Same problem here. I jus bought the a50 gen4 and it's exactly how you described. I will try to contact support. The base station freezes and switch to PC does nothing, only removing the USB cable and plug again brings the base station back. Any news from your side?
I’m at the point where my base station turned off and no matter how many times I plug and unplug it, it won’t turn back on. I figured after having to unplug it and replay it everytime I turn my console on, it wore out the port or something
@@carlmazzara5098yeah its fucked up man. I got no reply either lucky I was still covered under the warranty I exchanged them and they work now. I have an idea dont turn off the headphones until you place them on the base station. I think that caused the connection issue somehow. I cant actually be sure. Not ready to throw away that money.
Cap10 ZomB yeah the people at Astro have been useless its shameful. Im having serious connectivity issues and im considering exchanging them but they are sold out everywhere! How did u go about dealing with warranty?
@@carlmazzara5098 I bought them from best buy a standard 1 month warranty. Used curbside service to return them. I hope your headphones start working better. A big name brand and their shit fucks up like that? No I wont buy another pair if these give out. This is my first pair of headphones.
Cap10 ZomB lol i bought mine from best buy like 6 days ago too haha. If they disconnect one more time im returning them. Im glad yours work well tho now. Game on bro!
I got mine 2 days ago, and mine does the same thing. After they sit for more than 2-3 hours it will freeze, I used Astro command center and updated them and it still has the same issue. My gen 3’s never did that.
Szlovakia Jozsef7 I have the Xbox version, I have read on Reddit and other forums, it’s the update the pushed out to the headset that is making them do all kinds of weird stuff. They should release a new firmware version soon to fix it. Me and 2 friends bought all our headphones at the same time and we are all having the same problem. So it’s a very very wide spread issue.
Szlovakia Jozsef7 well there really isn’t an issue physically with the headsets. The issue is the firmware. Because people who are not updated there firmware are having zero issues. I hope Astro at least knows that and isn’t thinking it’s hardware related. If you buy the PS4 version, you will have to buy the Xbox dock separately, so it will cost you more money in the long run. Just my opinion.
I have the gen 4 my issue is, i turn mine off by the switch on headset and when i put them in the doc they power on. I can hear the tones and i hear the turn off tones when taking them off the doc. It makes turning them off pointless when putting them back in a powered doc when i dont need to wear them
I got mine yesterday and the first thing thing that I did was updated them. After that I was having the same problem of the headset turning on but not the base. Unplug it, plug it sometimes it worked sometimes it not. Then it freezes on the base and the audio stopped coming. But when it did worked the audio was much less loud than the gen 3 (green) that I had for xbox. It could be the firmware. I am returning this picking up new ones and testing them without the firmware
@@MrGhostjr12 yes. I had concluded that the problem is the firmware. But they still sound lower than the gen 3. I have returned them and bought the gen 3 instead. Sound volume is night and day
@@thijmenvanderhert3855 I don't even remember as well but you have to go into Microsoft store on PC and download the astro command center through there
I had a similar issue when I first got them. I messed with the settings and fixed them. I wish I could remember exactly what it was that caused it. Try messing with the settings, mine are loud to the point I have to turn them down
@@robsan6504 I am assuming you messed with the EQ settings in the Command Center. I was going to take them back but the I was able to tweak the Command Center and the issue has either subsided or I have convinced myself that they are louder.
Donnie Ingram I have heard that that was a known issue and to fix it you must update the firmware on your devices however if it’s an Xbox version I would suggest you wait until they fix the freezing issue
Donnie Ingram the only resolution I got from Astro is to swap it out. Sorry. Hope they will communicate this better and let us know if an updated firmware is coming.
I'm having issues updating the firmware it did say the notification on the xbox but for PC it didn't someone pls help me? Do I redownload the app on my pc?
GHOST JR i just sent a whole description of the problem by the customer support, in their website. I wonder if I will get a proper answer, if I get one, because I am from Brazil and the a50 is not legally commercialized here. Only the a10. Anyways, I’ll be back as soon as I get the answer from them.
My base station once the mic is placed in the bars are just loading and not giving me the charge any one no how to fix o Tries plugging into a laptop and it won’t let me update firmware giving me a error
Well i got the ps4 headset and bought the xbox base station and i have the exact same problem with the xbox base station but the ps4 one works like it should astro better make this right for 700$!!!
ASTRO GAMING headsets do have a very beautiful sound , but their batteries are shit it dies after 2 years of usage and the whole headset could die with it .
Still relevant. I was having to do the same thing so often, that now the female port for power broke off.. ordered one, new base station, off amazon next day... while my ticket request is pending response from astro. . . Im sure its going to take weeks to get a replacement or support... hence the immediate replacement, out of pocket. (Side note: iv had the headset for less than 6 months)
Plug it into your PC and boot up the command center. Update the firmware. If not hold down the surrounds sound button and game button at rhe same time to hard reset it
I am facing the same problem as you, but I don’t know how you did it. Please someone help me ??
Same problem here. I jus bought the a50 gen4 and it's exactly how you described. I will try to contact support. The base station freezes and switch to PC does nothing, only removing the USB cable and plug again brings the base station back. Any news from your side?
I’m at the point where my base station turned off and no matter how many times I plug and unplug it, it won’t turn back on. I figured after having to unplug it and replay it everytime I turn my console on, it wore out the port or something
Hey bud,I’m having an issue with the base station staying on,not turning off at all??
The four bars on the base station that usually indicate battery status or charging just continuously blink and flash. The headphones wont turn on.
Bro i have the same problem. Fuck astro im so pissed off ive been trying to reach them on their website
@@carlmazzara5098yeah its fucked up man. I got no reply either lucky I was still covered under the warranty I exchanged them and they work now. I have an idea dont turn off the headphones until you place them on the base station. I think that caused the connection issue somehow. I cant actually be sure. Not ready to throw away that money.
Cap10 ZomB yeah the people at Astro have been useless its shameful. Im having serious connectivity issues and im considering exchanging them but they are sold out everywhere! How did u go about dealing with warranty?
@@carlmazzara5098 I bought them from best buy a standard 1 month warranty. Used curbside service to return them.
I hope your headphones start working better. A big name brand and their shit fucks up like that? No I wont buy another pair if these give out. This is my first pair of headphones.
Cap10 ZomB lol i bought mine from best buy like 6 days ago too haha. If they disconnect one more time im returning them. Im glad yours work well tho now. Game on bro!
I got mine 2 days ago, and mine does the same thing. After they sit for more than 2-3 hours it will freeze, I used Astro command center and updated them and it still has the same issue. My gen 3’s never did that.
Which version do you have Xbox One or PS 4? Could you let me know please
Szlovakia Jozsef7 I have the Xbox version, I have read on Reddit and other forums, it’s the update the pushed out to the headset that is making them do all kinds of weird stuff.
They should release a new firmware version soon to fix it.
Me and 2 friends bought all our headphones at the same time and we are all having the same problem. So it’s a very very wide spread issue.
Thank you
Thank you I’m sending back my one tomorrow to Astro and I thinking to buy the PS4 vision Then told me then didn’t have this issues so I’m going to try
Szlovakia Jozsef7 well there really isn’t an issue physically with the headsets. The issue is the firmware.
Because people who are not updated there firmware are having zero issues.
I hope Astro at least knows that and isn’t thinking it’s hardware related.
If you buy the PS4 version, you will have to buy the Xbox dock separately, so it will cost you more money in the long run.
Just my opinion.
im having that issue with the gen 3 astro a50 I can't get the base to turn on at all. :(
What do you have connected to the USB on the base station?? I see 3 wires
I have the gen 4 my issue is, i turn mine off by the switch on headset and when i put them in the doc they power on. I can hear the tones and i hear the turn off tones when taking them off the doc. It makes turning them off pointless when putting them back in a powered doc when i dont need to wear them
Have you discovered a fix for this issue? I'm having the exact same issue as you.
@@ghostxtempzz115 no, I just don't put them on the doc now unless battery indicator is low
@@tablet_1233 Mine wont charge even through the usb cable RIP my headset.
I got mine yesterday and the first thing thing that I did was updated them. After that I was having the same problem of the headset turning on but not the base. Unplug it, plug it sometimes it worked sometimes it not. Then it freezes on the base and the audio stopped coming. But when it did worked the audio was much less loud than the gen 3 (green) that I had for xbox. It could be the firmware. I am returning this picking up new ones and testing them without the firmware
Ricardo Jose any updates on how it turned out?
@@MrGhostjr12 yes. I had concluded that the problem is the firmware. But they still sound lower than the gen 3. I have returned them and bought the gen 3 instead. Sound volume is night and day
@@ricardojose1301Jose thanks for the update!
please someone who knows how to fix this contact me. the light doesnt work even if it’s charging or if i turn on. please help me
same here. Did you find a fix?
@@rsevn were you able to fix??
@@Swc_Leader were You able to find a fix?
@@thijmenvanderhert3855 I don't even remember as well but you have to go into Microsoft store on PC and download the astro command center through there
I plugged it into my computer it said it’s overloading my USB port and will even shut down my computer.
My Light Won’t Turn off on the headset
I bought both the PS4 and XBOX versions yesterday and my takeaway was the volume is significantly lower than Gen 3. Does anyone else feel that way?
I had a similar issue when I first got them. I messed with the settings and fixed them. I wish I could remember exactly what it was that caused it. Try messing with the settings, mine are loud to the point I have to turn them down
@@robsan6504 I am assuming you messed with the EQ settings in the Command Center. I was going to take them back but the I was able to tweak the Command Center and the issue has either subsided or I have convinced myself that they are louder.
Donnie Ingram I have heard that that was a known issue and to fix it you must update the firmware on your devices however if it’s an Xbox version I would suggest you wait until they fix the freezing issue
@@MrGhostjr12 My dock sure enough freezes if plugged in too long. Do you know if Astro is working on a fix?
Donnie Ingram the only resolution I got from Astro is to swap it out. Sorry. Hope they will communicate this better and let us know if an updated firmware is coming.
I'm having issues updating the firmware it did say the notification on the xbox but for PC it didn't someone pls help me? Do I redownload the app on my pc?
Ma è giusto che la rotella del volume giri all’infinito?
I have a problem that I can’t hear people in game chat but they can hear me talk however on Xbox party people can hear me and I can hear them
mine wint connect or fucking pair or charge wth
They said a big patch is being worked on rn to fix this issue. No eta when though
Well mine won’t charge..
Me too do u have a solution for that?
@@Botaibh yeah I restarted it on the headset. I think it’s Dolby and the other button you switched for different EQ for about 10-20seconds
@@vGREENARROWv thanks it work
Did you try turning off the Xbox instant on?
ChivoLovesYou I did think about that and I did not. But that is still not a fix I am looking for. For $300 any settings should work with the headset.
ChivoLovesYou how do you do that?
Thor Odinson go to settings, power & start up, power mode & start up then choose energy saver in power mode...
This worked
They’re still having the same issues from last generation...wtf? Man, I’m glad I haven’t bought the new generation A50’s.
Pedro Curry Ok. Glad I don’t have an LBOX, I have a PS4 Pro.
Ty
Now I’m believing is the firmware too because it works properly when conneted to the pc. Any response from Astro?
OmarZ NOTHING from Astro. This is not good for a company not to communicate this issue.
GHOST JR i just sent a whole description of the problem by the customer support, in their website. I wonder if I will get a proper answer, if I get one, because I am from Brazil and the a50 is not legally commercialized here. Only the a10. Anyways, I’ll be back as soon as I get the answer from them.
My base station once the mic is placed in the bars are just loading and not giving me the charge any one no how to fix o Tries plugging into a laptop and it won’t let me update firmware giving me a error
did you find a solution bro? the same happened 2 me :/
@@claudioibarra1680 just updated it on a laptop and it reconnected
the reste dosent work
Well i got the ps4 headset and bought the xbox base station and i have the exact same problem with the xbox base station but the ps4 one works like it should astro better make this right for 700$!!!
Howw????????
Mine doesn’t turn on at all does anyone know how to fix that?
Try hard resetting Hard (Hold Dolby button and game on the pad (right) for 10 seconds)
Alhxjri I tried that and it didn’t work. My base is plugged in and the lights on the front won’t turn on.
@@k2fever_120 same only works when my console is on for some reason
Jo did u fix it? Have the same problem
@@loris4633 for me it ended up being an update. Once i connected to the command center I updated it
I need help plz
ASTRO GAMING headsets do have a very beautiful sound , but their batteries are shit it dies after 2 years of usage and the whole headset could die with it .
Still relevant. I was having to do the same thing so often, that now the female port for power broke off.. ordered one, new base station, off amazon next day... while my ticket request is pending response from astro. . . Im sure its going to take weeks to get a replacement or support... hence the immediate replacement, out of pocket. (Side note: iv had the headset for less than 6 months)
Plug it into your PC and boot up the command center. Update the firmware. If not hold down the surrounds sound button and game button at rhe same time to hard reset it
Maybe your Alexa is interfering with the astro base station
Mines was doing that too I just bang on the bottom of the doc and it turns on haha
Anyone having issues installing Dolby atmos too?
I already had Dolby Atmos installed, no issue there BUT I do know that there is an issue with the Dolby Access App.. Just an FYI
GHOST JR good to know, man. I thought it was just with me. I’m having some problem finding a solution for that, as well.
They suck dont buy them they cheapened the sh*t out of them. Super low volume compared to other gens.
nah
clean your ear
Ammar Who in the hell asked you!? Why are you even here? You can’t afford these,lmao🤣🤣🤣
Certain games are much louder depends on what the game is using for audio. COD is crazy loud and sounds great
Just got these and they definitely aren’t as loud as gen2 which I also have
Sup with that???
the Game button does the voice and the voice does the game what the fuck is with this headset, bruhhhh plz help alsoI cant hear footsteps for shit.
have the same problem
Here's the update file that fixes this issue: www.reddit.com/r/AstroGaming/comments/e8v602/official_manual_firmware_download_for_a50/