How to troubleshoot a scanner failure error on HP printers | HP Printers | HP Support

[@paulconnes]

cannot xonnet to my hp printer

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support