, I’m not paying alimony to 5 ex wives tho. 😉👍
Great advice about keeping fit. Its so simple and so many more people need to hear this. Its the little things done daily that can help avoid "getting old". :)
I have been in a similar situation with a catalytic filter on a Mazda 3 diesel. The first thing they throw at you is the fact your car or that part is out of warranty- that’s the end of their responsibility. Dealers, parent companies seem totally ignorant about Australian consumer law and their responsibility under its provisions.
Interesting. My daughter has a CX-5 which recently cooked itself due to a DPF issue. Mazda replaced the engine at no cost. Even got her a loaner car while this was happening. I was over-the-moon with how the dealer/Mazda handled this.
Our Hyundai I30, blew sulphur fumes from day 1 - complained at the first service and every service afterwards, including directly to Hyundai. Nada done, nothing to smell, it's the fuel, its our noses, its.... get stuffed Hyundai. You failed us - five plus years later, the smell of sulphur still exists. Won't ever recommend buying Hyundai again. They don't care!
They know the law, they also know that nobody is going to enforce it. They understand that very few people have the willingness to risk paying 2-3 times as much as the outrageous repair bill in the attempts of having the law be enforced. I raised a claim with consumer affairs in WA regarding major failure or rust proofing on my vehicle (it was literally falling off on a 2 year old D-Max) and they told me simply "all we can do is ask them to fix it, we dont have any means to enforce or investigate issues where there is a breach of consumer law/legislation"
I could have fought this in court or paid just under a grand to get the rust damage fixed and a new coating applied, easy guess which I chose.
Spot on John. Great video. Ive just had a similar issue successfully and graciously resolved with Hyundai under Australian Consumer Law. I have an Isuzu mux on order, which makes me nervous, but my experience and your video means I’m now an informed consumer. The law is on our side. Thanks John
He is 100% correct! Excercise is the great liberator. Many elders just sit and weaken until they can't walk or lift.
I know how you feel about VW but when I retorted with "reasonably durable" re: what the dealer called a wear and tear item it was replaced immediately. Their dose of ACCC salts appear to have helped in this anecdote. But you still have to twist their arm so not entirely reformed.
Try the DPD Sensor and 2 hoses to connect it to the DPF on a 2017 D'Max. Sensor $800, 2 hoses that must be lined with gold $500. Then $365 labor to fit them, 1 bolt, 4 hose clamps and the sensor smaller than a match box
Matchbox? Accidentally burn it - it's insured i would imagine
Spot on John with your keep-in-shape advice. I'm 66 and owe my physical well-being to regular resistance and aerobic training - not Olympic standard. Still, it keeps the aches and pains away and provides me with reasonable physical well-being.
John I really like your comments regarding strength training as you get older. Such good advice!!
Hello John,
I completely agree,
I have just got my dmax 2021 back after 6 weeks in the dealership
This is how it went.
Ever since new the car has been unable to lock up the torque converter.
10,000km later I remove battery terminals to install a winch. Car was in park. Job done I reconnected the terminals and the car was stuck in 3rd gear. Tried to clear codes etc. No joy.
Booking the Ute in with the dealer to even look at it took 2 weeks. Then there it sat. Initial testing they suspected a faulty tcm.
To cut a very very long story short it sat there for 6 weeks in a tac case with isuzu with me ringing every 2 days for updates. Until I got so fed up I had personal connections to Isuzu Australia key staff to pull favours. Within 12 hours the tcm replacement was approved. 2 days later it arrived. 30mins later it was installed and problem fixed. It took 86 weeks to fix a problem that they knew about in 2 days.
Now with that horrendous experience I am sitting here wanting to fix the torque converter issue but dreading giving my car to the dealership. I don't want to loose my Ute for even longer.
What do I do?
Yes spot on about Isuzu John. I know a chap who had a similar experience. As a mechanic he thought it was a broken/leaking headgasket. His MUX was ot of warranty time wise but 30k under the kilometre warranty. Isuzu were not interested in helping him. Anyway the dealership helped him out by fixing the car for a reasonable price. He then sold it. He felt bad because he had recommended the car to so may people who had bought them.
A warranty story from the other side of the ledger.
Family member has a Mitsi. Triton, about 10 years old, that had done around 50k and was dealer serviced other than one missed due to the virus outbreak and not being able to do it.
The vehicle also wasn't driven much in this period.
It is the 2.5 TD which lunched its engine on the way home from a bit of a drive.
He did notice that the temp was going up and pulled over but it was still pretty much stuffed.
His mechanic said it was toast.
Went to the dealer as apparently some of them had this issue and they said "no problems" and booked it in.
Had to wait for parts but even that took less time than they thought it would.
The only things they weren't going to replace were the water pump and timing belts, from memory, as they weren't very old but he paid for new ones and they fitted them as part of the process.
May as well have new as much as possible eh. It cost him around $800 from memory.
He was chuffed, obviously and the thing is going very well.
I guess you could argue it was a known issue but I thought that they did an excellent job without any quibbles and got the job done properly and quickly given all the supply chain crap at the time.
That sort of stuff gives folks some confidence imo.
Certainly a big tick for Mitsubishi.👍👍👍
@@scroungasworkshop4663 Yeah for sure imo.
He was looking at having to scrap the vehicle or sell "as is" which would have been a big hit for him.
Folks are wanting 7-8k for second hand engines, some with big k's already on them and I can only imagine what a replacement factory motor would cost.
I'm guessing it would be upwards of 20k.
John himself has a Triton, They Must be Alright, & Better Priced than the Competition!! If I was getting a New Truck, I think I'd go for the Triton, I'm a Fan of the Ranger as well - My Old Ranger has 300ks & Still Going Strong- Cheers👍
@@purebloodheretic4682 I've got a Pajero Sport and my brother has had 2 Pajero's that get used hard both on/off road and towing plenty of stuff.
Never had the slightest issue with either of them.
I bought mine based on price and the fact that I couldn't really find any known issues with them.
It's been great so far although it hasn't done many k's.
Capable off road and I like it on road as well.
Not nearly as fancy as some but it does what I need it to do and gets me home again.
Yep. Ive sent a few back to Mitsubishi for this and its never an argument.
Hyundai is the same with their 2.4.
As long as its reasonably serviced its fine. Had one done with 190kkm on it. Always serviced by my buisness and no further questions asked.
Can't say the same for Mazda. Every excuse under the sun.
Loved the start. I’m 64. Can’t quite do a chin up any more. I’m doing negatives at this stage. Strength training also helps you make testosterone. That makes a difference to old blokes!
100% agree about Danza could have been the best and cheapest advertisement. I had a similar situation with and out of warranty Commodore. The particular vehicle was 2+ a bit out of warranty. With some help from the service staff, Holden stumped up a replacement motor. Was spooking the service and support I received from both the dealer and Holden to anyone who would listen.
Talking about 'spooking'....... Holden is now a ghost, occasionally still haunting our roads .......
Love your comments John. Same treatment from Toyota regarding the Fortuner 2015/16 Timing Chain where I had excessive engine noise and metal fragments in the engine oil. Toyota produced an upgraded timing chain kit so the original was a problem. Went to the dealership but they were no help. Keith Jose
Reminds me of the letter I received from Ford Australia. They explained that they were surprised that my problem was not resolved after my carburetor was serviced. I had an EFI engine
Very true. My parents have been moaning that they just had to buy a big ass suv to drive around alone because who can ask them to sit down into a normal ride height car. My grandma did drive a corsa at 80 and never complained. So I told my parents that they just need to get in shape that is all.
Incredible work once again John, thank-you for sharing your knowledge
Great video. If possible can you do a follow up video if you hear of an outcome, although Isuzu would most likely gag order Dazza from saying anything if they settle., as they have done with owners of Isuzus with body cracks.
Great review of this incident mate. I had a dmax in warranty with a key barrel that stopped working. They made me pay for it because there was dust in the doors meaning I had been off road for excessive periods of time and this isn’t what the car was designed for…
Another awesome video, looking at a tow vehicle and was interested in a mux but put izuzu on the do not buy list now. Cheers
Love your videos when you’re just talking about what you know, flat out the best on here.
I’ve always been happy with my T/ MQ but had always eyeballed an Isuzu. Not so much now. Thanks mate.👍🇦🇺
Mate 12 pull ups is a great effort at any age! Good work
And great video I've never trusted dealer service departments, but have ordered a new triton on your recommendation
My son in law has a 2019 MUX and wants to replace it soon with a new one, I think there are better options out there, especially considering the number of times his current car has been in for warranty repairs, I will show him this video and hope it changes his mind.
Love your videos! Warranties on pool shells are even worse and the pool companies know it and know that consumers can't afford the legals to fight. Off topic I know but your video resonated. Thank you
Re your prelude before the Isuzu stuff, you are sooo correct re looking after your body. I am 67, do strength exercises,a lot of bushwalking, and I am currently in the middle of a 9,000km outback Australia motorcycle ride. Since I turned 55 I have paddled a kayak across Bass Strait (2011), paddled 300kms down the Antarctic Peninsula (2017), paddled 1,000km along the East Greenland coast(2012, 2013, 2016) and I definitely know that the older you get the harder you have to try. The saying if you don’t use it you lose it couldn’t be truer. And yet I see older people that do absolutely stuff all to look after their body and future. Well done for highlighting the need to be active. Geoff
wgaf
You're a crazy bastard Geoff. We should have a beer.
@@markthomas8766indeed :)
Good one John just love what you do keep it up
Very interesting garage layout and tool/collectable selections, looks heaps better than mine, love your forth rightness
As a warranty agent I’ve quoted consumer law to manufacturers and been told; “hasn’t been tested in court mate”. One company (whose name I spot in your background sometimes) kept that up for 15 years until the ACCC got up them. Frustrating.
Not the dreaded 3 pronged death star? 😂🤣
That says a lot. If nothing comes of this, I would ask the dealer for the part number and if they knew the OEM of the part (and those who offer a quality alternative) and buy the part online. Hi Tech Diesel in South Australia do an exchange service for the high pressure pump for the Isuzu D-Max for $1699, so that might be another cost effective option. There are exchange services for a lot of the diesel fuel pumps, injectors and turbos as the OEM parts tend to be quite expensive (especially in cars after 2007 due to emissions). Spare parts are where many manufacturers in Australia like to overcharge consumers in the hope they go and buy a new car from them.
Another Brand that is added to the list of manufacturers that I would buy from - I will be distributing this information to anyone I can find to listen, Great way to educate Tradies on the bad journey you will have if you purchase one.
I have a new Dmax, and the fuel filter is not changed at any service intervals, but should only be changed when the fuel filter warning light comes on (according to Isuzu maintenance manual, or if you do so above the recommended servicing schedule)
I’m not familiar with the previous model Dmax that Dazza has, but I had the 07 Rodeo with the 4jj1 engine (same as the 16 Dmax aside from some slight changes) and I have changed the fuel filter on every service (when available on the shelf) otherwise every 20,000k.
I have over 370,000km on that car and have never had an issue with fuel.
I did have an issue with the injector In cylinder 3, but it was an electrical issue where there was an open circuit when the injector was closed (fortunately) and this occurred at around 310,000km. I had all four injectors replaced and the car has performed as expected since
JC you're right about ageing. You do tend to get me thinking. Great points. Thanks.
Love the dome look! Makes me feel human! Keep up the good work!
Thanks for this video. Keep up the good work.
Thank you for standing up for people and your beautiful presentation 🙏
Im heart broken hearing the news about ISUZU! I have always gone for companies that look after the CONSUMER!! Ive convinced my wife for the last two years why we should purchase a DMAX!!! She agreed. However, i don’t think we will be buying a Dmax at all. If a company doesnt want to take care of its people, then WHY should we support them??
Thank you so very much for doing this video!!!
🤣
Love the intro John! The number one determining factor on chronic illness and life expectancy is loss of muscle, cardiovascular health and poor diet. The truth is key, no excuses guys! Growing old is done best not in a hospital bed surrounded by mourning loved ones.
mid 50's and the thing about getting old has been a kind of a joke, but actually it really isn't. I've been looking at getting a 2019D-Max, so this vid was suggested to me. While I appreciated the whole deep dive into this one, I got a bit of a wake up call first few minutes. I was kind of waiting for the "and you can get in shape with thanks to this weeks sponsor" but I should have known better. Rare to see someone care enough to just say, hey if you are being a slob, you will regret it. I learn a lot from the videos and cant thank you enough. Also appreciate the honest talk without the censoring. I am sick of beeping out and people too scared to talk online how people ACTUALLY talk in person!!! Thanks!!!
Rockin’ the dome! Love it. Relate to it. Pushing 70 too. Chrome Dome is nice. I get called Mudguard - shiny on top and all crap underneath. At least we are not in denial. You know, the comb over. Or worse, wearing a rug. We are comfortable with our hair falling out from where we want it and sprouting from places we do NOT want it. Love your vids and your no BS style. Just need to know what has happened to the Ming Molls, they have been conspicuous by their absence
Great video John thank you.
You are legend John...love your videos as you are the only one talk about other side of car industry and stuffs related to car.
I had the local (Perth) Isuzu truck dealer as a customer some years ago. In conversations with the customer support manager we covered the fact that the Isuzu ute management’s attitude to their customers was a severe drain on the truck division’s reputation. The dealer was at great pains to ensure potential customers were disabused of any belief that the ute divisons conduct was indicative of what they could expect from the truck division.
If your talking about Malaga I worked there and the truck division are crooks they paint brakes and lie about changing oil and air filters
The supervisor sing is legit the worst human I've ever met
Majors?
Major motors, had no issues buying trucks. Peter Young owned it with other dealerships in Perth. Having a truck serviced I always got a loan truck for work..
@@jordi.369 amazing to find this in a TH-cam comment, I can share the same experience. Never go near that crook ever again.
You fit SOB!
I'm trying to get in shape. Tis taking a while, which is all good. Seeing you do pumps in the Man Cave has inspired me!
I have a great mate who bought an MU-X a year ago.
He's used it for less than a quarter of that year. It's been the worst piece of crap on the planet!
Gearbox went poopy 2 weeks after he got it from Showroom. Limp home mode got him the 110km from where he was back to the dealership.
They 'fixed' it but then 2 days after getting it back engine flashed some serious looking lights and again the on-board computers went into the '40 km/h max speed' to get it back to dealership.
They 'fixed' it again and the day he got it back, 250m down road the MU-X literally blew up.
Upon lifting bonnet he saw many bits of the engine outside of the block and an Exxon Valdez of oil all over.
Now my mates brother is a superstar lawyer so it became on!
Isuzu went to court with a high priced legal team, only to be told by the Judge that they were responsible for the vehicles destruction. It was in Warranty, but the big 'I' tried its best to dodge their way out of it.
Anyways Judge saw right through their KC - Kings Counsel now! - legal team and smashed them.
A cheque was written for an amount that was almost twice what he paid for the MU-X.
Numerous reasons why, including inconvenience.
However he didn't listen to me and my 5.8/10 knowledge of cars and dumped a mad amount of cash on a Land Rover 110!
Which 3 days after collecting from the flash dealership, went into Limp home mode too.
He's become quite the expert of driving his cars at 40km/h!
Probably I'm most impressed that you admitted to being wed six times!
I wanted one of these to replace my old Colorado, I think I will just keep up the repairs to the old girl
I also am pushing close to 60 with all those issues you mentioned
My problem is I am a builder so spend most day on my feet doing manual work and have nothing left when I get home
You are so right but I try and do my workout at work
I have noticed though my arms are getting smaller and when I was younger I use to do twenty over hand pull ups
I need to try to have a go to see how I get on now I suspect I might do two
Like the saying goes use it or loose it
Pity about Isuzu 👍👍
David, strongly recommend Dr. Doug McGuff's approach to this: book is Body by Science. Anything done safely and intensely will go a long way. Good luck.
First off love the channel, John. Just on the other side of the coin in purchasing a car from Isuzu , We placed an order back on June 30th, 2021 on a D Max X terrain which back then was advised around a 5-6 month lead time which we were happy with and excited in the purchase of a new car. Since then we have still yet to receive the vehicle now on order for 16 months with 5 delayed dates referring to COVID, shipping, and component shortage which could be true but when you talk to other customers which have had their orders in the system less than 5 months and received the Utes give a real sour taste in your mouth. Once we complained to Isuzu Australia but we got donuts from them advising us basically it is what it is and bad luck and you need to wait which really upset us and the dealer as they have been trying to get a solution for us to no avail from Isuzu Australia. So, in summary, we have now cancelled the Ute and purchased a new Ranger so not only the dealer lost a long-term customer I would not recommend buying an Isuzu Ute even if they are the best thing since sliced bread Isuzu Australia customer service and order allocation is terrible.
Great timing on this one john. My wife and i are about to retire and we have been researching 4x4s as our big pulling the pin retirement purchase and had the Isuzu Dmax on our very short list of potential purchases. Now gone and crossed off the list. If nothing else its just highly likely to have cost Isuzu 1 sale if nothing else. Cheers for the heads up.
Well said Mate 👍 I also like the quick shots of Vid around the workshop. Nice touch lol
Keep up the good work 🍺🇦🇺
12 pull ups is legendary for a gentleman in his latter half of life. Good on ya John.
A quick search for the d-max fuel pump shows it can cost around $1800, so Isuzu is lying about the cost for the part. And the supplier is Cheap Diesel Spares Australia.
Good tip for an independent repair at less cost - thank you, Ray.
$1699 exchange on eBay.
@@stevo184 probably best to buy 2.
@@stevo184 ... made in China ?
Both my 1980s American market Isuzu Trouper and Sedan burned valves while the required valve adjustments were done they covered the Trooper But refused the Sedan despite it failing emissions because of the defective valve materials
My folks had an old Commodore (low kms) engine fail close to 10 years out of warranty. Holden replaced with new engine and labour free of charge under good will👍
Perfect time for this video John. My brother and I were driving down from Albury to Melbourne 2 days ago. He was driving his ix-35 and we were travelling at 110kph and about 10km just north of Seymour the engine suddenly developed a load rapid rattling noise. We pulled over and before we came to a stop the engine had stopped. RACV came out, did the diagnostics and no bad codes came up. The engine would not restart or even turn over. He checked the battery too. The conclusion was that there’s a mechanical issue with the engine so it got towed to a mechanics in Seymour and my wife drove up from Melbourne to give us a ride home.
The car only has 160,000 km on it and the 5 year warranty has expired as he purchased the car brand new 7 years ago. With such a low amount of km’s John should we be expecting or pushing Hyundai to cover this as I don’t think 160 km’s is all that much and well within what I would call reasonable durability. It won’t be until Monday (tomorrow) that the local mechanic can have a look at it and get back to us but I think the verdict looks expensive. Any advice please mate?
A gem of a publication John and i hope izsuzu, after that, get their act together and do the right thing please let us know, i struggle to understand such shortsightedness.
Would this issue still apply across the tasman?
Thanks John for touching on this. There is no perfect brand, im having a similar situation with Toyota South Africa after buying a pre owned hilux at 30 000km. Bought with warranty, vehicle started going limp randomly, kinda scary. After doing some of my own investigations I discovered the vehicle had a cylinder head replacement which they did not disclose upon purchase. I’ve owned it for a year and there’s only been 2 months of that year that has been “trouble free”. This is Toyota,a large international brand that is failing dismally not because of inability to solve the problem, but because they do not want to do the right thing. It’s now a pending legal matter because they can’t solve the problem and want me to continue owning this lemon of a car. Thought I would share from 🇿🇦
My Dmax had a trans cooler failure.
Dealer repeatedly tried to claim I had forded deep water.
They even got an oil sample tested
(Took 5 weeks) that showed water in oil and not covered.
Do they not realise that the coolant is 50% water?
There was literally trans oil in the radiator
I had independent testing done that took 4 days and showed high content of sodium.and potassium, consistent with engine coolant.
5 days later, the national Isuzu rep called and said new trans and new cooler coming. They would not replace the top radiator hose or cap.
Took another 3 months to get repairs completed.
Came back low on coolant, and then a month later, I had to replace the radiator cap because the seal swelled up because of the oil saturation.
I'm going through this now. Aircon Evaporator leaked/ broke and less than two months out of warranty All services done by my mechanic but not exactly on time. The problem is well known.
You are 100% right about it being the best advertisement when car manufacturers do the right thing John. We bought a new 2016 Hyundai Elantra and had no issues getting 3 warranty repairs while it was under the 5 year warranty as we had always serviced it with them.
At 85,000km and about 6.5 years (1.5 outta warranty) the aircon compressor shit itself and Hyundai were great once again and came to the party and replaced it as a goodwill claim.
Spot on legally John ❤
This channel is a godsend for consumers and should be a fast wake up call for car makers. AE channel has over 300,000 subscribers who all come for just this kind of information, and Isuzu seems to have blown it. Betcha they scramble to provide support now and beg the public for a 2nd chance. If not, sales r gonna sliiiiiidde.
No they won't care- thats the arrogance of the Motor Vehicle Manufactures. As John said during his spiel Isuzu(and others) have the means to drag this out, while the consumer gets stressed and ends up paying the $$$$. ACCC needs to be an independent body, that has the power to take these companies to task.
The auto companies no doubt make sure the ACCC can't do that.
Australia is horribly beholden to large company's interests.
We have similar consumer protection laws in UK but they are somewhat subjective and case specific, so not easy to enforce against, an unwilling supplier who can argue the point in court.
Nice work John. How did it go for Darryl? Did he take on Isuzu and hit them with a letter of demand - that won? Sd really. I was set on a DMax and now deflect for something else. Thank you.
Extremely similar to my recent experience with the truck branch of Isuzu. So much so I shan't bother to send you the details. Prior to that I was a "Market Mavin" for them and now I have resorted to this!
Is there a current class against Isuzu Ute for did turbos and dpf's plus body work cracking up?
Firstly, thanks for straightening out your presentation a lot. I used to grimace at all the “straya” remarks, etc…
Secondly, Isuzu is not alone. I used to struggle plenty with Apple. They would tell me over the phone “no longer under warranty so there’s a fee” after which I would say “Under Australian Consumer Law……” and no sooner had I uttered those words, their whole attitude changed!
Thirdly, I own a few VWs. The dealership here has “gone to bat” for me on several occasions and I am so pleased with how well I have been treated. Sure they have their black marks, like all companies and corporations, but for me the level of understanding seems so much more advanced than with other dealings…
As a final piece of advice. I see a lot of comments over it being a different issue. I’d recommend a second opinion. A different dealership. If that results in the same prognosis then he should give Isuzu Australia a call to clear the matter up and politely slip in “ACL” into his conversation. If that fails follow up with a request in writing from them on why they are failing to consider his request for consideration under ACL so he can refer it to the ombudsman or maybe his legal team.
Just the mere suggestion of this could see a turn-around of events!
well said and without your normal sprinkling of theatricals..great bit of info..maybe Toyota also has learnt the hard way with DPF b s...Good luck to Dazza
Once again I do support you 100% as I know YOU ARE RIGHT, John . Having said that......there is a lot more to it re: Isuzu DMax.....I truly can sing a song about their deceiving advertising campaign and decided to to leave them AFTER being the owner of two LST top of the line DMax Ute..........NEVER again......! Thanks for your genuine and factual report
Another interesting and informative episode.
Thank you.
good work John . something i wasnt sure of . but now i am , thanks
G'day John, I have 5 year, unlimited km warranty on my 2021 Ranger. I do on average 60-70,000km p.a. Wondering if it's been tested in terms of a warranty claim after say 4 years, at 400,000km... although still within warranty, is there a clause in the warranty regarding excessive kilometres?
Hi JC, Just wondering if the TDI type tuning boxes are good value or are they a waste of money,
I have friends that have had horrible experiences trying to get major warranty work done. Hyundai and Toyota, they both kicked them to the curb as well. ACCC had to get involved to resolve the issue. Lots of headaches and wasted time.
Thanks for the info. This is sad how they do this. Helps me steer clear of them in my endeavour for a new suv.
First three minutes, John: Amen, Brother! 58 and feeling 19, daily strength training, real food, occasional mile run.
it's nuts people putting a line through Isuzu from this video, i've worked at dealships, this happens at all of them. The dealer themselves can only ask, headoffice make the choice.
Hi John hope your well. I noticed that 46,500 clicks on this specific report. I'm sure a number of them might of watched it as they were considering buying a D-Max or a MU-X.
Just imagine if the response from management was a positive one instead of the negative one they gave to your follower. They would of had a few more sales this week, I'm sure.
Instead customers thinking of purchasing will now consider an alternative ute. Well done Isuzu
Can get the 2016 HP fuel pump for AUD170 here in Thailand. Low Pressure one is about half this.
Very unexpected and great little motivational speech at the start of the video mate, really enjoyed it and would sign under every word as a 46 yo male with a 20 kg kettle bell I'm using every day
Hopefully many share this very useful bit of info about Australian consumer law.
Well put John , we had one with our 2017 Ford Everest out of warranty, front tail shaft failed, Ford came to the party and replaced the tail shaft, we just had to get the vehicle to the service centre. Hence we will buy another.
Cheers
Have a 2019 Everest, has done 80k kms, lot of that towing a 2.7 t caravan. Zero warranty issues since new. Has it used a drop of oil or coolent. Yes, I will buy a new one.
I agree with everything you have said Mr Kadogan about consumer law but how the ordinary pers on find the cash to take these companies to court
Excellent vid JC.
Not a good look for Isuzu.
It's a sad state of affairs that it's usually a better bet to source parts off the grey market than through the manufacturer. My injection pump on my shitbox patrol zd30crd is about 8K from Nissan (down from 12K) last time I checked (might be 4K now). it's a Bosch injection pump which is probably the case for Isuzu as well and you can get one for about $1500 brand new or about $1000 bucks rebuilt with a warranty when you send your knackered one in from various online diesel specialists. I've used these online retailers multiple times over the last 6 years and saved thousands. These are exactly the same OEM parts from Bosch. The fact that grey market middlemen can source these form overseas and resell them with a healthy margin and still be way cheaper than car companies really tells you how much Isuzu etal are ripping people off.
Well done JC. My 2 young sons have been hassling me to get a dmax but I've been putting it off. Showed them this 👍 hyundai tuscon diesel here we come. Glad Dazza wrote to you about this. Hope Isuzu sort him out (for the better).
I'm glad it helped, Andrew. Let's hope Dazza gets assisted.
Well Hyundai isn't exactly a stand up example of what should happen either. There are a shit load of engines seized up as a result of leaving swarf in the oil galleries during the deburing process. Low kilometres and just out of warranty, they tell you to get fucked and it's $26,000 to fit a new engine.
I now in same boat too about them
@@AutoExpertJC John, have you covered the Hyundai issues? ABS pumps that burn down cars, engines that grenade... You seem to have nothing to say on this matter but you're very quick to jump all over other manufacturers that you don't so boisterously and publicly back. I'd honestly be keen to see a video on it, fairs fair as the saying goes.
@@glennmoore5880 Do you have a problematic Hyundai Glenn? If so, you might want to take Darryl's lead and see if they'll come to the party or are you going on the word of a mate of a mate who had a mate with a problematic Hyundai. Fair's fair as the saying goes.
Thanks!