*We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
We will be We will be happy to clarify this. Yes, White vinegar found with the cleaning supplies is the correct vinegar to clean the humidifier with. If you have any questions, please email us at SocialSupport@helenoftroy.com.
Hey Rick. We apologize for any inconvenience you have experienced with our product. We'd like to help. Please reach out to us by emailing SocialSupport@helenoftroy.com.
Hello, thanks for your question. For cleaning hard to reach areas and small crevices, we recommend using a q-tip or pipe cleaner. If you have any questions, please contact us by emailing SocialSupport@HelenOfTroy.com. Thank you.
@@honeywellpluggedin9834 I believe she was asking about the hollow tube which brings the nebulized water vapor to the top of the unit. I've been getting some pinkish scale build-up on these parts and there is nothing in the directions which discusses how to clean these two parts. I've tried flushing this passageway with hot water but it has not removed enough of the scale AND it's very difficult to get into that narrow tube with a cotton swab or a cloth. Any suggestions?
@@markmanlaw I'm having that same issue. I'm thinking of taping the top opening shut or blocking it off somehow so the liquid doesn't just drain out when I fill the tube. Then flipping the top of the unit upside down and filling the tube with vinegar, let it sit for 20 mins, then use a pipe cleaner (or qtip) to clean inside the tube as well as from the top. Then just repeat with the clorox. I'll let you know if it works for me 🤷♀️
We will be happy to provide that information. We do suggest only distilled white vinegar for cleaning. We would not advise using cooking vinegar. In most stores, you are more likely to find the distilled white vinegar in the cleaning isle. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Hey John. We only advise cleaning the humidifier using undiluted, distilled white vinegar for descaling and bleach for disinfecting, as outlined in the owner's manual. We hope this information is helpful. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
Hey Puyo Pop. We sincerely apologize for any inconvenience this has caused. As water drains from the unit into the base, air needs to enter the tank to equalize the pressure. As water is released into the base, a 'gurgling' noise can be heard as air enters the tank. This is normal for this humidifier while it is producing output. We hope you find this information helpful. If you require additional assistance, our team can be reached by emailing SocialSupport@helenoftroy.com.
My fiancé and I have been using this product. She is pregnant and I was concerned about the bleach. We clean it with white vinegar but skip the bleach. Is that ok?
Hi David! In order to disinfect the humidifier, we can only recommend using 1 teaspoon of bleach to 1 gallon of water. Please note, we would never recommend running this through the humidifier. We also recommend you rinse the humidifier thoroughly after cleaning until the smell of bleach is gone. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
This is a year later but I do the vinegar cleaning one day (use humidifier again) then a few days later the bleach cleaning, so I don't have to worry about mixing them. The amount of bleach is so small (1/2 teaspoon in a large jug of water) that's it's not hard to rinse away after about 3 rinses.
Thank you for your inquiry. We manufacture many different types of household humidifiers. We'd be happy to help you find the right humidifier for your needs. Please reach out to us by emailing SocialSupport@helenoftroy.com.
Hey Joe. Thank you for your inquiry. To confirm, we do recommend cleaning this humidifier weekly as stated in the owner's manual. If you require additional assistance, please reach out to us at SocialSupport@helenoftroy.com.
Hey Jane. Thank you for your inquiry. To clean the Essential Oil Tray, we recommend to gently wipe the residue from the Tray. We hope this is helpful! If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Thank you for reaching out to us Lisa. Please email our support team at SocialSupport@helenoftroy.com and we will be happy to help make this right for you.
I have mine for 2 years and have noticed that the spout part on the base has developed a mold layer, can i clean this out or do i need to get a new one?
That is a good question. As long as the rubber place mat is flat, and the surface is level, then you can use a rubber place mat under this unit. If you have any other questions, please email us at SocialSupport@helenoftroy.com.
How do you keep fungus from accumulating on the fan? My prior top motor humidifiers all accumulated moisture and fungus on the axle of the fan with no way of getting a brush in there to remove it.
Hi Jose, thanks for reaching out to us. For best practice, we recommend to remove any water and allow the unit to completely air dry when not in use. We hope this is helpful. If you have any questions, please reach out to us by emailing SocialSupport@HelenOfTroy.com. Thank you.
Hey Machuor. We apologize for any confusion this has caused. To clarify, for disinfecting, we recommend using 1/2 tsp of bleach per 1/2 gallon of water. We hope this information is helpful. If you require assistance, please reach out to us at SocialSupport@helenoftroy.com.
We will be happy to assist you. If you need assistance with cleaning your humidifier, please contact our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Hey, Alexandra. Thank you for your inquiry. However, we cannot recommend using Hydrogen Peroxide instead of bleach. In order to disinfect the humidifier, we can only recommend using 1 teaspoon of bleach to 1 gallon of water. Please note, we would never recommend running this through the humidifier. We also recommend you rinse the humidifier thoroughly after cleaning until the smell of bleach is gone. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
No one shows how to clean the nozzles 😫 why are those not removable!? I'm sorry Honeywell but you've clearly never cleaned your machines properly if you think a qtip works to clean that zigzag area 🤦♀️
We are sorry to hear about the trouble you are having. Unfortunately, a flexible cleaning wand would be the only way to reach inside of the directional mist spout if you are getting any build up in that area. If the wand itself is not enough to clean the area, gently dip it in the vinegar solution to remove the excess build up. If you have any other questions, or need assistance, please email us at SocialSupport@helenoftroy.com and we will be happy to help.
Super disappointed with this product. 2 months after the purchase started making noises. Now, 6 months of use, I can’t even sleep with it because of the ridiculous loud noise.
This is odd. This unit should be near silent while running if cared for correctly. Please email us at SocialSupport@helenoftroy.com so we can look into this and help make it right for you.
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*We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
There is a mineral build up in the mist outlet can i wipe it with wipes with a little bit of vinegar to clean it out
For my own reference, half a gallon of water is 8 cups.
thank you
Is regular white vinegar fine? I am having trouble finding distilled vinegar
Yes regular white vinegar is fine
We will be We will be happy to clarify this. Yes, White vinegar found with the cleaning supplies is the correct vinegar to clean the humidifier with. If you have any questions, please email us at SocialSupport@helenoftroy.com.
I've been using this thing for a few months. It stopped misting. I cleaned it according to directions and it still barely makes much vapor☹️
Hey Rick. We apologize for any inconvenience you have experienced with our product. We'd like to help. Please reach out to us by emailing SocialSupport@helenoftroy.com.
How can I clean the top part? the tube and the top inside.
Hello, thanks for your question. For cleaning hard to reach areas and small crevices, we recommend using a q-tip or pipe cleaner. If you have any questions, please contact us by emailing SocialSupport@HelenOfTroy.com. Thank you.
@@honeywellpluggedin9834 I believe she was asking about the hollow tube which brings the nebulized water vapor to the top of the unit. I've been getting some pinkish scale build-up on these parts and there is nothing in the directions which discusses how to clean these two parts. I've tried flushing this passageway with hot water but it has not removed enough of the scale AND it's very difficult to get into that narrow tube with a cotton swab or a cloth. Any suggestions?
@@markmanlaw I'm having that same issue. I'm thinking of taping the top opening shut or blocking it off somehow so the liquid doesn't just drain out when I fill the tube. Then flipping the top of the unit upside down and filling the tube with vinegar, let it sit for 20 mins, then use a pipe cleaner (or qtip) to clean inside the tube as well as from the top. Then just repeat with the clorox. I'll let you know if it works for me 🤷♀️
@@abrezaajami257 Me too!!! I'm really concerned with the mold I've been breathing in :(
Buy a vics model the top spout pops out for cleaning unlike this model
Is it distilled white vinegar only? Can we use other vinegar like the regular one used for cooking? I can't find the distilled one in store.
We will be happy to provide that information. We do suggest only distilled white vinegar for cleaning. We would not advise using cooking vinegar. In most stores, you are more likely to find the distilled white vinegar in the cleaning isle. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Is it okay to just use soup for cleaning it? Please respond 🙏
Hey John. We only advise cleaning the humidifier using undiluted, distilled white vinegar for descaling and bleach for disinfecting, as outlined in the owner's manual. We hope this information is helpful. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
Is it normal for this units to make a "glug glug" sound every once in a while. It sounds like water flowing into the bottom all of a sudden.
Hey Puyo Pop. We sincerely apologize for any inconvenience this has caused. As water drains from the unit into the base, air needs to enter the tank to equalize the pressure. As water is released into the base, a 'gurgling' noise can be heard as air enters the tank. This is normal for this humidifier while it is producing output. We hope you find this information helpful. If you require additional assistance, our team can be reached by emailing SocialSupport@helenoftroy.com.
@@honeywellpluggedin9834 I think it's a cozy sound.
My fiancé and I have been using this product. She is pregnant and I was concerned about the bleach. We clean it with white vinegar but skip the bleach. Is that ok?
Hi David! In order to disinfect the humidifier, we can only recommend using 1 teaspoon of bleach to 1 gallon of water. Please note, we would never recommend running this through the humidifier. We also recommend you rinse the humidifier thoroughly after cleaning until the smell of bleach is gone. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
This is a year later but I do the vinegar cleaning one day (use humidifier again) then a few days later the bleach cleaning, so I don't have to worry about mixing them. The amount of bleach is so small (1/2 teaspoon in a large jug of water) that's it's not hard to rinse away after about 3 rinses.
Small error, but anyone notice the bottom right corner indicator is showing the wrong section in parts of the disinfect section? :P
Thank you for pointing this out. We will pass this information along to the appropriate people.
Simple thank you!
Why is there white stuff stained on the inside?
mineral residue from your water
Honeywell, Is this the most popular model?
Thank you for your inquiry. We manufacture many different types of household humidifiers. We'd be happy to help you find the right humidifier for your needs. Please reach out to us by emailing SocialSupport@helenoftroy.com.
@@honeywellpluggedin9834 No thanks, I do nott need that information right now.
so we have to spend 50 mins every week just to clean the humidifer? 20 mins with bleach & 20 mins with vinegar?
Hey Joe. Thank you for your inquiry. To confirm, we do recommend cleaning this humidifier weekly as stated in the owner's manual. If you require additional assistance, please reach out to us at SocialSupport@helenoftroy.com.
@@honeywellpluggedin9834 how long do you recommend we clean it for? Once a month?
I have model HUL520BV3 which has a drawer for essential oils. Do I have to clean that drawer if I use it and how do I clean it?
Hey Jane. Thank you for your inquiry. To clean the Essential Oil Tray, we recommend to gently wipe the residue from the Tray. We hope this is helpful! If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
I just cleaned my humidifier and tried plugging it in and now it won’t work. Please help!!
Thank you for reaching out to us Lisa. Please email our support team at SocialSupport@helenoftroy.com and we will be happy to help make this right for you.
I have mine for 2 years and have noticed that the spout part on the base has developed a mold layer, can i clean this out or do i need to get a new one?
Hey Sheila. Wed be happy to assist you with your inquiry. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
that's bacteria build up, you could clean it with a bottle cleaner brush
Can I put a rubber placemats under this machine ?
That is a good question. As long as the rubber place mat is flat, and the surface is level, then you can use a rubber place mat under this unit. If you have any other questions, please email us at SocialSupport@helenoftroy.com.
@@honeywellpluggedin9834 thank you
How do you keep fungus from accumulating on the fan? My prior top motor humidifiers all accumulated moisture and fungus on the axle of the fan with no way of getting a brush in there to remove it.
Hi Jose, thanks for reaching out to us. For best practice, we recommend to remove any water and allow the unit to completely air dry when not in use. We hope this is helpful. If you have any questions, please reach out to us by emailing SocialSupport@HelenOfTroy.com. Thank you.
Jjust love it !!!
Says one half teaspoon but uses a table spoon in the video lol
Hey Machuor. We apologize for any confusion this has caused. To clarify, for disinfecting, we recommend using 1/2 tsp of bleach per 1/2 gallon of water. We hope this information is helpful. If you require assistance, please reach out to us at SocialSupport@helenoftroy.com.
this product works very good BUT it can not be completely cleaned ,no cleaning tool can reach all the areas poor design
We will be happy to assist you. If you need assistance with cleaning your humidifier, please contact our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Can I use Hydrogen Peroxide instead of bleach? If so, how many cups or teaspoon of H2O2 do I need?
Hey, Alexandra. Thank you for your inquiry. However, we cannot recommend using Hydrogen Peroxide instead of bleach. In order to disinfect the humidifier, we can only recommend using 1 teaspoon of bleach to 1 gallon of water. Please note, we would never recommend running this through the humidifier. We also recommend you rinse the humidifier thoroughly after cleaning until the smell of bleach is gone. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
No one shows how to clean the nozzles 😫 why are those not removable!? I'm sorry Honeywell but you've clearly never cleaned your machines properly if you think a qtip works to clean that zigzag area 🤦♀️
We are sorry to hear about the trouble you are having. Unfortunately, a flexible cleaning wand would be the only way to reach inside of the directional mist spout if you are getting any build up in that area. If the wand itself is not enough to clean the area, gently dip it in the vinegar solution to remove the excess build up. If you have any other questions, or need assistance, please email us at SocialSupport@helenoftroy.com and we will be happy to help.
Super disappointed with this product. 2 months after the purchase started making noises. Now, 6 months of use, I can’t even sleep with it because of the ridiculous loud noise.
This is odd. This unit should be near silent while running if cared for correctly. Please email us at SocialSupport@helenoftroy.com so we can look into this and help make it right for you.
Mine is doing the same thing. Bought it in January, it's now April, and it's loud and sputters. Very disappointed.
Well then you're just too sensitive.