A story like this happened in my home town. This older black came to the dealership. She wore a moo moo dress with a scarf tied around her head. Some of the other salesmen left the area because they said she didn't have money to purchase anything. Long story short. The lady was a farmer that had gotten a settlement from the federal government. She ended up buying 2 cars cash on the spot! Don't judge a book by its cover. 😊
I would have fired her. People like her will do it again. Susan has a deep dislike for people of color. She might learn a better lesson, after being fired if she gets a new job.
what an incredible story! It's such a powerful reminder that wealth and character aren’t always wrapped in flashy packaging. Moments like these prove that treating everyone with respect is not just the right thing to do-it can also lead to the best outcomes. 😊
@sandrasnelling1713 sad that car sales people still don't get this. Often times the people who do have money, know this, won't dress to the"nines" when making the purchase or possibly Not buy in person, sending someone else OR having their car delivered. Give mea break. Just like someone who is Painfully ignorant
@@dlynch29 🐂💩 some of us know how to treat people with courtesy and respect you're being taught that as a child but since you want to defend ignorance it says a lot about you
@@dlynch29 The nature of her response was that she seemed to regret having offended the new owner, rather than regretting her bigoted approach AND her failure to engage a potential client, boosting company revenue and profits. This baby isn't learning from her mistakes !
I did this when I went car looking. I was dressed for cutting my grass. My clothes were sweaty and grass stained but I wanted to buy a new car. I also am female and know quite a bit about cars so when I did look, I would ask questions. And one thing I really hate is when a sales person starts with "look and the beautiful blue carpet". It was very condesending and rude. The dealer I went to did not judge. They asked me what I was looking for to let me give them an idea of where to start showing me cars. I stuck with that dealership for years because they did not assume I did not know anything just because I was female and unkempt. Love this kind of lesson for people.
The same sort of situation happened,to my husband. He had been cutting his grass and decided he wanted a new town car.. he was sweaty and shoes had grass on them. When he went into the dealership not one salesman got out of his chair to helo my husband. FINALLY he went into ones office and they told him where the Town Cars were located.....he was made no one came to help him so we left and drove to another dealer where he bought a Town car....Two days later we drove back to the first dealers,and parked very close to the entrance door. When he went inside 2 salesmen came out. But this time my husband was clean and neat. He took one of them outside and saide he had just bought the car and told him why he chose someone else. The 2 of them went to see the manager, but my husband told him he would not recomnend anyone deal with him unless they were dressed in a suit and tie..
Every person that you meet has a story. unfortunately, there are missed opportunities usually do to not enough time to get to know someone and learn their story.. Looks and attitude can be an impediment…….
Your story is such a powerful example of why first impressions shouldn’t lead to assumptions. Kudos to that dealership for treating you with respect and professionalism-it’s proof that great service builds loyal customers! 👏 This video truly highlights how much it matters to judge character, not appearances.
Agree with the gist of your comments, but expecting to be able to walk into a dealership and test drive cars in sweaty and grass stained clothes isn't what this video is trying to teach us. Rather it shows a lack of respect for the dealership.
No, people change. I'm not sure if this is a true story or produced to start these kinds of conversations but I think this made an important point. People are different but we all live on Earth and must get along. There are too many fucking wars. ☮
I made a similar judgment call when I was in my teens. Thought the old guy in the back room was "less than". I got a lesson learned and my last "pink slip" when I found out he owned the restaurant.
what an eye-opening moment! 🙌 Darrell handled the situation with so much grace and power, showing us all the importance of not judging a book by its cover. 👏 This is a true lesson in leadership, accountability, and the need for inclusivity in every space. 🔑 Let’s all strive to challenge our assumptions and treat everyone with respect, no matter how they look! 💯
he learned that from me. LOL I was at an Audi dealer here in NC, I walked around the showroom for a good 10 minutes, no one lifted a finger or even acknowledged my presence. I was there have my Audi serviced. After I got the car back I pulled around front and walked back in. Suddenly I could be seen. I simply asked, why didn't anyone bother to see what I wanted 5 minutes ago? Shook my head and walked out. when I bought my next car, I bought in out of South Carolina.
Many years ago my brother went to a Merc dealer wanting an AMG. The white salesmen ignored him as he was an ordinary guy. A black salesman greeted him warmly and asked if he could help him. We'll he bought a new AMG for cash and the white guys were left speechless😅 the salesman was happy with commission and offered the dumb guys a beer. Never judge a book by its cover
What’s crazy is that happened to me but it was a black guy that was rude and acted as if I couldn’t afford a S series at that time. A white salesman stopped as I was leaving and gave me the keys to test drive the car. I left and went to the bank and came back with the payment 😂😂😂😂😂
@@rrodgers2440wow”!!!! It’s worse when it is our people… yet ..I still believe it happens more by the other folk… I remember when Oprah was on tv , she said she went somewhere and was ignored the lady didn’t recognize her until later when Oprah left , I think Oprah or someone told the lady that it was Oprah… money is money! So sad but we ain’t seen nothing yet..
I worked at a dealership when I was younger. They treated a homeless person really Bad. Little did they know she had over 30 thousand dollars in her bag. You never know
What an epic story! That black salesman not only nailed the sale but also taught his colleagues a priceless lesson in humility and respect. Treat everyone like they belong-you never know who’s walking through the door! 😅
This is a stark reminder that appearances can be deceiving. This story highlights the importance of humility and treating everyone with dignity. Sending wishes to the author and audience for good health, open minds that are free from prejudice, and the resilience to overcome adversity. May we all learn from this story and strive to create a more just and equitable world. May kindness and empathy prevail.
@rolandmothershed5341 i believe the essence are real. Personally I find myself judging people by their appearance. At times I find the voice in my head reminding me not to judge people by appearance but by their words and actions. I'm surprised how much better that relationship becomes because I'm able to let down my barriers and have heart to heart relationships with this new person. Give it a try. You're in for a surprise 😊
An inspiring reminder that appearances can be deceiving and respect should always come first. Kudos to Darrell for leading with integrity and inclusivity! Wishing this channel and its audience continued success and positive stories to share!
You don't have to be in college to learn CRT, the fact it's a college course is irrelevant and a tasteless excuse not to renounce racism and bigotry.@@melindainglesby1922
Stories like this are as old as the hills! In any event if this is true, it's a good reminder that considering the wealth of professional athletes who could write a check for that entire dealership it would take heed to treat everyone with respect regardless of appearance!
02:09 The subtle shift in Susan's attitude when she assumes Darrell is unqualified is a powerful moment. It really shows how judgments can shape interactions before giving anyone a fair chance.
@@anitastone5522your reasoning is sound and certainly “the Christian way”. However Christianity as is practiced by many “patriotic” America s in today’s United States is far from the Christianity prescribed by our Lord. The summary judgement of Susan’s attitude and actions indicate this isn’t the first time she has acted in this prejudiced and judgmental manner. How many chances is she due even in a Christian conviction? In a capitalistic conviction how many sales has she bum rushed out the front door?
We’re human and human make mistakes and learn from said mistakes. I do believe Susan learned her lesson and will become a better person and an excellent manager.
Susan’s character highlights the impact of unconscious bias and the importance of accountability. Her initial judgment of Darrell based on his appearance reflects societal stereotypes, but her willingness to admit her mistake and commit to change shows growth. She serves as a reminder that everyone has the capacity to learn and evolve from their errors.
Absolutely. I was looked at as if I did not exist. (I had just completed carpooling), looked like single mom with nothing. I drove across the street, a gentleman who worked part time, whom immediately was kind and gracious . I told him I wished to to buy a car I showed him, he said I needed to drive. I laughed, but he won I test drove. Even though I didn't look good enough, this gentleman treated me with care and understanding. I asked him to relay to the sister dealership across from us, I just bought 2 vehicles.
I owned a mortgage company and it was part of an LLC I owned. I had an American Express gold card with the business name on it. Xmas shopping I went into a Wilson’s leather store to get my girlfriend a nice leather coat. Priced at $450 in 2006. I went to checkout and handed the lady at the register my card. She looked at the card, then looked at me and asked…does your boss know that you are using a company card for personal purchases? I said yes he is aware but why does it matter? The woman…angered said I’ll need an override from my manager. She went to get the manager who returned quickly..uh sir can you call your boss to confirm? Humored I said yes and gave her my phone number. She called and her face turned gray when my phone rang. Before either could speak I said…I AM THE Owner of this company. I’m not going to purchase this jacket but will be contacting the regional manager regarding this incident. Consequently, he fired the lady at register and gave me 50% off the jacket. However a temporary win simply reminded me…her racist butt still won’t learn from this lesson lol. 😅
My uncle was a rich man he could buy anything he wanted but the clothes he had were not expensive. And this was in 1970 and 1980 years And bought some from the goodwill. He was a smart and good man. I always respect other people, no matter what clothes they wear or drive.
@@susiebateman9894 I’ve learned true ballers, the wealthy don’t spend a lot on clothes or cars because of the depreciation. Your uncle was wise…which is why he was rich lol.
Absolutely riveting! This video perfectly highlights the power of humility, leadership, and breaking stereotypes. Darrell’s composure and message resonate deeply. 👏🔥
My father-in-law, in Lubbock Texas, was a very successful contractor. He was pure 'country' and dressed it. Dressed in his 'field clothes' he walked into a construction equipment dealership. He looked over the offerings and told the salesman that he wanted a particular piece of equipment, and the flatbed trailer to haul it, and that he would be back at 4 topick them up.. at 4 he returned, and no equipment was ready. He asked for the manager and was welcomed by the man who was livid that his young sales clearly had just ignored the request. " I didn't think he was serious or coming back. I mean, look at him!" The manager went ballistic. "Son! That man is V.L. Haley, and he can buy every piece in this showroom." I have personally known millionaires who dress in Alaska work clothes that might make you think that he was a bum. Don't make assumptions....especially in business
This situation has happened to so many people who were super wealthy but looked like any random person on the street in simple casual clothes black or white. They assumed they were too poor to buy a car and got the shock of their life when a salesmen from the dealership across the road came in and told them who they just rejected and that they just bought his most expensive car.
We all know "this instance" wasn't real, but happens every day. My daughter is the chief litigation attorney for a very large, well-known real estate company in our state. She often talks about the opposing attorney and judge wanting to wait for the other counsel (her) to get there!!! And THAT IS REAL!!!!
I maintained the motor pool at a major state university before retiring, I also ran the Facilities Operations repair shop. That meant repairing and maintenance chores, resulting in dirty hands and clothes sometimes. My duties also involved the purchasing of new or used vehicles for the motor pool. To make a long story short, I was snubbed, ignored and totally judged by my appearance, even though I was a state employee with a purchase card, to purchase a vehicle on the spot based on university needs, and my I.D. present, around my neck, plain to see. Needless to say, I was aware of my treatment and promptly went to the next dealer on my list. Their rude treatment of me cost them around 40K on an instant purchase. Biased judgement can bite your ass, sometimes. The next dealership on my list of dealers treated me for who I am, rather than what I looked like, and I purchased a vehicle from them.
It is necessary to strongly condemn such severe racism. Customers should always be respected, whether they are black or white; you cannot judge their ability to purchase based on their appearance.
I was receiving public assistance and had to have my old car appraised for the value. I walked into a Cadillac dealership to ask how to get this done and a salesperson immediately professionally nonjudgemrntally filled out my paper with a smile. I never forgot how decently I was treated. If I were to go to a dealership about a car today, it would be that one.
Wow... this actually happened to me in Europe. The salesman was practically laughing at me and giving me dirty looks. Mind you, I was even wearing a suit, as I always did for work-but still! In my country, salespeople work on commission.The next day, I went back, politely acknowledged the first salesman, then walked over to a new one and ordered the car I wanted-with loads of extras. I thanked them both (!) for their "hospitality." 🏎(PS: Love this channel! . Just one thing-please stop wiggling the screen! 🖥)
My very first day at a Cadillac dealership I sold a Cadillac to a customer that drove in in a green Oldsmobile still dressed in his construction clothes....that no one else would talk to! He had just started a construction company and for several years anyone from that company came directly to me when they wanted to buy a Cadillac.
i had a part time job selling new and used cars in Michigan city indiana i was talking to two black men who expressed interest in the new show room models. The owner of the dealer ship took me aside, and said if they want to test drive, you go with them or dont bother to come back! I said oky, but why would you say something like that!He told me that the last timme two black men came in to test drive a car, they dissapeard with it! never came back.of cource the police got involved, and tw0 or three days later, they found the car, wrecked, and abanded oin a street in CFHICAGO!60 MILES AWAY. its no brainer stuff like that that harms the honest people!
There was a similar story in my neighborhood that still gets talked about. A middle-aged black man walked into a high-end jewelry store one afternoon, dressed in worn-out overalls and a dusty cap. Most of the staff avoided approaching him, assuming he couldn’t afford anything in the store. A few even exchanged smug looks and whispers, thinking it was a waste of time to serve him. But one younger salesperson decided to step forward and greet him respectfully. To everyone’s shock, the man revealed he had just sold a large piece of land for a massive profit. He ended up buying multiple diamond necklaces and a gold watch, paying cash without blinking an eye. The stunned silence in the store was priceless. It was a moment that reminded everyone: never judge someone by their appearance-you never know their story or what they’re capable of!
Super great attitude, strength of nonjudgement, humanity at its best. Yes Susan, others learned humility, a lesson greater than in a training book. A life lesson in REALITY. Apowerful learning of REAL PEOPLE.
Never judge a book by its cover ...this has happened to me not at a Dilership but at other places .and I had more than enough money 💰 to buy what I wanted.
Absolutely I knew a man that owned a gas refinery he dressed like a normal hard working man. He was as dirty as the rest of the crew and he had more money then Carter had liver pills.
Once i was a new car salesman by Ford dealership. We were told not to be judgmental of creed, color, or race and appearance of customers if we want to increase each salesman sales. High pressure evironment for car salesman to sell cars.
I heard this story before many variances but it's the same dealership story. My father a precut home salesman told me you can never judge a customers ability by looks. He also took me through Gary, Detroit, etc... in the 60s&70s bringing homes to men who've earned a home
It's funny, back in 1989 at the Catalac Dealership in Orange Park, Florida, this happened to Alice Cooper when he came to town for a concert performance. He walked in wearing a T-shirt and a pair of ripped jeans. Needles to say, he went down to the Buick Dealership down the street, and after buying 10 top of the line Buick he returned to talk with the Manager and explained thàt he was going to buy 10 top of the line Catalac's for his crew. Needles to say the salesman lost his job that day and it made it on the evening news. Never judge a book by its cover.
How I wish people would learn to treat all people with curtesy, respect, kindness because those that look like they can’t afford anything are the exact people that do have money or they wouldn’t be there in the first place. Can confirm.
When I worked at Radio Shack my old boss from my student job at Indiana University-South Bend walked in. The assistant manager whispered to me, "Keep an eye on him." I told him, "He's the audio-visual director at Indiana University-South Bend." The assistant manager repeated, "Keep an eye on him."
Years ago I went into a dealership in Arcadia, Florida. I had already spoken to a salesman via email about the car I wanted. We agreed on a price and went to the dealer. I showed up wearing jeans and a hoodie. Mind you, this dealership is in the middle of nowhere and the only thing black for miles was the roads. Well , I had a paid for 2012 Regal GS with title in hand. Long story short, I got the trade price I wanted and paid for the other car via wire transfer. The people at the dealership kept staring at me and were actually surprised the transaction went through. I drove off smiling and those people in the dealership were still waiting to get their financing approved and their mouths agape in astonishment.
"Wow, I couldn't agree more! This video truly sparks deep reflection. The way Darrell transformed an awkward situation into a powerful learning moment is beyond inspiring. It’s a much-needed reminder of how fairness and respect can shape better outcomes for everyone. This is real leadership in action - turning challenges into opportunities for growth. Absolutely brilliant!"
Can anyone believe that small showroom’s employees could not recognise owner!!!! Plus it is common for car salesmen, not to pay attention for a person who is just looking around with no intention if immediate purchase. They invariably feel the customers to come with chequebooks and intend to buy.😳😳😳
It’s amazing this same thing happened to me at a Volvo dealership i came in with ripped jeans and they judged me right away wouldn’t even come talk to me i left there that day and went down the street and bought a Ford Explorer they called me later that week because I got their business card so i told them I would never buy something from people who treat others like dirt
Mr. Carter should have told her to pack up her stuff and leave because she's fired because if she would have done that to a normal person walking into the dealership and discriminated against that person, like she did to the owner of the dealership, that person could have took in your dealership to court and sued you for millions of dollars. And this actually even more proof for another person who died, who doesn't own the dealership. If they come into your car dealership and receive the same treatment from that woman. That person would have a discrimination lawsuit. And and would almost certainly win. I think. She is completely negligent and has no ability to assume a managers role
I’m Hispanic and when I was younger I was judged by a Hispanic salesman at a furniture store. He refused to help me and a white salesman helped me and got the commission on 2000$ of furniture. The Hispanic salesman was so embarrassed he couldn’t look at me. I made more purchases and always asked for the man who didn’t judge me.
I remember a story of an old farmer who went into a bank and requested parking validation for his beat up old pickup truck. the associate refused. he went out, apparently paid for parking and when he returned, he closed his $2million account
The employees don’t know who owns the dealership? That’s bad enough and they don’t realize you can’t tell someone’s wealth by the clothes they are wearing.
This reminds me of a story from the '60s... Grace Slick was the lead singer for The Jefferson Airplane. She's best remembered for songs like White Rabbit and Somebody To Love. Before the Airplane she had a band The Great Society. She'd just received her royalties for that album and went car shopping on Van Ness in San Franciso. She entered the Aston Martin dealership. The salesmen took one look at this girl dressed like a hippie, tie died t-shirt, love beads, and tore jeans, and fled to a back room. She gave pursuit and said something like "Hey man! I want to buy a car. How about that one?" "Oh, that's an Aston Martin DB-25, a fine motor car. (think Sean Connery driving his James Bond car) You couldn't afford it" "Well how much is it?" "Around $17,000." She pulls two $10,000 bills out of her pocket and says, "Groovy, I'll take it." I've wondered how accurate this story is, but Grace Slick did really buy a DB-25 and as a paragon of counter culture it's not a stretch to think she would would have dressed the part and the sales force at the dealership would have shunned her. Apparently $10,000 were no longer printed after 1934, 30+ years from when this would have happened... I read in an interview of Grace that the car was fun to drive, but it spent a lot of time in the shop...
When I bought my last car in 2021 , I was ignored,IMO, when I walked into the show room because I was an old lady. I walked up to a young man and told him I wanted to buy the car that I saw on line. No doubt those that were indifferent to me, realized they blew a sale. My experience was not at all on the the level of owner of this dealership but it is was a level of age bias. I remember when I bought my first new car in 1979. The sales person pointed out a scruffy looking guy in another part of the show room with a beard wearing worn bib blue jeans. The salesman said that the guy had just bought two brand new Chrysler New Yorkers. The most expensive car in the show room.
NEVER judge a " book. " by its cover! This is true in all walks of life. Many years ago,a guy walked into a nearby dealership, he didn't look like he had 2 nickels to even rub together. The auto dealer turned him away,he went down the road to their competition, where they figured ok,they'd play along .( thinking they would get a good laugh) The guy pulled out a wad big enough to choke a horse,paid cash for a brand new vehicle!!
A story like this happened in my home town. This older black came to the dealership. She wore a moo moo dress with a scarf tied around her head. Some of the other salesmen left the area because they said she didn't have money to purchase anything. Long story short. The lady was a farmer that had gotten a settlement from the federal government. She ended up buying 2 cars cash on the spot! Don't judge a book by its cover. 😊
I would have fired her. People like her will do it again. Susan has a deep dislike for people of color. She might learn a better lesson, after being fired if she gets a new job.
Noticing that I probably would have gone to another place
Me too!!!@@sandrasnelling1713
what an incredible story! It's such a powerful reminder that wealth and character aren’t always wrapped in flashy packaging. Moments like these prove that treating everyone with respect is not just the right thing to do-it can also lead to the best outcomes. 😊
@sandrasnelling1713 sad that car sales people still don't get this. Often times the people who do have money, know this, won't dress to the"nines" when making the purchase or possibly Not buy in person, sending someone else OR having their car delivered. Give mea break. Just like someone who is Painfully ignorant
She should be fired immediately! People like her are toxic to any business!🙃
If you made that mistake would you like a second chance to redeem yourself? People grow when they learn from their mistakes.
And you are sooo right,,!!!👍
Common sense is not a mistake@@dlynch29
@@dlynch29 🐂💩 some of us know how to treat people with courtesy and respect you're being taught that as a child but since you want to defend ignorance it says a lot about you
@@dlynch29 The nature of her response was that she seemed to regret having offended the new owner, rather than regretting her bigoted approach AND her failure to engage a potential client, boosting company revenue and profits. This baby isn't learning from her mistakes !
I did this when I went car looking. I was dressed for cutting my grass. My clothes were sweaty and grass stained but I wanted to buy a new car. I also am female and know quite a bit about cars so when I did look, I would ask questions. And one thing I really hate is when a sales person starts with "look and the beautiful blue carpet". It was very condesending and rude. The dealer I went to did not judge. They asked me what I was looking for to let me give them an idea of where to start showing me cars. I stuck with that dealership for years because they did not assume I did not know anything just because I was female and unkempt. Love this kind of lesson for people.
The same sort of situation happened,to my husband. He had been cutting his grass and decided he wanted a new town car.. he was sweaty and shoes had grass on them. When he went into the dealership not one salesman got out of his chair to helo my husband. FINALLY he went into ones office and they told him where the Town Cars were located.....he was made no one came to help him so we left and drove to another dealer where he bought a Town car....Two days later we drove back to the first dealers,and parked very close to the entrance door. When he went inside 2 salesmen came out. But this time my husband was clean and neat. He took one of them outside and saide he had just bought the car and told him why he chose someone else. The 2 of them went to see the manager, but my husband told him he would not recomnend anyone deal with him unless they were dressed in a suit and tie..
Every person that you meet has a story. unfortunately, there are missed opportunities usually do to not enough time to get to know someone and learn their story.. Looks and attitude can be an impediment…….
Your story is such a powerful example of why first impressions shouldn’t lead to assumptions. Kudos to that dealership for treating you with respect and professionalism-it’s proof that great service builds loyal customers! 👏 This video truly highlights how much it matters to judge character, not appearances.
I've been there and got the t-shirt, and the vehicle. Elsewhere.
Agree with the gist of your comments, but expecting to be able to walk into a dealership and test drive cars in sweaty and grass stained clothes isn't what this video is trying to teach us. Rather it shows a lack of respect for the dealership.
Treat people with respect instead of acting like a clown 🤡
that was more about racism than anything else. I'm shocked that she didn't assume he was a drug dealer.
She should be fired immediately! People like her are toxic to any business!
People like her are self-righteous Demons there’s millions of them in America
I ask myself what would Jesus do?
@dlynch29 No excuse fire that racist! She know better just depends on white privilege! An eye for an eye!
by letting her stay the impact is much stronger and she will tell the tall of forgiveness for years 🙌🏽
No, people change. I'm not sure if this is a true story or produced to start these kinds of conversations but I think this made an important point. People are different but we all live on Earth and must get along. There are too many fucking wars. ☮
Never judge a person by their of color of their skin or how they are dressed
I made a similar judgment call when I was in my teens. Thought the old guy in the back room was "less than". I got a lesson learned and my last "pink slip" when I found out he owned the restaurant.
what an eye-opening moment! 🙌 Darrell handled the situation with so much grace and power, showing us all the importance of not judging a book by its cover. 👏 This is a true lesson in leadership, accountability, and the need for inclusivity in every space. 🔑 Let’s all strive to challenge our assumptions and treat everyone with respect, no matter how they look! 💯
he learned that from me. LOL I was at an Audi dealer here in NC, I walked around the showroom for a good 10 minutes, no one lifted a finger or even acknowledged my presence. I was there have my Audi serviced. After I got the car back I pulled around front and walked back in. Suddenly I could be seen. I simply asked, why didn't anyone bother to see what I wanted 5 minutes ago? Shook my head and walked out. when I bought my next car, I bought in out of South Carolina.
Ah yes, Susan. You know her. She be Karen's sister
😢😮🫨😅😂🤣
Please don't use my name Karen in a derogatory way. Thank you
@@horsluva0758 OK Karen
Indeed
@@horsluva0758 Same.
Wow, this is such a powerful lesson about judging others based on appearances. Respect and kindness go a long way!
☠️
Many years ago my brother went to a Merc dealer wanting an AMG. The white salesmen ignored him as he was an ordinary guy. A black salesman greeted him warmly and asked if he could help him. We'll he bought a new AMG for cash and the white guys were left speechless😅 the salesman was happy with commission and offered the dumb guys a beer. Never judge a book by its cover
What’s crazy is that happened to me but it was a black guy that was rude and acted as if I couldn’t afford a S series at that time. A white salesman stopped as I was leaving and gave me the keys to test drive the car. I left and went to the bank and came back with the payment 😂😂😂😂😂
@@rrodgers2440wow”!!!! It’s worse when it is our people… yet ..I still believe it happens more by the other folk… I remember when Oprah was on tv , she said she went somewhere and was ignored the lady didn’t recognize her until later when Oprah left , I think Oprah or someone told the lady that it was Oprah… money is money! So sad but we ain’t seen nothing yet..
I worked at a dealership when I was younger. They treated a homeless person really Bad. Little did they know she had over 30 thousand dollars in her bag. You never know
What an epic story! That black salesman not only nailed the sale but also taught his colleagues a priceless lesson in humility and respect. Treat everyone like they belong-you never know who’s walking through the door! 😅
This is a stark reminder that appearances can be deceiving. This story highlights the importance of humility and treating everyone with dignity. Sending wishes to the author and audience for good health, open minds that are free from prejudice, and the resilience to overcome adversity. May we all learn from this story and strive to create a more just and equitable world. May kindness and empathy prevail.
This was clearly written by a racist who likes to stir up trouble.
Yes, you're absolutely right! When I grow my beard and hair out, my wife say s I look like a street bum, when in fact I am a latent Rock Star!😅
Are these stores real?
@rolandmothershed5341 i believe the essence are real. Personally I find myself judging people by their appearance. At times I find the voice in my head reminding me not to judge people by appearance but by their words and actions. I'm surprised how much better that relationship becomes because I'm able to let down my barriers and have heart to heart relationships with this new person. Give it a try. You're in for a surprise 😊
"What an eye-opening story! A powerful reminder to treat everyone with respect, regardless of appearances."
An inspirational story, learn to respect and be grateful to anyone.
An inspiring reminder that appearances can be deceiving and respect should always come first. Kudos to Darrell for leading with integrity and inclusivity! Wishing this channel and its audience continued success and positive stories to share!
He was an ahole
I love seeing bigotry and racism exposed. People like this usually believe they are not racist but it’s deeply ingrained from a lifetime of CRT.
absolutely! everyday a person of color is experiencing racism and bigotry.
Not everyone has had exposure to "a lifetime of CRT", since CRT is a college-level course taught only in law schools...
The CRT part is because they're raised to believe they're better than anyone else especially black people and usually aren't good people to be around.
You don't have to be in college to learn CRT, the fact it's a college course is irrelevant and a tasteless excuse not to renounce racism and bigotry.@@melindainglesby1922
@@melindainglesby1922majority rules hun
This is such a powerful lesson about judging others based on appearances. Respect and kindness go a long way!
Stories like this are as old as the hills! In any event if this is true, it's a good reminder that considering the wealth of professional athletes who could write a check for that entire dealership it would take heed to treat everyone with respect regardless of appearance!
Fired her
02:09
The subtle shift in Susan's attitude when she assumes Darrell is unqualified is a powerful moment. It really shows how judgments can shape interactions before giving anyone a fair chance.
After the meeting, Susan should have received her "pink slip." Stop giving people like this so many chances.
She showed him who she is. Her character doesn’t deserve a second chance.
She should
Be grateful she still has a job
God gives u second chances and most of u don't deserve it. If the new owner gives her second chances then God can give u second chance too!
@@anitastone5522your reasoning is sound and certainly “the Christian way”. However Christianity as is practiced by many “patriotic” America s in today’s United States is far from the Christianity prescribed by our Lord. The summary judgement of Susan’s attitude and actions indicate this isn’t the first time she has acted in this prejudiced and judgmental manner. How many chances is she due even in a Christian conviction? In a capitalistic conviction how many sales has she bum rushed out the front door?
We’re human and human make mistakes and learn from said mistakes. I do believe Susan learned her lesson and will become a better person and an excellent manager.
Susan’s character highlights the impact of unconscious bias and the importance of accountability. Her initial judgment of Darrell based on his appearance reflects societal stereotypes, but her willingness to admit her mistake and commit to change shows growth. She serves as a reminder that everyone has the capacity to learn and evolve from their errors.
This is a stark reminder that we should stop trying to fit in and start owning, buying and doing for ourselves.
The story might be fictitious but the scenario is real. It happens every day.
Absolutely. I was looked at as if I did not exist. (I had just completed carpooling), looked like single mom with nothing.
I drove across the street, a gentleman who worked part time, whom immediately was kind and gracious . I told him I wished to to buy a car I showed him, he said I needed to drive. I laughed, but he won I test drove. Even though I didn't look good enough, this gentleman treated me with care and understanding.
I asked him to relay to the sister dealership across from us, I just bought 2 vehicles.
Never judge the book by the cover, because if you do you will be surprised
Amen 🙏
What a stupid saleswoman? The guy in this picture looks more like an NBA star. Who would ignore him for anything?
It doesn't matter how he look because we all deserve respect!
I owned a mortgage company and it was part of an LLC I owned. I had an American Express gold card with the business name on it. Xmas shopping I went into a Wilson’s leather store to get my girlfriend a nice leather coat. Priced at $450 in 2006. I went to checkout and handed the lady at the register my card. She looked at the card, then looked at me and asked…does your boss know that you are using a company card for personal purchases? I said yes he is aware but why does it matter? The woman…angered said I’ll need an override from my manager. She went to get the manager who returned quickly..uh sir can you call your boss to confirm? Humored I said yes and gave her my phone number. She called and her face turned gray when my phone rang. Before either could speak I said…I AM THE Owner of this company. I’m not going to purchase this jacket but will be contacting the regional manager regarding this incident. Consequently, he fired the lady at register and gave me 50% off the jacket. However a temporary win simply reminded me…her racist butt still won’t learn from this lesson lol. 😅
My uncle was a rich man he could buy anything he wanted but the clothes he had were not expensive. And this was in 1970 and 1980 years And bought some from the goodwill. He was a smart and good man. I always respect other people, no matter what clothes they wear or drive.
@@susiebateman9894 I’ve learned true ballers, the wealthy don’t spend a lot on clothes or cars because of the depreciation. Your uncle was wise…which is why he was rich lol.
Thank you for sharing your emotional story it gives me more motivation in life🧡🧡🧡🧡🧡🧡
Absolutely riveting! This video perfectly highlights the power of humility, leadership, and breaking stereotypes. Darrell’s composure and message resonate deeply. 👏🔥
My father-in-law, in Lubbock Texas, was a very successful contractor. He was pure 'country' and dressed it. Dressed in his 'field clothes' he walked into a construction equipment dealership. He looked over the offerings and told the salesman that he wanted a particular piece of equipment, and the flatbed trailer to haul it, and that he would be back at 4 topick them up.. at 4 he returned, and no equipment was ready. He asked for the manager and was welcomed by the man who was livid that his young sales clearly had just ignored the request.
" I didn't think he was serious or coming back. I mean, look at him!"
The manager went ballistic.
"Son! That man is V.L. Haley, and he can buy every piece in this showroom." I have personally known millionaires who dress in Alaska work clothes that might make you think that he was a bum.
Don't make assumptions....especially in business
And he should have lost his job immediately
This situation has happened to so many people who were super wealthy but looked like any random person on the street in simple casual clothes black or white. They assumed they were too poor to buy a car and got the shock of their life when a salesmen from the dealership across the road came in and told them who they just rejected and that they just bought his most expensive car.
We all know "this instance" wasn't real, but happens every day. My daughter is the chief litigation attorney for a very large, well-known real estate company in our state. She often talks about the opposing attorney and judge wanting to wait for the other counsel (her) to get there!!! And THAT IS REAL!!!!
I maintained the motor pool at a major state university before retiring, I also ran the Facilities Operations repair shop. That meant repairing and maintenance chores, resulting in dirty hands and clothes sometimes.
My duties also involved the purchasing of new or used vehicles for the motor pool. To make a long story short, I was snubbed, ignored and totally judged by my appearance, even though I was a state employee with a purchase card, to purchase a vehicle on the spot based on university needs, and my I.D. present, around my neck, plain to see.
Needless to say, I was aware of my treatment and promptly went to the next dealer on my list.
Their rude treatment of me cost them around 40K on an instant purchase. Biased judgement can bite your ass, sometimes.
The next dealership on my list of dealers treated me for who I am, rather than what I looked like, and I purchased a vehicle from them.
This is why you should always treat customers with dignity. You never know who you’re dealing with!
Amazing
Black Struggles also did a great expose on how unicorns are being mistreated by their owners.
It is necessary to strongly condemn such severe racism. Customers should always be respected, whether they are black or white; you cannot judge their ability to purchase based on their appearance.
I ve got 7 million, and I still get treated like shit
I was receiving public assistance and had to have my old car appraised for the value. I walked into a Cadillac dealership to ask how to get this done and a salesperson immediately professionally nonjudgemrntally filled out my paper with a smile. I never forgot how decently I was treated. If I were to go to a dealership about a car today, it would be that one.
Wow... this actually happened to me in Europe. The salesman was practically laughing at me and giving me dirty looks. Mind you, I was even wearing a suit, as I always did for work-but still! In my country, salespeople work on commission.The next day, I went back, politely acknowledged the first salesman, then walked over to a new one and ordered the car I wanted-with loads of extras. I thanked them both (!) for their "hospitality." 🏎(PS: Love this channel! . Just one thing-please stop wiggling the screen! 🖥)
My very first day at a Cadillac dealership I sold a Cadillac to a customer that drove in in a green Oldsmobile still dressed in his construction clothes....that no one else would talk to! He had just started a construction company and for several years anyone from that company came directly to me when they wanted to buy a Cadillac.
i had a part time job selling new and used cars in Michigan city indiana i was talking to two black men who expressed interest in the new show room models. The owner of the dealer ship took me aside, and said if they want to test drive, you go with them or dont bother to come back! I said oky, but why would you say something like that!He told me that the last timme two black men came in to test drive a car, they dissapeard with it! never came back.of cource the police got involved, and tw0 or three days later, they found the car, wrecked, and abanded oin a street in CFHICAGO!60 MILES AWAY. its no brainer stuff like that that harms the honest people!
according to fbi stats, more cars a stolen by whites than blacks
I've only bought one new car in my life, and the salesperson went on the test drive with me (and my ex husband). I'm an older white female.
There was a similar story in my neighborhood that still gets talked about. A middle-aged black man walked into a high-end jewelry store one afternoon, dressed in worn-out overalls and a dusty cap. Most of the staff avoided approaching him, assuming he couldn’t afford anything in the store. A few even exchanged smug looks and whispers, thinking it was a waste of time to serve him.
But one younger salesperson decided to step forward and greet him respectfully. To everyone’s shock, the man revealed he had just sold a large piece of land for a massive profit. He ended up buying multiple diamond necklaces and a gold watch, paying cash without blinking an eye.
The stunned silence in the store was priceless. It was a moment that reminded everyone: never judge someone by their appearance-you never know their story or what they’re capable of!
Super great attitude, strength of nonjudgement, humanity at its best. Yes Susan, others learned humility, a lesson greater than in a training book. A life lesson in REALITY. Apowerful learning of REAL PEOPLE.
Never judge a book by its cover ...this has happened to me not at a Dilership but at other places .and I had more than enough money 💰 to buy what I wanted.
Fantastic positive eye opening video for personal & business practices for excellent results! Thank you!
They gave Susan to many chances and she should have been fired immediately!! Not all wealthy people dress in suits
i know a couple millionaires to see them at the local supermarket most would say hes just living pay check to paycheck
She would have been washing all them cars windows 🤔
Facts!!! Susan been doing this for awhile and a person like her won’t get fired… if it was a black person, will be fired on the spot
The new owner has given her ONE chance. How is that "too many"?
Absolutely I knew a man that owned a gas refinery he dressed like a normal hard working man. He was as dirty as the rest of the crew and he had more money then Carter had liver pills.
Once i was a new car salesman by Ford dealership. We were told not to be judgmental of creed, color, or race and appearance of customers if we want to increase each salesman sales. High pressure evironment for car salesman to sell cars.
I heard this story before many variances but it's the same dealership story.
My father a precut home salesman told me you can never judge a customers ability by looks. He also took me through Gary, Detroit, etc... in the 60s&70s bringing homes to men who've earned a home
It's funny, back in 1989 at the Catalac Dealership in Orange Park, Florida, this happened to Alice Cooper when he came to town for a concert performance. He walked in wearing a T-shirt and a pair of ripped jeans. Needles to say, he went down to the Buick Dealership down the street, and after buying 10 top of the line Buick he returned to talk with the Manager and explained thàt he was going to buy 10 top of the line Catalac's for his crew. Needles to say the salesman lost his job that day and it made it on the evening news. Never judge a book by its cover.
Whoever writes these stories knows how to write
Treat everyone with respect no matter what they look like , because you never know who they really are
Susan got to keep her job but I would have made her a custodian and clean the bathrooms
Great story. If it is real, I probably would have let her go.
How I wish people would learn to treat all people with curtesy, respect, kindness because those that look like they can’t afford anything are the exact people that do have money or they wouldn’t be there in the first place. Can confirm.
wow great story should of more stories on this in the future.
When I worked at Radio Shack my old boss from my student job at Indiana University-South Bend walked in. The assistant manager whispered to me, "Keep an eye on him." I told him, "He's the audio-visual director at Indiana University-South Bend." The assistant manager repeated, "Keep an eye on him."
Years ago I went into a dealership in Arcadia, Florida. I had already spoken to a salesman via email about the car I wanted. We agreed on a price and went to the dealer. I showed up wearing jeans and a hoodie. Mind you, this dealership is in the middle of nowhere and the only thing black for miles was the roads. Well , I had a paid for 2012 Regal GS with title in hand. Long story short, I got the trade price I wanted and paid for the other car via wire transfer. The people at the dealership kept staring at me and were actually surprised the transaction went through. I drove off smiling and those people in the dealership were still waiting to get their financing approved and their mouths agape in astonishment.
She should be fired immediately! People like her are detrimental to any business!
Should have been fired
"Wow, I couldn't agree more! This video truly sparks deep reflection. The way Darrell transformed an awkward situation into a powerful learning moment is beyond inspiring. It’s a much-needed reminder of how fairness and respect can shape better outcomes for everyone. This is real leadership in action - turning challenges into opportunities for growth. Absolutely brilliant!"
Can anyone believe that small showroom’s employees could not recognise owner!!!! Plus it is common for car salesmen, not to pay attention for a person who is just looking around with no intention if immediate purchase. They invariably feel the customers to come with chequebooks and intend to buy.😳😳😳
Susan you're Fired effective immediately
💯💯💯💯
He's a really smart man!
Great story!!!
Yes
I love to see the expression on her face when she realized she's dealing with the owner
I want to see a video not listen at a narrator.
Me too!!😂😂
Try reading a book.
Try creating the video in your mind .
You can't because it didn't happen. This video is just victim porn for black people
You can't because it didn't happen. This video is just to make black people look like victims because you guys enjoy that feeling
Make one then! Pfft!
The irony here speaks volumes. Respect should not depend on someone's title or appearance
There are to many people that make Judgments based on their personal Bias. But never ever spend your money where you not wanted.
I would never treat someone in this manner. My parents taught me to have manners, a not EVER disrespect anyone.
Susan behavior was deplorable
I love it ❤️ Absolutely Amen ❤️🌹🙏.
Mr Carter was like an example of Jesus in a Bible story🤔
The word ASSUME🤔. COMES TO MIND SOME PEOPLE JUST DONT THINK B4 THEY SPEAk
My parents taught me at an early age, be careful how you treat others, because you never know who you are dealing with.
This was one of my hobbies. Go to car dealer in my work clothes just to see how they treated me. Not realized that I already had financing.
Heels clicking🤦🏼♀️🤦🏼♀️🤦🏼♀️
It’s amazing this same thing happened to me at a Volvo dealership i came in with ripped jeans and they judged me right away wouldn’t even come talk to me i left there that day and went down the street and bought a Ford Explorer they called me later that week because I got their business card so i told them I would never buy something from people who treat others like dirt
Susan is really Karen😂😂😂😂
Mr. Carter should have told her to pack up her stuff and leave because she's fired because if she would have done that to a normal person walking into the dealership and discriminated against that person, like she did to the owner of the dealership, that person could have took in your dealership to court and sued you for millions of dollars. And this actually even more proof for another person who died, who doesn't own the dealership. If they come into your car dealership and receive the same treatment from that woman.
That person would have a discrimination lawsuit. And and would almost certainly win.
I think.
She is completely negligent and has no ability to assume a managers role
Susan should have been dismissed on the spot to gove a loud and clear message
I’m Hispanic and when I was younger I was judged by a Hispanic salesman at a furniture store. He refused to help me and a white salesman helped me and got the commission on 2000$ of furniture. The Hispanic salesman was so embarrassed he couldn’t look at me. I made more purchases and always asked for the man who didn’t judge me.
Touche!, Lmao.
They all needed to be fired. None of them assisted. Obviously they all felt the same way
Susan needs fired immediately never to have ajob in this area
This level of arrogance and prejudice is unacceptable! People like her are a liability to any company aiming for true excellence!
Why does she still have a job? She should've been FIRED on the spot!
Not all wealthy people wear suits
Awesome.
That’s the deception she initially told you how she really felt. She should’ve been escorted out of the facility immediately….
Damned... He paint it like a luxury car that sell on this story .. What a remarkable story teller
I remember a story of an old farmer who went into a bank and requested parking validation for his beat up old pickup truck. the associate refused. he went out, apparently paid for parking and when he returned, he closed his $2million account
The employees don’t know who owns the dealership? That’s bad enough and they don’t realize you can’t tell someone’s wealth by the clothes they are wearing.
Man this was great 👍🏾
This reminds me of a story from the '60s...
Grace Slick was the lead singer for The Jefferson Airplane. She's best remembered for songs like White Rabbit and Somebody To Love.
Before the Airplane she had a band The Great Society.
She'd just received her royalties for that album and went car shopping on Van Ness in San Franciso. She entered the Aston Martin dealership. The salesmen took one look at this girl dressed like a hippie, tie died t-shirt, love beads, and tore jeans, and fled to a back room.
She gave pursuit and said something like "Hey man! I want to buy a car. How about that one?"
"Oh, that's an Aston Martin DB-25, a fine motor car. (think Sean Connery driving his James Bond car) You couldn't afford it"
"Well how much is it?"
"Around $17,000."
She pulls two $10,000 bills out of her pocket and says, "Groovy, I'll take it."
I've wondered how accurate this story is, but Grace Slick did really buy a DB-25 and as a paragon of counter culture it's not a stretch to think she would would have dressed the part and the sales force at the dealership would have shunned her. Apparently $10,000 were no longer printed after 1934, 30+ years from when this would have happened...
I read in an interview of Grace that the car was fun to drive, but it spent a lot of time in the shop...
I bet you they won't ever present themselves like that again
Great video
Nice story,❤
Why would "Darrel" be wearing a hoody top in the Arizona heat❓.
When I bought my last car in 2021 , I was ignored,IMO, when I walked into the show room because I was an old lady. I walked up to a young man and told him I wanted to buy the car that I saw on line. No doubt those that were indifferent to me, realized they blew a sale. My experience was not at all on the the level of owner of this dealership but it is was a level of age bias. I remember when I bought my first new car in 1979. The sales person pointed out a scruffy looking guy in another part of the show room with a beard wearing worn bib blue jeans. The salesman said that the guy had just bought two brand new Chrysler New Yorkers. The most expensive car in the show room.
NEVER judge a " book. " by its cover!
This is true in all walks of life.
Many years ago,a guy walked into a nearby dealership, he didn't look like he had 2 nickels to even rub together.
The auto dealer turned him away,he went down the road to their competition, where they figured ok,they'd play along .( thinking they would get a good laugh)
The guy pulled out a wad big enough to choke a horse,paid cash for a brand new vehicle!!
After that meeting, Susan should have been handed her "pink slip." 🚪 Enough with giving endless chances to people like this! 🤦♀💼
She probably has been treating all the blacks like that who came there, il make her write 5 thousand times, I will not disrespect blacks,🤔🧐🥃
Well damn! When’s the next episode?! 🙌🏾