How To Handle An Irate Customer 😠
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- เผยแพร่เมื่อ 5 ต.ค. 2024
- You might get asked how you handle an irate customer someday in a job interview. You might even have to handle an unhappy customer for real some day. If you do end up in a situation where you have an unhappy customer scenario you can use these three tried an true ways to enhance your customer service skills, and handle an angry customer.
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I've found that the customers you bend over backwards for, try to give a break on pricing, and generally go out of your way to HELP are THE worst and most ungrateful.
Yep.
Rule #1 -- Pick Your Customers wisely !!!
its a Marriage to the Customer for 1 Yr Minimum. Pick Wisely !
Absolutely! I couldn’t agree with you more. That’s the reason why I don’t bend over backwards anymore for anyone. Been burnt too many times being too nice.
FACTS!!!!
Resi customers can be the absolute worst. Just takes that one to make you rethink your career.
For techs, Commercial service is way better at the end of the day.
Resi I think is more profitable for a small business owner I think.
I was in Commercial the last 17 years. Just started my own small HVACR business. So far, I've only has resi calls to pay the bills. No Commercial accounts as of yet.
Resi actually pays insanely good. I swore I'd never go back to resi from Commercial. But having that bill from the cust all go to you instead of some shity hourly pay is worth it to me now.
@@94blowncobra94
Every time I think about doing my own thing I talk myself out of it - where I'm at now I usually get out at a decent hour most days and I'm not on call but ONE weekend per month.
If I had got into HVAC at 25 instead of 35 I might have gone into business for myself at 31 or 32....but now at (almost 42) I would rather come home and relax after running calls all day.
Don't know if I'd make enough in the Spring/Summer to keep a roof over my head in the winter.
Would have to have two dozen maintenance customers AT LEAST just to stay busy in the spring.
Customers who are abusive towards techs should just be fired. Its how guys get burnt out and leave. Ask me how I know. My company didn't have my back when angry Karen's are slamming their smart phone in my face about the cost of a part on Amazon. Calling me a thief and a lair, saying I'm just ripping them off. Yet we should coddle these people like their upset children? Haha. I will rip the part out and tell them they can install it then. So glad I left residental and its toxic environment. Its worse than its ever been as customers feel like they are entitled to free service and when they call management they get deduction on price in the hopes they don't get some meaningless 1 star review. Commerical service is where its at boys. Id recommend anyone who experiences this kind of behavior and wants to continue HVAC to look into commercial service. Customers treat you better and the pay is great.
Agreed !!! i Rarely Do Residential. Pick your Residential customers wisely ! Commercial, industrial is where its at !
I've taken refrigerant out of a system. It's better than standing there being verbally abused by someone.
Nice video, I had a customer that said her soft floor in ther kitchen was damaged by rolling her refrigerator out to change a start relay. Only problem was that the marks on her floor were opposite of the direction that the refrigerator rolled out between the counter and cabinates. I had another tech with me and we returned later and took photo's of the floor. The company chose to give her money for the floor even though the damaged area was not caused by us. I asked to never be asked to go there again. Found out later that the gas company had the same issue with a gas stove in the same house. She was taken off of the service list by us and the gas company.
You never finished how you would handle the customer with the “over priced” repair . How would you finish that ?
Yes, how much are you willing to reduce your price? When the customer is showing you the part on good Ole Amazon.
I can't think I've ever had an irate customer, I've had a few I found annoying so just declined to work for them or after doing that one job put them on the block list. Some of them I've warned other local companies not to deal with them.
I recommend trying to justify the price but at a certain point certain people aren’t happy unless its free. Best practice is to apologize that they feel that way , remove your part they dont want to pay for and get down the road to the next paying customer.
Promptly block the garage customer and move on. We are not people’s rug they can just wipe their feet on.
Carrier is the way to ..22 years still working...little load then the newer ones..because of that,I am getting updated to a brand new Carrier gas furnace..
💯 Nicely done! dealing with customers can be difficult, every one is different and some of the ones we deal with on the commercial side are smart and know what and how you should do what your doing.
This is great advice
Loved yr older service call vlogs. What ever happened to the blower motor and bees video????
You have to pay the best what they are worth. If a tech/company knows what they are doing, & they get back to you within a reasonable amount of time, then you simply pay the extra to keep them in business & to have them show up wherein company 'B' arrives 4 days later during 100 degree days.
What was the final outcome with the irate husband and the circuit board?
Lol
I’m sure he left a review stating how much he could’ve got the board for on Amazon and had some relative who does HVAC install it for way less than he paid through Fox Family🙄.
Customer got his weiner wet but still left a 1 star review
What a load of bollocks. Just do your job properly.
You have no idea what you're talking about.
@@jasonoak4564exactly this ediot is lost...
Do not work for home warranty worst customers ever