Musician Audio Pegasus R2R DAC Review - a DAC with more than one problem
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- เผยแพร่เมื่อ 21 ก.ย. 2020
- Alot of you have been asking me to review the Musician Audio Pegasus Dac in comparison with the Denafrips Ares 2 dac. Some of you thought that this dac compared favorably to the more expensive denafrips venus dac. Welp, here is the full truth from our side.
update: Musician Audio contacted back to us again recently - They offered to take the unit back and diagnose the issues communicated. We are open to re-evaluating the Pegasus DAC if they wish to after sorting out the defects. more details to follow.
UPDATE 2021: They have decided to cut all communications with us. We do not know if they ever fixed the issue.
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update: Musician Audio contacted back to us again recently - They offered to take the unit back and diagnose the issues communicated. We are open to re-evaluating the Pegasus DAC if they wish to after sorting out the defects. more details to follow.
UPDATE 2021: They have decided to cut all communications with us. We do not know if they ever fixed the issue.
Keep it civil in the comments. No racist & homophobic comments please. no links please.
Disclaimer: This unit was given to us as an appreciation for our reviewing efforts - all our thoughts are our own
Reviewer info, patreon, and personal interest in our reviews: nbtsmedia.com/about-us/
We follow very close guidelines when we post negative reviews - we only post when it concerns harm to the public in any form or fashion. If the company gave us any benefit of a doubt to hold their warranty claim, then this video would have not made it out. Cheers
Here are examples of when a video like this won't be posted (and yes, these things did happen before):
1. The unit was offered to be sent back for them to take a look into what was going on. With or With no replacement to us
(we have had a unit sent back with no replacement 2 times from 2 different companies - no review was posted)
2. Any type of solution was offered in technically trouble shooting this
(this happens too many times to count)
3. A request to not review the unit period because they are well aware of the issues and are looking to fix it in the next batch
(this has happened once - no review was posted)
these are the most important reviews. thank you.
Reviewing a defective unit does not say much. I've had defective gear from the likes of McIntosh, Cambridge, etc before. Even well known names churn out lemons from time to time. You should have returned it and asked for a replacement unit to complete your review (no replacement no review should have been your stance with them). Who knows...you would have been able to keep a non-defective unit after you'd completed your review!
@@wa2368 He mentioned he asked them to take the unit back and they ignored him, then later when they reported its defective they sent him a graph lmao. What exactly can be done when the manufacturer clearly doesn't give a hoot?
@@wa2368 if you have not noticed in the video. We are not commenting/concerned about the performance but the rather "shady attitude" of this company. If you would rather have had us shut up about an important finding like this so that people don't get scammed/have similar bad experience - then as I have said in the beginning of the video... "This video is not for you"
@@Jayiyagi I feel that your review is a stab at the company and it is more argumentative that that that wants resolution in the matter. From what I can see another reviewer had an issue with his initial unit as well but their was a positive resolution at the end as he received his replacement unit to give a rave review of the product. I think it is only fair to try your best to resolve issues before making possibly a rightful criticism. Because of your review you can hardly expect the communication to be positive between you and Musician audio. Maybe although you might feel you are justified in your criticism you have focused too much negativity is this good for your channel I do wonder indeed??
There's currently another TH-cam review giving this DAC very high praise.
I hope you guys get a chance to properly review the Pegasus.
I have had nothing but a great experience with this DAC and Aoshida. Before placing my order, I confirmed that I could return the unit if I didn’t like it. After that, quick shipping and great service. Mine arrived with some micro scratches on the top plate from shipping - they sent me a new plate. They answered my technical questions quickly.
As for its performance, it’s an incredible piece of gear, especially with upgraded internal fuses and good clean power. XLR out sounds the best and to me, AES in (not the USB).
It was the DAC I was finally looking for after owning the BiFrost 1, RME, and repeatedly auditioning the Qutest.
I’ve had my Musician Pegasus for a few days now. It’s really wonderful. I stream Tidal with Roon through a Simaudio Moon Mind 2. I’ve been converting the signal in the moon to DSD and it’s glorious. Also I had a question about downloading drivers and emailed Musician Audio. They got back to me the next day and fully answered my question. When I’m listening to music I use the aes/ebu input. When I’m watching the tv I use the toslink optical. They both work great. I’ve no problems. The more time I let it sing the better it gets. BTW my other dac is the Mytek Brooklyn 2. The mytek is a very pleasant dac. It just doesn’t have the punch and liveliness of the Pegasus. I recommend the Pegasus.
Thanks for the info, look look they might have fixed some glitches. Now I feel more comfortable to order this dac.
Still working, any issues?
@@bliiblaablue yes, I sold my mytek Brooklyn dac +. So far I’m happy with the Pegasus sound and quality. I just wish it had a remote.
Thanks for this input.
Received mine yesterday. Works perfectly and sounds phenomenal! Easily beats the buildt in Delta Sigma dac in my Anthem STR, and that's a pretty darn good DAC!
I was going to buy the Ares II from a local UK dealer. But then they put the price up.
I took a gamble and ordered the Pegasus. Customer service was fast and responsive to my questions. The DAC arrived very quickly and it connected seamlessly into my system. USB sounded great but ultimately ended up using the I²S connection.
I read many user reviews of the unit and comparisons between the Ares before ordering. I don't think you can go wrong ordering from either company. R2R DACs bring that magic!
What pushed me to take a chance with the Pegasus was the overall positive reviews and that the basic design is the same as Ares but using higher quality internal components.
About China I-FI...actually i am a happy proud owner of both Willsenton R8 and SoundArtist LS3/5A..Yong Lee has always been very easy going and utterly clear in any communication we had...yes i had to wait, yes there was the Covid as well an owerwhelming request mostly from US, but have to tell wasa worth the wait. I am a happy camper so even for further ( yes i have Tsung Sol EL34 on my amp actually) tube swapping i will keep on confidently buy there. Please believe me, i have NOT received any freebie or support from China Hi-Fi, i am just a "maure" customer fully satisfied with the stuff i've got...
Galeazzo Sanvitale I too am a a happy customer ( good ole boy in Alabama ROLL TIDE) I bought the LS35a and man it came fast for me . Got it a few weeks ago so it’s after the initial hype
Lee's top notch. I opted for the slow shipping by sea with him for a couple of Jungson amps. They got to me in 40 days (i was in no rush). But, boy oh boy, these amps have me jawdropped everyday.. I have gear that has costed magnitudes more (Luxman, Accuphase from early 2000s, etc)...I would have saved a fortune in the past 20 years if i'd found out about Chinese audiophile gear sooner. I sense Chinese audiophiles have unforgiving ears and this is definitely no compromise gear is built to keep those guys happy....
W A which models?
I bought a Jay’s Audio DAC from China. No problems.
Yup, I’ve had that random blaring noise while working with the Alesis HD24 with Optical inputs/outputs. I don’t specifically remember the fix, but I think it was a matter of switching the input or output on the Alesis HD24.
I owned the DAC and no issues... also, in my system it sounded better than Denafrips Venus which is 3 times more expensive... in my opinion the problem is with the quality control of such complex devices. R2R DACs might be easier faulty than other devices... also, the fact is that this DAC affects a lot the selling of Denafrips DACs, which are way more expensive concerning the sound quality! Also, Singapore is a very expensive country ;)
Just my honest opinion. I am not trying to defend this company or to undermine the other. Regarding the dealing with Chinese companies, no comment. I still own a defective DAC made by a Chinese company already gone :)
Guys, your video was not a real review of the device, but a red flag about the reliability of the company!
Owned? And why did you get rid of it if it was that good, if I may ask?
@@wyup Meantime I got a new system (streamer/DAC/preamp + poweramp) much more expensive which is very good. Even if the DAC is better than the DAC in that system I could not justify to keep them both. I did not get rid of it, just decided to not keep both
I applaud your integrity. I think, understandably, that many reviewers would simply not review an item
if it doesn't meet their standards. That, unto itself is good. In this case, your review serves as a "cautioned"
warning in that you state your concerns along with the "provision" that the DAC you have "in hand" could be
faulty. In any case, the response of the manufacturer relevant to your actual experience was a perfect
example of "failed marketing purpose". If the DAC (you received) is faulty then the manufacturer really
missed the boat because all they had to do was send you a replacement. They didn't ...
or just take it back to take a look at what is wrong and fix it. No need for replacements - this happens all the time
Negative reviews are important because they set expectations. I think most people in the audio hobby are tired of *only* glowing reviews. I/we don't have to agree with your negative review, just like we don't have to agree with your possessive reviews. But it's good to hear where you stand on products, good and bad--and that you've got the balls to publicly say what you think--again, for both good and bad.
"It could be that this unit is entirely faulty"
If sending out an individual unit for demo / evaluation, it's up to the company sending the gear to check it and make sure it's working properly before it ships. With that said I've had two different pieces of audio equipment show up damaged in shipping in the past month. One box had been dropped or thrown so hard that a circuit board and i.c. components inside the metal case were broken. I think you've offered the company a chance to correct any problems and try again. Fair enough.
Great review. Can you guys look at the Anthem STR amp & preamp? I believe it’s a Canadian company. I would like to hear your thoughts on this product.
We need these Chinese companies ( poor audiophiles) because you can get great stuff at good prices.
Doug G You are right... Unfortunately Japanese, some European and American stuff are way more expensive than they deserve. Still more relaible tough ;)
theres no universals that come close to this, think price justified and fair enough
please do more thuan & jay reviews together! its awesome hearing 2 opinions in the same video.
i would like to see a hands on review of this DAC by Hans, btw Stereophile gets bad units as well and are dispatched replacements asap for ongoing reviews. common in the HiFi world.
Hi Jay, can you please review the Sound Artist SA SH10B big bookshelf speaker...
DACs are hard to review. I was not satisfied with mine at the beginning but after changing the settings in the software I now love it, so there are so many things going on software based that you can get a false impression easily. Not saying that this is the case here just something I had to learn along the way. I don’t own this Dac but a different one to make this clear.
I've had one for two weeks. I've been using USB and I2S inputs without any problems. Also I find the treble to not be rolled off, but actually very extended, and while I wouldn't call it hot, I have trimmed my treble a bit in my EQ setup because it is so present.
Did you send it back because of this or for another reason ? Just curious because mine is arriving soon
I have had this DAC for a few weeks now, and it is totally sensational! The one you guys received must have been damaged during freight or something. In my setup with the Focal Sopra No2 and Anthem STR pre and poweramp it delivers an unbelievable sound! It is so crisp, detailed, powerful and layered! I find it incredible that such a DAC is available at this pricepoint!
Sounds like a bot
@@Josh-os2px look at his channel, seems not a bot, only a casual user
I heard it needs a two week burn in time
To update looking at this users other comments on this channel he's definitely not a bot - and got screwed over by this company when his broke and lost his money
Well I wish I was a bot. This made me decide never to go chifi again.. The risk is just not worth it...
Optical cables can vary greatly especially at higher res, try swopping out another. I had signal dropouts thinking my dac has finally come to end of service. Changing out the cable did wonders for me. From what's been shared the responses from the manufacturer seems elusive that sometime requires imagination or estimation at what they are trying to drive at. BTW I had a fair share from such encounters from my purchase experiences online. And even though I can communicate fluently in their native language, somehow I still have issues understanding them sometimes. That said, I have met great people along the same path.
I have the Ares II and have had various Topping pieces and really have had no issues with the units themselves, but I have had difficulties getting my point across when dealing with one Chinese distributor. I was sent a European AC adaptor for one Topping piece (I was not asked which one I needed when ordering) and it took over a month to get them to understand what my problem was. More of a language translation problem than quality issue. No issues with Topping, Denafrips, Vinshine.
Hi guys I’m using a Sugden A21se amp and Audiolab 6000n streamer, how do you think the Denafrips Ares II would fit into my system?
And when you do measurements, to verify what you hear?
Well, about warranty now Musician Audio sells its dac via Amazon (not selled or shipped by Amazon, it's a third part verndor - Aoshida Audio here in Europe), so if ppl have problems should be easiest solve them
My Draco DAC is failing after a few months of use. Distortion on the coax input. Happens at random so not easy to reproduce. I should have just got the Ares II. Musician has some major QC issues.
hello jay. any chance to review the totaldac?
Any updates on this? Would like to see your impressions on a functioning unit.
no, still harsh and missing somewhere
although i do can write abt it based on optimism
Well, the Venus IS about 2 1/2 to 3 times the price of the Pegasus (although no excuse for malfunctions). I'd love to see a review of the Musician AQUARIUS against the Denafrips VENUS II. That would be a fair competition.
Maybe try to ask Z reviews how he communicated with the company. He got a second one for review on Nov.. Communication is quite important especially when you are speaking in 2 different languages.
I asked Alvin about this item. I recall that this is made by Denafrips.
Guys, how you gonna score this 3 r2r dacs:
1. Denafrips Aries
2. Soekris 1541
3. Pegasus
Which one you found the best, which one the worst and what the advantages of the one to another?
I have just received my Pegasus fews days ago and starting the 300 hours of burn in. But I could not wait and I listen a bit of music. I don't have an other external DAC, but an AK4490 chip in my integrated amplifier a Bur-Brown PCMI 1792 chip in my CD player. And up to now the Pegasus give me a better sound than the chips, better details of the instruments and better sound stage. I have choose Musician Pegasus instead of Denafrips because they have a return policy in the first 30 days after the purchase. I confirme with them the that I could return it without questions.
I was considering this DAC along with the Ares II and the Gungnir multibit. Thujan can you please review the Gungnir multibit? There are no recent or quality reviews on TH-cam. Thank you both for sharing your experience.
I heard the Gungnir it’s a good dac but instead I will pay extra 300$ more a buy denafrips Pontus 2
I've had this DAC for a few months now and have not experienced any of the issues these reviewers are speaking about. I upgraded to a Pegasus from a Schiit Bifrost 2 which I really enjoyed and this DAC is an improvement in all areas. Haven't run into any quality control issues so far
I own both Ares 2 and Musician. Did not have any of the issues you experienced. Did not do a detailed A/B between the two, but in using both casually, I did not notice any differences that jumped out at me. The Musician was more expensive and physically has a larger footprint, but given that I didn't notice anything significant, I'd recommend the Ares II since its a better value. They both seem to use the same device driver.
Hey Jay what's the difference between a good audiophile DAC and a studio DAC such as Apogees and RME, disregarding input options if the studio Sound cards.?
accuracy
of everything from positioning, effects, to the sound itself
Great job guys for the un bias review. Honesty and integrity will keep you around longer in this industry, keep on the good work!
sticking with my Soekris 1421
I owned pegasus, I din find their customer service that bad given that I can communicate native chinese language to them. Possible that they should improve communication to international customers
Thank you for an honest review!,
Darko has an article from June about this when they approached one of his writers to do a review. He spoke to Alvin and even the supplier. Worth a read
Darko is a glorified advertiser, not a reviewer. Do you know those Polaris 2 he suck their jack every chance he gets? Garbage regardless of the source. He puts out a video at then end of 2020 with "The dac to beat at 1000 Euro" when D90 outperform the ADI-2 for less money. He cut off comments of his videos because ALEGEDLY (he never actually provided any proof) someone somewhere made a joke that a female may not apreciate. Keep your garbage politics out of your work, and keep it 100% honest. His job is to inform and entertain, and he failed at both.
@@kurt120032002 "... a joke that a female may not appreciate" - the word you are looking for is "sexist". "Garbage politics" ? Your phrases attempt to desensitize the issues you clearly have. On John Darko - he has been reviewing for a long time via his website... well before his TH-cam channel became popular and is one of the few reviewers that actually attempts to explain audio tech and the sleight-of-hand that makes a product or standard a trend. In fact he often actively discourages unnecessary spending of our hard earned money. His musings on hi-res, MQA and Soundbars should be ample proof of that - but you are not bothered with reading, right? In case you are not aware, these type of audio journalists strike a balance between advertisement, education and "entertainment". Do you think that 10 minute "entertainment" video was made at zero cost? That is how they make a living. That balance is is also why reviewers ask for (and get) a replacement model if the one they were sent appears faulty. Your job is to learn, buy your Topping D90 and get the hell off these forums and listen to some music... might help you chill out a bit. You are paying no one's salary.
@@cyphermote6857 and you are the exact type of person I do not care about when looking for stuff about audio or any other hobby. You are a far left activist, uneducated, hateful with totalitarian views. you see every normal people as a threat. Is not like girls do not make jokes about man, but I never see anyone bitching about. Not everything is serious, not everything is political, "Your phrase attempts to desensitize", or in more normal language how dare you not be an activist at all time. No thank you. I intend to say EXACTLY what I said, I did not intend to say the words YOU pretend I say. On that note I let you choke on your extremist anger, and move one, not going to reply anything you have to say.
Thanks for the negative review! I understand the reasons why some reviewers just send products back that they don't like and not make a review, but that doesn't make it any less lame!!!
This is why i listen to you to get an honest opinion on audio devices, to be able to make a decision on taking a chance on getting a piece of gear and not be sorry later. Thank you for all you do.
Bizarre. Why did they send the unit for review. Did you deal with the same person from enquiry to complaint?
Yes
Radom question for the thread - how long does it take to get a Denafrips DAC from their site to the US? I’m assuming direct is the only way to get it.
UK (and Australia I believe) have dealers (UK; willow tree audio) - might be worth a bit of digging in case they have now landed in US - or give 'em a shout to see they have plans?
for me, it took about 2 weeks max. But you can check with them: www.denafrips.com/where-to-buy
I ordered an Aries II and it arrived in less than 10 days. Free shipping.
US delivery
If they have them in stock, it takes about 2-3 weeks. At least that was my experience. Order thru the Vinshine website.
Thanks for keeping it real, it means a lot.
One of the issues that buyers of equipment may have, whether or not they are even aware of it, is that what they are buying have the same components and built quality of the units being reviewed (aka companies doing a bait and switch). My understanding is this happens, how often or how rare is the question.
This particular company has come out with a new speaker, not many in the initial production, and only one review but it is a very positive review and a product which has me very interested. SO why haven't I jumped on it as I want to replace my current speaker with something of the size being offered by this company, which is what I am aiming at? Well, the following:
1. It is just 1 review and nothing else is available even from early adopters and knowing a return would either be very difficult, expensive or flat out denied prevents me from being an early adapter myself.
2. Warranty issues...if it were a seamless process if and when needed, would also be a positive. But stories like this, and there are a few, doesn't instill confidence to make an early purchase either. Anyone know if warranty is done in the States?
3. The dreaded bait and switch where only a few products are upgraded to sound at their best for reviewers while mass production models are built with lessor quality/cost components. This is a matter of trust. Even dealers might not even know if this is happening.
So, how does one address these issues and feel confident in making a decision? The speaker I am talking about seems to compare favorably with the US made CSS 1TDX and while either would be fine, one may prefer the look not to mention the price difference.
Any comments or feelings what I posted regarding potential issues and how you might come to a decision to either buy or not buy?
Add to the above, whether Company communications are good or poor add to the trust factor.
UPDATE on Sept 2022 for this unit. Amazon no longers lists them as available for purchase. I wonder if this is reflective of Amazon's strict refund policies?
Hello Jay do you have any plan to review Sonnet Digital Audio Morpheus. Thanks!
I own two Metrum Acoustics DACs (same designer later created Sonnet). They are superb NOS DACs.
@@johnratcliffe6438 John, thank for the advice
I listened to 2 reviews regarding musician pegasus which both are good reviewers like yourself and both loved this DAC
Personally I believe you may have gotten a faulty unit becos mine is all good and I am connecting thru my Mac via USB and also tried using Coax from my streamer. To me it sound better than Schiit MB and not too far from Terminator. I also felt the bass to be much tighter than MB & Terminator. The background is as dark as D90 and yet the airier sound where you can feel there was space between the singer and the band. Maybe The courier drop the box?? Over here in Asia their customer service respond seems ok to me.
Michael Lok Your opinion is similar to mine... good comment!
@@raducretiu9734 HI Radu try this if you are using Mac open Audio MIDI Setup, found in /Applications/Utilities. Select the desired output on the left, and then change the settings in the Format section on the right to 96000.0 kHz and 2ch-24bit.
You should request a unit for review again.
Same factory. Licensee gets some part of hardware and sells into different name.
Good work guys.
Nice looking paperweight to chuck at Sean?
Don't forget Audio-gd. My R28, r2r dac, preamp and are awesome.
I would deeply appreciate if you could do a review on the Audio-GD - R7HE 2020 Magna R2R DAC as well!!! 🙏🙏🙏
Hard to believe people on here are upset about a negative review, welcome to the real world! TNBT Studio is looking out for our (consumers)best interests ,, I for one am happy about that!
USB was hard to connect to my MacBookPro, I return my Pegasus and they reimburse me without problem. But when I succeed the sound was very good.
I've been watching positive reviews of the unit. Inadequate responses from the manufacturer aside, I'm wondering if you received a defective unit. That doesn't speak well for quality control, but if I were the manufacturer, I would have sent another unit for review. There's clearly something wrong with the unit you have considering the other reviews that indicate no issues with the product.
The front of this thing looks like Monoprice - Monolith Amps / Pre/Pro.
Did you buy the DAC or received it for free?
Sturgeon : I can't believe Jay didn't tell you to use a USB Cable . Jay sure has the Denifrips DAC,s down
I have had distorted sounds too. Once. But since it's from a computer. That issue was most likely a software problem on the computer and not the dac. This was a Hegel H390. If you test a DAC. Don't only test it from a computer. Test different sources.
the issue is ... who makes the boards ? it could be that many audio manufacturers just put pieces together
Maybe they just have the same boards supplier ?
I mean Denafrips makes their dacs from the scratch or just assemble them with third party parts ?
ok, so where is your follow up review?
They have not sent in a new unit yet
Z review loves his new one.
Thanks for this heads-up - Will cross this off my list. One question though - In general do you think Digital Volume Controls work well with R2R DACs ?
You don't need to apologize for being honest. You're not a politician.
This is the stuff we need! I was interested but know i know what company i give my money. So now i am not interested anymore in musician. We need more of these experiences!
This whole "China thing" is kinda racist, isn't it? Because it's from [Insert country here] it HAS to be a certain way? We're talking about people in the end and people can be wildly different from each other. Regardless of which specific piece of dirt they were born on. Yo... Like I have people in the same damn building as me that are so massively different. Some of 'em are kinda assholes too, real talk. I hear this whole "China thing" too often in hi-fi related content and I wonder like, Is this a US thing really? To think this way I mean? I don't know, just to me it's just really weird. My brain can't function and make sense out of those connections.
(Obviously not referring to you guys, just the whole thing in itself you know)
Musician postet a statement about this review:
www.musician-audio.com/en/nd.jsp?id=17#_np=121_654
Please review the Auralic Altair G1 :)
I would really like you to be able to exchange the dac for a working one. And then hear your thoughts. After another reviewers positive findings I placed an order. They were about 4 weeks out from being able to ship. It’s not uncommon for a new production to factory issues. Thanks for your honest experience. Respect.
If you do some digging most who have heard or owned both the Pegasus and the Ares pretty much all preferred the Pegasus by a descent margin. I dunno never heard either one but I can say the big brother Musician Aquarius is a game changer DAC in my system. Granted I only have had Dacs in the 1-2k price range in the past but this is a completely different experience. So detailed open and fluid without a hint of harshness.
I am glad you give out your honest opinion, even though the company wanted to buy you with his 'gift' DAC. There are so many reviewers in youtube now gave out all positive reviews on Chinese products, the fact is nobody knows how honest the reviews are. Even worse, if people naively trusted those reviews and got a bad products without any mean of support.
Sounds like its just a faulty unit they should have just replaced it with a new one and moved on . Was considering it , not now . Thank you
Tujin(spell?sorry) I also am a Gungnir owner and wondered what DAC's in $1k-2.5k range have you personally thought were better than Schiits (pun intended?) and why? PS: sorry about ur name...I have 6 other DACs that can't please me!
Yeah, guys. This could happen with a piece of gear made anywhere in the world.
Nonsense, some companies are much better than others when it comes to design, build quality and quality control. Also, Japanese products are generally built to higher quality standards than in some other Asian countries. Some Chinese companies built first rate equipment, some not so much.
Steve C#
Firstly, you sound confused in what you’re trying to say. I also completely disagree. I also said nothing about Japanese vs Chinese or any other country’s products. You brought that up. This could still happen to any company regardless of their reputation, where they’re based, or the “design, build quality, and quality control”. Of course, it’s much more unlikely to occur with certain companies, but it could still happen with a piece of gear made anywhere in the world despite who made it or where it was made. I’m not going outta my way to be argumentative either. Just stating a fact.
There are fantastic products coming from China, price may be great but support is important too. I seldomly hear about how a brand support actually performs. In this case, may be a faulty unit, but their response shows I cannot trust my hard earned pennies to them.
Most hifi is repairable by competent person.
@@Coneman3 Sure, but if it is a product deffect issue, it should be easy to get the issue recognized by the manufacturer, and the repair costs covered by the manufacturer. On the other hand, if the manufacturer does not recognize the issue and does not repair or replace a deffective product, he cannot expect to prosper in current times. Reputation is key.
@@vmpty But if you are paying a fraction of what it should be, it's worth the small risk of it breaking.
@@Coneman3This is fair if they are upfront about it.
@@vmpty It's for you, the buyer, to work it out. Dealerships to repair items are generally not worth it if you want top end hifi because you are paying for all that and adverts and middle men etc. in the item you are buying. It's largely smoke and mirrors to get your money.
I really hope that reviewers of this stature are using an add-in USB card and not just the regular usb port on a PC. A great USB add-in card that improves sonics, it's only $40, is the Elfidelity AXF-100. You use it with a separate 5V power supply like the iFi iPower 2. The combo together sounds much much better than a standard usb PC port
It's haunted?
Ouch 💀
I owed a Denafrips Terminator switch channels ,
It would be interesting to see if the company tries to change its tune after seeing reviews like this and others. With so many companies that pop up selling gear out of China I wouldn't be surprised if it's rebranded something else. It's good to know folks out there are looking out for others. Some good stuff has come out of China. Hate to see good Chinese companties that are trying hurt by companies that are shady. It just boggles my mind. Perhaps the language barrier doesn't help. If your any company worth your name these days, you better have some sort of customer support.
I think the owner of Denafrips didn't do himself any favour by launching that obscure side project.
They probably said ‘keep it’ as they knew it was faulty, although that’s a poor company strategy.
👍🏼
Damn... Just ordered this based on the soundnews review and it is already sendt... Starting to wonder if I will regret this🙈. Hopefully it can be sendt back if it turns out to be poor sounding or faulty..
Well you have owned for a year now according to when you posted this...... what are your sound impressions? I am willing to bet it surprised you.
@@Acura1NSX Yes it did. Sounded great, but after a few weeks it started distorting like many others. I sendt it back. Got lost in the mail and they made me sign of on a value of 20 USD and I lost all my money. The factory would not take responsibilty. Steer clear!
Wow I've never heard a very negative review
it is not your fault your only reporting back of what you heard I keep coming back myself that this unit is defective it's hard for me to believe a company would put out a very awful product I believe it's defective I hope it's just this one unit that you have I feel bad for all the other people who bought these units and they are bad as well.. Please care J and tijan you guys totally Rock awesome👋👋👋💪💪💪👌👌👌👌👌
Maybe you just received a defective unit. Why not give it a second chance and re-review it?
We have asked and they initially agreed and then quickly changed their faces once we shipped the unit back
@@Jayiyagi At least we know that is the case. Not in the Company's favor. Thanks.
WOW!! The first negative review I have seen on TH-cam, or on any platform, for that matter. That's refreshing. Thanks for the heads up guys. I would say this manufacturer is fucked after this review. I just hope they don't sue you LMAO
we cover our asses by stating here that the company who sends in their products promises to take no legal action for negative comments: nbtsmedia.com/about-us/
But that doesn't stop companies at the end of the day and as long as we have the units on hand to prove the defects and email catalogs, we should be fine
You have to warm it up before using
Oh man, I got so close to pulling the trigger on this 😅 Would be cool if you had talked about how it’s built/designed by the Denafrips shop (if my info is correct).
both are great
@@iikatinggangsengii2471 Thanks! I recently bought a used Pontus II which is great (unlike the Ares II, which I did not get on with at all).
Wow, Musician sounds like a crappy company to deal with. Seems like the company started from someone that used to work at Denafrips and wanted to do their own thing, using the Denafrips drivers.
Forget about musician crap... I was waiting for terminator plus since i saw it in many of your reviews...pls do that next... Even though i can't afford that.. 😂
Apparently you guys have faulty units. Just sent the units back without rushing to the conclusion. If the manufacture does not want them back, just trash them as you wish.
Nice to see you making a honest review when coming across a disappointing device. Many reviewers when faced with this situation would "play it safe" and just choose to take a pass and not post the review. We as consumers need to know when there are low quality products out there.
Hilarious how many satisfied customers there are on this negative review thread :)
I think that you guys have lots of differences with Musician. Better you solved it offline and not bring to the audience. Once resolved then you can review it - good or bad is another different story. But right now your differences seems to bias and fog your mind that it is too negative even though the product may be good, who knows. Grow up guys.