Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Bonjour, merci d’avoir contacté l’assistance mondiale HP pour les médias sociaux ! Nous sommes ravis d’apprendre que la vidéo vous a aidé à résoudre le problème ! Si vous avez besoin d’aide à l’avenir, vous pouvez toujours nous contacter. Merci d’être un précieux client HP. Passez une merveilleuse journée ! Cordialement, Prise en charge HP
When you could scan just by pressing the damn buttons on the damn scanner. Now you gotta log-in into the damn app and add your damn email and what not. LAMEEEEE
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as you need to create an account for scanning. I will do my best to assist you. Yes, you are correct: To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account. HP Smart is not mandatory software. There are other options - each one provides a scan service that does not require that you sign in. If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan. You can also use below applications: 1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. * NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. 2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher “Get” the application from the Store > Windows Scan 3) Paint (mspaint) Open Paint Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300 File > Select “From Scanner or Camera” Select your printer > Follow the prompts to scan and then save your item Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
I couldnt scan from windows fax and scans so I reset the usb printer connection. After that now I can use windows fax and scans and can print through the ctrl+p command but now the hp smart app doesnt show that my printer is connected. I uninstalled and reinstalled the app and now when I add printer, it shows no printer found, usb is connected and I can use it to print by ctrl+p but not through the app Printer is HP Smart Tank 516.
Hi Chaitanya, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not found by HP Smart app. I will do my best to assist you. An HP printer is not found by the HP Smart app or the operating system. Make sure the software is up-to-date and the connection between your device and the printer is working. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40uO5yg Binu-HP Social Media Tech Support
Hi Jeton, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support
@@HPSupport Thank you for your response. I was able to resolve my technical issue. However, I do have some concerns regarding the addition of software-related problems to potential hardware issues. The HP Smart application, in my opinion, represents a step backward in terms of user experience, particularly with the requirement of creating an account for scanning purposes. It seems that used printers are now offering better value than new ones, which indicates that something may be amiss. I believe this is a clear indication that there may be some issues that need to be addressed
Thanks for the reply. If you are setting up HP Smart for the first time, you must create or sign in to an HP account. If you update to the latest version, you do not have to create or sign in to an HP account except in these cases: You install an HP+ printer. You install HP Smart on a new device, or you remove and reinstall the app. Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support
Ciao Giancarlo, grazie per aver contattato HP Global Social Media Support! Capisco che stai riscontrando un problema con la scansione. Farò del mio meglio per aiutarti. Fare riferimento alle istruzioni menzionate in questo documento per risolvere il problema: bit.ly/3LhC7RQ Supporto tecnico per social media Binu-HP
Thank you for producing this video. Removing my printer and reinstalling it worked. Now I can scan again.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
@@HPSupport thanks will do. You too!
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Merci beaucoup ! 5 étoiles maintenant!
Bonjour, merci d’avoir contacté l’assistance mondiale HP pour les médias sociaux !
Nous sommes ravis d’apprendre que la vidéo vous a aidé à résoudre le problème !
Si vous avez besoin d’aide à l’avenir, vous pouvez toujours nous contacter.
Merci d’être un précieux client HP.
Passez une merveilleuse journée !
Cordialement,
Prise en charge HP
This was supposed to be a bug fixed by HP, not customers.
Thank you for the video tho.
When you could scan just by pressing the damn buttons on the damn scanner. Now you gotta log-in into the damn app and add your damn email and what not. LAMEEEEE
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as you need to create an account for scanning.
I will do my best to assist you.
Yes, you are correct:
To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account.
HP Smart is not mandatory software.
There are other options - each one provides a scan service that does not require that you sign in.
If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan.
You can also use below applications:
1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture
HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications.
* NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website.
2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
“Get” the application from the Store > Windows Scan
3) Paint (mspaint)
Open Paint
Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300
File > Select “From Scanner or Camera”
Select your printer > Follow the prompts to scan and then save your item
Binu-HP Social Media Tech Support
I tried all the options given but it still cannot connect to the scanner. It was able to scan via windows fax and scan 😔
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
I couldnt scan from windows fax and scans so I reset the usb printer connection. After that now I can use windows fax and scans and can print through the ctrl+p command but now the hp smart app doesnt show that my printer is connected.
I uninstalled and reinstalled the app and now when I add printer, it shows no printer found, usb is connected and I can use it to print by ctrl+p but not through the app
Printer is HP Smart Tank 516.
Hi Chaitanya, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not found by HP Smart app.
I will do my best to assist you.
An HP printer is not found by the HP Smart app or the operating system. Make sure the software is up-to-date and the connection between your device and the printer is working. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40uO5yg
Binu-HP Social Media Tech Support
HP is slowly becoming the worst brand of printer and scanner. Good job lads
Hi Jeton, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support
@@HPSupport Thank you for your response. I was able to resolve my technical issue. However, I do have some concerns regarding the addition of software-related problems to potential hardware issues. The HP Smart application, in my opinion, represents a step backward in terms of user experience, particularly with the requirement of creating an account for scanning purposes. It seems that used printers are now offering better value than new ones, which indicates that something may be amiss. I believe this is a clear indication that there may be some issues that need to be addressed
Thanks for the reply.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account. If you update to the latest version, you do not have to create or sign in to an HP account except in these cases: You install an HP+ printer. You install HP Smart on a new device, or you remove and reinstall the app.
Binu_HP Social Media Tech Support
Bless you!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
i will never buy an hp printer again. it's the worst.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
E' scritto e parlato in inglese
Ciao Giancarlo, grazie per aver contattato HP Global Social Media Support!
Capisco che stai riscontrando un problema con la scansione.
Farò del mio meglio per aiutarti.
Fare riferimento alle istruzioni menzionate in questo documento per risolvere il problema: bit.ly/3LhC7RQ
Supporto tecnico per social media Binu-HP
Just write up a document. I abhor video tutorials. They're super inaccessible