As a reseller myself, I can tell you that even the high end brands, and some really heavy duty soles will fall apart due to age and not wearing them. ..You'd never see it coming, either. It happened to me personally with a pair of Danskos, of all shoes, that I kept for myself and a pair of very high end and in mint condition pair of boots. Both soles crumbled. The Dansko's were a molded bottom, not of wood and the boots cracked and crumbled one day. I knew both were due to materials and loss of strength and flexibility. Both shoes looked brand new. If it didn't happen to me, I'd never believe it. Now I know shoes can do some crazy things when you buy them second hand.
It happened to me too. Walking with some coworkers in the office. One of my shoes just crumbled. The soles broke apart. Luckily i had spare shoes in my desk. I messaged seller and he immediately gave me full refund. So if it happens to me I'll do the same.
Saw a video where a guy had a pair of Jordans that sold out 15 years before, never worn. And the day he decided to wear them to sneaker con they fell apart within an hour
In the boot situation I likely would have refunded 100% and let the buyer dispose of them. Mainly because that is what I would hope for as a buyer myself.
Hi, Justin! Thanks for showing some not so great flips and your death pile! Very relatable and nice to see a seasoned reseller goes through it too. I requested this on the Flipwise survey. Thanks for delivering :) I personally would refund the guy 100%. Doesn’t seem like a scam.
Hey Justin. As a reseller of clothing I can attest that sometimes new shoes come undone. I sold a pair of nwt shoes that had the stickers and tags attached. When the customer got them the soles had come unglued from the summer heat. I could clearly see the shoes were mine. I refunded the buyer and told them to keep them or toss them. Didn't make sense to send them back. I would refund all of the money just because you do so well and one refund won't hurt you
I audibly gasped when you showed the Herman Miller chair. You're so lucky! It's still cold in Seattle so yard sales aren't happening yet...I can't wait! Also, tell your wife we appreciate her sacrifice re: the pizzelle maker. An abundance mindset is its own reward. :)
Dry rot in shoes is a thing and it looks like that from the pictures. I’d refund 100% (including shipping) because that is what those pictures look like to me. Dry rot happens even if the item looks brand new. Plus, since they are hiking boots - the guy should be able to hike in them. I don’t think this is improper use causing the separation, it’s the condition you sent them in.
Hey Justin! I enjoy watching your channel, you offer a lot of knowledge and good information. In regards to the Justin boots, I can give you a little information of my own. I own a shoe repair shop and a lot of times you will see new, unworn/ old stock items with the soles falling off or crumbling. It doesn’t have so much to do with the manufacturer, but more so the age of the items and the type of material that the sole is made out of. If they have sat there long enough time and oxidation can do their damage, especially if they have gone unworn. Basically like dry rot. Whenever I’m footwear thrifting I always pick at the sole a little bit to make sure they won’t crumble or you can flex the ball of the foot and see if cracking is starting to happen. You can also pull on the sole a little bit to see if the glues have lost their adhesiveness. I hope this helps for future footwear thrifting.
On the boots: I would tell the buyer to keep them and I'd refund him whatever he paid (including shipping) and chalk it up as a loss. It's just a cost of doing business.
It's people like yourself who are part of the problem. Sure it is what is part of business but does it have to be that way. Absolutely not people can make a change they just refuse to stand up and it's people like yourself who only want to do what we have to already do but gives up to make any changes. Sellers could easily stand up and make ebay change their guidelines and finally stick up for sellers. If we keep getting people like your self who easily give in and only stare in a straight line then we all failed.
@Fizggig Stick up for what? The customer didn't wear them for a year, just a day. As a consumer I'd be livid if a seller told me I might only get 50% back.
@ilvean3122 there needs to be seller protection as well. Ebay gives a rats ass about sellers. Sure you could have wore the shoe 1 day and it fell apart but like he said he's not the company. Buying something brand new from the actual company is very different then buying something pre owned from some random dude on ebay. Maybe there needs to be an expectation set right up front. This seller doesn't offer refunds and ebay actual honor that. What's the point of them even having that on the listings? Sure if I bought something and it broke I would be pissed off. Then this is where ebay comes in not the seller. If they want to protect their customers to keep coming back then they invest don't put it on the seller. Also it should be a case by case situation. In this situation the dude sent photos he did what he needed to. Ebay needs to stick up when things are actually not in the side of the seller. This buyer legit showed a photo of the shoe covered in mud it seems he's in construction. He probably did something to the shoe while he was working maybe it was an accident but the seller should not be responsible for that. Especially since they are super used.
Thanks Justin for showing your re-donate pile. It's very hard for me to give up on items (and not beat myself up) for re-donating them. I keep thinking that "I can get that stain out if I just spot treat it (again) and wash it ONE MORE TIME.". I have to work on just letting things I can't fix, go.
I worked in a thrift store for awhile and we had a lot of issues with shoes. I think if they are stored in the heat for a long time, the glue gets kind of dry rotted and the soles will just start coming right off.
Thanks Justin. You're videos inspired me to start reselling. I started on ebay last week and had my first sale 6 days later. Now I just need be consistent with my sourcing and listing.
I've bought black leather/suede Skechers Shape-Ups for work over several years, even after they discontinued making/selling them. At that point I bought them off of eBay and even though some were new in the box, parts of the shoe would disintegrate after the first or second wear. I was told by a few people that dry rot happens with certain types of plastic and rubber compounds and that some Skechers, some Danskos and one other brand I've forgotten do this after quite a few years, even when they've never been worn. So maybe that's what happened to these boots?
Just want to point out you do not have to have free returns to be able to do the partial refund option, you just need to be a top rated seller instead and offer 30 days returns. I do 30 days returns buyer pays shipping and I’ve deducted the cost before on one of my returns. It just matters if you’re top rated.
Saw the Herman Miller chair. Love them. If you did not know, they come in 3 sizes, A,B, & C. The size can be determined by the number of stars you feel between the top of the chair and the mesh. Mine has 3 in a triangle pattern, mean a C, the largest. Most are B with 2. This is important when you get replacement parts later., particularly the mesh and trays.
Huge fan of your channel and also appreciate that you haven't fallen down the Whatnot route of selling (and hopefully never do). Keep up the great work and I can't wait to try out Flipwise when the time comes!
My sense of this is that “New” condition does not mean dry rotted. If I bought dry rotted boots at Dick’s or somewhere, I would be furious. Seems like “new” or “open box” doesn’t really belong in the same sentence as “this disintegrated on day one.” I would probably refund. I think it’s important to remember that each customer doesn’t have access to your back catalog of refund decisions, so there’s no “record” for them to appeal to. It’s just your judgment and sense of things.
Shoes can dry rot. I try to remember to pull the soles, bend the shoes just to be sure that they are in tact before shipping even if they are new. If you didn't do that you have to assume they dry rotted.
Hey Justin! That thing you talked about, when you look or touch something you have listed, forget about it.. then it just sells out of nowhere, yes happens to me too. I've heard other youtube sellers, mention it too. Funny since I've noticed this for 10+ years. My hubby thinks I'm crazy. But just recently I've heard others sellers say the same. When I heard you say it happened to you. It confirms I'm not crazy. And just about a month ago, happened again. Thanks for sharing!😊
Thanks for the videos! As a new reseller your videos have been SO helpful for me. Thank you. So informative to hear about worst sales as well as best sales. All the best!!
I don’t know where you live, but having spent a lot of thrifting time in the south, rubber just deteriorates. I have had the experience of items that were brand new, things I bought for myself and to thrift, all of a sudden cracking, chunks coming off the soles. Having grown up in a northern climate, never had this happen. I agree with the person who suggested letting the person keep the boots and refund( I know it hurts) , not your fault, and probably not the manufacturer.
Thanks for the honesty on buying items that didn’t sell or aren’t worth listing! I have to work on buying things that I personally think are cute or cool, even if the sell through rate is low. I need to learn to detach! 😬😆
I love your videos. Your calm communication style is top notch. Refund for the boots because you know that you are not the type of guy who wouldn't do what you know is right even if there is a policy that protects you from having to do it. Dry rot is def a thing with leather. I found a nice wallet at the thrift store. It was in pristine condition. By the time I got it home it had little chunks coming off of it. Discovered that any handling at all was breaking chunks off the edges near the sew line. I'm glad I didn't sell it to someone.
Just a quick comment on the Lava Lamp. If you run them for about 6-8 hours a day for a couple of weeks, the wax typically comes back and works like new. At least, that is what happened to the one I bought. Just a thought. Thanks for your channel.
I knew they would likely cost more than $14.99 to ship, I just wasn't expecting it to be THAT much more :) It's a risk I run using flat shipping costs; sometimes the buyer is far away!
Boots where probably dry rotted it happens also at estate sale empty box happened to me bought a box of cameras they highlighted this digital camera box and it was empty so they knew it not the way I would do business
One should never ever use any other chair than a Herman Miller Chair, hands down the best office/Video game chair in the world. If you've never used one you have no idea what you should be using.
I've had that same thing happened with a pair of boots before. They were a pair of Red Wings and the guy told me they fell apart. The pair I had were vintage and they were in great shape but maybe they were just dry rot or something.😢
I sold a pair of Jordan's and had buyer claim the soles fell apart after a hike (in Jordan's?). After comparing the buyers images to my listing it was clear they were not the same pair...same model, but not the same pair...so someone tried to get a free replacement pair of shoes they ruined. Anyway they went through eBay authenticity guarantee before they were shipped and luckily eBay said I do not have to refund and closed the case as the shoes were inspected and shipped in good condition.
I just sold a Pizzelle maker a week or two ago! I couldn't believe the comps when I looked it up. Wasn't as good of a brand as yours though, I'll definitely keep an eye out for that.
I have that very same Vitantonio Pizzelle Chef cookie maker in my pantry... although I think my adult kids would disown me if I sold it! It's a Christmas tradition here and still gets used every year. But we also have a newer version of Pizzelle maker, so maybe I could let this one go. Might need to have a family meeting!
I do the same thing in buying lots. Most of my items have a cost of less than a $1 that way. It has my ROI very high all the time. I am an auction first then if no sales, I put it at BIN. I notice that your review of the week has (!) behind a few things. Is there any bulk way to remove them on the Beta? I have the same issue and have to manually go in and make sure the missing data is filled in. Keep up the good work, I do see the same uptick right now on eBay. Unfortunately, I have to agree about giving the buyer the money back, with the others. If I see a trend with the item, then I would stop buying the item for resale.
my wife does the shipping. she just wrapped each individual piece separately with a good amount of bubble wrap and made sure there was enough void fill in between to keep things from jostling around in the box.
id do the return on the boots check them out of course and at most do the 50 percent return mainly cause its a 50/50 chance it was switched out possibly and just unsure what he put them through as well so its just hard with so many trying to get free items on ebay so id do the 50 only
Question: is it only certain brands of pizzelle makers that sell so well? I had known for a while they were good to buy but earlier on in my couple of years so far on eBay I had one for sale and it took probably a year to sell. I think I initially started it at about $60 and maybe sold it for 37 if that?
@@justinresellsgotchya I appreciate it, ive been selling on ebay for years but mainly just cards, branching out now to a lot more items now and I just had a situation where i had to ship a pretty big item, just trying to get a feel for what other people do/expect
Question about keywords!: putting dashes or parentheses in title to separate the run on sentence? does that hurt or help? Ex: "Polo- Medium- Red - Mens" vs "Polo Medium Red Mens" Also what about using quotations around titles of books or movies. Does it matter?
Great info on how to find the lava lamp year made stamp! I wouldn't refund the boot guy -- just give him the boot! Looks like he went through the trenches and wanted money back...
I would have the buyer return the item and upon inspection that it was the one I sold, I would give them a full refund. Its just a cost of doing business.
Man that is crazy I had the exact thing happen to me from a guy in Florida staying the sole fell apart.. luckily mine were only $40 so I just refunded and moved on but it makes you wonder if this is something scammers do
I would issue a full refund including shipping and tell the customer to throw em out or whatever they please. Just don't send them back as it'll cost you money. Neither of you are at fault. To me, eating a bit of money is the cost of business and I don't want to tarnish the way people think of eBay.
Re: The boots. I’m going to be devils advocate here. There is a big possibility he is trying to scam you. Buys new boots off you, shows you picture of his exact same old broken boots. I know your honest so it’s hard to believe there are people like this but there are a lot and I’ve learnt the hard way.
Yes, always check the boxes before you leave the estate sales and thrift store; many crooks in those selling environments unfortunately. Yes, accept return on the boots and just credit him back.
I agree with everyone else and would refund the buyer of the boots 100%. Perhaps they were stored improperly before you got them. I have put shoes through hell, and even the cheapest pair last a while.
I'd give the guy a full return. I"ve bought used shoes before that "looked" perfectly fine, but because they were older, they deteriorated. That happened to me personally.
You should always do the bend test on shoes, when you buy them & before you ship them, Those JUSTIN boots may have been new but how old were they. I see dry rot in Clark's, Dansko, Born & other brands. I've had it happen to me & the buyer sent the pictures; no questions ask I gave her a full refund including the shipping & an huge apology. Lesson learned. Nobody can destroy a pair of boots like that in 1 day.
I hate selling shoes for this exact reason. My husband had a pair of hiking boots fall apart on a hiking trip. They were old, but in good condition. I had a pair of wedge Michael Kors shoes fall apart on a girl's trip. Both heels came loose. They were probably 7 years old....stored in my closet, in the box, with the wrapper...and I wore them about 10 times....maybe....so why???😅
I once got 3 pairs of new London Underground booties at a yard sale for $5 each. I sold a pair and as soon as buyer got them the messaged saying the sole was coming off. I was suspicious at first because I checked others and they looked like it was not possible. But then I pulled on the soles and suddenly they separated from the shoe. I refunded buyer and delisted the other 2 pairs.
I would refund the boots. Flipwise looks amazing! I just watched a video of yours about it. I went straight in to sign up and says invite only. I submitted my email for when they are accepting more users.
Had a pair of sketchers that disintegrated while walking my daughter to school, rolled my ankle, went down to my knees and ripped my knee open and needed stitches.
Sounds like those shoes had dry rot. There was no way for the buyer to know, and as they say, buyer beware, but that said I would give the full refund and tell the buyer to go ahead and throw them out. I aim to make my customers happy and I know I wouldn’t be happy if I bought shoes that only lasted one day and I was still out some money. As someone else said, chalk it up to the cost of doing business and move on. You might even get a repeat customer out of it because now he knows you’re trustworthy and go above and beyond to do good business.
I would give a full refund. I have bought shoes that fell apart, that looked new. I am in Texas and age and heat will deteriorate plastic, which is what a lot of shoes are made with. It is not like a sewn leather sole.
The boots were probably stored in high heat/cold for an extended period, even though they were "new" and/or it was a manufacturer's defect. It's a tough case but I have a hard time agreeing with the notion that you should eat all of the cost for that. Even when buying something new on eBay buyers know it's a roll of the dice to one extent or another because it's not being bought through an official retailer of the item, thanks to that there's usually a discount in price. From the photo it looks like he treated them rough right out of the box without even trying to break them in. I'd stick to your return policy and charge them some amount for having a hand in ruining the shoes. You could then try to see if Justin shoes honors a warranty if they have one that applies to you. Worst case you get a negative feedback but this is highly overrated IMHO. You can reply with a comment with your side of the story and ask for it to be removed if it seems malicious if it comes to that. One negative feedback out of hundreds of positives isn't going to hurt you.
Hello! Love your Channel. I would take the return on the boots as I have sold thousands of shoes on Ebay and I have had shoes dry rot and fall apart. Glue get old and it will not happen till Someone wears them.
I would definitely refund 100% sounds like you sold something that was not as described. Totally not his fault if they fell apart after one day. and I kind of agree that quoting that policy does make you sound like a jerk. It would be much more important for me to practice good customer service and try and have good feedback instead of saving myself a few bucks. Just my two cents, but what do i know....
With the boots i would give full refund. I wouldn't bother managing the return since the boots are ruined. I would just mark it up as a cost of doing business. We sell a lot of things as "new" - but we don't REALLY know the provenance of the items we sell, so the give and take there is that we have to flexible when the product doesn't live up to expectations.
Not that I don’t believe him but I had so many people trying to return ítems that you know they were not the same you sent them that I stop offering returns. Some people just buy the same item and then try to swap with yours and get their money back.
if you feel they are the same boots you sold him you should give him a full refund. probably manufactured several years ago. I've also sold shoes that feel apart, dry rot, stored in heat, ect.
@@justinresells Can you do a video on how to fix shipping issues? I’m brand new to it, and last week I sold a nonreverse mirror, I packed up my item and scheduled usps pickup. A day after pickup it was returned, pointing out an error= that the label said media instead of ground advantage. The order said buyer selected media mail. I honestly don’t know if I accidentally had it originally set to that or if they selected that to try to save on shipping. However, I didn’t know how to fix it so I messaged the buyer letting him know and canceled the order and refunded him. I had to put item out of stock or broken for the cancel reason because I panicked and didn’t know what else to do. If it happens again, how would I fix that? (adjusting shipping therefore needing the buyer to pay for the price difference)
in the future you can void the shipping label (My eBay -> Orders -> Shipping labels) and purchase a new one using the correct service @@shannongreenlaw88
100% full refund. NOS shoes do this all the time. Its main cause is that they aren't being walked in, so the rubber/plastic glues lose its oils and flexibility causing them to rot. Test any old shoes you have by flexing them or if possible put them on and walk around on carpet then check for cracking or crumbling.
As a reseller myself, I can tell you that even the high end brands, and some really heavy duty soles will fall apart due to age and not wearing them. ..You'd never see it coming, either. It happened to me personally with a pair of Danskos, of all shoes, that I kept for myself and a pair of very high end and in mint condition pair of boots. Both soles crumbled. The Dansko's were a molded bottom, not of wood and the boots cracked and crumbled one day. I knew both were due to materials and loss of strength and flexibility. Both shoes looked brand new. If it didn't happen to me, I'd never believe it. Now I know shoes can do some crazy things when you buy them second hand.
It happened to me too. Walking with some coworkers in the office. One of my shoes just crumbled. The soles broke apart. Luckily i had spare shoes in my desk. I messaged seller and he immediately gave me full refund. So if it happens to me I'll do the same.
Dry rot on “new” shoes is definitely a thing.
Saw a video where a guy had a pair of Jordans that sold out 15 years before, never worn. And the day he decided to wear them to sneaker con they fell apart within an hour
In the boot situation I likely would have refunded 100% and let the buyer dispose of them. Mainly because that is what I would hope for as a buyer myself.
Except if he bought a pair from you and sent you a picture or the ones he already had.
@@Preacherski Right!
Hi, Justin! Thanks for showing some not so great flips and your death pile! Very relatable and nice to see a seasoned reseller goes through it too. I requested this on the Flipwise survey. Thanks for delivering :)
I personally would refund the guy 100%. Doesn’t seem like a scam.
Hey Justin. As a reseller of clothing I can attest that sometimes new shoes come undone. I sold a pair of nwt shoes that had the stickers and tags attached. When the customer got them the soles had come unglued from the summer heat. I could clearly see the shoes were mine. I refunded the buyer and told them to keep them or toss them. Didn't make sense to send them back. I would refund all of the money just because you do so well and one refund won't hurt you
That is good to know. I was thinking scam. Thank you for sharing.
I audibly gasped when you showed the Herman Miller chair. You're so lucky! It's still cold in Seattle so yard sales aren't happening yet...I can't wait! Also, tell your wife we appreciate her sacrifice re: the pizzelle maker. An abundance mindset is its own reward. :)
Dry rot in shoes is a thing and it looks like that from the pictures. I’d refund 100% (including shipping) because that is what those pictures look like to me. Dry rot happens even if the item looks brand new. Plus, since they are hiking boots - the guy should be able to hike in them. I don’t think this is improper use causing the separation, it’s the condition you sent them in.
Hey Justin! I enjoy watching your channel, you offer a lot of knowledge and good information.
In regards to the Justin boots, I can give you a little information of my own. I own a shoe repair shop and a lot of times you will see new, unworn/ old stock items with the soles falling off or crumbling. It doesn’t have so much to do with the manufacturer, but more so the age of the items and the type of material that the sole is made out of. If they have sat there long enough time and oxidation can do their damage, especially if they have gone unworn. Basically like dry rot. Whenever I’m footwear thrifting I always pick at the sole a little bit to make sure they won’t crumble or you can flex the ball of the foot and see if cracking is starting to happen. You can also pull on the sole a little bit to see if the glues have lost their adhesiveness. I hope this helps for future footwear thrifting.
I would give a full refund without return, I’ve seen few new boots which had same issue. It’s not fair to do it to a buyer :(
On the boots: I would tell the buyer to keep them and I'd refund him whatever he paid (including shipping) and chalk it up as a loss. It's just a cost of doing business.
This. Don’t advertise you did this
It's people like yourself who are part of the problem. Sure it is what is part of business but does it have to be that way. Absolutely not people can make a change they just refuse to stand up and it's people like yourself who only want to do what we have to already do but gives up to make any changes. Sellers could easily stand up and make ebay change their guidelines and finally stick up for sellers. If we keep getting people like your self who easily give in and only stare in a straight line then we all failed.
@@Fizggig the boots fell apart the first time the guy wore them. Refunding him is the right thing to do.
@Fizggig Stick up for what? The customer didn't wear them for a year, just a day. As a consumer I'd be livid if a seller told me I might only get 50% back.
@ilvean3122 there needs to be seller protection as well. Ebay gives a rats ass about sellers. Sure you could have wore the shoe 1 day and it fell apart but like he said he's not the company. Buying something brand new from the actual company is very different then buying something pre owned from some random dude on ebay. Maybe there needs to be an expectation set right up front. This seller doesn't offer refunds and ebay actual honor that. What's the point of them even having that on the listings? Sure if I bought something and it broke I would be pissed off. Then this is where ebay comes in not the seller. If they want to protect their customers to keep coming back then they invest don't put it on the seller. Also it should be a case by case situation. In this situation the dude sent photos he did what he needed to. Ebay needs to stick up when things are actually not in the side of the seller. This buyer legit showed a photo of the shoe covered in mud it seems he's in construction. He probably did something to the shoe while he was working maybe it was an accident but the seller should not be responsible for that. Especially since they are super used.
Thanks Justin for showing your re-donate pile. It's very hard for me to give up on items (and not beat myself up) for re-donating them. I keep thinking that "I can get that stain out if I just spot treat it (again) and wash it ONE MORE TIME.". I have to work on just letting things I can't fix, go.
I worked in a thrift store for awhile and we had a lot of issues with shoes. I think if they are stored in the heat for a long time, the glue gets kind of dry rotted and the soles will just start coming right off.
I just had soles come off a couple of pairs of shoes that are still in good shape. I bought Shoe Goo from Walmart & they are as good as new now.
You are like the "Why Files" of reselling. Love it!!
He totally has that vibe ! I couldn’t figure out who he reminded me of
Love how you are transparent in showing us great flips, bad buys, and death piles. Thank you.
Refund the boot buyer. Right thing to do.
Thanks Justin. You're videos inspired me to start reselling. I started on ebay last week and had my first sale 6 days later. Now I just need be consistent with my sourcing and listing.
I've bought black leather/suede Skechers Shape-Ups for work over several years, even after they discontinued making/selling them. At that point I bought them off of eBay and even though some were new in the box, parts of the shoe would disintegrate after the first or second wear. I was told by a few people that dry rot happens with certain types of plastic and rubber compounds and that some Skechers, some Danskos and one other brand I've forgotten do this after quite a few years, even when they've never been worn. So maybe that's what happened to these boots?
Just want to point out you do not have to have free returns to be able to do the partial refund option, you just need to be a top rated seller instead and offer 30 days returns. I do 30 days returns buyer pays shipping and I’ve deducted the cost before on one of my returns. It just matters if you’re top rated.
I would have the seller contact Justin boots and see if they are willing to help him first. In my experience often times the company will help out
I would refund the money for the boots and not request a return.
Saw the Herman Miller chair. Love them. If you did not know, they come in 3 sizes, A,B, & C. The size can be determined by the number of stars you feel between the top of the chair and the mesh. Mine has 3 in a triangle pattern, mean a C, the largest. Most are B with 2. This is important when you get replacement parts later., particularly the mesh and trays.
Thanks for the tip! Mine has 2, so a B.
Huge fan of your channel and also appreciate that you haven't fallen down the Whatnot route of selling (and hopefully never do). Keep up the great work and I can't wait to try out Flipwise when the time comes!
My sense of this is that “New” condition does not mean dry rotted. If I bought dry rotted boots at Dick’s or somewhere, I would be furious. Seems like “new” or “open box” doesn’t really belong in the same sentence as “this disintegrated on day one.” I would probably refund. I think it’s important to remember that each customer doesn’t have access to your back catalog of refund decisions, so there’s no “record” for them to appeal to. It’s just your judgment and sense of things.
I am so jealous! I have been watching fb marketplace for a deal on an Aeron. Nice job. 👍
Shoes can dry rot. I try to remember to pull the soles, bend the shoes just to be sure that they are in tact before shipping even if they are new. If you didn't do that you have to assume they dry rotted.
Hey Justin! That thing you talked about, when you look or touch something you have listed, forget about it.. then it just sells out of nowhere, yes happens to me too.
I've heard other youtube sellers, mention it too.
Funny since I've noticed this for 10+ years.
My hubby thinks I'm crazy. But just recently I've heard others sellers say the same.
When I heard you say it happened to you. It confirms I'm not crazy.
And just about a month ago, happened again.
Thanks for sharing!😊
When is flypwise going to be available?
soon
Looking forward to seeing it
OMG Those huge pool rockets are SOOOOO sought after! They don't make them anymore and they are awesome!!
I’m so glad I found you!
i'm so glad you found me, too!
Thanks for the videos! As a new reseller your videos have been SO helpful for me. Thank you. So informative to hear about worst sales as well as best sales. All the best!!
I don’t know where you live, but having spent a lot of thrifting time in the south, rubber just deteriorates. I have had the experience of items that were brand new, things I bought for myself and to thrift, all of a sudden cracking, chunks coming off the soles. Having grown up in a northern climate, never had this happen. I agree with the person who suggested letting the person keep the boots and refund( I know it hurts) , not your fault, and probably not the manufacturer.
Thanks for the honesty on buying items that didn’t sell or aren’t worth listing! I have to work on buying things that I personally think are cute or cool, even if the sell through rate is low. I need to learn to detach! 😬😆
I love your videos. Your calm communication style is top notch. Refund for the boots because you know that you are not the type of guy who wouldn't do what you know is right even if there is a policy that protects you from having to do it. Dry rot is def a thing with leather. I found a nice wallet at the thrift store. It was in pristine condition. By the time I got it home it had little chunks coming off of it. Discovered that any handling at all was breaking chunks off the edges near the sew line. I'm glad I didn't sell it to someone.
I'm curious if you've ever done any of the storage wars type stuff?
I haven't! But it looks fun.
@@justinresells I feel like it would make for interesting content and possibly profitable, but I know it can be a gamble
Just a quick comment on the Lava Lamp. If you run them for about 6-8 hours a day for a couple of weeks, the wax typically comes back and works like new. At least, that is what happened to the one I bought. Just a thought. Thanks for your channel.
Great video!. Pizelle makers are not that plentiful around here, but your wife has a good eye!
As soon as I saw those lawn chairs and your quoted shipping, my heart sank. I’ve made that shipping miscalculation before too 😢
I knew they would likely cost more than $14.99 to ship, I just wasn't expecting it to be THAT much more :) It's a risk I run using flat shipping costs; sometimes the buyer is far away!
Oh MY! My kiddos had those VideoNow gadgets. Very old school!😊
Boots where probably dry rotted it happens also at estate sale empty box happened to me bought a box of cameras they highlighted this digital camera box and it was empty so they knew it not the way I would do business
Dogs are the best. Bark away my little buddies!
Thanks Justin!
One should never ever use any other chair than a Herman Miller Chair, hands down the best office/Video game chair in the world.
If you've never used one you have no idea what you should be using.
the herman miller? SO LUCKY
That chair is amazing!
Hi, Justin! Brizo is a high-end luxury line of Delta brand faucets/plumbing. Nice find!
I've had that same thing happened with a pair of boots before. They were a pair of Red Wings and the guy told me they fell apart. The pair I had were vintage and they were in great shape but maybe they were just dry rot or something.😢
I sold a pair of Jordan's and had buyer claim the soles fell apart after a hike (in Jordan's?). After comparing the buyers images to my listing it was clear they were not the same pair...same model, but not the same pair...so someone tried to get a free replacement pair of shoes they ruined. Anyway they went through eBay authenticity guarantee before they were shipped and luckily eBay said I do not have to refund and closed the case as the shoes were inspected and shipped in good condition.
I just sold a Pizzelle maker a week or two ago! I couldn't believe the comps when I looked it up. Wasn't as good of a brand as yours though, I'll definitely keep an eye out for that.
I have that very same Vitantonio Pizzelle Chef cookie maker in my pantry... although I think my adult kids would disown me if I sold it! It's a Christmas tradition here and still gets used every year. But we also have a newer version of Pizzelle maker, so maybe I could let this one go. Might need to have a family meeting!
I do the same thing in buying lots. Most of my items have a cost of less than a $1 that way. It has my ROI very high all the time. I am an auction first then if no sales, I put it at BIN. I notice that your review of the week has (!) behind a few things. Is there any bulk way to remove them on the Beta? I have the same issue and have to manually go in and make sure the missing data is filled in. Keep up the good work, I do see the same uptick right now on eBay. Unfortunately, I have to agree about giving the buyer the money back, with the others. If I see a trend with the item, then I would stop buying the item for resale.
How did you pack the lava lamp for shipping to ensure that it didn’t burst? Packing peanuts and bubble wrap?
my wife does the shipping. she just wrapped each individual piece separately with a good amount of bubble wrap and made sure there was enough void fill in between to keep things from jostling around in the box.
id do the return on the boots check them out of course and at most do the 50 percent return mainly cause its a 50/50 chance it was switched out possibly and just unsure what he put them through as well so its just hard with so many trying to get free items on ebay so id do the 50 only
I bought and resold an aeron chair on ebay many years ago.
Thank you 🎉
Rest in peace, Justin.
already dead
Hi there. Looks like your Nike shirt has two sizes listed in the description.
thanks! someone else called that out and I fixed. appreciate it!
Question: is it only certain brands of pizzelle makers that sell so well? I had known for a while they were good to buy but earlier on in my couple of years so far on eBay I had one for sale and it took probably a year to sell. I think I initially started it at about $60 and maybe sold it for 37 if that?
yes, some do better than others!
on that sony radio did you ship it inside another plain box or just put a label right on the box?
yeah I put it in another box, but only because the buyer asked for that specifically. otherwise I would have shipped it in the Sony box itself
@@justinresellsgotchya I appreciate it, ive been selling on ebay for years but mainly just cards, branching out now to a lot more items now and I just had a situation where i had to ship a pretty big item, just trying to get a feel for what other people do/expect
Question about keywords!: putting dashes or parentheses in title to separate the run on sentence? does that hurt or help? Ex: "Polo- Medium- Red - Mens" vs "Polo Medium Red Mens"
Also what about using quotations around titles of books or movies. Does it matter?
dashes and parentheses and quotes and anything not letters take up characters that could be used on other keywords, so i almost always remove them.
Great info on how to find the lava lamp year made stamp! I wouldn't refund the boot guy -- just give him the boot! Looks like he went through the trenches and wanted money back...
Omg a Herman Miller for $5?! I'll give you $10 free shipping for it. Lol. Great Sales!
On that Nike Elite jacket, it says Small XL. Huh?? Im confused.
oops, i'll fix that. thanks!
I would have the buyer return the item and upon inspection that it was the one I sold, I would give them a full refund. Its just a cost of doing business.
Pizelles are no secret! My grandmother made the best Belgium (she called them French) cookies.
Man that is crazy I had the exact thing happen to me from a guy in Florida staying the sole fell apart.. luckily mine were only $40 so I just refunded and moved on but it makes you wonder if this is something scammers do
They’re out there for sure but I think in most cases they’re telling the truth.
I would issue a full refund including shipping and tell the customer to throw em out or whatever they please. Just don't send them back as it'll cost you money. Neither of you are at fault. To me, eating a bit of money is the cost of business and I don't want to tarnish the way people think of eBay.
Re: The boots. I’m going to be devils advocate here. There is a big possibility he is trying to scam you. Buys new boots off you, shows you picture of his exact same old broken boots.
I know your honest so it’s hard to believe there are people like this but there are a lot and I’ve learnt the hard way.
This is excellent
Yes, always check the boxes before you leave the estate sales and thrift store; many crooks in those selling environments unfortunately. Yes, accept return on the boots and just credit him back.
I agree with everyone else and would refund the buyer of the boots 100%. Perhaps they were stored improperly before you got them. I have put shoes through hell, and even the cheapest pair last a while.
13:50 If we don't get a video from you next week, we will know what happened lol
I was thinking she won’t be able to get away with it now.
I'd give the guy a full return. I"ve bought used shoes before that "looked" perfectly fine, but because they were older, they deteriorated. That happened to me personally.
I think you need to refund the boots at 100%. You (unknowingly) sent him damaged merchandise and your customer not be penalized for that.
You should always do the bend test on shoes, when you buy them & before you ship them, Those JUSTIN boots may have been new but how old were they. I see dry rot in Clark's, Dansko, Born & other brands. I've had it happen to me & the buyer sent the pictures; no questions ask I gave her a full refund including the shipping & an huge apology. Lesson learned. Nobody can destroy a pair of boots like that in 1 day.
Nike tiger woods will go for more or less because he’s not with Nike anymore: what do you think will happen to its collab price wise?
no idea! still seems to be a ton of value in Nike/TW stuff though
Gotta bake the lava lamp in the oven 200 for about 2 hours. Gotta warm it all the way through good
I hate selling shoes for this exact reason. My husband had a pair of hiking boots fall apart on a hiking trip. They were old, but in good condition. I had a pair of wedge Michael Kors shoes fall apart on a girl's trip. Both heels came loose. They were probably 7 years old....stored in my closet, in the box, with the wrapper...and I wore them about 10 times....maybe....so why???😅
I once got 3 pairs of new London Underground booties at a yard sale for $5 each. I sold a pair and as soon as buyer got them the messaged saying the sole was coming off. I was suspicious at first because I checked others and they looked like it was not possible. But then I pulled on the soles and suddenly they separated from the shoe. I refunded buyer and delisted the other 2 pairs.
"Empty" box on an online auction. That's messed up bro. Shady or lazy work. Either way, its not cool.
So crappy of that estate company regarding the binocular box 😾
We just refund 100% on footwear that is defective/dry rot and tell them to just toss them.
I would refund the boots. Flipwise looks amazing! I just watched a video of yours about it. I went straight in to sign up and says invite only. I submitted my email for when they are accepting more users.
thanks! you can sign up for an invite by filling this out: forms.gle/cRJZaHMokgjC7yn1A
That lava lamp needed a higher watt bulb
Had a pair of sketchers that disintegrated while walking my daughter to school, rolled my ankle, went down to my knees and ripped my knee open and needed stitches.
Sounds like those shoes had dry rot. There was no way for the buyer to know, and as they say, buyer beware, but that said I would give the full refund and tell the buyer to go ahead and throw them out. I aim to make my customers happy and I know I wouldn’t be happy if I bought shoes that only lasted one day and I was still out some money. As someone else said, chalk it up to the cost of doing business and move on. You might even get a repeat customer out of it because now he knows you’re trustworthy and go above and beyond to do good business.
I would give a full refund. I have bought shoes that fell apart, that looked new. I am in Texas and age and heat will deteriorate plastic, which is what a lot of shoes are made with. It is not like a sewn leather sole.
The boots were probably stored in high heat/cold for an extended period, even though they were "new" and/or it was a manufacturer's defect. It's a tough case but I have a hard time agreeing with the notion that you should eat all of the cost for that. Even when buying something new on eBay buyers know it's a roll of the dice to one extent or another because it's not being bought through an official retailer of the item, thanks to that there's usually a discount in price. From the photo it looks like he treated them rough right out of the box without even trying to break them in. I'd stick to your return policy and charge them some amount for having a hand in ruining the shoes. You could then try to see if Justin shoes honors a warranty if they have one that applies to you. Worst case you get a negative feedback but this is highly overrated IMHO. You can reply with a comment with your side of the story and ask for it to be removed if it seems malicious if it comes to that. One negative feedback out of hundreds of positives isn't going to hurt you.
Hello! Love your Channel. I would take the return on the boots as I have sold thousands of shoes on Ebay and I have had shoes dry rot and fall apart. Glue get old and it will not happen till
Someone wears them.
50% on return seems fair
Never ever ever turn your head away from a Sony product!
I would definitely refund 100% sounds like you sold something that was not as described. Totally not his fault if they fell apart after one day. and I kind of agree that quoting that policy does make you sound like a jerk. It would be much more important for me to practice good customer service and try and have good feedback instead of saving myself a few bucks. Just my two cents, but what do i know....
With the boots i would give full refund. I wouldn't bother managing the return since the boots are ruined. I would just mark it up as a cost of doing business.
We sell a lot of things as "new" - but we don't REALLY know the provenance of the items we sell, so the give and take there is that we have to flexible when the product doesn't live up to expectations.
Wow! 5 bucks for a Herman Miller, nice!
Looks like dry rot and it happens, I would absolutely refund 100%
Not that I don’t believe him but I had so many people trying to return ítems that you know they were not the same you sent them that I stop offering returns. Some people just buy the same item and then try to swap with yours and get their money back.
if you feel they are the same boots you sold him you should give him a full refund. probably manufactured several years ago. I've also sold shoes that feel apart, dry rot, stored in heat, ect.
if I schedule listings to publish daily, does that please the ebay consistancy algorithm?
no one can say for sure of course, but anecdotally, yes
@@justinresells Can you do a video on how to fix shipping issues?
I’m brand new to it, and last week I sold a nonreverse mirror, I packed up my item and scheduled usps pickup. A day after pickup it was returned, pointing out an error= that the label said media instead of ground advantage.
The order said buyer selected media mail. I honestly don’t know if I accidentally had it originally set to that or if they selected that to try to save on shipping. However, I didn’t know how to fix it so I messaged the buyer letting him know and canceled the order and refunded him. I had to put item out of stock or broken for the cancel reason because I panicked and didn’t know what else to do.
If it happens again, how would I fix that? (adjusting shipping therefore needing the buyer to pay for the price difference)
in the future you can void the shipping label (My eBay -> Orders -> Shipping labels) and purchase a new one using the correct service @@shannongreenlaw88
100% full refund. NOS shoes do this all the time. Its main cause is that they aren't being walked in, so the rubber/plastic glues lose its oils and flexibility causing them to rot. Test any old shoes you have by flexing them or if possible put them on and walk around on carpet then check for cracking or crumbling.
The same situation happened to me with a pair of platform shoes. I gave a full refund.
Refund for the boots